Who Uses This Software?

Schools, Churches, Community Service Organizations, Non-Profit Organizations of all sizes, sports organizations, political organizations and anyone wanting to run an auction based event.


Average Ratings

234 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/one-time
    See pricing details
  • Pricing Details
    Multiple event discounts available.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Silent Auction Pro
  • www.silentauctionpro.com
  • Founded 2007
  • United States

About Silent Auction Pro

Simplify every aspect of running your event! Eliminate check-in / check-out lines, store credit cards, sell tickets, Online, mobile, paper, live auction bidding options. Manage contacts, track donations, create auction bundles and printed material, write thank you letters and more. Simple, affordable and powerful event management software for any organization. Includes FREE phone support, FREE night of event support, video tutorials and more. We're here to help!


Silent Auction Pro Features

  • Absentee Bidding
  • Auction Website
  • Bid Management
  • Bidder Management
  • Billing & Invoicing
  • Buy Now Option
  • Buyer Notifications
  • Dutch Auction
  • English Auction
  • Forward Auction
  • Image Editing
  • Inventory Management
  • Live Auction
  • Nonprofit / Fundraising
  • Online Auction
  • Online Bidding
  • Phone Bidding
  • Proxy Bidding
  • Reserve Price
  • Reverse Auction
  • Sealed Bid Auction
  • Shipping Management
  • Silent Auction
  • Watch List
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Silent Auction Pro Reviews Recently Reviewed!


Capterra-loader

Excellent Choice

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand that auctions happen on weekends and support needs to be available then, and when we found a few quirks in the software they were repaired immediately, often by the developer personally. We previously used Greater Giving and BidPal; all three have features that I like and don't like, but overall SilentAuctionPro is by far the best value for the price. The a la carte pricing is a huge benefit for nonprofits like ours that cannot use all features (i.e. online bidding). Overall, from last year to this year (BidPal to SilentAuctionPro), we went from about 100 to 195 attendees, and from our worst checkout ever to our best. The instruction files, help menus, videos, etc were by the far the best of any nonprofit software we have used. We were invoiced after the auction for the software, which could be of great benefit for a nonprofit just starting out with their first auction.

Cons: I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase. It would also be great to have more customization options for the ticket sales page. Because of the way we run our auction, I would very much prefer to be able to assign bidder #s to a household rather than to an individual, but this would have been fine if we had noticed it earlier and planned accordingly. I would also like to be able to customize a bit more on the receipts, include ticket descriptions, etc. I would have set up our fixed price items differently than we were advised to as I don't think it was the best option for our auction and was a bit of a hiccup, but in fairness it was something we didn't get to in advance and did on the fly, so it would have been avoidable with a little planning. Although the reports are generally pretty great, I did have to piece together a few to get to what I needed which could be a pain for someone with less Excel experience. Really minor, but because we can't use online bidding, I print our bidsheets on carbonless paper. Would very much prefer that the half sheet option printed as a 2up because I ended up reformatting them in Adob

Overall: Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year.

Tremendous system for making charity auction easier to set up

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding!

Cons: Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well.

Overall: Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Silent Auction Pro helped us manage over 400 auction items at our event.

Apr 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Cons: 1) Certain characters are not liked by the program (inch symbol, & symbol), especially when exporting to excel. 2) Bid sheet area to write in bids is too crowded, would like options to modify bid sheet layout, not sure if we can or not but would like opportunity to export bid sheets to a file and add "NO BIDS" on back side of page 3) Price went up from last year, both module cost and %. 4) Would like more options to print vs export and when exporting to design what fields and sort order, especially on sold items 5) Dont like that when you create duplicate items that they are linked and then if one is not sold it cannot be deleted without deleting them both 6) When you update an auction item, you go back to the donation, update, then update auction item. It does not always take the updated title from the donation as the new title of the auction item. Cannot figure out why. 7) would like the name on the bid sheets to be larger font, as we had two bidders get the wrong cards and not know that it was not their name at the top 8) Would like bidders to write more clearly :) (I know, out our your control) 9) Would like a quicker way to see what auction items have no bids at the end of the event instead of scrolling through the page

Overall: Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Recommendations to other buyers: Customer Service is great!

Vendor Response

by Silent Auction Pro on April 15, 2017

#1 Ampersands have special meaning in HTML and are therefore prohibited in some fields. Using in. instead of double quotes would be guaranteed to work.
#4 The Write Letters feature of the AuctionPromoter provides a lot of flexibility w.r.t. creating custom reports.
#5 Delete duplicated items using the bulk delete option at the bottom of the Edit Auction Items page.
#6 Auction item titles are DIFFERNT than the donation titles. Auction item titles are seeded with the donation title(s) when you first create auction items. From there on if you want to change the auction item title you have to do it on the auction item, not on the donation.
#8 Me too! Go to mobile bidding and you won't have that problem!
#9 With the AuctionPromoter you can project a leader board that shows all items with no bids. With mobile bidding there is also a special category that shows all items with no bids.

Silent Auction Pro - Good, but with some significant reservations

Nov 09, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Capturing information about donors and donations

Creating auction items from donations

Checking guests in and out, and providing them with invoices

Bid entry (except for Fund-a-need)

Cons: Handling reservations and guests, especially couples and other groups

Formatting bid sheets - very little control over this format

Handling creation and bid entry for fund-a-need

Requirement to create a merchant account with Vantiv

Overall: Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement.

The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items.

We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below).

Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear.

Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them.

SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome.

One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix.

Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account.

Recommendations to other buyers: Be sure to train all the people who will be involved on the day of your event.

Silent Auction Pro Thought of Everything!

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pro's:

1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response.

2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there.

3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early.

4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier!

5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done!

"Be Awares" - I won't say Con's!

1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting.

2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year.

3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in.

Overall, very pleased!

Vendor Response

by Silent Auction Pro on May 10, 2016

Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too!

Thanks again for the great review!

Jim

A Software that DEFINITELY Helps you Raise More Money

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it.

I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.)

During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Cons: The modules could be designed to be easier to differentiate.

Overall: This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it.

I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.)

During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Saved Us Time, Trouble And Confusion!

