# Page 11 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is PatientNow the right Medical Practice Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92269/PatientNOW/reviews

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PatientNow

3.9 (297)

[View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 11 - Reviews of PatientNow

## Showing most helpful reviews

Showing 251-275 of 297 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VB

Valerie B.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Reliable Service"

October 1, 2019

5.0

overall experience is positive

Pros

Large platform with technicians that really know it

Cons

it is not easily integrated with other systems

Review Source

RK

Ryan K.  
President and CMO  
Medical Practice  
Used the software for: 6-12 months

### "Good and bad"

September 27, 2019

4.0

Despite the Cons noted above I have found the people at pN extremely great to work with but just wish the software was easier to use so I did not have to rely on support and our dedicated person so much.

Pros

Great support. Is ok after about 6 months of use.

Cons

Really cumbersome and not intuitive design to doing even simple tasks like emailing a patient document. Rx screen is busy and scattered in appearance. I should comment that I find most EMR software to be like this.

Review Source

EP

Ethan P.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Patient Now functionality review"

September 15, 2017

3.0

Be responsive. Get a cloud option promptly.

Pros

I like the reports I can run with the system for tracking and financial purposes. It is fairly straight forward to work in, as well.

Cons

It does not have a cloud option and is based on our server which takes up a lot of space. Also, the patient portal for patients is always giving us trouble. The plug-in for outlook isn't available with the new update and so we cannot update because that option is vital in our daily demands.

Review Source

ET

Erin T.  
Mental Health Coach  
Mental Health Care  
Used the software for: Less than 6 months

### "Patient Now is a great choice"

August 14, 2023

4.0

Pros

I really like how easy it is to schedule a patient, leave notes for my team and manage my own schedule.

Cons

Its not the most compatible with a MAC. I had to purchase and download a software called Parallels and it runs slow.

Review Source

TJ

Tracey J.  
Adminstrative Assistant  
Medical Practice  
Used the software for: 2+ years

### "Hit or Miss "

September 27, 2019

1.0

Pros

We have separate user log ins. Pretty colors.

Cons

Reporting needs work. It is difficult to maneuver in the program.

Review Source

JF

Jenny F.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Review"

September 25, 2018

5.0

Pros

Has the tools and functionalities you need for the business

Cons

Not user friendly in choosing the patients

Review Source

KJ

Karen J.  
VP Operations  
Medical Practice  
Used the software for: 6-12 months

### "Biggest Mistake Ever"

December 8, 2020

1.0

Terrible! Poor customer support, always down, not user friendly at all. Ask 10 different people on their payroll (if you can find the same one twice, good luck) and you will get 10 different answers.

Pros

Has some nice charting features but we have not found much else we are happy with.

Cons

It takes 5 clicks to get even the simplest task completed. Functionality is Not what they promised and the worst problem yet is that it is always down or glitching.

Review Source

RS

Rupa S.  
Test Lead  
Computer Software  
Used the software for: 6-12 months

### "Its an easy to use tool that makes patient management easy"

March 28, 2024

4.0

Overall my experince was good. There is good support available which makes learning and using the tool quite easy

Pros

Its an easy to use tool. Quite intuitive. Good depth of features

Cons

I found configuring flows a bit tricky.

Review Source

AO

Ashleigh O.  
owner/NP  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patient Now Review"

September 27, 2018

3.0

poor customer service. poor training experience way to high annual fee for poor customer service high i cloud storage monthly fee

Pros

can access at home. I like using the images to chart on.

Cons

Slow Can't send scripts electronically hard to build out new forms and don't like paying for form build out.

Review Source

SH

Sheena H.  
Director of Operations  
Medical Practice  
Used the software for: 2+ years

### "Ease of use"

October 2, 2018

4.0

It's been great.

Pros

The client support is fantastic. By phone and email they are quick to respond and extremely helpful

Cons

It would be great if the reports were easier to find. There are too many areas to pull report from and they are not labeled for an easy find

Review Source

HJ

Hillary J.  
Director of Marketing  
Medical Practice  
Used the software for: 2+ years

### "So happy we made the switch!"

June 21, 2016

5.0

Pros

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Cons

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Review Source

DK

DAWN K.  
hr EMPLOYEE  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patient Now Review"

September 28, 2018

5.0

I LIKE PATIENT NOW BUT IT IS ALWAYS A CHALLENGE TO GET A HOLD OF ANY REP

Pros

IT IS ABLE TO COMPETENTLY KEEP TRACK OF FOLLOWUP COMMUNICATION WITH PATIENTS

Cons

IT IS NOT USER FRIENDLY, TAKES A WHILE TO UNDERSTAND ALL THE FUNCTIONS OF IT.

