# Page 7 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 7 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 151-175 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VH Vanessa H. Office Manager Real Estate Used the software for: 6-12 months ### "Promas to Appfolio - The Great Journey" October 30, 2019 5.0 As I said, onboarding was difficult. That was mainly due to how our dated was stored on our end and turnover we experienced during the transition. The service is amazing, and I can't imagine not having Appfolio. Pros Switching from Promas to Appfolio would be like switching from mailing a letter to emailing a letter. The service is faster, more reliable, easier to do, takes less time, is more efficient. My list could go on and on. The main features that caught our eye were the ability to accept rent payments online for seamless accounts receivable from tenants, and online maintenance requests. For so long, we would take maintenance requests by phone or email. It was unreliable at best. Having this online feature gives us a smooth workflow from work order submission to mailing a check for work completed. Truly, Appfolio has saved our office countless hours! Oh and the customer service is awesome! I love how quickly we get responses with actual answers to our questions that solve our problems! Cons The onboarding was very tedious. Our Promas software was housed on an internal server at our office. That is the primary reason our transition was not that smooth to start off. Overall, we don't have many complaints. Of course, we all want cheaper software, but you get what you pay for. There are a few tweaks we have requested that Appfolio has implemented, and they continuously have updates and new features. It's really exciting! I do wish our owners could see live feed of their account balances in their portal and run their own reports as they wish. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Customer reviews, and features available. Review Source Response from AppFolio December 30, 2019 Thanks for the review. We know the transition to any new software can be tough and we're happy that you found our service to be helpful during that transition. BC Braden C. Business Analyst - Asset Management Commercial Real Estate Used the software for: 2+ years ### "Value" April 2, 2018 3.0 The software has always worked for us and we have seen constant updates from appfolio to better compare to the competitors software but at this time we are really evaluating a software change due to the lack of functionality explained above. Pros The ease of use is amazing and makes it very easy to train. Very visually appealing. Help\[ center is a great benefit. Love the online payments platform. Cons Not a robust enough accounting platform. I don't think the CAM rec feature is robust enough to handle most retail CAM, Tax, Insurance reconciliations at the end of the year. Most tenants pay different versions of CAM, admin fees, CAM caps, etc... It is very rare that tenants all pay the same NNN at a property. The delinquency report is way too simple for our company processes. The delinquency report really needs a section for notes to easily review. No way to order parts through software like competitors. No way to audit utility billing like competitors. Websites leave something to be desired. Accounting reporting seems way to complicated. (This could be from trying to "dumb" down the platform for ease of use but really handicaps the bigger players on the software.) I don't think we have a dedicated account rep. It seems like every time I need something I speak to a different person. It would be much easier to have a dedicated rep that i could reach out to for everything and then he could delegate internally for you. Review Source Response from AppFolio April 11, 2018 Hi Braden, we appreciate your review. It's great to hear that you are finding training to be easy with the software. We have built out a comprehensive help center with articles, videos, live trainings, and soon we will be adding live chat to better serve you! You'll be happy to hear that we have added new CAM reconciliation enhancements that will hopefully ease some of these points. Check out the What's New section of your database to explore these recent updates. In addition, I have provided your feedback to our Product Team who works on this initiative to help inform how we will build this out in the future! Thank you! TD Thomas D. President Real Estate Used the software for: 2+ years ### "Stay far away. I miss managing over 160 properties with excel." May 19, 2023 1.0 Pros Integration is available for an upcharge. Cons 🤬Signed up for AppFolio in December, 2019 was pushed to sign off on the setup by the end of December before it was ready. After 6 months of trial and error I was able to get the system functional enough to work. Unfortunately this lack of support and customer care has not changed. For example, a owner credit was incorrectly applied to a suppressed charge. This caused an accounting error. This error was found on \[sensitive content hidden\]. After 9 days I asked that the support rep transfer my request to someone else as it still had not been fixed and the support person was providing multiple accounting adjustments based on the canned help file. One of the 4 possible accounting entries should fix the problem. The next person called me disrespectful, rude, and lacking in professionalism. They did provide the same canned help suggestion with 4 options, one of which would possibly fix the problem. The pain of AppFolio has been far worse than any benefit the software provides. Reason for choosing AppFolio Property Manager Lack of knowledge. Review Source CW Christine W. Office Manager/Accountant Real Estate Used the software for: 2+ years ### "Took a bit to get the hang of it, but would NEVER go back!" July 19, 2017 5.0 Pros 1\. It has what I want from a property software,and if they don't have it, they will if you ask! 2. The customer service is spot on, they really love their customers and it shows! 