Discovery Attender

4.5 / 5 21 reviews

Who Uses This Software?

Companies of all sizes with legal and investigative searches.


Average Ratings

21 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Sherpa Software
  • www.sherpasoftware.com
  • Founded 2001
  • United States

About Discovery Attender

Discovery Attender is a software tool designed to automate the search and collection of electronically stored information across a variety of platforms. This cost-effective solution enables in-house talent to identify and gather responsive information in a timely, defensible manner. Up and running in minutes, Discovery Attender streamlines the process of locating and producing data for electronic discovery requests, compliance, internal investigations and much more.


Discovery Attender Features

  • Case Analytics
  • Compliance Management
  • Discussion Threads
  • Document Indexing
  • Document Tracking
  • Full Text Extraction
  • Keyword Search
  • Metadata Extraction
  • Topic Clustering

Discovery Attender Reviews Recently Reviewed!

Good product.

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Can't open every email, but can over 99% of them.

Overall: I have been using Discovery Attendar for 4-5 years now. Its fairly easy to use and light weight enough to run on a desktop and search 50,000 + emails. Works very will with email stored in .pst files. Other email file types may need help from tech support but they have been responsive in writing patches when needed.

Great tool and competitively priced

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Used this for a litigation search and we found everything we needed..................................

I highly recommend this product

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, awesome support.

Cons: None

Overall: This is the 3rd time I have been a customer, as I have purchased it also at 2 prior employers. The product is fantastic. It is easy to use, it performs queries quickly, and every lawyer I have turned data over to was very impressed with the reports and accuracy.

Recommendations to other buyers: none

Manager of IS

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Quality of data

Cons: I have no issues with the software

Overall: I have used the software many times to gather information for lawsuits. It is easy to use and gathers the information seamlessly

Recommendations to other buyers: Simple to use with an easy installation and setup

Discovery Attender

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: A better GUI would be helpful along with a bubble visual on who is conversing with whom.

Overall: We have used Discovery Attender for a number of years. We have been very satisfied with the function that it plays in our discovery process. We have tried other tools but they never quite measure up to Discovery Attender.

Discovery Attender saved my bacon so many times

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Before we had Discovery Attender we were manually searching Outlook or PSTs, and it was taking hours of my life to perform the searches. With Discovery Attender, I could set up large, complex searches and have them run overnight, unattended, or on a particular schedule. The results are easy to export. Using the Boolean search options, I am able to build complex queries that obtain accurate results. Exporting the results to pst for further review is a breeze. Compared to other email discovery products, this one gave us the best bang for the buck.

Discovery Attender Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We use DA in-house for searching and production of internal emails and file servers. It's proven very useful.

Great product - a bit of a steep learning curve, but it's pretty powerful so it's worth it

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We've used it to research information in emails and on shared drives. Created time stamped saves and even dove into those for more information. Once you get the hang of it, it's a real time saver. Plus, you can, like they use to say, set it and forget it. Let it do the work for you.

Great Product! Does what we need.

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Discovery Attender has been a great product for us. It makes pulling emails across our environment easy. It took me a little while to get the hang of all of the options but customer support staff's support worked with me and helped me fix a few mistakes in my query at times to get it to pull exactly what I needed. If I had to do this manually it would have been a nightmare but with this software I just set it up let it run and checked it later or the next day. I recommend this product. We use it on the IBM i Series platform running Domino.

Solved our eDiscovery needs with flexible lease terms too

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We had the need for an eDiscovery solution, but only at certain times. Sherpa was excellent to work with and walked us through a lease term, installation, follow-up calls and screen sharing making sure we had no questions.

I appreciated they took the time to made sure we did the configs right and even ran some test runs with us to make suer we understood the product.

Great Searches

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The searches are very thorough

Cons: When setting up searches, it is sometimes difficult to get the software to do what you want without hitting the back button and trying again and again.

Overall: This software allows for very extensive searches. We have used this tool very effectively for different reasons. I wish there were more help features when running these searches quickly, but overall the product does what it is supposed to effectively.

Recommendations to other buyers: I think that help features built into the different sections of the search setup would be very beneficial to the end user.

Low cost discovery with good quality features

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it's super fast without indexing

Cons: it has to be installed on a server on premise

Overall: We've used plenty of discoveries for our company. Discovery attender is one of them. Based on what I've used, overall, I have to say discovery attender is least cost but at the same time most consistent and reliable, and effective. It's also super fast. It doesn't require indexing or reindexing so searches are in real time. It's super fast for something that doesn't require indexing. Overall I am surprised how well it works for the cost.

This Software is great

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: none

Overall: I have used this softwre many times. it makes the process of e-discovery very easy and time efficient.

Recommendations to other buyers: none

Excellent product, easy to learn!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Discovery Attender product is second-to-none for legal holds within Lotus Notes. With a quick two-hour training session, I was able to learn the product inside and out and have been using it ever since.

Great discovery tool

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find discovery attendee to be easy to use and great towards the ability to perform searches using complex keywords against Exchange,PST, and file searches. Great tool and gets the job done!

