# Page 15 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 351-375 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Matthew W. General Manager Real Estate Used the software for: 2+ years ### "Run Your Properties, Don't Let Them Run You!" April 9, 2019 5.0 We are much more a team now than ever before. From owners, to general management, to on-site managers and maintenance, everyone can see in real time what is happening within the program. Pros There are so many aspects to like about this program, but for our management online collections has been huge. It completely changed the way we do business. Couple that with online maintenance requests, online leasing, and basic tenant tracking, and we have almost completely transitioned away from paper files and word/excel. Cons There are some aspects of management that are very specific to a state and/or city. While it would be a huge ask of Appfolio to be able to drill down to those local quirks, it would be nice to get the major items correct. California for example requires a breakdown of each month of rent on a notice to pay or quit. Appfolio has been working on that ability for a few years but nothing has been released yet. I'm hopeful a software update will fix that. Review Source SK Saad K. CEO Legal Services Used the software for: 1-2 years ### "I love this website " January 22, 2023 5.0 Read Good experience with AppFoilo Property Manager i love this web Pros Most like thing of this website is timing they team have very good timing and very soft talk Cons No this website is too good i don’t think so they have any problem Review Source Response from AppFolio January 30, 2023 Hi Saad, thank you so much for your review! We are so glad that you are enjoying AppFolio. SW Sandra W. Owner / Property Manager Real Estate Used the software for: 2+ years ### "Happy customer" January 7, 2020 5.0 Very responsive, it does seem that no matter what time you put a request or suggestion in the calls back do not come in till right at closing time, even though we are on the same time zone. Not sure how the people in the eat work that. I would like to see an urgency button so if it is a financial issue that needs resolved right away we wouldn't have to wait a full shift to resolve. Pros I like that they continue to increase capabilities and adding new features. Over the 10 yrs I have been using it it has been a huge benefit to my business. Cons Not sure I have any dislikes. I did not give it a 5 star on costs only because I never feel Anything is worth the costs. But I have no problem with paying for this program. Reason for choosing AppFolio Property Manager Features and capability. Multi level of back ups. User access to specific fields. Review Source RL Richard L. Owner Accounting Used the software for: 2+ years ### "Do not use for accounting" January 27, 2022 2.0 During the sales and initial setup, the service members are eager to help, after installation, none to little service work / support is provided. Pros database allowing multiple associations and ease of comparison and reporting along with the ability to provide Board members with resources to self manage the HOA Cons The tax and accounting processing of payments from homeowners to the association is completely incorrect. Homeowners are confused and it complicates the tax reporting -- owners issue 1099s incorrectly as a result Review Source ML Misha L. Portfolio Manager Real Estate Used the software for: 2+ years ### "Very Good, and Continuously Improving" June 29, 2020 5.0 Having all of the information available in the "cloud" is very useful. Pros I like that they keep updating and improving the software. Cons There are definitely some improvements that could be made: Tenant / Unit information that is displayed at the top of a page should continue to be displayed as one scrolls down so that you can be sure you're still looking at the same tenant / unit. Moving from one unit to the next within a property cannot be done without starting a brand new "search" for it - we really need a "next" arrow (and a "back" or "previous" arrow / button). Some reports cannot be customized until after running the "standard" or default version, which is very annoying (Vendor ledgers default to the last 30 days - I almost always need to go back further than that). Please add more space(s) for us to add our own notes so AppFolio can be a "one-stop shop". Review Source VR Verified Reviewer Project Manager and Realtor Century 21 On Target Real Estate Used the software for: 2+ years ### "AppFolio is Top Notch Property Management Software" February 8, 2019 5.0 Our company went from an almost 100% manual system to AppFolio just a few years ago. Everyone is extremely happy with AppFolio overall (software, support, and continuous improvement the AppFolio team strives for) Pros How user friendly the software is and the time savings we receive from having every piece of information at our fingertips no mater where you are. Cons Although AppFolio constantly makes changes to improve and make software better, sometimes it takes a while to see a change take place. Not really a Con, however the only thing I can think of that could get better. Review Source ML Michael L. Owner Real Estate Used the software for: 2+ years ### "Great Property Management Software" July 20, 2021 4.0 We've used several other Property Management software. Appfolio is the most user friendly. Pros We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great. Tenants are able to pay online and set reoccurring payments. Cons Appfolio needs to have an API so that we can easily integrate into our process. Reporting feature needs to be more robust and allow more customization. