# Page 8 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1890 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1890) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 8 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 176-200 of 1890 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "HOA Property Management" March 22, 2022 2.0 Overall there are some things I like and some things I really do not like. I sort of wish we would have gone with a software that is made for HOA management. If you only manage rentals this may be a good choice. If you manage associations you will find it frustrating that everything feels like it is geared towards rental properties. Sometimes that is ok, but there are many distinctions between tenants and homeowners that ought to be distinguished more. Customer service has been disappointing. It is usually shallow and dismissive. Pros All information in one place Ability to take online payments Cons Does not work great for HOA management. It seems like they sort of rebrand and rename the rental management features to pass them off as HOA management features. They give you a lot of attention and promises while you are looking into their product. Once in, it is difficult to good customer service. Emailing certain owner groups is frustrating. Some features like letter templates are sort of cumbersome Internal mailing feature is very unreliable. Reason for choosing AppFolio Property Manager Overall it seemed like the best choice at the time. However, some promised features turned out to be different than expected or non existent. Review Source SJ Sandi J. Designated Broker Real Estate Used the software for: 2+ years ### "AppFolio Rocks" October 26, 2021 5.0 Excellent. So far above any other software we have used. Pros It is intuitive. As I am not a computer person I struggle in this new world of finding and storing everything online. I like a piece of paper. I tell myself everyday...get over it. Easier said than done. But AppFolio has built my confidence in the online platform. Communication between tenants and owners can be hard to manage, not with AppFolio. Just one of hundreds of wonderful and timesaving tools that AppFolio offers its clients. I am a 44 year veteran of the business. Cons Logging in over and over....and i can't seem to stay logged in so setting passwords is a challenge. Reason for choosing AppFolio Property Manager The tools it provided were above any other we looked at, at that time. Review Source JO Julia O. Designated Broker Real Estate Used the software for: 1-2 years ### "My thoughts" August 16, 2021 4.0 Our experience is great unless we have a customer support issue. Pros The easy of use is great! Communicating with the tenant and keeping a log automatically is also very important. Cons Customer Support is difficult to get an answer and a quick one is out of the question Review Source IR Isy R. Office Manager Real Estate Used the software for: 2+ years ### "The best Property Manager Software so far" January 11, 2024 5.0 Extremely satisfied with the ease of every task. Pros Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management. Cons That there is no a phone number I can dial for assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To be able to perform all activities within one software. Review Source Amanda S. PC Support Specialist Real Estate Used the software for: 6-12 months ### "There are better options" August 7, 2018 3.0 For my small business, it is not helpful. I image this would be great for a much larger business. For the price, there are MANY other options our there. Pros They are always updating to add new things. AppFolio is great for large companies. There are great marketing features that have been added to the app that are very helpful to navigate though tenet and property information. Cons They are always updating to add new features, while this is sometimes a good thing...there are times the updates cause the app to crash, or the features make you go through many steps to complete transactions and it becomes cumbersome. This app is not ideal for small companies. The cost for the app is way to high. Review Source Response from AppFolio August 9, 2018 Hi Amanda, thank you for leaving a review. We are sorry to hear about your negative experience. While we are constantly improving AppFolio and adding new and exciting features, we strive to provide a seamless experience for our customers with little disruption and we are proud to boast that we have an uptime status over the last 30 days of 100.000% up. You can always check our status at appfolio.com/status where we are almost always at 99% or 100% uptime. If you are experiencing an issue with crashing, it may be a browser issue on you computer or software issue on your phone. We'd love to help to get the most value out of AppFolio in order to fully utilize your investment. If you'd like to learn about additional, free features that you may not be using, please email us at solutions@appfolio.com and a Customer Engagement Manager will reach out to you walk through some areas of opportunity. hC heather C. assistant Real Estate Used the software for: 2+ years ### "not that great" June 4, 2024 3.0 not so great, definately recommend entrata Pros not so many pros as there are cons....... Cons not many beneficial parts to it to help run a business Review Source Valerie R. CEO Real Estate Used the software for: 1-2 years ### "HOA management conversion from Quickbooks to appFolio" February 12, 2019 5.0 Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question. Pros It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders! Cons There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly. Review Source Response from AppFolio March 13, 2019 Hi Valerie, thank you for your honest review. We appreciate your partnership and look forward to continuing to work with you and your team! LR Louis R. President Real Estate Used the software for: 2+ years ### "Property Mgr" July 26, 2021 4.0 Excellent would highly recommend. Pros Pretty straight forward to use and excellent support Cons Document writing portion could be better. Reason for choosing AppFolio Property Manager Recommendation from a friend in the business and other reviews Review Source AH Anna H. Property Manager Real Estate Used the software for: 2+ years ### "Property Manager" May 27, 2022 5.0 The customer service and staff are top notch!! Their processes to resolve things quickly had improved greatly. A true property management software with the clients in mind!! Pros Having it at my finger tips on my phone is the greatest feature.. allowing clients to access for rent payments, work orders, copies of documents and reports makes my life simple and time effective Cons The accounting features are not the highlight and sometimes difficult to adjust for special circumstances on accounts. