--- title: "Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Silent Auction Pro Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews JH Jamie H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother!“ January 2, 2025 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.“ October 2, 2024 JG Jelaila G Community CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process.“ November 19, 2024 MJ Mamie J Auction Chairperson, RealtorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “I do not like having to approve bidders each time they join the auction.“ December 12, 2024 JH Jamie H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Knowing that staff are a text or phone call away during our event is SO IMPORTANT!“ January 2, 2025 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs.“ October 2, 2024 JZ Joyce Z K9 ManagerFund-Raising, 11 - 50 employeesUsed the software for: More than 2 years. “Silent Auction Pro makes check in for our attendees, entering auction bids, printing list of auction winners, notifying auction winners, and checking out winning bidders very easy.“ March 9, 2023 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “Don't have any good suggestions, though, except maybe allow guest names (only) during registration.“ October 17, 2023 ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erin C. Auction Chair Fund-Raising Used the software for: 2+ years ### "A Must for School Fundraising" March 12, 2020 5.0 We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions. Pros We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding. Cons We would love to see an app in the future, rather that just a mobile site for bidding. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/) Reason for choosing Silent Auction Pro Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive. Review Source NP Nick P. President Individual & Family Services Used the software for: 2+ years ### "Review of Silent Auction Pro" March 17, 2025 5.0 Overall awesome experience from the program to the support. A+ Pros Easy to use, and significant improvement in organization. Cons Need a few more customization options for quick buttons or easy finds. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Silent Auction Pro Ease of Use of the product with the options we needed. Review Source AW Aaron W. IT Director Used the software for: Less than 6 months ### "Silent Auction Pro - basic auction software" June 18, 2018 2.0 Pros Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions. Cons Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items. Review Source Response from Silent Auction Pro June 19, 2018 Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth. MR Melissa R. Parent Education Management Used the software for: Less than 6 months ### "Best software we have used in years! " December 17, 2024 5.0 Smooth and easy! Customer Service walked us through everything! So much easier for our school fundraisers then what we have used in the past. Pros Wow! This software was great! It was extremely user friendly! \[sensitive content hidden\] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return! Cons No cons! We should have started earlier as a school but the there were no cons on their side. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Price, the rep, and the customer service Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) The friendly software and the price. The pricing was helpful for a small school. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Melissa! It makes us so happy to hear that your experience with our software, and our support team, was so positive. We take great joy in serving our customers, and being a partner in their success! While it sounds like you loved every aspect of your experience with us, please know we love suggestions too! We are built on customer feedback and pride ourselves on being flexible to meet changing needs. Thank you again, and we look forward to serving you and your team again! VS Vickie S. Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro is Very-User Friendly" October 17, 2022 5.0 Overall, I love using this software as they made it so easy for me using it for my first time. It is very user-friendly and the tech support team is amazing and was always available to help! They basically held my hand through it all! That is what I appreciated the most. You guys rock! Pros In my second time using the software for new online auction event, I love that software recognizes previous donors and if you want to add a donation you can select donation from previous year and update details like value, expiration dates, etc. without having to duplicate the work, and you don't have to upload photos - just use the same ones you had before. That was a huge time saver for me. Cons One sections you go in to Manage Online Bidding, you can see all of your auction items (and the ones that are bundled) with their assigned #, you click on the auction item number and can see all the photos of bundled items and total value and starting bid. There were times I wanted to know what is value of each or even the description of each bundled item while in that section but there was no option to click on while in there. The nice thing is for what I wanted to know was in a different section so I had to exit that section and go to another area to get the info I wanted then go back to Manage Online Bidding. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro We had to pivot with our events during COVID-19 and had to go with an online option due to in-person restrictions at the time. We chose Silent Auction Pro because the pricing was reasonable and it was our first year. Going with Silent Auction Pro was the best decision we made, which allowed us to open up our auction to all donors. Review Source JC Jeanine C. Event Coordinator Education Management Used the software for: 2+ years ### "Service, Utility and Greater Profits!" March 11, 2025 5.0 The service is excellent...staff are available, knowledgable and reassuring when event planning can get stressful. Our experience year after year has been wonderful. Pros Silent Auction Pro allows us to manage all phases of our event: creating contacts, ticket purchases, seating, live and silent auctions, raffles, donations, and all after event tasks and reporting. Cons Silent Auction Pro meets our needs in every way! Review Source Response from Silent Auction Pro March 12, 2025 Thank you Jeanine! We have loved serving you and your organization for almost 10 years. Thank you for being a loyal customer and for helping us grow! We appreciate you! JH Jamie H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Several Years In and Keep Returning to SAP" January 2, 2025 5.0 Really really great. Knowing that staff are a text or phone call away during our event is SO IMPORTANT! Do I love everything about it? No. Are the staff open to feedback on how to make it better? Yes! I see improvements every year. Pros The price is really good for the value. We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother! We looked at other systems but this one seemed to get us the most for our money. The customer service is incredible The team is always VERY available and helpful during our events. Cons Occasionally there's features we'd expect to have but don't. Earlier I noticed that when entering text, some of keyboard features that I'm used to using (ctrl + arrow to move through text) and when i asked, \[sensitive content hidden\] and crew were always anxious to document the issue and consider it for future improvements. Sometimes there are reports I think i should be able to run but can't - \[sensitive content hidden\] always offers to generate them for me. I sometimes still struggle with finding contacts (searching "MY" contacts vs. "all" contacts) but I understand why the system is created that way. Review Source Response from Silent Auction Pro January 14, 2025 Jamie, thank you! We have loved helping you and your fantastic organization succeed year after year. Thank you for your loyalty, and for continually being a customer who makes suggestions. You've helped us grow each year. Thank you! PH Patricia H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro- The Best Team In Town!" December 9, 2024 5.0 We have had 4 years of great experience with the auction- often doing 2-3 auctions per year. Pros I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful! Cons I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!) Review Source Response from Silent Auction Pro December 20, 2024 Patricia, thank you! We truly appreciate your fantastic feedback and suggestions. I 100% agree with your comments about the catalog, and what should happen after you place a bid. You'll be glad to know that we have that enhancement already recorded! We are so proud of all of your success and are honored to be your partner on your many auctions! You and your team and fabulous and we can't wait to work with you again soon! Thank you for your loyalty! AM Aimee M. Office Administration Non-Profit Organization Management Used the software for: 2+ years ### "75th BGC Auction Success" December 27, 2024 5.0 \[sensitive content hidden\] was amazing to work with! I have always enjoyed working with her every year! Pros Easy to use, loved how all our pictures turned out! Cons Not many! I honestly can't name any right now! Review Source Response from Silent Auction Pro January 7, 2025 Aimee, thank you! We are proud to have been a partner in your success for many years. As much as we love to hear you think the software is perfect, remember that we are always open to feedback. Thank you for trusting us to help you raise money for your organization...we look forward to helping you again soon! MJ Mamie J. Auction Chairperson, Realtor Real Estate Used the software for: 2+ years ### "Easy to Use" December 12, 2024 5.0 Support staff is great. We have used for three+ years now. Very easy to enter items last minute. Check out is a breeze. Pros Super easy for admin side. Can create lots of reports. Cons I do not like having to approve bidders each time they join the auction. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Mamie, we are proud to have served you and your team for over 3 years. I am glad that you find the software easy to use and full of the features you need. While you should not need to approve every bidder, we do know that the reconciliation process (used to avoid duplicate entries) can be cumbersome and we are working on making that easier. Thank you for sharing your feedback; it helps us to be better for your next event. We look forward to partnering with you again soon! DW Dennis W. Marketing Support Real Estate Used the software for: 2+ years ### "Children's Miracle Network Topgolf fundraiser" November 3, 2024 5.0 Nothing but good. I did not get help from my event team so had to do things much on my own. If not for the Silent Auction platform, I would be in rehab now. Pros Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly. Cons When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number. Review Source Response from Silent Auction Pro November 27, 2024 Dennis, thank you! And I agree with your enhancement suggestion; we will add that to the list! I'm so happy that you felt supported throughout your event planning. We are proud to have kept you out of rehab! We are thankful for you and look forward to partnering with you on your next event! RH Robert H. Treasurer Music Used the software for: 2+ years ### "Very Powerful, not very pricey." October 17, 2023 5.0 Online auctions require good software. SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. Our experience has been very good. Pros On-line bidding and automated event invoicing/check-out. Friendly, competent support staff. Cons To be maximally effective, email addresses and cell numbers need to be captured, for ALL guests at registration/ticket