# Page 10 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92269/PatientNOW/reviews

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PatientNow

3.9 (297)

[View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 10 - Reviews of PatientNow

## Showing most helpful reviews

Showing 226-250 of 297 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Medical Spa and Marketing Manager  
Medical Practice  
Used the software for: 2+ years

### "Patient Now is great! "

April 30, 2019

5.0

Overall, it has been lovely! I already recommend it to peers. I just wish reports for certain things were clear.

Pros

The options for reports, schedule building, all the flexibility

Cons

It runs a bit slow for my liking. However, we are using it remotely, so that could be why.

Review Source

dC

dina C.  
manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patient now for Dr Office"

October 2, 2018

5.0

We just started a rewards program and patient now has the ability to automatically give our patients those reward points. This is great feature because it takes human error out of question.

Pros

I like that it is able to award points since we have a 5% cashback on all purchases program in our office. I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

Review Source

TF

Theresa F.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Long time user"

October 12, 2019

5.0

Love the product, disappointed in advancements. Improving but deficient customer service

Pros

Aesthetic abilities. Easy to use with cosmetic side of the practice

Cons

Not conducive for practice that also does anything that requires traditional notes

Review Source

JW

Julia W.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patient Now Review"

October 3, 2018

3.0

It’s okay. I think it would be a great software program for an office with only one provider. It just doesn’t work well as we’d like in our of nine providers.

Pros

Its fairly easy to learn and very user friendly.

Cons

It’s missing key elements for reporting and other functions. Most of the time it doesn’t work the way we need it to so we end up having to create work around protocols to complete tasks. It’s very time consuming and not as effective as we would like.

Review Source

WS

William S.  
surgeon  
Medical Practice  
Used the software for: 2+ years

### "Long time user"

October 14, 2019

5.0

Good experience. No major problems after 10 years of use.

Pros

Has been effective for more than 10 years. Relatively easy input and scheduling features are intuitive.

Cons

reporting features have been limited; prescriptions writer features are not ideal

Review Source

PH

Phil H.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Please read this prior to signing up with PatientNow"

November 22, 2021

3.0

Ultimately, they were unable to supply the report to assist with monthly accounting, so we cancelled the agreement. Now it has been three months and five to ten emails requesting they refund the rest of the fees they charged inappropriately on my credit card. I still have not received the refund. This is an extremely poor way to do business.

Pros

PatientNow employs people who tell you what you want to hear. The Over-promise and under-deliver. With that being said, the software does have some intriguing points. We did sign up with them with the caveat that they produce a report that would help with our monthly accounting. They assured us it would not be a problem. Fast forward six months and it is a problem.

Cons

They do not have an efficient way of capturing financial activity to be able to build a general ledger or financial statements.

Review Source

Brooke M.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Great for tracking patient information and data"

July 7, 2020

4.0

System could be streamlined to allow for much quicker data input and streamlining

Pros

The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.

Cons

It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.

Review Source

SL

Spice L.  
physician, owner  
Medical Practice  
Used the software for: 2+ years

### "PN invite"

October 1, 2019

4.0

Pros

very intuitive. Easy to use, like the access being on cloud, tablet functionability as well.

Cons

technical support at times has been difficult to get a timely response If there is an outage or PN issue we don't get notified

Review Source

AS

Alex S.  
Manager  
  
Used the software for: Less than 6 months

### "Deceptive and simply a poor product and organization."

July 18, 2018

1.0

Pros

Nothing of note. This product can do a lot of things but nothing very well. It's email blast functionality is clunky and the UI is ugly.

Cons

I would strongly recommend against working with this company. We pre-paid for a 1 year subscription with them and their support/deployment staff disappeared once they got the money. To make matters worse, the things sold in the package we purchased simply don't even exist. The software does an extremely poor job integrating and leaves a ton of work for your staff to perform manually. We have requested a refund but the money is gone and we are left with product that doesn't work and is not deployed. These people are a joke!

Review Source

Response from PatientNow

July 25, 2018

Hello Alex, We are extremely sorry to hear that after having been installed, completing staff training and going live with patientNOW, you have decided that our leading EMR and Practice Management solution does not fit your needs. Access to patientNOW will remain available to you for the balance of the agreement. If at any point in time you choose to reconsider, we will happily welcome you back with our complimentary training and support to ensure your success in doing so. -patientNOW Customer Success

CB

Celia B.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use EMR for aesthetics"

September 28, 2018

5.0

Using PN EMR for all office and practice functions. I find it fairly easy to use and overall like it. I would recommend it to a colleague.

Pros

Ability to edit notes. Inventory is useful, ability to use a pen on a tablet to write chart notes is excellent

Cons

Unable to successfully integrate photos, seems like a glitchy function. Support often doesn't answer the phone, and support personnel are sometimes not up on every issue.

Review Source

VR

Verified Reviewer  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review"

December 28, 2020

3.0

Customer support is very inadequate

Pros

Pathways for patient follow-up, marketing analytics

Cons

Customer support is horrible. Initial contact was not helpful, and have been through about 3 more in order to finally get some basic help with setup and troubleshooting

Alternatives considered

[Symplast](https://www.capterra.com/p/178244/Symplast/)

Reason for choosing PatientNow

familiarity with the brand

Review Source

TO

Tracy O.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "User friendly"

April 30, 2019

4.0

Customer service is great! They need some regular upgrades, with templates, shortcuts.