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Ease of use Review Source MM Miriam M. Accountant Real Estate Used the software for: 2+ years ### "Great product overall" December 21, 2020 5.0 the overall experience with Appfolio has been a positive one. it has really showed what people are truly capable of given software that works. Pros This software is easy to collaborate with teh whole team on even if you are spread out across the state or simply working from home Cons I would LOVE to see the ability so sync with Quickbooks!!!!!!! for a midsized company it is hard to stay on top of all the transactions that happen that need to be brought down to Quickbooks Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Their were to many legacy items in the system that we were unable to clean up Review Source DC David C. Owner Real Estate Used the software for: 2+ years ### "You need Appfolio in your Life" August 24, 2020 5.0 My overall experience has been awesome. it is integrated with my website so it is easy for prospects to apply. I can use appfolio from anywhere in the world on my cell phone or tablet. Love it! Pros I was a user of another property management software when Appfolio was introduced to me years ago. Upon the demonstration I was sold. I couldn't believe the ease of use and how it was improved every month with new features that users could request and we would get the updates at no extra charge. The entire staff at Appfolio was so friendly and encourging during the short transition and the tutorials were awesome. It changed my life and my staff love using Appfolio. It can change your life and your business. Cons There were no dislikes, I think they covered everything. Review Source JEFF K. Bartender Hospitality Used the software for: Less than 6 months ### "AppFolio Property Manager-When you want to organize everyone together" June 9, 2020 4.0 I am in a living situation where this is a convenient tool. AppFolio Property Manager seems to have so much it could offer, but I am just a user and don't put more effort in to it. Since December, there have been a few times where I really had to be on top of my payments,postings,account itself. I'd say way too stressful minus the fact that it is electronic and easy. And my glitches can be seen on both ends, I can save images, I have reference numbers and such. So, if this is a standard in Property Management, perhaps the systems have multiple ways to be used and such. I don't lose money, or have safety issues or anything lie that. I do love the convenience when it works. 65% of my 6 months has been error free. It is here to stay to my knowledge so I will keep using and monitoring my account for my monthly transactions. If it is a one size fits most, I encourage Administrators to provide hard copy instructions to people who might wish to use this method to pay rent or communicate to their Landlords. If it is tailored to fit needs, then truly walk your clients through. I sense my housing company switched over to it before I moved in, so it's a work in progress. It beats paper checks or aperwork period. Pros This app/web software is fantastic at accepting my monthly payments electronically for rent, plus I get to keep my renters insurance on there along with direct messaging to find maintenance and such. It is easy to use and the technical side seems safe and secure. Cons I had to chose this service as I moved in December and this is the online Portal my Realty company uses. I am all about making it easy, being able to go back and review,see my info, transactions and such. Well, I have had more glitches than I care to speak of. I have had payments applied to the wrong people, major discrepancies, and the one thing is I don't know any better. It has been a learn as I go system. If you are on top of things, then fine. If you think it's press a button and all is solved, I would be a little cautious. I am not faulting the software and program itself, but suggesting that its main users might need a little help at times. Review Source Kaila E. Home maker Consumer Services Used the software for: 1-2 years ### "Love it" August 18, 2022 5.0 I enjoy it and the convenience Pros I am a renter and use this to pay rent, fees, bills and request maintenance, even keep track of my lease! Cons Maintenance needs to be manually updated so it's easy for landlord to be dishonest about requests being completed. Review Source LL Linda L. Property Mgr Real Estate Used the software