3. Notes for EVERYTHING with PICS! No more tenants claiming they don't know what you're talking about or not knowing what they are trying to tell you is wrong with their units! 4. It makes it easy to keep track of all the data we have, literally everything has a place to be put. 5. I really love how in depth the help pages are and the fact that there are forums for the users to talk to each other about what they deal with and how they have worked around issues. It can take some time to find the right thing sometimes, but you can always find a way to make things work. Appfolio is very adaptable and it feels like there is no one way to use it. It works with each person in their own way! Cons 1\. The accounting took awhile to get used to and can be a little clunky and confusing at times (and I have an accounting degree). 2. Customer service can take up to 24 hours to get back to you, while that is still a good response time, when you have accounting questions, it can seem like forever. 3. Having the option for so much data can make it hard to remember WHERE your data for a particular item got placed. Was it the unit page? Owner page? Tenant notes? Vendor notes? Maintenance notes? Who knows! It would be great to see a system that links together notes a little better with catch words or a notes search option by date etc to make finding the large volumes of data we collect a little easier. But it is STILL a far better system than anything we have used before. Review Source Response from AppFolio July 25, 2017 Dear Christine, thanks for sharing your review! We appreciate your thoughtful feedback and are happy to see that appfolio has been a significant improvement from your last solution. We look forward to always improving our software for your use! Luana K. Co Owner Real Estate Used the software for: 2+ years ### "Appfolio - The UP & COMING in Property Management Cloud Based Services" November 2, 2018 5.0 #1 in response and communication hands down - since day one their response time has been better than any others I have heard of - Bar NONE - Overall we enjoy it. A couple problems with call center person not understanding we are not in California so have different rules, BUT, overall - Love them! Pros Appfolio is relatively new to the industry compared to Yardi and others however, the strides they have made in such a short time are remarkable! I researched 8 software providers when I started my company and went with Appfolio in 2014 because I saw their vision. While it has been a bit clunky at times when rolling new features out, the fact that they have made such huge strides in the 4 years I have been in the industry is amazing. I think I might see it more than others because I come from a background in software engineering so it gives me a better insight to how much actually goes into the process. I am looking forward to more in the next 4 years! Cons The accounting is a bit clunky and can be a problem for other states that have different laws than California. It takes 15 steps when it should take 3. The maintenance really needs inspections for tenants to fill out online. Owner management agreements need to be online. More flexibility to creating documents for all parties. Better tracking methods for move in move out procedures. Review Source Yan S. President Real Estate Used the software for: 6-12 months ### "Great product and really terrible support" July 18, 2019 5.0 It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi. Pros The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi. Cons The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) In Yardi every task takes allot of time. Try setting up or changing CAM or dealing with their RentCafe platform is like a root canal. We needed something that didn't require allot of time and staff keep things running Review Source ML Mary L. Admin. Assistant Real Estate Used the software for: 2+ years ### "Best Software EVER!" August 27, 2019 5.0 From the beginning it was easy to migrate our data, and we never looked back. It is so awesome for our boss to be out in the field, call us to ask a question - then say never mind "It is all right here on AppFolio" on his phone or tablet. Easy to find just what you are looking for and the Support/Help system is the best I have ever experienced in a software. On line CHAT is a lifesaver. Pros User friendly & intuitive. The app and online log in for tenants and owners is a game changer. The vendors and work order flow is excellent. Accounting is similar to quickbooks, everyone get it. Unlimited support (for FREE - who offers that?), an excellent online help "System" There are videos, online articles, training you attend live online and/or watch at any time on specific topics. There is a user community for help too. What other software allows you to "Vote" on things you want your software to do - and the programmers work on the request with the most votes. Amazing!! Thank you AppFolio Cons That I had to suffer through YARDI for so long before I found AppFolio and we switched. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager They had the best all around package, reviews and very competitive pricing Review Source DN David N. CEO Commercial Real Estate Used the software for: 2+ years ### "Fair but far from perfect. " September 16, 2016 3.5 Pros Cloud based. I seriously didn't like the concept of having someone else be in charge of our confidential information but being able to get information over various devises from anywhere is a huge convenience. The cost savings of not having to host the software has been huge. The software is easy to use for the most part but the accounting reports are the software's Achilles heal. Cons There are allot of things but for the most part it can be summed up to reports and accounting. For a software that is advertised to make life easier and streamline the process, it falls short. Reports. Very poor reports and the kicker is that they don't have a Profit and Loss Statement. WHO DOESN'T HAVE A P&L AS A STANDARD REPORT???? I also don't like the fact that you can't customize the reports. If you don't like how something is worded, too bad. You can edit it on a single report for a single owner but you cannot do a global change to all reports such as if you have a "Convenience Fee", it states it as "Mark Up". You're stuck having to manipulate single reports which takes a huge amount of time. Things that should be simple such as refunding a tenants application or other such fee are time consuming and convoluted. You'd imagine it would as simple as hitting the "refund" button which they have but by doing so it throws off your books and not only refunds the tenant but it also gives that money to the owner??? So now you have to clear up the mess by doing multiple journal entries. The same holds true for other issues. Long story short, we're spending more time dealing with accounting issues because the software did some crazy thing. When you create a support request for the item, they'll help you by saying something like "well this is how to work around this". We're trying to streamline the process to make our lives a whole lot easier, not having to double and triple check reports to make sure we're not giving more monies than we should. Review Source Response from AppFolio September 27, 2016 Hi David, thank you for sharing your experience, the customer voice is important to us! We will take an in-depth look at your reporting and accounting concerns - the new Help Center is a great resource to learn more about AppFolio in a step-by-step manner, and our customer success team works hard to ensure your success! LT Lisa T. Community Manager Real Estate Used the software for: 2+ years ### "I Heart Appfolio" April 23, 2019 5.0 AppFolio is by far the best bang for the buck! I can't say enough about how much I love AppFolio! Pros That it can be updated, changed, revised and is ever-changing for OUR use! You listen to us, grow with us and honestly CARE about US! Cons Nothing, seriously! - I am very very happy with it! Review Source NP Nora P. Property Manager Real Estate Used the software for: 2+ years ### "AppFolio does not Value their Customers" May 15, 2023 2.0 Unsatisfactory. Do not recommend AppFolio to anyone. Pros Client profile is very well thought out, laid out and incorporates all the information in one place that is necessary. Rent tracking and simple reports are great. Cons AppFolio fails at customer service. You can't get trough on the phone plus AppFolio recently made changes so that you can't get through to the Chat Line. You have to go through a maize before you receive any help. Review Source AM Ave M. pm Real Estate Used the software for: 2+ years ### "Customer service " July 12, 2022 3.0 Customer service has gone down from the initial person to person interaction to computer based e-mails. Very frustrating. We started with AppFolio when it was just a smaller company and now when it is big it is very inflexible with its customer service. Pros online payments and easy to set up new tenants in the system. Cons It is very sad that the company that started a decade or so ago with great customer service, has become like IRS where you never get a real person in real time, on the phone and within a day or less. Now you wait 24hours for initial e-mail to come in to confirm that they got your case. If you insist upon talking to some one you will be scheduled another 24 hours out so your issue hopefully gets resolved within 48-72 hours after the issue occurred. Very disappointing. There is no support phone number to call, etc. Also Appfolio assumes that all people are computer savvy and CPAs. We are not. We build, we renovate, we deal with tenants and vendor issues and endless "red tape" and having a partner (property management system with great customer service) would take a load off not add to the frustrations with its inflexibility, when we finally sit down at 2AM try to get the accounting done for our owners and vendors. Very disappointing and frustrating. Review Source KT Krystal T. New Account Specialist Real Estate Used the software for: 2+ years ### "Thank you for making our lives easier!" August 8, 2019 5.0 Fantastic! I have been impressed with the way that they have continued to grow the effectiveness of the product over the years. Since we started with AF they have added texting and emailing tenants, showing scheduling, leases, merging applicant information, etc etc etc. I honestly can not even think of all the resources they have added off the top of my head, I know there are more. I love being able to be part of