--- title: "PatientNow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PatientNow Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/92269/PatientNOW/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # PatientNow Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PatientNow ## What is PatientNow? Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. ## What is PatientNow used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 302 user reviews Reviews sentiment Positive 72% Neutral 13% Negative 15% Pros & cons Intuitive and simple interface Supportive onboarding and training resources Frequent glitches and disruptions Complicated and unreliable payment features Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Medical Spa / 2026 - Electronic Medical Records / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PatientNow?[Manage this product listing](https://www.g2.com/products/patientnow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PatientNow 3.9 (302) VS. [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting Price Contact vendor Starting Price $160 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (302) Ease Of Use 4.2 (685) Value For Money 3.7 (279) Value For Money 4.4 (615) Customer Service 3.9 (289) Customer Service 4.5 (674) ## PatientNow alternatives [4.6 (77)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (3,684)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (240)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) ## FAQs about PatientNow Overview ### What problems does PatientNow solve? PatientNow solves fragmented practice workflows by combining appointment scheduling, intake forms, charting, treatment histories, payments, inventory, and patient communications in one system. Plastic surgery, dermatology, and medical spa teams benefit from color-coded multi-provider calendars, automated reminders and follow-ups, customizable templates, and reporting for tracking services, revenue, referrals, and marketing activity. Answer based on 145 reviews Overview ### Which roles and teams benefit most from PatientNow? PatientNow is most used by practice owners, executives, and operations leaders who oversee financial performance, staffing, and clinic workflows. Practice and office managers manage scheduling, reporting, and daily administration, while patient coordinators and reception teams handle appointments and patient communications. Physicians, medical directors, and nurses document care and support treatment delivery. Answer based on 302 reviews Overview ### What company size and industries is PatientNow built for? PatientNow is built for small medical and wellness practices, with 98% of reviewers from small businesses and Medical Practice as the top industry at 54%. It is also used by Health, Wellness and Fitness organizations (22%) and Hospital & Health Care providers (9%), including med spas, plastic surgery, weight loss, IV therapy, dermatology, and wellness practices. Answer based on 302 reviews Features and Usability ### What are the key features of PatientNow? PatientNow includes appointment management and patient scheduling, with website booking, calendar views, and appointment reminders for coordinating visits. Clinical tools include charting, patient records management, and e-prescribing, which records prescriptions in medical histories. Payment processing supports split payments and payment tracking, while sales reports track services and products. It also covers HIPAA Compliant. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does PatientNow integrate with? PatientNow integrates with 10 third-party tools, including Clover for payment processing, QuickBooks Online for accounting, Canva for design, Doxy.me and GoTo Meeting for virtual consultations, DoseSpot for prescribing, RxPhoto and TouchMD for patient imaging and communication, plus WooCommerce for online commerce. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on PatientNow? PatientNow offers in-person and live online training, webinars, documentation, and videos. Reviewers report that front-desk, clinical, and newly hired staff often learn daily workflows quickly, supported by helpful trainers. Administrators and teams configuring detailed setup, billing, or advanced functions may need more time, webinars, and ongoing support. Answer based on 41 reviews Getting Started and Support ### What customer support options does PatientNow offer, and how do users rate the experience? PatientNow offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe staff as knowledgeable, helpful, and quick to respond, with training videos and articles supporting self-service. However, experiences vary: some report difficulty reaching support, delayed follow-up, and slower resolution for complex or account-related issues. Answer based on 134 reviews Patient management ### How well does PatientNow handle patient management? PatientNow centralizes patient records, appointments, intake, treatment history, and follow-up communications for cosmetic and medspa practices. Front-desk and clinical teams value scheduling, notes, document scanning, and access to patient details, but some report slow performance, confusing navigation, duplicate records from the portal, and workflow gaps between modules. Answer based on 89 reviews ## Who uses PatientNow? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 79% positive reviews out of 38 Most reviewers find ease of use important, highlighting straightforward navigation and quick staff adaptation to workflows. Frequent glitches and disruptions 84% negative reviews out of 51 Most users report bugs and issues frequently disrupt daily operations, causing frustration and delays in essential tasks. Anonymous User Operations Manager, 2 - 10 employees. "Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa." Supportive onboarding and training resources 81% positive reviews out of 37 Most reviewers describe training and learning curve as manageable due to helpful staff, tutorials, and responsive support. Complicated and unreliable payment features 86% negative reviews out of 28 Most reviewers indicate payment processing is difficult, with contract issues, hidden fees, and unreliable billing components. Scott R. Owner, 2 - 10 employees. "Accounts receivable does not follow the contracted price and up charges web services. " Comprehensive patient scheduling tools 78% positive reviews out of 27 Most reviewers appreciate patient scheduling for streamlining appointments, reminders, and centralizing patient management tasks. Anonymous User Dental Intern, 1 employee. "I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place." Slow and inefficient system performance 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow response times and system lag affecting productivity. ## Features AI summary Based on 2,052 Medical Practice Management reviews Capterra data shows that buyers of Medical Practice Management software rank the following features as their top priorities: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) PatientNow supports all three features that reviewers rate most highly: **Practice Management**, **Appointment Management**, and **Patient Records Management**. Together, these capabilities help businesses manage daily operations, coordinate scheduling, and maintain accurate patient information, allowing teams to keep administrative work organized and deliver more consistent patient care. Practice Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Appointment Management 4.1 (111) 63.06% of 111 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.4 (74) 62.16% of 74 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.5 (114) 58.77% of 114 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.2 (66) 66.67% of 66 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Payment Processing 3.9 (74) 56.76% of 74 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions PatientNow 132 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Dermatologists: Software specialized for dermatologists - For Healthcare: Software designed for the healthcare industry - For Medical Spas: Designed for medical spas - For Plastic Surgery Practices: For plastic surgery practices - Forms Management: Store, manage and track all forms in a centralized location - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Image Management: Support for uploading and retaining image files in the cemetery records database - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical Coding: Translation of patients' medical files and bills into universal codes required by insurance - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (298) 3.8 Based on 298 reviews ## Pricing Value for money 3.7 (279) [View pricing plan details](https://www.capterra.com/p/92269/PatientNOW/pricing/) Med Spa & Wellness Solution Essentials Custom Quote Available It includes: - Online Booking - Schedule - Automated Marketing - Reputation Manager - Social Media Integration - 2 Way SMS - Electronic Medical Records - HIPAA-compliant - Telehealth - Lab Integration - e-Prescribing - Multi-Location - Patient Portal - Gift Cards - Memberships - Loyalty Programs - Photography - Inventory Management - Performance Management - Integrated Reports - Phone & Email Support - Learning Center & Tutorials Plastics & Derm Solution Pro Custom Quote Available It includes: - Integrated Reports - Insurance Billing - Lab Integration - Phone & Email Support - Learning Center & Tutorials - Prescription Management - Customer Loyalty - Photography Value for money 3.7 (279) 3.7 Based on 279 reviews ## Integrations [ Canva](https://www.capterra.com/p/168956/Canva/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Clover](https://www.capterra.com/p/226864/Clover/)[ Swell](https://www.capterra.com/p/172802/Swell/)[ Grade.us](https://www.capterra.com/p/137378/Grade-us/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (289) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (289) 3.9 Based on 289 reviews ## User reviews Overall rating 3.9 Based on 302 reviews Filter by rating Counts reflect reviews available in this feed. 5(133) 4(84) 3(40) 2(14) 1(31) Mentioned topic Recent reviews first, then most helpful RE Reviewer Pharmacy assistant Used the software for: Less than 1 year ### "PatientNow efficient solution for modern medical practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 12, 2026 PatientNow with its comprehensive features allow to manage patient records, day to day communication, scheduling and many more. Although some customization needs to be made for better experience Pros It has a user friendly interface. High security allows to maintain digital patients records.It has new tools to manage patient communication. Cons Sometimes customer support can be slow. some customization regarding billing needs upgradation. Price can be an issue for new businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CCMA and Practice Manager Used the software for: 3-5 years ### "Best Cosmetic Practice Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 I have been successfully using PatientNow for going on nine years. It is easy to use and PERECT for a cosmetic based practice. Pros Oh, the customer support is amazing! Someone is always there to answer the phone without a long wait. They are super friendly and helpful! Cons I have a hard time using the iPad version. It does not have all the same features as my desktop version of Patient Now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: I used a free trial ### "Serious Data Migration Issues & Lack of Resolution" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 