# Page 5 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/?page=5 --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 101-125 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jessica M. Property Management Director Commercial Real Estate Used the software for: 2+ years ### "Using AppFolio for property management" July 26, 2022 5.0 I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions. Pros The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions. Cons There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us. Review Source AH Arell H. General Manager Real Estate Used the software for: 1-2 years ### "Dunes of Naples" September 21, 2021 1.0 we have invested over a year of our time and really need to have some one work with us on the set up. I have offered to pay for some one to fly out to us and provide housing to spend a few days with us. If that cant happen please assign someone to my account for just for a week so that we can move forward. Pros We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help. Cons Many, Many, Many. Would value a productive meeting to lay out what we are missing on our end. We are a Condo Association which consist of 634 units and & high rises. I believe many of our issues are easily fixed but have not had any luck with most of them. Example: In roles under maintenance tech we need the tech to be able to take assign a work order to a vendor and have the ability to view architectural reviews. We elevated the techs to maintenance cords which allows them to now close a work order and bill which we do not want them to have that ability. Per your team they can not hide that option. The Association Profile is complicated because it is obvousily designed for apartment rentals and not Association. I believe the bones of the software are good and the Association piece can be developed but we were led to believe the software was further along on the Association profile. Reason for choosing AppFolio Property Manager We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help. Review Source CH Cassandra H. Principal Real Estate Used the software for: 1-2 years ### "Good choice" October 9, 2019 4.0 I'm quite happy, overall. Integrations is my biggest challenge and what would drive me to leave, if I were to predict a reason. I'm having no issue working around it, but I'm about creating efficiencies which I feel like I am restricted from doing. So far it's been something I'm willing to work around since we're small and they have so many other great things about them. Pros We were on a somewhat antiquated system, so improvement was easy to recognize. AppFolio does a lot of things well. It improved connection with residents AND our ability to have better records both for tenants and for staff (liability support/reduction), and much easier for staff to know what is happening across the board with any one resident or prospect. We are still learning! The transition was fast and friendly. Loved their tenant liability option. Cons 1) OnBoarding was very tech-oriented and a challenge to adapt easily because staff is working on a calendar. I have some a-ha moments that i just couldn't get the OnBoarding team to understand (even though they were very capable folks) because in this tech world, it's either a or b, there is no c option. Well, later I'm finding the c option IS available. 2) They make frequent updates, and communicate them well. The challenge is working them into your schedule to understand so you can stay on top of them because your team will do the same---someone needs to know them. 3) Other updates seem to be in holding status for way too long, when they'd help users so much. 4) Our biggest complaint is AppFolio's unwillingness to work with other software integrations. They really cripple my ability by being so protective of.....whatever it is. Most other softwares integrate fine. They do so much so well, I feel like it's time to stop being so proprietary. That would change any element of dissatisfaction that I encounter. It appears so flexible, but it's not. The larger companies don't all want their screening or leases....so I still am running other programs which is a pain. Their system doesn't work for me (having a one stop shop for 'everyone' isn't realistic) in all areas as it seemed to in the beginning. So modify your expectations. I would have still purchased, but been happier with where i landed. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Two easy reasons (I'd spent time prior reviewing): 1) A close colleague was using and really liked it AppFolio. 2) Buildium hasn't been as user friendly as other options. Review Source DKS Denese Kyle S. Executive Assistant Real Estate Used the software for: 6-12 months ### "Appfolio - your one stop shop! " January 26, 2023 5.0 100% superb. We have all the support that we need from their support - everything you need is there - they are constantly upgrading features - easy to use interface - very accessible and dependable! Pros Appfolio is probably one of the cheapest but most reliable and efficient - you get your money's far more worth than what you paid for. One thing I liked the most is the ease of use - we can customize reports and export them as needed which makes everything organized and easy. Everything is overall great for us! Cons Maybe as to how the tenant's invoice is designed. It looked a bit too simple and vague to me but that can be