--- title: "PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PatientNow the right Medical Practice Management solution for you? Explore 302 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92269/PatientNOW/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- PatientNow 3.9 (302) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of PatientNow Ease of use 3.8 Customer Service 3.9 ## Pros and Cons in Reviews LC Louise C Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations.“ June 22, 2026 NJ Natalie J OwnerMedical Practice, 11 - 50 employeesUsed the software for: I used a free trial. “Our migration resulted in serious issues with patient data, including missing client information, documents and photographs that did not properly transfer or sync, some of which PatientNow was unable to recover.“ September 16, 2026 MD Melissa D Patient CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice.“ March 10, 2025 NJ Natalie J OwnerMedical Practice, 11 - 50 employeesUsed the software for: I used a free trial. “Instead of simplifying our business, our staff spent countless additional hours troubleshooting, manually correcting information, entering appointments, and trying to work around system issues.“ September 16, 2026 SL Shelley L OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs“ March 16, 2026 HR Harmony R Medical DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The poor communication and challenges during implementation lead us to lose trust in the team. When we realized the system was not a fit due to the implementation struggles, we requested to terminate our agreement.“ September 1, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place.“ February 25, 2026 NJ Natalie J OwnerMedical Practice, 11 - 50 employeesUsed the software for: I used a free trial. “Recura was also part of the solution presented to us, but the overall integration did not deliver the seamless workflow we were sold.“ September 16, 2026 ## Showing most helpful reviews Showing 1-25 of 302 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Pharmacy assistant Used the software for: Less than 1 year ### "PatientNow efficient solution for modern medical practices" October 12, 2026 5.0 PatientNow with its comprehensive features allow to manage patient records, day to day communication, scheduling and many more. Although some customization needs to be made for better experience Pros It has a user friendly interface. High security allows to maintain digital patients records.It has new tools to manage patient communication. Cons Sometimes customer support can be slow. some customization regarding billing needs upgradation. Price can be an issue for new businesses. Review Source R Reviewer CCMA and Practice Manager Used the software for: 3-5 years ### "Best Cosmetic Practice Software!" September 23, 2026 5.0 I have been successfully using PatientNow for going on nine years. It is easy to use and PERECT for a cosmetic based practice. Pros Oh, the customer support is amazing! Someone is always there to answer the phone without a long wait. They are super friendly and helpful! Cons I have a hard time using the iPad version. It does not have all the same features as my desktop version of Patient Now. Review Source R Reviewer Owner Used the software for: I used a free trial ### "Serious Data Migration Issues & Lack of Resolution" September 17, 2026 1.0 Our experience was extremely disappointing. What was presented during the sales process was very different from what we experienced during implementation. The most serious issue was patient information, photos and documents not transferring correctly, with some information unable to be recovered. This caused significant disruption, additional labor and expense for our practice. After numerous attempts to resolve the issues and ultimately requesting cancellation of PatientNow and Recura, I am still waiting for meaningful communication from senior leadership. Software problems happen, but problems involving patient data require urgency, accountability and communication. Unfortunately, that has not been our experience. Pros \[sensitive content hidden\] presented PatientNow as a dream system for our practice. We were sold on the idea of having PatientNow, Recura and RxPhoto work together as a comprehensive solution for our medical spa. The system was presented as a way to streamline our operations, improve efficiency, and bring our scheduling, patient records, photographs, communications, payments and other essential functions together. Based on what was presented during the sales process, we were genuinely excited about the transition and believed this would significantly improve our business. Cons Unfortunately, the reality of implementation was drastically different from what was presented during the sales process. Our migration resulted in serious issues with patient data, including missing client information, documents and photographs that did not properly transfer or sync, some of which PatientNow was unable to recover. We also experienced duplicate patient records, thousands of missing dates of birth, checkout/functionality problems, and an implementation process that caused significant disruption to our daily operations. Recura was also part of the solution presented to us, but the overall integration did not deliver the seamless workflow we were sold. Instead of simplifying our business, our staff spent countless additional hours troubleshooting, manually correcting information, entering appointments, and trying to work around system issues. What has been equally concerning is the lack of timely support and accountability after these problems occurred. I have spent weeks calling, emailing, documenting issues, and escalating my concerns. My situation was escalated to a Vice President, and despite numerous follow-up attempts and being repeatedly told I would receive a call, I still have not received the promised response. Software issues can happen. Loss of patient information and documentation, followed by weeks of difficulty obtaining meaningful resolution from senior leadership, is a completely different level of concern for a medical practice. That has been the most disappointing part of our experience. Review Source R Reviewer Medical Director Used the software for: Less than 1 year ### "Avoid Pt Now" September 2, 2026 1.0 We have had a poor experience with communication and responsiveness to concerns. We regret having signed on with Patient Now. Pros We have not been able to implement Patient Now. We had struggles with the initial implementation process related to migrating data into the system. Cons We experienced major issues during the EHR implementation process. As concerns arose and we requested a remedy. We had to press for any response. The poor communication and challenges during implementation lead us to lose trust in the team. When we realized the system was not a fit due to the implementation struggles, we requested to terminate our agreement. Customer management refused to let us out of our contract and strictly enforced the terms. I highly recommend that any medical practice reviewing this software heavily negotiates a trial period or an implementation out-clause before signing, as they are entirely inflexible if the setup goes poorly. Review Source R Reviewer Patient Coordinator-Administration Used the software for: 3-5 years ### "Patient Now Review" July 19, 2026 3.0 Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. Review Source LC Louise C. Patient Care Coordinator Used the software for: 3-5 years ### "Needing a simple