# Page 55 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 55 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 1351-1375 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michelle M. Property Manager Real Estate Used the software for: 1-2 years ### "We love AppFolio!" October 8, 2019 5.0 Pros AppFolio is not only a huge time saver for my bookkeeping and maintenance request records, but also a hassle-free way that tenant's can pay rent and owner's to submit repair funds online. Cons There is nothing we don't like about this software! Review Source AM Alexis M. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "AppFolio -Easy To Use!" September 12, 2019 5.0 Pros I like that it is pretty functional and easy to navigate through. Cons I wish accounting was better. Tenants who renew I wish that it automatically generated to reflect that in their ledger rather than going in to manually do this each month. Review Source DD Danielle D. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio Review" February 12, 2019 5.0 AppFolio has been a great tool for our company. I cannot imagine being in this business without it. Pros Ease of use from phone and computer. RentMatch Comparison! Tenant's ability to report maintenance through their online portal. Cons It can be a bit overwhelming when first learning all of the capabilities. Review Source MB Michelle B. Property Manager, Accountant Real Estate Used the software for: 2+ years ### "AppFolio Property Manager- Review" September 20, 2019 5.0 Pros It's easy to use Cons Some functionality is missing in some areas Review Source RB Ron B. owner Real Estate Used the software for: 2+ years ### "appfolio Review" October 14, 2019 5.0 Its been excellent Pros The check register, and direct deposit feature Cons Not many cons. I don't have any. I do wish you could call a customer service number as opposed to only e-mail. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) it does a lot more and is better for my specific business Review Source ME Melissa E. Property Manger Real Estate Used the software for: 1-2 years ### "Easy and feasible to your needs" February 6, 2019 5.0 It's easy to find ways to access tenant information when needed. Also the live chat and assistance is fusible and an agent gets back to you in a timely manner Pros It's easy to maneuver and if I need an answer I click the help button. It was the best choice my company could make to make our task easier. Cons I don't have anything at the moment that I can say negatively about the software. Review Source Response from AppFolio March 13, 2019 Dear Melissa, thank you for leaving your review! It's great to hear you are finding AppFolio easy to maneuver! RC Rob C. Manager Real Estate Used the software for: 2+ years ### "Ever changing for the better." October 26, 2018 5.0 AppFolio has made it possible for me to manage 80 units with no other office help. Pros Best part of AppFolio is that they listen to their users and make the changes needed/requested quickly. Cons My only knock on AppFolio is ya I got to wait for a phone call for support but that is getting better too. Review Source CF Chanelle F. Accounting Manager Commercial Real Estate Used the software for: 2+ years ### "I have been working with/in AppFolio for 6 years, it is the best out there." January 16, 2018 5.0 I have worked with several other PM software and AppFolio is the best! Pros I love that there are hyperlinks on all pages and on all reports to make any page that you need to get to easy access. Cons I think that if the work orders looked like invoices when they were billed, that would be very helpful. Review Source SM Shania M. Agent Concierge Real Estate Used the software for: 1-2 years ### "Appfolio: Thorough yet simple" December 5, 2018 4.0 Pros Appfolio is a very easy program to use, and when you get stuck with certain issues, the customer service is very quick to help with and adjust anything that the program needs. Cons There is not much that I have to complain about with this software. Like I've said before, it's a very easy program to learn and use, and the programmers are very thorough in letting users know about new features that can be utilized when they roll out. Review Source AM Anna M. Real Eatable Agent Real Estate Used the software for: 2+ years ### "Great Software for Managers" February 12, 2019 5.0 Pros For the most part it is easy to navigate and use. Having everything on one app makes our job much easier! Cons You can’t delete tenants and there is no way to transfer tenants between properties. This can be frustrating if you manage multiple properties and apartment complexes. Review Source WG William G. Lease Agent Commercial Property and Property Mgr Seasonal Real Estate Used the software for: 2+ years ### "Reported suggestion on your pop ups regarding the statement comment by the property mgr. Did not know it was just for tenant statements. Should be clearified and also needs to be available for owner statements." November 16, 2018 5.0 Pros Great support and good response to suggestions. Most of the issues get resolved once customer support kicks in. Cons Some of it is a bit confusing to a 75 year old, but I manage to get thru it with your support LOL Some of the pop ups are not clear to a non tech person like me. Review Source Patrick B. Business Development Manager Real Estate Used the software for: Less than 6 months ### "AppFolio is great" September 22, 2020 5.0 Overall, AppFolio is great for any property management company. Pros Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need. Cons I wish that AppFolio provided some easier features to integrate existing docuemnts and paperwork into the software. Review Source DM Derek M. Manager Real Estate Used the software for: Less than 6 months ### "Everything is great except for one thing, HOA billing statements" June 13, 2017 4.0 Pros This product is very easy to use, has everything right there at your fingertips from any device. If any mistakes are made they are very simple to correct and homeowner's really like the portal feature. It completely revolutionizes your business! Cons THERE IS NO HOA STATEMENT. This was a big turnoff for us. We assumed there was a statement with a detachable coupon stating the amount owed that the HOA owners could detach and mail back with a provided return envelope for those that do not want to pay online, but there is not. That is the one thing that definitely needs to be changed ASAP. Review Source Response from AppFolio June 20, 2017 Dear Derek, thanks for your review - we love to see that AppFolio is revolutionizing your