purchase. Most 'registering' users do not have this info (or refuse to enter it) for their guests making it a chore to hunt down before the event, or binding up check-in. Credit cards on file is also difficult, but at least is not mandatory. Don't have any good suggestions, though, except maybe allow guest names (only) during registration. Reason for choosing Silent Auction Pro Price/features/performance reviews, live trial demo database/instance Review Source SN Sarah N. Blues & BBQ/Auction Coordinator Fund-Raising Used the software for: 2+ years ### "This software was a Game Changer for us!" April 1, 2022 5.0 I can't imagine using another software program. This is a program that can easily taught and transferred among changing administrators of your event (ours is a school/band fundraiser, so our parent teams are different and evolving each year). Since the software is straightforward and user friendly, it makes it easy to recruit and replace team leads (unlike our previous system, which made a potential new team lead say "oh, I couldn't do that! That looks complicated!"). We have appreciated the support from Silent Auction Pro, especially when we first got started with the program. It's been a real blessing to our event! Pros This software has made the planning process so smooth for us. The Bidsheet Pro option has been the best fit for our event. The ability to enter donations/auction items, credit the student bringing in the auction item, and then have an online catalog to share, bidsheets, and an easy checkout process at the click of a button has improved the process for us 10-fold. Cons I do wish there was an option to download the reports into a Google Sheets format. The reports automatically download into Microsoft Office Spreadsheet format, which is the better format for functionality, but as an organization, we appreciate the ability to share documents with Google. Review Source Response from Silent Auction Pro April 9, 2022 Thank you Sarah for the great review! Regarding the reports format - they are a CSV format and would think that could easily be imported into Google Sheets... We'll take a look AH Alan H. Gateway Gala chair Entertainment Used the software for: 6-12 months ### "Silent Auction Pro - Good, but with some significant reservations" November 9, 2016 4.0 Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement. The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items. We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below). Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear. Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them. SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome. One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix. Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account. Pros Capturing information about donors and donations Creating auction items from donations Checking guests in and out, and providing them with invoices Bid entry (except for Fund-a-need) Cons Handling reservations and guests, especially couples and other groups Formatting bid sheets - very little control over this format Handling creation and bid entry for fund-a-need Requirement to create a merchant account with Vantiv Review Source LD LEA D. Director of Development Education Management Used the software for: 1-2 years ### "Thumbs Up" May 25, 2021 4.0 We've really enjoyed working with them. Last year, we had to completely switch to an "all on-line auction" last minute. The support we received was excellent. It was our first time to use them and they truly helped us with the process. If you don't use the software year round, it can be challenging when you pick it up again however, they took us through it again this year. \[SENSITIVE CONTENT HIDDEN\] has been the best customer rep and event coach we've had and hope to continue to have. Her knowledge and mot of all her attitude truly makes a difference. You feel you have a partner and not just a provider. It was like have a "concierge service" which made it easier to use for us. Events are very challenging to execute specially when we do them tight budgets and limited staff. They made the process pleasant and easy for us and our customers/donors. They listened to our suggestions and have adapted some of these in the system. Overall, the features, service and support we receive from SAP are definitely worth the switch and the cost. Pros Customer Support/having an event coach and cost. Cons Some reports are not exportable. Some features can be enhanced to make it more user friendly but the staff are very helpful. They are very open to taking suggestions and continue to enhance their system. I have found that continued use and their enhancements have made the program more user-friendly. Reason for choosing Silent Auction Pro Cost and availability of various package options Review Source Response from Silent Auction Pro June 10, 2021 Hi Lea - Thank you for posting your review! As you know we always welcome customer feedback and are always working to improve Silent Auction Pro. SD Stephanie D. Volunteer Event Chair Used the software for: ### "Silent Auction Pro Thought of Everything!" May 10, 2016 5.0 Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pro's: 1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response. 2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there. 3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early. 