# AppFolio Property Manager Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of AppFolio Property Manager Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of AppFolio Property Manager Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager --- # AppFolio Property Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 27, 2025 Written byEduardo Garcia Eduardo Garcia Eduardo Garcia is a content analyst at Capterra, covering research on new technologies and specializing in retail and healthcare. His research has appeared in The Times, Wired UK, Tech Radar, Customer Experience Magazine, the NHS and Computer... [See bio & all articles](https://www.capterra.com/resources/author/eduardo-garcia/) Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Eduardo Garcia](https://www.capterra.com/resources/author/eduardo-garcia/) Eduardo Garcia is a content analyst at Capterra, covering research on new technologies and specializing in retail and healthcare. His research has appeared in The Times, Wired UK, Tech Radar, Customer Experience Magazine, the NHS and Computer Weekly. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AppFolio Property Manager AppFolio Property Manager Overview: ### Key takeaways Insights from verified Capterra reviews AppFolio Property Manager helps small real estate businesses manage leases, track rent, and streamline accounting. Most users work in property or administrative roles and use it daily. Reviewers value its ease of use and tenant portal, but cite limited customer support and accounting issues. Realm-X, launched in 2024, automates workflows and saves time across tasks. ### Our verdict AppFolio Property Manager suits firms that prioritize daily operational efficiency and tenant self-service. While its interface and mobile tools simplify property oversight, buyers should expect limited customization and occasional reporting gaps. The lack of live customer support and added transaction fees may frustrate users managing large portfolios or needing fast issue resolution. Overall rating Based on 1,888 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Effortless navigation and search Continuous product enhancements Complex payment processing Delayed and inconsistent phone support Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## AppFolio Property Manager alternatives AppFolio Property Manager may not suit teams needing deeper accounting customization, faster support, or flexible pricing. Alternatives offer varied interfaces and features to better align with specific operational or budget priorities. Highest Rated [4.8 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month [4.5 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing [4.6 (601)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/92228/AppFolio-Property-Manager/alternatives/) ## Who uses AppFolio Property Manager? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless navigation and search 96% positive reviews out of 134 Most reviewers find navigation straightforward, with intuitive search features and well-organized menus simplifying tasks. Belinda W EVS, 10,001+ employees. "The software is extremely user-friendly and helps me keep track of everything in one place." Complex payment processing 61% negative reviews out of 190 Some users report payment workflows are confusing, with accounting errors, limited reporting, and cumbersome reconciliation processes. Ajay P President, 1 employee. "Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section." Continuous product enhancements 98% positive reviews out of 96 Most users report improvements are frequent, meaningful, and driven by user feedback, streamlining daily operations. Susan P Financial, Real Estate & Software Consultant, 51 - 200 employees. "Improvements are developed at a robust pace with meaningful, ongoing upgrades coming out almost daily! " Delayed and inconsistent phone support 68% negative reviews out of 120 Most users report phone support is difficult to access, with slow response times and unpredictable callbacks. Ari W President, 1 employee. "Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them" Intuitive user interface design 93% positive reviews out of 54 Most reviewers describe the user interface as highly intuitive, easy to learn, and accessible for all skill levels. Challenging security and permissions 66% negative reviews out of 32 Some users describe security deposit handling, permissions, and account access as confusing and difficult to manage. Alison S Office Manager, 2 - 10 employees. "The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well." ## AppFolio Property Manager's interface Reviewers describe AppFolio’s interface as clean and easy to navigate, with straightforward menus and a layout that supports daily workflows. While many users appreciate its clarity and mobile accessibility, others mention friction when uploading documents or managing work orders. Eduardo Garcia You’ll likely find AppFolio’s interface efficient for routine tasks such as rent entry and lease renewals, but expect occasional slowdowns when handling document uploads or tenant transfers; reviewers often mention needing extra steps to ensure ledgers and records stay accurate. Ease of Use 4.5 (1,885) 4.5 Based on 1,885 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Eduardo Garcia AppFolio’s top-rated features work together to simplify property oversight, automate rent and payment workflows, and give tenants more control—making daily operations smoother for teams managing multiple units. Features 4.3 (1,882) 4.3 Based on 