# Page 2 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/?page=2 --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 26-50 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kate L. Bookkeeper Real Estate Used the software for: 6-12 months ### "Not Recommended" February 20, 2026 1.0 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) I did not make the switch. The owner of the company decided to make the switch to AppFolio. Review Source Angela B. Global Property Manager Real Estate Used the software for: 2+ years ### "Detail and comprehensive software for serious property management business" November 27, 2025 5.0 100% great response and the onboarding is super easy. Uploading previous data and communicating with tenant is the best! Pros I love the component of Property Management and Accounting together. For business utilize other softwares for accounting, AppFolio makes it so much easier. Also when you own or manage your own PM company this will be the best when having a big portfolio! Cons It is much more loaded that other softwares. So for those that are not to technologically driven this will take longer to dominate Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing AppFolio Property Manager price and value was the 2 things that made tremendous sense Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) We needed a more detail accounting system Review Source VR Verified Reviewer Property manager. Real Estate Used the software for: 2+ years ### "Let apps work for you like appfolio " July 28, 2025 5.0 Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly. Pros What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent. Cons I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently. Alternatives considered [Logo Tiger Solutions](https://www.capterra.com/p/250686/Logo-Tiger-Solutions/) Reason for choosing AppFolio Property Manager The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever. Switched from [RealOffice360](https://www.capterra.com/p/176934/RealOffice360/) Because it was awful. Similar to how all the other apps out there are except for appfiolo. Review Source MB Mike B. Manager Real Estate Used the software for: 6-12 months ### "Bad experience, be very careful, ask to try out the tech support" December 4, 2025 1.0 We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rentvine](https://www.capterra.com/p/10003137/Rentvine/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Looking for more app-based system with tenant communication Review Source JH Jasmine H. Property Manager Public Relations and Communications Used the software for: 1-2 years ### "Appfolio- make the switch !!" February 3, 2026 5.0 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. Review Source JC Jordan C. Property Manager Real Estate Used the software for: 6-12 months ### "Appfolio for SFR" April 11, 2025 5.0 Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The ease of use, and the ability to simplify the process for our team. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Started a new position elsewhere. They were using appfolio, and I like it better. Review Source jA joseph A. member Real Estate Used the software for: 2+ years ### "Worst customer service " February 3, 2026 1.0 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) appfolio was not so functional and charged extra for everything. bad customer service Review Source JV John V. Property Manager Real Estate Used the software for: 6-12 months ### "Affolio Has Horrible Customer Service" December 29, 2025 1.0 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Growth. But it turns out that Buildium is way better. Customer service is amazing. Review Source MM Marilyn M. Property Manager Real Estate Used the software for: 1-2 years ### "AppFolio is Good Property Management Software" March 17, 2025 4.0 AppFolio is a good Property Management Software for apartment management. It was highly user friendly and making corrections within the software was easy. Pros AppFolio is a user friendly program. I used this program that I had multiple properties/communities and it was easy to switch between the different properties. One of the best features was the ability to complete move out inspection and attach photos through the mobil app! Cons At the time I was using the program, there was no way to do property while messaging. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I changed properties and management companies. Review Source PK Pamela K. Accountant Real Estate Used the software for: Less than 6 months ### "The Worst Customer Service I have ever encountered!!" September 2, 2025 1.0 It has been terrible. They do not answer your questions. They send you to AI for an answer. This weekend they took away the ability to schedule a call. Pros Not a single thing. You cant see ledgers. You have to pull up a report. You cant see what has been deposited. Another report.... Cons We have just started using Appfolio. It has been a complete nightmare. Appfolio has removed their customer support. You can not speak with a human anymore. They are now AI based and what ever you ask they respond with an article. We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI. There has not been any training for our staff. We are so frustrated after a month of use I am considering changing software again after 1 month. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Onboarding new agents and owners. This was supposed to be better Review Source KG Kari G. Admin Assistant Commercial Real Estate Used the software for: 1-2 years ### "Great program! " March 28, 2025 5.0 I think it’s great and couldn’t imagine a more powerful, easy to use application. Pros It’s very user friendly and the new AI help options are very useful Cons I wish there were more report options available in regards to separating out certain details for tenants to see all properties that have tenants with certain criteria. Review Source RM Ryan M. Property manager Real Estate Used the software for: 2+ years ### "A must have for property management " March 13, 2025 5.0 Lots of features, integrations, and ways to make running a property management company easier. Pros It has everything you could possibly need to run a property management company. Cons It’s rather expensive, and is best suited for medium to larger companies. Review Source LT Leigh T. Manager Individual & Family Services Used the software for: 2+ years ### "Good for Apartments" October 9, 2018 4.0 It can be very hard at first but you just have to work with it and do your best and if you mess