easily improved! Nothing that affects service :) Reason for choosing AppFolio Property Manager Appfolio offers a better price that also gives a very superb experience and we don't regret choosing Appfolio. Review Source AZ Abbie Z. Director of Leasing & Marketing Real Estate Used the software for: 2+ years ### "AppFolio Review" April 4, 2022 3.0 Pros Lisa is a great new feature, helps with leasing; nice to have electronic records/systems Cons Can't use the lease function at all (certain elements required by our state statutes that are not accommodated by AppFolio); hate that we cannot have more than one version of an application; \[SENSITIVE CONTENT\], while great, still needs substantial improvements; interface is outdated Review Source LG Lisa G. Association Manager Management Consulting Used the software for: 2+ years ### "Excellent Management Tool for Property Managers!" July 6, 2021 5.0 This is a wonderful product and we love it! Our accountant would be the person to ask as far as the payment side and more of the other tools in the accounting side. Thanks for what you are doing and the constant improvements. Pros This product is so wonderful for our company and super easy to use! I love that AppFolio is constantly making upgrades and improvements to the product that simplifies our job and helps to do our job easily and expedient!! Thank you for all that you do! ...Lisa Grimes, Pegasus Property Management Cons I am not sure what would be missing in the product. I do know that I would like an additional insurance feature for the boat insurance. We have to have homeowner insurance and boat insurance with our properties that we manage. Review Source PB Paola B. Property Manager Real Estate Used the software for: 2+ years ### "Appfolio Property Management Review" February 11, 2022 4.0 Overall, we were expecting to achieve more efficient reporting results that would help us present better information and financials to our Board members. This backfired on us. However, end users (owners and tenants) seem to be happy with their online portal experience. They have sent us good reviews on the way we've made it simpler for them to pay their dues/rents which has resulted in lower ageing receivables. Pros I value that unlike many other Property Management programs, Appfolio does not integrate with many 3rd party platforms. 3rd party platforms can adversely affect the overall user experience of your clients; furthermore, the service Company with whom you signed the contract, can't control the quality of service of the 3rd party. So basically, your software company might be selling you a service that they have little control over. Invoice payment is great. It has saved us a lot of time from our previous program. I also really like the communications function. Cons Customer Service. Once you are enrolled, you are on your own. Although Appfolio claims that have great online training videos, we all know these are too generic, and real life situations are not generic. It is also impossible to get reliable over the phone support. It takes a support agent about 2 days to get back with you (if they ever do) Once you have them on the phone, they are not sufficiently trained to answer many questions regarding anything from reporting to accounting to program usage. This is a BIG con. We also don't like the fact that we are unable to receive over the phone payments Reason for choosing AppFolio Property Manager They promised great customer service and reporting (lol) Review Source TK Tyler K. Vice President Commercial Real Estate Used the software for: 1-2 years ### "Overall Fantastic Software that is always adding features! " February 8, 2018 5.0 Pros The updates and the "what's new" feature are great, this software keeps evolving along with our business. Ability to mass-email or mass-text a property is great, and all the recording-keeping is great for peace of mind. Can't possibly imagine doing business without the organization of AppFolio. Universal Search is great, fast, and efficient. The mobile app is great. Cons The customer support can take a while, as in, there is no direct call option. Submitting a support request and waiting is fine most of the time, but having an "emergency" option would be great. Lack of specific rules for rent controlled areas. For example, Oakland and Berkeley have different rules for rent control and we have to constantly edit the auto-populate letter. It would be fantastic to have the option to have the option to have a different auto-populate letter for each property. Each City requires different things to be referenced. Charges are often auto-generated in the middle of the night when you manually onboard new tenants. For good record keeping, it's helpful to record when a rent charge started so we know accurate historical data and another way to know when tenants are eligible for a rent increases. But when we do this the system creates a charge for the current month in the middle of the night, which has to be manually reversed. The flow from application to move-in is very impressive, but AppFolio isn't as smooth when you take over management of a property that already has tenants, which is almost always the case. We've received some negative feedback from the call center, including a time where a tenant called to complain about the door being on the wrong side on a new fridge. The tenant said a female employee laughed at