# Page 59 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 59 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 1451-1475 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Rolanda M. Consultant Retail Used the software for: Less than 6 months ### "Portal use" December 2, 2023 5.0 Pros The ease of using this is great. If they find a better way of charging what they do to use it would be even better Cons The charging of using it is nuts. When you pay what you do now for rent Review Source YC Yohan C. Property Manager Real Estate Used the software for: 2+ years ### "Easy to use software " August 2, 2018 5.0 Pros The software was extremely easy to use and very user friendly for everyone in the organization to use. Cons The software was pricey and more suited for a much larger firm not really designed for a one man operation. Review Source ZJ Zachary J. Leasing Agent Retail Used the software for: 6-12 months ### "Makes everything more efficient. " February 5, 2018 4.0 Overall a very easy system to use with a very responsive customer support. Pros Online payments are very helpful that make every day functionality more efficient. Work order system is also helpful. Cons Can’t set specific tenants as non taxable if they’re in a taxable property. Refunding a tenant is too difficult of a process. Review Source Response from AppFolio February 7, 2018 Hi Zachary, Thanks for sharing your recent feedback regarding the efficiency you have experienced with our product. We love that AppFolio has improved your day to day processes. If you are having trouble with tenant refunds, feel free to reach out to our Customer Success Team! RH Rachel H. Office Manager Real Estate Used the software for: 1-2 years ### "Excellent Customer Service" November 16, 2016 5.0 Appfolio is very user-friendly and has several wonderful features for property management. They have lots of resources available to help with any questions you have and Customer Service has always been very knowledgeable and prompt to reply to help tickets. Pros Customer Support and Ease of Use. Cons n/a Review Source Response from AppFolio November 16, 2016 Dear Rachel, thank you for your review! Our Customer Service team works very hard to provide good service, we are very happy to hear you have had a great experience. TB Tanner B. Manager Real Estate Used the software for: 1-2 years ### "Excellent software!" June 14, 2021 5.0 Pros Everything integrates extremely well, and the reports are super helpful. Cons The transfer process could use some improvement, seems like the accounting gets wonky each time. Review Source CD Cyndi D. Client Accountant Used the software for: 6-12 months ### "Much easier to use and navigate then our previous software." January 24, 2018 5.0 Pros I find this product very user friendly. Even someone with no AppFolio experience has little difficulty navigating the system. Cons It would be awesome when attaching bank statements, mortgage statements, invoices, etc- if we could have folders to put them in (bank stmt folder, invoice folder etc.) Right now everything that is attached to the files is in one lump and the more items you attach the list can become rather large and you have to search through every attachment until you find the one you are looking for. Review Source RS Regina S. Property Manager/Vice President Commercial Real Estate Used the software for: 2+ years ### "An upgrade to our last software. " June 9, 2017 4.0 There are things we were able to do 10 years ago that we can't get in a software now. This software is not good in both accounting and property management. It has good in both but there are lots of things that could improve it. Pros I love the ability for Residents to pay online without my staff posting it to their ledger. I love the online portals for owners and residents. Cons There are so many little idiosyncrasies that users aren't trained on. There is no ability to custom our own reports. Review Source Response from AppFolio June 16, 2017 Dear Regina, thanks for sharing your review! We value your feedback and want to learn more about what we can improve on. A manager will be reaching out to you directly to discuss these items with you! JD Joyce D. Realtor/Residential Property Manager Real Estate Used the software for: 2+ years ### "Appfolio has made my work so much easier!" October 31, 2017 5.0 I've been in the industry for 20 years and this is by far the best software I've used. Pros The ease of use, meaning everything is one place, the capability to store documents digitally, the help desk all make my job so much easier. Review Source LL Lyndon L. Supply planning specialist Industrial Automation Used the software for: 1-2 years ### "Great product a lot of new features every update!" October 16, 2018 5.0 Every one should try using it, This is so great! Pros There product development every updates are so wonderful , I love how they help our company improvement ability to to send multiple emails is a great impact