--- title: "Page 2 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1892 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-06" --- AppFolio Property Manager 4.5 (1892) [View alternatives](https://www.capterra.com/p/92228/AppFolio-Property-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 6th, 2026 # Page 2 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 26-50 of 1892 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kate L. Bookkeeper Real Estate Used the software for: 6-12 months ### "Not Recommended" February 20, 2026 1.0 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) I did not make the switch. The owner of the company decided to make the switch to AppFolio. Review Source Angela B. Global Property Manager Real Estate Used the software for: 2+ years ### "Detail and comprehensive software for serious property management business" November 27, 2025 5.0 100% great response and the onboarding is super easy. Uploading previous data and communicating with tenant is the best! Pros I love the component of Property Management and Accounting together. For business utilize other softwares for accounting, AppFolio makes it so much easier. Also when you own or manage your own PM company this will be the best when having a big portfolio! Cons It is much more loaded that other softwares. So for those that are not to technologically driven this will take longer to dominate Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing AppFolio Property Manager price and value was the 2 things that made tremendous sense Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) We needed a more detail accounting system Review Source RL Raechelle L. Bookkeeper Real Estate Used the software for: 2+ years ### "AppFolio Transition " August 7, 2026 3.0 During our time with AppFolio we were able to build a bigger portfolio, and it helped us to keep everything organized. Once we reached a large number of units it began to glitch our payments were messed up. We are thankful for our time with AppFolio, but it was time to move onto something that could hold our portfolio size. Pros AppFolio is great for business growth. Although the bigger your portfolio gets the less ease of use. Cons The customer support is one thing that I will say is not up to par compared to most. We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem. Review Source JH Jasmine H. Property Manager Public Relations and Communications Used the software for: 1-2 years ### "Appfolio- make the switch !!" February 3, 2026 5.0 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. Review Source MB Mike B. Manager Real Estate Used the software for: 6-12 months ### "Bad experience, be very careful, ask to try out the tech support" December 4, 2025 1.0 We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rentvine](https://www.capterra.com/p/10003137/Rentvine/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Looking for more app-based system with tenant communication Review Source jA joseph A. member Real Estate Used the software for: 2+ years ### "Worst customer service " February 3, 2026 1.0 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) appfolio was not so functional and charged extra for everything. bad customer service Review Source VR Verified Reviewer Property manager. Real Estate Used the software for: 2+ years ### "Let apps work for you like appfolio " July 28, 2025 5.0 Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly. Pros What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent. Cons I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently. Alternatives considered [Logo Tiger Solutions](https://www.capterra.com/p/250686/Logo-Tiger-Solutions/) Reason for choosing AppFolio Property Manager The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever. Switched from [RealOffice360](https://www.capterra.com/p/176934/RealOffice360/) Because it was awful. Similar to how all the other apps out there are except for appfiolo. Review Source JV John V. Property Manager Real Estate Used the software for: 6-12 months ### "Affolio Has Horrible Customer Service" December 29, 2025 1.0 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Growth. But it turns out that Buildium is way better. Customer service is amazing. Review Source LH Leslie H. Founder Financial Services Used the software for: Less than 6 months ### "Useful All-in-One Platform but Still Has Some Frustrating Areas" September 5, 2026 3.0 The experiences I’ve had have been mixed but generally acceptable. AppFolio does a good job of bringing together many of the property management functions and can save a lot of time for everyday tasks. But there is still room for improvement in some areas, especially in support and some of the more complex workflows. It’s a good platform but I think it needs a little more polish and consistency to be something I’d really recommend. Pros What I like best about AppFolio is that most of day to day property management is all in one place. For the most part, it is easy to manage leases, payments, tenant information and maintenance requests. The interface is also relatively easy to navigate once you get the hang of it. The mobile access is also handy if you need to check something quickly away from the office. Cons Some of the workflows seem to be overly complicated, especially on payments, reporting or more obscure tasks. Customer service can be frustrating when you just want a quick fix. The platform has a lot of features, but sometimes it seems that you have to go through too many steps to do something simple. Review Source JC Jordan C. Property Manager Real Estate Used the software for: 6-12 months ### "Appfolio for SFR" April 11, 2025 5.0 Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The ease of use, and the ability to simplify the process for our team. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Started a new position elsewhere. They were using appfolio, and I like it better. Review Source KG Kari G. Admin Assistant Commercial Real Estate Used the software for: 1-2 years ### "Great program! " March 28, 2025 5.0 I think it’s great and couldn’t imagine a more powerful, easy to use application. Pros It’s very user friendly and the new AI help options are very useful Cons I wish there were more report options available in regards to separating out certain details for tenants to see all properties that have tenants with certain criteria. Review Source AM Arik M. Business Analyst Government Administration Used the software for: 1-2 years ### "Criminal Behavior" May 2, 2025 1.0 Pros I mean, if you like felony levels of theft going on then AppFolio is right for you. Cons It continuously overcharges tenants and then they feign being unable to remit any of the money charged. They also don't have a functioning support line, it's just an infinite loop of robots that hangs up on you. Review Source CS Caitlyn S. Property Manager Real Estate Used the software for: 1-2 years ### "Good Software" December 21, 2017 5.0 Pros Recently they have been making a lot of nice updates to make the ease of the system even easier to enjoy. Cons There are still things that could use more modern day uses. I would like to see an update to being able to transfer a tenant from one property to a different property if they end up moving to a different property we manage at the end of their lease terms. Review Source RM Ryan M. Property manager Real Estate Used the software for: 2+ years ### "A must have for property management " March 13, 2025 5.0 Lots of features, integrations, and ways to make running a property management company easier. Pros It has everything you could possibly need to run a property management company. Cons It’s rather expensive, and is best suited for medium to larger companies. Review Source aM angelique M. Management Public Relations and Communications Used the software for: 2+ years ### "My experience " April 21, 2025 5.0 I really have no comment complaints it’s useful convenient way to communicate quicker and in a timely manner Pros Easy to use request get handled pretty quicklyThrough the app also is great to check out your balance Cons The fees it charges you to pay your rent online so I just pay my rent by money order because I only have to 1$ vs 10 Review Source CS Calvin S. Handyman Construction Used the software for: 6-12 months ### "Fine for tracking jobs" February 20, 2025 3.0 It worked ok and allowed me to see jobs that would come in, but lacked some functions that I used in other apps for property management. Pros Worked for tracking jobs and getting job details and descriptions. Cons Was not as easy to use as other apps I have used. Review Source AW Ari W. President Real Estate Used the software for: Less than 6 months ### "Run away from Appfolio" February 21, 2025 1.0 Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. Review Source ZC Zuilma C. Property Manager Real Estate Used the software for: Less than 6 months ### "A Great Experience with AppFolio" January 31, 2025 4.0 My overall experience with AppFolio has been excellent. It’s very user-friendly, and the search bar makes it incredibly easy to find what I need. The time efficiency has been a huge plus as well Pros What I appreciate most about AppFolio is how intuitive and easy it is to navigate the system. Cons At the moment, I honestly can’t think of any significant drawbacks or areas where the system falls short. Everything has been running smoothly so far. Review Source KC Keleigh C. Manager Retail Used the software for: Less than 6 months ### "10/10 Definitely Recommend" June 5, 2025 5.0 Pros As a user, it's super easy to submit work tickets and pay your rent. It's easy to get in contact with someone if you need to and you can track the progress of things. Cons Nothing really negative to say about Appfolio Property Manager. I only have positive things to say about the software. Review Source MW Mackenzie W. Property Manager Real Estate Used the software for: 1-2 years ### "Appfolio Review" January 15, 2025 5.0 Awesome, it is easy to use, report, and send to tenants Pros I am able to use this easily to guide my tenants Cons There is nothing that I dislike about Appfolio Review Source RC Royce C. Software Reviewer Computer Software Used the software for: Less than 6 months ### "A for appfolio" March 23, 2025 4.0 It's a good software. It tells me what the amount of my payment is to my landlord includes all charges. Pros Easy to access good app to use. Simple functionality Cons Had a hard time trying to make a payment. Didn't want to take partial payments Review Source BB Blake B. CEO Real Estate Used the software for: 2+ years ### "Partner Service" November 19, 2024 5.0 We've used it for 13 years and feel that AF is a partner. Pros Ease of use for the property manager, owners, and tenants. Cons No API integration. Customer support has been weak, but improving. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager 100% SaaS based software vs on-prem software Review Source JC James C. Director Financial Services Used the software for: 1-2 years ### "makes it easy to make/manage payments" November 20, 2024 4.0 can be an easy platform to use from both the user and client viewpoints Pros easy to make payments directly from my bank account Cons could be difficult to get a response from their contact people Review Source LL Leah L. Renter Facilities Services Used the software for: 2+ years ### "Renters Review of AppFolio" November 29, 2024 5.0 My apartment complex uses AppFolio to pay rent and supply tenants with required documents. Pros All of my lease documents are located in one place. I also like how you have the ability to communicate with your land lord and submit maintenance requests through the app. Cons It will automatically set payment to whatever card you have linked to the account. Paying rent with a card comes with fees. They do have to option to link bank account but just make sure to double check which option is selected before proceeding with payment. Review Source AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for Apartment Living" November 25, 2024 3.0 I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. Pros I like the ease of the App, not too difficult to figure out. Cons I don't like that it wont let me print any documents. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.