# PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PatientNow the right Medical Practice Management solution for you? Explore 299 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (299) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of PatientNow Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews Intuitive and simple navigation 79% positive reviews out of 39 Most users report ease of use, highlighting straightforward navigation, clear layout, and quick staff adoption. Frequent technical glitches and errors 84% negative reviews out of 51 Most users comment bugs and issues disrupt workflow, mentioning recurring malfunctions, unresolved errors, and time-consuming troubleshooting. Anonymous User Operations Manager, 2 - 10 employees. "Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa." Supportive onboarding and training resources 81% positive reviews out of 36 Most reviewers describe training and learning curve as manageable due to responsive support, tutorials, and helpful onboarding staff. Difficult and restrictive payment features 86% negative reviews out of 28 Most users report payment processing as problematic, citing confusing billing, contract restrictions, and inconvenient payment workflows. Kevin M. Administrative Coordinator, 2 - 10 employees. "Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal." Flexible template customization options 77% positive reviews out of 26 Most reviewers find customization valuable, noting easy template creation and workflow adjustments tailored to practice needs. Slow and disruptive system performance 95% negative reviews out of 21 Most reviewers indicate performance and speed issues, describing frequent slowdowns and system lag that hinder daily operations. ## Showing most helpful reviews Showing 1-25 of 299 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary C. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Really Great!" June 14, 2022 4.0 Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going. Pros It has bundled most everything needed into one package and is pretty user-friendly. Cons The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing PatientNow Envision had everything easily integrated into one so it wasn't necessary to also purchase a client image program, charting software and appointment software. Review Source RL Rhiannon L. Medical Assistant and Social Media Manager Cosmetics Used the software for: Less than 6 months ### "Patient Now Rookie In Training" June 6, 2025 5.0 I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe. Review Source Response from PatientNow July 14, 2025 Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way! VR Verified Reviewer Business Operations and Development Medical Practice Used the software for: 2+ years ### "Dissatisfied with the Product and People" December 5, 2025 2.0 I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user. Pros It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive. Cons Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality. Review Source DG Darrell G. Owner,Clinic Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Happy with Patient Now in our Medical Weight-loss Center" April 24, 2026 5.0 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Review Source CL Cathy L. Director of Operations Medical Practice Used the software for: 6-12 months ### "PatientNow is Great!" June 10, 2025 4.0 Pros I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly. Cons The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Dr Chrono didn't meet our needs. It wasn't very user friendly. The providers struggled to document and it was a bit disorganized Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We’re glad the transition and chart organization went smoothly and that you find PatientNow easy to navigate. We appreciate your feedback as we continue to improve payment collection and device integrations. Your insights helps us make the platform better for everyone. JS JEFFREY S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made" March 5, 2025 3.0 We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling. Pros Marketing interface, photo software, booking Cons Customer support and in close second- lack of a real EMR Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing PatientNow We were told is was built for medical practices- not just medspas. That, combined with the scheduling and marketing tools seemed like the right choice for our practice. Review Source Response from PatientNow March 6, 2025 Thank you for your feedback—we’re sorry to hear about your experience. Our software is designed to support both medical and medspa practices, and we strive to ensure compliance and smooth onboarding. We’ve reached out through multiple channels and remained engaged with your team through December. Our standard contracts are 12 months, with your final invoice scheduled for June 2025. If you have any outstanding concerns, please reach out to your Success Manager—we’re here to help and would love the opportunity to support you further. OB Oscar B. COO Medical Practice Used the software for: 2+ years ### "Only use this software if you are a big company" February 17, 2025 1.0 Patient Now has been a headache for us, and as we are trying to part ways with them, they are making it very difficult to do so. It seems almost revengeful. Pros Patient Now is a robust software for multi-practitioner and multi-location practice. Cons Customer service is really bad and the product needs a 24/7 IT on staff Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing PatientNow I would not choose Patient now at all, now nor in the future. Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) The platform is not modern, and it requires too much IT work to make it decent. Customer service is their worst enemy, and they never take accountability for their issues. As we are trying to move to another platform, they are making it very hard to do so. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback. We’re sorry to hear that your experience with PatientNow has not met your expectations, especially regarding customer service and transition support. We strive to provide a seamless experience for all our users. Your concerns are important to us, and we will be sharing this with our Customer Success team to review and address any outstanding issues. If there’s anything we can do to help facilitate your transition or improve your experience, please don’t hesitate to reach out. We appreciate your time and insights, as they help us continue to improve our platform and services. CP Carla P. Owner operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unsatisfied Med Spa Owner " February 20, 2025 2.0 We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software! Pros Customer service is nice. Sales rep went out of his way to say yes to everything. They do not understand what a med spa needs and how the providers need to see the scheduling system. The decision makers hide behind the super nice customer service reps. Cons Their systems don’t communicate with one another. Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering. The apps that our spa providers use are NOT user friendly. We have used Daysmart for years and it is much better with Rx Photo than Patient Now! We should have never signed a contract and now regret it! Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow Because we already used RX photo for photos and forms. Switched from [Sawyer](https://www.capterra.com/p/163567/Sawyer/) We used RX Photo and thought the scheduling system Patient Now would communicate better with RX Photo since they are partners. I don’t really think the PN software creators understand the business of a med spa. Review Source Response from PatientNow February 26, 2025 Thank you for sharing your feedback. We’re sorry to hear that PatientNow did not meet your expectations. Our goal is to provide solutions that support the unique needs of med spas, and we continuously work to enhance our platform based on client input. Regarding system integration between PatientNow and RxPhoto, we continuously work on enhancing their interoperability to create a more seamless experience. We understand that contract terms are important, and we strive to be as transparent as possible during the onboarding process. If there has been any miscommunication or if there’s anything we can do to help resolve your concerns, please reach out to our support team. We’d be happy to discuss potential solutions. We appreciate your feedback and will use it to continue refining our services. SB Sunaina B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Practical and affordable" February 26, 2025 4.0 It's a good simple to use software with no additional features. Pros Easy to use, quick to follow up, and has a wider patient outreach. Cons In order to utilize this software you need to have to focus on data security, regulations and us smart devices. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) it was far to expensive compared to similar software Review Source Response from PatientNow March 5, 2025 Thank you for your feedback! We're glad you find PatientNow practical, affordable, and easy to use. Expanding patient outreach and quick follow up are top priorities. We appreciate you switching to PatientNow and we're committed to providing cost-effective solutions. Let us know if there’s anything we can do to enhance your experience! Michael N. Owner Hospital & Health Care Used the software for: 6-12 months ### "Stay away" August 15, 2023 1.0 Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver. Pros I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do. Cons Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) They promised me that they could do everything the others did and all on one platform. Review Source KH Karsson H. Director of Operations Medical Practice Used the software for: 2+ years ### "Steer Clear of Patient Now" November 4, 2024 1.0 After 4 years of using their services, we cancelled, only to still be charged for months for a product we'd cancelled. It then took several additional months for the credit. Pros Widely used/accepted. Has brand recognition. Cons Horrific customer service, no ownership of accounts, response times are long and often ineffective. Alternatives considered [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) Reason for choosing PatientNow Brand recognition, but then switched to PracticeQ/IntakeQ Review Source Response from PatientNow February 4, 2025 We appreciate your feedback and regret that your experience did not meet your expectations. Our team strives to provide efficient support and dedicated customer success managers. We continually work to improve our services and appreciate your input. FB Fran B. CEO Medical Practice Used the software for: 2+ years ### "Very Disappointed- Oversold packages which do not work and they will not reverse the contract for these. e" August 23, 2024 1.0 Pros At the moment, very disappointed. Would not recommend. Cons We were sold packages that do not work with our large clinic and were basically overcharged and over sold. Very disappointed. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Looking for a better software package, however, we are now very disappointed. Review Source Response from PatientNow September 7, 2024 We’re sorry to hear that the packages didn’t meet the needs of your clinic. We aim to provide solutions that align with each client's requirements, and we’d like to better understand your situation. A senior team member will reach out to discuss how we can address your concerns and work toward a resolution. Thank you for taking the time to share your experience. KE Kelley E. marketing coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "The best fit for us right now" September 3, 2024 4.0 Fine for the most part! No system is perfect and this one checks more boxes than others. Pros Compared to other systems, this seems to have the most features that we need. Cons Getting help with customer service is difficult and lengthy at times Switched from [Salonist](https://www.capterra.com/p/239848/Salonist/) We actually switch from ProSalon (not an option) for HIPAA compliance. That is all I have to say but this box is making me type more characters... Review Source TD Taylor D. Office Manager Medical Practice Used the software for: 2+ years ### "Review 8/23" August 23, 2024 3.0 Pros Texting capability and amount of providers. Cons VERY SLOW. Reports are not where they need to be either. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) The cost was cheaper for adding another provider. Review Source KT Kim T. Practice Coordinator and Medical Assistant Medical Practice Used the software for: 2+ years ### "Outstanding Medical Software with Unmatched Tech Support" May 7, 2025 5.0 We have been using Patient Now for over 12 years. All systems are streamlined from patient scheduling to before and after photo management. It has been a game changer for our aesthetic and reconstructive practice. Pros Patient Now has outstanding technical support! They are super supportive and responsive. They have helped me time and time again with customizing templates to streamline our practice. Cons Inability to customize certain aspects of data bases. For instance, the data base of medicines is incomplete and there is no way to add to it. Review Source Response from PatientNow July 14, 2025 Thank you for being with us for over 12 years! We’re so grateful for your continued trust! We're thrilled to hear our support team has been helpful and that the system has made a difference in your practice. We also appreciate your feedback on database customization. Insights like yours help us grow and improve. PD Phillip D. Plastic Surgeon Medical Practice Used the software for: 2+ years ### "Dr. Phillip Dahan" September 15, 2025 5.0 Excellent. We are extremely satisfied with our overall experience with PatientNow and highly recommend it. Pros User friendly. Very simple and intuitive software, which is easy for all staff members to use. Training is simple. Cons Billing features. We find that the insurance Billing component is not as user-friendly as we would like. Review