# Page 23 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 23 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 551-575 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Johanna B. Assistant Manager Commercial Real Estate Used the software for: 1-2 years ### "Fantastic Customer Support" June 29, 2018 5.0 Pros My experience with the AppFolio staff has been exceptional. They offer training and coaching, which amazing if your a first time AppFoilo user. The first time I requested information on how to encourage residents to make payments using their online portal, the customer representative reached out and was informative on the subject, she also provided flyers to post around the community complex. the representative offered a new perspective and great ideas that were very useful when implementing a brand new system to make monthly payments. The second time I requested help I received a response the same day from another representative, he followed up with me again to make sure that my questions were answered. Thank you AppFolio Team for making my experience fantastic. I would highly recommend AppFolio as a 1st Choice for Property Management Software. Cons I would like to have a designated space on the tenant profile to enter an assigned parking space (A combination of Numbers and Letters). Review Source SS Scott S. Property manager Commercial Real Estate Used the software for: 2+ years ### "Appfolio great but expensive " October 7, 2022 5.0 Loved the software but it expensive for my use since I have low number of tenants Pros The software has all features you need. Easily adopted and to use. Cons The software is expensive for small number of tenants. Review Source BB Brenda B. President Accounting Used the software for: 6-12 months ### "No Customer Support" October 12, 2021 1.0 Not enough training videos and absolutely no customer support. Put in a request for support and a week later if lucky they contact you then ask for info that is in your request. This goes on for weeks. I am now 7 months behind in my reconciliation as the items I need help with they told me they had to get support for. Once that was resolved I am put back in the que to try and catch up with the rest of the errors to get my books back on track. There is no urgency or assignment of one person to help you thru an error. It takes nagging and then they still ignore you. I feel trapped as I can't catch up and can't switch companies until the corrections are made. They are horrible. Pros I thought it was software we could grow our company with. It was recommended at a NARPM Convention we were at and we were just using quicken and our Real Estate CRM. Cons Hard to learn. No quick view for Broker Owners to monitor Team Tasks quickly. Was told they were working on this for several years now. Review Source JW John W. Accounting Real Estate Used the software for: 2+ years ### "Software is great but the customer service is the pits" September 27, 2018 5.0 It helps us manage our large portfolio of multifamily housing with ease. We can also pay bills using eCheck and there is a lot of very good functionality for managing real estate. Pros The software is great! So easy to use, it is cloud based on the web so you can use it from anywhere as long as you have a web browser and the have an app too. It is also mobile friendly so using it from a cell phone or tablet is a breeze! Cons Customer service is the ABSOLUTE WORST!! There is no phone support!! Don't let them fool you into thinking there is. You need to send them an email with a 'support request' and they then take 5 hours or even a full 24 hour day to get back to you!!! How does this help if I need a quick solution to a glitchy rental application with co-signers and tenants waiting in my office to sign? Absolutely unprofessional and bad practice for an upstanding public company! Review Source DZ Darren Z. Community Association Manager Management Consulting Used the software for: Less than 6 months ### "User friendly and easy to navigate" July 29, 2021 5.0 Pros Compared to other programs that I have used, AppFolio was designed from the end user approach. Cons Ability to tailor fields to specific needs. For example - In addition, to Electronic authorization check box, there should be fields to check the following: Opt In: This means that the homeowner is allowing the use of their email for transmitting HOA communication. In addition, should a member/homeowner request a contact list it also permits the release of their email information. \[Examples: A homeowner disagrees with the Board on an issue or wants to initiate a recall of the Board. After providing an explanation as to the purpose of the request, as a member, they could request a membership contact list to communicate with the other members/homeowners.