--- title: "AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/" page_type: "reviews" language: "en" --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of AppFolio Property Manager Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MR Myles R ClerkHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs“ May 19, 2026 KL Kate L BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse.“ February 20, 2026 Mallory T ChefFood & Beverages, 10,001+ employeesUsed the software for: 1-2 years. “It is great because everything you need can be integrated, rent payments, work orders, user profiles and more.“ May 21, 2026 MA Mike A HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). “ October 1, 2025 SM Sam M CEOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.“ September 6, 2024 MA Mike A HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. “ October 1, 2025 MM Marilyn M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “One of the best features was the ability to complete move out inspection and attach photos through the mobil app!“ March 17, 2025 Ajay P PresidentReal Estate, Self-employedUsed the software for: 6-12 months. “Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.“ July 10, 2025 ## Showing most helpful reviews Showing 1-25 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Drew S. Assistant Operations Manager Real Estate Used the software for: 2+ years ### "Amazing Property Manager for Small-to-Medium Companies" December 20, 2019 5.0 The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come. Pros First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up. Cons I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Cost was a factor, but mostly not having good advertising with Buildium. Review Source Response from AppFolio December 30, 2019 Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit! MM Marilyn M. Property Manager Real Estate Used the software for: 1-2 years ### "AppFolio is Good Property Management Software" March 17, 2025 4.0 AppFolio is a good Property Management Software for apartment management. It was highly user friendly and making corrections within the software was easy. Pros AppFolio is a user friendly program. I used this program that I had multiple properties/communities and it was easy to switch between the different properties. One of the best features was the ability to complete move out inspection and attach photos through the mobil app! Cons At the time I was using the program, there was no way to do property while messaging. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I changed properties and management companies. Review Source KS Kyle S. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio handles the basics, but often requires more effort than it is worth" June 4, 2025 3.0 I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there. Pros It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well. Cons Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials. Review Source MR Myles R. Clerk Human Resources Used the software for: 1-2 years ### "Apfolio Property Management for you" May 19, 2026 5.0 My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs Pros What I like most about apfolio property manager would be how easy it is to view and make payments and check documents Cons What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app Review Source AM Arlene M. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Best PM software out there " May 24, 2025 5.0 Overall, I love using it for you and it’s probably one of my favorite property management softwares. Pros I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website. Cons I wish I had more customization options but a lot of the things that are lying they seem to eventually add. Review Source SS Scott S. Operations Manager Real Estate Used the software for: 2+ years ### "Poor Multi-Family Experience" January 16, 2025 2.0 I first used AppFolio as a Single-Family property manager. I had not used AppFolio for 6 years, and when I used it again, it was as a multi-family property manager. The experiences as a customer for each of these asset types was drastically different. AppFolio has also been difficult to work with on solutions that we expect with our management software. Pros Tailored well for single family property management. Cons Not built for multi-family needs. No process at all for historical data. Implemenation of products has been poor. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[ONEsite](https://www.capterra.com/p/225682/ONEsite/)[ResMan](https://www.capterra.com/p/135182/ResMan/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Review Source AW Ari W. President Real Estate Used the software for: Less than 6 months ### "Run away from Appfolio" February 21, 2025 1.0 Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. Review Source MA Mike A. HOA Board Member Homeowner Real Estate Used the software for: 2+ years ### "Reach out and touch someone - but not with AppFolio" October 1, 2025 3.0 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review Source LM Leah M. Executive Editor Newspapers Used the software for: Less than 6 months ### "AI Chatbot Got to Go" January 7, 2026 2.0 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review Source VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Could Be Much Better" July 10, 2025 2.0 I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch. Pros I use AppFolio Property Manager for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors Cons AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section. Review Source KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "The best property management software on the market" September 8, 2024 5.0 AppFolio makes almost everything easy and continues to improve Pros AppFolio is by far the easiest property software to use. They are also always improving the user experience Cons There are some very small items that are annoyances, but not even close to a deal breaker Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Ease of use. Easier onboarding process. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Preparing to grow and scale. AppFolio is more intuitive and easier to use Review Source TI Toi I. Property Manager Real Estate Used the software for: 2+ years ### "It’s Effective and Efficient " February 6, 2024 5.0 I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads. Pros Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan Cons Sometimes different financial reports do not speak to each other so one report can be misleading from the other Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Offered more information and modules. Everyone from accounting, compliance, managers, leasing agents can use it and access each other’s information. Also a great online tool for residents Review Source KA Kendell A. President Real Estate Used the software for: 2+ years ### "Our experience with Appfolio" September 24, 2019 5.0 We used to have to make lots of phone calls and texts with people that want to see our vacancies. Now they can schedule viewings on our web site. We used to have applicants fill out paper applications. Then we would type in much of the information in the credit reporting software so we could run credit reports. Now, applicants complete an online application and we click a button to run the credit and background reports. Once we approve the applicant, we click a button to move them over as the tenants of the unit. It automatically emails and text's them a link to their own tenant portal where they can pay rent online and make maintenance requests online. Appfolio is like having one or two employees that don't need to use the restroom, take breaks or that you have to have workers comp insurance on or pay employment taxes for, etc. It truly is a great solution for property managers. Pros I love how easy it is to advertise our vacancies. Then the interested parties can schedule viewings and apply for the property right from our web site. Once we select a tenant, we can transfer all of their information from their application over to make them our active tenant with the click of a button. I love how easy it is for tenants to pay their rent online or at pay stations and it goes directly into our bank account and calculates the management fees. Cons The reports could be a little better. On multiple units, the reports don't break down the expenses by unit number very well. So, the owners aren't able to tell on their reports what a management fee charge was for because the charge isn't broken down by unit number. As a result, we get calls from upset owners and our accounting department has to create reports outside of the software to make sure the owners are satisfied. This takes extra time when the software could easily break down these expenses if it was programmed to do so. Our accounting department said that the bookkeeping side of the software could be better. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager It seemed to be much more user friendly and had more features that would work best for us. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Appfolio had more features and was more user friendly. Review Source Response from AppFolio December 30, 2019 Thank you for your review, Kendall! We appreciate the feedback. JM Jessica M. Property Management Director Commercial Real Estate Used the software for: 2+ years ### "Using AppFolio for property management" July 26, 2022 5.0 I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions. Pros The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions. Cons There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us. Review Source SS Sean S. Financial Controller Real Estate Used the software for: 1-2 years ### "A must-have for any property management company" August 26, 2022 5.0 AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. Pros Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving. Cons eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks. Review Source JM Jade M. Application Dept Hospitality Used the software for: 1-2 years ### "Easy to use, very professional" November 21, 2024 3.0 I think this software is very good at keeping everything in order as they are received and they usually download in the correct format. I haven't used any other software and I don't plan on changing now Pros I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications. Cons Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots. Review Source MW Michael W. Owner Food & Beverages Used the software for: 2+ years ### "User friendly app perfect for landlords" January 19, 2025 5.0 Pros The ease of use for AppFolio is second to none. From an end user standpoint this was very user friendly. Cons AppFolio sometimes didn’t show the documents needed through the application. Review Source KC Keleigh C. Manager Retail Used the software for: Less than 6 months ### "10/10 Definitely Recommend" June 5, 2025 5.0 Pros As a user, it's super easy to submit work tickets and pay your rent. It's easy to get in contact with someone if you need to and you can track the progress of things. Cons Nothing really negative to say about Appfolio Property Manager. I only have positive things to say about the software. Review Source AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for Apartment Living" November 25, 2024 3.0 I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. Pros I like the ease of the App, not too difficult to figure out. Cons I don't like that it wont let me print any documents. Review Source RC Roy C. Director Legal Services Used the software for: 2+ years ### "Complete property management software" November 21, 2024 4.0 Pros The interface and mobile app. Very straight forward menus and navigation. Cons The company provides little insight into the software, leaves it to the property managers to expedite and handle. Review Source AM Alfiya M. Software Engineer Computer & Network Security Used the software for: 6-12 months ### "AppFolio Property Manager- one stop solution for real estate management " August 24, 2024 4.0 I have been using it as a user now, for real estate management. I used it to upload my assets on its cloud and easily retrieve them whenever required. The reports are useful for documentation purposes Pros I like the proper management of multiple assets any individual can have. The dashboard they provide is simpler, readable and effective Cons Costing is high for some paid features, which are free on similar platforms Review Source SB Sara B. Teacher Education Management Used the software for: 1-2 years ### "Awesome way to pay rent " September 28, 2024 5.0 Use it to pay rent and put in maintenance requests Pros I like that is it a very easy way to pay rent and put in maintenance request Cons Sometimes it logs in as property manager and not as the person that is renting Review Source Melanie V. Controller Construction Used the software for: 2+ years ### "User Friendly" October 2, 2023 5.0 Overall it is a pretty good program. It is user friendly and keeps track of all the things you it too. Pros I liked the leasing