for: 2+ years ### "Accounting" February 12, 2019 1.0 Whenever I speak to the representatives, they are always helpful and willing to help. They do not make me feel inferior. They explain and help without hesitation. If emailing doesn't work they always call me when it gets too complicated. Very nice staff. Appreciate them. Pros Easy user friendly. document all emails and work orders, new feature where you can add estimate amount to work order and not have to raise reserves and forget that they were raised. It reduced unpaid owners. I like that we can add documents to emails and larger files are acceptable. Cons Accounting seems to be a problem for me. I can post rents, but when it comes to reimbursing and crediting owners, I follow the example you have and it always seems to causes incorrect data. If I use Other receipt it creates a receipt with no money coming in according to the person that reconciliates. I have alot of trouble doing a simple task of crediting and/or refunding an owner. I feel examples of a few ways to do the transaction would help. I also like to videos for training. More examples of how to are always a good thing. especially if you get calls on the same thing. Review Source Thomas H. College Graduate with business major with minors in Marketing and Sales Higher Education Used the software for: 2+ years ### "Great software. Switched over from Yardi. The improvements they make are great!" May 10, 2018 5.0 Pros The Mobile features are very useful. I need to have this info on the go so having it on my phone is very helpful! Cons Accounting isn't as upgraded as it should be. I don't do much accounting but both accountants we have had have complained about certain things and mentioned quickbooks being easier for accounting. Review Source Response from AppFolio May 29, 2018 Hi Thomas, thank you for the review! It's great to hear you are finding the mobile app and functionality so useful! We have a robust training and help center that is available to you 24/7 and we recommend that your accountants continue their ongoing training! FB Frank B. president Real Estate Used the software for: Less than 6 months ### "Zero Customer Service & Broken Promises" November 2, 2021 1.0 \[SENSITIVE CONTENT\] sold us the service. They did not deliver on what he sold (lies lies lies). the onboarding team would call us & ask us to communicate to them through email? \[SENSITIVE CONTENT\] was rude & un-responsive. He did not listen to anything we asked or said. They sent our tenants an email on \[SENSITIVE CONTENT\] introducing themselves when rent is due on October 1st. Our tenants had no communication or notification of who appfolio was prior. Some of them thought it was a scam! After doing business w/ Appfolio, they are a scam. We had told \[SENSITIVE CONTENT\] that we would communicate with the tenants 1st & introduce them to Appfolio & appfolio would collect rents on November 1st. But \[SENSITIVE CONTENT\] didn't care & didn't listen to us, he got GREEDY & wanted to collect October 1st so he sent the email anyways! Most account ledgers they sent were wrong. We had several tenant calls, texts, & emails because of this! I emailed customer service several times & they just do not exist. This company does not provide customer service or support. They refer you to a help button or search bar! Food for thought. the parent company of Appfolio owns a company that competes w/ Zoom. yet Appfolio uses Zoom. I was told by an Appfolio employee that "zoom is just better" Pros Nothing really, the salesman \[SENSITIVE CONTENT\] was nice but full full of lies Cons Onboarding was a nightmare. Never got to use the service because support was non existing Reason for choosing AppFolio Property Manager Salesman was really good, but in the end it was just lies & empty promises. It would have been great if they could deliver what he sold! Review Source BZ Blake Z. Director of Accounting Real Estate Used the software for: 1-2 years ### "AppFolio Review" November 3, 2021 5.0 It's been great overall. Again, the customer support reps are carrying the weight of my impression. Pros Customer support. If there's ever a problem they're extremely easy to reach and will hold your hand until the issue is resolved. I hope that this never changes as this is EASILY the biggest reason I'll ever be resistant to changing software. Cons Some HoA fund accounting issues have been tripping us up. I think it's finding that fine line between what an HoA request and whats practical to do. Reason for choosing AppFolio Property Manager I wasn't here when AF was chosen. I believe the reason was Buildium or w/e didn't have as in-depth software for the issues we had. Review Source JW Jason W. Office/Property Manager Real Estate Used the software for: 2+ years ### "Better than all others we've looked at" November 19, 2019 5.0 This software allows us to be mobile and have all info we need at any location. Pros Continuous updates, caring staff to help solve problems, simple menus, multiple ways to get things done. Cons Can sometimes have too many options for certain tasks. Once a new way of doing something is achieved, they need to remove the old option. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager It had everything we needed and was the easiest (by appearance) to get our staff to understand and to use. Switched from [PROMAS](https://www.capterra.com/p/2728/PROMAS/) Needed more "21st century" software that was an all in one solution Review Source LG Linda G. Director of Operations Real Estate Used the software for: 2+ years ### "Appfolio" May 20, 2021 5.0 Our company started using Appfolio in 2009. The transition to the new software was very hard since we transition from a DOS based system. Appfolio worked with us through the whole process until it was complete. Since using Appfolio we were able to cut down on the amount of documents and checks that pass through our office which has led to a more accurate accounts. Pros Appfolio makes the paperless process easy. The owner portals are great for keeping our owners informed and posting their monthly statements. The tenant portal is very easy for our tenants to navigate and most of our tenants are paying online. Cons One feature I wish that they could improve on is the Maintenance survey section. I would like to be able to send the survey to the vendors so they can see how their doing. Reason for choosing AppFolio Property Manager The features and the ease of use. Appfolio seem to have everything we needed to switch to a paperless system. Review Source DK Deanna K. Rental Portfolio Manager Real Estate Used the software for: Less than 6 months ### "User Friendly Software" November 15, 2022 4.0 I like Appfolio for the communication aspect alone with my tenants and owners Pros It is easy to communicate with owners and tenants through the system via email or texting Cons The Owner monthly reports are not great and difficult to read Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Propertyware was becoming very archaic and not implementing up to date fields Review Source BK Bronwyne K. Dispatch assistant manager Food Production Used the software for: 6-12 months ### "Best property management software " February 20, 2023 4.0 Limits information passage with computer based intelligence. Has work streams for the vast majority routine errands. Essentially robotizes our rental cycle from Visitor Cards, to Appearances, to Leases. Handles Move Outs well as well. Pros Capacity to access from any internet based PC, telephone or tablet. Program is thoroughly examined and tried. Has many highlights that save time and exertion. Computerized appearing, deals, receipt passage, work orders. My occupation is made simple with this product. Cons Just genuine disadvantage is on the grounds that it is very much intended for property the board, in some cases bookkeeping passages require numerous moves toward complete and unite what I call the 3 units of the program, Proprietor side, Occupant side, and strictly bookkeeping sections. Notwithstanding, their assistance screens and preparing are definite and they keep on robotizing probably the most well-known sections. Review Source Response from AppFolio March 30, 2023 Hi Bronwyne, thank you for your review and feedback! We encourage you to make a suggestion on the product suggestion board of any changes that you are seeking - majority of our updates come from customers! https://help.appfolio.com/s/article/AppFolio-Product-Suggestions RP Rodney P. Operations Manager Real Estate Used the software for: 2+ years ### "AppFolio Software" September 24, 2019 5.0 Excellent. Pros What I like most about this software is 1. ease of use. 2. constant updates or changes that improve use for both property managers and tenants. Often these updates are based off of suggestions of users where other users get to vote on. Cons I like everything about AppFolio; however I wish that the maintenance work orders was more intuitive. Such as ability to text tenants from work tickets. Automatically notify tenants when someone was by and what was done. Reason for choosing AppFolio Property Manager Price, support Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The version of Yardi that we were using was no longer being supported and we were going to have to upgrade. The cost of this upgrade was not cost effective for our small company. Review Source BT Brian T. Owner Commercial Real Estate Used the software for: Less than 6 months ### "Appfolio - A Hidden Gem for Property Management" August 8, 2017 5.0 Thing to consider are user roles are predefined - I don't find they current roles fit all situations; although Appfolio states they will customize. Appfolio provided training is a watch-and-learn overview video; This training is a bit oversold during the sales pitch. They do, however, provide a sandbox database for all users to play in to play and learn. On the other hand the tool is so intuitive, I never went into the sandbox, I just started using the application; and I use the On-line Help when I get stuck. Note, I am an experienced software tech - so my abilities may not be normal to others out-of-the-box. Appfolio