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can enter your donations one time and duplicate them if you have more than one or if you are repeating the same items the next year, you can see where your volunteers are in the process of getting their donations and they can mark their status, you can bundle lower value items together to make a larger basket and it is easy to do, the check in and check out at our event was fast! And, I was able to enjoy the actual event for the first time.

Cons: Not really a con, but a suggestion if you use this software: have a designated person in charge of using the software and train everyone to enter the information consistently. I think their best practices was helpful¿it saves time to make sure you take that step so you don¿t have to edit a bunch of things later.

Overall: Before finding Silent Auction Pro, we were doing everything by hand. It took up a lot of everyone¿s time and led to a lot of frustration. After a very stressful night of having people waiting for us to hand calculate their winning bids and asking us every five minutes if we were ready, we decided there must be a better way to do this. A fundraiser should be fun! It has fun in the name! So I found Silent Auction Pro. It made such a difference to not have all of those people waiting for us to give them their winning items and invoices. And, checking out was quick. I highly recommend for events like silent auctions.

Recommendations to other buyers: This was a learning curve piece that I will share: sell tickets through silent auction pro¿there isn¿t a charge to do it (we had already printed postcards and were selling tickets at the school so I didn¿t think about it the first time). If you sell the tickets using silent auction pro, all of the info is stored so you don¿t have to enter it later and it is much easier to track everything and the ticket purchasers don¿t even have to check in.

Auction software - JUST PERFECT FOR US!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights.

Cons: After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard.

Overall: Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature.

We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email!

The extensive help section allowed users to familiarize themselves with the various features, too.

Tips for future users: start on soliciting donation early & use SAP to keep track of it all!

We plan to use it again for our next silent auction event in two years.

Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding!

Vendor Response

by Silent Auction Pro on December 21, 2016

Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists.

Silent Auction Pro is the BEST value available with amazing customer support!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is intuitive and and easy to learn. Support team is very responsive and is constantly updating the product. It offers the absolute BEST value of any auction software I have used or researched! The mobile product is clean and user-friendly.

Cons: Some of the functions are a bit hard to find. You do have to be a self-starter to research all of the functions and know exactly what is needed before the gala night to check in, check out, and close the auctions. I had to contact customer support several times throughout the evening for assistance.

Overall: As a nonprofit consultant, I have worked with a variety of nonprofit organizations on their gala auctions. I recommended Silent Auction Pro to a nonprofit pre-school for their gala. We utilized all of the features offered by SAP, including a live and silent auction, the mobile feature and the event planning features with a very user friendly table assignment function. The product is very responsive and intuitive, and helped this organization raise over $79,000 above sponsorships and ticket sales the night of the gala!

Silent Auction Pro is without a doubt the best value of all auction products available. Jim Donnell and his team at SAP are extremely informative and helpful and are available for customer support nearly 24/7. I never had a question that wasn't answered politely and patiently on the first call. You do need to be a self-starter and allow enough time to self-train and train your committee members using the helpful You Tube videos, but their Support people are always available for questions and troubleshooting.

If your organization is on a budget or just doesn't want to pay a lot of money for the auction and event features, Silent Auction Pro is for you!!

Recommendations to other buyers: Start very early to learn the product and do all of the research. Work in their Sandbox demo and do a mock event training with committee members well before the event. Make sure you have plenty of people to do different functions - a separate cashier at check-in and throughout the event. Several committee members are needed to procure, enter auction donations and help package them. Another committee should be responsible for reservations, seating, and check-in.

Sheboygan Service Club

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Silent Auction Pro helped our auction and operations team see data (auction items, ticket purchases) on a real-time basis. Previously, we relied on spreadsheets and emails, and version were easily confused and confusing. It was also great to tally up totals at the end of the evening quickly to make a grand total announce while all guests were present.

Cons: This was our organization's first time using mobile bidding and it was received with mixed reviews. It was confusing for some to login if they didn't receive an email. We will collect emails at registration next year to make it smoother. The QR codes on the items were great, but most guests did not already have the app on their phones. It was difficult, at times, to scroll through items. Lastly, it would be great to have a cross reference for "baskets" by individual. We weren't sure why the numbers continued from 2015 rather than starting fresh for the new event.

Overall: Silent Auction Pro is a powerful tool for fundraising events. Login is smooth for past members and new members of the organization. Once you're on the site for some time, it's neat to see all the various ways data can be sorted and viewed. Mobile bidding was an interesting transition for our group and guests, but I think it will become smoother every year. The software has made tasks for the auction and operations team smoother every year with the saved data. It was great to see our member's work real-time, so we knew where we were at for auction items and ticket sales. It's also great to have the data saved in one spot from year to year.

Recommendations to other buyers: If you group will be going with the mobile bidding, try to post items in advance and have folks sign-up to the site in advance. If this happens, guests will spend less time at the event looking at their phone and trying to figure it out.

Windsor Farm Elementary PTO Silent Auction Pro Review

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great customer service, able to manage all needs in one platform.

Cons: n/a

Overall: Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would have ticket sales go through the office secretary. It wasn't seamless and it wasn't efficient. The checkout process at the event was also a mess as we didn't pre aucthorize credit cards and would have weeks of clean up trying to collect money from bidders who left without paying.

Silent Auction Pro from the moment we received our first donation and our first ticket sale to the end of the auction provided a new ease and professional quality. The software is an Auction Administrators best friend as it tracked everything needed to make the event successful.

We are a PTO of an elementary school and each year our auction makes a net profit of anywhere between $25-28,000. This year we had our most successful auction and I do believe it was because Silent Auction Pro freed up some of the time we used to spend on data entry. I was able to essentially run this auction by myself with the help of Silent Auction Pro. with over 300 auction items.

I would highly recommend the program. The customer service was wonderful as I had many questions with this being my first time. It is an efficient tool to run a successful auction and event and I look forward to the opportunity to use this program again.

Great product

Jul 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We used this software to transition from using Excel worksheets (SO time consuming) to check people out from a live auction, to swiping credit cards and capturing their info for faster checkout. We were able to track our history of donors and popular items, and streamlined our request process to focus on what bidders really wanted. Selling tickets to the event became a much easier process as well. The software was intuitive, and the customer service was great.