Discovery Attender review

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Sherpa Software¿s Mail Attender is email management software that gives you control over email anywhere on your network, whether in Exchange Server mailboxes or public folders, or in PST files, either on file servers or local desktops. Mail Attender¿s rules-based architecture lets you define granular criteria to locate mail across all possible stores, then carry out a variety of actions, such as:
Enforcing a corporate email policy throughout the organization
Searching for inappropriate or sensitive content and potentially removing it
Deleting old or large items to reclaim disk space
Archiving and exporting mail
Reporting on mail volume or storage used

An eDiscovey Must Have

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having lived through a few ediscoveries WITHOUT a tool to help I can say that I would not be without Sherpa now! The software is easy to install, maintain and is the one tool used to search email to file servers. With the ability to use custom searches I can easily create and modify the searches while the software keeps up with the version to pass on to legal. Searches can be exported and shared with other admins to keep consistent as well.

Vendor Response

by Sherpa Software on February 27, 2015

Thank you for the great review Jayme! We really appreciate the feedback and are glad the product and service we offer are so important to your efforts. Our goal is to make your life easier. Sounds like we make a great team.

Great Affordable EDiscovery Tool

Feb 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Discovery Attender is a great entry level ediscovery tool. It searches networks, exchanges and has a SharePoint option to search and collect most documents across your enterprise network. A robust search tool allows you to search emails, attachments and loose files that it collected. It also has a review function to tag and label files. We use it to assist with small to medium discovery requests without having to pay vendors for hosting and processing data, and it is much less expensive than the large hosted tools such as Relativity or Clearwell. The only shortfall it has is not being able to output files to PDF.

Vendor Response

by Sherpa Software on February 27, 2015

Thank you for the great feedback Jashua. Discovery Attender was designed to be an affordable and easy to use alternative to those types of services and solutions. Glad to hear it is meeting your needs.

If you host exchange, this app is a MUST!

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a very critical task before I "discover" this app. I need to produce emails, export it in PST file with bunch of conditions (sender, recipient, date range, etc..), of course cmdlet script would do that but when the condition gets more complicated you'd end up pulling your hair and give up. Not to mention I'm dealing with 1500 mailboxes and hundreds of thousands emails to be sorted (not including archives). I don't believe in miracle but Sherpa came to the rescue and handed me an app that saved my hair :D

Discovery Attender is flexible, complex and very efficient app (and yes, easy to use!!!). it's what IT would love to have. Customer service is friendly, reliable and easy to deal with. This app gives you ability to pull emails out from the mailboxes, and convert email (eml, msg, pst) in a flash.. There's a lot of things to say but I would just put it this way; This 5 stars app RULEZ!

Anyway, I don't usually write a review, but Discover Attender deserves it. Thank you Sherpa for producing this one of a kind application. I haven't seen any app that would match your's, not a bit.

Vendor Response

by Sherpa Software on November 26, 2014

Great to hear of the success Discovery Attender has brought you Anthony! Feedback like this is what has made Discovery Attender into the unique tool that it is. Thanks so much!

This software isn't for everyone

Nov 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Are you looking for a two month old email from your CEO to the head of HR? That one email with "diversity" in its subject? Honestly, it's not going to be very hard to find, is it... You just need to get logged in and get it over with. If that's a typical search for you, then there's no need to continue. Discovery Attender can do jobs like that, but that's not why it exists.

But if you're reading this, I'll bet that's not your typical search. I'll bet you've got at least 3 terms, a 4 year date range, and 5 to 7 different mailboxes to comb through. Oh and don't forget each of those users has server-based email, plus multiple personal folders on their hard drives. And perhaps this time, you even need to search their My Documents folder, and SharePoint sites. Now you're in Discovery Attender's neighborhood. And life is about to get a whole lot better.

To explain: a few years back, I was just like you. I opened Outlook, I typed my search term in the box, waited impatiently, and then frowned at all those results. I had a pad of paper next to my desk with a grid drawn on it. Each user, each term, each and every data source, a check-box. It was slow, it was boring, and it was prone to mistakes. Not the best environment when lawyers are involved.

Then, our company purchased this software and my searches were quite literally revolutionized, overnight. I found myself looking forward to taking this muscle-car of a program for a spin. I'd define the terms, set a date range, and point Discovery Attender at the specific mailboxes and PSTs involved. Once setup was complete, I'd fire up the search and head home to relax. Upon coming back to work the next morning, my results would be waiting for me in one easy-to-manage location.

Or course it's not all rainbows. If a PST is corrupted, or password protected, you'll find an icon indicating part of the search was unable to complete. You'll have to manually repair, or unlock those troubled files. But then asking DA to run a follow-up search is a right-click away.

Bottom line: if you know e-Discovery, Discovery Attender is going to help you do it faster, easier, and with greater transparency. The software's cost is much less than the days it saves me every year. And I couldn't be happier with the customer support we've received from Sherpa over the last 10 years. You know you don't want to be "thinking about it" when that next e-Discovery deadline pops up. Get to know these guys today!

Vendor Response

by Sherpa Software on November 04, 2014

Can¿t thank you enough for sharing your use case and hearing the many ways Discovery Attender has saved you time, money and headaches. I hope everyone reading this takes your advice so we can do the same for their eDiscovery process. Many thanks!

Discovery Attender review (eDiscovery)

Jun 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the program. It is intuitive and was easy to figure out how to use.

Discovery Attender cut off days if not weeks worth of time in searching our network file locations, and the email search was far easier than anything I¿ve used before.

Phil

Vendor Response

by Sherpa Software on June 04, 2014

Great to hear this Phil! We are happy to hear it's been such a time saver.