--- title: "Page 9 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 9 - Is AppFolio Property Manager the right Property Management solution for you? Explore 1892 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/?page=9" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- AppFolio Property Manager 4.5 (1892) [View alternatives](https://www.capterra.com/p/92228/AppFolio-Property-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 9 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 201-225 of 1892 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chelsey H. Accounting Department Real Estate Used the software for: 2+ years ### "Easy to use, no major flaws" June 29, 2020 5.0 The experience has been amazing. Customer service is quick, and we were able to decrease the amount of physical checks in our business office by 50% in the first two years. Pros I love the ease of use of this software. It gives me so many options for reporting, investigating any issues, and my tenants love that they can pay online and request maintenance online as well. I love the look of it, it is modern without being gaudy. Cons I only wish that changing ownership for 1099 reporting was easier (IE partners that get monthly distributions but want the 1099 reported to the partnership name) Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing AppFolio Property Manager We tested several products most of which I forget the names of now, eventually landing on Appfolio because it gave us the widest range of options while only having a few things missing from what we wanted. Review Source SK Stacey K. Director Of Operations Real Estate Used the software for: 6-12 months ### "Newer user, Pleasant surprises, and managing challenges." March 29, 2021 4.0 Our implementation team was great. We tested one building in the system (paid for it, not free) so that we had a real idea of what using it would be like. That gave part of our team a positive advantage. It is very easy to use although the language takes some getting use to and often at times -- people are up in arms about changes. If you can handle that, this software will be a great success. Pros It can be very user friendly if you invest the time to take advantage of what the system offers. It offers A LOT. When one thing doesn't work the way you want it to, it doesn't mean the system is bad. It is actually REALLY GOOD. It helps us encompass a lot of different platforms into one which was the main reason we chose it. We were pleasantly surprised how much we like using the software. Cons In our market, there are several items or tasks we need to perform or things we need to track that are often overlooked by property management software. Appfolio does know how to handle one task that is critical but it is not fully functional. When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading. As we were going live, we found out that it has limitations which resulted in us not being able to fully utilize in the way we thought we would. Once you discover things like this, it is quite difficult to get a total solution that is easy or quick available for use. This creates a real challenge and means we have to work around it but we want to be hopeful that we can help them continue to make advancements to fully handle the NYC market. In the meantime, we are stuck with challenges. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The user experience and ease of navigation. Review Source VK Viraj K. Manager - PM Real Estate Used the software for: 1-2 years ### "Maintain all your Properties Under one good platform." June 9, 2023 5.0 I'm very comfortable with this and has all the tools that I need. Though I don't use accounting/payments tools it's still one good platform Pros Pros: 1) User-Friendly 2) Tenant Portal is GREAT.3) Assign tickets to Engineers easily and track the tickets closure timeline Cons I find Pricing expensive for small-time managers/owners.Wish there were online tutorial videos.Changing or customizing the layout and functions can improve Review Source RM Rob M. VP of Operations Real Estate Used the software for: 1-2 years ### "If you're managing a few units this is probably fine for keeping the lights on. " June 7, 2022 2.0 Poor. We used it as we took over a site using it and were told by someone it was optimal for single-family home rental. That statement sounded off to me from the start (what does that even mean?) and then it quickly became clear, it's simply cheap and simple - that was why it was chosen. I wish I'd spent more time a year ago and insisted on going a different direction but at least we know now for the future. Pros It's cheap compared to most other players in the space. It's relatively easy to use out of the box as there aren't a ton of things to do. Cons It doesn't integrate with anything. You can't customize reports. Scheduled reports can't be sent as .xls files, the ones you'll need for Power BI. The CRM is non-existent, I hesitate to call it that. No support and they almost make it difficult to leave the platform by offering no guidance and zero exporting of data functions. Reason for choosing AppFolio Property Manager It was cheap and already in place. Review Source CP Clayton P. Big cheese Real Estate Used the software for: 2+ years ### "Very glad we got Appfolio" September 27, 2019 5.0 We really enjoyed being on Appfolio for the past five years. We have appreciated the upgrades and in and added functions that they have done over that time. And I feel like the support that we were given is really very very Pros Appfolio has saved us a tremendous amount of time in our monthly tasks. It puts our