Cons: While we loved our experience with Silent Auction Pro, we eventually felt we needed to switch companies to a platform that allowed for public searches of online auctions, rather than requiring a link and approval from an Auction Chairperson. We switched to another company in order to take advantage of a large and searchable/public auction community. However, that switch has cost us much more money. Instead, a strong marketing campaign on social media would bring the extra bidders without paying the more expensive subscription fee that the other company charged us. I will encourage the next Auction Chairperson to use Silent Auction Pro.

Overall: Silent Auction Pro completely changed the way we ran our annual silent and live auction. It took us out of the time-consuming task of tracking everything by Excel worksheets and allowed us to focus more on the actual fundraising.

Vendor Response

by Silent Auction Pro on July 05, 2016

Thank you for the review Jennifer! Regarding us not supporting a publicly searchable page - that's true though many of our customers prefer to keep their events private and use their own marketing efforts to reach bidders as you suggested. This also eliminates the need to potentially ship items to winners in any part of the country and reduces the likelihood of people backing out on an item they have won.

We may add similar capability in the future if we find more demand for it. - Jim

Golf Tournament Auction - Great System!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their online bidding system has opened up our golf auction to new participants that are not able to attend the day of the event. We have been able to grow our bidders and this helps grow the auction revenue! The software is easy to use and simple for the bidder to get started and follow their bids. It is also very easy to close out the auction quickly and securely. Customer Support is excellent! They helped us through many questions and quickly resolved any issues to make our process and event smooth and fun! There are great reporting features that have allowed us to follow up and track the information, items, donors and bidders for the event.

Cons: Would love them to create an app associated with the software for the mobile bidders to easily connect to the online auction.

Overall: This is our 2nd year using Silent Auction Pro for our Online Golf Tournament Auction. It has been a great experience using their system and the support team is excellent - always a quick response and very receptive and helpful. In the past 2 years, we have more than doubled the amount we have raised through the auction!

Vendor Response

by Silent Auction Pro on September 02, 2016

Thanks for the review Julie! Regarding providing an app for mobile bidding. Silent Auction Pro does offer a mobile optimized website that in my opinion is better than an app in that it does pretty much everything an app can do but there's nothing to download to your phone and it never has to be updated. I'll give you a call to get some more information - Jim

Look no further. You have found a terrific solution to your online, silent and live auction headache

Oct 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is our fifth year of using Silent Auction Pro for our annual fundraising auction for our public schools and we can highly recommend it.

We looked at several competing products before deciding it offered the most-bang-for-the-buck for an Internet-based cloud solution (important for the ability to share access with many users). With only a few weeks to prepare, we were able to import the bidder and donor lists from previous auctions, set up all the new donation and auction items, export all the content for our printed program, run our auction smoothly and efficiently (the check-in and check-out process was MUCH improved from the previous years using spreadsheets), generate all reports needed to review and reconcile the results and easily print thank you letters directly from the software. Our bidders were all very impressed with how much better the auction ran that year and we raised over $41,000.

Our experience was so positive with Silent Auction Pro, that we decided to try to take advantage of almost all of its many features. We added the online bidding and mobile bidding options after again reviewing competing solutions, including those that cost thousands of dollars. With more time to prepare, we had almost 300 items listed for bidding online, complete with pictures and links to donor web sites, and collected bids totaling more than $30,000 before our live event even started! I cannot begin to describe how excited our hardworking volunteers were to literally see the fruits of their labor increasing on their computer screens with larger and larger bid results every day of that online auction.

We also took advantage of the integrated credit card processing feature, which allowed us to easily pre-register bidders and sell tickets online. We even had volunteers using iPads to check people in and enter bid results during the auction. And within minutes of the completion of final bidding at our live auction, I checked the results on my phone's browser and realized we had just raised over $56,000. Wow! THANK YOU SILENT AUCTION PRO! And a special thank you to your tech support for all the emails and phone calls you supported us with throughout the whole process.

Look no further. You have found a terrific solution to your online, silent and live auction headaches. We'll certainly be back again next year!"

We used Silent Auction Pro for the first time this year and it was perfect!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was our first time running the school gala and we set out to find some new software to help us get the job done. With Silent Auction Pro we were able to do more with less - money, time and effort! From data entry to bid sheets, display sheets, program production, online bidding, ticket sales, day of event support, credit card payments (through a 3rd party which was also phenomenal), check in/check out and post event reports it was truly a joy to work this product and the support team.

This was my 3rd job for several months (following my full time paid employment and running a busy household) I often found myself in need of support at 10 or 11 pm. I always found a friendly and helpful voice on the other end of phone. Moreover, with Silent Auction Pro, if you can dream it, you can do it. Any idea we had the team worked with us to bring it to successful fruition. They were always available to troubleshoot and even proactively offered corrections to problems I didn¿t even know I had!

With the helpful of Silent Auction Pro we delivered the school¿s most successful fundraiser in years!

Overall: We raised more money with less time and lower cost.

We have used Silent Auction Pro for the past three years to manage our school auction.

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate.

Cons: It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year.

Vendor Response

by Silent Auction Pro on April 17, 2018

Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim

Solid auction software for an event of any size

Mar 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Silent Auction Pro was very helpful in getting and staying organized for our auction. It is a fairly complex bit of software, so the first-time user may be a little daunted by all the options, but the support staff is always (And I do mean pretty much Always) available to explain things, and to help you figure out any issues. They can log in and look at your event with you, and give you real feedback, rather than just general suggestions, which is a huge help. The video instructional resources are also much more helpful that a printed set of instructions and are available on YouTube. It gave us a way to quickly determine how much we had made and which categories of items did the best. We also got a summary of who still hadn't paid for their items.

We bought just the Core and Auction Day, and that was fine for our medium-sized auction (around 100 items and 150 attendees). A bigger event could definitely have benefitted from the features of the Auction Promoter, but we were able to sell tickets online and print all the materials that were needed with the package we got.

Selling tickets online is very helpful, and the partnership that SAP has with Vantiv is a great feature. The folks at Vantiv are also very easy to work with and setting up the merchant account to accept credit cards was very smooth. However, I think there should be a non-profit rate because the cost was relatively high and went up at the beginning of 2017. Fortunately since we signed up 2 months earlier, we got the lower rate.