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Stessa](https://www.capterra.com/p/181042/Stessa/)[RentWorks](https://www.capterra.com/p/93323/RentWorks/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Customer service access and is a complete package Review Source TW TJ W. President Real Estate Used the software for: 2+ years ### "Great Product but support has changed" June 29, 2020 5.0 Most items have been great. The software meets most of our needs. The UI is great. The leasing call center was a disappointment on the time it took for our callers to get someone. So we had to move away from that service. Tech support was great for many years. I'm not sure if things have changed or staff is short but it takes longer and longer or no response at all when I put in a support request. When I started in 2010 it was almost instant service and or someone called and walk us through the problem we were having. Now its basically email-only tech support which is the same information that I can get from the help and training section and or no call or no email. I'm not sure what has happened over the last few years. Pros ease of use, good ui, handles most of our issues in property management. Cons Suppressed fees and or items paid directly to the property management company first go to the property and creates extra work to correct each month. For instance application fees. The fees are paid to the property then repaid to the management company. Then if you have a reason to refund that fee it creates a diagnostic issue to refund back. Its just extra work that is not needed. If the fees were able to be paid directly to the management company and bypass the property all together it wouldn't make much difference. Reason for choosing AppFolio Property Manager UI looks like Windows 94 Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Service started to suffer Review Source GM Gina M. Partner Real Estate Used the software for: 2+ years ### "Started off strong and falling off the wagon" December 3, 2019 3.0 Pros It handles a lot of the issues a PM needs Cons In the beginning we loved appfolio. We used it at our old company and immediately signed up for this one. Previously, my only real complaint was how complicated it is to mess up accounting. Now, it seems a lot of things are off. There are requests PMs have made for years other software companies have that are critical and still not implemented. The prices keep going way up and service is going way down. We absolutely hate the contact center for maintenance and are trying to replace it with a VA or another service. Websites not have MLS idx integration is a huge problem. No matter how many notes we have on our account they never seem to be followed. We get random callbacks for our help requests usually at the worst possible time when we are driving or can't do it because we have to put in a request for help and the reps mostly won't schedule us on calendar even though we have asked. Now, it also seems Appfolio is trying to force us to use certain partners and we already own a lot of equipment with certain companies we can't easily stop using or don't want to. We have had new clients furious with us homes did not get listed or shown due to appfolio changes without warning. It really has gone from a 9 to about a 6 overall in the last year and a half. We are considering other softwares even though it would be a huge pain to change. Review Source AS Alla S. Director Financial Services Used the software for: 6-12 months ### "AppFolio Property Menager life changing " April 26, 2024 5.0 Overall, my experience with AppFolio Property Manager has been largely positive. The software has proven to be a valuable asset in streamlining my property management processes and improving overall efficiency Pros User-Friendly Interface,Comprehensive Property Management Tools: AppFolio offers a wide range of tools and functionalities that cover every aspect of property management Cons while AppFolio Property Manager offers many benefits and features, it's essential for potential users to consider these drawbacks and evaluate whether they align with their specific needs and preferences Reason for choosing AppFolio Property Manager Comprehensive Features and user-Friendly Interface. Review Source AJ Autumn J. Book Keeper Real Estate Used the software for: 2+ years ### "A Life Saver" November 6, 2023 5.0 Pros So many features to help with property management. Very easy to use. Cons I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding. Switched from [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Appfolio has much better reports, accounting, tracking and is overall much much better. Review Source EC Elizabeth C. Leasing Manager Real Estate Used the software for: 2+ years ### "Must Have" August 10, 2022 5.0 This makes my job a lot easier. AppFolio is always innovating and coming out with new improvements. I enjoy using it for it's ease of use for us as property managers as well as for the tenants. Pros I don't know how we ever functioned without our tenants having the ability to make payments online or place maintenance requests online, truly a game changer. Texting the tenants is also more useful than I would have expected. I also have found the resident forms very helpful, however, I wish we had the option for more tenant signatures because we have properties with up to to 28 tenants. Cons I would like the tenants to be able to see notes for closed work orders. Tenants have to call in to ask questions