# Page 57 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 57 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 1401-1425 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Joel T. Regional Property Manager Real Estate Used the software for: 2+ years ### "Joel" September 28, 2018 4.0 Pros The overall ease of the system and the numerous report options we have to create. The online portal has been the best feature for both the resdeints and management. Cons Does not allow (yet) the option to crate a start/end date for rentable items. Review Source DS Dollie S. Broker/Property Manager Real Estate Used the software for: 1-2 years ### "Easy seemsless transition but would like a few other features added to the program. " July 28, 2017 4.0 Cuts down on time for processing monthly paperwork. Pros Capability to process monthly owner draws quicker and more efficient with a few clicks. Online payment capability. Cons Not able to upload pdfs to mass marketing, tenants, owners. Capability to see marketed listing with one click from the property would be nice for reviewing purposes. Review Source Response from AppFolio July 28, 2017 Dear Dollie, thanks for sharing your experience with us! We'll share your feedback with our teams. SC Stephen C. Maintenance Supervisor Real Estate Used the software for: 6-12 months ### "user friendly" June 25, 2019 5.0 I have been using it since 3 December 2018 and have been happy with it. At my last three employers I had Yardi as the property management software so there was a little learning curve but it was easier to learn than Yardi was when I first started it. Pros Ease of use. This software is easier to navigate than Yardi on the maintenance side. Cons Mobile app and the size of my fingers make it a little more difficult to use. Review Source DW Deandra W. Community Manager Real Estate Used the software for: Less than 6 months ### "AppFolio is GREAT!" April 28, 2023 5.0 Pros Easy to manage. Cons Not enough documents to use for notices and communication Review Source CL Chalin L. Assistant Manager Management Consulting Used the software for: 1-2 years ### "Vistas at the Citadel - Assistant Manager " April 22, 2019 5.0 Pros I love the notes section in appfolio resident accounts. Also the ease of sharing uploaded attachments with residents. Cons I was not impressed with the new dashboard layout. Getting used to it now though. Review Source MM Michelle M. Sr. Property Management Real Estate Used the software for: 1-2 years ### "Visions input " November 2, 2018 5.0 Good, and getting better. Pros Training videos, and inspections, cell app... Cons Wait time to have a phone call returned. Also, multiple steps to complete tasks. New mgmt take overs vs new move ins and the automatic Leasing fees and mgmt fees generated when they shouldn't etc. Review Source Response from AppFolio November 15, 2018 Hi Michelle, thanks for taking the time to leave a review! If you ever need immediate assistance, use our live agent chat feature that can be found in the Help Center! DS Douglas S. Owner Construction Used the software for: 6-12 months ### "Appfolio" July 15, 2020 3.0 Not great Pros The software is great from an administration and bookkeeping view. Cons The customer service is terrible. There is no one available for training. You have to train yourself.Everyone you speak to is from Salesforce and it is never the same person. Reason for choosing AppFolio Property Manager They sold the best idea of this software. Unfortunately, it was not what we thought it was. Review Source GH Gloria H. Assistant Office Administrator Real Estate Used the software for: 2+ years ### "Really like APP FOLIO" April 24, 2018 5.0 Pros We usually receive a quick response to support questions when submitted but many times the response is not what is needed. Cons Would rather make phone call for questions instead of e-mail so the problem we may be having could be solved sooner. Review Source JS Jeff S. Owner Real Estate Used the software for: 2+ years ### "Fantastic conference " September 19, 2018 5.0 Pros Having access to experts and peers. We made good contacts and shared stories. I haven't danced in years. Cons Being able to hear (w/ better great hearing) questions from audiences. Microphones. Microphones came out too slow to be affective. Review Source RI Rachael I. Leasing Agent Used the software for: 6-12 months ### "AppFolio saves me a lot of time throughout my work day!" October 13, 2017 5.0 Even though it does a lot for you, you also learn a lot. Repetition is the best thing for me. Pros How easy it is. You can do everything in a few clicks! Just about everything you need is right on the home page, and everything is organized and labeled easy to find! I also love how it tells you your tenants birthday to send them a text to let them know we truly care about them. Cons I think we should have a calendar reminder. I like that we have a reminder of renewals and lease ends. It would be nice to get a reminder message of scheduled tours within the guest card tab. Review Source DR Denice R. Bookkeeper Real Estate Used the software for: 2+ years ### "Appfolio is great" June 19, 2018 5.0 Wonderful program. Pros Every program we have tried in the past 13 years has been more complicated and not as user friendly. Cons I would like to see a report just for online payments by tenants. This would make it much easier on the 1st of the month. Review Source JB Jennifer B. COO/Controller Commercial Real Estate Used the software for: 2+ years ### "Very easy to use" November 7, 2017 5.0 Pros Fully integrated software Only property manager software needed Online payments are a breeze Support is always available and helpful Cons Reporting could be more detailed but you can get the information needed and manipulate No other issues Review Source SC Stephanie C. Community Manager Real Estate Used the software for: 1-2 years ### "Very Pleased" July 14, 2020 5.0 Very pleased with the experience and the support. Pros Its a one stop shop. Rentals, Communities, Commercial, etc. Cons There are a few small features that if implemented would be helpful . Review Source SF Susan F. Book keeper Real Estate Used the software for: 2+ years ### "Owner" October 26, 2018 4.0 Work orders and paying bills has been much easier with Appfolio. everyone in the office sees and knows what is happening on minute to minute basis. Pros Ease of processing the rents and paying owners. Cons The learning curve of the software, then it is a very helpful software. Review Source KH Kelly H. Manager Real Estate Used the software for: 2+ years ### "Great product and customer service" September 22, 2017 5.0 Pros We love the useful features, professional and features of our website and tenant portal has great features. Cons Our only complaint is the owner portal is not live and current, owner packets not automated with owner paid out payments. Review Source MS Meredith S. Office Manager Commercial Real