We did have an issue that caused us some delay and confusion. We had some Celebrity Dinners that we knew would generate a lot of interest and would have multiple winners. We didn't want to use the set price option that is offered for multiple winners because we wanted the competition. We ended up with some delay at checkout because we weren't prepared for how to keep track of the multiple winners in that situation. However, I think that closer consultation with SAP's support staff in advance could have helped us avoid most of the delay (and all of the confusion).

Overall this is a very good product, and I would definitely recommend it for an auction of any size.

Silent Auction Pro makes silent auction process simple and easy to use

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and simplicity of the process.

Cons: Image upload is very limited to what is set in the system and color customization is not available. It will be nice if you can add more image in the registration page to at least match the event website. Data archive is very limited. You have to back-up data after each event, otherwise, it's gone. They're very good in sending reminders, however, having the data archive for future use provides convenience and assurance that at least you have a copy or your data in Silent Auction Pro.

Overall: The software is very simple and easy to use. There are features and functionality that can be improved, however, overall the whole process save you time and money. Highly recommended for fundraising events.

Vendor Response

by Silent Auction Pro on March 07, 2017

Thank you for the review Helna! Just to clarify - we ABSOLUTELY DO keep all your data for each event so you don't have to back it up. All contacts, attendees, donations, payment transactions, everything is still in the system and hosted for a year from your paid event. I think perhaps you are not understanding where to find your archived data.

We've also added a new feature that allows you to upload an additional image for auction items.
-Jim

Great customer service and a useful product getting better. Takes a little getting used to.

Feb 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have now used Silent Auction Pro for 3 years for our nonprofit gala. We started using it because it was the most cost effective way to take people's credit cards ahead of time for a more expedited check out process. Our board still doesn't want to go totally electronic, so we use it to sell tickets, to prepare the bid sheets for silent auction items, and to run the checkout process from our paper-based silent auction.

Pros: once you learn the system, there are a lot of aspects to it that are very quick: preauthorizing credit cards; assigning arrivals to large group ticket packages (improved this year); inputting silent auction items; checking out.

We love the fact that one person can sit down with all the bid sheets and enter winners into the system, and then all the user information pops up at the check out table with just a few clicks. Bundling donations into auction packages is a little bit clunky, but far better than the manual system we used to use.

They are very clear and fair about the pricing, and you can easily scale (want just the processing, one price, add in the online portion, here's the addition, want live mobile bidding, here's the addition.

The support was very responsive to every problem we had.

Cons: The interface and website look a little bit dated. I would like a bit more flexibility in the ticket packages, either with discount codes or special price packages that only certain people could see. The interface isn't super intuitive, but once you know where things are it makes sense. I'd also like to see a little more flexible reporting after the event.

Overall a strong product.

Vendor Response

by Silent Auction Pro on February 15, 2016

Thanks for the review Brian and the listing of Pro's and Cons. We will be releasing "Promo Codes" for tickets this month along with several other minor enhancements.

The online bidding and mobile bidding pages were recently updated to freshen the look. We're going to be doing the same to the online ticket purchase pages. -Jim

Intuitive System and Amazing Customer Service

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed software to hold an in-person auction fundraiser event with only mobile/online bidding (so not to have to deal with paper bids, entering bids, etc. After researching other companies and piloting several "free trials", we decided to go with Silent Auction Pro because it offered all of the tools that we needed at a price that was much less than the nearest competitor. As the Auction Administrator, I found the system to be intuitive and well-labeled. There was no searching and clicking through pages and pages to try to find what I needed. It is all presented clearly on the home screen that has a few clearly labeled tabs that will take you directly to whatever you need. The system can be tailored to your needs - we wanted only online/mobile bidding and we did not need card readers. So - we only selected what we needed and did not have to pay for any whistles and bells that weren't necessary. We were able to easily create an online catalog with photos and descriptions of each auction item, and we were able to paste the URL of the catalog onto our social media sites and into emails, therefore driving up the public interest in the event. We were able to have attendees pre-register, so when they arrived there were no long lines at the check-in table. Check-out went smoothly, too. All you have to do to process a check-out is to enter a bidder number. It generates a list of items and you simply confirm that you want to use the credit card already in the system (or cash/check if the person wants to pay in that manner). It's that simple. I received helpful emails from support staff alerting me to "best practices" and "timelines" without even asking. These emails helped to keep the auction planning on track and really identified potential trouble spots before they happened. There are tutorials/training videos built into the software, so training support staff is easy - you do not have to create your own manual or training sessions, it's done for you!

A Stellar Experience with Silent Auction Pro!

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The biggest (HUGE) benefit of working with Silent Auction Pro is that they are real, actual people that pick up the phone!!!!! Every time I called for questions or help, I spoke with a handful of extremely helpful, skilled experts in the software that walked me through every step of the way. This customer service is head and shoulders above any I have ever experienced before! They went over and above my expectations!

Cons: I can honestly say I can¿t offer any negatives. It exceeded my expectations in every way.

Overall: I have just recently organized my first charity auction fundraiser using Silent Auction Pro. As a complete novice, I found tremendous value in their free whitepaper full of incredibly helpful best practices for organizing auctions. We evaluated three software programs and went with Silent Auction Pro because it completely met our needs at a very reasonable price. It was available in several components we could pick and choose from to pay only for what we needed. For example, our audience wasn¿t ready for the online bidding capability, so we did not have to pay for that set of features. (With a younger attendee base, I would have jumped at the online component.) I found the software incredibly easy to use and got up to speed quite quickly. It was also very easy to train my auction support staff and the company offers a number of great YouTube training videos to help with that.

Recommendations to other buyers: Don¿t look any further. You will not find another program that delivers the value of Silent Auction Pro at the price point and level of support.

Using SAP for silent auction for a Non-Profit group.

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction.

Cons: Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent.

Overall: Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people.

Silent Auction Pro has exponentially increased our elementary school auction profit!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Silent Auction Pro makes the auction process seamless. Our school auction has gone from completely paper based, to silent auction with software, and then to mobile bidding over the past four years. Silent Auction Pro walked us through this process, helping us through each transition. The customer support we received was phenomenal. Their staff even looked for any issues and contacted me with assistance! In addition, we price compared several other similar services, and Silent Auction Pro was very cost competitive!