about closed work orders. I would like more customizable bulk actions like: Changing pricing/descriptions for multiple addresses or at least multiple units at the same time. Right now, we have about 1500 units. When we change pricing it is very time consuming and requires a team dedicated to changing those. Deleting tenant portals for tenants of a unit all at the same time. To individually delete each tenant portal when a unit moves out and then opt them out of the tenant portal so they don't get future emails is very time consuming. Review Source TH Taylor H. Business Development Manager Real Estate Used the software for: 2+ years ### "Can't Imagine using any other software" February 22, 2022 5.0 Appfolio is amazing and super easy to use. I also love the look of it! Pros I love the ease and the changes to make the processes easier. I love the reports and how you can customize them. I love how notes are able to be put on everything and are downloadable. Cons I wish it had a set-up for guest cards but for potential clients. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) It was very difficult to use and very old look. Review Source JM Joseph M. Staff Accountant Real Estate Used the software for: 2+ years ### "Great Software, Better Tech Support" July 22, 2020 5.0 Fantastic software. Pros User interface and tech support. The user interface is intuitive, more often than not at least, and the tech support is incredibly responsive and helpful. Cons It is build on a Cash basis accounting system (extremely helpful for property management but numbingly difficult for COA/HOA management, which is by definition an Accrual game) Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) We were using TOPS for association management, and frankly I don't even know where to begin with TOPS. So, okay, there were a few things we could do with TOPS that would be helpful in Appfolio, like being able to hard key "Retained Earnings" (specifically because there is literally no such thing as retained earnings in non-profit organizations) However, TOPS customer service was abysmal, their software was unreliable in even basic function (recurring items wouldn't always recur), and they would sometimes drop uploaded information. Furthermore, I am supremely confident that, with Appfolio, the tech team is so thoroughly dedicated to improving the product that the few issues I have with it in Association Management will soon be resolved. Review Source VR Verified Reviewer Managing Director Real Estate Used the software for: 2+ years ### "Appfolio, a must have for your rental proftolio" February 13, 2019 5.0 Years ago, we needed a property management software s our portfolio was expanding. After careful scouting, we picked Appfolio. It was a leap of faith, we knew that it meant changing the way we were doing things, entrusting a machine for operations and going back would have been difficult. But from day one we realized we got way more than we thought. Full integration of everything, information was shared and always available, tremendous ease of use. Over time Appfolio allowed us to cut down man on hours applied to repetitive tasks, now performed automatically, and it allowed us to focus on additional sources of income and cost savings. Years later, i can safely say Appfolio was one of the best investments ever made by our company. Pros Appfolio is a complete property management solution, it integrates all functions you can possibly dream of and it's extremely easy to use, to the point you need virtually no training. It evolves constantly and expands its capabilities. Cons Hard to find defects. Some functions, like the transfer of last month of rent, could be made a bit more intuitive, but again, it's difficult to find areas of the software that require real improvement. Review Source RB Roberto B. Managing Director Real Estate Used the software for: 2+ years ### "Simple comprehensive product" May 12, 2022 5.0 We are very happy with the software and the support. The documentation to use the software is very clear and organized. Pros The product is easy to use and very flexible Cons The reports encompass 1-2 years at a time. It would be better if one could compare multiple years at once by month, quarters, or years. Reason for choosing AppFolio Property Manager I looked at these products for their enhanced reporting. We have just subscribed to AppFolio Plus which has similar features and integrates with AppFolio Property Management so we don't have to integrate with or convert to another software to get the reports we want. Review Source NF Nori F. President Real Estate Used the software for: 2+ years ### "Appfolio is a great basic software program for small to medium sized Property Management companies." February 10, 2017 4.0 We have been a client of Appfolio since their onset and helped them with Beta testing when they rolled out their product over 8 years ago. It was a great alternative to Yardi Enterprise which we were using at the time. There are many features which help make our processes functional and smooth and it is a nice looking program. Pros The integration of the program with our website helps cut down on many steps and the marketing and accounting features are well laid out and easy to use. Cons The maintenance section is very basic and does not have nearly enough flexibility for our growing maintenance division. We did not really outgrow this segment of the program until 2 or 3 years ago. Now we have signed up with another software company to manage the maintenance side of our business. This is also not a great program for companies who have a combination of services, it's mainly geared toward fee managed residential property managers. Besides residential property management, we handle construction and remodeling, commercial property management, real estate sales, and self-storage management. Most of these other services are handled through software programs besides Appfolio. Review Source Response from AppFolio February 16, 2017 Dear Nori, thank you for your review and for providing us with detailed feedback! We appreciate your partnership with us since the beginning, we hope to continually support and keep