1,882 reviews The AppFolio Property Manager features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Property management 4.3 (64) 64 reviewers rated this feature Centralizes tracking of reports, maintenance, work orders, rent updates, and vacancy postings. Enables quick decision-making and efficient oversight with customizable reports and integrated messaging. Financial management 4.2 (38) 38 reviewers rated this feature Supports clear financial reporting for owners with intuitive tools to track payments, income, expenses, and reserves. Offers 24/7 access to statements and simplifies client communication. Rent tracking 4.1 (98) 98 reviewers rated this feature Automates rent posting, ledger updates, and late fee tracking. Reduces manual record-keeping and provides exportable reports with reminders and delinquency insights. Online payments 4.1 (137) 137 reviewers rated this feature Facilitates recurring and one-time payments via ACH, credit card, or cash. Streamlines rent collection and updates ledgers instantly, though recent fee changes have caused concern. Tenant portal 4.0 (126) 126 reviewers rated this feature Allows tenants to pay rent, submit maintenance requests, access documents, and communicate with management independently. Improves satisfaction and reduces office workload. Tenant tracking 3.9 (68) 68 reviewers rated this feature Maintains rental histories, communication logs, and move-in/out records. Enables efficient search and documentation, though some users note minor activation issues. Leasing CRM 0 reviewers rated this feature Tracks and manages leads across multiple channels, enabling teams to optimize conversion rates and reduce vacancy times. It centralizes communication and automates follow-ups to streamline leasing workflows. Leasing signals 0 reviewers rated this feature Uses predictive analytics to identify high-intent prospects and prioritize outreach. This feature helps leasing teams focus efforts on leads most likely to convert, improving efficiency and occupancy rates. AppFolio API (read/write) 0 reviewers rated this feature Enables custom integrations with external systems, allowing businesses to automate data flows, sync records, and build tailored solutions for reporting, accounting, or tenant services. Dedicated customer success management 0 reviewers rated this feature Provides strategic guidance and personalized support for large portfolios, helping teams optimize usage, troubleshoot issues, and align product capabilities with business goals. Realm-X AI assistant 0 reviewers rated this feature Uses artificial intelligence to assist with leasing, maintenance, and accounting tasks. It helps teams automate workflows, surface insights, and reduce manual effort across core operations. (Released Summer 2025) New reporting experience 0 reviewers rated this feature Offers a redesigned interface with pivot tables, charts, and advanced filtering. This update enables faster data analysis and more flexible reporting for financial and operational metrics. (Released Fall 2024) Repayment agreements for affordable housing 0 reviewers rated this feature Supports HUD-compliant workflows by allowing teams to track and submit repayment agreements tied to HAP requests, improving compliance and transparency. (Released Fall 2024) Online rental application upgrade 0 reviewers rated this feature Enables applicants to save progress, switch devices, and upload documents more easily, improving the application experience and reducing drop-off rates. (Released Summer 2025) All key features (130) Define levels of authorization for access to specific files or systems 0% of 0 reviewers... AppFolio Property Manager offers integrated accounting for payments, owner distributions, reconciliations, and reporting. Some users report it’s easy to use and comprehensive, while others find it clunky, lacking integrations, and difficult for experienced bookkeepers. 67.83% of 143 reviewers that rated this feature as important or highly important Track money owed to a company's creditors/suppliers 0% of 0 reviewers... Track outstanding invoices and the money owed from clients 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0.00% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 100.00% of 2 reviewers that rated this feature as important or highly important Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 25.00% of 8 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Enables custom integrations with external systems, allowing businesses to automate data flows, sync records, and build tailored solutions for reporting, accounting, or tenant services. 0 reviewers rated this feature Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records 0% of 0 reviewers... Compare and match accounting/financial records with corresponding bank statements 90.00% of 10 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 77.27% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 36.36% of 11 reviewers that rated this feature as important or highly important Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period 100.00% of 2 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 50.00% of 8 reviewers that rated this feature as important or highly important Create and store comments and/or choose from pre-added comments in the system 0% of 0 reviewers... Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. 0% of 0 reviewers... For commercial leases 0% of 0 reviewers... Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent 100.00% of 1 reviewers that rated this feature as important or highly important Manage a group of members established for coordinating plans, programs, or other initiatives 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 71.43% of 7 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Manage, organize, and store contact information 110.00% of 10 reviewers that rated this feature as important or highly important Accept and process credit card transactions 41.67% of 12 reviewers that rated this feature as important or highly important Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments 67.57% of 37 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 88.89% of 18 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 50.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0.00% of 1 reviewers that rated this feature as important or highly important Defines specific deal parameters to negotiate and secure deals 50.00% of 2 reviewers that rated this feature as important or highly important Provides strategic guidance and personalized support for large portfolios, helping teams optimize usage, troubleshoot issues, and align product capabilities with business goals. 0 reviewers rated this feature You can store, organize, and share leases, invoices, and legal documents digitally. Reviewers appreciate easy access and tracking, but some users say document retrieval and customization are limited, and exporting documents can be cumbersome when leaving the platform. 71.83% of 71 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Track and collect membership dues 100.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 28.57% of 7 reviewers that rated this feature as important or highly important Digitally sign online documents 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0% of 0 reviewers... Pre-made examples and templates for emails 0% of 0 reviewers... A list of events with their respective dates 0% of 0 reviewers... Schedule and manage the logistics of activities and other gatherings 33.33% of 3 reviewers that rated this feature as important or highly important Plan an event's time and location 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 80.00% of 15 reviewers that rated this feature as important or highly important Automatically collect recurring fees or dues from members 100.00% of 6 reviewers that rated this feature as important or highly important Create, save, and store files 0% of 0 reviewers... Supports clear financial reporting for owners with intuitive tools to track payments, income, expenses, and reserves. Offers 24/7 access to statements and simplifies client communication. 38 reviewers rated this feature Generate reports to assess the financial performance of an organization 64.63% of 82 reviewers that rated this feature as important or highly important For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings 0% of 0 reviewers... Used by retail investors and active traders/day traders 100.00% of 1 reviewers that rated this feature as important or highly important Used by property managers 100.00% of 1 reviewers that rated this feature as important or highly important Centralized accounting record which tracks all financial transactions 100.00% of 2 reviewers that rated this feature as important or highly important Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events 0% of 0 reviewers... Automation of the violations inspection process of homeowners associations 66.67% of 3 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff 0% of 0 reviewers... A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time 0% of 0 reviewers... Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards 0% of 0 reviewers... Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage 50.00% of 4 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Allows the calculation of fees for late rent payments 133.33% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 100.00% of 2 reviewers that rated this feature as important or highly important Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments 52.27% of 44 reviewers that rated this feature as important or highly important Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower 64.71% of 17 reviewers that rated this feature as important or highly important Monitor the process of lease agreements 66.67% of 66 reviewers that rated this feature as important or highly important Tracks and manages leads across multiple channels, enabling teams to optimize conversion rates and reduce vacancy times. It centralizes communication and automates follow-ups to streamline leasing workflows. 0 reviewers rated this feature Uses predictive analytics to identify high-intent prospects and prioritize outreach. This feature helps leasing teams focus efforts on leads most likely to convert, improving efficiency and occupancy rates. 0 reviewers rated this feature Manage, maintain and track the performance of assets and equipment 73.13% of 67 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 100.00% of 1 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members 90.91% of 11 reviewers that rated this feature as important or highly important Comprehensive list that contains information and details of all the members associated with a particular organization or group 77.78% of 9 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information 0% of 0 reviewers... Database of members to track personal information of individuals and families 38.46% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 60.00% of 5 reviewers that rated this feature as important or highly important Access the system via a mobile application 66.67% of 3 reviewers that rated this feature as important or highly important Offers a redesigned interface with pivot tables, charts, and advanced filtering. This update enables faster data analysis and more flexible reporting for financial and operational metrics. (Released Fall 2024) 0 reviewers rated this feature Facilitates recurring and one-time payments via ACH, credit card, or cash. Streamlines rent collection and updates ledgers instantly, though recent fee changes have caused concern. 