# PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PatientNow the right Medical Practice Management solution for you? Explore 299 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (299) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of PatientNow Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews SL Shelley L OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs“ March 16, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy.“ February 25, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place.“ February 25, 2026 CP Courtney P EstheticianCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.“ June 6, 2025 AR Alondra R Programs AdministratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific needs, enhancing both workflow and patient management.“ August 23, 2024 LY Leonid Y administratorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.“ May 20, 2024 MD Melissa D Patient CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice.“ March 10, 2025 Bethany M Nurse PractitionerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA)“ July 25, 2024 ## Showing most helpful reviews Showing 1-25 of 299 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary C. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Really Great!" June 14, 2022 4.0 Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going. Pros It has bundled most everything needed into one package and is pretty user-friendly. Cons The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing PatientNow Envision had everything easily integrated into one so it wasn't necessary to also purchase a client image program, charting software and appointment software. Review Source RL Rhiannon L. Medical Assistant and Social Media Manager Cosmetics Used the software for: Less than 6 months ### "Patient Now Rookie In Training" June 6, 2025 5.0 I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe. Review Source Response from PatientNow July 14, 2025 Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way! CP Courtney P. Esthetician Cosmetics Used the software for: Less than 6 months ### "decent-but could be better " June 6, 2025 3.0 Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Our medical spa wanted our EHR system to able to do more than Jane could offer Review Source Response from PatientNow July 14, 2025 Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! VR Verified Reviewer Dental Intern Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent, very technical tool." February 25, 2026 5.0 Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. Review Source CL Cathy L. Director of Operations Medical Practice Used the software for: 6-12 months ### "PatientNow is Great!" June 10, 2025 4.0 Pros I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly. Cons The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Dr Chrono didn't meet our needs. It wasn't very user friendly. The providers struggled to document and it was a bit disorganized Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We’re glad the transition and chart organization went smoothly and that you find PatientNow easy to navigate. We appreciate your feedback as we continue to improve payment collection and device integrations. Your insights helps us make the platform better for everyone. CP Carla P. Owner operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unsatisfied Med Spa Owner " February 20, 2025 2.0 We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software! Pros Customer service is nice. Sales rep went out of his way to say yes to everything. They do not understand what a med spa needs and how the providers need to see the scheduling system. The decision makers hide behind the super nice customer service reps. Cons Their systems don’t communicate with one another. Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering. The apps that our spa providers use are NOT user friendly. We have used Daysmart for years and it is much better with Rx Photo than Patient Now! We should have never signed a contract and now regret it! Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow Because we already used RX photo for photos and forms. Switched from [Sawyer](https://www.capterra.com/p/163567/Sawyer/) We used RX Photo and thought the scheduling system Patient Now would communicate better with RX Photo since they are partners. I don’t really think the PN software creators understand the business of a med spa. Review Source Response from PatientNow February 26, 2025 Thank you for sharing your feedback. We’re sorry to hear that PatientNow did not meet your expectations. Our goal is to provide solutions that support the unique needs of med spas, and we continuously work to enhance our platform based on client input. Regarding system integration between PatientNow and RxPhoto, we continuously work on enhancing their interoperability to create a more seamless experience. We understand that contract terms are important, and we strive to be as transparent as possible during the onboarding process. If there has been any miscommunication or if there’s anything we can do to help resolve your concerns, please reach out to our support team. We’d be happy to discuss potential solutions. We appreciate your feedback and will use it to continue refining our services. OB Oscar B. COO Medical Practice Used the software for: 2+ years ### "Only use this software if you are a big company" February 17, 2025 1.0 Patient Now has been a headache for us, and as we are trying to part ways with them, they are making it very difficult to do so. It seems almost revengeful. Pros Patient Now is a robust software for multi-practitioner and multi-location practice. Cons Customer service is really bad and the product needs a 24/7 IT on staff Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing PatientNow I would not choose Patient now at all, now nor in the future. Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) The platform is not modern, and it requires too much IT work to make it decent. Customer service is their worst enemy, and they never take accountability for their issues. As we are trying to move to another platform, they are making it very hard to do so. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback. We’re sorry to hear that your experience with PatientNow has not met your expectations, especially regarding customer service and transition support. We strive to provide a seamless experience for all our users. Your concerns are important to us, and we will be sharing this with our Customer Success team to review and address any outstanding issues. If there’s anything we can do to help facilitate your transition or improve your experience, please don’t hesitate to reach out. We appreciate your time and insights, as they help us continue to improve our platform and services. SB Sunaina B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Practical and affordable" February 26, 2025 4.0 It's a good simple to use software with no additional features. Pros Easy to use, quick to follow up, and has a wider patient outreach. Cons In order to utilize this software you need to have to focus on data security, regulations and us smart devices. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) it was far to expensive compared to similar software Review Source Response from PatientNow March 5, 2025 Thank you for your feedback! We're glad you find PatientNow practical, affordable, and easy to use. Expanding patient outreach and quick follow up are top priorities. We appreciate you switching to PatientNow and we're committed to providing cost-effective solutions. Let us know if there’s anything we can do to enhance your experience! CB Christine B. Aesthetician Cosmetics Used the software for: Less than 6 months ### "Comprehensive helpful system for medspa" May 20, 2025 5.0 Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments. Pros The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts. Cons Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools. Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) Moved jobs new company uses patient now. I have used a lot of systems i do like this one. Review Source Response from PatientNow July 14, 2025 Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success! Michael N. Owner Hospital & Health Care Used the software for: 6-12 months ### "Stay away" August 15, 2023 1.0 Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver. Pros I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do. Cons Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) They promised me that they could do everything the others did and all on one platform. Review Source KE Kelley E. marketing coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "The best fit for us right now" September 3, 2024 4.0 Fine for the most part! No system is perfect and this one checks more boxes than others. Pros Compared to other systems, this seems to have the most features that we need. Cons Getting help with customer service is difficult and lengthy at times Switched from [Salonist](https://www.capterra.com/p/239848/Salonist/) We actually switch from ProSalon (not an option) for HIPAA compliance. That is all I have to say but this box is making me type more characters... Review Source SY Sarah Y. COO Medical Practice Used the software for: 6-12 months ### "Using, but could be better" August 23, 2024 3.0 It has been rocky. Every step of the way has been a struggle. Pros That it is an all in one hub for our practice. Cons The help to make the practice run smoothly is lacking. They leave it up to the practice to do it all. There should be a dedicated person that works with the manager to push the practice into using all the features and help them set it all up. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing PatientNow We were already with AestheticNow and thought the transition would be easier Review Source TD Taylor D. Office Manager Medical Practice Used the software for: 2+ years ### "Review 8/23" August 23, 2024 3.0 Pros Texting capability and amount of providers. Cons VERY SLOW. Reports are not where they need to be either. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) The cost was cheaper for adding another provider. Review Source KT Kim T. Practice Coordinator and Medical Assistant Medical Practice Used the software for: 2+ years ### "Outstanding Medical Software with Unmatched Tech Support" May 7, 2025 5.0 We have been using Patient Now for over 12 years. All systems are streamlined from patient scheduling to before and after photo management. It has been a game changer for our aesthetic and reconstructive practice. Pros Patient Now has outstanding technical support! They are super supportive and responsive. They have helped me time and time again with customizing templates to streamline our practice. Cons Inability to customize certain aspects of data bases. For instance, the data base of medicines is incomplete and there is no way to add to it. Review Source Response from PatientNow July 14, 2025 Thank you for being with us for over 12 years! We’re so grateful for your continued trust! We're thrilled to hear our support team has been helpful and that the system has made a difference in your practice. We also appreciate your feedback on database customization. Insights like yours help us grow and improve. MD Melissa D. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Decent Product" March 10, 2025 4.0 It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. Review Source Response from PatientNow March 12, 2025 Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! JD Jen D. Aesthetics Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware of this company!" June 26, 2025 1.0 It’s been awful! Since 2 months into my contract with this company I have expressed issues and grievances I’ve had with their product. It constantly fell on deaf ears. Not one ounce of compassion for how this was affecting me and my pre-revenue business. I have literally begged to be released from the contract and no one has cared. They respond with more marketing BS. It’s clear they don’t actually care about the customer or the success of their business- it’s all about trapping people into a year contract and ignoring their heartache and pain, all while getting paid. Pros Nothing. I was told it would be a one stop shop for all my business needs and they fell short in every aspect. Cons Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month. Review Source Response from PatientNow July 14, 2025 We’re really sorry to hear about your experience. We understand your frustration, especially as a new business, and we’re committed to taking your feedback seriously. We appreciate you bringing these issues to our attention and we are reviewing them internally. VK Valerie K. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "PatientNow Customer Service" May 22, 2025 4.0 Overall the experience is good. We had an issue with not being able to submit orders. The representative I spoke with was not only patient and understanding, but also very knowledgeable. They explained everything in a way I could understand, even though I'm not very tech-savvy. They went above and beyond to ensure my issue was resolved. When the rep wasn't able to fix a specific issue I had, he was able to get another department involved to resolve the issue quickly. Pros Scheduling and intake settings are easy to use. Customer service is helpful. I didn't have to wait too long. Cons Would like to make toggling between screens easier when looking for information. Too many steps to access information needed. Some items are not so easy to find. Review Source Response from PatientNow July 14, 2025 Thank you for the kind words! We’re glad to hear your scheduling and intake experience has been smooth and that our support team provided helpful, patient assistance when you needed it. We appreciate your feedback on navigation. Making things easier to access is a priority, and your insights will help guide that work. Thanks again for sharing your experience! CN Caroline N. Clinic Manager Medical Practice Used the software for: 2+ years ### "Choose ZENOTI, rather than PatientNow" January 28, 2025 1.0 If you would like a service-based system, then don't use this one. ZENOTI is miles ahead with service and with reporting! Pros Reporting is alright, but the system ZENOTI is far superior! Cons Service is inadequate and insufficient, associates have different answers...truly, not helpful at all. Review Source Response from PatientNow February 3, 2025 We appreciate your feedback and are sorry to hear about your experience. We are committed to providing excellent service and continuously improving our support to ensure our customers receive the best possible experience. We value your input and would love the opportunity to address any concerns you may have. Please feel free to reach out so we can better assist you. AS Ashley S. Student Computer Software Used the software for: 6-12 months ### "Patient now review" March 25, 2025 5.0 I love it and I’m grateful for it It’s helped me a lot at school. Pros The easy to learn application I’m not great with computers or technology Cons It’s hard to read on your phone and I have fat fingers Review Source Response from PatientNow April 7, 2025 Thank you so much for your kind words! We're glad to hear the application has been helpful for you. We appreciate your feedback about readability on phones and will keep it in mind as we continue to improve. AJ Abby J. RN Alternative Medicine Used the software for: 1-2 years ### "Highly recommend!!" November 24, 2024 5.0 Both myself and my staff enjoyed using this in the office because it was so helpful to keep track of our duties Pros Very pleased with how easy it was to set up and use Cons It was difficult at times when I needed assistance with the software Review Source YG Yelena G. Oener Medical Practice Used the software for: 6-12 months ### "PN review " September 24, 2024 4.0 Overall the product is good, but I would not recommend it for a spa that is small in size. Pros Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is. Cons Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change. Review Source RS Radha S. Administration Medical Practice Used the software for: I used a free trial ### "Good application" February 17, 2025 4.0 Overall great application with relatively easy user experience Pros Efficient, easy to use, can customize when needed. Cons Not the best user interface, but overall not terrible. Review Source Response from PatientNow February 19, 2025 Thank you for your feedback! We're glad to hear that you find our application efficient, easy to use, and customizable to your needs. We appreciate your honesty about the user interface, and we’re always looking for ways to improve. If you have any specific suggestions, we’d love to hear them! Your support helps us continue to enhance the user experience. LF Lexie F. PCC Medical Practice Used the software for: 2+ years ### "PatientNow User!!" September 6, 2024 4.0 Pros I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program! Cons Does have unexpected errors more often than we would like! Review Source IB Inna B. Office manager Cosmetics Used the software for: 2+ years ### "Office Manager" September 6, 2024 5.0 Overall very satisfied, easy to work with or train new staff. Pros Customasable for the most part. Easy to navigate Cons that you can't move the yellow sticky note to the center. Often gets overlooked. Review Source EW Elizabeth W. Manager Alternative Medicine Used the software for: 1-2 years ### "Manager, Medical Office Admin" September 6, 2024 4.0 Pros great organization and tech support. always friendly and prompt in their response time. Cons uploading photos and reports. The reports can be inconsistent and pathways are complicated. 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