--- title: "PatientNow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PatientNow Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/92269/PatientNOW/" page_type: "product" language: "en" --- # PatientNow Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PatientNow ## What is PatientNow? Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. ## What is PatientNow used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 299 user reviews Reviews sentiment Positive 72% Neutral 13% Negative 14% Pros & cons Intuitive and simple navigation Supportive onboarding and training resources Frequent technical glitches and errors Difficult and restrictive payment features Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Spa / 2026 - Electronic Medical Records / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PatientNow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.patientnow.com&name=PatientNow) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PatientNow 3.9 (299) VS. [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (299) Ease Of Use 4.6 (658) Value For Money 3.7 (276) Value For Money 4.6 (588) Customer Service 4.0 (286) Customer Service 4.6 (647) ## PatientNow alternatives [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) [4.5 (658)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) [4.4 (1,275)](https://www.capterra.com/p/131057/ZENOTI/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) [4.7 (645)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) ## FAQs about PatientNow Overview ### What problems does PatientNow solve? PatientNow solves fragmented practice workflows by combining scheduling, EMR, intake forms, reminders, payments, marketing, and reporting in one system. It reduces manual follow-up, paper-based intake, and switching between tools while improving visibility into patient journeys. Front-desk teams, providers, billers, and med spa or aesthetic practice managers benefit most. Answer based on 136 reviews Overview ### Which roles and teams benefit most from PatientNow? PatientNow is most used by practice owners, office and practice managers, and operations leaders who need to streamline scheduling, billing, and day-to-day clinic workflows. Patient coordinators and front-desk teams rely on it for communication and intake, while physicians and clinical leaders use it to support patient management, treatment documentation, and practice performance oversight. Answer based on 299 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is PatientNow built for? PatientNow is built primarily for small medical and wellness providers, with 98% of reviewers from small businesses and 54% in medical practice. It serves med spas, plastic surgery practices, weight loss clinics, IV therapy centers, dermatology offices, and wellness practitioners, with another 22% in health, wellness and fitness and 9% in hospital and health care. Answer based on 299 reviews Features and Usability ### What are the key features of PatientNow? PatientNow includes core practice management features like patient records management, EMR charting, appointment scheduling, and document templates. Reviewers also highlight differentiators such as Treatment Pathways for follow-up marketing, patient portal and intake forms, reporting and financial reports, plus payment processing with text-to-pay and online booking. Answer based on 134 reviews Integrations ### Which third-party tools and platforms does PatientNow integrate with? PatientNow integrates with Clover, Constant Contact, Canva, AestheticNow, Weave, and Worldpay for Platforms, with additional catalog connections including QuickBooks Online and WooCommerce. Across payments, marketing, communications, and commerce, PatientNow connects to 10 third-party tools and platforms listed in its integration catalog. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on PatientNow? PatientNow offers in-person training, live online sessions, webinars, documentation, and videos. Most reviewers say front-desk staff, clinicians, and new hires get up to speed quickly because the system feels intuitive and support is responsive. Admins and teams handling setup, migrations, or advanced workflows often need more training time. Answer based on 40 reviews Getting Started and Support ### What customer support options does PatientNow offer, and how do users rate the experience? PatientNow offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, friendly, and quick, with helpful videos and articles for self-service. Some reviewers, however, report inconsistent follow-up, difficulty reaching staff, and slower resolution for complex or billing-related issues. Answer based on 134 reviews Patient management ### How well does PatientNow handle patient management? PatientNow manages scheduling, intake, reminders, treatment history, and follow-up communication in one system for many cosmetic and medspa practices. Front-desk teams often like the organized patient records and booking tools, but some practices find navigation, portal usability, customization limits, and occasional slowdowns frustrating during busy daily operations. Answer based on 90 reviews ## Who uses PatientNow? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple navigation 79% positive reviews out of 39 Most users report ease of use, highlighting straightforward navigation, clear layout, and quick staff adoption. Frequent technical glitches and errors 84% negative reviews out of 51 Most users comment bugs and issues disrupt workflow, mentioning recurring malfunctions, unresolved errors, and time-consuming troubleshooting. Anonymous User Operations Manager, 2 - 10 employees. "Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa." Supportive onboarding and training resources 81% positive reviews out of 36 Most reviewers describe training and learning curve as manageable due to responsive support, tutorials, and helpful onboarding staff. Difficult and restrictive payment features 86% negative reviews out of 28 Most users report payment processing as problematic, citing confusing billing, contract restrictions, and inconvenient payment workflows. Kevin M. Administrative Coordinator, 2 - 10 employees. "Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal." Flexible template customization options 77% positive reviews out of 26 Most reviewers find customization valuable, noting easy template creation and workflow adjustments tailored to practice needs. Slow and disruptive system performance 95% negative reviews out of 21 Most reviewers indicate performance and speed issues, describing frequent slowdowns and system lag that hinder daily operations. ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra data shows that buyers of medical practice management software rank the following features as their top priorities: - **Patient Records Management** (**60%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Medical Billing** (**58%**) PatientNow supports all three features that reviewers rate most highly: **Appointment Management**, **Medical Billing**, and **Patient Records Management**. Together, these capabilities help medical practices keep patient information organized, manage scheduling efficiently, and handle billing accurately, allowing teams to improve daily operations and deliver more consistent patient care. Patient Records Management 4.3 (73) 61.64% of 73 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medical Billing 4.2 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider HIPAA Compliant 4.5 (114) 58.77% of 114 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.2 (66) 66.67% of 66 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.3 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Appointment Management 4.1 (109) 62.39% of 109 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling PatientNow 132 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Dermatologists: Software specialized for dermatologists - For Healthcare: Software designed for the healthcare industry - For Medical Spas: Designed for medical spas - For Plastic Surgery Practices: For plastic surgery practices - Forms Management: Store, manage and track all forms in a centralized location - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Image Management: Support for uploading and retaining image files in the cemetery records database - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical Coding: Translation of patients' medical files and bills into universal codes required by insurance - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (295) 3.8 Based on 295 reviews ## Pricing Value for money 3.7 (276) [View pricing plan details](https://www.capterra.com/p/92269/PatientNOW/pricing/) Med Spa & Wellness Solution Essentials Custom Quote Available It includes: - Online Booking - Schedule - Automated Marketing - Reputation Manager - Social Media Integration - 2 Way SMS - Electronic Medical Records - HIPAA-compliant - Telehealth - Lab Integration - e-Prescribing - Multi-Location - Patient Portal - Gift Cards - Memberships - Loyalty Programs - Photography - Inventory Management - Performance Management - Integrated Reports - Phone & Email Support - Learning Center & Tutorials Plastics & Derm Solution Pro Custom Quote Available It includes: - Integrated Reports - Insurance Billing - Lab Integration - Phone & Email Support - Learning Center & Tutorials - Prescription Management - Customer Loyalty - Photography Value for money 3.7 (276) 3.7 Based on 276 reviews ## Integrations [ Canva](https://www.capterra.com/p/168956/Canva/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Clover](https://www.capterra.com/p/226864/Clover/)[ Swell](https://www.capterra.com/p/172802/Swell/)[ Grade.us](https://www.capterra.com/p/137378/Grade-us/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (286) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (286) 4.0 Based on 286 reviews ## User reviews Overall rating 3.9 Based on 299 reviews Filter by rating 5(132) 4(84) 3(40) 2(14) 1(29) Mentioned topic Sorted by most recent TG Tonya G. Patient Coordinator-Administration Medical Practice ### "Patient Now Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 17, 2026 Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Louise C. Patient Care Coordinator Hospital & Health Care ### "Needing a simple EMR system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 22, 2026 Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dakota B. Director of Operations Health, Wellness and Fitness ### "RUN AWAY FROM THIS SYSTEM!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2026 THE WORST SYSTEM I HAVE EVER USED!! We have over 20 open tickets from them dated over a year ago and now they stopped having a virtual chat! Pros There may seem like there are pros at first, but that is how they get you. Once you are using the system, the constant updates become frustrating. You learn how to do something one way, and then it changes again. They also no longer offer immediate support. Instead of being able to get help right away, you have to email them and wait days for a response, which can really slow down operations when you need an issue fixed quickly. Cons ALL CONS. NOTHING WORKS THE SAME. Each month things change and they have SO MANY BUGS they are constantly "saying" their fixing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Darrell G. Owner,Clinic Manager Health, Wellness and Fitness ### "Very Happy with Patient Now in our Medical Weight-loss Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Shelley L. Owner Alternative Medicine ### "Great support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Dental Intern Health, Wellness and Fitness ### "Excellent, very technical tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 25, 2026 Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Operations and Development Medical Practice ### "Dissatisfied with the Product and People" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 5, 2025 I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user. Pros It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive. Cons Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lia T. Practice Manager Medical Practice ### "Long time, unhappy customer" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) [4D EMR](https://www.capterra.com/p/10020106/4D-EMR/) Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nick W. CEO Health, Wellness and Fitness ### "Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 1, 2025 There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tansy W. Practice Manager Medical Practice ### "Excellent EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 I would describe it as professional, user friendly, and if you have an issue or can't remember part of the training, they are always there for you. 10 out of 10 all the way around!! Pros The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch. Great value for your money. Very user friendly, I love the ease of the entire system. We had another EMR that was not easy to use at all, I did research on this one and I am so glad I did! Cons To be quiet honest, this is a new EMR for us, I have not found any Cons so far. I love the EMR. When I did my research for another EMR, I found this one and was really interested in it. The one that we use to use was junk! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/92269/PatientNOW/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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