\] Opt In – Management Only: This means that the homeowner is allowing the use of their email solely for management use only. They do not want their email information give out to other members/homeowners. Opt Out: This means that the homeowner does not want any communication via email. All communications are to be mailed to them. Review Source LS Larisa S. Property Manager Real Estate Used the software for: 2+ years ### "Easy to learn and use" September 25, 2019 5.0 Customer service is very responsive. My questions are always answered quickly, or researched thoroughly to get me the best solution. Pros When I started using Appfolio 3 years ago, I found it easy to use and was able to offer suggestions on ways to improve the software for my company's benefit. These ongoing improvements have helped me manage my property better and with more detail. At this point, I am excited about what's new every time it pops up. Some of the implementations are simple, some more complicated but almost always very useful to me and the rest of my property management company. Cons I would like to be able to search guest cards in the universal search function. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 2+ years ### "AppFolio" February 6, 2019 4.0 Overall fantastic software - easy to use, reliable and has saved a lot of time! Pros Ease of use, time savings, internet based - work from anywhere Cons Not able to search e-mails, Having to submit a suggestion and get a certain amount of "votes" before it may or may not be put into place Review Source BG Bruce G. Accountant Real Estate Used the software for: 1-2 years ### "Comprehensive, well-designed property Management software" April 19, 2021 5.0 It has allowed us to automate many manual tasks if you use the system effectively. I can manage entries from anywhere that I have WiFi available. Pros Cloud Based, very well thought out and designed, excellent search, good quality accounting, excellent only help. Cons Some entries require that you be very familiar with the software or follow their help screens precisely. It's not your normal accounting software. Some activities require multiple entries to have everything balance on both the owners and tenants side of the ledgers. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) It was a very poor system, not well thought out or supported. Many, many holes in the system. Review Source KG Katrina G. Property Manager Real Estate Used the software for: 2+ years ### "Stellar Software" October 29, 2019 5.0 Pros Every aspect of our property management duties has been considered by this software. I love that they listen to their users when a feature is needed and they work diligently to provide new enhanced features. It's ever growing with our industry and offering the best support on the market. Cons I don't use the property inspection features through the software, but by paper instead. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Features are easier to use and better accounting functions. Review Source NB Nikki B. Director of Accounting Accounting Used the software for: 1-2 years ### "Suggestion for Development" October 8, 2019 5.0 It is good. Pros The search function is the best for any software I have ever used. Cons 1\. We aren't able to customized all the owner reports without calling support. 2. We can't run a report with cash balance available by a certain date for owners - besides the owner statement enhanced. This is important to us in order to key in AP the owner distributions. 3. We can't show the owners the reserves they have with us without the owner statement showing that they owe money so we have to create an extra report with the owners reports (GL cash report) . Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Review Source WH WYNETTA H. Property Manager Real Estate Used the software for: 2+ years ### "Best I've Ever Used!" July 27, 2020 5.0 I really like the easy use of the program and I like the responsive service when there are cliches or questions. Pros I love the flexibility of Appfoilio and its mobility. I can work from anywhere. All the notes and property information is at my fingertips. All phases of my job can be completed using just this one program. Cons I need the upload of photos to the inspection process to be faster & automatic. Switched from [PROMAS](https://www.capterra.com/p/2728/PROMAS/) The system was cumbersome with few options for notes and emails Review Source DG Debra G. Property Management Bookkeeper Real Estate Used the software for: 2+ years ### "Appfolio is a wonderful program and yes I have recommended it." August 11, 2017 5.0 Keep up the good work!! Pros Grant is a wonderful source of help. He calls me quickly to resolve any problems we are having. It is much better than the previous software we were using. Tenant Pro. For the most part it is great! Cons The things that are working well is what has been changed such as the reconciliation. The new is ok but the old was better for me. The bills are hard to work with if you make a mistake and need to correct something. Mostly little things on a daily basis. I know the help resource people are very busy but if you could make the help turn around time a little faster that would be great. Usually when we need help it is needed right away and 24 to 48 hours is a long time to wait. Review Source Response from AppFolio August 30, 2017 Dear Debra, thanks for