the process by providing suggestions and reviews for new functions and features. Pros Appfolio has really been a fantastic tool for our Property Management firm. It is highly functional for both accounting and property managers. All information and attachments are also available on one's smartphone through the Appfolio App. Anytime I have any questions, I get help from Appfolio's support team in a timely manner. The search bar is an invaluable resource - being able to look up a tenant, owner, or vendor's information by name, email, address, etc is very helpful. The Owner and Tenant statements are easy to review internally, and easy for the recipient to read and understand. I have utilized other accounting software in the past, and no other platform can come even close to comparing to the functionality of Appfolio. Keep up the good work! Cons That I can not set up one owner with separate bank accounts for each of their properties. It is the only think about Appfolio that drives me nuts! Reason for choosing AppFolio Property Manager We utilized Yardi in our commercial division. It does provide more flexibility than Promas, but the functionality is WAY less. It was also extremely inefficient, and the support sucked. Review Source CA CJ A. Accountant Real Estate Used the software for: 2+ years ### "Very Nice Property Management Solution" December 11, 2019 5.0 I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software. Pros Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time. Cons Some of the editing and finer tuning options are lacking. (Example: not being able to rearrange line items on a bill or journal entry. You can only delete or add new to the bottom, no editing between without having to manually redo everything from the edit down.) Reason for choosing AppFolio Property Manager I am not sure. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I am not sure, the switch was made before I began working with the software all together, I have just heard at the office that we used to use Yardi, not sure if it was Voyager or something else, I just chose it to select Yardi. Review Source Response from AppFolio December 30, 2019 Thanks, CJ. We appreciate you leaving us a review. We are constantly listening to your feedback to inform our product and we'll be sure to forward your feedback to our Product Team! It's great to hear that you are using AppFolio in all areas of your business. Angie G. President Management Consulting Used the software for: 2+ years ### "Appfolio for Property Management" October 29, 2019 5.0 I have worked with Appfolio since 2012. I would recommend it for its ease of use. If you are a small company and do not have daily IT support to train your employees this is a great program for you. The tutorials are very easy to use for training. Pros Very user friendly with tutorials handy at the click of your mouse. I really like the fact that the marketing and advertising of vacant units is tied to the software. It makes it really streamlined when posting ads and managing pictures and changes to the market rents. Cons I do not like that you cannot customize the user individually. I came from Yardi and you could pick specific tasks that the employee could access. It is too generic when it comes to the user roles. Example: A leasing agent can post money but not close the deposit? Employees have too much access to information that should be confidential. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Price was competitive. The main feature that impressed me was the able to streamline many features in one program such as processing background and rental apps, advertising, etc. Review Source TW Teresa W. Office Manager Real Estate Used the software for: 2+ years ### "Great Software for Property Management" April 28, 2022 5.0 We have been using AppFolio since the early days of the software and have seen it grow and develop. It became critical to have an online platform for both our employees and tenants during the Covid 19 pandemic. We have been very pleased with AppFolio for many years. Pros AppFolio provides almost all of our property management tasks. The software development team continues to respond to customer requests to enhance the application. It is very easy to use and navigate, and any questions I have are promptly answered by the support staff. Cons I would like to be able to have more than one owner email set up for Owner Portal, we have several owners that are partners who could benefit from this. Review Source DH DARLENE H. office manager Real Estate Used the software for: 6-12 months ### "You won't be sorry you looked into this one :)" June 1, 2021 5.0 AppFolio has eased our In-Office staff requirements and offers more information to our Tenants and Owners than they had previously. It provides excellent bookkeeping function and data entry flows so easily. Pros It is intuitive, it "finds" and owner, property, tenant, vendor, even an email with minimal keystrokes. I can start a function and "tab" it at the top to look at another bit of info and go right back to where I was. No needing to close and open and close and re-open like I had with previous software. It has a refresh tab so changes are immediately appreciated. Of course Cloud based software is critical to efficiency as your tenants will want to do what they can online themselves ! This saves data entry and phone calls. AND the support team is 2nd to none. Cons The Accounts Payable function is driven by whether there are enough funds available in a property to pay each bill. This is not