# Page 9 | AppFolio Property Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is AppFolio Property Manager the right Lease Management solution for you? Explore 1888 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews --- AppFolio Property Manager 4.5 (1888) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of AppFolio Property Manager ## Showing most helpful reviews Showing 201-225 of 1888 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Voner S. CEO Real Estate Used the software for: 6-12 months ### "My AppFolio Experience" April 26, 2021 5.0 We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :) Pros It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio! Cons Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running. Reason for choosing AppFolio Property Manager The presentation and just the first impression of it was very appealing and we felt from the beginning that it would be our best pick and so far we have found that to be true! Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Because that software was a horrific experience. We only had it 12 months, and that was 12 months too long. Review Source HF Herb F. President Real Estate Used the software for: 6-12 months ### "AppFolio is terrific and continues to get better" August 30, 2019 5.0 Overall, providing the initial data from our old system for the setup was easy, of course you need to provide accurate data. Everything went well and whether i provided PDF's or Excel files, the only real errors were made on data we provided. It was easy enough to correct. We are thrilled with AppFolio since making the switch in November 2018. Pros Easy to use web based software, includes apps for management and homeowner/tenant. AppFolio continues to make improvements and they appear, never an update on our end needed, love that since it is web based. Set up a vendor once to use across all condominium associations the vendor provides services for, good work order system and improvements made based on user feedback. Cons I would like the ability to modify the user level access myself, but that isn't a real problem, just a nicety. There needs to be the ability to create folders or directories to upload the condominium documents so they can be categorized, otherwise an owner needs to look through a significant amount of files. I understand that is in the works though. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing AppFolio Property Manager The AppFolio presentation blew away Tops on both presentation and capabilities. Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) We needed to be on the latest technology and provide the best experience for out homeowners. AppFolio included the apps where some competitors didn't have them. Review Source BJ Brandon J. PMO Food Production Used the software for: 1-2 years ### "Tenant friendly " September 16, 2022 3.0 Overall my experience with the app is more positive then negative. The ease of use and current features are great. Pros I use this app because im a tenant. I love the ability to access information about my Lease agreement,Billing,Documents,Scheduling maintenance and getting information i might need help assessing. Cons Better customer service, Getting back to tenants in a timely manner, allowing more options when completing a maintenance request. Having the ability for a complaint page Review Source jS john S. Owner Real Estate Used the software for: 2+ years ### "Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service" June 19, 2023 3.0 It's clear it's a public company and it shows. Customer service has been lousy, and getting answers to more complicated items can take weeks. Pros Relatively easy to use interface, tenant portals are easy to navigate Cons Websites cost $139/month, constant up selling of items, adding in $2.49 e-check charge during everyone's contract with a 60 day notice. We asked if we could get out of our contract and we were told no, to kick rocks. Really don't care about their customers, but only about their investors. If you don't want your tenants to pay the $2.49 you can eat the cost and pay $1 per unit extra. If you use their "basic" product you already pay $1.40 per unit, a 71% increase Review Source Lou C. Property Manager & Broker Associate Real Estate Used the software for: 2+ years ### "Appfolio on its way to being the best" September 25, 2018 5.0 Overall, the system is amazingly easy to use and had improved our productivity immensely. The ability to work out in the field, while traveling, or off hours saves a lot of headaches, plus 24 hour access to all files as needed. It probably is the single most important tool in our company. Pros The system is very easy to use for the managers, the accounting department, the owners, and the tenants. Most aspects are easily integrated such as the applications and leases, with improvements coming all the time. The ability to communicate with entire units or entire properties at one shot has been VERY beneficial. Cons Some customization is missing, such as the ability to add data fields, or dynamic fonts in emails and other communications. The inspections feature is cumbersome and the one part that is not user friendly, particularly while out in the field. Being able to set required information for