# Page 3 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 3 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 51-75 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for Apartment Living" November 25, 2024 3.0 I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. Pros I like the ease of the App, not too difficult to figure out. Cons I don't like that it wont let me print any documents. Review Source KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "The best property management software on the market" September 8, 2024 5.0 AppFolio makes almost everything easy and continues to improve Pros AppFolio is by far the easiest property software to use. They are also always improving the user experience Cons There are some very small items that are annoyances, but not even close to a deal breaker Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Ease of use. Easier onboarding process. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Preparing to grow and scale. AppFolio is more intuitive and easier to use Review Source SM Sam M. CEO Real Estate Used the software for: 2+ years ### "Sudden Changes to Payment Processing - Very Disappointing" September 6, 2024 1.0 Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing. It created unnecessary stress for our team and our tenants. We expected more reliable service and better communication, especially regarding critical functionalities like payment processing. Given this experience, we are now exploring alternative software options that prioritize transparency and customer support. Pros Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently. Cons AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating. Review Source NB NiKiya B. Property Management Coordinator Real Estate Used the software for: 1-2 years ### "Great for your property management office" September 24, 2024 5.0 Pros Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders. Cons No complaints, my landlords preferred this software over our original one. Switched from [PROMAS](https://www.capterra.com/p/2728/PROMAS/) We wanted a more streamlined process to better assist our customers Review Source RP Robert P. Bookkeeper Accounting Used the software for: 1-2 years ### "Nice Software" December 10, 2024 5.0 Very good software, keeps me on top of everything Pros Convenient software for both leasing and some accounting Cons Easy to use, good options for Tenants to pay and to keep their account in check Review Source OC Olivia C. HR Associate Real Estate Used the software for: 2+ years ### "Automatic Payments" November 15, 2024 4.0 Pros I liked that it was easy to submit rent payments and we could get it automatically deduct it from our bank accounts. Cons I did not like how impersonal it made landlords seem, but the convenience outweighs this. Review Source KC Keleigh C. Manager Retail Used the software for: Less than 6 months ### "10/10 Definitely Recommend" June 5, 2025 5.0 Pros As a user, it's super easy to submit work tickets and pay your rent. It's easy to get in contact with someone if you need to and you can track the progress of things. Cons Nothing really negative to say about . I only have positive things to say about the software. Review Source SV Sharrell V. Care Coordination Recruiting Health, Wellness and Fitness Used the software for: 2+ years ### "Appfolio WORKS" August 29, 2024 5.0 Very well. I think its a good product. Id use it as a property manager. Pros the layout is bright and easy to use, and it makes it convenient to make payments and keep track of them. Cons Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. Also, it tends to put NOT YET DUE amounts as due amounts and that can be confusing and alarming. Review Source CG Christopher G. Account Manager Real Estate Used the software for: I used a free trial ### "Comprehensive Solution for Modern Property Management" September 10, 2024 4.0 Overall, AppFolio is well-suited for medium to large property management companies handling residential, commercial, or mixed portfolios. It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords. Pros Modern, user-friendly interface Mobile app for on-the-go management Comprehensive feature set Strong customer support Regular updates and improvements Cons Can be expensive for smaller portfolios Some advanced features have additional costs May be overly complex for very small landlords Limited customization options Review Source SB Sara B. Teacher Education Management Used the software for: 1-2 years ### "Awesome way to pay rent " September 28, 2024 5.0 Use it to pay rent and put in maintenance requests Pros I like that is it a very easy way to pay rent and put in maintenance request Cons Sometimes it logs in as property manager and not as the person that is renting Review Source VR Vicky R. Office Manager Construction Used the software for: 1-2 years ### "Great way to get payments submitted online" September 11, 2024 5.0 It is used as a communication tool with tenants. I use it all the time to make payments. It works great. Pros We are able to pay rent with a click of a button. Cons The initial set up. It took some time but once you get you will be fine. Review Source ML Madison L. Business Development Manager Construction Used the software for: 6-12 months ### "Good Software, some difficulty" September 5, 2024 4.0 Overall my experience is good. Takes some time to learn Pros It is pretty straightforward and easy to use as a vendor. Cons It can be a pain to upload documents into work orders Review Source JH Jessica H. Owner Consumer Services Used the software for: 1-2 years ### "Perfect app every time " July 30, 2024 5.0 Pros Easy to use and get what I need right away. Cons I don’t have many things that I think are bad Review Source LP LISA P. Owner Real Estate Used the software for: 2+ years ### "Property and lease management " July 24, 2024 5.0 I have had an overall positive experience Pros AppFolio is easy for rental tenants to use Cons AppFolio has some fees that could be less Review Source MK Mike K. CEO Real Estate Used the software for: 2+ years ### "AppFolio is the Apple of Prop Management Software " October 30, 2023 5.0 In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience. Pros AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously. Cons Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager We use building them and it is a simple product that might work well if you have less than 100 homes but as you start to advance beyond that the flows and systems are simply not disadvanced is that folio and it's simply not as easy to use. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Hopefully it was simply the best option for the amount of homes that we had. Review Source TI Toi I. Property Manager Real Estate Used the software for: 2+ years ### "It’s Effective and Efficient " February 6, 2024 5.0 I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads. Pros Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan Cons Sometimes different financial reports do not speak to each other so one report can be misleading from the other Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Offered more information and modules. Everyone from accounting, compliance, managers, leasing agents can use it and access each other’s information. Also a great online tool for residents Review Source YP Yash P. Human Resource Manager Real Estate Used the software for: 1-2 years ### "AppFolio Property Manager Is Reliable" June 20, 2024 5.0 Pros has been a reliable and easy to use property management solution. AppFolio Property Manager has friendly features. Cons is a flawless tool. No dislikes about AppFolio Property Manager. Review Source AS Alison S. Office Manager Real Estate Used the software for: 2+ years ### "Appfolio is great! But on the pricey side" February 8, 2024 5.0 I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs. Pros Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal. We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal. The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well. Cons The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult. The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software. One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software. Review Source Melanie V. Controller Construction Used the software for: 2+ years ### "User Friendly" October 2, 2023 5.0 Overall it is a pretty good program. It is user friendly and keeps track of all the things you it too. Pros I liked the leasing area as it tracks just about everything inluding Insurance for the tenants. Cons Customer Service is not readily available. Your problems have to wait usually and they do not have every situation in their help files. Review Source MV Mario V. Property Manager Real Estate Used the software for: 2+ years ### "Appfolio: An Overall Property Management Solution " December 7, 2020 4.0 Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect. Pros We love the ease of use, flow of the interface, and the online integration, the cost is inline with other comparable software, so you definitely get what you pay for. We wish we could make use of all of the features the software has to offer, as there is so much to choose from. Their customer services is upstanding, and we make good use of the 24 hour tenant maintenance support line. We've used Appfolio for 6 years now, and so far we've had a good experience. Cons The cons while important are minimal. We face underlying program issues, such as with rent charges. The system is set up for 1st of the month rent charges ONLY, but we have different rent due dates ranging from the 1st to the 15th. This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months. We have to pay them back and it can be very frustrating for them as they have to wait days for their funds. As well the tenant's online portal doesn't always show the correct amount owed as it automatically includes charges for the upcoming month, which confuses most tenants. The ease of use is also a double edged sword since if not careful, as with a lot of programs, you can make system changes, and data or journal entry mistakes that can be difficult to fix. While the customer support is helpful they are not always the end all, so you might be expected to fix your own problems if needed. In some cases customer service can only take you so far. If the issue is long lasting they may start to wane on their responses to you with assistance or be unable to help you. But this is explained when you begin orientation so you should take the responsibility of educating yourself on the system before using it. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Besides being seemingly overall better than the others, they were the best at describing the data migration process, as this was one of our main concern at the time. Some other software systems had trouble migrating data from Yardi, and Appfolio specialized in it, which made us feel much more comfortable. They also have a lot of features we needed, such as report generation controls, online systems, and ease of use. Again at that time the data migration was a big issue as we were having problems with our current software company concerning our data. Review Source TN Traci N. Owner Real Estate Used the software for: 6-12 months ### "Appfolio " November 28, 2022 4.0 I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it. Pros I like the ease of use, and the easy access for tenants. I love the dashboard, and unit turn. It would be nice to see some tweeks on the dashboard to make it more personable. Texting feature is by far our favorite. Cons The way deposits are processed. We run ours in/out of that account. I don't like that it meshes into the owners account and makes their reports really sloppy and full of info they don't want to be bothered with. I wish the owners reports were easier, P & L version is the ones my owners like, but they are really difficult in appfolio, becuase they are 1-31st of the month only. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager I liked the online signature option, and the texting Switched from [Yardi Document Management](https://www.capterra.com/p/201023/Yardi-Document-Management/) We had the really old version of yardi and did alot of our stuff with paper trails. It was time to update and get on cloud Review Source SM Sheryl M. Resident Manager Real Estate Used the software for: 2+ years ### "Best Property Manager Software I've used in over 22years!" July 30, 2019 4.0 I have had nothing but a great experience with AppFolio. I love the fact that it does everything and that it gets better every single week. I love the functionality of it, that you can send text messages to your residents and get immediate responses back probably 90% of the time, I love the fact that it auto populates all you forms for you. I love that most tenants pay rent online so there are hardly any checks to deposit each month. we can send group messages to an entire unit at the same time either via email or text message. I have never felt lost and there is nothing that I cant figure out how to do on my own. The help section is amazing and there is also a forum where you can also get help from other users. I am so glad my