a feature I use and would prefer to be able to select Payables in Vendor order rather than Property order. I would change the Journal Entry process to allow more than one property per JE. Same with "other receipts". Review Source GT George T. Owner Operator Real Estate Used the software for: 2+ years ### "Property Manager Review" June 13, 2017 3.0 In my opinion, the folks at Appfolio are great people and try very hard to get it right but don't pay much attention to the details and everyone knows that the devil is in the details. Even though I can't use all the features of Appfolio, I must still pay for it as if I were using it. Perhaps if there were to survey their data and get an idea of what is used heavily and what is not, they could become more focused and improve what they have already released. Of course, that is just my opinion and you should formulate your own opinion of what works for you and what doesn't. Pros This product is always available if your internet is available. It does a good job for the cost of the software. Cons The limitations the software has made it the software to use until something else comes along. Appfolio could do much more if the developer was focused on what professional property managers need and not what the developers perceive they need. Features are not released fully functional to the point that rather than having one software solution for all tasks I need several software programs to get the job done. An example is the inspection program, it was a rush to the market and not really ready or usable for me. Another program must be used if I am to do a good job with digital inspections. Example 2 would be the limitations of the leasing module, my lease was written by a real estate attorney, but because of the lack of some fields needed in Appfolio, can't really use the option because of the time needed to hand massage the lease function to work. So an alternate solution is required. Review Source Response from AppFolio June 19, 2017 Dear George, thanks for sharing all of your feedback with us, we appreciate hearing from our customers! We do a great deal of research and discuss new features with customers at length before we build new features - the customer feedback is at the heart of our product. We will definitely take your feedback back to our teams and hope to improve your experience in the future! TK Tiana K. Owner Real Estate Used the software for: 2+ years ### "AppFolio" April 7, 2022 5.0 I own two companies, which both use AppFolio. We chose it for our 2nd company due to its functionality, ease of use, price, and my experience with the service department. Although I do not regret the decision to go with AppFolio twice, I truly hope the service department can return to the stellar service level that it used to provide. Pros Easy to use. The portal for our owners and renters is easy to understand. I love that it's always changing, that they listen to their customers and change and add features based upon customer feedback. Cons The service department has taken a nosedive. It use to be fast and thorough. Now, I sometimes have to follow up multiple times to get a response. Reason for choosing AppFolio Property Manager functionality, ease of use, price, and my experience with the service department Review Source KP Krista P. Brokerage Assistant Real Estate Used the software for: 6-12 months ### "Good Product- would like to see some added features" December 29, 2020 4.0 This is my second time working transferring data from one system to Appfolio. 2 different companies. I really liked having a team I wish that team would continue. I've been a promoter of Appfolio for the most part I do think it's user friendly. Which is key. Pros I love the universal search bar. The overall look is good. Customer support is quick. Cons I would like it if when we send bulk mailings/emails that our name isn't shown so that it is more generalized. Owners would like more flexibility with log in options. For instance we had an owner who didn't want to get texted a code and would prefer to be emailed. We were told if they have a number we can't offer that. The majority of our owners complain about the 2 verification methods necessary to log in to their portal. It would be great if there was an easier way to edit the owners as far as their percentages. Some owners make changes or incorrectly gave us their information. We then have to act as if its new ownership and that is difficult and messes up our dates. Bulk mailings to only tenants in certain cities would be nice to have. The activities alert would be good if we put in an activity and other could get that alert. A notes section under each form of contact would be great. Sometimes we have a family member who isn't the owner but helps and it would be great under both emails and phone numbers if we would be able to put in a note. It would be awesome if we can make small edits. Like adding a note box where we think it should go. (I know that is far fetched but I can put it on a "Wishlist". ) Reason for choosing AppFolio Property Manager My boss spoke with other Property Managers, and knew that I had done this transfer before. Review Source LT Lijun T. President Real Estate Used the software for: 2+ years ### "My Thought" May 18, 2023 4.0 Good, will continue to use it. Pros Easily to use, online for tenant/owner, rent tracking, Cons Too expensive, cannot create customized reports Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing AppFolio Property Manager Online feature Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Easily create report, keep track of tenant's rent payment Review Source EK Eileen K. Project Manager Real Estate Used the software for: 1-2 years ### "Overall Does the Job" March 16, 2023 4.0 Pros We were able to streamline some processes with the features offered by AppFolio. Cons You should be able to adjust the security deposit balance on a past tenant when the move process was not used. You should be able to delete journal entries that have not been reconciled. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) The owners wanted a product that handles property management coupled with accounting, etc. Review Source Response from AppFolio March 30, 2023 Hi Eileen, thank you for your review and feedback! You can make adjustments without the move out flow for a security deposit but but would encourage you to reach out to support via chat to gather some more info on what exactly you are trying to accomplish. As far as journal entries, those cannot be completely deleted but can be reversed which is the equivalent of deleting! I hope that helps answer any questions. JW Jennifer W. Director of Property Management Management Consulting Used the software for: 2+ years ### "Appfolio " June 10, 2022 4.0 I would say from wanting to dump the software at integration to thinking it is the best and easiest to use now, 10+ years later Pros The software changes and updates frequently with the clients needs. This has been very helpful to me- 10 years ago the integration was awful and I had to go in and do it all by hand to correct errors. It has vastly improved and the willingness for change is great. Cons Integration but I really have nothing that is a blunt dislike at this point. Even the service techs are great. Reason for choosing AppFolio Property Manager Seemed like a good reputable company with easy to use softwear for a good price. Review Source CF Cassandra F. Accounting Manager Real Estate Used the software for: 1-2 years ### "A cheap way to loose your mind! " January 21, 2022 3.0 Overall the system is good, until you have a problem then you loose your mind trying to solve your own dang problem because you can not rely on the people you sent hundreds of unread emails too. Pros Overall the program is cheaper and it can hold its own in most areas, except in the support area (in which it takes a dramatic leap off a cliff). Cons SUPPORT, SUPPORT, SUPPORT. The program isnt great in the accounting area, however it would be tolerable if you could actually talk to someone about questions, and not wait for a solution to MAJOR problems like the ability to reconcile your accounts. Now take my review with a grain of salt, I am currently in a battle with AppFolio support team and have not been able to fix my accounts for 3 months, and have not gotten any emailed responses in 8 days. Dont even consider making those frustrated phone calls, because you cant... they only have "online chat" (which no one is online for) and emails that go unread for 8 days. And unreconciled accounts for 3 months!!! (insert picture of girl pulling out her hair) Reason for choosing AppFolio Property Manager I would move in a heart beat! But my company is simply not large enough. However I can guarantee that as soon as we can afford too, we are moving to Resman or Rent Manager Review Source ED Elizabeth D. President/CEO Real Estate Used the software for: 6-12 months ### "AppFolio Property Manager Review" May 30, 2022 3.0 Less than favorable. In the past nine months, I have had multiple situations where my business was being impacted due to no support. In some cases, tickets were unanswered for three weeks! AppFolio needs to resolve its issues with customer support and have a phone number for customers to call if the issue impacts their business. Pros It is easier to use than Yardi and I like that my monthly expense adjusts as my units go up and down versus a flat rate. Cons We paid extra for onboarding and were rushed through the entire process. We were given less than 30 hours to review a portfolio of data and were told that if we didn't approve it, we would have to start the process again. A lot of critical errors were uploaded, costing us time and money. Regret my decision to transition to AppFolio daily. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We wanted an integrated system for owners to pay their dues online and not have to post them manually as well as an online portal for maintenance requests and owners to be able to view their account information. Review Source DF Douglas F. Owner Real Estate Used the software for: 2+ years ### "Gold Standard in Property Management Accounting" September 16, 2022 5.0 Bottom line is it just works. Appfolio has done an outstanding job providing every feature you need to manage rental property. Pros Very little down time with this online software. It's very easy to use and to train employees to use. There may be a feature they don't have, but I can't think of it. Cons The customer support has declined dramatically over the last couple of years as they moved to chat based from phone support. What you used to be able to accomplish in minutes now can take an hour. Also the initial sales contact was so bad that if I had not previously worked with Appfolio for years, I would have moved to another product. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing AppFolio Property Manager I had previously used Appfolio and it was far superior to my experience with several other software packages. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.