him. Personally I think this is hilarious, and there is a part of me that is glad she laughed at him, but it just made matters worse. Also the occasional complaint about not being able to get through to someone. There are requested features that seem reasonable and have a lot of support in the online community, but they don't happen, or at least not right away. I suppose you don't want to spoil us, but things like "weekly recurring work orders" and being able to toggle "payments required in full" for individual tenants seem like things that happen. Ultimately these are good things b/c I assume they will happen, but almost having the feature is painful. Electronic Payment requires a cell phone. This is kind of strange and would love to be able to just submit payment without the phone. Review Source Response from AppFolio February 14, 2018 Dear Tyler, Thank you for providing your honest feedback. If you are ever experiencing an urgent issue, you can add this to the subject of your support request and we will try our best to facilitate your urgent needs. We are constantly seeking to improve our product and support offerings and I have forwarded your product feedback to all of the appropriate teams for review. They will also reach out to you if they need more information. We appreciate your interaction with our user community as we continue to implement new features from our Product Suggestion Board! We look forward to our continued partnership! DD Dawn D. Property Manager Real Estate Used the software for: 2+ years ### "Property Management Made Easy!" January 25, 2022 5.0 I am very happy with Appfolio. It makes property management easy. Pros Appfolio is a very straight forward property management software program. It is very user friendly. It can be customized to fit your property or portfolio management needs. It covers all areas of property management from advertising, applications, screening, leases, work orders, A/R, A/P, vendors, tenants, reports, surveys, and so much more. It is easy to integrate your old system to Appfolio. Cons I don't have really anything to bad to say about Appfolio. I do wish that once Appfolio assigns a deposit number to a bank deposit that it doesn't allow that number to be assigned to another use in the company before the deposit is completed. Clicking on complete deposit button is the last step in making my deposits. So if there are any mistakes it is easier and there are less steps involved to correct it. Review Source JM Janee M. Director of Property Management Real Estate Used the software for: 2+ years ### "Great product overall! Highly recommend!" September 24, 2019 5.0 Overall, I am very satisfied with AppFolio Property Manager. We run a tight organization and I attribute much to this software. Pros This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed. Cons Overall, I don't have many cons and really had to think up what our biggest frustrations are with the software. Not bad if this is all I could come up with. We work around it because overall we are very satisfied with the product. -Small improvements that need to be made based on user experiences are seemingly overlooked as not important. Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication. So for now, I do not use that feature if it is something I need to be certain is received by other party. -There is also a sensitivity with the new showings feature that if a booked party does not reply exactly with CONFIRM, then the booking will automatically cancel. It creates many headaches daily. Cannot reply with YES, CONFIRMED, OK, I'LL BE THERE, etc. -Owners would like real time details in their owner portal, not just past monthly reports to review. All of these items have been suggested to AppFolio to review for tweaking by many users. Review Source SH Scott H. Manager Real Estate Used the software for: 1-2 years ### "Appfolio Overview" February 18, 2020 2.0 Potential is good, staff is nice and patient. Unfortunately, accounting and reporting capabilities of the software is extremely limited. As a result, the staff has difficulty keeping up with issue resolution and you wait days to speak with someone that can help. Pros Search function and integration with most online posting services is good. Staff is nice and try hard to answer your questions and navigate around limitations of the software. Unfortunately, they are overworked and the issues with the software (e.g. reporting and accounting primarily) make it very difficult for them to service their customers effectively. Mobile app is good (considering the accounting and reporting issues). Cons Accounting features are limited. Examples: Management Fees for non rent items (e.g. parking, storage, commercial rent) are deducted from income rather than calculated as an expense. It makes it look like you are hiding fees from owners. Option is to enter a series of JE's each month to correct. Reporting capability is very poor: You can not set up batch reports that update monthly. You can set up owner reports, but, they do not necessarily update (e.g. prior month and YTD rolling). Extremely limited in formating reports. GL's for year are over 400 pages due to spacing and limited control on what to report. Example: P&L Options are only "Detail" or "Summary". Summary lumps all utilities into one line items and Detail prints "Non Posting" items. Increased application fee cost within first year by 30% with virtually