# Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Silent Auction Pro Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews JH Jamie H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother!“ January 2, 2025 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.“ October 2, 2024 JG Jelaila G Community CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process.“ November 19, 2024 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs.“ October 2, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. “ October 17, 2023 MJ Mamie J Auction Chairperson, RealtorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “I do not like having to approve bidders each time they join the auction.“ December 12, 2024 FP Frank P Director of Finance and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word.“ September 10, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “Don't have any good suggestions, though, except maybe allow guest names (only) during registration.“ October 17, 2023 ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erin C. Auction Chair Fund-Raising Used the software for: 2+ years ### "A Must for School Fundraising" March 12, 2020 5.0 We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions. Pros We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding. Cons We would love to see an app in the future, rather that just a mobile site for bidding. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/) Reason for choosing Silent Auction Pro Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive. Review Source MR Melissa R. Parent Education Management Used the software for: Less than 6 months ### "Best software we have used in years! " December 17, 2024 5.0 Smooth and easy! Customer Service walked us through everything! So much easier for our school fundraisers then what we have used in the past. Pros Wow! This software was great! It was extremely user friendly! \[sensitive content hidden\] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return! Cons No cons! We should have started earlier as a school but the there were no cons on their side. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Price, the rep, and the customer service Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) The friendly software and the price. The pricing was helpful for a small school. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Melissa! It makes us so happy to hear that your experience with our software, and our support team, was so positive. We take great joy in serving our customers, and being a partner in their success! While it sounds like you loved every aspect of your experience with us, please know we love suggestions too! We are built on customer feedback and pride ourselves on being flexible to meet changing needs. Thank you again, and we look forward to serving you and your team again! AW Aaron W. IT Director Used the software for: Less than 6 months ### "Silent Auction Pro - basic auction software" June 18, 2018 2.0 Pros Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions. Cons Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items. Review Source Response from Silent Auction Pro June 19, 2018 Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth. SD Stacey D. secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding Support!" October 11, 2024 5.0 This is our second year using Silent Auction Pro for our fundraiser. The customer support is outstanding. We were so grateful to have the ability to call someone during our event for troubleshooting. Last year, there was a learning curve in mastering the program but there were plenty of how-tos and videos to consume. With the first year under our belt, we found it much easier to use and navigate the program for this year's event. We will absolutely use Silent Auction Program for our next event. Pros The customer support is just excellent. Emails are answered promptly, and event support was super helpful. Cons It wasn't as intuitive as we had hoped. However, after we used the program once, it was super easy to implement for the next fundraiser. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro more cost effective compared to the others Switched from [Bid Beacon](https://www.capterra.com/p/230720/Bid-Beacon/) We wanted a program that included ticketing and seating arrangment. Review Source Response from Silent Auction Pro October 22, 2024 Thank you Stacey! We are so glad to have helped you with your second event - and look forward to many more! Finding all our embedded Help options hopefully made your event easier...and I know you know how to find us via phone or email! I'm sorry that you didn't find our platform to be quite as intuitive at the outset. Please do contact me with suggestions; we are always looking for ways to improve! We are so proud to be part of your success and look forward to helping you next time. Thank you! PH Patricia H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro- The Best Team In Town!" December 9, 2024 5.0 We have had 4 years of great experience with the auction- often doing 2-3 auctions per year. Pros I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful! Cons I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!) Review Source Response from Silent Auction Pro December 20, 2024 Patricia, thank you! We truly appreciate your fantastic feedback and suggestions. I 100% agree with your comments about the catalog, and what should