tenant to enter when placing work orders is also a feature that is lacking. (ie: verifying the best contact number) Review Source MS Morgan S. Area Manager Real Estate Used the software for: 2+ years ### "AppFolio is good, but still some features that I WOULD LOVE" February 18, 2020 4.0 Since we have upgraded to AF plus and a dedicated rep I think that we have been able to use AppFolio more for what we want vs, what the greater good does. Pros I love how easy it is to use. I like customizing our own reports and how easy it is. It's exciting when "what's new" comes out and figuring out how we can us it! Cons What I find as a pro is also a con. It is customizable, but the reporting we have to do more "workarounds" to get our desired info and often these workarounds are not 100% accurate. Such as commission tracking, rental reporting for team members, renewals and screening process is basic. I think that appfolio is close but I think they could up the game with more functional guest cards and follow-ups where we take control and customize. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Yes and no. There is time with reporting and financials (having variance reports would be an amazing feature!) that I say Yardi would be easier, but I also think that AF is great for other aspects Review Source LF Lyman F. Realtor / Property Manager Real Estate Used the software for: 2+ years ### "Appfolio & Me" September 10, 2019 5.0 I love it! I found the Appfolio program did save me time with all parts of property management duties I have. Pros Once I learned the program, Appfolio made the job easier. The owner statements were easy for my owners to understand. Love the ability to upload copy of invoices to owner statements, so they could see my deductions if there were any on the given month. This saved me time from answering calls from owners that had questions about the owner statement. The online features made it easy for Owners & Tenants to see everything related to their property. Cons Being a very small company it was a little more expensive than other programs out there. The learning curve was a bit tuff, but Help was always there to assist me if needed. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager In speaking with other Property Managers, most recommended Appfolio. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) My broker made the change to another software program, since the business started growing and the old program could not keep up. Review Source Angie L. Bookkeeper Real Estate Used the software for: 2+ years ### "The Best Customer Service!!" February 8, 2019 5.0 Overall I really like Appfolio. The bill pay feature has saved us a lot of time. We no longer have to print checks, get them signed and create envelopes to get them mailed out. Huge timesaver. Also, their customer service is outstanding. They have a great team and have been fantastic to work with. I would highly recommend their software. Pros Appfolio has been very helpful and is so easy to navigate. If I ever have any questions or problems their customer service team is always very easy to contact and quick to respond. I also like that they are constantly updating and making Appfolio even better and they actually ask for your opinions and take them into consideration when making those updates. Cons I would have to say that the thing I like least is probably the dashboard activity notifications. I would prefer to be able to sort and only see the activities that have been assigned to me instead of seeing everyones. Review Source Response from AppFolio March 13, 2019 Thank you for your review, Angie. We'd love to help you customize the dashboard to fit your needs. Our team will be in contact to assist you! VR Verified Reviewer Finance Manager Real Estate Used the software for: 1-2 years ### "A great all inclusive Property Management Program" December 16, 2021 4.0 We use it daily for all our business functions to manage multiple buildings and houses residential and commercial. Pros Features what we need for accounting, for tracking vacancies, contacting tenants, tracking maintenance, just includes a lot of the functions that we need. Cons While the online help resources are great, I feel like the actual customer service is a little lacking. Review Source Shelly H. CFO Real Estate Used the software for: 2+ years ### "Appfolio from a CFO perspective" April 25, 2019 4.0 Appfolio provides many benefits for property managers to take the prospective tenant through the process of leasing and renewals efficiently and without having to double enter data, offering portal access to the tenants. It does a great job of keeping debits and credits in the right entities, as long as the data is entered correctly. Pros The accounting actually works, and works very well, which is more than I can say for other similar property management software that we have used, and it is fully integrated with property management and multiple entities and owners. Cons Limitations in the accounting software related to efficiency of data entry such as autopayments in accounts payable, multiple receipt entry, screens filters, and customization of reporting and dashboards, and a lack of efficient way to prepare annual MN CRP forms. Review Source Response from