business! We recently added the ability to export the necessary homeowner data in order to send dues coupons via a third-party service called SouthData. If you are interested in using this integration, please sign up to use SouthData's export feature and then submit a support request to have our Success team enable this integration for you. DL Danielle L. Broker In Charge Real Estate Used the software for: 2+ years ### "Free gift card" November 2, 2018 4.0 Pros I think that it is user friendly. I like that you can communicate with the homeowner and tenants through the program. Cons I think it can always improve. There needs to be a function that can send automatic letters to on regular basis or when renters insurance is set to expire. Review Source MF Marcia F. Accounting Manager Real Estate Used the software for: 2+ years ### "Review" October 31, 2017 5.0 Love Appfolio. Conference was great and informative. Feel like ideas are heard. Pros Love how the tenants and owners can pay, make requests and retrieve information on line. Reporting is superb. Cons My main issue with Appfolio is that I do not have someone that I can speak with. Most times when I send in a request for help it takes up to 24 hours to get a response. There are many times when I need to meet a deadline and it is frustrating having to wait. Also, sometimes, email is not efficient mode of communication as you go back and forth with someone and it may take days when a call it could have been addressed in 10 minutes. Please give me a personal contact. Please! Review Source AF Alicia F. Finance Manager Commercial Real Estate Used the software for: 6-12 months ### "Awesome Product!" May 31, 2017 5.0 The Support team has been awesome from the beginning of our conversion, right through to today, 10 months after our journey began! Pros This program is very user friendly! It takes less steps to complete whatever I am working on, than our previous system. It walks you through each step. Cons I would like to be able to create my own reports. I can customize some, but I would like to be able to create our own reports. Review Source Response from AppFolio June 15, 2017 Dear Alicia, thanks for your review! It is great to hear your experience with our support team has been excellent since day 1! We will take your reporting feedback into consideration and look forward to continually improving your experience with our teams! KS Kellie S. Manager Used the software for: 1-2 years ### "Best software for tracking activity and each new development is better" June 20, 2017 5.0 Pros Best software for tracking activity . Love being able to add documents, photos and notes and progress to work orders. Love the epay for vendors. This has made life easier. Cons move out accounting could use some tweaking-also I don;t like the new format for reconciling. I find it harder on the eyes and more confusing. Review Source Response from AppFolio June 20, 2017 Dear Kellie, thanks for your feedback! We'll share your comments with our product team. So happy to see AppFolio is making your life easier! MA Margo A. Office Manager Real Estate Used the software for: 1-2 years ### "Great software. " February 6, 2018 5.0 Pros Really drag and drop features. Also love how easy it is to edit and correct my mistakes.Very user friendly. Cons I wish it had two things the ability to enter inv # in the chk memo on WO, & it would add a copy of the inv to "Charge tenant." Review Source Response from AppFolio February 14, 2018 Dear Margo, thanks for providing your feedback! Listening to customers is in our DNA and we are always gathering and reviewing this feedback from customers in order to provide the best product to meet your business needs. Thank you for the input! JP JODIE P. Property Manager Real Estate Used the software for: 2+ years ### "The best and the most convenient!!!" October 26, 2018 5.0 I have been the passionate mouth spattering advocate and promoter for AF because of its excellence. If The developer for 850 s Crenshaw blvd Los Angeles decided to use AF then it’s bevause of me. Jodie 213-507-3167 Pros Easiness and convenience and promptness for assistance. Cons None other software management can be better. Review Source MN Matthew N. Controller Non-Profit Organization Management Used the software for: 6-12 months ### "Appfolio Review" September 30, 2022 4.0 Pros Online Payment ability and cloud based software Cons Financial Reporting Templates - Hard to create department financials Review Source MB Michele B. Regional Manager Real Estate Used the software for: 2+ years ### "Happy Appfolio User" November 8, 2018 5.0 I have been using it for the past 5 years in role of property manager and regional manager and I like it better then other software I have used. Pros ease of use, support from team, very functional Cons transfer function :/ numbers never look correct Review Source JK Jonathan K. Owner/CEO Real Estate Used the software for: 1-2 years ### "Terrific, with a few bugs" December 3, 2019 4.0 Great Pros Keeps track of everything easily, fabulous for tenants and managers alike. Cons Two bugs: it fails to populate repeat numbers in payables; it suggests very address ever used when trying to add new vendors. Reason for choosing AppFolio Property Manager Cost and functionality Review Source JS Jana S. Manager Consumer Services Used the software for: 2+ years ### "Survey" September 28, 2018 5.0 Love it Pros It's Web based for ease. You can check look at anything anytime and send emails and texts out from anywhere Cons Not enough ways to bulk change information. It would be beter to be able to change market rents and other information with one entry instead of indivually Review Source JH Joanne H. Property Accountant Real Estate Used the software for: 1-2 years ### "general review" March 15, 2019 4.0 great software for small business. Support Team is great. Customer service representatives are very helpful too. Pros easy to use, great for small business, no prior knowledge to navigate around the software. Cons need more audit trail feature for larger business Review Source CA Cindy A. Office Manager Real Estate Used the software for: 2+ years ### "M&M Review" September 28, 2018 5.0 We used to use Buildium and Appfolio is a 10+ compared to them. There customer service is awesome, quick to respond and very helpful. Pros Ease of use. Love all the different links to search from just about any page. Cons The accounting portion. Need tenants to see scanned in bills on their tenant ledger. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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