Source JD Jen D. Aesthetics Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware of this company!" June 26, 2025 1.0 It’s been awful! Since 2 months into my contract with this company I have expressed issues and grievances I’ve had with their product. It constantly fell on deaf ears. Not one ounce of compassion for how this was affecting me and my pre-revenue business. I have literally begged to be released from the contract and no one has cared. They respond with more marketing BS. It’s clear they don’t actually care about the customer or the success of their business- it’s all about trapping people into a year contract and ignoring their heartache and pain, all while getting paid. Pros Nothing. I was told it would be a one stop shop for all my business needs and they fell short in every aspect. Cons Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month. Review Source Response from PatientNow July 14, 2025 We’re really sorry to hear about your experience. We understand your frustration, especially as a new business, and we’re committed to taking your feedback seriously. We appreciate you bringing these issues to our attention and we are reviewing them internally. PC Pricilia C. Management Medical Practice Used the software for: 1-2 years ### "So glad we upgraded " March 11, 2025 5.0 We love the great customer service they provide- Pros So easy to use- Overall great experience Cons We love we can have such detailed reports on every single procedure- Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Detailed reports were provided by pt now Review Source Response from PatientNow March 12, 2025 We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success! BI Brittany I. Business Owner Medical Practice Used the software for: 2+ years ### "Challenging at first but worth it in the end" March 18, 2025 4.0 Pros Lots of documents and reports to pull up. Cons It is challenging to use at first with many features to get use to. Review Source Response from PatientNow March 19, 2025 Thank you for your feedback! We appreciate your patience in getting familiar with the platform and are glad to hear that you find the reports and documents useful. If you ever need assistance navigating the features, our support team is happy to help. Your insights help us improve! NM Nicole M. Hairstylist Health, Wellness and Fitness Used the software for: 6-12 months ### "Patient now is great! " January 16, 2025 5.0 Honestly it’s been great! Really no complaints. Super easy to use and everything is all together. Pros Easy to use and everything is all on one app. Cons That it logs you out after like 10 minutes of use. It would be better if it’s longer. Sometimes I have gloves with colour on them while a client is waiting and I don’t really have time to re log in all over again. It would be nice if we stayed logged in longer Review Source Response from PatientNow February 3, 2025 Sure! Here’s a professional and appreciative response: --- \*\*Subject:\*\* Thank You for Your Positive Review! Thank you for sharing your positive experience with PatientNow! We’re happy to hear that you find the platform easy to use and appreciate having everything in one place. Good news! You can actually turn off the auto-logout setting if this doesn't benefit your workflow. If you need any help updating this, our support team would be happy to guide you through the process! Please reach out to our team for more details. Thanks again for the great review! cR cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Best stress free EMR " October 8, 2024 4.0 Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use. Pros This EMR is probably one of my favorites I have used. Its simple and easy to navigate Cons Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office Review Source LS Leah S. Patient Coordinator Medical Practice Used the software for: 2+ years ### "My thoughts on Patient Now" August 27, 2024 4.0 Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get more and more intricate within the system. That is when I find it challenging to find someone knowledgeable enough to help me and willing to respond in a timely manner. Pros There is a lot of different things we can do within the program. In general terms, it works really great for running all the different functions in a medical aesthetic office. I can move quickly between different screen to do all the necessary tasks. Cons Customer Service. They are in a different time zone so often when I send an email one morning, I don't hear back until the following day. This is very challenging when trying to work on programming. If I call the support line I typically know more than they do. That seems to be for very basic support and I don't typically have the time to sit on the phone and explain something to someone who will inevitably need to transfer me to someone different anyway. I have on multiple occasions waited weeks to hear back and get something resolved. Especially when dealing with treatment pathways. Which I actually really like the concept of, I just can't do it myself and waiting weeks for someone to get back with me is incredibly frustrating. Review Source CB Carmen B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Patient Now Experience" September 6, 2024 5.0 5 stars would highly recommend to others and have done that! Pros I have used it for years and very easy for new staff to get up to speed! The best part are the people of Patient Now \[sensitive content hidden\] goes way beyond to assist with setup and the people when you call in for support always spot on and pleasant. Cons The patient registration portal our patients don't find it user friendly and unclear many times they create a new account which creates issues for us merging etc. Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) had used patient now in previous practice Review Source PB PATRICIA B. Practice Manager Cosmetics Used the software for: 2+ years ### "Best Practice Management Soft ware for Plastic Surgery Practices." September 11, 2024 5.0 we have worked with PatientNow since 2012. They have grown and improved their offerings to support practice needs year after year, Pros I like the support team. They are patient and always professional. Cons That sometimes i have to leave a message for support because they are busy. Review Source JC Jill C. Business Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Process Improvements Needed" August 23, 2024 4.0 It has been ok. Programmers could make improvements to help streamline process's for users. Pros Patient info mostly all in one place. Versatile in that you can create reports from a PMS. Cons Some workflows need to be improved. Such as adding spell check to txt messaging/document creation. Also, the inability to refer back to a patient record when you are creating a txt or document, can be frustrating because you have to copy and paste and then return back to the txt/document and paste it back. Also, ease of finding where the templates are located is quite difficult because there is no search feature. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.