happen after you place a bid. You'll be glad to know that we have that enhancement already recorded! We are so proud of all of your success and are honored to be your partner on your many auctions! You and your team and fabulous and we can't wait to work with you again soon! Thank you for your loyalty! DW Dennis W. Marketing Support Real Estate Used the software for: 2+ years ### "Children's Miracle Network Topgolf fundraiser" November 3, 2024 5.0 Nothing but good. I did not get help from my event team so had to do things much on my own. If not for the Silent Auction platform, I would be in rehab now. Pros Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly. Cons When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number. Review Source Response from Silent Auction Pro November 27, 2024 Dennis, thank you! And I agree with your enhancement suggestion; we will add that to the list! I'm so happy that you felt supported throughout your event planning. We are proud to have kept you out of rehab! We are thankful for you and look forward to partnering with you on your next event! KQ Kathleen Q. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great Auction Software, Superior Customer Service!" October 2, 2024 5.0 They are always there to help. The software is pretty easy to use and navigate. I can't imagine doing my events without Silent Auction Pro. Very professional and easy to work with. Pros Their customer service is outstanding. Not only is it the best in the industry, it is the best anywhere. Today customer service is so horrible. You rarely get a live person to talk to. Companies don't give out customer service numbers. They expect you to use chat or send in a ticket and they will respond via email. Customer service is dead in this country. It is not that way with Silent Auction Pro. They are always available, always helpful and always get you the information you need in a timely fashion. Their software is generally easy to use and has many features. There are different software options depending on your needs. The pricing reflects the complexity of your requirements and is generally very fair. Cons They are constantly upgrading and listening to customers' needs. Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs. Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. We should be able to set our own defaults. Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Silent Auction Pro Easier to use and great customer service. Review Source Response from Silent Auction Pro October 10, 2024 Thank you Katie! You've been with us for years, and we are so grateful for your loyalty. AND, we are so glad for your comments. We happily will take them under consideration. We appreciate you, and are proud to have been part of your success for many years! Call us anytime! JH Jamie H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Several Years In and Keep Returning to SAP" January 2, 2025 5.0 Really really great. Knowing that staff are a text or phone call away during our event is SO IMPORTANT! Do I love everything about it? No. Are the staff open to feedback on how to make it better? Yes! I see improvements every year. Pros The price is really good for the value. We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother! We looked at other systems but this one seemed to get us the most for our money. The customer service is incredible The team is always VERY available and helpful during our events. Cons Occasionally there's features we'd expect to have but don't. Earlier I noticed that when entering text, some of keyboard features that I'm used to using (ctrl + arrow to move through text) and when i asked, \[sensitive content hidden\] and crew were always anxious to document the issue and consider it for future improvements. Sometimes there are reports I think i should be able to run but can't - \[sensitive content hidden\] always offers to generate them for me. I sometimes still struggle with finding contacts (searching "MY" contacts vs. "all" contacts) but I understand why the system is created that way. Review Source Response from Silent Auction Pro January 14, 2025 Jamie, thank you! We have loved helping you and your fantastic organization succeed year after year. Thank you for your loyalty, and for continually being a customer who makes suggestions. You've helped us grow each year. Thank you! JC Jeanine C. Event Coordinator Education Management Used the software for: 2+ years ### "Service, Utility and Greater Profits!" March 11, 2025 5.0 The service is excellent...staff are available, knowledgable and reassuring when event planning can get stressful. Our experience year after year has been wonderful. Pros Silent Auction Pro allows us to manage all phases of our event: creating contacts, ticket purchases, seating, live and silent auctions, raffles, donations, and all after event tasks and reporting. Cons Silent Auction Pro meets our needs in every way! Review Source Response from Silent Auction Pro March 12, 2025 Thank you Jeanine! We have loved serving you and your organization for almost 10 years. Thank you for being a loyal customer and for helping us grow! We appreciate you! JG Jelaila G. Community Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Initiative makes ALL the difference. 