AppFolio May 20, 2019 Thanks, Shelly. We appreciate the feedback and are happy to hear that AppFolio accounting is working well for you. If you have specific suggestions for new screen filters or reporting needs, please submit these to our Product Suggestion Board! VR Verified Reviewer Sr. Communications Manager Real Estate Used the software for: 2+ years ### "Get the best bang for your buck with AppFolio" January 14, 2019 5.0 Pros We have utilized this software for about 2 years. AppFolio has a great support team and tutorials. They take feedback seriously and use the feedback to continuously improve their system. In addition, it is affordable. We started out trying to scrape by with a mediocre software. We would have saved so much time, energy, and money if we would have started out with this software from the beginning. The transition over to AppFolio was really smooth. Cons The only negative is the inability for the insurance add-on to be applied to both tenants when a report it run. You have to manually enter the tenant liability insurance for apartments with more than one resident. Otherwise when you run a report, it looks like they do not have insurance. Review Source Response from AppFolio February 7, 2019 Thank you for the feedback! You can sort the tenant directory report by unit and add the renters insurance column to see which units are covered by insurance. We're happy to have partnered with you over the last two years and look forward to many more! BB Brooks B. CEO Real Estate Used the software for: 2+ years ### "Best software on the market" October 9, 2020 5.0 Overall, we are extremely happy customers and plan to be Appfolio customers for life. Pros Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider. Cons Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager Appfolio is a superior product and company who actively invests and innovates. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Propertyware was an inferior product with a lot of problems and was not going to let us scale our business and be as successful as we have been. Review Source VR Verified Reviewer Executive Administrative Assistant Real Estate Used the software for: 2+ years ### "Appfolio review - Great product" September 25, 2018 5.0 My overall experience has been great! Every single person I have dealt with at Apfolio has been kind, encouraging & helpful. No program is perfect, but I think Appfolio does a great job of trying to come up with one!! Pros I most like the ease of actually looking up transactions from other transactions!! I also enjoy the ability to put in programming suggestions for improvements, or vote on those submitted by others. Cons Customer support can take a while to get back to me, and until they do, I am stuck in some area waiting. We have tried to run 2 businesses & our operating account through our Appfolio account, and I think it is not working out great. I wish we could set up separate business on Appfolio with a different login, like you can on Quickbooks. Until we can do that, you may want to discourage prospective users from doing what we have done. We will be moving our 2nd company & business operating accounts to a different accounting program. Review Source JH Julie H. Supervisor/Prop Manager Real Estate Used the software for: 6-12 months ### "Appfolio Review" December 29, 2022 5.0 Pros The best thing about Appfolio is the constant improvements they make. Cons Some features that we need are not currently available and this increases the amount of time we spend in gathering what is needed to complete the task/report. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager Yardi did not seem to be as user friendly and Entrada was well out of our price range. Review Source Response from AppFolio January 17, 2023 Hi Julie! Thank you for your review - we greatly value all feedback. Please take a moment and share your thoughts regarding the features you are interested in on our Product Suggestion Board - this is the best way for our Product team to be aware of your needs and will communicate with you on what they are working on! DN Derek N. Owner Real Estate Used the software for: 2+ years ### "Modern Software for a Modern World" March 9, 2021 5.0 I love AppFolio. It really does make our jobs 10x easier. Property management is not glamourous and it is not easy, AF helps us make it just a little bit easier and glamourous. AF is a great platform that we enjoy using on a daily basis. Pros AppFolio fits in great with our culture and our business. It evolves as we do and caters to our needs. The "What's New" features are something that is looked forward to whenever they roll out. The ease of use is great and makes it very easy to onboard new employees and cross-train existing staff. Cons The #1 feature that would benefit our company would be a more streamlined and customizable API so that we could connect with other tools that we use. I think some of the APM Plus features should be included with the non-Plus version, or give us mid-sized businesses some a la carte options. THE WORKFLOWS! I love these workflows but they are too complicated for the lamen. I am fairly tech-savvy and it's too much for us. We've partnered with another outside company to create many workflows and automation using Monday.com and we would LOVE these to be inside AF. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager The modern feel to it and the ease of use. Review Source CH Chelsey H. Accounting Department Real Estate Used the software for: 2+ years ### "Easy to use, no major flaws" June 29, 2020 5.0 The experience has been amazing. Customer service is quick, and we were able to decrease the amount of physical checks in our business office by 50% in the first two years. Pros I love the ease of use of this software. It gives me so many options for reporting, investigating any issues, and my tenants love that they can pay online and request maintenance online as well. I love the look of it, it is modern without being gaudy. Cons I only wish that changing ownership for 1099 reporting was easier (IE partners that get monthly distributions but want the 1099 reported to the partnership name) Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing AppFolio Property Manager We tested several products most of which I forget the names of now, eventually landing on Appfolio because it gave us the widest range of options while only having a few things missing from what we wanted. Review Source SK Stacey K. Director Of Operations Real Estate Used the software for: 6-12 months ### "Newer user, Pleasant surprises, and managing challenges." March 29, 2021 4.0 Our implementation team was great. We tested one building in the system (paid for it, not free) so that we had a real idea of what using it would be like. That gave part of our team a positive advantage. It is very easy to use although the language takes some getting use to and often at times -- people are up in arms about changes. If you can handle that, this software will be a great success. Pros It can be very user friendly if you invest the time to take advantage of what the system offers. It offers A LOT. When one thing doesn't work the way you want it to, it doesn't mean the system is bad. It is actually REALLY GOOD. It helps us encompass a lot of different platforms into one which was the main reason we chose it. We were pleasantly surprised how much we like using the software. Cons In our market, there are several items or tasks we need to perform or things we need to track that are often overlooked by property management software. Appfolio does know how to handle one task that is critical but it is not fully functional. When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading. As we were going live, we found out that it has limitations which resulted in us not being able to fully utilize in the way we thought we would. Once you discover things like this, it is quite difficult to get a total solution that is easy or quick available for use. This creates a real challenge and means we have to work around it but we want to be hopeful that we can help them continue to make advancements to fully handle the NYC market. In the meantime, we are stuck with challenges. Alternatives considered [MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AppFolio Property Manager The user experience and ease of navigation. Review Source VK Viraj K. Manager - PM Real Estate Used the software for: 1-2 years ### "Maintain all your Properties Under one good platform." June 9, 2023 5.0 I'm very comfortable with this and has all the tools that I need. Though I don't use accounting/payments tools it's still one good platform Pros Pros: 1) User-Friendly 2) Tenant Portal is GREAT.3) Assign tickets to Engineers easily and track the tickets closure timeline Cons I find Pricing expensive for small-time managers/owners.Wish there were online tutorial videos.Changing or customizing the layout and functions can improve Review Source RM Rob M. VP of Operations Real Estate Used the software for: 1-2 years ### "If you're managing a few units this is probably fine for keeping the lights on. " June 7, 2022 2.0 Poor. We used it as we took over a site using it and were told by someone it was optimal for single-family home rental. That statement sounded off to me from the start (what does that even mean?) and then it quickly became clear, it's simply cheap and simple - that was why it was chosen. I wish I'd spent more time a year ago and insisted on going a different direction but at least we know now for the future. Pros It's cheap compared to most other players in the space. It's relatively easy to use out of the box as there aren't a ton of things to do. Cons It doesn't integrate with anything. You can't customize reports. Scheduled reports can't be sent as .xls files, the ones you'll need for Power BI. The CRM is non-existent, I hesitate to call it that. No support and they almost make it difficult to leave the platform by offering no guidance and zero exporting of data functions. Reason for choosing AppFolio Property Manager It was cheap and already in place. Review Source CP Clayton P. Big cheese Real Estate Used the software for: 2+ years ### "Very glad we got Appfolio" September 27, 2019 5.0 We really enjoyed being on Appfolio for the past five years. We have appreciated the upgrades and in and added functions that they have done over that time. And I feel like the support that we were given is really very very Pros Appfolio has saved us a tremendous amount of