--- title: "PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PatientNow the right Electronic Medical Records solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92269/PatientNOW/reviews/" page_type: "reviews" language: "en" --- PatientNow 3.9 (301) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of PatientNow Ease of use 3.8 Customer Service 3.9 ## Pros and Cons in Reviews LC Louise C Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations.“ June 22, 2026 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy.“ February 25, 2026 SL Shelley L OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs“ March 16, 2026 CP Courtney P EstheticianCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.“ June 6, 2025 MD Melissa D Patient CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice.“ March 10, 2025 Nicole R Business Operations and DevelopmentMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We experienced constant latency issues and were not satisfied with the reporting and communications functionality.“ December 5, 2025 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place.“ February 25, 2026 Melodi B Operations ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract.“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary C. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overall Really Great!" June 14, 2022 4.0 Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going. Pros It has bundled most everything needed into one package and is pretty user-friendly. Cons The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing PatientNow Envision had everything easily integrated into one so it wasn't necessary to also purchase a client image program, charting software and appointment software. Review Source RL Rhiannon L. Medical Assistant and Social Media Manager Cosmetics Used the software for: Less than 6 months ### "Patient Now Rookie In Training" June 6, 2025 5.0 I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe. Review Source Response from PatientNow July 14, 2025 Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way! TG Tonya G. Patient Coordinator-Administration Medical Practice Used the software for: 2+ years ### "Patient Now Review" July 17, 2026 3.0 Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. Review Source CL Cathy L. Director of Operations Medical Practice Used the software for: 6-12 months ### "PatientNow is Great!" June 10, 2025 4.0 Pros I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly. Cons The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Dr Chrono didn't meet our needs. It wasn't very user friendly. The providers struggled to document and it was a bit disorganized Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We’re glad the transition and chart organization went smoothly and that you find PatientNow easy to navigate. We appreciate your feedback as we continue to improve payment collection and device integrations. Your insights helps us make the platform better for everyone. VR Verified Reviewer Dental Intern Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent, very technical tool." February 25, 2026 5.0 Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. Review Source JS JEFFREY S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made" March 5, 2025 3.0 We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling. Pros Marketing interface, photo software, booking Cons Customer support and in close second- lack of a real EMR Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing PatientNow We were told is was built for medical practices- not just medspas. That, combined with the scheduling and marketing tools seemed like the right choice for our practice. Review Source Response from PatientNow March 6, 2025 Thank you for your feedback—we’re sorry to hear about your experience. Our software is designed to support both medical and medspa practices, and we strive to ensure compliance and smooth onboarding. We’ve reached out through multiple channels and remained engaged with your team through December. Our standard contracts are 12 months, with your final invoice scheduled for June 2025. If you have any outstanding concerns, please reach out to your Success Manager—we’re here to help and would love the opportunity to support you further. Michael N. Owner Hospital & Health Care Used the software for: 6-12 months ### "Stay away" August 15, 2023 1.0 Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver. Pros I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do. Cons Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) They promised me that they could do everything the others did and all on one platform. Review Source LC Louise C. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Needing a simple EMR system" June 22, 2026 3.0 Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. Review Source DB Dakota B. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "RUN AWAY FROM THIS SYSTEM!" May 15, 2026 1.0 THE WORST SYSTEM I HAVE EVER USED!! We have over 20 open tickets from them dated over a year ago and now they stopped having a virtual chat! Pros There may seem like there are pros at first, but that is how they get you. Once you are using the system, the constant updates become frustrating. You learn how to do something one way, and then it changes again. They also no longer offer immediate support. Instead of being able to get help right away, you have to email them and wait days for a response, which can really slow down operations when you need an issue fixed quickly. Cons ALL CONS. NOTHING WORKS THE SAME. Each month things change and they have SO MANY BUGS they are constantly "saying" their fixing Review Source VR Verified Reviewer Business Operations and Development Medical Practice Used the software for: 2+ years ### "Dissatisfied with the Product and People" December 5, 2025 2.0 I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user. Pros It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive. Cons Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality. Review Source CB Christine B. Aesthetician Cosmetics Used the software for: Less than 6 months ### "Comprehensive helpful system for medspa" May 20, 2025 5.0 Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments. Pros The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts. Cons Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools. Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) Moved jobs new company uses patient now. I have used a lot of systems i do like this one. Review Source Response from PatientNow July 14, 2025 Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success! TW Tanya W. Licensed Esthetician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Patient Now for the WIN" April 2, 2025 5.0 its a great system that I'd recommend for anyone in a med spa setting Pros everything is so incredibly self explanatory ! Cons so far, the only thing I don't love is how I'm seemingly unable to see appointment notes from the app on my phone, only on the computer. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) we couldn't do memberships with aesthetic record, and the reports were never accurate. among other things. Review Source Response from PatientNow April 7, 2025 Thank you so much for the amazing review! 🌟 We're thrilled to hear that the system has been so intuitive and helpful for your med spa. We also appreciate the honest feedback about accessing appointment notes from the mobile app. That’s a great insight, and we’ve passed it along to our product team as we continue to improve functionality. We're so glad you made the switch from Aesthetic Record and that PatientNow is giving you the membership tools and reporting accuracy you needed. Thanks again for recommending us. We’re grateful to be part of your success! KH Karsson H. Director of Operations Medical Practice Used the software for: 2+ years ### "Steer Clear of Patient Now" November 4, 2024 1.0 After 4 years of using their services, we cancelled, only to still be charged for months for a product we'd cancelled. It then took several additional months for the credit. Pros Widely used/accepted. Has brand recognition. Cons Horrific customer service, no ownership of accounts, response times are long and often ineffective. Alternatives considered [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) Reason for choosing PatientNow Brand recognition, but then switched to PracticeQ/IntakeQ Review Source Response from PatientNow February 4, 2025 We appreciate your feedback and regret that your experience did not meet your expectations. Our team strives to provide efficient support and dedicated customer success managers. We continually work to improve our services and appreciate your input. DV Dana V. Business Owner Medical Practice Used the software for: Less than 6 months ### "This software over promises and under delievers" July 13, 2022 2.0 Terrible. My sales person lied to me regarding the functionality of the software. She reassured me in my demo as well as in emails that the system could do specific functions I require. I specifically asked if the system allowed for the creation of templates and/or dot phrases to make my charting streamline as well as consistent. She told me yes. She told me templates could be created in the update my record software. That was a lie. Only patient forms can be created in this software. She mentioned that I could create dot phrases with text expander. When I asked what text expander was she stated it was a way for me to create and use my dot phrases for my charting. What she failed to state is that text expander is a completely separate company with a monthly fee! When I brought this to the manager \[SENSITIVE CONTENT\] attention, she stated that the month free they gave me for signing up should cover the fee I will have to pay this other company to make her system function properly! This company will falsely advertise functionality they are not capable of delivering and expect you to pay for additional services to make up for their shortcomings. I strongly advise against dealing with this company. Pros The software is aesthetically appealing to the eye. Cons Everything. The documentation screens are useless. Information is completely disjointed and non-cohesive. You have to click into to many sections to get the most simple of information regarding your treatment. The forms are in a completely different software called update my records. Why is information in so many disjointed places? Do not waste your time on this software. Keep looking. There are many other medspa software that offer much more than this company at the same price point. Switched from [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) AdvancedMD is not good for medspa functionality Review Source MD Melissa D. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Decent Product" March 10, 2025 4.0 It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. Review Source Response from PatientNow March 12, 2025 Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! VK Valerie K. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "PatientNow Customer Service" May 22, 2025 4.0 Overall the experience is good. We had an issue with not being able to submit orders. The representative I spoke with was not only patient and understanding, but also very knowledgeable. They explained everything in a way I could understand, even though I'm not very tech-savvy. They went above and beyond to ensure my issue was resolved. When the rep wasn't able to fix a specific issue I had, he was able to get another department involved to resolve the issue quickly. Pros Scheduling and intake settings are easy to use. Customer service is helpful. I didn't have to wait too long. Cons Would like to make toggling between screens easier when looking for information. Too many steps to access information needed. Some items are not so easy to find. Review Source Response from PatientNow July 14, 2025 Thank you for the kind words! We’re glad to hear your scheduling and intake experience has been smooth and that our support team provided helpful, patient assistance when you needed it. We appreciate your feedback on navigation. Making things easier to access is a priority, and your insights will help guide that work. Thanks again for sharing your experience! BI Brittany I. Business Owner Medical Practice Used the software for: 2+ years ### "Challenging at first but worth it in the end" March 18, 2025 4.0 Pros Lots of documents and reports to pull up. Cons It is challenging to use at first with many features to get use to. Review Source Response from PatientNow March 19, 2025 Thank you for your feedback! We appreciate your patience in