137 reviewers rated this feature Enables applicants to save progress, switch devices, and upload documents more easily, improving the application experience and reducing drop-off rates. (Released Summer 2025) 0 reviewers rated this feature Portal for property owners to manage property listings, upload documents, track payments and generate reports 100.00% of 1 reviewers that rated this feature as important or highly important Manage, optimize, and automate tasks related to parking operations 0% of 0 reviewers... Accept, record, and reconcile financial transactions 80.00% of 25 reviewers that rated this feature as important or highly important Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk 76.47% of 17 reviewers that rated this feature as important or highly important Centralized database to track details of properties (including lease, tenant, and owner information) 57.41% of 54 reviewers that rated this feature as important or highly important Centralizes tracking of reports, maintenance, work orders, rent updates, and vacancy postings. Enables quick decision-making and efficient oversight with customizable reports and integrated messaging. 64 reviewers rated this feature Receive data and information in real time 0.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 50.00% of 2 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Uses artificial intelligence to assist with leasing, maintenance, and accounting tasks. It helps teams automate workflows, surface insights, and reduce manual effort across core operations. (Released Summer 2025) 0 reviewers rated this feature Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0.00% of 1 reviewers that rated this feature as important or highly important Collect payments from tenants via online or offline mode, create recurring schedules and send reminders 100.00% of 5 reviewers that rated this feature as important or highly important Automates rent posting, ledger updates, and late fee tracking. Reduces manual record-keeping and provides exportable reports with reminders and delinquency insights. 98 reviewers rated this feature Create estimates for repairs to send to customers 0% of 0 reviewers... Supports HUD-compliant workflows by allowing teams to track and submit repayment agreements tied to HAP requests, improving compliance and transparency. (Released Fall 2024) 0 reviewers rated this feature Summarize findings and add the information to the beginning or end of reports 100.00% of 6 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 100.00% of 3 reviewers that rated this feature as important or highly important Inspection/examination of the condition of a residential property or home 87.50% of 8 reviewers that rated this feature as important or highly important For residential leases 0% of 0 reviewers... For residential properties 0% of 0 reviewers... For retail leases 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... Send messages via SMS 0% of 0 reviewers... Create, manage and track all task activities and progression 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Implementation of various strategies to manage tax obligations via planning and maintaining compliance 80.00% of 10 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 83.33% of 6 reviewers that rated this feature as important or highly important Managing renters, rent payments, maintenance workflows & documents. 0% of 0 reviewers... Allows tenants to pay rent, submit maintenance requests, access documents, and communicate with management independently. Improves satisfaction and reduces office workload. 126 reviewers rated this feature Evaluate the criminal, financial, and employment history of tenants 0% of 0 reviewers... Maintains rental histories, communication logs, and move-in/out records. Enables efficient search and documentation, though some users note minor activation issues. 68 reviewers rated this feature Set up connections to third-party platforms to improve business processes 75.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 55.56% of 18 reviewers that rated this feature as important or highly important Monitor or audit historical and current transactions to analyze customer account activities 58.62% of 29 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Keep track of vacant properties 50.00% of 18 reviewers that rated this feature as important or highly important Track and monitor how vehicles are used 0% of 0 reviewers... Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0% of 0 reviewers... Supports various video file formats 0% of 0 reviewers... Allow organizations to streamline the check-in process for visitors. 