time in our monthly tasks. It puts our financials at our fingertips. And it allows us to share the financials with the people we need to very easily. The system for scheduling and paying vendors is very easy and wonderful to have integrated into the recordkeeping for the units. The various functions used with renting new properties renting properties to new tenants is great to work with. The system for communicating with tenants once they are in his real great. From maintenance request to being able to contact the entire buildings tenant is really easy and leaves a good record. I’m the one who writes our leases and amendments. I really like the way the system works for that. Overall we are very happy working with the system Cons I think the accounting functions are a bit more cumbersome than they need to be for us. They do provide for a very nice audit trail on each of the elements, but there are some aspects of it that even our accountant gets lost in. It has a built-in inspection Report function which we have been on able to use effectively. Review Source ML Margo L. Office Coordinator Commercial Real Estate Used the software for: 1-2 years ### "Appfolio: The Cutting Edge Experience" June 27, 2018 5.0 I have been using the Appfolio software for 18 months now and I am still learning ways to customize reports so that I only see pertinent information. I discover ways of inputting information and narrowing my searches for information, such as finding information about appliances, which SKU we purchase for the apartments so I can give this information to the vendor which saves me and their employee valuable time and frees us up to serve more customers. I <3 Appfolio! Pros Appfolio is a property manager's 'one-stop shop'. I am the office coordinator, partnering with the property owners and maintenance manager. If our employees can't find the information they need about a tenant, application, report or work order, then we need to train better because Appfolio provides the templates to input any information needed to screen applicants, communicate with tenants, manage work orders, locate a property by link to Google maps. Every page has a feedback/suggestion link at the bottom of the page. We receive regular notifications of updates by the Appfolio team. I don't work with accounting, but if a vendor calls about payments or account information I know how to access it and even narrow my searches. Cons It would be most helpful if work orders could be categorized since we have maintenance employees who specialize in plumbing and HVAC. It would also be helpful if a work order that has been marked 'Urgent' pulled to the top of the list or color-coded red so that it was instantly recognized as urgent by our maintenance personnel. There just aren't a lot of cons from the aspect I work from. Review Source Response from AppFolio July 6, 2018 Dear Margo, thank you for taking the time to leave this review! We love partnering with you and it's great to hear that AppFolio is your one-stop shop for property management! JG Jon G. Realtor - Property Manager Real Estate Used the software for: 2+ years ### "Powerful - Easy to Use and Learn" December 10, 2019 4.0 AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace. Pros The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer. Cons If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing AppFolio Property Manager We got a better feeling with Appfolio and their sales team. Switched from [Property Boulevard](https://www.capterra.com/p/20091/PropertyBoulevard/) AppFolio had the capabilities that we needed that the previous software could not provide and are constantly improving the software. Appfolio has come a long way from 2 years ago! Review Source Response from AppFolio December 30, 2019 Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business! CC Colleen C. Regional Manager Real Estate Used the software for: 2+ years ### "Paperless Program" January 13, 2022 5.0 Once the set up was completed it has been very easy to use and saves so much times in our everyday business flow. Pros It allows for paperless management and ease of interacting with residents and co-workers and Appfolio is always adding new features to make this that much easier in everyday business use. Cons Setting up both the resident info and accounting. Reason for choosing AppFolio Property Manager Appfolio had more options to run our business set up in the program. Review Source RN Rita N. Property Manager Real Estate Used the software for: 2+ years ### "Worth every penny!" June 23, 2022 5.0 When you hear Appfolio say, "rent week at the beach", it is real! We are able to work from anywhere and still be as productive as we were in the office. Pros Ease of use for employees, tenants and owners. Cons Commercial property features were lacking when we first signed up. As always, Appfolio is always growing and adding the features we need. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We were looking for a more modern, user friendly service. Review Source KA Krickett A. CEO Real Estate Used the software for: 2+ years ### "Best decision we've made" February 12, 2019 5.0 AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well. Pros There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.