sharing your review with us! We appreciate your feedback and we're happy to see you love AppFolio - we will definitely share your kind words with Grant! AK Avery K. Leasing Specialist Commercial Real Estate Used the software for: 1-2 years ### "Amazing!" August 10, 2018 5.0 Pros \-User friendly -Clean, modern layout -Spot on customer service -Has almost every feature I could ever need! Cons As a smaller property management company with a wide variety of units, sometimes I feel like AF does not cater to our way of doing things. I would love to use the pre-screening tool, but our application requirements change depending on what type of unit they are applying for, specifically income requirements. Since we manage both multi-family dwellings (which include utilities) and single family homes (which do not), the amount that we require for income changes (2.5x the rent is multi-family, 3x the rent in single family). It is also hard to prescreen with the criminal backgrounds, as we will work with most charges, so long as they have been off of probation for one to three years. The background check pulled through AF can sometimes be unreliable, and will not pull up all charges that a person has, so I find myself checking our state's criminal records by hand. Review Source KP Karen P. Owner / Property Manager Real Estate Used the software for: 2+ years ### "Property Managers delight" April 18, 2017 5.0 Makes my life as a Property Manager much simpler. I can access online at any time from anywhere. Customer service when needed (very infrequently) is excellent. They continue to make changes monthly to make our lives that much easier. Pros Since using Appfolio (2011) it has allowed us to grow as we have so much more free time. A few strokes of a key and we have all our information at our fingertips..... Owners, Tenants, Vendors, work orders, Accounts and properties etc. Tenants pay and lodge work orders online, owners paid online! Cons Nothing - Biggest issue was getting started and submitting all the data, but we would have to do that with any new software and I understand they have made it easier. Review Source Response from AppFolio May 3, 2017 Dear Karen, thanks for your review! We're so happy that you've chosen to work with AppFolio for the last 6 years - we can't wait to celebrate 6 more years of making your work in the property management world easier and more efficient! HA Henry A. CEO Investment Management Used the software for: 2+ years ### "Happy User" January 28, 2020 5.0 Pros How extremely user friendly it is. Training anyone new is a breeze. And if for some reason you need additional support, the support center with the step by step articles and videos offer great back up support. Cons I can not think of anything at the moment. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Review Source EB Elizabeth B. Property Accountant Real Estate Used the software for: 2+ years ### "From Accountant Perspective" July 23, 2020 5.0 Pros User-friendly & ability to bulk generate reports in Owner Packets. Cons The Echeck feature needs tighter security features, should have authorization process similar to an invoice. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/) Review Source GS Gina S. Association Management Real Estate Used the software for: 2+ years ### "Couldn't do my job without it" May 2, 2018 5.0 Training is crucial to get the most out of this service. The service team will set up as many training calls as you need plus there are tons of videos but you have to get familiar with it so you can use it to its full capability. Pros Easy to navigate site and equally easy app on portable devices. The customer service team is always responsive and willing to help. The software is great for both apartment and HOA divisions. Management of HOAs is totally different than that of apartments and Appfolio is quickly making improvements to help the HOA managers get the most out of this product. Even streamlines collections! Cons This is a lot tougher because my negative is that it takes time and effort to learn all the ways that Appfolio can streamline communications with your Owners and Residents but once that time has been put in, the results are so worth it. Not really a negative. Review Source AR Anthony R. VP Real Estate Used the software for: 1-2 years ### "I am very satisfied with Appfolio" April 9, 2019 5.0 I've realized many benefits, such as Web design and web presence (our website really works and functions well and has some integration between the website and appfolio is very helpful), the workflow and the rest of the features are very helpful and they work with our workflow. I love the webinars and the help articles. I would like to see a version of the thick app for windows tablets, like the one for Android. Pros I like that it is online (in the cloud). All the features flow very well with real life activities. I like the reports, the universal search, and I like how new features continue to be rolled out. The newly added chat feature is a tremendous help. I love the way our website is integrated with Appfolio as well, I can