on our daily use of it. Cons I really appreciate this product and I can't think of any negative sides of it, I'm still waiting for more coming updates and new features. Review Source DL DEBRA L. ACCOUNTING TEAM Real Estate Used the software for: 6-12 months ### "AWESOME!!!" December 21, 2020 5.0 Pros The tenant auto payments have significantly reduced time consuming steps and potential errors. The SMART BILL ENTRY is so easy to use. We would not be able to grow if we continued on the path of paper. Cons I really have so many good things to say about AppFolio. I only wish I had more time to study the training videos. Review Source JD JADE D. CFO Real Estate Used the software for: 1-2 years ### "CFO" June 29, 2020 5.0 Pros Very easy to use and very powerful. After we use Appfolio, it is very easy to mange our properties and tenants. Cons If the price every month can be cheaper will be great! Review Source AL Alexis L. General Manager Real Estate Used the software for: 2+ years ### "A. Lyons" September 28, 2018 5.0 Pros Accounting and prospect management made simple. Cons You cant transfer someone to another unit in another property. Rent roll should also show actual rent collected from each tenant. Calendar still needs work. Review Source PR Pamela R. Leasing Manager Real Estate Used the software for: 2+ years ### "AppFolio Property Manager Review " November 2, 2018 5.0 amazing; and their customer service is top notch Pros ease of use; functionality; customer service; ability to create reports Cons I would like to be able to send applications directly from the software for tenant verifications Review Source CS Chantelle S. Commercial Real Estate Used the software for: ### "The best decision I ever made!" October 2, 2014 4.5 Pros The list would be too long. I am constantly amazed. They do it all: online maintenance requests, streamlined accounting features, walkthrough checklists, online rent payments that automatically post to the account, a shared space to keep everyone updated on each tenant, letters to tenants in a saved database, etc. Just today, I learned that AppFolio actually sends reminder emails to the tenants about rent. Ledgers are easy to understand. Rent automatically posts. We have a smaller company, but we are rapidly growing, and I can see us growing with Appfolio. They really care about updating their software and making your life easier! Cons You have to wait one to two days for a response from the tech support department. However, that has been my experience with all of these products. It would be nice if they automatically posted late fees for our renters who pay online. Sometimes, people are able to pay one day late without incurring a late fee. I would also appreciate an automatic management fee charge based on a percentage of gross rents. Review Source KM Katie M. Assistant manager Real Estate Used the software for: 2+ years ### "A must for all property managers" October 16, 2018 5.0 Pros This is the easiest way to get organized. We literally couldn't live a day at office without Applolio. Cons I don't like the new layout. The older version was much better. Maybe I'm just a creature of habit? Review Source DH David H. Broker, Property Manager Real Estate Used the software for: 2+ years ### "Why i like Appfolio" October 26, 2018 5.0 Streamlined accounting Pros Ease of use. After 25+ years in property management, even I can figure it out and save time, a precious commodity in this business. Cons It's updated by millennials, for computer savvy folks. Review Source SS Sara S. Administrative Assistant Commercial Real Estate Used the software for: 6-12 months ### "Newbee" August 30, 2018 4.0 Honestly, I do not have anything bad to say about Appfolio. That may be considered a bit of a bias though, because this is the only Property Management Software I have used. I look forward to learning more. Pros I appreciate the promptness and positive attitudes of the people that help us with our support requests. Navigating through Appfolio is pretty straight forward, and the help access tool is loaded with tons of benificial information and tutorials. Cons I have not developed any cons with this program yet. Not sure if I will, but if I do I will let ya know. Review Source CG Cynthia G. Property Manager Real Estate Used the software for: Less than 6 months ### "The experience has been good so far. Transition for property managers has been easy. Transition for accounting has not been as easy." June 14, 2017 4.0 Customer rep has been very supportive with our transition. Answers all of our questions. Pros Mobility, easy search function. Able to add pictures. Cons Our accounting department is struggling with the switch over. I don't' like that if we ever had to leave for any reason, notes, photos, ledgers will not be available after. We have an obligation to keep information. And still have to double save most documents, so that if we ever have to leave AppFolio we still have our data. Feel a little like