10/10!" November 19, 2024 5.0 I was very impressed by the Silent Auction Pro team. The initiative makes ALL the difference. Pros I liked the personal nature of the customer service team. They were ALWAYS available. Coming from someone hosting their first-ever fundraiser, I felt so relieved to have their support. They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process. Thanks team! Cons User-friendliness, customer service team, reports, easily accessible data, and overall layout of site. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Jelaila! We are so glad that you found our software easy to use and feature-rich. We are built on customer suggestion and take pride in the level of service we provide to our customers. We are excited to help you and your team with your next fundraising event! Thank you for your business! AM Aimee M. Office Administration Non-Profit Organization Management Used the software for: 2+ years ### "75th BGC Auction Success" December 27, 2024 5.0 \[sensitive content hidden\] was amazing to work with! I have always enjoyed working with her every year! Pros Easy to use, loved how all our pictures turned out! Cons Not many! I honestly can't name any right now! Review Source Response from Silent Auction Pro January 7, 2025 Aimee, thank you! We are proud to have been a partner in your success for many years. As much as we love to hear you think the software is perfect, remember that we are always open to feedback. Thank you for trusting us to help you raise money for your organization...we look forward to helping you again soon! FP Frank P. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Family Promise of Montgomery County Loves Silent Auction Pro" September 10, 2024 5.0 The Staff does an excellent job coaching you throughout the entire event process; from setting up the event, creating tickets, posting auction items and ultimately closing out the event. A very patient, professional and knowledgeable staff that is excited to help at all times... Pros Silent Auction Pro helps make your event stay on track. The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word. Cons Need an export to QuickBooks tool (which I hear is in the works)! Review Source Response from Silent Auction Pro September 13, 2024 Frank, thank you! We appreciate your kind words and look forward to supporting you and your team in future events. We will keep you posted on the integrations! GT Gail T. Volunteer Fund Raiser Non-Profit Organization Management Used the software for: 6-12 months ### "I like Silent Auction Pro and would recommend it to any NPO or organization for their event." January 19, 2021 5.0 Fundraising for the Children's Coalition of Aransas County Pros That first phone call to Silent Auction Pro led to a Zoom demo with \[SENSITIVE CONTENT HIDDEN\]. The demo with \[SENSITIVE CONTENT HIDDEN\] led to our Board giving approval for the contract. Since that first conversation to the post-event conversations, every step, every need, every question, every "OH NO" moment on my side was quickly answered and solved. There is no customer service team like theirs. Their team is the BEST. Phone calls were answered either immediately or with a very quick return call in minutes. And I must add that phones were answered during Holiday hours. Besides their immediate and expert support, the package features and pricing were more compatible with our NPO's size. The announcement feature and the communication functions were tremendously helpful. We scheduled videos and sent texts and emails for our event. Afterwards, I sent every donor, sponsor, group member, volunteer, and every registered bidder either an email or software generated letter with the information that pertained to each one specifically. This function alone saved me hours of work. Thank you, Silent Auction Pro! Cons The initial use of the software required diligent data entry. It was a lot of work. We now have a database containing donors, sponsors, bidders, volunteers, and workers. Next year's data entry will not start at zero. For some data entry and reports, (without checking which aggravated me the most I must be vague) having a "scroll to the top button" would be nice. Also, when working in one function, I would like to always be sent back to that one function when I hit submit rather than have to find that spot again. And there must be a better way to edit items after they have been merged into an auction item. I never asked, so there might be. I would find a spelling error or decide to add a better description for an Auction item. The edited text would not appear unless I deleted it as an auction item, edited the donated item text, then reassigned as an auction item. Also, I believe a sponsor function that could be separate from the donor and bid reporting function would be beneficial. These are my only criticisms. They are small and might have had an answer if I had asked. They were not even important enough for me to put on a list when I talked with the Support Team. Review Source LK Lisa K. Treasurer Philanthropy Used the software for: 2+ years ### "Look no further this software is great" March 8, 2023 5.0 Excellent! We have grown our fundraising auction three fold since instituting Silent Auction Pro. Much as to do with the ease in which we can sell tickets, process charges, create bid sheets, etc. Everything Silent Auction Pro does well! Pros Above all else, the support you get from Silent Auction Pro is beyond best! The staff is on top of answering inquiries almost as fast as you can send them.....and you get to actually talk to