# Page 21 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 501-525 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP KAREN P. OWNER / PROPERTY MANAGER Real Estate Used the software for: 2+ years ### "PROPERTY MANAGERS FRIEND" June 29, 2020 5.0 HELPFUL WHEN WE WERE IN DISCUSSION, BACK UP SUPPORT GOOD DURING THE TRANSITION AND EVEN NOW HAVE AN OCCASIONAL QUESTION OR PROBLEM AND STAFF GET BACK TO US PROMPTLY Pros EASE OF OPERATION, SIMPLICITY OF MOVING FROM ONE TENANT TO ANOTHER, ACH PAYMENTS, WORK ORDERS, ALL AT OUR FINGER TIPS Cons JUST THE INITIAL SET UP BUT THIS WAS 10 YEARS AGO AND THEY ARE MORE ADVANCED NOW WITH PULLING INFO FROM ONE SOURCE TO ANOTHER Alternatives considered [Yard Management Solutions](https://www.capterra.com/p/152067/Yard-Management-Software/) Reason for choosing AppFolio Property Manager INTERACTION WITH APPFOLIO STAFF AND CONFIDENCE IN THE PRODUCT Review Source DW DAVID W. OPERATIONS MANAGER Real Estate Used the software for: 2+ years ### "AppFolio Software " October 19, 2020 5.0 Daily work orders are the biggest use for us . being able to use the dashboard and quickly respond to tenants, owners, and vendors helps us maintain good relationships with all involved. Pros I use the system for our daily maintenance needs. i am in front of the dashboard all day. it helps me make sure our team is on the right track when helping tenants and owners. Cons Right now what we have is good. Once we can add the accounting section to the system it will make life alot easier. In the past at another company we used it fully so i know what it can do. Reason for choosing AppFolio Property Manager Appfolio is a great software system. once we are able to use it fully for accounting also it will better for all of our team. Hopefully that will come sooner than later. Review Source Tammy P. Operation Manager Real Estate Used the software for: 2+ years ### "Amazing Property Management Software " October 30, 2019 5.0 Saving our staff more time with programs like the Smart billing to have better customer service Pros So many things I love!! User friendly. Great customer service. And they actually take suggestions or ideas the users have and implemented them Cons The software is a little pricey. I really don’t dislike anything about the actual program. Or using it. Review Source KT Kenneth T. Community Association Manager Real Estate Used the software for: 1-2 years ### "AppFolio De-brief" December 7, 2020 4.0 We are ahead of the market with our reporting, communications and capabilities. Pros The ability to run reports for our clients and send them via the system, ease of communicating with boards and owners, excellent web site support, very good technical support Cons Transition team could have been a bit more helpful. Alternatives considered [CINC](https://www.capterra.com/p/152829/CINC/)[Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing AppFolio Property Manager Pricing and tie in with rental business. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I came here from a larger company that I was CEO of and saw the need to upgrade our abilities and offer clients more choices. Review Source PS Patti S. Accounting Mgr. Real Estate Used the software for: 2+ years ### "Great software that's easy to use" February 7, 2018 5.0 I think it would be great to have the owner statement be a live feed and only do monthly statements when we close the month. This way owners will see whats happening live. Pros Its great to have a web based product. Ease of pulling reports and keeping track of tasks. Text messaging has been a blessing! It creates ease to communicate with our tenants who are commonly using their phones. Cons There are a few things that happen in accounting that require an extra step. For instance, any reversed or reapplied receipts do not change the management fee charged when posting fees so I have to manually audit. Review Source Response from AppFolio February 14, 2018 Hi Patti, Great suggestions! We love getting product feedback and I have provided this to our Product Team. We're glad you've found success in managing tasks and communication within AppFolio. I have also passed your feedback regarding management fees to a Customer Success Manager, as the way you have detailed your process is actually how the feature should be behaving automatically. Someone should be reaching out to you to discuss further! Alicia S. Property Management Real Estate Used the software for: 2+ years ### "I love this software" November 2, 2018 5.0 great customer service and problem solving skills Pros Super easy to use, easy to get to reports or view tenant info or send leases from computer and just as equally user friendly on the mobile app. Cons Uploading pictures to properties from my phone is difficult and doesnt work right. always takes too much time to upload multiple photos Review Source Lenora B. HR/Finance Manager Telecommunications Used the software for: 2+ years ### "Happy Customer. " September 25, 2018 4.0 It has been well. Pros It is for the most part user friendly. We have used it for several years now. Cons There is no call and speak with someone right then about issues. Also the accounting portion needs work. I need to be able to put mortgage rates in as to monthly adjust what is paid to principle and what goes to interest. Review Source BC Blake C. Owner/Principal Broker Real Estate Used the software for: 2+ years ### "property management software" April 25, 2022 3.0 Pros online payments, accounting, overall system Cons customer service, constant price increases Review Source Corey B. Administrative Assistant Real Estate Used the software for: 2+ years ### "Great product" January 28, 2019 5.0 Pros Easily access all information on properties, homeowners, tenants and vendors Cons the new feature of sending verfication code every 30 days Review Source Response from AppFolio February 7, 2019 Dear Corey, thanks for taking the time to leave a review. The two factor verification is in place to protect your data and keep your database as secure as possible. We're glad to hear you are also finding the