loyal customers like you happy! We are currently working on many updates for the maintenance features, one of our Product Specialists will be reaching out to you directly to discuss how these new updates will support you, as well as gather more information on what other features you are in need of for a seamless maintenance experience. We look forward to continuing our partnership with you for many years to come! PM Pamela M. Owner/Qualfying Broker Real Estate Used the software for: 2+ years ### "Switched from LiveRez to Appfolio" October 4, 2019 5.0 Pros The accounting is thorough and generally easy to use. Originally, 5 years ago, some of the ways they did things was different but over the years, things have been much easier & user friendly. I used another accounting property management software & it was a nightmare integrating with QuickBooks. Half the time it wouldn't migrate right. This has made my accounting & booking much simpler, easier & faster. The end of the month accounting to owners takes me less than half the time it used to. Very happy overall Cons The fact you can edit the website ourselves. I've used other property management software (LiveRez) and you can update pictures, website page wording and descriptions directly. AppFolio requires you to submit to their team and it take a few days to get done. In this day & age, that should be something we can do ourselves as we need to. Plus updating pages allows for search engines to rank us better. Reason for choosing AppFolio Property Manager Better accounting was the main reason & the fact it broadcast properties on many other websites was a plus Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) The accounting part of LiveRez was a nightmare! Review Source Response from AppFolio December 30, 2019 Thanks, Pamela. It's great to hear you are finding the accounting side of AppFolio easy to use! ED Eileen D. Administrative Asst. to Property Mgr Real Estate Used the software for: 2+ years ### "Many useful components for Property Management" March 30, 2022 4.0 Pros I really appreciate the workflows that walk you through the main processes we use every day. Cons The accounting is mostly in the background based on the workflows. While this is good for most things, when there are issues, it requires time on the phone with AppFolio help to figure out what is going on in the background. Review Source VS Voner S. CEO Real Estate Used the software for: 6-12 months ### "My AppFolio Experience" April 26, 2021 5.0 We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :) Pros It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio! Cons Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running. Reason for choosing AppFolio Property Manager The presentation and just the first impression of it was very appealing and we felt from the beginning that it would be our best pick and so far we have found that to be true! Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Because that software was a horrific experience. We only had it 12 months, and that was 12 months too long. Review Source HF Herb F. President Real Estate Used the software for: 6-12 months ### "AppFolio is terrific and continues to get better" August 30, 2019 5.0 Overall, providing the initial data from our old system for the setup was easy, of course you need to provide accurate data. Everything went well and whether i provided PDF's or Excel files, the only real errors were made on data we provided. It was easy enough to correct. We are thrilled with AppFolio since making the switch in November 2018. Pros Easy to use web based software, includes apps for management and homeowner/tenant. AppFolio continues to make improvements and they appear, never an update on our end needed, love that since it is web based. Set up a vendor once to use across all condominium associations the vendor provides services for, good work order system and improvements made based on user feedback. Cons I would like the ability to modify the user level access myself, but that isn't a real problem, just a nicety. There needs to be the ability to create folders or directories to upload the condominium documents so they can be categorized, otherwise an owner needs to look through a significant amount of files. I understand that is in the works though. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing AppFolio Property Manager The AppFolio presentation blew away Tops on both presentation and capabilities. Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) We needed to be on the latest technology and provide the best experience for out homeowners. AppFolio included the apps where some competitors didn't have them. Review Source BJ Brandon J. PMO Food Production Used the software for: 1-2 years ### "Tenant friendly " September 16, 2022 3.0 Overall my experience with the app is more positive then negative. The ease of use and current features are great. Pros I use this app because im a tenant. I love the ability to access information about my Lease agreement,Billing,Documents,Scheduling maintenance and getting information i might need help assessing. Cons Better customer service, Getting back to tenants in a timely manner, allowing more options when completing a maintenance request. Having the ability for a complaint page Review Source jS john S. Owner Real Estate Used the software for: 2+ years ### "Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service" June 19, 2023 3.0 It's clear it's a public company and it shows. Customer service has been lousy, and getting answers to more complicated items can take weeks. Pros Relatively easy to use interface, tenant portals are easy to navigate Cons Websites cost $139/month, constant up selling of items, adding in $2.49 e-check charge during everyone's contract with a 60 day notice. We asked if we could get out of our contract and we were told no, to kick rocks. Really don't care about their customers, but only about their investors. If you don't want your tenants to pay the $2.49 you can eat the cost and pay $1 per unit extra. If you use their "basic" product you already pay $1.40 per unit, a 71% increase Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.