no notice and no options. Response was to "pass it on to your customers". I just received another notice 14 months after conversion that my web services fee was increasing 98%. Again, virtually no notice and no options. Unfortunately, the staff is stretched so thin, I can not get a response to an issue logged over a week ago. I call daily, text and email. The response is: "We will expedite and prioritize. I will notify your case worker." Unfortunately, no call or email follows to help. I had to hire CPA's to force my financials to be accurate in order to get reports to my Federal Investor. Still waiting on that expedited call..... Reason for choosing AppFolio Property Manager Ability for Residents to pay online for free using E-checks. Mobile application. Review Source KA Kendell A. President Real Estate Used the software for: 2+ years ### "Our experience with Appfolio" September 24, 2019 5.0 We used to have to make lots of phone calls and texts with people that want to see our vacancies. Now they can schedule viewings on our web site. We used to have applicants fill out paper applications. Then we would type in much of the information in the credit reporting software so we could run credit reports. Now, applicants complete an online application and we click a button to run the credit and background reports. Once we approve the applicant, we click a button to move them over as the tenants of the unit. It automatically emails and text's them a link to their own tenant portal where they can pay rent online and make maintenance requests online. Appfolio is like having one or two employees that don't need to use the restroom, take breaks or that you have to have workers comp insurance on or pay employment taxes for, etc. It truly is a great solution for property managers. Pros I love how easy it is to advertise our vacancies. Then the interested parties can schedule viewings and apply for the property right from our web site. Once we select a tenant, we can transfer all of their information from their application over to make them our active tenant with the click of a button. I love how easy it is for tenants to pay their rent online or at pay stations and it goes directly into our bank account and calculates the management fees. Cons The reports could be a little better. On multiple units, the reports don't break down the expenses by unit number very well. So, the owners aren't able to tell on their reports what a management fee charge was for because the charge isn't broken down by unit number. As a result, we get calls from upset owners and our accounting department has to create reports outside of the software to make sure the owners are satisfied. This takes extra time when the software could easily break down these expenses if it was programmed to do so. Our accounting department said that the bookkeeping side of the software could be better. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager It seemed to be much more user friendly and had more features that would work best for us. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Appfolio had more features and was more user friendly. Review Source Response from AppFolio December 30, 2019 Thank you for your review, Kendall! We appreciate the feedback. SG Shauna G. Property Manager Real Estate Used the software for: 2+ years ### "One-Stop Shop" January 25, 2022 5.0 Very positive. I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently. I'm glad my company switched to Appfolio years ago. Pros Easy to use; lots of reporting options and communication tools; functional mobile app; helpful shortcuts like delinquent payment reports. Cons The lack of customization across multiple users, as it relates to certain accounting preferences. For example, if one manager likes late fees immediately added to a tenant's balance on a certain date, but other managers prefer to do that manually, the system doesn't allow for individual customization from manager to manager. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) It was the broker's choice. I believe it had to do with cost and overall value. Yardi was very limited and Appfolio offered more tools and the cost was more reasonable. Review Source NS Nicole S. Property Manager Real Estate Used the software for: 2+ years ### "User friendly, efficient" January 11, 2024 4.0 It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff. Pros Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state. Cons The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct. Switched from [TOPS](https://www.capterra.com/p/92600/TOPS/) Not efficient, no tenant portal options. Review Source DL Danny L. Cam Facilities Services Used the software for: 1-2 years ### "Data Configuration and Segregation of Data by Association" August 30, 2020 4.0 I think overall it has been a good experience but the on-boarding team should highlight the things we need to do to make it easier down the road when we grow to more that 2 or 3 associations. When doing work for an association we need ways of setting temporary defaults to allow to do billing, payments, reporting etc. without having to enter the association over and over. Even this survey was not set up right. You ask what the industry was and none of them dealt with what we do like Association Management. Pros It is easy to use for sure and support and on boarding was great. Cons The product is too slanted toward rentals or property management with one association. If you had 60 associations in a portfolio you have all your GL Accounts, Bank Accounts, Vendors all together. This is just good design from a functional stand point making customers name things to know the difference. You should keep things separated by Association. Weak design from a data structure point of view making it fit the small companies but not good for the larger portfolios. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing AppFolio Property Manager All-in-one vs Integration model Communications Accounting Management Portal /CAM / Director / Owner Maintenance / Work Order / Vendor management Violations / ARC / Electronic Forms / Click and send from remote devices Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Needed internet based association management product and this looked better at the time. However now I see Appfolio switching to add new features you charge by volume which meant you are going to nickle and dime us to death. I may not have chosen Appfolio had I known you were not going to add new features even if it meant increasing price rather than charging for everything by volume. No one can budget for that and we do not like that direction. We may switch to another product if you keep this up. Review Source SH Susan H. Apartment Operations Manager Real Estate Used the software for: 2+ years ### "Comprehensive Solution to Rental Property Management" October 5, 2020 5.0 We use Appfolio to manage our multi-family rentals and our commercial rentals all in one robust property management platform. We enjoy the multitude of automated functions that promote a streamlined workflow from maintenance to management and the ease of collaboration this suite provides. The real-time activity tracking provides excellent audit control, and the products intuitive design combined with content rich training materials make this one of the easiest programs to learn and use. The search feature is hands down the greatest resource for saving time when you need help with any feature. Pros That the software is intuitive, user friendly and the support and training are outstanding. I am truly impressed with ongoing emphasis to improve the software based on customer input and trends in the industry. The company's farsighted mentality gives us comfort this solution will continue to serve us well in the years to come, and the solid reputation and business model provides a sense of security only previously matched by one other software product, and AppFolio has grow to become an industry standard. Cons That the Guest Card widget cannot operate independent of the listing. We do not always have a listing, then we are forced to manually record guest cards. If there was a widget just for the Guest Card then we could embed this as a link on our website and prospects can feed data directly into a guest card which we can then utilize the tools such as waitlist or sending a application, etc. Some of the seemingly simplest and easiest product suggestions seem never to gain any traction with the programmers. Like asking to add make and model to the fixed asset report filters. Reason for choosing AppFolio Property Manager Product features, product was intuitive and user friendly, great data migration and training support, peers in the industry where making similar choice, strong reviews, the sales team provided full transparency, and the cost was reasonable given the features and benefits this product provided. Review Source JR Justin R. Maintenance Operations Manager Real Estate Used the software for: 2+ years ### "Review from Justin Ratzlaff of Henderson Management" February 10, 2017 3.0 We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible. I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen. I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio. Pros See above Cons See above Review Source Response from AppFolio February 16, 2017 Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come! FM Franco M. Manager Real Estate Used the software for: 1-2 years ### "AppFolio charges ACH fees to tenants or doubles fees to the owners! " June 26, 2023 3.0 Pros Developers seem to constantly try and improve the program. Cons Seems like APM has now gone too "corporate" since they've become a public company/ hired a new \[sensitive content hidden\]. I wish they focused on customer service (non-existent), and listened to our requests. Right now they implemented a $2.49 charge to the tenant every time they pay via ACH. It was free! This is absurd... Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Review Source BH Bill H. CEO Commercial Real Estate Used the software for: 2+ years ### "A "looking forward" Solution" May 28, 2019 5.0 This software has made our lives easier, and more productive. I have been able to send funds to a client who needed them desperately from the deck of a cruise ship. We are all very happy with our choice of AppFolio. Pros We have been using AppFolio for five years now. In that time, the features and adaptability of the software have increased significantly. When adopted the software, it really wasn't really geared toward commercial properties or owners associations. Since that time, they have really made it a great solution for us in those segments of the property management profession. They listen. They make changes/additions to the features based on feedback from the users. They can't