0% of 0 reviewers... SaaS, web-based, online deployment 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Built-in website builder or integration with third-party site 57.14% of 14 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 88.57% of 35 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Eduardo Garcia AppFolio’s top-rated features work together to simplify property oversight, automate rent and payment workflows, and give tenants more control—making daily operations smoother for teams managing multiple units. Features 4.3 (1,882) 4.3 Based on 1,882 reviews ## Pricing AppFolio Property Manager does not publish pricing on its website. Plans are tailored to portfolio size and complexity, with a 50-unit minimum and required spend. Buyers must contact the vendor for a quote. Most SMBs we spoke to budget around $412 per month for property management tools. ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/92228/AppFolio-Property-Manager/pricing/) Eduardo Garcia Senior Content Analyst AppFolio’s pricing scales with portfolio size, so your team’s monthly spend will depend on unit count and selected features. SMBs should expect a quote aligned with mid-tier budgets. Value for money 4.3 (1,473) 4.3 Based on 1,473 reviews ## Integrations AppFolio supports integrations that focus on financial tracking and property management workflows. Verified connections include AppFolio for automated transaction syncing. Integration options are a mix of native and third-party links. Popular integrations [ Procore](https://www.capterra.com/p/56250/Procore/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ AvidXchange](https://www.capterra.com/p/144102/AvidXchange/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[ Zego](https://www.capterra.com/p/230122/Zego/)[ Happy Property](https://www.capterra.com/p/145455/Inspector/) Eduardo Garcia Senior Content Analyst Connecting AppFolio to your property manager’s system or accounting tools helps your finance lead reduce manual entry, sync monthly statements, and keep your rental portfolio organized—especially when juggling multiple units and tax prep deadlines. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (1727) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (1,727) 4.3 Based on 1,727 reviews ## User reviews Overall rating 4.5 Based on 1,888 reviews Filter by rating 5(1261) 4(433) 3(115) 2(39) 1(40) Mentioned topic Sorted by most recent LE Laila Edelyn Villanueva D. HROM Supervisor Real Estate ### "McIntire Kingstone - AppFolio Plus..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kate L. Bookkeeper Real Estate ### "Not Recommended" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2026 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) I did not make the switch. The owner of the company decided to make the switch to AppFolio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA joseph a. member Real Estate ### "Worst customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2026 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) appfolio was not so functional and charged extra for everything. bad customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jasmine H. Property Manager Public Relations and Communications ### "Appfolio- make the switch !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leah M. Executive Editor Newspapers ### "AI Chatbot Got to Go" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 7, 2026 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV John V. Property Manager Real Estate ### "Affolio Has Horrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 29, 2025 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Growth. But it turns out that Buildium is way better. Customer service is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mike B. Manager Real Estate ### "Bad experience, be very careful, ask to try out the tech support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Looking for more app-based system with tenant communication Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) [Rentvine](https://www.capterra.com/p/10003137/Rentvine/) [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angela B. Global Property Manager Real Estate ### "Detail and comprehensive software for serious property management business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 100% great response and the onboarding is super easy. Uploading previous data and communicating with tenant is the best! Pros I love the component of Property Management and Accounting together. For business utilize other softwares for accounting, AppFolio makes it so much easier. Also when you own or manage your own PM company this will be the best when having a big portfolio! Cons It is much more loaded that other softwares. So for those that are not to technologically driven this will take longer to dominate Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) We needed a more detail accounting system Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reasons for choosing AppFolio Property Manager price and value was the 2 things that made tremendous sense Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mike A. HOA Board Member Homeowner Real Estate ### "Reach out and touch someone - but not with AppFolio" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 1, 2025 It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. We used to be able to write an e-mail, or make a phone call whenever we had a concern. Now we are forced to use the AppFolio platform and believe it or not, 100% of our business does not fit into their AppFolio system. The system has some gaps that simple human interaction does not have. Pros It is easy to access from anywhere. It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. Cons Before App Folio we actually had a relationship with our property managers over the years. They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Pamela K. Accountant Real Estate ### "The Worst Customer Service I have ever encountered!