17, 2026 Our experience was extremely disappointing. What was presented during the sales process was very different from what we experienced during implementation. The most serious issue was patient information, photos and documents not transferring correctly, with some information unable to be recovered. This caused significant disruption, additional labor and expense for our practice. After numerous attempts to resolve the issues and ultimately requesting cancellation of PatientNow and Recura, I am still waiting for meaningful communication from senior leadership. Software problems happen, but problems involving patient data require urgency, accountability and communication. Unfortunately, that has not been our experience. Pros \[sensitive content hidden\] presented PatientNow as a dream system for our practice. We were sold on the idea of having PatientNow, Recura and RxPhoto work together as a comprehensive solution for our medical spa. The system was presented as a way to streamline our operations, improve efficiency, and bring our scheduling, patient records, photographs, communications, payments and other essential functions together. Based on what was presented during the sales process, we were genuinely excited about the transition and believed this would significantly improve our business. Cons Unfortunately, the reality of implementation was drastically different from what was presented during the sales process. Our migration resulted in serious issues with patient data, including missing client information, documents and photographs that did not properly transfer or sync, some of which PatientNow was unable to recover. We also experienced duplicate patient records, thousands of missing dates of birth, checkout/functionality problems, and an implementation process that caused significant disruption to our daily operations. Recura was also part of the solution presented to us, but the overall integration did not deliver the seamless workflow we were sold. Instead of simplifying our business, our staff spent countless additional hours troubleshooting, manually correcting information, entering appointments, and trying to work around system issues. What has been equally concerning is the lack of timely support and accountability after these problems occurred. I have spent weeks calling, emailing, documenting issues, and escalating my concerns. My situation was escalated to a Vice President, and despite numerous follow-up attempts and being repeatedly told I would receive a call, I still have not received the promised response. Software issues can happen. Loss of patient information and documentation, followed by weeks of difficulty obtaining meaningful resolution from senior leadership, is a completely different level of concern for a medical practice. That has been the most disappointing part of our experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical Director Used the software for: Less than 1 year ### "Avoid Pt Now" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 2, 2026 We have had a poor experience with communication and responsiveness to concerns. We regret having signed on with Patient Now. Pros We have not been able to implement Patient Now. We had struggles with the initial implementation process related to migrating data into the system. Cons We experienced major issues during the EHR implementation process. As concerns arose and we requested a remedy. We had to press for any response. The poor communication and challenges during implementation lead us to lose trust in the team. When we realized the system was not a fit due to the implementation struggles, we requested to terminate our agreement. Customer management refused to let us out of our contract and strictly enforced the terms. I highly recommend that any medical practice reviewing this software heavily negotiates a trial period or an implementation out-clause before signing, as they are entirely inflexible if the setup goes poorly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient Coordinator-Administration Used the software for: 3-5 years ### "Patient Now Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 19, 2026 Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Louise C. Patient Care Coordinator Used the software for: 3-5 years ### "Needing a simple EMR system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 23, 2026 Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 1-3 years ### "RUN AWAY FROM THIS SYSTEM!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 20, 2026 THE WORST SYSTEM I HAVE EVER USED!! We have over 20 open tickets from them dated over a year ago and now they stopped having a virtual chat! Pros There may seem like there are pros at first, but that is how they get you. Once you are using the system, the constant updates become frustrating. You learn how to do something one way, and then it changes again. They also no longer offer immediate support. Instead of being able to get help right away, you have to email them and wait days for a response, which can really slow down operations when you need an issue fixed quickly. Cons ALL CONS. NOTHING WORKS THE SAME. Each month things change and they have SO MANY BUGS they are constantly "saying" their fixing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner,Clinic Manager Used the software for: Less than 1 year ### "Very Happy with Patient Now in our Medical Weight-loss Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Great support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Dental Intern Used the software for: Less than 1 year ### "Excellent, very technical tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 1, 2026 Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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