# Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Silent Auction Pro Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews JH Jamie H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother!“ January 2, 2025 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.“ October 2, 2024 JG Jelaila G Community CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process.“ November 19, 2024 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs.“ October 2, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. “ October 17, 2023 MJ Mamie J Auction Chairperson, RealtorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “I do not like having to approve bidders each time they join the auction.“ December 12, 2024 FP Frank P Director of Finance and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word.“ September 10, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “Don't have any good suggestions, though, except maybe allow guest names (only) during registration.“ October 17, 2023 ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erin C. Auction Chair Fund-Raising Used the software for: 2+ years ### "A Must for School Fundraising" March 12, 2020 5.0 We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions. Pros We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding. Cons We would love to see an app in the future, rather that just a mobile site for bidding. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/) Reason for choosing Silent Auction Pro Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive. Review Source MR Melissa R. Parent Education Management Used the software for: Less than 6 months ### "Best software we have used in years! " December 17, 2024 5.0 Smooth and easy! Customer Service walked us through everything! So much easier for our school fundraisers then what we have used in the past. Pros Wow! This software was great! It was extremely user friendly! \[sensitive content hidden\] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return! Cons No cons! We should have started earlier as a school but the there were no cons on their side. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Price, the rep, and the customer service Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) The friendly software and the price. The pricing was helpful for a small school. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Melissa! It makes us so happy to hear that your experience with our software, and our support team, was so positive. We take great joy in serving our customers, and being a partner in their success! While it sounds like you loved every aspect of your experience with us, please know we love suggestions too! We are built on customer feedback and pride ourselves on being flexible to meet changing needs. Thank you again, and we look forward to serving you and your team again! AW Aaron W. IT Director Used the software for: Less than 6 months ### "Silent Auction Pro - basic auction software" June 18, 2018 2.0 Pros Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions. Cons Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items. Review Source Response from Silent Auction Pro June 19, 2018 Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth. SD Stacey D. secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding Support!" October 11, 2024 5.0 This is our second year using Silent Auction Pro for our fundraiser. The customer support is outstanding. We were so grateful to have the ability to call someone during our event for troubleshooting. Last year, there was a learning curve in mastering the program but there were plenty of how-tos and videos to consume. With the first year under our belt, we found it much easier to use and navigate the program for this year's event. We will absolutely use Silent Auction Program for our next event. Pros The customer support is just excellent. Emails are answered promptly, and event support was super helpful. Cons It wasn't as intuitive as we had hoped. However, after we used the program once, it was super easy to implement for the next fundraiser. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro more cost effective compared to the others Switched from [Bid Beacon](https://www.capterra.com/p/230720/Bid-Beacon/) We wanted a program that included ticketing and seating arrangment. Review Source Response from Silent Auction Pro October 22, 2024 Thank you Stacey! We are so glad to have helped you with your second event - and look forward to many more! Finding all our embedded Help options hopefully made your event easier...and I know you know how to find us via phone or email! I'm sorry that you didn't find our platform to be quite as intuitive at the outset. Please do contact me with suggestions; we are always looking for ways to improve! We are so proud to be part of your success and look forward to helping you next time. Thank you! NP Nick P. President Individual & Family Services Used the software for: 2+ years ### "Review of Silent Auction Pro" March 17, 2025 5.0 Overall awesome experience from the program to the support. A+ Pros Easy to use, and significant improvement in organization. Cons Need a few more customization options for quick buttons or easy finds. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Silent Auction Pro Ease of Use of the product with the options we needed. Review Source PH Patricia H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro- The Best Team In Town!" December 9, 2024 5.0 We have had 4 years of great experience with the auction- often doing 2-3 auctions per year. Pros I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful! Cons I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!) Review Source Response from Silent Auction Pro December 20, 2024 Patricia, thank you! We truly appreciate your fantastic feedback and suggestions. I 100% agree with your comments about the catalog, and what should happen after you place a bid. You'll be glad to know that we have that enhancement already recorded! We are so proud of all of your success and are honored to be your partner on your many auctions! You and your team and fabulous and we can't wait to work with you again soon! Thank you for your loyalty! DW Dennis W. Marketing Support Real Estate Used the software for: 2+ years ### "Children's Miracle Network Topgolf fundraiser" November 3, 2024 5.0 Nothing but good. I did not get help from my event team so had to do things much on my own. If not for the