--- title: "AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AppFolio Property Manager the right Lease Management solution for you? Explore 1892 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- AppFolio Property Manager 4.5 (1892) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of AppFolio Property Manager Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews MR Myles R ClerkHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs“ May 19, 2026 LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform has a lot of features, but sometimes it seems that you have to go through too many steps to do something simple.“ September 5, 2026 Mallory T ChefFood & Beverages, 10,001+ employeesUsed the software for: 1-2 years. “It is great because everything you need can be integrated, rent payments, work orders, user profiles and more.“ May 21, 2026 KL Kate L BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse.“ February 20, 2026 LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like best about AppFolio is that most of day to day property management is all in one place.“ September 5, 2026 Ajay P PresidentReal Estate, Self-employedUsed the software for: 6-12 months. “Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.“ July 10, 2025 MM Marilyn M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “One of the best features was the ability to complete move out inspection and attach photos through the mobil app!“ March 17, 2025 RL Raechelle L BookkeeperReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The customer support is one thing that I will say is not up to par compared to most.“ August 7, 2026 ## Showing most helpful reviews Showing 1-25 of 1892 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Founder Used the software for: Less than 1 year ### "Useful All-in-One Platform but Still Has Some Frustrating Areas" September 7, 2026 3.0 The experiences I’ve had have been mixed but generally acceptable. AppFolio does a good job of bringing together many of the property management functions and can save a lot of time for everyday tasks. But there is still room for improvement in some areas, especially in support and some of the more complex workflows. It’s a good platform but I think it needs a little more polish and consistency to be something I’d really recommend. Pros What I like best about AppFolio is that most of day to day property management is all in one place. For the most part, it is easy to manage leases, payments, tenant information and maintenance requests. The interface is also relatively easy to navigate once you get the hang of it. The mobile access is also handy if you need to check something quickly away from the office. Cons Some of the workflows seem to be overly complicated, especially on payments, reporting or more obscure tasks. Customer service can be frustrating when you just want a quick fix. The platform has a lot of features, but sometimes it seems that you have to go through too many steps to do something simple. Review Source R Reviewer Bookkeeper Used the software for: 3-5 years ### "AppFolio Transition " August 9, 2026 3.0 During our time with AppFolio we were able to build a bigger portfolio, and it helped us to keep everything organized. Once we reached a large number of units it began to glitch our payments were messed up. We are thankful for our time with AppFolio, but it was time to move onto something that could hold our portfolio size. Pros AppFolio is great for business growth. Although the bigger your portfolio gets the less ease of use. Cons The customer support is one thing that I will say is not up to par compared to most. We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem. Review Source R Reviewer Chef Used the software for: 1-3 years ### "Property management gold" May 26, 2026 5.0 My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. Review Source R Reviewer Clerk Used the software for: 1-3 years ### "Apfolio Property Management for you" May 22, 2026 5.0 My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs Pros What I like most about apfolio property manager would be how easy it is to view and make payments and check documents Cons What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app Review Source Laila Edelyn D. HROM Supervisor Used the software for: 3-5 years ### "McIntire Kingstone - AppFolio Plus..." March 20, 2026 5.0 Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. Review Source R Reviewer Bookkeeper Used the software for: Less than 1 year ### "Not Recommended" February 23, 2026 1.0 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Review Source R Reviewer member Used the software for: 3-5 years ### "Worst customer service " February 12, 2026 1.0 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Review Source R Reviewer Property Manager Used the software for: 1-3 years ### "Appfolio- make the switch !!" February 10, 2026 5.0 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Review Source R Reviewer Executive Editor Used the software for: Less than 1 year ### "AI Chatbot Got to Go" January 8, 2026 2.0 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Affolio Has Horrible Customer Service" January 5, 2026 1.0 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Review Source Jordan C. Property Manager Used the software for: Less than 1 year ### "Appfolio for SFR" April 14, 2025 5.0 Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. Review Source MA Mike A. HOA Board Member Homeowner Used the software for: 3-5 years ### "Reach out and touch someone - but not with AppFolio" October 3, 2025 3.0 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review Source R Reviewer Property Manager Used the software for: 1-3 years ### "AppFolio is Good Property Management Software" March 18, 2025 4.0 AppFolio is a good Property Management Software for apartment management. It was highly user friendly and making corrections within the software was easy. Pros AppFolio is a user friendly program. I used this program that I had multiple properties/communities and it was easy to switch between the different properties. One of the best features was the ability to complete move out inspection and attach photos through the mobil app! Cons At the time I was using the program, there was no way to do property while messaging. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "AppFolio handles the basics, but often requires more effort than it is worth" June 6, 2025 3.0 I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there. Pros It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well. Cons Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials. Review Source R Reviewer Assistant Property Manager Used the software for: 3-5 years ### "Best PM software out there " May 27, 2025 5.0 Overall, I love using it for you and it’s probably one of my favorite property management softwares. Pros I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website. Cons I wish I had more customization options but a lot of the things that are lying they seem to eventually add. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Good for Apartments" September 18, 2025 4.0 It can be very hard at first but you just have to work with it and do your best and if you mess it up you have to call in and hope whoever answers the phone can help you. Somthings are a little tricky but it does get easier. Pros Moving in tenants and receipts are the best thing about this software. Cons It will not let you move out a tenant that has several tenants in the same apartment without moving everyone out and returning the deposit. So you just have to hide the name and that is a pain. Sometimes when you have a problem you can't reach anybody by phone but they are getting better about this, Review Source VR Verified Reviewer President Used the software for: Less than 1 year ### "Could Be Much Better" July 11, 2025 2.0 I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch. Pros I use AppFolio Property Manager for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors Cons AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section. Review Source Tammy M. Property Manager Used the software for: 1-3 years ### "Property Management with AppFolio" November 17, 2023 4.0 Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties. Pros AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best. Cons I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in. Review Source R Reviewer Director Property Management Used the software for: 1-3 years ### "Nickel and Dime" June 15, 2023 4.0 Pros See Cons.... the cons outway the pros at this point with such a large increase in price. Cons Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Promising Software / Horrible customer service" February 8, 2021 4.0 I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner Pros I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app Cons HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it. Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many. There is reason there is no free trial and they bound you to a one year contract. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "One-Stop Shop" January 30, 2022 5.0 Very positive. I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently. I'm glad my company switched to Appfolio years ago. Pros Easy to use; lots of reporting options and communication tools; functional mobile app; helpful shortcuts like delinquent payment reports. Cons The lack of customization across multiple users, as it relates to certain accounting preferences. For example, if one manager likes late fees immediately added to a tenant's balance on a certain date, but other managers prefer to do that manually, the system doesn't allow for individual customization from manager to manager. Review Source R Reviewer Owner Used the software for: 1-3 years ### "This program does it all!" January 13, 2023 5.0 I used quickbooks and Peachtree in the past, and they don't even compare to this one!! This one has freed up so much space on my devices too, because I don't need 5 programs anymore, this ONE does it all, and for much cheaper. Pros I love that I've been able to stop paying separately for postage machines, for label makers, credit and background checking, and a few others.. This one program has taken the place of 5 programs I've had to use in the past. And it's so much cheaper then paying for 5 others and their monthly fees.. Cons I haven't found any cons about this program. I really can't say enough good things about it. Don't stay on the fence about this one, you'll be so glad you tried it out Review Source SS Sean S. Financial Controller Used the software for: 1-3 years ### "A must-have for any property management company" September 5, 2022 5.0 AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. Pros Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving. Cons eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve. Review Source RM Ryan M. Property manager Used the software for: 3-5 years ### "A must have for property management " March 19, 2025 5.0 Lots of features, integrations, and ways to make running a property management company easier. Pros It has everything you could possibly need to run a property management company. Cons It’s rather expensive, and is best suited for medium to larger companies. Review Source R Reviewer Handyman Used the software for: Less than 1 year ### "Fine for tracking jobs" February 25, 2025 3.0 It worked ok and allowed me to see jobs that would come in, but lacked some functions that I used in other apps for property management. Pros Worked for tracking jobs and getting job details and descriptions. Cons Was not as easy to use as other apps I have used. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.