satisfy every individual firm's specific method of handling an issue, but they really pay attention to providing a feature for the vast majority of users. One amazing feature they added was at a customer conference. At the beginning of the conference, they took a poll of what one feature would the users like. The overwhelming majority selected a calendaring feature. The initial roll out of that feature was released by the end of the two day conference. Since then, the calendar feature has become very robust and a great management tool. Back-up issues are no longer a worry. Cons Nothing so far. Another Pro: Another example occurred shortly after the first conference I attended. I was sitting at one of the outstanding mixers. A gentleman sat down next to me, said that he was with AppFolio. He asked if I had any suggestions as a new user. I said that as a data entry convenience (I'm an old programmer from the '60s), I was all about reducing keystrokes. I mentioned that it would be nice if you were in a date field that you could change the date by tapping the + or - keys. Turns out that he is one of the leaders of the firm, and the feature was activated in most date fields by the end of the week. Review Source Response from AppFolio July 2, 2019 Thank you so much for leaving a review, Bill and for continuing to partner with AppFolio. We look forward to continuing to work together! AM Anita M. Broker/owner Real Estate Used the software for: 2+ years ### "A lease is the least of your worries " June 21, 2022 5.0 Overall my experience with Appfolio has been exceptional. I have referred two of my peers to the software and they have had the same positive experience as I did. The ease of setting up the software, the tenant and owner portals, and the end of the year tax accounting for the owner, vendors, and your company are all exceptional. Pros There are numerous features I like about the software. The one that stands out is the tenant portal. I usually dreaded Mondays, knowing I would be swamped with calls regarding tenant repair requests, reasons why the rent was late, or why a check had not cleared. With the Tenant Portal. The ball is placed in the tenants' had and they have the capability to locate their rental payment history, send me a message, and request and implement a work order request. This saves time and a lot of callbacks. Cons The accounting feature at first was a bit scary to me. Once I understand the process it was easy going, especially knowing customer service was available to assist me if I had an issue. Review Source NL Nick L. Owner Real Estate Used the software for: 1-2 years ### "No Customer Service " May 8, 2020 1.0 We have been with Appfolio for about a year now. The platform and technology is decent, however the customer service is HORRIBLE. I cannot emphasize enough how much they have let us down when we needed them. For instance (this is just the latest example but there are more), I have been trying to resolve a VERY serious and VERY time sensitive problem for over a month. The problem is that our vacancies are not posting to advertising sites properly...very important stuff. Our leasing season right now feels like we are fighting with both hands tied behind our backs because our listings are not being advertised on the partner sites! I asked them to look into this at the end of March by reaching out to them via their chat feature. I was told that they would look into and get back to me. I got no response and after two weeks I asked for a call with someone so they could see the problem with me on the phone. I spent 20 minutes on a call with \[SENSITIVE CONTENT HIDDEN\], who seemed to understand the problem at the time. I gave \[SENSITIVE CONTENT HIDDEN\] the benefit of the doubt and waited for her to let me know what was being done. I waited for almost a week and after hearing nothing (again time sensitive problem), I sent her a follow up email. Her reply was that they had contacted Apartments.com about why the ad was not working. Side note, when we spoke we determined that the apartments.com feed was not working because they were switching to a paid model...so there was no reason for anyone to contact them. It is every othe Pros The product is good. The tech is good and many of the features are helpful. Cons The service from the company. The sites that are most popular (Zillow and Apartments.com) are switching to paid models so all of the advertising services benefits are now gone. They should have negotiated with those 2 companies and then charged us slightly more per month. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) The tech of Rent Manager is sub par. Review Source Response from AppFolio June 11, 2020 i Nick, thank you for reaching out to us with your feedback. During the time we were corresponding with you, we were also corresponding with several of the listing sites that you had cited were not displaying correctly and were at the mercy of the listing sites being able to correct any errors. We did escalate them immediately and we're glad we were able to help correct them with each individual site. We apologize if this took longer than expected. Thank you! NB Noelle B. Accounting manager Real Estate Used the software for: 6-12 months ### "AppFolio the answers to all your Property Management Accounting needs" February 11, 2022 5.0 Ease! Revising, reclassing and financial reporting is made simple, easy and