Review Source

EC

Edrick C.  
Business Development  
Medical Practice  
Used the software for: 1-2 years

### "Patient Now Review"

October 4, 2019

4.0

Pros

The different features and options with the patients and the marketing aspects.

Cons

A little out dated and sometimes slow when it comes to searching history photos.

Review Source

DD

Danielle D.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Solid EHR Platform"

September 28, 2018

4.0

Initially we had major problems with one member of their staff, but now their staff is AMAZING. Same day responses, on-site visits (they sometimes bring doughnuts), and they will cheerfully help with even the silliest, repetitive question.

Pros

Levels of use - you can start just scheduling, and then add in elements as you transition.

Cons

It doesn't feel super intuitive, and the set-up is quite involved.

Review Source

KW

Kristin W.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Patient Now is a wonderful!"

June 22, 2016

4.5

Pros

I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

Cons

Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Review Source

PC

Peter C.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Must have for a new practice"

June 26, 2016

4.5

Pros

In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Cons

The treatment pathways could be simplified, but work.

Review Source

JJ

Julia J.  
Patient Care Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent services"

August 14, 2023

5.0

Pros

Fast response time, easy to learn and efficient problem solving.

Cons

Outdated appearance and mandatory referral source entry to create an account.

Review Source

CD

Cynthia D.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Patient Now is a pretty good value"

September 25, 2018

4.0

Fairly straightforward system

Pros

Reasonably affordable, easy / straightforward to use

Cons

Have to call to make some changes and some limitations

Review Source

MG

Maria G.  
M.A.  
Medical Practice  
Used the software for: 2+ years

### "PatientNOW Review"

October 9, 2018

4.0

have been using the program for 6 years and love it

Pros

the software is very user friendly

Cons

the software updates too often

Review Source

IO

Ivette O.  
Assistant Manager  
Plastics  
Used the software for: Less than 6 months

### "Love PatientNOW!"

June 12, 2023

5.0

Pros

The system was super easy to learn and they offer great customer service support. I love that you can communicate with patients right from the system!

Cons

I haven't found any negative features yet!

Review Source

KP

KATHRYN P.  
OFFICE MANAGER  
Medical Practice  
Used the software for: 1-2 years

### "HELPS MANAGE THE DAY TO DAY OF OUR OFFICE "

October 9, 2019

5.0

Pros

EASE OF USE, MUTLIPLE OPTIONS WITHIN SYSTEM

Cons

PHOTOS ARE DIFFICULT TO LOAD AND MANAGE.

Review Source

SS

Sarah S.  
Patient Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Worst Decision for Any Practice"

June 20, 2016

1.0

We have been mislead from the very beginning with this product. It is based entirely off taking elements from existing software and trying to mimic them. It corrupted our data from Nextech that we had been using for 4 years, compromised our server, mismanaged our patient information, did not transfer data correctly, the list goes on...

Pros

Absolutely nothing.

Cons

We were completely mislead to believe this software could email all our newsletters- it can only email 30 patients AT A TIME. We were told it would be an easy transfer- IT HAS TAKEN THREE MONTHS and is still occurring We were made to believe it was capable or storage, scheduling, data reports, marketing information, and security. None of that has been the case. We call at least seven times per work week with issues and have to leave voicemails to be contacted by techs..

Review Source

KK

Ken K.  
Social Media Content Creator  
Plastics  
Used the software for: Less than 6 months

### "Great Customer Service"

September 7, 2023

4.0

Pros

I had a great experience with customer service!

Cons

From an aesthetic standpoint it's not the best, but it gets the job done.

Review Source

TW

Taylor W.  
Patient Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Patient Now is Great"

September 26, 2019

5.0

Patient Now is great besides the few flaws it has.

Pros

Patient Now is very easy to use and is very reliable.

Cons

Patient Now often freezes or stops working when we need it to be working.

Review Source

PD

Paul D.  
COO  
Cosmetics  
Used the software for: 6-12 months

### "Review of Patient Now"

April 15, 2019

4.0

I would give PatientNOW a "c" score. Seems harder than it needs to be

Pros

It's high functional capabilities. Good marketing tools.

Cons

Still have trouble navigating our way through

Review Source

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