it up you have to call in and hope whoever answers the phone can help you. Somthings are a little tricky but it does get easier. Pros Moving in tenants and receipts are the best thing about this software. Cons It will not let you move out a tenant that has several tenants in the same apartment without moving everyone out and returning the deposit. So you just have to hide the name and that is a pain. Sometimes when you have a problem you can't reach anybody by phone but they are getting better about this, Review Source AM Arik M. Business Analyst Government Administration Used the software for: 1-2 years ### "Criminal Behavior" May 2, 2025 1.0 Pros I mean, if you like felony levels of theft going on then AppFolio is right for you. Cons It continuously overcharges tenants and then they feign being unable to remit any of the money charged. They also don't have a functioning support line, it's just an infinite loop of robots that hangs up on you. Review Source CS Calvin S. Handyman Construction Used the software for: 6-12 months ### "Fine for tracking jobs" February 20, 2025 3.0 It worked ok and allowed me to see jobs that would come in, but lacked some functions that I used in other apps for property management. Pros Worked for tracking jobs and getting job details and descriptions. Cons Was not as easy to use as other apps I have used. Review Source BB Blake B. CEO Real Estate Used the software for: 2+ years ### "Partner Service" November 19, 2024 5.0 We've used it for 13 years and feel that AF is a partner. Pros Ease of use for the property manager, owners, and tenants. Cons No API integration. Customer support has been weak, but improving. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager 100% SaaS based software vs on-prem software Review Source SE Sofia E. Maintenance Supervisor Real Estate Used the software for: 2+ years ### "Everything within a click away. " September 30, 2024 5.0 For me it was definitely a learning curve as I had no previous experience with a property management software, however, thanks to the help articles I was able to find out how it works and what I can do with the software. After I switched to a different company that also uses Appfolio, I already had a head start which was beneficial for me. Pros Having everything within a click away, all the property, owner and resident information is perfectly organized to be found easily. AppFolio help is also extremely useful whenever a process is not clear, and RealmX is a time saver! Cons I don't dislike anything about the system, it's a very complete software that only keeps getting better. Unfortunately I don't have another point of comparison, but I definitely have no complaints about it. Review Source AM Alfiya M. Software Engineer Computer & Network Security Used the software for: 6-12 months ### "AppFolio Property Manager- one stop solution for real estate management " August 24, 2024 4.0 I have been using it as a user now, for real estate management. I used it to upload my assets on its cloud and easily retrieve them whenever required. The reports are useful for documentation purposes Pros I like the proper management of multiple assets any individual can have. The dashboard they provide is simpler, readable and effective Cons Costing is high for some paid features, which are free on similar platforms Review Source CS Caitlyn S. Property Manager Real Estate Used the software for: 1-2 years ### "Good Software" December 21, 2017 5.0 Pros Recently they have been making a lot of nice updates to make the ease of the system even easier to enjoy. Cons There are still things that could use more modern day uses. I would like to see an update to being able to transfer a tenant from one property to a different property if they end up moving to a different property we manage at the end of their lease terms. Review Source JM Jade M. Application Dept Hospitality Used the software for: 1-2 years ### "Easy to use, very professional" November 21, 2024 3.0 I think this software is very good at keeping everything in order as they are received and they usually download in the correct format. I haven't used any other software and I don't plan on changing now Pros I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications. Cons Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots. Review Source ZC Zuilma C. Property Manager Real Estate Used the software for: Less than 6 months ### "A Great Experience with AppFolio" January 31, 2025 4.0 My overall experience with AppFolio has been excellent. It’s very user-friendly, and the search bar makes it incredibly easy to find what I need. The time efficiency has been a huge plus as well Pros What I appreciate most about AppFolio is how intuitive and easy it is to navigate the system. Cons At the moment, I honestly can’t think of any significant drawbacks or areas where the system falls short. Everything has been running smoothly so far. Review Source SM Sam M. CEO Real Estate Used the software for: 2+ years ### "Sudden Changes to Payment Processing - Very Disappointing" September 6, 2024 1.0 Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing. It created unnecessary stress for our team and our tenants. We expected more reliable service and better communication, especially regarding critical functionalities like payment processing. Given this experience, we are now exploring alternative software options that prioritize transparency and customer support. Pros Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently. Cons AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating. Review Source JN Julia N. COO Real Estate Used the software for: 2+ years ### "I don't know what I'd do without this software!" October 15, 2024 5.0 Pros I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am! Cons Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand. Review Source JC James C. Director Financial Services Used the software for: 1-2 years ### "makes it easy to make/manage payments" November 20, 2024 4.0 can be an easy platform to use from both the user and client viewpoints Pros easy to make payments directly from my bank account Cons could be difficult to get a response from their contact people Review Source MW Mackenzie W. Property Manager Real Estate Used the software for: 1-2 years ### "Appfolio Review" January 15, 2025 5.0 Awesome, it is easy to use, report, and send to tenants Pros I am able to use this easily to guide my tenants Cons There is nothing that I dislike about Appfolio Review Source Talk to a Capterra advisor for free and get results within 15 minutes.