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 2, 2025 It has been terrible. They do not answer your questions. They send you to AI for an answer. This weekend they took away the ability to schedule a call. Pros Not a single thing. You cant see ledgers. You have to pull up a report. You cant see what has been deposited. Another report.... Cons We have just started using Appfolio. It has been a complete nightmare. Appfolio has removed their customer support. You can not speak with a human anymore. They are now AI based and what ever you ask they respond with an article. We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI. There has not been any training for our staff. We are so frustrated after a month of use I am considering changing software again after 1 month. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Onboarding new agents and owners. This was supposed to be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) ## FAQs AppFolio does not publish pricing publicly. Plans are customized based on portfolio size and selected features, with a minimum of 50 units required. Buyers must contact the vendor for a quote. Yes. AppFolio Property Manager has a mobile app for iOS and Android that allows users to manage inspections, work orders, leasing tasks, and communications from anywhere. Yes. AppFolio supports electronic lease signing, renewals, and document management through its online portal, helping teams reduce paperwork and speed up leasing workflows. Yes. AppFolio enables virtual leasing with embedded tours, online applications, automated lead responses, and e-signatures, allowing teams to lease units without in-person contact. AppFolio supports integrations through its AppFolio Stack Marketplace, which includes native and third-party tools for leasing, maintenance, and financial workflows. Yes. The Plus and Max plans include features for affordable housing compliance, such as automated reporting and HUD-specific workflows. Yes. AppFolio provides secure portals for owners and residents to access reports, documents, and payment options, including ACH and credit card transactions. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from AppFolio’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Capterra Value Report: A Price Comparison Guide for Property Management Software](https://www.capterra.com/resources/property-management-software-pricing-report/) Published July 19, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Do the Benefits of Property Management Software Outweigh Its Challenges? A Property Consultant Speaks](https://www.capterra.com/resources/property-management-software-benefits/) Published July 22, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ### [5 Key Property Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-property-management-software-features/) Published December 13, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [Advanced Tech Can Shape Decisions For 73% Of Tenants: How Property Management Software Can Help Landlords](https://www.capterra.com/resources/boosting-tenant-experience-with-property-management-software/) Published August 19, 2024 by [Eduardo Garcia](https://www.capterra.com/resources/author/eduardo-garcia/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) Popular comparisons [DoorLoop vs AppFolio Property Manager](https://www.capterra.com/compare/92228-211768/AppFolio-Property-Manager-vs-DoorLoop)[Buildium vs AppFolio Property Manager](https://www.capterra.com/compare/47428-92228/Buildium-Property-Management-Software-vs-AppFolio-Property-Manager)[Entrata vs AppFolio Property Manager](https://www.capterra.com/compare/20372-92228/Entrata-vs-AppFolio-Property-Manager)[ResMan vs AppFolio Property Manager](https://www.capterra.com/compare/92228-135182/AppFolio-Property-Manager-vs-ResMan)[Rent Manager vs AppFolio Property Manager](https://www.capterra.com/compare/2732-92228/Rent-Manager-vs-AppFolio-Property-Manager)[Innago vs AppFolio Property Manager](https://www.capterra.com/compare/92228-166893/AppFolio-Property-Manager-vs-Innago)[TenantCloud vs AppFolio Property Manager](https://www.capterra.com/compare/92228-133029/AppFolio-Property-Manager-vs-TenantCloud)[Yardi Breeze vs AppFolio Property Manager](https://www.capterra.com/compare/92228-164741/AppFolio-Property-Manager-vs-Yardi-Breeze)[Guesty vs AppFolio Property Manager](https://www.capterra.com/compare/92228-159377/AppFolio-Property-Manager-vs-Guesty) [Condo Control vs AppFolio Property Manager](https://www.capterra.com/compare/92228-143800/AppFolio-Property-Manager-vs-Condo-Control)[Propertyware vs AppFolio Property Manager](https://www.capterra.com/compare/25491-92228/Propertyware-vs-AppFolio-Property-Manager)[Zillow Rental Manager vs AppFolio Property Manager](https://www.capterra.com/compare/92228-209701/AppFolio-Property-Manager-vs-Zillow-Rental-Manager)[PayHOA vs AppFolio Property Manager](https://www.capterra.com/compare/92228-146693/AppFolio-Property-Manager-vs-PayHOA)[Hemlane vs AppFolio Property Manager](https://www.capterra.com/compare/92228-147198/AppFolio-Property-Manager-vs-Hemlane)[Avail vs AppFolio Property Manager](https://www.capterra.com/compare/92228-181119/AppFolio-Property-Manager-vs-Avail)[Escapia vs AppFolio Property Manager](https://www.capterra.com/compare/92228-134081/AppFolio-Property-Manager-vs-Escapia)[RentRedi vs AppFolio Property Manager](https://www.capterra.com/compare/92228-199707/AppFolio-Property-Manager-vs-RentRedi)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)