# Page 2 | PatientNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PatientNow the right Medical Practice Management solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92269/PatientNOW/reviews --- PatientNow 3.9 (298) [View alternatives](https://www.capterra.com/p/92269/PatientNOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of PatientNow ## Showing most helpful reviews Showing 26-50 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Operations and Development Medical Practice Used the software for: 2+ years ### "Dissatisfied with the Product and People" December 5, 2025 2.0 I would NOT recommend going with PN. It's 2025, there are so many other options with systems and teams that are better designed for the user. Pros It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive. Cons Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality. Review Source TW Tansy W. Practice Manager Medical Practice Used the software for: 6-12 months ### "Excellent EMR" October 23, 2025 5.0 I would describe it as professional, user friendly, and if you have an issue or can't remember part of the training, they are always there for you. 10 out of 10 all the way around!! Pros The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch. Great value for your money. Very user friendly, I love the ease of the entire system. We had another EMR that was not easy to use at all, I did research on this one and I am so glad I did! Cons To be quiet honest, this is a new EMR for us, I have not found any Cons so far. I love the EMR. When I did my research for another EMR, I found this one and was really interested in it. The one that we use to use was junk! Review Source LT Lia T. Practice Manager Medical Practice Used the software for: 2+ years ### "Long time, unhappy customer" December 4, 2025 2.0 The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[4D EMR](https://www.capterra.com/p/10020106/4D-EMR/) Reason for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech Review Source SL Shelley L. Owner Alternative Medicine Used the software for: 1-2 years ### "Great support " March 16, 2026 5.0 Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox Review Source PW Paige W. Executive Assistant to the CEO Medical Practice Used the software for: 6-12 months ### "10 out of 10 - Recommend! " June 3, 2025 5.0 From day one,\[sensitive content hidden\] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came \[sensitive content hidden\] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, \[sensitive content hidden\] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Needed a true EMR system and BLVD.io didn't offer that. Review Source Response from PatientNow July 14, 2025 Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! JB Jen B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Robust software, terrible support and sneaky contracts. " May 21, 2025 2.0 We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. \[sensitive content hidden\] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. Review Source Response from PatientNow June 2, 2025 Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. TG Tonya G. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Using Patient Now" June 10, 2025 4.0 Most of the modules are very user friendly and easy to navigate through. Their support group is always helpful and efficient when I have to call them. Pros Entering a new patient, demographics, medical history, medications is a fairly simple process in Patient Now. Scheduling appointments is a simple process and I love the secure pay feature since we have to collect a deposit from patients. Cons The insurance module is slightly complicated. It takes quite a few steps to create an insurance claim and the check status has never worked since we started filing claims. I am not sure if it is Patient Now or if it isn't set up correctly. Review Source Response from PatientNow July 14, 2025 Thank you for your thoughtful review! We’re glad to hear that PatientNow is user-friendly and that our support team has been helpful. We appreciate you sharing your experience with the insurance module. We’re continually working to improve its functionality and ease of use. Your feedback helps us focus on what matters most. Nick W. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. " December 1, 2025 3.0 There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. Review Source MH Miranda H. Office Manager Medical Practice Used the software for: 2+ years ### "Would recommend PatientNow!" May 7, 2025 5.0 Overall PatientNow is a great system. It has everything that you need in one system and the reports can me modified and that is always helpful! Adding new product or services to the system is very easy and there are a lot of step by steps articles or videos to watch. Pros How user friendly it is. Everything you need to run a medical practice in one program. Customer service team is amazing! Cons There are too many system updates and not all the updates are good. Some cause more issues than what there was before. Review Source Response from PatientNow July 14, 2025 Thank you for the kind words! We’re so glad you find PatientNow user-friendly and comprehensive, and that our support team has been helpful. We appreciate your honest feedback about system updates. We know how important stability is, and we’re always working to improve. Thanks again for being part of the PatientNow community! DG Darrell G. Owner,Clinic Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Happy with Patient Now in our Medical Weight-loss Center" April 24, 2026 5.0 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Review Source JS JEFFREY S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading Claims of Software Capabilities and Support is Lacking Once the Sale is Made" March 5, 2025 3.0 We were told we could replace our EMR with this one-stop solution and that's simply not at all true. The "EMR" in this software dos not comply with regulations and will not work for any practice that provides medical services as opposed to medspa services. Salespeople and onboarding contacts simply seem to disappear once the sale is made. We were reduced to begging them for help and though they could never seem to find the time to help their billing team never missed a bank draft. I'm left to dispute charges with our credit card company even after cancelling. Pros Marketing interface, photo software, booking Cons Customer support and in close second- lack of a real EMR Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing PatientNow We were told is was built for medical practices- not just medspas. That, combined with the scheduling and marketing tools seemed like the right choice for our practice. Review Source Response from PatientNow March 6, 2025 Thank you for your feedback—we’re sorry to hear about your experience. Our software is designed to support both medical and medspa practices, and we strive to ensure compliance and smooth onboarding. We’ve reached out through multiple channels and remained engaged with your team through December. Our standard contracts are 12 months, with your final invoice scheduled for June 2025. If you have any outstanding concerns, please reach out to your Success Manager—we’re here to help and would love the opportunity to support you further. AC Aurora C. Administrative Assistant Consumer Services Used the software for: 2+ years ### "Patient Now Pro User" September 9, 2025 4.0 For the most part, it is a pleasant experience. Patient Now is reliable and easy to use. We can make adjustments and edits as needed. Pros I enjoy the various customizable options available. I also especially like the integration of text messages. Billing on PN is easy to navigate. Also, customer support is quick and responsive. Cons There are too many updates. I think updates should be rolled out on a quarterly basis to improve user experience. Review Source BB Berneil B. Office Manager Medical Practice Used the software for: 2+ years ### "Patient Now customer support" September 15, 2025 5.0 Same statement as above. Pros Patient Now customer support. All representatives are so timely, helpful and kind. They are patient with my requests and don't make me feel like an idiot when I have a tech issue (mostly my mistakes!). Cons I have no negative responses to share concerning Patient Now customer support. All representatives were professional and helpful. Review Source SF Sachary F. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Great features" September 24, 2025 5.0 Great. Any time I have questions, I call the customer care line, and I am guided right away if the issue is hard to explain. The customer care representative will do a screenshare and guide me Pros You can copy and paste an appointment, which saves time creating new appointments when you have patients waiting up front. Cons You cannot delete appointments that were created by mistake , the appointmetn stays in the client record. Review Source VR Verified Reviewer Operations Manager Medical Practice Used the software for: 1-2 years ### "STAY AWAY AT ALL COST! Worst EMR System ever! " January 27, 2025 1.0 We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience. Pros There is nothing good about this EMR system. The only good part was the person assigned to our account. Cons Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently. We had to train more than a month. Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations. Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care. Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care. Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa. Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed. We were not provided this information and had to spend hours fixing this issue on our end. Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources. PatientNow tech support number was put to speed dial and a call was made every day. Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract. We were forced to purchase Parallels to make it work which was an additional cost. Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems. We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature. PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times. Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods. Hidden fees: We incurred unagreed credit card charges (3.29%). Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3.29% hidden fee. This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement. Delayed updates: The failure to complete updates in a timely manner further interrupted patient care. This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing PatientNow Mangomint is the best EMR system ever, especially after using a horrible program such as PatientNow. Mangomint is super user-friendly, where as PatientNow is so outdated that it crashes all the time. Also PatientNow doesn't work with any Mac computers. Review Source Response from PatientNow February 3, 2025 We're sorry to hear about your experience and appreciate your feedback. PatientNow does offer a simple, fully web-based solution that works seamlessly across all devices, including Macs—without the need for additional software like Parallels. We continuously invest in improving performance, usability, and support to better serve our customers. If there’s anything we can do to address your concerns, we’d be happy to discuss further. SR Scott R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Buyer beware" April 7, 2025 1.0 I've not had a good experience with this company. I have had to hire a lawyer to help correct their overcharges for contracted services. Company is not responsive to my phone calls or email contacts. Pros I cannot say there are any Pros with PatientNow. Cons Cons: Sales does not inform buyer of Mac OS limitations and need for Parallels. Sales personal make promises that are carried through in execution of the contract. Accounts receivable does not follow the contracted price and up charges web services. Company does not respond to correct over payments they charged for web services. Sales, support routinely lie about helping to correct payment problems. Review Source Response from PatientNow May 2, 2025 We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take issues like miscommunication, billing discrepancies, and lack of responsiveness seriously. Your feedback is being escalated to our leadership team for review so we can address what went wrong and work toward a resolution. PD Phillip D. Plastic Surgeon Medical Practice Used the software for: 2+ years ### "Dr. Phillip Dahan" September 15, 2025 5.0 Excellent. We are extremely satisfied with our overall experience with PatientNow and highly recommend it. Pros User friendly. Very simple and intuitive software, which is easy for all staff members to use. Training is simple. Cons Billing features. We find that the insurance Billing component is not as user-friendly as we would like. Review Source KP Katelyn P. NP Medical Practice Used the software for: 