financials at our fingertips. And it allows us to share the financials with the people we need to very easily. The system for scheduling and paying vendors is very easy and wonderful to have integrated into the recordkeeping for the units. The various functions used with renting new properties renting properties to new tenants is great to work with. The system for communicating with tenants once they are in his real great. From maintenance request to being able to contact the entire buildings tenant is really easy and leaves a good record. I’m the one who writes our leases and amendments. I really like the way the system works for that. Overall we are very happy working with the system Cons I think the accounting functions are a bit more cumbersome than they need to be for us. They do provide for a very nice audit trail on each of the elements, but there are some aspects of it that even our accountant gets lost in. It has a built-in inspection Report function which we have been on able to use effectively. Review Source ML Margo L. Office Coordinator Commercial Real Estate Used the software for: 1-2 years ### "Appfolio: The Cutting Edge Experience" June 27, 2018 5.0 I have been using the Appfolio software for 18 months now and I am still learning ways to customize reports so that I only see pertinent information. I discover ways of inputting information and narrowing my searches for information, such as finding information about appliances, which SKU we purchase for the apartments so I can give this information to the vendor which saves me and their employee valuable time and frees us up to serve more customers. I <3 Appfolio! Pros Appfolio is a property manager's 'one-stop shop'. I am the office coordinator, partnering with the property owners and maintenance manager. If our employees can't find the information they need about a tenant, application, report or work order, then we need to train better because Appfolio provides the templates to input any information needed to screen applicants, communicate with tenants, manage work orders, locate a property by link to Google maps. Every page has a feedback/suggestion link at the bottom of the page. We receive regular notifications of updates by the Appfolio team. I don't work with accounting, but if a vendor calls about payments or account information I know how to access it and even narrow my searches. Cons It would be most helpful if work orders could be categorized since we have maintenance employees who specialize in plumbing and HVAC. It would also be helpful if a work order that has been marked 'Urgent' pulled to the top of the list or color-coded red so that it was instantly recognized as urgent by our maintenance personnel. There just aren't a lot of cons from the aspect I work from. Review Source Response from AppFolio July 6, 2018 Dear Margo, thank you for taking the time to leave this review! We love partnering with you and it's great to hear that AppFolio is your one-stop shop for property management! JG Jon G. Realtor - Property Manager Real Estate Used the software for: 2+ years ### "Powerful - Easy to Use and Learn" December 10, 2019 4.0 AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace. Pros The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer. Cons If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager We got a better feeling with Appfolio and their sales team. Switched from [Property Boulevard](https://www.capterra.com/p/20091/PropertyBoulevard/) AppFolio had the capabilities that we needed that the previous software could not provide and are constantly improving the software. Appfolio has come a long way from 2 years ago! Review Source Response from AppFolio December 30, 2019 Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business! CC Colleen C. Regional Manager Real Estate Used the software for: 2+ years ### "Paperless Program" January 13, 2022 5.0 Once the set up was completed it has been very easy to use and saves so much times in our everyday business flow. Pros It allows for paperless management and ease of interacting with residents and co-workers and Appfolio is always adding new features to make this that much easier in everyday business use. Cons Setting up both the resident info and accounting. Reason for choosing AppFolio Property Manager Appfolio had more options to run our business set up in the program. Review Source RN Rita N. Property Manager Real Estate Used the software for: 2+ years ### "Worth every penny!" June 23, 2022 5.0 When you hear Appfolio say, "rent week at the beach", it is real! We are able to work from anywhere and still be as productive as we were in the office. Pros Ease of use for employees, tenants and owners. Cons Commercial property features were lacking when we first signed up. As always, Appfolio is always growing and adding the features we need. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We were looking for a more modern, user friendly service. Review Source JN Julia N. COO Real Estate Used the software for: 2+ years ### "I don't know what I'd do without this software!" October 15, 2024 5.0 Pros I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am! Cons Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand. Review Source KA Krickett A. CEO Real Estate Used the software for: 2+ years ### "Best decision we've made" February 12, 2019 5.0 AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well. Pros There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Review Source Tony G. Accounts Manager Real Estate Used the software for: 2+ years ### "Maserati of Property Management Software" November 5, 2018 5.0 It's been exceptional, from the initial change over to the software to the amazing advances they have made, both a guilty pleasure for not sharing and a constant new friend. Highly recommend to anyone that is in the property management business. Pros AppFolio is a cloud based Property Manager software solution. With significant monthly updates and enhancements, easy customer service ticket creation, a vast online library of how to's and solutions, it is hands down one of the best packages I have ever used. Innovative, sleek and fast, everything you need is right at your fingertips. Cons The marketing. Had it been better, I would have found them sooner! Review Source JK Jessica K. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Decent Software" December 11, 2019 4.0 I have found out by using the software the past 2+ years that some of the systems are not set up in the best flow although it seems AppFolio does try to work the bugs out. They are also good about listening to the users recommendations on things that can be done to improve the system. They are always updating features and inform users about those updates. I have found after several times of dealing with customer service that once you know how to go about the correct process it's as simple as knowing what to do first and where to go. They still have some work to do in some areas of the software but do seem to be willing to make changes in order to better their product. Pros The dashboard shows all of the options that one can access. I like that I can pull guest cards and applications from the leasing section to view or print. It's nice to be able to send tenants text messages through the system for quicker response time. The help section is great as you can try to research things that are giving you trouble. If you can't find the answer there customer service is very responsive and helpful. Cons The move out of one tenant and the move in of a tenant into units is a bit confusing. You have to know the steps of when to manually enter information vs having the system fill things in. The security deposit letter also has to be tweaked to show information that is relevant to your company. Review Source AA Adam A. Associate Real Estate Used the software for: 6-12 months ### "Bad Functionality for Leasing" January 20, 2022 4.0 Pros Easy for tenant/work order management. It's all rather easy to click through. The iphone app is a bit buggy but at least there is one. Cons The leasing syndication with other sites is TERRIBLE. If you want to link with Apartments.com, you have to have higher than a standard plan. And I've had many issues with trying to connect to Zillow via Rentlinx. At the beginning when I'd contact support they were rather responsive but could not figure out what was going on with such small issues. Later down the line they must've restructured their support team and it's been terrible. You wait 5+ days for a simple reply and you better hope they answer your question on the first try or you'll be waiting another 5+ days for another reply. The Zillow syndication is not intuitive. I have missing info all over the place and they constantly refer you to contacting customer service. Even better, now Appfolio has switched to a chat model, which is good in theory, but it takes 2+ hours to get someone to enter the chat. Meaning I have to stay by my computer and keep the tab open. I would've rather sent the question and be off on my day. All other parts of Appfolio are functional, but their leasing features make you want to pull your hair out. Review Source CP Crystal P. Property Manager Management Consulting Used the software for: 2+ years ### "AppFolio Is The Best!" March 8, 2019 5.0 When we started out with 7 properties and changing over to AppFolio, we thought OMG!! it is going to be hard learning a new program. Well, it was the easiest transformation there was. The old program we use is harder and really only does the accounting, you had to use an older computer that can print to a printer with out USB, that is what scared us into changing, when the computer went out and you just cant find older computers that would work or printers. THE BEST THING THAT COULD HAPPEN TO US. AppFolio has been a GREAT EXPERIENCE! Pros AppFolio was real easy to transfer all the properties over to. They are constantly changing and keeping up with what we need. They have great support to help with anything we ask. I like the ease of using the software the most. I can pull it up on my phone while out a the property and look up accounts, add maintenance requests, and violations. Cons I still have one complaint.....We are a property management company and manage homeowners not tenants. Some reports still have tenant on them like... tenant unpaid charges report... that gets sent to homeowners. I have asked for this to change and hope they will get it changed as they have other requests in the past. My most current request is to have more than one committee. When they added a committee, it was great, but now I have 2 and can't add another. Review Source JR Jessica R. Operations Manager Real Estate Used the software for: 1-2 years ### "Sketchy at first, but FELL IN LOVE!" November 19, 2019 5.0 We have really grown to love Appfolio. It just simplifies life in the office and makes our job easier and allows us to be more efficient for our tenants. Pros This software can literally do everything. It is a one stop shop. I got rid of 7 different (paid) programs and now have JUST Appfolio- which does the work of all of them. Cons There is nothing I dislike about the software except that they are still growing thus the functionality is still growing. I strongly disliked the "car salesman" pitch of the sales team. They promised a lot of things that the software couldn't deliver at first; however, we learned to get around it and in some cases, the functionality was built out (during our first year with them)and that feature is now available. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager I did a side by side comparison and in the end, Yardi just couldn't keep up with the Appfolio functionality for the price. Review Source Response from AppFolio December 30, 2019 Thanks for the feedback, Jessica. We're glad to hear that you've grown to love AppFolio! KD Kashee D. Manager Real Estate Used the software for: 2+ years ### "Great and still learning!" March 28, 2024 5.0 With anything new, it takes time to learn it. There are many great options inside of Appfolio that makes it the software to use. Appfolio is always trying to improve and do more to make work easier. Pros Love having one platform for all things property management! Owners, tenants and vendors all using the same software! Cons I don't particularly care for the chat option of customer service. It is not as personal. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) We were growing in properties and needed more help. Review Source BM Brayden M. Owner/Property Manager Real Estate Used the software for: 2+ years ### "AppFolio is Powerful, Take the time to study it" November 10, 2020 5.0 Pros This software is amazing. It has so many features from initial contact with prospective renters all the way through the rental process. It allows you to initiate online payments to vendors and owners. It is capable of creating HTML packets for posting to websites manually. It also posts automatically to about 30 other websites. It is awesome. Cons It has taken a lot of work to learn and I’m still learning a lot and I’ve been using it for 7 years. You have to treat it like learning a new language and dive in to understand each facet of the software. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Yardi Corom](https://www.capterra.com/p/248342/Yardi-Corom/) Reason for choosing AppFolio Property Manager AppFolio is consistently improving. It is organized and professional and the customer support is incredible. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks couldn’t provide the services that AppFolio can. AppFolio brought our small property management company to a whole new level. Review Source AP Al P. Broker/owner Real Estate Used the software for: 2+ years ### "Great Program, poor support" February 26, 2019 5.0 If it weren’t for the poor customer support program in place, this company,and the program they provide, would be, far and away, the best in the industry. Pros This is a great software program. We have ~200 unit property management company and this program works great for us. It is easy to use and there are many features that saves our company countless hours of work. Cons The customer support is very lacking. The ONLY way to get a problem solved is to put in a work order. You then have to wait for them to get back to you with a person who should be able to take care of the problem. They don’t call you, though. They only email you with the remedy (hopefully). I have gone back and forth with them over two or three days trying to get one simple problem taken care of. This just drives all of us in the office crazy. Review Source Response from AppFolio March 12, 2019 Hi Al, we appreciate your feedback. The nature of many support request does require research so we ask that you submit a request for follow-up. We've also created our Help Center full of articles, community forums and other how-to training resources that will help you to master all of the capabilities within AppFolio Property Manager and we've launched our live chat feature so you can get in contact with our team immediately. We hope that as you continue to learn and grow with AppFolio that you will have a more positive experience moving forward! DT Deana T. VP Real Estate Used the software for: 2+ years ### "Reports & Move-outs" November 15, 2019 4.0 I love it!! I just have a few request to make it perfect :) Pros The ease of applications and lease signing! I also like some parts of the reports. Cons The Unit Avail. doesn't show the name of the existing resident or the future one, so I have to transfer it to excel and add that for every property every 2 weeks. I'm always concerned about notices being put in correct. I can't print a report to show signed lease renewals by month. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/) Reason for choosing AppFolio Property Manager Our Sales rep Jessi was Awesome!! Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) We sold a few properties and made some company changes with new properties we added. We also added HOAs. Price and customer service were some of the biggest factors for the switch. Review Source Response from AppFolio December 5, 2019 Hi Deana, thanks for taking the time to leave us a review. We appreciate the feedback and we are constantly striving to delight our customers through software improvements. Please continue to share your feedback with us! EB Erika B. Manager Real Estate Used the software for: 2+ years ### "Best Product for Online Property Management" December 11, 2019 5.0 What I am solving by using AppFolio is the need to have online abilities. We needed to be online and AppFolio solved this for us. They provided us a website too and it goes to a lot of different websites that I never posted on before. It helped us get my building full when the market was struggling. Pros I love using AppFolio