# AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews

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AppFolio Property Manager

4.5 (1890)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 14th, 2026

# Reviews of AppFolio Property Manager

Ease of use

4.5

Customer Service

4.3

## Pros and Cons in Reviews

Effortless navigation and search

96% positive reviews out of 134

Most reviewers find navigation straightforward, with intuitive search features making information and tasks easy to access.

Complex payment and accounting processes

61% negative reviews out of 190

Some reviewers describe payments as confusing, with issues in refunds, reconciliations, and managing multiple accounts.

Anonymous User

President, 1 employee.

"Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section."

Continuous user-driven enhancements

98% positive reviews out of 96

Most reviewers describe improvements as frequent, meaningful, and responsive to user feedback, streamlining daily operations.

Delayed and limited phone support

69% negative reviews out of 122

Most reviewers indicate phone support is slow, hard to reach, and lacks immediate or scheduled assistance when needed.

Ari W.

President, 1 employee.

"Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them"

Highly intuitive user interface

93% positive reviews out of 54

Most reviewers appreciate the user interface for being intuitive, easy to learn, and simple for all experience levels.

Challenging security deposit handling

66% negative reviews out of 32

Some reviewers report security and access control processes, especially around deposits, are unintuitive and permissions too restrictive.

Alison S.

Office Manager, 2 - 10 employees.

"The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well."

## Showing most helpful reviews

Showing 1-25 of 1890 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Drew S.  
Assistant Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Amazing Property Manager for Small-to-Medium Companies"

December 20, 2019

5.0

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing AppFolio Property Manager

Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Cost was a factor, but mostly not having good advertising with Buildium.

Review Source

Response from AppFolio

December 30, 2019

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

JC

Jordan C.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Appfolio for SFR"

April 11, 2025

5.0

Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help.

Pros

Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home.

Cons

Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet.

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing AppFolio Property Manager

The ease of use, and the ability to simplify the process for our team.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Started a new position elsewhere. They were using appfolio, and I like it better.

Review Source

KS

Kyle S.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "AppFolio handles the basics, but often requires more effort than it is worth"

June 4, 2025

3.0

I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there.

Pros

It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well.

Cons

Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials.

Review Source

MM

Marilyn M.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "AppFolio is Good Property Management Software"

March 17, 2025

4.0

AppFolio is a good Property Management Software for apartment management. It was highly user friendly and making corrections within the software was easy.

Pros

AppFolio is a user friendly program. I used this program that I had multiple properties/communities and it was easy to switch between the different properties. One of the best features was the ability to complete move out inspection and attach photos through the mobil app!

Cons

At the time I was using the program, there was no way to do property while messaging.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

I changed properties and management companies.

Review Source

AM

Arlene M.  
Assistant Property Manager  
Real Estate  
Used the software for: 2+ years

### "Best PM software out there "

May 24, 2025

5.0

Overall, I love using it for you and it’s probably one of my favorite property management softwares.

Pros

I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website.

Cons

I wish I had more customization options but a lot of the things that are lying they seem to eventually add.

Review Source

SS

Scott S.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Poor Multi-Family Experience"

January 16, 2025

2.0

I first used AppFolio as a Single-Family property manager. I had not used AppFolio for 6 years, and when I used it again, it was as a multi-family property manager. The experiences as a customer for each of these asset types was drastically different. AppFolio has also been difficult to work with on solutions that we expect with our management software.

Pros

Tailored well for single family property management.

Cons

Not built for multi-family needs. No process at all for historical data. Implemenation of products has been poor.

Alternatives considered

[Entrata](https://www.capterra.com/p/20372/Entrata/)[ONEsite](https://www.capterra.com/p/225682/ONEsite/)[ResMan](https://www.capterra.com/p/135182/ResMan/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing AppFolio Property Manager

Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees.

Switched from

[ResMan](https://www.capterra.com/p/135182/ResMan/)

Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees.

Review Source

AW

Ari W.  
President  
Real Estate  
Used the software for: Less than 6 months

### "Run away from Appfolio"

February 21, 2025

1.0

Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey.

Pros

None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software.

Cons

Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them

Alternatives considered

[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing AppFolio Property Manager

They have a good sales pitch...that is probably the only thing good about them I can say.

Review Source

MA

Mike A.  
HOA Board Member Homeowner  
Real Estate  
Used the software for: 2+ years

### "Reach out and touch someone - but not with AppFolio"

October 1, 2025

3.0

It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have.

Pros

It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year.

Cons

Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property.

Review Source

LM

Leah M.  
Executive Editor  
Newspapers  
Used the software for: Less than 6 months

### "AI Chatbot Got to Go"

January 7, 2026

2.0

It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason.

Pros

Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine.

Cons

The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available.

Review Source

VR

Verified Reviewer  
President  
Real Estate  
Used the software for: 6-12 months

### "Could Be Much Better"

July 10, 2025

2.0

I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch.