Silent Auction platform, I would be in rehab now. Pros Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly. Cons When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number. Review Source Response from Silent Auction Pro November 27, 2024 Dennis, thank you! And I agree with your enhancement suggestion; we will add that to the list! I'm so happy that you felt supported throughout your event planning. We are proud to have kept you out of rehab! We are thankful for you and look forward to partnering with you on your next event! JH Jamie H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Several Years In and Keep Returning to SAP" January 2, 2025 5.0 Really really great. Knowing that staff are a text or phone call away during our event is SO IMPORTANT! Do I love everything about it? No. Are the staff open to feedback on how to make it better? Yes! I see improvements every year. Pros The price is really good for the value. We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother! We looked at other systems but this one seemed to get us the most for our money. The customer service is incredible The team is always VERY available and helpful during our events. Cons Occasionally there's features we'd expect to have but don't. Earlier I noticed that when entering text, some of keyboard features that I'm used to using (ctrl + arrow to move through text) and when i asked, \[sensitive content hidden\] and crew were always anxious to document the issue and consider it for future improvements. Sometimes there are reports I think i should be able to run but can't - \[sensitive content hidden\] always offers to generate them for me. I sometimes still struggle with finding contacts (searching "MY" contacts vs. "all" contacts) but I understand why the system is created that way. Review Source Response from Silent Auction Pro January 14, 2025 Jamie, thank you! We have loved helping you and your fantastic organization succeed year after year. Thank you for your loyalty, and for continually being a customer who makes suggestions. You've helped us grow each year. Thank you! KQ Kathleen Q. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great Auction Software, Superior Customer Service!" October 2, 2024 5.0 They are always there to help. The software is pretty easy to use and navigate. I can't imagine doing my events without Silent Auction Pro. Very professional and easy to work with. Pros Their customer service is outstanding. Not only is it the best in the industry, it is the best anywhere. Today customer service is so horrible. You rarely get a live person to talk to. Companies don't give out customer service numbers. They expect you to use chat or send in a ticket and they will respond via email. Customer service is dead in this country. It is not that way with Silent Auction Pro. They are always available, always helpful and always get you the information you need in a timely fashion. Their software is generally easy to use and has many features. There are different software options depending on your needs. The pricing reflects the complexity of your requirements and is generally very fair. Cons They are constantly upgrading and listening to customers' needs. Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs. Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. We should be able to set our own defaults. Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Silent Auction Pro Easier to use and great customer service. Review Source Response from Silent Auction Pro October 10, 2024 Thank you Katie! You've been with us for years, and we are so grateful for your loyalty. AND, we are so glad for your comments. We happily will take them under consideration. We appreciate you, and are proud to have been part of your success for many years! Call us anytime! JC Jeanine C. Event Coordinator Education Management Used the software for: 2+ years ### "Service, Utility and Greater Profits!" March 11, 2025 5.0 The service is excellent...staff are available, knowledgable and reassuring when event planning can get stressful. Our experience year after year has been wonderful. Pros Silent Auction Pro allows us to manage all phases of our event: creating contacts, ticket purchases, seating, live and silent auctions, raffles, donations, and all after event tasks and reporting. Cons Silent Auction Pro meets our needs in every way! Review Source Response from Silent Auction Pro March 12, 2025 Thank you Jeanine! We have loved serving you and your organization for almost 10 years. Thank you for being a loyal customer and for helping us grow! We appreciate you! AM Aimee M. Office Administration Non-Profit Organization Management Used the software for: 2+ years ### "75th BGC Auction Success" December 27, 2024 5.0 \[sensitive content hidden\] was amazing to work with! I have always enjoyed working with her every year! Pros Easy to use, loved how all our pictures turned out! Cons Not many! I honestly can't name any right now! Review Source Response from Silent Auction Pro January 7, 2025 Aimee, thank you! We are proud to have been a partner in your success for many years. As much as we love to hear you think the software is perfect, remember that we are always open to feedback. Thank you for trusting us to help you raise money for your organization...we look forward to helping you again soon! CA Carolee A. Technology Coordinator Religious Institutions Used the software for: 2+ years ### "Church of the Little Flower" October 21, 2024 5.0 Easy to use and nice, professional end result Pros Misty and customer service were with me throughout the Auction even over the weekend and in the evenings. Cons Reconciling accounts! Many of the donors are also bidders. Review Source Response from Silent Auction Pro November 27, 2024 Thank you Carolee! It's been a pleasure serving you and your organization. Thank you for your continued loyalty. And...we are working on making reconciling easier! We are excited to partner with you on your next event. KH Kathy H. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Silent Auction Pro" September 19, 2024 5.0 I am extremely satisfied with the Silent Auction Pro product. Pros Ease of use of product. Support documents on "how to" use the system and customer support. Cons I can't think of anything. Overall, they have fulfilled our online auction needs. Review Source Response from Silent Auction Pro September 26, 2024 Hello Kathy! Thank you for the kind words and continued support over the years! We are glad you find our support system adequate, and happy to answer your call or email anytime you can't find the answer you need. We look forward to helping you with your next event!! NC Natalie C. VP Fundraising Non-Profit Organization Management Used the software for: Less than 6 months ### "Software is Extremely Easy to Use" July 21, 2021 5.0 I loved working with Silent Auction Pro. Their support is phenomenal. Most of the people you talk to were involved with a PTO which is how they got started working with Silent Auction Pro so they were extremely helpful especially since I am using this software to raise money for our PTO. Pros I loved that the bidding, sign up, and communication was extremely easy to use. It was as easy as providing a link or QR code to get families signed up for the online bidding. Then the bidding itself was easy and engaging because you will get notified on items you are actively bidding on to tell you if you have been outbid which keeps you actively engaged in the auction! You can also set a max. bid and bid increment and the system will bid on an item for you. In the set up process Silent Auction Pro makes it extremely easy to communicate with your bidders. You can set up email and text notifications in advance so you don't have to worry about sending the day of or before your event. You can schedule out these notifications for the month, etc. leading up to your event. Cons It was a little difficult making sure everything looked ok when you switched donor items over to auction items. It usually pulls over details you have in your donor item, but you need to go through and make sure fonts and everything look the same so when people are viewing your auction items everything looks consistent. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing Silent Auction Pro The customer support! Review Source CB Charisse B. Committee member/volunteer Used the software for: 1-2 years ### "Tremendous system for making charity auction easier to set up" May 6, 2017 5.0 Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee. Pros Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding! Cons Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well. Review Source KM Kristine M. Gala Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome fundraising tool for our organization!" January 6, 2020 5.0 Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020! Pros 1\. Excellent training and support by \[SENSITIVE CONTENT HIDDEN\] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users! Cons There \*is\* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it. Reason for choosing Silent Auction Pro When we looked at the product descriptions, functionality and cost of each, the other three we looked at (after discarding Bidding For Good as mentioned above) didn't hold up to Silent Auction Pro. The one feature of SAP that sealed the deal was the PEOPLE behind the product, namely \[SENSITIVE CONTENT HIDDEN\] from tech support. Thank you all!! Review Source SD Stephanie D. Volunteer Event Chair Used the software for: ### "Silent Auction Pro Thought of Everything!" May 10, 2016 5.0 Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pro's: 1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response. 2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there. 3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early. 4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier! 5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done! "Be Awares" - I won't say Con's! 1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting. 2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year. 3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in. Overall, very pleased! Review Source Response from Silent Auction Pro May 10, 2016 Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim SR Susan R. Fund Raising Chair (Retired from paid work) Civic & Social Organization Used the software for: 2+ years ### "Altoona Athletic Boosters Final Four Event" May 10, 2022 5.0 Silent Auction Pro has been a great experience for our major fundraising event. Their customer service and responsiveness on top of a program that was overall easy to use. Pros I love the ability to present the items donated however we choose with pictures and descriptions. The batch processing and reports on the event and tracking mechanisms help us a lot with running the event and checking our progress. The new look of the software was very professional. Cons The bundling process is sometimes a bit clunky though it works. Reason for choosing Silent Auction Pro Loved the support even when just checking out the product. It was reasonably priced though we did end up paying more but it was worth it for all the features we added. Review Source ED Emily D. Finance Officer & Volunteer Extraordinaire Financial Services Used the software for: 2+ years ### "Auction software - JUST PERFECT FOR US! " December 21, 2016 5.0 Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature. We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email! The extensive help section allowed users to familiarize themselves with the various features, too. Tips for future users: start on soliciting donation early & use SAP to keep track of it all! We plan to use it again for our next silent auction event in two years. Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding! Pros Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights. Cons After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard. Review Source Response from Silent Auction Pro December 21, 2016 Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists. AN Alberto N. Sales Support Food & Beverages Used the software for: 1-2 years ### "the most user-friendly software ever used" May 28, 2023 5.0 Pros Silent Auction Pro is an incredibly user-friendly software with a website that's easy to navigate. Over the years, I've continuously learned and become more familiar with its extensive features, such as donation reports, contact history, and mobile online bidding. The customer support is exceptional, and their comprehensive reports can be easily downloaded for event wrap-ups. The Bidsheet Pro option has revolutionized our planning process, offering a seamless experience from donation entry to checkout. The software's extras, like logos and communication tools, were invaluable in enhancing our auction. Cons Silent Auction Pro has