1-2 years ### "PatientNow review" June 4, 2025 4.0 It was a good start to our business. I think the essentials will fit us more, but for the most part it was user friendly. Pros The invoices were easily created and easy to look up. Kept track of open invoices. Also liked the we could access some things from phone app. Cons Inputting schedule times for different providers was difficult. Also the photos section sometimes froze up or lagged when on the iPad. Documentation was also irritating. Review Source Response from PatientNow July 14, 2025 Thank you for sharing your experience! We're glad to hear PatientNow helped support your business and that invoicing and mobile access worked well for your team. We appreciate your feedback on scheduling and documentation. Insights like these help us continue to improve. Wishing you all the best as your business grows! RD Rebecca D. OWNER Medical Practice Used the software for: I used a free trial ### "ITS A CON, THEY TELL YOU WHAT YOU WANT TO HEAR. " February 4, 2025 1.0 Terrible - the stress and disruption this cause to my business is crazy, we have documented all issues and concerns. its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with the business, they had not a care in the world. Pros The thought of it being good. I put much thought and effort in to trying patient now after using the same system for 8 years. The integrity and care about small business' is clearly not there. Cons They integrity as a company, sales tells you what you want to hear not actually what they can do, their lack of care to resolve any issues when we reached out. We never came out of on boarding and they are now threatening collections. They where unable to deliver what sales had very clearly told me they can do. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I felt we needed a more medical platform - BUT Patient now is OUTDATED Review Source Response from PatientNow February 19, 2025 Thank you for sharing your experience, we appreciate you taking the time to provide detailed feedback. Ensuring a smooth onboarding process and delivering on our commitments is extremely important to us, and we’re sorry to hear that we did not meet your expectations in this case. We take your concerns seriously and will be forwarding them to our Customer Success team for further review. If you’re open to it, we’d love the opportunity to discuss your experience further and see if there’s anything we can do to help. Please feel free to reach out to our team directly. Your feedback is invaluable in helping us improve, and we truly appreciate it. KB Kelly B. RN Plastics Used the software for: 2+ years ### "PatientNow Review" March 10, 2025 5.0 Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick. Pros The ease of messaging with patients and color coding a schedule. Cons I feel the ability to manage columns and schedules could be more straight forward. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Unsatisfied with the service and support. Review Source Response from PatientNow March 12, 2025 Thank you for your review, Kelly! We're glad to hear you're enjoying PatientNow's messaging and scheduling features and the support our team provides. Please reach out if you need any help managing columns and schedules. PC Pricilia C. Management Medical Practice Used the software for: 1-2 years ### "So glad we upgraded " March 11, 2025 5.0 We love the great customer service they provide- Pros So easy to use- Overall great experience Cons We love we can have such detailed reports on every single procedure- Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Detailed reports were provided by pt now Review Source Response from PatientNow March 12, 2025 We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success! PW Peggy W. CPA Plastics Used the software for: 1-2 years ### "PatientNow Review" March 25, 2025 5.0 Overall, this is a reliable and safe plat form to store patient information. Pros We use this product for our daily operation to document patient information. Cons The design of the product is a little bit old. Review Source Response from PatientNow April 7, 2025 Thank you for your review! We’re happy to hear PatientNow is supporting your daily operations and helping you securely manage patient information. We appreciate your feedback on the design — and great news, we offer an updated web version with a more modern look and feel! Let us know if you'd like help making the switch. TW Tanya W. Licensed Esthetician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Patient Now for the WIN" April 2, 2025 5.0 its a great system that I'd recommend for anyone in a med spa setting Pros everything is so incredibly self explanatory ! Cons so far, the only thing I don't love is how I'm seemingly unable to see appointment notes from the app on my phone, only on the computer. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) we couldn't do memberships with aesthetic record, and the reports were never accurate. among other things. Review Source Response from PatientNow April 7, 2025 Thank you so much for the amazing review! 🌟 We're thrilled to hear that the system has been so intuitive and helpful for your med spa. We also appreciate the honest feedback about accessing appointment notes from the mobile app. That’s a great insight, and we’ve passed it along to our product team as we continue to improve functionality. We're so glad you made the switch from Aesthetic Record and that PatientNow is giving you the membership tools and reporting accuracy you needed. Thanks again for recommending us. We’re grateful to be part of your success! BI Brittany I. Business Owner Medical Practice Used the software for: 2+ years ### "Challenging at first but worth it in the end" March 18, 2025 4.0 Pros Lots of documents and reports to pull up. Cons It is challenging to use at first with many features to get use to. Review Source Response from PatientNow March 19, 2025 Thank you for your feedback! We appreciate your patience in getting familiar with the platform and are glad to hear that you find the reports and documents useful. If you ever need assistance navigating the features, our support team is happy to help. Your insights help us improve! JK Jessica K. manager Cosmetics Used the software for: Less than 6 months ### "Clear System " September 2, 2025 5.0 i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket Pros Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great Cons that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.