EMR system" June 23, 2026 3.0 Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "RUN AWAY FROM THIS SYSTEM!" May 20, 2026 1.0 THE WORST SYSTEM I HAVE EVER USED!! We have over 20 open tickets from them dated over a year ago and now they stopped having a virtual chat! Pros There may seem like there are pros at first, but that is how they get you. Once you are using the system, the constant updates become frustrating. You learn how to do something one way, and then it changes again. They also no longer offer immediate support. Instead of being able to get help right away, you have to email them and wait days for a response, which can really slow down operations when you need an issue fixed quickly. Cons ALL CONS. NOTHING WORKS THE SAME. Each month things change and they have SO MANY BUGS they are constantly "saying" their fixing Review Source R Reviewer Owner,Clinic Manager Used the software for: Less than 1 year ### "Very Happy with Patient Now in our Medical Weight-loss Center" April 28, 2026 5.0 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great support " March 17, 2026 5.0 Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. Review Source VR Verified Reviewer Dental Intern Used the software for: Less than 1 year ### "Excellent, very technical tool." March 1, 2026 5.0 Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Overall Really Great!" June 17, 2022 4.0 Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going. Pros It has bundled most everything needed into one package and is pretty user-friendly. Cons The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent. Review Source R Reviewer Medical Assistant and Social Media Manager Used the software for: Less than 1 year ### "Patient Now Rookie In Training" June 9, 2025 5.0 I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "PatientNow is Great!" June 13, 2025 4.0 Pros I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly. Cons The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made" March 6, 2025 3.0 We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling. Pros Marketing interface, photo software, booking Cons Customer support and in close second- lack of a real EMR Review Source Michael N. Owner Used the software for: Less than 1 year ### "Stay away" August 18, 2023 1.0 Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver. Pros I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do. Cons Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer. Review Source VR Verified Reviewer Business Operations and Development Used the software for: 3-5 years ### "Dissatisfied with the Product and People" December 9, 2025 2.0 I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user. Pros It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive. Cons Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality. Review Source R Reviewer Owner operator Used the software for: Less than 1 year ### "Unsatisfied Med Spa Owner " February 25, 2025 2.0 We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software! Pros Customer service is nice. Sales rep went out of his way to say yes to everything. They do not understand what a med spa needs and how the providers need to see the scheduling system. The decision makers hide behind the super nice customer service reps. Cons Their systems don’t communicate with one another. Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering. The apps that our spa providers use are NOT user friendly. We have used Daysmart for years and it is much better with Rx Photo than Patient Now! We should have never signed a contract and now regret it! Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Practical and affordable" March 3, 2025 4.0 It's a good simple to use software with no additional features. Pros Easy to use, quick to follow up, and has a wider patient outreach. Cons In order to utilize this software you need to have to focus on data security, regulations and us smart devices. Review Source Becky D. OWNER Used the software for: I used a free trial ### "ITS A CON, THEY TELL YOU WHAT YOU WANT TO HEAR. " February 6, 2025 1.0 Terrible - the stress and disruption this cause to my business is crazy, we have documented all issues and concerns. its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with the business, they had not a care in the world. Pros The thought of it being good. I put much thought and effort in to trying patient now after using the same system for 8 years. The integrity and care about small business' is clearly not there. Cons They integrity as a company, sales tells you what you want to hear not actually what they can do, their lack of care to resolve any issues when we reached out. We never came out of on boarding and they are now threatening collections. They where unable to deliver what sales had very clearly told me they can do. Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "Medspa w/PatientNow" May 16, 2023 3.0 Although there were some shortfalls in the expected offerings of the program, the support team really did their best to assist us whenever we called in. Pros We appreciate that the EMR, patient records, and messaging being in the same program. Cons We wish the marketing worked for us, but it was lacking in the amount of messages that we were permitted to send out. That would've been fine however sales communicated something different in the initial calls. Review Source R Reviewer Medical Assistant Used the software for: Less than 1 year ### "PatientNow Customer Service" May 23, 2025 4.0 Overall the experience is good. We had an issue with not being able to submit orders. The representative I spoke with was not only patient and understanding, but also very knowledgeable. They explained everything in a way I could understand, even though I'm not very tech-savvy. They went above and beyond to ensure my issue was resolved. When the rep wasn't able to fix a specific issue I had, he was able to get another department involved to resolve the issue quickly. Pros Scheduling and intake settings are easy to use. Customer service is helpful. I didn't have to wait too long. Cons Would like to make toggling between screens easier when looking for information. Too many steps to access information needed. Some items are not so easy to find. Review Source pW peiji W. CPA Used the software for: 1-3 years ### "PatientNow Review" March 27, 2025 5.0 Overall, this is a reliable and safe plat form to store patient information. Pros We use this product for our daily operation to document patient information. Cons The design of the product is a little bit old. Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "Challenging at first but worth it in the end" March 19, 2025 4.0 Pros Lots of documents and reports to pull up. Cons It is challenging to use at first with many features to get use to. Review Source R Reviewer Medical Aesthetician and Laser Technician Used the software for: Less than 1 year ### "Patient Now Review" March 6, 2025 4.0 It gets the job done, but it has room for improvement. I feel like steps could be simplified all around Pros It's very detailed with multiple useful features Cons Too many steps to do things. I feel like it should be simplified Review Source R Reviewer RN Used the software for: 1-3 years ### "Highly recommend!!" November 29, 2024 5.0 Both myself and my staff enjoyed using this in the office because it was so helpful to keep track of our duties Pros Very pleased with how easy it was to set up and use Cons It was difficult at times when I needed assistance with the software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.