Overall: Savings of time, money and energy! A huge increase in profit over the last several years!

Perfect for our church auction

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our silent auction had been paper based for two years and we decided to take it to a web-based platform this year. It was a risk, but we did our research and reached out to three different companies for demos. The team from Silent Auction Pro was fantastic and answered all of our questions during the demo and post demo.

Once we decided they were the right company for us - we got to work with set up. Our auction was tied to three performances and we wanted people to buy from any of the performances. The team at Silent Auction Pro worked with us to get it set up so people could sort by auction and also see all items.

The response was incredible. Everyone loved shopping on their phones or the kiosk before the auction, then looking at the tables to check it our and bid.

The kiosk mode was perfect for those not interested in using phones - it ranged from moms letting their younger children bid to people without the smart phones to people whose phones died during the auction!

Then it was so easy to close out after each performance - took us 10 minutes, at most! it was awesome!

Going from a paper auction to an online auction requires more advance work, but it is well worth it. We set up a "photo studio" (black paper on a table and wall) and took glamour shots of all the items. It really made things pop on the site. I suggest having two people enter the items - we had more than 200 items and it took more than a week of working on the event at night to get it loaded. But - in the end - we increased our take by almost 80%. It was amazing. People HATE to be outbid - and were bidding during the performances.

I highly recommend watching the videos - invaluable. But calling tech support when you get stuck is great - they were so helpful and responsive.

We already know we will be using Silent Auction Pro again next year - couldn't be happier with our decision.

Biggest Bang For Your Buck

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, does everything the company says it does, and affordable.

Cons: Absolutely nothing!

Overall: My organization, the Humane Society of Noble County, Inc. in Kendallville, Indiana, recently used this software at our annual Raise the WOOF gala for homeless pets. I recommend this company to anyone looking for an affordable, easy to use system. It was user-friendly for both our attendees and our check-in/check-out staff. The training and support received before the event was excellent, and (the INCLUDED) technical support staff went above and beyond the night of the event when we had a few users that had trouble with the system (which turned out to be simple password errors and nothing to do with the SAP software). We used a different software company in 2016 - it was ridiculously expensive, complicated to use and technical support was NOT included, but could be purchased for another astronomical amount. SAP had REAL people call us to touch base, they kept in contact with emails, and everything we wanted was included in this system. I will be recommending Silent Auction Pro to our next fundraising committee!

Seamless Elementary School Event

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Silent Auction Pro (SAP) helped us pull off a flawless event. The closing out portion after the auction ended was so seamless and easy to manage that less than two days after the auction I feel completely finished and ready to plan for next year.

After some initial fiddling around with the software I finally picked up on how the upper tabs (Home, Group, Donations, Event...) are intended to be a linear progression in your auction planning. Rather than jump around in the software, it makes the most sense to just work in order and the earlier you start the better.

I did have some difficulty figuring out which links to provide parents with and found myself constantly sending out different ones since we ran a pre-auction prior to the actual auction---this we will not do again because it didn't really help the event raise more money like I thought it would. I think a single auction event is better overall.

At the actual event, we had about two thirds of folks showing up "blind" and a little unprepared and needed lots of personal attention for signing up. It wasn't until near the end of the auction that I realized I could have saved myself a lot of trouble if I had just asked for their phone number and I could have just texted the exact link to our auction. Lesson learned.

The online tutorials are good for showing how to add contacts and donors but I think the one showing how to bundle items could me more clear with the verbiage as I had no clue what bundling really meant until someone explained the process to me.

Having had some hiccups along the way, which were most likely my own fault for not more thoroughly reviewing the Help page, I'm looking forward to next year. Knowing that all of my donor contacts and information will be sitting in SAP waiting for me to take action when the time comes is very appealing.

Silent Auction Pro provided the best customer service, especially on the day of my event.

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many things that I liked about the software. Some of my favorite features are the reporting, easy navigation and setup features that were used for our online ticket sales. We did not use the bid number feature but have learned from this year; we will want to use that feature next year. Silent Auction Pro makes everything so easy. However, the one thing that makes them outstanding is their customer service. Anytime I had a question, they were there and they were there with the answer I needed.

Thanks again for a great experience! I am looking forward to working with ALL of you in the future.

Cons: There is not a perfect software for anything, everyone knows that. There are a couple little things I would like to see differently but we will work together to come up with a solution for those items before the next event!

Overall: Benefits from this software is hands down the customer service. Silent Auction Pro is extremely professional, reliable and overall a fantastic software with a fantastic staff. The customer service is the best, especially when you talk to them several times on the day of your event. I was overly stressed about many things leading up to our event but my software was the one thing I had no worries about. I knew I could make a phone call or send an email and have a response immediately.

Great software for the price.

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the amount of support we receive. The amount of help available is very useful. I like all of the tutorials on the admin side.

Cons: ITs not the most user friendly. There are a lot of steps between registering and bidding. I felt like you needed to make sure people were registered then make sure it hey had a cc added and then make sure you could charge that card at checkout. Seemed like a lot of steps for the users.

Vendor Response

by Silent Auction Pro on May 12, 2017

Hi Bridget - thank you for the review. It sounds like you might have not understood the registration process. If you are selling tickets through Silent Auction Pro then anyone who purchases a ticket is automatically signed up for online bidding and their credit card is stored securely on file. The same applies for someone just signing up for online bidding.

It is possible for an administrator to enter a contact into the system and then put a credit card on file for them, and they still not be signed up as an online bidder. That's not the way to sign someone up for online bidding. It sounds like that may have been what you were doing? -Jim

OUTSTANDING SOFTWARE! ESSENTIAL FOR FUNDRAISING!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our first time using SAP, and it was a huge success! We love the online bidding via your phone at the event. Online bidding increased our revenue by 100%... it is easy to set up and even easier to use! Online registration allowed for the easiest checkout process ever! Our attendees loved the software and found it extremely easy to use, intuitive, and simple!