Pros

I use AppFolio Property Manager for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors

Cons

AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.

Review Source

NB

NiKiya B.  
Property Management Coordinator  
Real Estate  
Used the software for: 1-2 years

### "Great for your property management office"

September 24, 2024

5.0

Pros

Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders.

Cons

No complaints, my landlords preferred this software over our original one.

Switched from

[PROMAS](https://www.capterra.com/p/2728/PROMAS/)

We wanted a more streamlined process to better assist our customers

Review Source

MK

Mike K.  
CEO  
Real Estate  
Used the software for: 2+ years

### "AppFolio is the Apple of Prop Management Software "

October 30, 2023

5.0

In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

Pros

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Cons

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing AppFolio Property Manager

We use building them and it is a simple product that might work well if you have less than 100 homes but as you start to advance beyond that the flows and systems are simply not disadvanced is that folio and it's simply not as easy to use.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Hopefully it was simply the best option for the amount of homes that we had.

Review Source

TH

Tucker H.  
Director Property Management  
Real Estate  
Used the software for: 1-2 years

### "Nickel and Dime"

June 9, 2023

4.0

Pros

See Cons.... the cons outway the pros at this point with such a large increase in price.

Cons

Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Liked the options of AF, but looking for something else now.. This cost increase is crazy.

Review Source

JM

Jessica M.  
Property Management Director  
Commercial Real Estate  
Used the software for: 2+ years

### "Using AppFolio for property management"

July 26, 2022

5.0

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions.

Pros

The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions.

Cons

There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough.

Alternatives considered

[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing AppFolio Property Manager

The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us.

Review Source

SS

Sean S.  
Financial Controller  
Real Estate  
Used the software for: 1-2 years

### "A must-have for any property management company"

August 26, 2022

5.0

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

Alternatives considered

[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing AppFolio Property Manager

I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks.

Review Source

MW

Mackenzie W.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Appfolio Review"

January 15, 2025

5.0

Awesome, it is easy to use, report, and send to tenants

Pros

I am able to use this easily to guide my tenants

Cons

There is nothing that I dislike about Appfolio

Review Source

JC

James C.  
Director  
Financial Services  
Used the software for: 1-2 years

### "makes it easy to make/manage payments"

November 20, 2024

4.0

can be an easy platform to use from both the user and client viewpoints

Pros

easy to make payments directly from my bank account

Cons

could be difficult to get a response from their contact people

Review Source

SE

Sofia E.  
Maintenance Supervisor  
Real Estate  
Used the software for: 2+ years

### "Everything within a click away. "

September 30, 2024

5.0

For me it was definitely a learning curve as I had no previous experience with a property management software, however, thanks to the help articles I was able to find out how it works and what I can do with the software. After I switched to a different company that also uses Appfolio, I already had a head start which was beneficial for me.

Pros

Having everything within a click away, all the property, owner and resident information is perfectly organized to be found easily. AppFolio help is also extremely useful whenever a process is not clear, and RealmX is a time saver!

Cons

I don't dislike anything about the system, it's a very complete software that only keeps getting better. Unfortunately I don't have another point of comparison, but I definitely have no complaints about it.

Review Source

AN

Arial N.  
Hearing Care Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for Apartment Living"

November 25, 2024

3.0

I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes.

Pros

I like the ease of the App, not too difficult to figure out.

Cons

I don't like that it wont let me print any documents.

Review Source

RC

Roy C.  
Director  
Legal Services  
Used the software for: 2+ years

### "Complete property management software"

November 21, 2024

4.0

Pros

The interface and mobile app. Very straight forward menus and navigation.

Cons

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

Review Source

OC

Olivia C.  
HR Associate  
Real Estate  
Used the software for: 2+ years

### "Automatic Payments"

November 15, 2024

4.0

Pros

I liked that it was easy to submit rent payments and we could get it automatically deduct it from our bank accounts.

Cons

I did not like how impersonal it made landlords seem, but the convenience outweighs this.

Review Source

SB

Sara B.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "Awesome way to pay rent "

September 28, 2024

5.0

Use it to pay rent and put in maintenance requests

Pros

I like that is it a very easy way to pay rent and put in maintenance request

Cons

Sometimes it logs in as property manager and not as the person that is renting

Review Source

EJ

Elizabeth J.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Easy and Uncomplicated "

January 11, 2024

5.0

I have had a great experience and happy that my company chooses to use AppFolio.

Pros

I like how everything that I need is one platform. I don’t have to have another software running to complete my job duties. I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more.

Cons

I wish I could text certain units by the unit groups like you can with the emails. Let’s face it; most people will ignore an email but they will read that text. Emails get lost in the daily shuffle. Another improvement I recommend is a drop down to select if a pet is an ESA or Service Animal so you can go into reports and just pull it right up.