a hostage. Review Source Response from AppFolio June 20, 2017 Dear Cynthia, thanks for your review! We are happy that your transition to AppFolio has been smooth and our teams have been able to support you fully! We understand the concern of protecting your data, we do offer a core data backup option should you ever request to terminate your use of AppFolio - but we are hopeful that you will see the value in partnering with AppFolio and stick with us for many years! EK Erick K. Property Management Assistant Real Estate Used the software for: 2+ years ### "Friendliest software EVER" October 29, 2018 5.0 Pros It's so easy to use AppFolio. If you can't find something, just search for it. The links are self explanatory and the menus are great. Best software I've ever used. Cons N/A Review Source Response from AppFolio November 15, 2018 Thanks, Eric! We appreciate your feedback! BJS Bonnie J S. Bookkeeper Real Estate Used the software for: 2+ years ### "Comfortable - Easy - Friendly - Helpful People...bjs" June 19, 2018 5.0 Pros User friendly & the Support people are so Great they help you with anything & everything. I must to all Appfolio employees your guys are the most Friendly Helpful people I have worked with in forever...bjs Cons Owners can't have more than 1 bank account associated with there name. Our Tenant are not getting the forgot password email ever...bjs Review Source JB Joyce B. Property Manager Real Estate Used the software for: 1-2 years ### "Quick organization" November 2, 2018 5.0 AppFolio makes it so simple for tenants to pay rent and for us to get maintenance requests. It advertises our properties, and let's us run background checks about 10 seconds when some one submits a application on line. Pros The best thing about the software is how much this program can do. It covers everything. It makes everything run smooth. Cons The only thing hard was the fear of doing things differently. Review Source CT Curt T. Owner Commercial Real Estate Used the software for: 2+ years ### "APOD report is needed" June 18, 2016 5.0 Pros This is one of the most well thought out pieces of software ever developed for the property management industry. It allows us excellent flexibility in accessing our data from anywhere as we grow into new markets. It works for for every property type from our single units to our 100+ complexes. Cons There is only one major disadvantage of Appfolio The software does not produce a standard Annual Property Operating Data report This report is critical for tracking property performance for owners, investors and banks. It is a huge hole in Appfolios reporting capabilities Review Source JS Jessica S. Office Manager Real Estate Used the software for: 6-12 months ### "Good overall" March 30, 2018 4.0 Pros Runs smoothly most of the time. Easy to learn new things. Navigating is smooth. Help inquires are responded to speedily. Cons Doesnt allow specialization. Unable to do many things for vendors owners or tenants that you can do for the others. Review Source Response from AppFolio April 4, 2018 Thanks for the feedback, Jessica! We're happy to hear that you are finding AppFolio easy to learn and navigate. We'd love to help you further tailor your communication with owners, tenants, and vendors and feel confident we can help you do this to your satisfaction. A Customer Success Manager will be reaching out to you to further discuss! EH Eric H. Leasing Consultant Real Estate Used the software for: 2+ years ### "Leasing agent's perspective" February 19, 2019 4.0 Coming from a non-leasing background, it was pretty easy to learn Pros For the most part, it is very easy to learn and use. Cons Email blast feature needs some updating; application screening process needs some tweeks. Review Source MM Michael M. Real Estate Used the software for: ### "Promising Software that doesn't deliver on some key issues." April 16, 2014 2.5 Pros AppFolio's easy internet access makes using the program from anywhere incredibly easy. Providing statements to owners is easy through their direct email publishing, and managing work orders is simplified by use of their tenant portal. Cons There is absolutely no accounting system for the management company. Accounting for the management cash flow all has to be separately with different software instead of coordinated with the property accounting in a single application. The serity deposit refund accounting on owner statements is confusing and provides little useful information to the owner. Promise frequent and user directly improvements to the software but in 16 months of use none of the major issues I have forwarded to the company have been addressed. They are focused on improvements to the system that increase their income but not very quick to address changes requested by the users to make the program more efficient or useful from a manager point of view. Accounting systems definately not written by an accountant. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.