Pros

Very user friendly, easy to train on schedule is easily read

Cons

Cant delete unused procedures, RX is terrible, cant delete unused users

Review Source

JF

Jenny F.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "PatientNow"

April 29, 2019

4.0

It is a good small business software. It's easy to learn and you have customer support right there to help you.

Pros

It's easy to learn and get the hang of it

Cons

It doesn't talk to the other big medical software's such as EPIC

Review Source

AA

Ashley A.  
Sales Assistant  
Plastics  
Used the software for: 1-2 years

### "Great program, not perfect"

October 2, 2018

5.0

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more. It is not perfect, but overall happy and would recommend.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

There is no "lock" for office appointments or sticky notes. It takes extensive knowledge to set treatment pathways. I wish there were ways to save commonly run reports on "ReportNow"

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "PatientNow is good software"

September 26, 2019

4.0

Great software. If they can truly make it HTML and able to use it on the Mac, it will be even better.

Pros

I think the ability to customize your MedSpa software is good. Dividing the revenue up to cost of product, commission to injector, and profit of the product/service is really important. It does this well.

Cons

I cannot use it on a Mac. This is a big deal, as the CEO, I use a desktop Mac and it's difficult for me to pull out a laptop to check on the revenue, how busy we are, etc.

Review Source

JC

Justin C.  
Head of IT  
Medical Practice  
Used the software for: 1-2 years

### "Awful"

February 24, 2017

2.0

The product is an awful EMR. While it is aesthetically very appealing over many options, it is just a disguise for how featureless it is. Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable. I wouldn't recommend anyone chooses this unless they are fine with it not interacting with any outside systems or devices.

Pros

Aesthetically appealing, mostly simple to understand. User-friendly UI.

Cons

Virtually no API. Featureless. Low-to-No outside collaboration/integration.

Review Source

BS

Bianca S.  
Office Manager  
Plastics  
Used the software for: 1-2 years

### "Patient Now Review from plastic surgery office"

December 8, 2020

4.0

Pros

It is simple to use, tutorials are straight foreward

Cons

How often it crashes, when there is a discovered bug that it takes weeks to be resolved.

Alternatives considered

[ModMed](https://www.capterra.com/p/124590/EMA/)

Review Source

MR

Muhammad R.  
Medical Doctor  
Hospital & Health Care  
Used the software for: I used a free trial

### "PatientNow, the ideal aesthetic suite"

March 25, 2024

5.0

Pros

Seamless medical practice management with excellent electronic record keeping.

Cons

Not user friendly and issues with syncing with apple IOS.

Review Source

KH

Karen H.  
Patient Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Patient Coordinator"

September 19, 2018

3.0

I like patient now but I find some of their billing programs less than par and hard to understand. With some support, it makes it better

Pros

It's pretty user friendly, Easy to toggle back and forth from screens, Able to do alot of things that we probably don't use efficient enough

Cons

Some of their billing programs are less than par. It's sometimes hard to get through to the support crew

Review Source

WF

William F.  
Medical Director  
Medical Practice  
Used the software for: 6-12 months

### "PatientNOW has been a game changer "

December 21, 2020

5.0

Pros

Ability to see reports, use pathways, membership program and customer service. The customer service has been outstanding. Prior to using PatientNOW if we had a question we would have to email the EMR company and hope we would get an answer. With PatientNOW we can call directly, talk to someone (this is amazing), and get the answer we need.

Cons

We have not found any problems at this time.

Review Source

JJ

Jason J.  
Medical Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "There are better options"

December 15, 2020

4.0

Overall not a bad experience but we have chosen to use another vendor instead

Pros

The company has been very responsive to problems and continual updates have been great.

Cons

There are better options with more features, less problems, and at a better price.

Alternatives considered

[MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)

Reason for choosing PatientNow

Better features and ease of use.

Review Source

AB

Anna B.  
Patient Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "PatientNow has a few glitches, like all of these platforms, but works for the basics."

January 24, 2018

3.0

Daily ease of use is appreciated.

Pros

Ease of scheduling and patient notes. We are easily able to scan in paper documents to e-charts and organize those once uploaded to a patient.

Cons

The reports are tricky. Our issues tend to stem from how the system was set up, then things changing and the change not occuring in PatientNow. Best advice is to set it up how you will always want it, otherwise it's very difficult change. Once you have historical data set up a certain way, you can't change gears.

Review Source

SP

Sandra P.  
practice manager  
Cosmetics  
Used the software for: 2+ years

### "Patient now emr system"

October 2, 2019

5.0

Pros

I like the fact that it is user friendly and easy to learn.

Cons

I don't like the fact that I can not create campaigns to market to patients

Review Source

NH

Nedra H.  
Surgeon. ( MD )  
Hospital & Health Care  
Used the software for: 6-12 months

### "The Very Best"

May 4, 2019

5.0

Can’t say enough good things about this EMR and the support staff that got my practice up and running in no time at all. I am spreading the word about Patient Now to my colleagues and their office administrators.

Pros

We have been through two different EMRs and by far Patient Now is the most efficient and user friendly of them all.

Cons

Nothing the software and the support team that stand behind it help you over any challenges you might encounter with the system. Its a top quality product .

Review Source

RW

Rebecca W.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Makes life easy"

September 27, 2019

4.0

Very delighted

Pros

It was easy to use and teach staff how to use the system.

Cons

There is almost too many options for my small practice.

Review Source

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