4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier! 5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done! "Be Awares" - I won't say Con's! 1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting. 2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year. 3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in. Overall, very pleased! Review Source Response from Silent Auction Pro May 10, 2016 Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim JH Jennifer H. Event Manger Non-Profit Organization Management Used the software for: 2+ years ### "Reached our goal - even during COVID-19 - with help of Silent Auction Pro" April 8, 2020 5.0 Our small non-profit has had a very positive experience with Silent Auction Pro. We have used Silent Auction Pro for 3 years, 2 years with paper bidding and this year with mobile bidding. This year we were so lucky to have transitioned to mobile bidding. Our auction went on without a hitch, in a virtual environment, during the COVID-19 shut downs. We were able to switch everything to a virtual offering easily and we were still able to exceed our goal of $75,000. We look forward to using this great software in the future. Pros Once you use the software for multiple years it makes it so easy to put in repeat auction items. The software offers so many options and ways to set up communication with bidders, attendees, donors, etc. I love that you can schedule items to go out ahead of time so you don’t need to think about doing them later. Every year new updates make the software better than the year before. The pricing is affordable for non-profits and they offer superior customer service, tech support and a fantastic help section. Cons There is a learning curve, as with any other software package – the more you use it the easier it is. We tended we only have 2 people inputting auction information so that it was consistent. We would love to see a more comprehensive package that allows you to input expenses and see the full picture of the event. I know this is something they are trying to incorporate for the future and once it is available it will be even more fantastic! Review Source Response from Silent Auction Pro April 13, 2020 Thank you very much for the review Jennifer! We're hearing quite a few stories about groups switching to virtual events because of COVID-19 and still meeting or exceeding their goals - especially when you consider not having to pay for the venue and all the other expenses that come with it. I'm glad you had a great event! - Jim CJ Cindy J. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "A Software that DEFINITELY Helps you Raise More Money" March 24, 2017 5.0 This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests. Pros This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests. Cons The modules could be designed to be easier to differentiate. Review Source VR Verified Reviewer Director of Project Controls Utilities Used the software for: 2+ years ### "Using SAP for silent auction for a Non-Profit group. " March 26, 2018 5.0 Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people. Pros Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction. Cons Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent. Review Source KL Kate L. Event Co-Chair Primary/Secondary Education Used the software for: Less than 6 months ### "Great auction software, outstanding customer support" May 15, 2019 5.0 I would definitely recommend using this software to others and will use again myself. There is no doubt that we brought in more money using Silent Auction Pro. Pay attention to detail on the front side and the event will run seamlessly. Pros I had seen this software used as a guest at another event and sitting at our table, the excitement around driving the bids higher was impressive. So when it came for me to organize an event, I pushed for using Silent Auction Pro mobile bidding though we were uncertain that our clientele would be receptive. Post the event, the response was almost all positive, they loved bidding on their mobile devices and we made much more money from our silent auction. We particularly loved the automated winner text notification and giving them the opportunity to self check-out/pay, making it all so much faster and easier. From the point of view of the auction administrator, it made my life much easier with no last minute pulling an all nighter to produce bidding sheets, etc. The customer service was superb and personalized. Someone always answered my calls, no matter the hour and helped resolve the issue(s) I was having or if they couldn’t, they referred it to the developer who is the owner and soon afterwards all was resolved. I loved the reminders ahead of the event to ensure all was moving along smoothly and the personal calls to check in were very much appreciated. I felt fully supported at every step. Cons It was definitely challenging learning a new system but it was worth the time and effort. There were a few little quirks that need resolving and these I have shared with the developer. Review Source AJ Amy J. Nonprofit Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "Silent Auction Pro is the BEST value available with amazing customer support!" October 19, 2016 5.0 As a nonprofit consultant, I have worked with a variety of nonprofit organizations on their gala auctions. I recommended Silent Auction Pro to a nonprofit pre-school for their gala. We utilized all of the features offered by SAP, including a live and silent auction, the mobile feature and the event planning features with a very user friendly table assignment function. The product is very responsive and intuitive, and helped this organization raise over $79,000 above sponsorships and ticket sales the night of the gala! Silent Auction Pro is without a doubt the best value of all auction products available. Jim Donnell and his team at SAP are extremely informative and helpful and are available for customer support nearly 24/7. I never had a question that wasn't answered politely and patiently on the first call. You do need to be a self-starter and allow enough time to self-train and train your committee members using the helpful You Tube videos, but their Support people are always available for questions and troubleshooting. If your organization is on a budget or just doesn't want to pay a lot of money for the auction and event features, Silent Auction Pro is for you!! Pros It is intuitive and and easy to learn. Support team is very responsive and is