company started using AppFolio. There is so much more that I could tell you about that AppFolio does, be glad there is a limit on how much information I can give you!! It is really great software hands down. Pros I love AppFolio, it does everything all together in one place, no need to have multiple programs because AppFolio has everything you need to be organized and professional. You can basically go paperless using this software. It is very easy to learn, there is self help that walks you through things if you forget or need to learn how to do something. They are always adding new things and making AppFolio better. Our company is actually one of there testers so we get the new updates to try before they are even released. AppFolio takes you through the leasing process from start to finish and takes care of everything in between. Your company can upload all the forms you could possibly need as templates (applications, leases, notices, letters, renewals, terminations and you can also make your own letters to add as templates.) All forms auto populate and give you the ability to edit as needed to fit the tenant(s) you are sending to. Everything between you and the tenant can be completed online such as applications, leases, changes in terms, addendums, lease assumptions and more. Tenants and managers are able to sign forms digitally which is great. When everyone has completed signing it automatically send a copy of the signed document to each resident and the property manager. Rent can be paid online, maintenance requests are done online. Keeps all your records in one place. I have never used a better software product and I have been in this business for 22+ years. Cons This is a hard one because AppFolio since it started has listened to its users and just about everything we've asked for to make our jobs more efficient and easier they have made happen. There is literally one thing that comes to mind that I wish was different. When you print something from AppFolio you click to print to PDF then it opens a PDF copy of what you are trying to print, then on the PDF you go to file, print, then your printer opens up and you hit print again. to me its a lot of steps just to print something. But if you look at all the pros in this software having to click 4 times to print something is really nothing! (me being lazy or in a hurry) Who knows, one of these days I might come to work and they'll have changed it and it will print with one click! Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Because we were sold on the endless capabilities of AppFolio. Yardi was hard, it was impossible to go paperless with Yardi. we used several different programs because Yardi didn't have the capabilities of doing 100% of everything. We had Yardi for the property managers, another program with our forms, another program to run our maintenance requests and maintenance billing, there were no online forms and electronic signatures. It just had no functionality. No group text messaging (in fact no text messaging period) no group emails. Advertising and Marketing was done through multiple programs or manually. It doesn't even compare to the capabilities of AppFolio. Review Source SS Sean S. Financial Controller Real Estate Used the software for: 1-2 years ### "A must-have for any property management company" August 26, 2022 5.0 AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. Pros Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving. Cons eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks. Review Source RD Robyn D. Owner Accounting Used the software for: 1-2 years ### "This program does it all!" January 12, 2023 5.0 I used quickbooks and Peachtree in the past, and they don't even compare to this one!! This one has freed up so much space on my devices too, because I don't need 5 programs anymore, this ONE does it all, and for much cheaper. Pros I love that I've been able to stop paying separately for postage machines, for label makers, credit and background checking, and a few others.. This one program has taken the place of 5 programs I've had to use in the past. And it's so much cheaper then paying for 5 others and their monthly fees.. Cons I haven't found any cons about this program. I really can't say enough good things about it. Don't stay on the fence about this one, you'll be so glad you tried it out Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Because the other programs only did some tasks, and I ended up needing 5 programs in order to keep everyrhing under control.. this one does it all from this one program, and it's helped a whole lot. Review Source Response from AppFolio January 17, 2023 Hi Robyn, we are so thrilled to see that you are enjoying AppFolio! Thank you so much for your review we greatly appreciate it. TJ Tammy J. General Manager Real Estate Used the software for: 6-12 months ### "We made the switch and NEVER looked back! Appfolio is the BEST" November 28, 2022 5.0 This software has given us TIME, yes time. What we were used to doing in another program and several others has been integrated into one and given us the time to manage more effectively across our portfolio. If I could give one word of advice, research and read everything you can to learn! Blogs, Social Media, Appfolio Discussion Centers it all will be so helpful and help you learn more about the program Pros After using the same software for 13 years we jumped feet first and made the switch to Appfolio and don't regret it! The ease of the software and ability to maneuver throughout the system makes learning the software so helpful. They are constantly updating the program to help us and the available message boards for users are great for ideas and problem solving. Cons We all have room for improvement, but Appfolio DOES listen and try to constantly improve the program. I am not going to lie the conversion was rough. So many things we were used to doing the program did for us so we were constantly rewriting OUR procedures as well. Change is difficult for us all but NOT always a bad thing. We went into it saying let's give it 4 months and see what we think. Thank goodness we did and stuck with it! Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Review Source Response from AppFolio December 7, 2022 Hi Tammy, thank you so much for your review! We love that you listed all of the different resources - if you haven't already check out the User Community in the Help Center. A great space for property management professionals using AppFolio to network, share knowledge, and exchange best practices! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.