Forgot to mention how easy it was to set up ticket sales too! It was so easy to set up and allowed for upsales and was even easier for our supporters!

Get this software and use it all! You won't be disappointed!

Overall: INCREASED REVENUE AND AN EXPEDITED CHECKOUT! It was priceless and we will be using from here on out! At first, the site can seem daunting, but with a great support staff and intuitive software with some key 'go to' areas to get to easily, Silent Auction Pro is essential to any live and silent auction!

The auction is awesome, having the website to organize al of the items makes getting ready so much e

May 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it lets us have an online auction time, table only time and then we can put what is left back on the site. I also like that it keeps track of who donates each item and which account it goes into at the end.

Cons: Having to take each item from a D to an A number seems like too many steps. If you could just make it an A number and then have to review it, it would be less steps.

Vendor Response

by Silent Auction Pro on May 09, 2017

Hi Kim - thank you for the review! The reason you convert donations to auction items is that allows you to combine multiple donations into a single item which is very common. Example would be the limo ride, theater tickets and a gift certificate for dinner could be combined together to make "A Night on the Town". That is done through the bundling flow. In cases where one donation becomes one auction item, you can use the auto-convert page and very easily convert all your individual donations to individual auction items with a couple clicks of the mouse. Being able to support the concept of bundling is very important. Hope this explanation helps! -Jim

Two Events Using Silent Auction Pro - Two Successes!!

Oct 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a great deal of functionality. There are many reports that help you before, during and after your event. The support from the Silent Auction Pro team is top notch!

Cons: Some of the screens are too busy but once you get used to the software it's fine.

Overall: I've used other silent auction software in the past. Silent Auction Pro is so much better than the other system. What makes it better?? Cost, ease of use, and most importantly support! I can't say enough about the on-going support that we receive from the Silent Auction Pro Team. We've used Silent Auction Pro for two events now, both have been a success. Each event gets better and each year we learn more functionality in the system. Silent Auction Pro continues to enhance their product. I would highly recommend Silent Auction Pro!

Recommendations to other buyers: Make sure you order enough credit card readers. If using bid sheets make sure you have a couple of good printers. You would be surprised at how many drinks were spilled on bid sheets ;).

Moving into the 21st Century

Jun 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Intuitive and easy to use. Most all contingencies have bee thought through. Can be quickly rolled out quickly. No money need be paid out up front. Excellent customer support.

Cons: There were a few contingencies which were not covered by the S/W or where the process was not intuitive. Part of our target audience/donor base is from an older demographic, part of which is uncomfortable with mobile phone apps and technology. We needed to develop work arounds to address these donors.

Overall: Great experience with Silent Auction Pro running a Benefit for an Outreach Program for a 200+ Year old Church. Silent Auction pro helped us to move Church fund raising approaches more fully into the 21st Century. Without Silent Auction Pro we could not have organized to stage the auction with the short time frame that we allowed ourselves. Had we organized ourselves to start the planning process earlier we could have been more successful with the ticket sales and fundraising, but in any case we exceeded our expectations.

Recommendations to other buyers: Start the planning process early. Organize and select your volunteers early enough to train volunteers and rehearse the process. However, one we have started using the S/W, repeated uses should become much easier as we move down the learning curve.

Great experience. Looking forward to next years event.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Very User friendly. I have used this system for 6 events and have customized it for multiple types of auctions.

Cons: Wish it would build a customized web site for the event. It would be nice to have a dedicated website that would provide links to ticket sales, online auctions, View live autions item and advertise our sponsors.

Overall: Simplifies the whole process of putting on an event and helps us to have more successful events.

Great customer service and great for the event!

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a wonderful experience with silent auction pro. We had an event to go to- I made an account and purchased our tickets for the event and was assigned a bidder number for the event. I made a mistake and pressed the accept button 5 times and it charged my card 5 times! I immediately called and emailed customer service explaining my mistake. They took care of the problem right away and refunded the extra 4 charges. I received personal emails regarding the charges and how they were fixing it for me. It was great customer service! I was a bit hesitant about the online bidding process for the event. I've never been to a charity event where we didn't have to stay near the silent auction to keep an eye on our items that we wanted to ensure not getting out bid. I was unsure if it would be easy or difficult. Let me tell you- it was so easy! I logged into the website with the username and password that I set up when purchasing our tickets. My bidder number was automatic. I reviewed the auction items on the list. Walked around only once to choose which items we wanted to bid on. I bid on several items and then I was free to go to our table and enjoy the dinner and social hour without having to stalk the silent auction area! I watched my items- it notified me when I was outbid. I continued to bid on the things we really wanted. After the bidding ended it let me know which items we won and the checkout process was a piece of cake too. Press the button to buy and it charged my credit card on file. It was so simple and we really enjoyed our event. We donated to a great cause and this system made it a lot easier! Thanks so much!

Extremely user friendly and EXCELLENT customer service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set up, easy to learn, clean, simple, highly flexible, great functionality, valuable demo account, and outstanding customer service!

Cons: Can't think of any

Overall: This system had all the functionality we were looking for. It was easy to get started and very easy to learn. The integrated help pages and videos were incredible and answered virtually every question we had. The couple of items we just didn't get, were easily explained by customer service who often was the developer /owner himself. Jim and his team were so helpful, easy to work with and pleasant. They were genuinely interested in helping us put on a success event. We did the online bidding for the first time and we had mixed reviews. There are definitely a number of things to consider with your audience and their readiness. We learned a lot of lessons. Through it, the system provided the functionality to make closings so much faster and easier. We just needed to have more communication and better prep of our guests, more tech support on hand (volunteers) and little better wifi to really make it a complete success.

Recommendations to other buyers: Great value for the cost

This software has made our silent auction events so organized.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it keeps up with event records, prints off info sheets, bid sheets, and anything else I need for our silent auctions. I also like that we can sell event tickets through this site and the purchaser's credit card number is saved for express checkout from the auction.

Cons: The great thing about this software is that any time I find something that I don't like about it or I feel there is a way it could be improved I am able to contact them and they make improvements based on my feedback.