constantly updating the product. It offers the absolute BEST value of any auction software I have used or researched! The mobile product is clean and user-friendly. Cons Some of the functions are a bit hard to find. You do have to be a self-starter to research all of the functions and know exactly what is needed before the gala night to check in, check out, and close the auctions. I had to contact customer support several times throughout the evening for assistance. Review Source TH Tricia H. Advancement Director Education Management Used the software for: 2+ years ### "St. Joe Draw Down 2021" February 2, 2021 5.0 OVERALL - I would not have used them for the FOURTH time if I was not happy with them. This weekend was my 4th draw down with their software and team. This year we used everything they offer, I think. It was the best experience and we are so excited with the outcome of our event, even though it was virtual it was amazing. Pros This software is easy to use and if you have any issues, the customer service is like none other. They call and check on you, they are available for zoom calls to help when you need it and on the day of the event, if you have missed a step, they are calling and letting you know so you can get it fix asap. I have enjoyed using this software and working with the Silent Auction Pro team. Cons There really are not any cons I can detail here. Anything I have issues with, they are available to help me with and come up with a solution if they didn't have one already. Reason for choosing Silent Auction Pro In the beginning - their price was one I could not pass up. Others in the area have used other companies that charge so much more. Silent Auction Pro doesn't charge crazy amounts of money, so we are able to keep that extra money for our school. This is a blessing to our event and school. Review Source SS Stephen S. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Phenomenal Support" October 15, 2019 5.0 Our primary objectives were to: 1. Streamline the checkout process and make it easier for our donors. 2. Increase the size of our bids with respect to the Fair Market Value of the items. We achieved both of these objectives. Pros The product is great (and increased our bid-to-FMV ratio), but the support is phenomenal! In my "day job", I have been a software professional for 30 years. I have never seen the level of support that Silent Auction Pro delivered to us. They were very proactive in reaching out to make suggestions such as "you are now 4 weeks away from your event, so you should be thinking about these things...". They also offered and delivered a live training session at no charge for our personnel. When I called for help with a particular issue they often offered just to take care of the issue for me. That was especially helpful while we were in the middle of our gala/auction! The software provided all of the functionality that we had hoped for, as well as a number of benefits that we had not imagined. I highly recommend this as a solution to manage events which include an auction. Cons None that I can think of. We did a few things wrong this first time around, but that was because all of us have day jobs and did not spend adequate time to get up to speed and "didn't know what we didn't know". However the support staff did a great job helping us over those snags. Reason for choosing Silent Auction Pro Functionality and cost both met our needs. Review Source ME Minette E. Auction Helper Religious Institutions Used the software for: 2+ years ### "Silent Auction Pro Bidsheet Pro" April 11, 2019 5.0 Silent Auction Pro is easy for anybody to "pick up," which is good since the team running the auction has an almost yearly turnaround. Also, the customer support is phenomenal, if and when I do need to talk to someone about features. Pros I have been working Silent Auction Pro for many years now for our auction fundraiser. We have a silent and live auction portion and this program works perfectly for all our needs. There are still even more cool features that if we took the time to look through a bit, we could make things run even more smoothly (i.e. notifying winners of their winning bids, creating thank you cards for afterward, etc.) Cons It'd be nice if we could change font size on bid sheets - we have an elderly clientele and I know the sheets might be hard to read for them. Review Source JB Jennifer B. Sr Graphic Designer Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent overall others" February 27, 2021 4.0 I believe this company stands high above other software. The customer service is key and you guys have it nailed! Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well. So to have customer service available at any time of the day, and to have your call answered in less than three rings is excellent. I loved that I did not have to wait on hold, be transferred from person to person and I appreciated that anyone we talked to was patient, understanding and above helpful and walked through each problem in detail until it was resolved or answered. Pros When we had any questions and called in for help we got ahold of someone immediately...no waiting on hold, transferring to another person. Every person we talked to was helpful, patient and did not mind how long the phone call was in regards to answering all our quetsitons. Cons The photos were low resolution, even after I optimized and uploaded them ready for web view. The photos were small so it was difficult to see some of the beautiful donated items. It was difficult to see the arrows to shuffle through multiple photos. Review Source Response from Silent Auction Pro March 2, 2021 Hi Jennifer - thank you for your review. I took a look at some of your photos for your donations and they were uploaded smaller than our max size of 1024x768. I'm sure that would have helped. We'll also look at making the arrows a bit more prominent. -Jim Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.