getting familiar with the platform and are glad to hear that you find the reports and documents useful. If you ever need assistance navigating the features, our support team is happy to help. Your insights help us improve! AS Ashley S. Student Computer Software Used the software for: 6-12 months ### "Patient now review" March 25, 2025 5.0 I love it and I’m grateful for it It’s helped me a lot at school. Pros The easy to learn application I’m not great with computers or technology Cons It’s hard to read on your phone and I have fat fingers Review Source Response from PatientNow April 7, 2025 Thank you so much for your kind words! We're glad to hear the application has been helpful for you. We appreciate your feedback about readability on phones and will keep it in mind as we continue to improve. NM Nicole M. Hairstylist Health, Wellness and Fitness Used the software for: 6-12 months ### "Patient now is great! " January 16, 2025 5.0 Honestly it’s been great! Really no complaints. Super easy to use and everything is all together. Pros Easy to use and everything is all on one app. Cons That it logs you out after like 10 minutes of use. It would be better if it’s longer. Sometimes I have gloves with colour on them while a client is waiting and I don’t really have time to re log in all over again. It would be nice if we stayed logged in longer Review Source Response from PatientNow February 3, 2025 Sure! Here’s a professional and appreciative response: --- \*\*Subject:\*\* Thank You for Your Positive Review! Thank you for sharing your positive experience with PatientNow! We’re happy to hear that you find the platform easy to use and appreciate having everything in one place. Good news! You can actually turn off the auto-logout setting if this doesn't benefit your workflow. If you need any help updating this, our support team would be happy to guide you through the process! Please reach out to our team for more details. Thanks again for the great review! cR cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Best stress free EMR " October 8, 2024 4.0 Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use. Pros This EMR is probably one of my favorites I have used. Its simple and easy to navigate Cons Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office Review Source AM Alison M. Medical Director Medical Practice Used the software for: 2+ years ### "Perfect EMR" March 25, 2023 5.0 Best for what we need. I've used many EMR's. This one does everything from scheduling, charting, prescribing, and also accepts payments, and manages inventory. We wanted one system that would do all of these things. PatientNow does all of this, and so much more. Pros Easy to use and responsive support. PatientNow does everything we need - scheduling, charting, documentation, payments, billing, text/email reminders, and able to text, email, and fax from within EMR, inventory, ordering, and practice analytics to evaluate and track anything. I love ability to E-prescribe with integrated PDMP, and able to print Rx when needed. Able to customize and add my own documentation templates - makes everything easy. Cons Spell check is not automatic in documentation - you have to remember to run spell check if you need it. Review Source BY Beck Y. Marketing Ex. and Back Office Manager Cosmetics Used the software for: 1-2 years ### "The Two Sides To Using PatientNow" May 15, 2023 4.0 Pros I like how everything is in one system. It's easy to check people in and out, schedule, and process payments. With this system, we can now allow for prepurchasing singular items, as it allows us to keep better track of how many sessions are left in someone's package. Cons Texts never work. I stated it earlier in the review, but I get them approved, it says in every patient profile that the texts went through when they didn't, and then support tries to tell me I'm wrong or say I'm doing something wrong when I haven't done anything different than they've told me. You also can't use the mass email function if you're using Gmail due to not being able to send more than 500 emails in 24 hours. Not every report matches with each other, and the treatment pathways don't always work. And most annoyingly, support doesn't know what the heck they're doing 90% of the time. I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do. Review Source LS Leticia S. PRACTICE ADMINISTRATOR Medical Practice Used the software for: 2+ years ### "PatientNow technology and ease of use supersedes our expectations" May 2, 2023 5.0 In our medical practice it is crucial to have a dependable and user friendly EMR system and we have been using 10+ years without any issues. The overall support has been very well and if the support staff cannot assist they will find someone that can. One of the best things is that it is not on the Cloud. Pros Easily can use of and train for PatientNow. Appreciate that support team accepts recommendations to adding reports. Support staff has been very good since we have been using it (10+ years) Cons Would like to able to customize reports more to our needs. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing PatientNow the expense. Nextech is too expensive. Review Source LP Lenore P. RN Medical Practice Used the software for: 2+ years ### "Patient Now User" August 1, 2023 5.0 Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends out appointment reminders, creates financial reports that are important to our company, as well as email blasts, ease of use workflow calendars/ scheduling. Also love that PN keeps track of patient referrals. Pros The scheduling , invoice/payment features of patient now work very well. All of the steps are very well thought out and easy to understand. Cons Trying to learn how to create an email list to send out an email blast. However, the cust serv reps are amazing and patient and helpful. They can get you through anything that is PN related. Review Source DD Daniel D. Assistant Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Probably the best EMR, wish there were better" December 28, 2021 4.0 PatientNow is great and allows us to manage our practice effectively. There are definitely things that we would change about it especially from a reporting and scheduling standpoint. Pros PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn. Cons Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.