Wonderful experience - we raised $150K at our first time fundraiser!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and outstanding customer support

Overall: I am a nonprofit consultant and was hired to provide event logistics for an Austin, TX charity. I conducted extensive research for a software we could use for "paddles up." I was looking for a simple to use, affordable solution. Silent Auction Pro fit the bill.

We used the software a little differently as we were already selling tickets via another system when we booked with SAP. I used the table management system extensively to make the final seating arrangements. We also used the raffle and paddles up features. We easily swiped credit cards at registration. After the event, we entered all the pledges and charged the cards the next morning.

Silent Auction Pro was much easier to use than its competitors in the space. Additionally, the training and customer support was OUTSTANDING. I would send an email/question and hear back immediately. Sometimes I would get a return phone call from 2-3 people to be sure I got my question answered. Jim, the President, called me several times personally. We held 2 training sessions with our registration team and someone at SAP was always available.

As a consultant, I will recommend this software to my future clients. We couldn't have been happier with our experience.

Silent Auction Pro - VERY HAPPY!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: functionality, ease of use, pricing

Cons: UI has some room for improvement. Add some functionality options for processing invoices.

Overall: We've been using Silent Auction Pro (SAP) for 6 years now. We moved from using an Excel spreadsheet which became very hard to manage since our donations were increasing. The functionality fit us perfectly along with a price point that we could afford. For each of the 6 years, we always have question that come up and the SAP customer service always responds in a timely fashion. The use of SAP also has minimized if not eliminated the auction customer issues we encountered while using a spreadsheet to manage everything. I would highly recommend using SAP for anyone want to run a silent auction!

Recommendations to other buyers: Great customer service on a personal level. Not the big corporate culture where you have to press 10 digits just to talk to a person.

Great Software, Great Price

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, full features, great customer service.

Cons: Font end interface not as visually appealing as I would like.

Overall: Silent Auction Pro is a full featured auction and ticket software that is easy to learn and easy to use. The instructions in the Help section are very thorough. When I had questions, I was able to reach someone right away, and whomever I spoke with was very helpful. An event agent called me the day before and the day of the event, to help with any last minute issues. Although the front end interface is not fancy, our guests found the site easy to use. Silent Auction Pro offered the best, most economical price structure of all the Auction Software, and I did a lengthy comparison in a spreadsheet of all the auction software out there. (Since we are a non-profit, we want to make the best use of our donor funds.)

I was able to get full reports and all the information I needed about our ticket purchasers and on our event auction from SAP. The only thing on my wish list for this software is that the front end interface, what our ticket purchasers see, would be a little more visually appealing. But that is minor compared to the other important features that Silent Auction Pro does have.

Mardi Gras Party

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way to keep up with donations.

Great way to bundle items into packages.

Great records on guests to use for next year's event.

This software helps create a snapshot of the event that will be very useful.

Very responsive staff.

Affordable and helps bring in increased donations with the online option.

Cons: Takes a while to master.

Requires a number of people at the event to check in guests.

Guests don't like to have to wait in line for their bidder numbers.

Some guests balked at mobile/online bidding.

Overall: Our experience with Silent Auction Pro represented the first time we had conducted an online/mobile auction. There was a learning curve, but throughout the process, we found SAP very helpful and responsive to our questions. Up to the night of the party, there was always someone available to us by phone or email.

The program takes a bit of time and concentration to master, as would be expected with anything new. Once mastered, data entry goes very quickly.

Night-of-party can get very hectic, and the need for enough help cannot be overstated. And this help MUST be trained prior to the event and comfortable working with the program. That can solve almost all the issues.

The other recommendation is to use the whole system. Selling tickets through SAP would have helped us immensely in getting people registered to bid. Sadly, we had already started selling tickets before we purchased the program. That won't happen again.

Good people and a good product. It was also quite affordable and well worth the investment.

Recommendations to other buyers: Have plenty of trained volunteers at check-in!

Excellent

Mar 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is the first year we utilized a web-based software for our auction. Our school has had an auction for 17 years. We found the web-based platform to be very flexible and easy to use for multiple volunteers from home or any other place they have access to Internet. Silent Auction Pro was very responsive and able to help us work through many issues. There are many great functionalities that are available with the system if they are purchased.

One issue we noticed was that we frequently have items at our Live auction that are high dollar and are purchased by several bidders who want to split the cost and claim as a tax deduction. The previous system we used had an option on the software known as a "split bid". Our data entry person would enter the numbers of the bidders who wanted to split the total cost of an item. These bids would have the same item number and each bidder would have a correct dollar amount of what they paid for the item on their tax letter. We were disappointed that Silent Auction Pro did not have this capability since our old system did. Overall, we like the real-time tracking of all the donations and income. It would be fantastic if there was one area to log expenses.

Vendor Response

by Silent Auction Pro on March 16, 2016

Thanks for the great (and constructive) review! It is possible to split payments between multiple parties but as you point out the item still shows as being "won" by one person and that person is the one would get the receipt. We've added this a feature request. - Jim

LOVE this auction software!!

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is an absolute MUST if you're running a charitable auction. It completely steam-lines our auction processes. I've used it for 3 auctions and can't imagine ever planning and executing an auction without it again. (In fact, I refuse to plan a fundraiser if I can't use the software now that I know how valuable it is.) The planning and preparation of an auction is incredibly time consuming and this Silent Auction Pro took the struggle out of the process. We significantly reduced auction check-out time with the stored credit card pre-authorization function. Not only does this help our attendees as they can securely enter their credit card numbers on-line themselves, it also helps our volunteers as we don't have to spend time entering credit card information in order to check them out. In addition, all auction purchases can be very quickly charged even if the winner is not present and each winner immediately receives an invoice via email. If there's a mistake, refunds can also be given very simply. There are so many fantastic features that I can't speak of them all here but will mention another favorite, the Auction Program feature. You can quickly and easily print Auction Programs which include all auction items titles, descriptions and auction numbers with a simple export! Amazing! Thank you Silent Auction Pro! Jim Donnell is also very responsive and helpful if there's ever a question about the product and how it can serve your auction.

Used Silent Auction Pro for a School Silent Auction

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We did a lengthy search for a software to use for our school's silent auction. After weighing pros and cons of many different options we chose Silent Auction Pro because of its low costs and fees, it's ability to do mobile and online bidding and it's excellent customer service. Jim and his team are amazing. Every question gets a personal and very quick response and they worked to fix every issue and question we had with setup.