because starting the process of completing paperwork for new tenants is streamlined. When I have roommates or a couple moving into the apartment, the system will group their applicaitions together. Once the tenants are approved, the system takes us through a move in flow where the lease is sent out and the tenant pays the security deposit and rent online. It is easy for me and the new tenant. I also like that every tenant I have now pays online where I never have to process a check or money order, so collecting rent each month is easy. It is a great system to use. Cons What I like least is that AppFolio is not good at getting a move in inspection signed off by the tenant online. So unfortunately, I still need to keep a paper inspection. The inspection they have works great where you can upload pictures, but it does me no good because it won't hold up in court since there is no ability to have me and the tenant sign off on the condition of the unit. Review Source NB Natalie B. Director of Operations Real Estate Used the software for: 2+ years ### "Most User Friendly Property Management Software!" May 21, 2019 5.0 We work with a lot of mom & pop property owners and they are always blown away by the monthly owner statements we send. It is so easy on our end to compile their packet but to them, its sophisticated, and organized. It builds trust with our owners which makes our jobs easier! Pros How easy it is to learn how to use Appfolio. While the basics are pretty much self explanatory, there are tutorials, videos and a full support team to guide you through the more complex functions of Appfolio. I also love how we can keep everything all in one place, i.e. our resident information, vendor contacts, maintenance requests, property inspections, invoicing, etc. I used to have 4-5 different softwares between all of the above and it's much more efficient having everything in one user friendly place. Cons Honestly, there's nothing to dislike. The functions not yet available in Appfolio are most likely already in progress to be developed because of the "Suggestion Box" where other users can vote on ideas. What I'm looking forward to most is Appfolio being able to pro-rate rent amounts when a lease renewal starts and ends mid-month as well as more detailed activity reminders on the maintenance side. Review Source Response from AppFolio May 23, 2019 Hi Natalie, thanks so much for taking the time to leave us a review--we appreciate the feedback! LS LORDINA S. OFFICE MANAGER Real Estate Used the software for: 2+ years ### "my thoughts " March 8, 2021 5.0 One thing that has helped is we can work from home and not worry about missing anything at the office. They have worked so hard to make the program make our lives so much easier. They have made it so the tenant can pay rent anywhere and that is a big time saver. They have a great customer conference. This is truly the only program you should have Pros I love that they are keeping up on the time. It helps to have it at our fingertips no matter what. I love that they have online training. I like how we can email, text our tenants. Bills can be emailed right to the software and you dont have to upload them. Appfolio has so many great features. Cons One thing that needs help is customer service. Sometimes you dont get an email back for a week/ or a call or no one gets back to you after they have help with the answers. I would love to see them work on printing bills. It takes 2 to 3 hr to pay bills because the checks dont come out how you click them off so you have to match up checks and bills. Reason for choosing AppFolio Property Manager When we talk with the team Appfolio had more to offer in what we were looking for. They made us feel as we were part of the team and we never used the program. Review Source DF Daniel F. CEO Real Estate Used the software for: 2+ years ### "Total Solution" July 5, 2021 5.0 We are very pleased with the software as it supports every aspect of our day-to-day operation. Pros Appfolio continues to add features which increase efficiency and allow our organization to provide better service at a lower cost. Cons We occasionally experience accounting issues which we do not always know the solution for. Most of these are not an issue with the software, but getting answers to these questions can sometimes take a day or so. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager I cannot recall exactly what caused us to choose Appfolio, but I believe it was the first option that I thoroughly explored and found that it provided a solid solution. I did not seriously explore other options afterwards. Review Source MariAnne T. President Real Estate Used the software for: 2+ years ### "Hands down the best software" January 22, 2021 5.0 Appfolio streamlines so many functions and allows me to compete with the "big guys". Could not be happier to have them! Pros The automatic vacancy posting feature is a huge time saver. Cons Minor improvements needed, such as the default search for Payables is to the status of ALL instead of Unpaid and is only for 7 days. If you could set your own defaults that would be great. Reason for choosing AppFolio Property Manager I am very familiar with using the major softwares, but they are uninterested in the small business sector, they dont offer the same product for small businesses. Fortunately, Appfolio was actually a better choice because what Appfolio considers part of the package, the other companies charge ala carte at high rates. There were other software companies I looked at but was not impressed with their setup or pricing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.