control a lot of web aspects via appfolio. Cons Would really like calendar sync with my outlook calendar. This would really help a lot with work flow. Review Source Jessica D. Property Manager Real Estate Used the software for: 2+ years ### "Amazing!" December 14, 2018 5.0 We run a Property Management company and our overall experience has been amazing. Pros I love how easy this software is to use. It is also very easy to train other employees on. Cons I have nothing negative to say about this software. Review Source Response from AppFolio February 7, 2019 Thanks for taking the time to leave a review, Jessica! BC Brandy C. Rental Agent Real Estate Used the software for: 2+ years ### "Great Software and Company" September 27, 2019 5.0 AppFolio allows us to stay connected and work at multiple locations at 1 time. This software has definitely been a Time saver with getting paid and paying vendors. Pros I have been very pleased from the start up of with AppFolio. Staff have always been helpful, professional, and work hard to solve any issues. They listen to the clients and are constantly upgrading the programs to meet our needs. Cons Limited customization of website we have posted online. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Ease of use and price Review Source LB Les B. Property Manager Real Estate Used the software for: 2+ years ### "Managing Software" November 11, 2019 5.0 Reduces redundancy and paper shuffling. Keeping all records in one place allows to answer questions from tenants and owners quick reducing time spent looking for the information. Pros The software allows a seamless approach to managing properties all in one place. It's easy to use but but takes time to understand the full capacity of all the functions. Makes move ins and signing fast and efficient. Provides ease of use for Tenants and Owners. Cons Not easy to edit certain functions when necessary. Not totally convinced of background checks and their thoroughness. Review Source KB Karla B. Bookkeeper Real Estate Used the software for: 2+ years ### "It has completely changed the rental management experience" February 12, 2019 5.0 Every week there is something new to discover and test out. Cannot recommend Appfolio enough! Pros Customer Service - Any time we have had an issue or question, we easily submitted a request and were contacted promptly to resolve the issue or answer the question. Owners can submit funds through their Portal for large maintenance projects, Tenants can submit online maintenance requests include photos when needed, cash flow reports and 1099s sharing directly from Appfolio, online applications and fees, etc. Too many Pros to name all! Cons Any Cons we have come across were submitted as Feedback, and eventually fixed, making it part of the Pros in the end! Review Source JD Janine D. Accountant Real Estate Used the software for: 2+ years ### "Appfolio Review from accountant's point of view" December 29, 2017 4.0 Pros I like that it is more user friendly than other property management software out there. I also like the global search feature, makes it really easy to find anything! As an accountant, I don't visit many of the actions featured in your software, but the user tutorials are great if I need to learn a new task, and support is fantastic! Cons State of California reporting regulations are hard to accommodate with this (and honestly, most) software. It is impossible to see total cash (owner money AND security deposits retained) totaled together in one report, either by property or portfolio. I can get the report that shows both cash and sec deposits, but it would be GREAT to have a column that would total GLs 1150 and 1160. The "owner held" and "company held" security deposit thing is very misleading. Bottom line, the management company either has the funds or they don't, and shouldn't be doing the accounting for it if they don't. More times than not, I believe this leads to many misunderstandings between property managers, owners and tenants. Its okay for an owner to hold the deposit, but in my opinion, the "owner held deposits" GL should not exist. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 2+ years ### "We love Appfolio" September 25, 2018 5.0 I can have all communication through one place and schedule meetings. This really makes the day to day much easier. Pros Easy to use, made for commercial and residential property, easy to understand. Frequently updated Cons I would like having a primary contact for support. Review Source Carla B. Broker/Owner Real Estate Used the software for: 1-2 years ### "Appfolio has made a huge difference in my business!" September 28, 2018 4.0 Pros Appfolio allows systems within your business to flow in a way to allow growth to happen in a painless way. The ease of use of the technology for residents and owners gives us an advantage in our marketplace. Cons Many of the great features are not accessible to my business as I am in Canada - I hope they are soon doing changes to allow Canadian offices to fully use the features we pay for. 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