area as it tracks just about everything inluding Insurance for the tenants. Cons Customer Service is not readily available. Your problems have to wait usually and they do not have every situation in their help files. Review Source DD Dawn D. Property Manager Real Estate Used the software for: 2+ years ### "Property Management Made Easy!" January 25, 2022 5.0 I am very happy with Appfolio. It makes property management easy. Pros Appfolio is a very straight forward property management software program. It is very user friendly. It can be customized to fit your property or portfolio management needs. It covers all areas of property management from advertising, applications, screening, leases, work orders, A/R, A/P, vendors, tenants, reports, surveys, and so much more. It is easy to integrate your old system to Appfolio. Cons I don't have really anything to bad to say about Appfolio. I do wish that once Appfolio assigns a deposit number to a bank deposit that it doesn't allow that number to be assigned to another use in the company before the deposit is completed. Clicking on complete deposit button is the last step in making my deposits. So if there are any mistakes it is easier and there are less steps involved to correct it. Review Source MP Matt P. Owner Real Estate Used the software for: 1-2 years ### "AppFolio Review " May 30, 2017 4.0 AppFolio is a wonderful software overall. We just need the ability to create custom workflows, procedures, activities, inspections. Pros Online rent pay, online Leasing, integrated accounting, integrated website, the ability to broadcast to multiple third party websites during Leasing, automatic applicant and tenant notifications when scheduling a showing. Cons Need customizable project management checklists. We systematize everything. We create workflows and procedures for everything so we do things the same way every time. A perfect example for this would be during move in / move out. There are 20 steps that must be completed every time a tenant moves in and moves out. We have these steps written down in Excel. But Excel checklist is not a shared list so we have no idea when things are completed. We work in different locations. We would have better communication if there was a live custom checklist that we could create and use under a couple different workflows in af. It would be ideal to have "add custom workflow" as a drop down during certain processes. For example during the "initiate move out" process. On page 1 of the move out process, we could then choose which checklist to use. Better yet in the checklist it would ask if you want that to be included every time one of the following processes occur. That's perfect. Then the users have no choice but to complete each task in the workflow. That checklist would be integrated with the pertinent users desktop as open activities. you can have 5 different users are assigned to specific tasks in the checklist and the ability to set deadlines per task. And when there are multiple users, each user only has authority to check off the tasks they were assigned to. Then it would date and time stamp each completed tasks in the checklist ss completed. Of course we would need the ability to assign tasks between users in the event a user is out or an available at this time. Examples of some recurring tasks that we do during every move out are: post home for online install for rent sign, clean carpets, Janitorial, etc. AF should add custom user titles per property or per Property Group. This way you can click to assign who's the maintenance supervisor, maintenance tech, property manager, on-site manager, janitor. That information would then be accessible in letters and in this case when assigning tasks. For example clean carpets always goes to that user title, etc. As the move in move out deadline approaches, everyone involved in the checklist workflow can view exactly what stage the progress is at. And alerts could go out if someone misses their deadline. One other nice feature would be that if we make a task required then the subsequent task cannot be checked off until the preceding task has been checked off. So move in move out is one example where this would come in handy. Eviction would be another time. And this would be extremely helpful for remodeling... perfect example is never install flooring before the interior is painted. Inspections need help as well. We don't use inspections in af because of this. Once an inspection is completed any user can delete it. It needs to be non-modifiable once completed. Also, we should have multiple types of inspections. In particular, one for move in move out that would have two columns one for move-in condition and one column for move out condition. Then we can compare condition when the tenant moves out against the info they completed when they moved in. Further, this should be integrated into the tenant portal so the tenant can complete the inspection themselves as they walk through the home. A copy can go to the property manager who can then agree or disagree with each of the findings. Then a copy of the inspection would be made available in a PDF format for the tenant in there tenant portal just like a copy of the lease is available. Lastly, currently we can only add photos to an inspection when an item needs repair. That's not the case. Just because damage exists does not mean that we will make repairs but we do need to document the condition in most cases. An example would be scratches on a stainless steel refrigerator door. We may note that they exist just so that we know the new tenant is not responsible for the damage but the scratches aren't bad enough to Warrant purchasing a new refrigerator. It would be nice to have a box to check to automatically send digital birthday cards to all tenants, vendors, etc. And if people want to go old school, you could make this a profit Center for AF. Where you have a subsidiary or partner printing company that will send holiday cards and birthday cards at the appropriate times if we enable that feature period then all the data is pulled directly from the tenant profiles so they get their birthday cards on time. Review Source Response from AppFolio June 16, 2017 Dear Matt, thanks for sharing so much detailed feedback with us! We love hearing from our customers and will definitely share your thoughts with our teams. We hope that as you spend more time with AppFolio you will be able to realize the full value of our program for your business and find new success! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.