Estate Used the software for: 2+ years ### "9/10" September 13, 2017 4.0 Pros The software is very user friendly. If I do have any questions, the help center usually answers them. Cons I don't like that you can't get in touch with a live person when you have a problem. Sometimes you just need to talk to someone. Review Source EH Elizabeth H. Used the software for: ### "" June 8, 2013 2.0 This was a great product for marketing, but the accounting side lacks options. The reports are not very customizable leaving me discouraged constantly. You have this great data base of information and to not be able to pull up simple reports is wrong. They say you can import into Excel to get a more custom report, but if you can't pull up what you need in the first place, exporting is not going to help. The "tenant statements" pull up the property address, where we have other mailing addresses on some of the properties. Seems like a simple fix since the information is in the data base, but after months of request for a change they still have not changed it. They say you can have an input and they will make changes, but that rarely happens for the better. We have been using this for just over a year now, and in the beginning customer support was always quick and a direct line to a person when you call in. Now you leave either an email message or a voicemail, and they get back to you usually in a couple of days. The posting of your properties to CraigsList also used to be a much easier, faster process, but now is slower. I have found that occasionally in an irregular transaction that my PM fee is not correct, so you can not just trust the system to come up with the right numbers. I audit every couple of months to find out what PM fees were dropped and have to make manual entries. Review Source CR CJ R. Principal Commercial Real Estate Used the software for: Less than 6 months ### "Mediocrity at its finest." March 15, 2017 2.0 Appfolio's implementation process was abysmal at best, we wanted to launch very quickly to get on board for the new year. They hardly mentioned that most companies tend to take longer and that it would be recommend to give your self 6 weeks to get the program up and running. They also have a lot of features that are not conducive to an efficient property management company. No email or text templates. No auto responding to leads. Lastly the support is nothing to get excited about. No one to call and walk you through difficulties. I've put in multiple tickets and emailed multiple people with some complaints recently and have not heard back from anyone. Over they seem to have a product that is good, and no desire to serve you once you sign on. I would highly recommend looking into other services before committing to Appfolio. Review Source Response from AppFolio March 23, 2017 Dear CJ, thank you for your review. We appreciate your feedback and understand the implementation process can be challenging, our team works hard to walk alongside our customers every step of the way. We will have a customer success manager reach out to you directly to learn more about your experience. AK Anna K. Office Manager Commercial Real Estate Used the software for: 2+ years ### "Excellent software!" June 6, 2018 5.0 Pros Customer support, always trying to improve software and takes suggestions from customers and gets back to you!!! Cons Appfolio is on the west coast and we are on east coast so there is a delay on response time. Which is a minor issue. Review Source VR Verified Reviewer Administrative Assistant Real Estate Used the software for: 1-2 years ### "Innovative and not afraid to change" November 2, 2018 5.0 Pros The ease of application and consistancy. Constantly upgrading and adding new features. Cons There are definite places where new features can be improved upon. Review Source KT Karrmin T. Manager Real Estate Used the software for: 1-2 years ### "Easiest & Best Software program used" September 19, 2019 5.0 Pros Its very easy, clean lay out and contains all the needs all in one Cons really nothing, at first it switched and had to learn the new lay out Review Source DH Desmond H. Assistant Property Manager Hospitality Used the software for: 1-2 years ### "AppFolio Property Manager" October 29, 2019 5.0 With the AppFolio it has made it easier to communicate with our tenants and it makes it easier for our tenants to communicate with us. Pros I like that you can do everything thru AppFolio. Cons Just sometimes it hard to change things. Review Source TM Thomas M. Real Estate Used the software for: ### "False Promises" December 4, 2014 1.0 Pros I'm glad to be breaking our contract three months in based on multiple problems with the product design, functionality, and the sales staff's willingness to puff up AppFolio's capabilities beyond what is factually accurate. Cons The sales representative offered up AppFolio as totally customized for our business. Statements are sparse and unattractive; they said I could have my company logo on owner statements, but that was not true. The 1099 system is antiquated; e-file through Intuit is far more efficient and easy to use. The system itself is laggy, even for their own technicians hosting web classes. CA FTB withholding is not set up right; it does not calculate management fees deducted from quarterly total rents. And there are many other glitches too numerous to list. It took weeks of arguing with this manager or that manager to finally be offered an early termination. Support is slow to respond, and AppFolio's idea of unlimited support means being sent a video link to find the answer yourself or calling/emailing back for a future phone date to resolve your issue. Review Source CC Chelsea C. Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Property Owner User " December 1, 2022 5.0 Pros I own real estate but also hire a property management company to lease the space, collect rents, make repairs, and handle tenant management. The property management company uses AppFolio and that is how I get my owner statements every month; it is very easy to read and navigate the website. Cons Sometimes the reports are hard to read and download specific information that I am looking for - however, that may be the owner's release of information, not necessarily an issue with the software. Review Source Response from AppFolio December 7, 2022 Hi Chelsea, thank you for your review and feedback! If you are seeking more visibility please let your Property Manager know and they will be willing to help. AS Amy S. Asst. Bookkeeper Used the software for: 2+ years ### "4 stars due to several suggestions needed sent years ago" December 14, 2017 4.0 Pros It's very user friendly. The layout of the software is easy to manage. I usually get answers to my questions very quickly Cons There are still some things needed. Tenants need to be able to choose what they're paying for instance. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.