# AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AppFolio Property Manager Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SM Sam M CEOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.“ September 6, 2024 KL Kate L BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse.“ February 20, 2026 KS Kyle S Property ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well.“ June 4, 2025 Ajay P PresidentReal Estate, Self-employedUsed the software for: 6-12 months. “Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section.“ July 10, 2025 Angela B Global Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “For business utilize other softwares for accounting, AppFolio makes it so much easier.“ November 27, 2025 MB Mike B ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “The accounting system is clunky and needs constant work arounds“ December 4, 2025 MM Marilyn M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “One of the best features was the ability to complete move out inspection and attach photos through the mobil app!“ March 17, 2025 MA Mike A HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). “ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Drew S. Assistant Operations Manager Real Estate Used the software for: 2+ years ### "Amazing Property Manager for Small-to-Medium Companies" December 20, 2019 5.0 The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come. Pros First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up. Cons I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Cost was a factor, but mostly not having good advertising with Buildium. Review Source Response from AppFolio December 30, 2019 Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit! KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "The best property management software on the market" September 8, 2024 5.0 AppFolio makes almost everything easy and continues to improve Pros AppFolio is by far the easiest property software to use. They are also always improving the user experience Cons There are some very small items that are annoyances, but not even close to a deal breaker Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Ease of use. Easier onboarding process. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Preparing to grow and scale. AppFolio is more intuitive and easier to use Review Source KS Kyle S. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio handles the basics, but often requires more effort than it is worth" June 4, 2025 3.0 I wasn't very happy with it. For the most part I did not find that it was worth the initial investment, it required too much tinkering with to make fully functional, and customer support was often lacking. AppFolio was often overly-focused on rolling out new features, and not focused enough on fixing what was already there. Pros It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company. The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well. Cons Mostly everything. Nothing was as intuitive or user-friendly as it should have been. It features a lot of customization options, but I don't need the customization -- I need the essentials. Review Source LM Leah M. Executive Editor Newspapers Used the software for: Less than 6 months ### "AI Chatbot Got to Go" January 7, 2026 2.0 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review Source AM Arlene M. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Best PM software out there " May 24, 2025 5.0 Overall, I love using it for you and it’s probably one of my favorite property management softwares. Pros I love that it’s super easy to use and train other employees. I also love that their training modules are very informative and they also are very innovative or constantly improving the website. Cons I wish I had more customization options but a lot of the things that are lying they seem to eventually add. Review Source SS Scott S. Operations Manager Real Estate Used the software for: 2+ years ### "Poor Multi-Family Experience" January 16, 2025 2.0 I first used AppFolio as a Single-Family property manager. I had not used AppFolio for 6 years, and when I used it again, it was as a multi-family property manager. The experiences as a customer for each of these asset types was drastically different. AppFolio has also been difficult to work with on solutions that we expect with our management software. Pros Tailored well for single family property management. Cons Not built for multi-family needs. No process at all for historical data. Implemenation of products has been poor. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[ONEsite](https://www.capterra.com/p/225682/ONEsite/)[ResMan](https://www.capterra.com/p/135182/ResMan/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. Review Source AW Ari W. President Real Estate Used the software for: Less than 6 months ### "Run away from Appfolio" February 21, 2025 1.0 Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. Review Source MA Mike A. HOA Board Member Homeowner Real Estate Used the software for: 2+ years ### "Reach out and touch someone - but not with AppFolio" October 1, 2025 3.0 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review Source VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Could Be Much Better" July 10, 2025 2.0 I do not have many units that are needing to be managed so for my case it does the job but I know there are better options. When I manage more units I will most likely switch. Pros I use AppFolio Property Manager for property management. From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors Cons AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. Customer support is awful, often taking weeks to reach a live person who escalates issues. Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section. Review Source KG Kari G. Admin Assistant Commercial Real Estate Used the software for: 1-2 years ### "Great program! " March 28, 2025 5.0 I think it’s great and couldn’t imagine a more powerful, easy to use application. Pros It’s very user friendly and the new AI help options are very useful Cons I wish there were more report options available in regards to separating out certain details for tenants to see all properties that have tenants with certain criteria. Review Source RS Rodney S. Estate agent Real Estate Used the software for: 1-2 years ### "User Friendly" June 14, 2024 5.0 A world-class customer service with extremely quick response times. Implementing the software was as easy as it could have been. While it does take time and effort, the transition is certainly worth it for such a streamlined software solution. Pros I love the constant addition of new features. The ability for owners and tenants to have their own portals is fantastic. Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved. Cons While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating. Additionally, the vacancy advertising link is also quite frustrating to use. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) The work order flow is not intuitive, and the website can sometimes be troublesome. Additionally, the customer service leaves a lot to be desired. Review Source TI Toi I. Property Manager Real Estate Used the software for: 2+ years ### "It’s Effective and Efficient " February 6, 2024 5.0 I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads. Pros Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan Cons Sometimes different financial reports do not speak to each other so one report can be misleading from the other Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Offered more information and modules. Everyone from accounting, compliance, managers, leasing agents can use it and access each other’s information. Also a great online tool for residents Review Source JM Jessica M. Property Management Director Commercial Real Estate Used the software for: 2+ years ### "Using AppFolio for property management" July 26, 2022 5.0 I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions. Pros The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions. Cons There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us. Review Source aM angelique M. Management Public Relations and Communications Used the software for: 2+ years ### "My experience " April 21, 2025 5.0 I really have no comment complaints it’s useful convenient way to communicate quicker and in a timely manner Pros Easy to use request get handled pretty quicklyThrough the app also is great to check out your balance Cons The fees it charges you to pay your rent online so I just pay my rent by money order because I only have to 1$ vs 10 Review Source JN Julia N. COO Real Estate Used the software for: 2+ years ### "I don't know what I'd do without this software!" October 15, 2024 5.0 Pros I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am! Cons Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand. Review Source MW Mackenzie W. Property Manager Real Estate Used the software for: 1-2 years ### "Appfolio Review" January 15, 2025 5.0 Awesome, it is easy to use, report, and send to tenants Pros I am able to use this easily to guide my tenants Cons There is nothing that I dislike about Appfolio Review Source SV Sharrell V. Care Coordination Recruiting Health, Wellness and Fitness Used the software for: 2+ years ### "Appfolio WORKS" August 29, 2024 5.0 Very well. I think its a good product. Id use it as a property manager. Pros the layout is bright and easy to use, and it makes it convenient to make payments and keep track of them. Cons Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. Also, it tends to put NOT YET DUE amounts as due amounts and that can be confusing and alarming. Review Source AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for Apartment Living" November 25, 2024 3.0 I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. Pros I like the ease of the App, not too difficult to figure out. Cons I don't like that it wont let me print any documents. Review Source RP Robert P. Bookkeeper Accounting Used the software for: 1-2 years ### "Nice Software" December 10, 2024 5.0 Very good software, keeps me on top of everything Pros Convenient software for both leasing and some accounting Cons Easy to use, good options for Tenants to pay and to keep their account in check Review Source KC Keleigh C. Manager Retail Used the software for: Less than 6 months ### "10/10 Definitely Recommend" June 5, 2025 5.0 Pros As a user, it's super easy to submit work tickets and pay your rent. It's easy to get in contact with someone if you need to and you can track the progress of things. Cons Nothing really negative to say about Appfolio Property Manager. I only have positive things to say about the software. Review Source SB Sara B. Teacher Education Management Used the software for: 1-2 years ### "Awesome way to pay rent " September 28, 2024 5.0 Use it to pay rent and put in maintenance requests Pros I like that is it a very easy way to pay rent and put in maintenance request Cons Sometimes it logs in as property manager and not as the person that is renting Review Source ML Madison L. Business Development Manager Construction Used the software for: 6-12 months ### "Good Software, some difficulty" September 5, 2024 4.0 Overall my experience is good. Takes some time to learn Pros It is pretty straightforward and easy to use as a vendor. Cons It can be a pain to upload documents into work orders Review Source OK Obaid K. Property Manager Real Estate Used the software for: 1-2 years ### "I have seen better" June 6, 2024 3.0 Pros I have used Appfolio in my previous employment and I was not very impressed. Using numerous other property management software, this was my lease favorite. It doesn't offer a lot of resources like Entrata does. I understand smaller companies tend to use Appfolio, and I believe it is due to cost. Cons prospect management, moving residents in, accounting, etc. Review Source AL Amber L. Leasing Manager Real Estate Used the software for: 2+ years ### "Gets the Job completed" May 6, 2024 5.0 Pros Overall the system is user friendly and has good tutorial videos. Cons Online portal options not available to choose authentication. Review Source Melanie V. Controller Construction Used the software for: 2+ years ### "User Friendly" October 2, 2023 5.0 Overall it is a pretty good program. It is user friendly and keeps track of all the things you it too. Pros I liked the leasing area as it tracks just about everything inluding Insurance for the tenants. Cons Customer Service is not readily available. Your problems have to wait usually and they do not have every situation in their help files. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.