This was our first year doing our auction online. We wanted to move to online to get rid of paper bidding and the hassle that causes at checkout as well as to include the parents and community members that weren't able to attend the event. Setting up the contacts and auction items and creating packages online was so much easier than when we did it all on paper. Silent Auction Pro made this process so simple. Once all the items were loaded it was just a matter of dragging and dropping to create auction item bundles.

We had one major issue during our event. We called support to get help. It turns out it was a bug due to a change made earlier in the week. It had an effect on our closeout of our event but we got it all fixed, parents were understanding and Jim and his team worked with us after the event and were great.

We'd highly recommend Silent Auction Pro to any other group like ours putting on event. You won't find software this easy to use and Customer Service this good for this low of a cost anywhere else!

Easy To Use System and Outstanding Customer Service

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is very easy to use and, if you have a question, the software team usually responds within a couple of hours

Cons: It would be helpful to have more flexibility on applying credit but it is also understood that privacy guidelines must be maintained

I continue to be amazed at all that Silent Auction Pro can do and how easy it is to use.

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is intuitive. With a little practice, it is easy to find the tools I needed. The support from the Silent Auction Pro was immediate and always helpful. They also initiate follow-up calls to check on how we are doing. I truly enjoyed working with each of them.

Cons: My only disappointment is that we did not move ahead in our selection to Silent Auction Pro earlier in our annual process. We did not have the time to use the program to the fullest extent, You can be certain that we plan to begin now to position ourselves to use the program to its best advantage for our event next year.

Overall: The ability to track our data more easily including donations and donor history. Electronic bidding was loved by many but frustrated some of our older guests and others who were reticent to give their credit card to allow them to bid. These are only minor issues that we will anticipate and prepare ourselves to manage better next year. The benefits far outweighed the challenges.

Extremely user friendly for both staff and guests!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have never used an auction specific software for our annual gala event since it is a one time a year fundraiser. We knew we were struggling with check in and check out lines and not giving our guests the best possible experience at the event. I did some research and found Silent Auction Pro. We were able to call and get a demo the next day - we couldn't believe how user friendly the system was and how much it would cut down on the time it took us to manually create packages and create display sheets. I was also excited about how easy it would be to send a thank you to event attendees, bidders and donors the day after the event. I also had access to all sorts of reports following our gala and could quickly generate statistics from the event. This all usually takes me up to a week after the event to pull all the information. We received great feedback on the ease of use - we jumped right in and used the mobile bidding. Guests of all ages could use their smartphone or go to a kiosk in the room to quickly place bids and receive notifications if they had been outbid, leaving them more time to socialize with other guests. Customer service was awesome - we had a question during the event, we called and talked to someone right away who walked us through exactly what we needed to do. Overall we are very happy with the experience and will use Silent Auction Pro for our event again next year!

Great software for charity auctions!!

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pros: Silent Auction Pro is an all-inclusive software charity organization events or online auctions for fundraising efforts. It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more. The full-featured Silent Auction Pro also supports mobile and online bidding. This will allow organizations to attract more bidders from all around the world and increase their profits. Not only can they raise more money for their charity work but they are also able to spread the word about their efforts and even appeal to more supporters.

Cons: Special characters are not readable in the software for donation title, so I have had to change certain titles once they get loaded into the system as an auction item. The special characters examples(for inch threw off the formatting of the data export to excel). Reporting is good but it would have liked a few more reports or the ability to create ad hoc reports.

Great software for silent auction for growing non profit!

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fundraising software can be very expensive and overall this was a great value for the money! Silent Auction Pro is a user friendly software and met all of the needs of our event, from acquiring donations to selling event tickets and communicating with guests to the actual auction. The end user product looks professional and our guests commented on its ease of use!

Customer support was always willing to help with any questions, and the help function and videos online were easy to use and helpful.

Cons: The most confusing set up was with our raffle items, but the process made sense after talking to customer support. Would like the option to sell and track raffles by bidder and not issuing actual raffle tickets.

Also, the software recommends not reconciling spouses but this seemed to make it more confusing for us to keep them separate.

Greatest Decision I Made Yet!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been running the fundraising event for years and after attending a special Gala myself recently, as I guest, I was able to see their silent auction was done digitally. It peeked my interest and I had to find out how to one day add it to my own events. I took the time to follow up afterward to find out the pricing for such a modern system but was shocked to discover they invested close to in moving their silent auction digital. I was upset to learn the cost and thought we would never be able to do such an improvement as the cost was too high for our small organization.

This led me to start researching software that was currently out in the market and I came across Silent Auction Pro. The reviews were amazing and the pricing was UNBELIEVABLY affordable!!! I am very happy to say that as unbelievable as it sounded, we took a chance on the product, and it was the greatest decision I have made for our organization yet!!! Everything turned out splendid, the digital silent auction went off without a hitch and was a HUGE success. The software is very simple, extremely easy to get around, and it even had a few features to save us time and money. The customer service we received from beginning to end was unsurpassed in excellence! They have won us, our guest, and the charity we support over and I will be using them for years to come!!

~Highly Recommend!

The Only Way to Go

Feb 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just completed our 8th auction with Silent Auction Pro and the first one using the online capability. The feedback from our attendees was very positive. We believe the only way to go now is online and paperless. We have always had outstanding support from SAP. The software lets you perform routine tasks once and automates the rest. Excellent data export capability. It makes the event enjoyable for volunteers and attendees. Between the school and church auctions we have run 8 events with Silent Auction Pro and raised over $383K. We are going to continue to use the software as it seems to get better every year and worth every penny. The software is easy to use and learn. There are huge advantages when next year's event rolls around and everyone knows what to do from the beginning and they can work from home with the web based software.

The only con at the event was not related to the software but cell phone coverage. Customers of a popular cell phone carrier with an Android phone had good service but the same carrier with an iPhone was not good. It would be an idea to use wireless access points that can accommodate a sufficient number of guest accounts or rent/buy a cell phone signal booster/relay if there are any concerns about less than excellent cellphone coverage for all carriers in your area.