product to be easy to use! eN erica N. president Real Estate Used the software for: 2+ years ### "All in one management software" November 7, 2019 5.0 Appfolio has made it very easy for me to manage my portfolio under one software. I used to have to track work orders separately; now everything is tied into each tenant/building/owner. Pros It's extremely user friendly and allows you to keep everything in one spot from financial reports to tenant issues to building repairs. Cons I wish there was a commercial versus residential version. Reason for choosing AppFolio Property Manager Appfolio seemed to have everything that I was looking for at the time and several years later it has proven to still be the best software for my companies needs. Review Source VR Verified Reviewer Real Estate Real Estate Used the software for: 2+ years ### "Nice overall property management software" October 26, 2018 4.0 The program works well overall, however it can take time to get questions answered. This can be frustrating especially if it is a critical issue affecting tenants, leases, etc. Pros Integration of payments and ability to sign leases online Cons extra costs for paying bills using Appfolio and inability to get tenant's signature on the move-in apartment evaluation Review Source AT Anthony T. Accountant Real Estate Used the software for: 2+ years ### "Sofware review" November 25, 2020 5.0 Pros I appreciate the way this software seamlessly controls the owner's, property, and renter's ledgers in one integrated system. My data is secured and stored in the cloud for easy access anywhere and anytime. It is also a major plus to have continual improvements to the software platform. You can tell this company is listening to their users as well as industry best practices! Cons On my phone app, I run three platforms and have a hard time going from one to the other Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We just grew out of this sysem! Review Source VA Verna A. Habilitation training specialist Hospital & Health Care Used the software for: 1-2 years ### "The one stop App. " September 18, 2022 4.0 Overall I give this that the 10 because it's all One stop shop you don't have to have a bunch of different apps to do anything you just so you can handle everything that has to do with the complex maintenance rent application it's amazing. Pros The features that I like most is you have payment internet portal. You can also do your maintenance request and access any of your online documents like your lease. They even have an application inside for you to get renters insurance set up. Cons I dislike the fact that it cost $10 to process your payment by debit or credit card that's excessive I think. Review Source JB Julie B. Accounting Director Real Estate Used the software for: 2+ years ### "AppFolio Review" September 19, 2019 5.0 The ability to manage tenants and owners in the same software, the easy of online payments, and the ability to send owner payments ACH. The advertising and the ability to post to the internet and our company website is awesome. Pros The ease of use, the help topics, and the ACH payment functions. Cons The only thing I could complain about is printing checks. There are multiple steps to go through to print/download a check. Reason for choosing AppFolio Property Manager We thought is was the best product for what we neeeded. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) AppFolio offered everything in one program with multiple options. Review Source AW Aharon W. Owner Real Estate Used the software for: 2+ years ### "Owner " January 25, 2022 5.0 Pros Overall ease of use and deployment to set up Cons Cumbersome features and training new employees especially maintenance Review Source RM Rob M. President Real Estate Used the software for: 1-2 years ### "Terrible Customer Service, everything via email, difficult do reach them !!" July 17, 2017 2.0 A tool for our tenants and landlord to make payments. Pros Tenant Plataform. Easy to make repair request and pay rent. Owner contribution are also easy. Uploading invoices are easy too. Cons Every request must be through email. You don't have an phone number to reach them and ask question while you're working with the system and have some question. Sometimes an issue takes 16-20 business days to get resolved. Also if you're not an Accountant expert don't even think about to work with this system, very difficult. They keep saying that a mobile friendly but they don't have an app. Review Source Response from AppFolio July 24, 2017 Dear Rob, thanks for sharing your feedback with us. AppFolio Property Manager, as with other property management solutions, does require accounting knowledge and typically our customers have accounting expertise for their business operations. If needed, we strongly urge our customers to invest in additional accounting knowledge in order to effectively use our accounting software. In addition, we do have an app available in both the apple and google play stores, our customers love using this app on the go! We understand that AppFolio wasn't the right fit for your business and we wish you all the best! ML Michael L. President Commercial Real Estate Used the software for: 1-2 years ### "Easy to use, complete functionality, good customer service" September 19, 2019 5.0 Running a full service property management company that manages commercial and multi-unit properties we needed a single-source comprehensive solution. It needed to be easy to use and customize so we could learn the system, easily on-board accounts, and train employees. AppFolio offered all of that, as well as strong customer support, a modern interface, and easy to implement, integrated web-site. Pros Ease of use and user interface. The ability to directly and simply customize reports helps provide each of our clients with the information they want, the way they want it. Cons There is not really anything I don't like about AppFolio. Review Source cC claudia C. President Real Estate Used the software for: 2+ years ### "More bang for your buck" March 9, 2021 5.0 The system is easy to use and very helpful to keep track of all tenant records, payables and to easily stay in compliance with DRE regulations. Pros I love the fact that it's super simple and easy to use and understand each part.