accurate with AppFolio and their safety nets! You get flags for any duplicate addresses or off balances and their diagnostics basically perform all of the heavy lifting for you! Pros It’s ease of use and clear reporting! Diagnostics literally leads you to imbalanced GLs handing you the answers so you can quickly address and move on with your day! No other software I’ve worked with simplifies it like this! Cons Nothing that I can think of! It’s great and easy to use! Very seamless transition for me! Review Source JM Jim M. Owner Real Estate Used the software for: 1-2 years ### "WOW VERY DISAPPOINTED TECH SUPPORT IS SLEEPING ON THE JOB!" February 19, 2020 2.0 I'd give them NO STARS If I COULD... WOW VERY DISAPPOINTED TECH SUPPORT IS SLEEPING ON THE JOB!! For nearly a TEN DAYS I have called, emailed left messages for ALL numbers AppFolio offers. I finally called custome relations only to be hung up on ! As for support I have opened multiple tickets with.. Software is decent on tenant side and maintenance side.. Accounting and back end is cumbersom to say the least, but definitley over priced! What really kills Appfolio is the LACK of customer support when needed.. When you call it always leave a message and wait for a call back (Jeapordy Music playing in background).. We have had this software for over a 16 months, upfront they wanted our money and contract signed ASAP! Now Ican see why they need to get you under contract in order to stay in business, once there .. YOUR TRAPPED.. If any one at AppFolio is payin attention ! Feel free to contact me directly www.brgohio.com I'm sure you have the number.. Hopefully.. Next stop Facebook and then onto Twitter, Instagram and well.. Anything else I can hit today until I get a call back ! Signed very unhappy customer if you care ! Pros Intially their handoff and onboarding seemed seemless.. All flowed OK through Web Design and initial onboarding.. Cons I'd give them NO STARS If I COULD... It wasn't until we started to use software and my staff needed support to inpliment and use the software day to day .. They all became frustrated when it would take days to get a call back to address their issues and move forward.. So, learning curve was slow.. Tech support doesnt schedule a call back.. They simply call you when THEY're ready.. Like staff just sits and waits for their call ! Reason for choosing AppFolio Property Manager During sales process, we were excited about some of the features and what we believed were included in the pricing.. After contract it seemed everything was an addon.. At this point you have signed a CONTRACT which the remind you of .. Of course they know how to send their billing out each month and charge us accordingly! Review Source Response from AppFolio February 27, 2020 Hi Jim, thank you for reaching out to us. We are sorry to hear that you are disappointed and we will do what we can to help remedy this issue. We're glad were able to help Katie yesterday and regret that the same level of service was not delivered in your experience today. A manager will be reaching out again today to discuss what we can do for you moving forward. MM Marna M. Broker Real Estate Used the software for: 1-2 years ### "Moved from desk top to online Appfolio" July 4, 2020 5.0 My business was desk top based before Appfolio. I had no idea that we were in the dark ages and since we have upgraded to Appfolio the business much more efficient in comparison. Our owner client base has increased in the past year. The website is user friend to navigate, applying is simple, great layout and appearance. I feel fortunate be with Appfolio since most of us do not see each other and the office is close to the public but we are still able to work efficiently even from home. Best decision I ever made for my brokerage. Pros The program is intuitive. If you think through the process of how something should work...that is Appfolio in a nutshell. The programming and processes just make sense. The interface is user friendly and I am very fortunate to have found this program and would highly recommend this online software. It's increased our reach in advertising rentals, streamline our communication with owners and tenants, higher efficency in processing work orders and simplified our bookkeeping. Cons I do not have a background in bookkeeping so there are areas that mistify me such as clearing accounts, what constitutes a debit or credit in some areas of the program since a negative symbol is not always a debit in the system. I've only been doing this for 1.5 years but I'm learning. I've hired an additional company who is proficient in Appfolio to assist me since I am still in the learning curve. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Review Source BH Brian H. Manager Real Estate Used the software for: 2+ years ### "Way Better Than QuickBooks! " November 15, 2022 5.0 Appfolio has been great for me. Pros I went from QuickBooks and separate services for screening and renters insurance programs, to Appfolio which offers everything in one. Cons I didn't like that the accounting is handled by property rather than by company, but I got used to it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ease of Use and convenience Review Source Response from AppFolio December 14, 2022 Hi Brian! Thank you for your review and feedback we truly appreciate it. Talk to a Capterra advisor for free and get results within 15 minutes.