Who Uses This Software?

Plastic/Cosmetic Surgery Practices. Medical Spas. Cosmetic Dermatology.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • PatientNow
  • www.patientnow.com
  • Founded 2004
  • United States

About PatientNOW

patientNOW is a certified EMR that includes both practice management and patient engagement systems in the same software solution. This all-in-one solution enables the aesthetic medical practice in managing the patient experience while automating follow up and workflow, freeing up staff from manual tasking and enhancing revenue because no one falls through the cracks.


PatientNOW Features

  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation

PatientNOW Reviews Recently Reviewed!

Patient Now functionality review

Sep 15, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Comments: Be responsive. Get a cloud option promptly.

Pros: I like the reports I can run with the system for tracking and financial purposes. It is fairly straight forward to work in, as well.

Cons: It does not have a cloud option and is based on our server which takes up a lot of space. Also, the patient portal for patients is always giving us trouble. The plug-in for outlook isn't available with the new update and so we cannot update because that option is vital in our daily demands.

Awful

Feb 24, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: The product is an awful EMR. While it is aesthetically very appealing over many options, it is just a disguise for how featureless it is. Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable. I wouldn't recommend anyone chooses this unless they are fine with it not interacting with any outside systems or devices.

Pros: Aesthetically appealing, mostly simple to understand. User-friendly UI.

Cons: Virtually no API. Featureless. Low-to-No outside collaboration/integration.

Must have for a new practice

Jun 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Cons: The treatment pathways could be simplified, but work.

Recommendations to other buyers: No EMR is perfect; however, no emr has the ease of customizing and pleasant responsiveness of the staff that cares. Support, support, support investigate the ease of achieving support for any EMR you choose. This is the difference maker!

Happy Practice Manager . . . . . Again.

Jun 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Cons: After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

Recommendations to other buyers: Do your homework, but chances are, if you are a small to medium size practice you won't need most of the bells and whistles of some of the more expensive programs. I like the personalized service we get from everyone we speak to. It feels familiar and I never feel like my question is taking up anyone's valuable time. I would implement it again if given the chance.

Patient Now is a wonderful!

Jun 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

Cons: Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Recommendations to other buyers: Just do your research. There are other companies out there that give you similar product however way more costly.

So happy we made the switch!

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Cons: I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Recommendations to other buyers: We switched from another more prominent and costly EMR provider. We were just fed up with being nicked and dimed by the big guys. Do your research. We went through several demos with the patientNOW sales team and various members of our staff to be sure that EVERYONE was totally comfortable with the switch. It was a bit of a rough process to make the switch from our existing EMR to patientNOW but one that after 3 years we are still glad we made.

Worst Decision for Any Practice

Jun 20, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Absolutely nothing.

Cons: We were completely mislead to believe this software could email all our newsletters- it can only email 30 patients AT A TIME.
We were told it would be an easy transfer- IT HAS TAKEN THREE MONTHS and is still occurring
We were made to believe it was capable or storage, scheduling, data reports, marketing information, and security. None of that has been the case. We call at least seven times per work week with issues and have to leave voicemails to be contacted by techs..

Overall: We have been mislead from the very beginning with this product. It is based entirely off taking elements from existing software and trying to mimic them. It corrupted our data from Nextech that we had been using for 4 years, compromised our server, mismanaged our patient information, did not transfer data correctly, the list goes on...

Recommendations to other buyers: DO NOT waste your time, money or sanity on this product. We should have kept Nextech and spent more money and time learning about what it could provide us before making the jump. Now, PatientNOW has corrupted our data so much that Nextech could not take us back even if they wanted to. We are so unhappy and frustrated. Wish someone would have provided this feedback to us before we started this terrible process.

Patient Now Review

Mar 11, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use, reliable support. Constant upgrades to the program. Fits my practice well. Allows me to communicate with other physicians in a seamless manner. Could not be happier

Cons: I have not complaints

Overall: Would and have recommended tghis product to many happy plastic surgery practices

Patient Now is easy to use

Mar 11, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It is very user friendly. Less learning curve than with other EMRs. Meets new Medicare reimbursement guidelines, which is a $44,000 plus. Staff was very helpful in designing customized templates for my practice.

Cons: Sometimes updates can be a little buggy.

Overall: Highly reccommened

Very Customizable Product

Mar 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been using Patient Now since 2005. We have found the product highly versatile. There is nothing on the market that comes close to the features it has for the price.

Cons: Overall the product has been great.

Overall: I would recommend this product over GE's Centricty or Nextech. It has many of the same features at less than half the price.

EMR Software

Mar 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great software

Cons: Too much to use

Overall: Great product!