its challenges, requiring research and self-starting to fully utilize its functions. Customer support was helpful, but the software's interface can be cumbersome with excessive clicking. While some features need improvement, the developers actively work on updates based on user feedback. Learning the system was a worthwhile endeavor, despite a few quirks. Review Source HH Heidi H. PTA president Used the software for: 2+ years ### "We have used Silent Auction Pro for the past three years to manage our school auction." April 15, 2018 5.0 Pros The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate. Cons It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year. Review Source Response from Silent Auction Pro April 17, 2018 Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim SW Scott W. Auction Chair Used the software for: ### "Look no further. You have found a terrific solution to your online, silent and live auction headache" October 21, 2014 5.0 This is our fifth year of using Silent Auction Pro for our annual fundraising auction for our public schools and we can highly recommend it. We looked at several competing products before deciding it offered the most-bang-for-the-buck for an Internet-based cloud solution (important for the ability to share access with many users). With only a few weeks to prepare, we were able to import the bidder and donor lists from previous auctions, set up all the new donation and auction items, export all the content for our printed program, run our auction smoothly and efficiently (the check-in and check-out process was MUCH improved from the previous years using spreadsheets), generate all reports needed to review and reconcile the results and easily print thank you letters directly from the software. Our bidders were all very impressed with how much better the auction ran that year and we raised over $41,000. Our experience was so positive with Silent Auction Pro, that we decided to try to take advantage of almost all of its many features. We added the online bidding and mobile bidding options after again reviewing competing solutions, including those that cost thousands of dollars. With more time to prepare, we had almost 300 items listed for bidding online, complete with pictures and links to donor web sites, and collected bids totaling more than $30,000 before our live event even started! I cannot begin to describe how excited our hardworking volunteers were to literally see the fruits of their labor increasing on their computer screens with larger and larger bid results every day of that online auction. We also took advantage of the integrated credit card processing feature, which allowed us to easily pre-register bidders and sell tickets online. We even had volunteers using iPads to check people in and enter bid results during the auction. And within minutes of the completion of final bidding at our live auction, I checked the results on my phone's browser and realized we had just raised over $56,000. Wow! THANK YOU SILENT AUCTION PRO! And a special thank you to your tech support for all the emails and phone calls you supported us with throughout the whole process. Look no further. You have found a terrific solution to your online, silent and live auction headaches. We'll certainly be back again next year!" Review Source NG Nancy G. President Elect Civic & Social Organization Used the software for: 1-2 years ### "First experience with Silent Auction Pro" January 7, 2022 5.0 Managing a remote, virtual auction isn't easy but Silent Auction Pro made it as easy as I can imagine! Pros I had the distinct pleasure of working with Silent Auction Pro’s auction software and “coach” \[SENSITIVE CONTENT\]. Initially they were to support a live event with both a silent and a live auction, but Covid had other ideas and put us into a virtual Silent Auction. I am not a software wizard by any stretch of the imagination but found I was able to navigate Silent Auction Pro well with some brief instruction from \[SENSITIVE CONTENT\]. The “help” function was also truly “help”ful. When obvious that it would take longer to explain it me than to just do it, \[SENSITIVE CONTENT\] often stepped in and just took care of it for me! Suffice it to say I became somewhat proficient in managing our auction through a successful close! I have worked with several SaaS providers for other purposes, and none has been as easy to learn and navigate as Silent Auction Pro. Thank you C\[SENSITIVE CONTENT\] and Silent Auction Pro! Cons It worked for me without a hitch. Occasionally I had to try multiple tabs to find what I was looking for. Reason for choosing Silent Auction Pro I was not involved in the selection process. Review Source Dessi F. Director of Developement Used the software for: 1-2 years ### "This software has made our silent auction events so organized." November 15, 2017 5.0 Pros I like that it keeps up with event records, prints off info sheets, bid sheets, and anything else I need for our silent auctions. I also like that we can sell event tickets through this site and the purchaser's credit card number is saved for express checkout from the auction. Cons The great thing about this software is that any time I find something that I don't like about it or I feel there is a way it could be improved I am able to contact them and they make improvements based on my feedback. Review Source CG Crystal G. Adm/Bkpg/Fundraiser Chair 2022 Religious Institutions Used the software for: 2+ years ### "Very Responsive Customer Service & Support" September 29, 2022 5.0 We started using SilentAuction Pro during covid for our annual art auction fundraiser. This year we made it a hybrid event (online bidding but viewing the art in person). This helped us keep the supporters we picked up when we were fully online and allow folks to view the auction items in person. It turned out great and we learned a lot on how to do it even better next time. Pros The instant log in link. The messaging module. The ability to have multiple photos and video. Cons The menu can be challenging to get used to/navigate. Review Source Response from Silent Auction Pro October 8, 2022 Hi Crystal - thank you for the review! FYI - we will be offering an alternate menu option in a couple months that will be task based and should be much more intuitive! Similar Products Featured ## Related categories [Auction](https://www.capterra.com/auction-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.