does the system set-up and initialization based on a set of spreadsheet-based build sheets. This process can be improved, and personally I, and maybe others, would like to be more involved in the details of setting up the system. Some users might find the build sheet a bit complex in understanding how to complete for the "big picture". This is where someone who has experience in systemic implementation can save a company time. We implemented the build in 26 days (start of build to go live) for approximately 300 units and 15 properties. Pros It is very user friendly and easy to use. The intuitive nature of the screen designs is very simple for non-technical people to learn without much training. A comprehensive application for managing multiple properties/buildings in one application suite. Provides every basic need from birth to end of a tenant relationship. Getting started was not too difficult, as long as there is someone that has a comprehensive view of the overall scope of the implementation. Lot of function for the price. Cons Most cons are minor and I would not consider reasons to not use Appfolio, more considerations to understand when implementing. See general comments below. My biggest "peave" was they would not let you try the system or play in the sandbox until you agreed to purchase; only demos. I almost did not go with Appfolio for this reason. Review Source AJ Arie J. owner Real Estate Used the software for: 1-2 years ### "Customer tech support is terrible!" February 28, 2020 4.0 My experience with the software has been great. I really like it. My main issue is the support, or complete lack there of. Buyer beware that if you have questions that cannot be resolved through online self help, then prepare for a very long wait. Pros The software is great to use as long as you don't have any questions and never require support. It is impossible to ever get anyone on the phone to help you and the company doesn't care one bit. Cons My least favorite feature is the support. It is impossible to get anyone on the phone to help with issues. They make you submit everything online and can take WEEKS to get back to you. They don't give you the option of scheduling a tech support call. This means that if you miss the 1 phone call you get in response, then you are out of luck for another WEEK or more. They do not have the ability to expedite matters. That means that if an issue is urgent and you are at a complete standard in your ability to use the product and run your business, they DO NOT CARE. I am writing this review because I wish I knew this before we signed up. Review Source CP Cathy P. Property Manager Real Estate Used the software for: 2+ years ### "User friendly property management software" March 8, 2021 5.0 My overall experience with AppFolio has been a positive one! Whenever I have an issue or needing assistance working through something, their support team has been prompt and attentive. It's continuing to update it's software to meet today's needs and demands which allows us to continue to provide exceptional customer service to our owners and tenants. Pros Software is extremely easy to use and navigate. I've used other property management software and I will say that AppFolio has a simple interface to get you what you want without going through multiple menus. On boarding new team members with no previous property management experience has been seamless as well. Cons AppFolio is ever-evolving with new updates so it is hard to pinpoint a specific issue at this time. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost Review Source PJY P Jacob Y. president Real Estate Used the software for: 2+ years ### "Appfolio property management" October 4, 2021 4.0 very good overall. Pros online accessibility. diversity of uses. Cons security controls are very limited. accounting integration is very limited. Reason for choosing AppFolio Property Manager integrated systems, easy interface and more robust Review Source sM sara M. Onsite Manager Real Estate Used the software for: 2+ years ### "Make life easier every day" November 13, 2019 5.0 It makes property management a lot easier every day. Love I can make notes for each resident and others can read what was the issue or concern or solution to a problem Pros Started working with Consensys Property Management 2 years ago and loved learning what this software had to offer. My other place of employment never had any type of tool like this use. I am still learning all that appfolio allows you to do to manage a property better. From creating work orders to closing works orders with notes, dates and fees. Scheduling tours to communicating with guest cards with photos to attachments every day or a year ago. Editing and date stamping what each person does to each profile or invoice or work order. I could go on and on what a great program it is. Cons We use mass email option a lot - every guess card practically. I really wish there was a mass text option to use with the guest cards that don't have emails. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.