(payables, receivables, reports). The pricing for the software is very doable and manageable Cons The customer service was 5 start when i 1st starting using the system. Sadly that has come down. With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating. Things don't fall off when we remove them from the internet and there is no one to help with the 3rd party vendors we need to advertise with Reason for choosing AppFolio Property Manager Ease of Use Review Source DP Deb P. Office Manager/bookkeeper Construction Used the software for: 2+ years ### "Best move we ever made!" January 11, 2018 5.0 We love this product so much, I wish they made a regular business accounting product, because I have so many friends that need a good program for their businesses, because they hate Quickbooks! Pros We had an old competitor's program for property management software, where we were required to buy a copy for each machine. And support was an extra fee. Not only do we save money on the program itself, but in time doing the actual account management. Everything from start to finish with a tenant, as well as the day to day accounting, is leaps and bounds ahead of the old program we were using. Cons Only down side is our tenants can't pay online since they are commercial instead of residential/multi-tenant. Review Source Response from AppFolio February 7, 2018 Hi Deb, Thanks for sharing your awesome feedback! We are so glad to hear how much you love the product. You can actually have your commercial tenants pay rent online as well! Someone from our Customer Success Team will reach out to walk you through the steps to set up the process. cT christopher T. Principal Real Estate Used the software for: 2+ years ### "Appfolio User Experience" December 11, 2019 5.0 10 experience. Love the tenant ability to pay rent online, the automated payment process to vendors, the smart bill loading function. I love the app feature on my iPhone can truly do anything I need to on my phone. Pros I live the ease of use, the constant evolvement of the process. The automation on bill entry is awesome. Cons The accounting could be a little more user friendly as it relates to multiple bank account use. Reason for choosing AppFolio Property Manager More user friendly experience. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) For a better customer experience and a software focused on property management. Review Source Rosemarie W. Senior HOA Manager Real Estate Used the software for: 1-2 years ### "AppFolio is a game changer" October 1, 2018 5.0 My overall experience has been great. I'm handling a large portfolio with a lot more ease than I could have before AppFolio. I've got the tools to wow prospective clients. Pros What I like most is the ease of use and the streamlining of many procedures that previously ate up a lot of time. Cons There is no reason to like anything least because if you submit good ideas for improvement, they take it seriously and frequently make the modification. It's always getting better! Review Source Response from AppFolio October 8, 2018 Thanks for the review, Rosemarie! LEVD Laila Edelyn Villanueva D. HROM Supervisor Real Estate Used the software for: 2+ years ### "McIntire Kingstone - AppFolio Plus..." March 19, 2026 5.0 Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. Review Source Monica M. student Education Management Used the software for: 2+ years ### "My review" February 13, 2019 4.0 Pros It is very informational and easy to operate. Cons I really don't care for the new lay out. Review Source Response from AppFolio March 13, 2019 Thank you for taking the time to leave a review, Monica! We're glad to you are finding AppFolio easy to use. The new layout allows for a consistent experience across devices and maintains ease of use as we continue to add new, valuable features. Thank you for the feedback! CS Charity S. Controller Real Estate Used the software for: 2+ years ### "Lots of great features, could use some improvements" February 9, 2021 4.0 Overall is a good experience. It has helped with processes and efficiencies and they do keep doing improvements. Pros That everything is integrated from the application process to the financials it helps eliminate multiple entries and reduces the changes of error. Cons Some features are only kind of where they need to be. There are some things that are simple and logical to a process that needs to be implemented, this happens in quite a few areas, like a process isn't thought all the way through before changes are made. Review Source RB Regis B. President Real Estate Used the software for: Less than 6 months ### "Bad product / Terrible support" February 28, 2023 1.0 I do not believe we can properly manage our business with this software. We may have to move back to Propertyware. Pros The sales team is very good at selling this solution. Cons Absolutely no support! Transition was a nightmare. Accounting package is terrible. We ran owner distributions and many were left with negative numbers and no one at AF could tell us why. Reporting is almost useless. Owner statement is terrible and you cant do anything to make it better. We were promised a timely ACH of 2-3 days (this was a big selling point) and it takes longer that the solution we moved from. All sizzle and no steak! Reason for choosing AppFolio Property Manager Very good sales team. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) I was sold that Appfolio was a better solution and shame on me for not identifying all of the gaps and complete lack of any support Review Source Response from AppFolio March 30, 2023 Hi Regis, we are sorry you have had a negative experience. We have filed a support case on your behalf and the team has reach out to you by phone and via email, we look forward to working with you on resolving this issue. Talk to a Capterra advisor for free and get results within 15 minutes.