Review Source

JM

Janee M.  
Director of Property Management  
Real Estate  
Used the software for: 2+ years

### "Great product overall! Highly recommend!"

September 24, 2019

5.0

Overall, I am very satisfied with AppFolio Property Manager. We run a tight organization and I attribute much to this software.

Pros

This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed.

Cons

Overall, I don't have many cons and really had to think up what our biggest frustrations are with the software. Not bad if this is all I could come up with. We work around it because overall we are very satisfied with the product. -Small improvements that need to be made based on user experiences are seemingly overlooked as not important. Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication. So for now, I do not use that feature if it is something I need to be certain is received by other party. -There is also a sensitivity with the new showings feature that if a booked party does not reply exactly with CONFIRM, then the booking will automatically cancel. It creates many headaches daily. Cannot reply with YES, CONFIRMED, OK, I'LL BE THERE, etc. -Owners would like real time details in their owner portal, not just past monthly reports to review. All of these items have been suggested to AppFolio to review for tweaking by many users.

Review Source

MP

Matt P.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "AppFolio Review "

May 30, 2017

4.0

AppFolio is a wonderful software overall. We just need the ability to create custom workflows, procedures, activities, inspections.

Pros

Online rent pay, online Leasing, integrated accounting, integrated website, the ability to broadcast to multiple third party websites during Leasing, automatic applicant and tenant notifications when scheduling a showing.

Cons

Need customizable project management checklists. We systematize everything. We create workflows and procedures for everything so we do things the same way every time. A perfect example for this would be during move in / move out. There are 20 steps that must be completed every time a tenant moves in and moves out. We have these steps written down in Excel. But Excel checklist is not a shared list so we have no idea when things are completed. We work in different locations. We would have better communication if there was a live custom checklist that we could create and use under a couple different workflows in af. It would be ideal to have "add custom workflow" as a drop down during certain processes. For example during the "initiate move out" process. On page 1 of the move out process, we could then choose which checklist to use. Better yet in the checklist it would ask if you want that to be included every time one of the following processes occur. That's perfect. Then the users have no choice but to complete each task in the workflow. That checklist would be integrated with the pertinent users desktop as open activities. you can have 5 different users are assigned to specific tasks in the checklist and the ability to set deadlines per task. And when there are multiple users, each user only has authority to check off the tasks they were assigned to. Then it would date and time stamp each completed tasks in the checklist ss completed. Of course we would need the ability to assign tasks between users in the event a user is out or an available at this time. Examples of some recurring tasks that we do during every move out are: post home for online install for rent sign, clean carpets, Janitorial, etc. AF should add custom user titles per property or per Property Group. This way you can click to assign who's the maintenance supervisor, maintenance tech, property manager, on-site manager, janitor. That information would then be accessible in letters and in this case when assigning tasks. For example clean carpets always goes to that user title, etc. As the move in move out deadline approaches, everyone involved in the checklist workflow can view exactly what stage the progress is at. And alerts could go out if someone misses their deadline. One other nice feature would be that if we make a task required then the subsequent task cannot be checked off until the preceding task has been checked off. So move in move out is one example where this would come in handy. Eviction would be another time. And this would be extremely helpful for remodeling... perfect example is never install flooring before the interior is painted. Inspections need help as well. We don't use inspections in af because of this. Once an inspection is completed any user can delete it. It needs to be non-modifiable once completed. Also, we should have multiple types of inspections. In particular, one for move in move out that would have two columns one for move-in condition and one column for move out condition. Then we can compare condition when the tenant moves out against the info they completed when they moved in. Further, this should be integrated into the tenant portal so the tenant can complete the inspection themselves as they walk through the home. A copy can go to the property manager who can then agree or disagree with each of the findings. Then a copy of the inspection would be made available in a PDF format for the tenant in there tenant portal just like a copy of the lease is available. Lastly, currently we can only add photos to an inspection when an item needs repair. That's not the case. Just because damage exists does not mean that we will make repairs but we do need to document the condition in most cases. An example would be scratches on a stainless steel refrigerator door. We may note that they exist just so that we know the new tenant is not responsible for the damage but the scratches aren't bad enough to Warrant purchasing a new refrigerator. It would be nice to have a box to check to automatically send digital birthday cards to all tenants, vendors, etc. And if people want to go old school, you could make this a profit Center for AF. Where you have a subsidiary or partner printing company that will send holiday cards and birthday cards at the appropriate times if we enable that feature period then all the data is pulled directly from the tenant profiles so they get their birthday cards on time.

Review Source

Response from AppFolio

June 16, 2017

Dear Matt, thanks for sharing so much detailed feedback with us! We love hearing from our customers and will definitely share your thoughts with our teams. We hope that as you spend more time with AppFolio you will be able to realize the full value of our program for your business and find new success!

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