someone, who has English as their first language! Besides that, the software is easy to use. Good help screens and an incredible demo site that you can practice on. Cons Still attached to World Pay for processing, BUT they have recently included their own WorldPay reports which eliminates the need to try to decipher the WorldPay reports! Reason for choosing Silent Auction Pro Mainly their demo site was impressive enough to give you an excellent feel for what you'd be doing with their software. Other demo sites I had to fumble through. Silent Auction Pro makes it easy! Review Source Response from Silent Auction Pro March 11, 2023 Thank you Lisa for the great review! -Jim DB Deborah B. Board Member/Grant Writer Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommended!" September 28, 2022 5.0 From purchase through event conclusion Silent Auction Pro continues to provide Clay County Clothes Closet with a high level of responsive, professional support. This is key when you are a small non-profit which is managed and facilitated by volunteers. The software is a perfect fit for our organization and we have plans to continuing using Silent Auction Pro to manage our on-line fundraising initiatives. Pros Responsive 24/7 Customer Support Professional appearance which allows for customization Report analytics Ability to generate mass emails Ability to display large number of auction items Cons The pricing is challenging for a small non-profit organization's budget. Reason for choosing Silent Auction Pro The software assists our small non-profit in facilitating a highly professional looking event. Additionally, different from competitors, Silent Auction Pro allows for display of a high number of auction items so bundling is not required. Our organization had 105 items displayed in the last event. Review Source SG Shelby G. Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "I couldn't have done it without Silent Auction Pro!!!" November 17, 2021 5.0 Pros Silent Auction Pro helped manage all aspects of our fundraising event -such aspects include; ticketing, silent auction, live auction, raffle sales, Paddle-Raise etc. The ability to have guests save their credit card information made the "check-out" process a breeze. Silent Auction Pro gives detailed reporting for all areas of the event. Silent Auction Pro's entire customer service team is friendly, knowledgeable and extremely helpful. Cons We had some troubles with getting our guests to log-in to the software ahead of time to add in guests' information or add their credit card information to their account. This is not any fault of the software though. Review Source JH Jennifer H. Event Manger Non-Profit Organization Management Used the software for: 2+ years ### "Reached our goal - even during COVID-19 - with help of Silent Auction Pro" April 8, 2020 5.0 Our small non-profit has had a very positive experience with Silent Auction Pro. We have used Silent Auction Pro for 3 years, 2 years with paper bidding and this year with mobile bidding. This year we were so lucky to have transitioned to mobile bidding. Our auction went on without a hitch, in a virtual environment, during the COVID-19 shut downs. We were able to switch everything to a virtual offering easily and we were still able to exceed our goal of $75,000. We look forward to using this great software in the future. Pros Once you use the software for multiple years it makes it so easy to put in repeat auction items. The software offers so many options and ways to set up communication with bidders, attendees, donors, etc. I love that you can schedule items to go out ahead of time so you don’t need to think about doing them later. Every year new updates make the software better than the year before. The pricing is affordable for non-profits and they offer superior customer service, tech support and a fantastic help section. Cons There is a learning curve, as with any other software package – the more you use it the easier it is. We tended we only have 2 people inputting auction information so that it was consistent. We would love to see a more comprehensive package that allows you to input expenses and see the full picture of the event. I know this is something they are trying to incorporate for the future and once it is available it will be even more fantastic! Review Source Response from Silent Auction Pro April 13, 2020 Thank you very much for the review Jennifer! We're hearing quite a few stories about groups switching to virtual events because of COVID-19 and still meeting or exceeding their goals - especially when you consider not having to pay for the venue and all the other expenses that come with it. I'm glad you had a great event! - Jim CJ Cindy J. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "A Software that DEFINITELY Helps you Raise More Money" March 24, 2017 5.0 This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests. Pros This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it. I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.) During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests. Cons The modules could be designed to be easier to differentiate. Review Source FB Fred B. Minatenance Education Management Used the software for: 2+ years ### "Silent Auction Pro - Easy to use and very powerful" November 9, 2021 5.0 Great program that I have used 10 plus timers over the last 10 years. Pros This software is very straight forward and easy to use whether you are a computer geek or technically challenged. Customer support is the best you will find. 9 out of 10 you are connected with a live knowledgeable person. Cons Hard to find issues with this software. Has been able to handle about any game or twist to a traditional live auction we could come up with. With over 300 attendees the table assignments gets overwhelming. Review Source LS Lisa S. Volunteer Coordinator /Board Member Philanthropy Used the software for: 6-12 months ### "Windsor Farm Elementary PTO Silent Auction Pro Review" March 27, 2017 5.0 Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would have ticket sales go through the office secretary. It wasn't seamless and it wasn't efficient. The checkout process at the event was also a mess as we didn't pre aucthorize credit cards and would have weeks of clean up trying to collect money from bidders who left without paying. Silent Auction Pro from the moment we received our first donation and our first ticket sale to the end of the auction provided a new ease and professional quality. The software is an Auction Administrators best friend as it tracked everything needed to make the event successful. We are a PTO of an elementary school and each year our auction makes a net profit of anywhere between $25-28,000. This year we had our most successful auction and I do believe it was because Silent Auction Pro freed up some of the time we used to spend on data entry. I was able to essentially run this auction by myself with the help of Silent Auction Pro. with over 300 auction items. I would highly recommend the program. The customer service was wonderful as I had many questions with this being my first time. It is an efficient tool to run a successful auction and event and I look forward to the opportunity to use this program again. Pros Easy to use, great customer service, able to manage all needs in one platform. Cons n/a Review Source JM Jennifer M. Education Management Used the software for: 2+ years ### "Great product" July 2, 2016 5.0 Silent Auction Pro completely changed the way we ran our annual silent and live auction. It took us out of the time-consuming task of tracking everything by Excel worksheets and allowed us to focus more on the actual fundraising. Pros We used this software to transition from using Excel worksheets (SO time consuming) to check people out from a live auction, to swiping credit cards and capturing their info for faster checkout. We were able to track our history of donors and popular items, and streamlined our request process to focus on what bidders really wanted. Selling tickets to the event became a much easier process as well. The software was intuitive, and the customer service was great. Cons While we loved our experience with Silent Auction Pro, we eventually felt we needed to switch companies to a platform that allowed for public searches of online auctions, rather than requiring a link and approval from an Auction Chairperson. We switched to another company in order to take advantage of a large and searchable/public auction community. However, that switch has cost us much more money. Instead, a strong marketing campaign on social media would bring the extra bidders without paying the more expensive subscription fee that the other company charged us. I will encourage the next Auction Chairperson to use Silent Auction Pro. Review Source Response from Silent Auction Pro July 5, 2016 Thank you for the review Jennifer! Regarding us not supporting a publicly searchable page - that's true though many of our customers prefer to keep their events private and use their own marketing efforts to reach bidders as you suggested. This also eliminates the need to potentially ship items to winners in any part of the country and reduces the likelihood of people backing out on an item they have won. We may add similar capability in the future if we find more demand for it. - Jim KG Katherine G. Events Director Events Services Used the software for: 1-2 years ### "Silent Auction Pro is one of the Finest in the field!" December 15, 2022 5.0 I have worked with many different digital platforms in the nonprofit sector over the course of 10 years and I can absolutely say that SAP is my favorite. The platform is fantastic and the customer support is five-star all the way! I'm am relieved to have found a ticketing/bidding/tracking platform/business that actually listens to me and can help me with "sudden issues" so quickly and thoroughly. Pros The ease is creating various tickets, quickly, to match my clients impromptu requests is a bit plus! Cons My biggest issue was with the reports but to be very honest I was rushed into managing the client's event and I didn't have time to explore customizing the reports so I don't think this observation is totally accurate. I will be able to spend more time with reports this time around. Review Source TB Tricia B. Curator of Education Arts and Crafts Used the software for: 1-2 years ### "Really Good Auction Program " November 1, 2018 4.0 Once you play around with the program, it seems to be pretty user friendly. And what you do not know how to do or are having trouble with, there are lots of tutorials to lead you through the process. Plus the support staff is excellent and amazingly helpful. Pros A good way to track all donations and purchases. There are many features which make this very easy. The check-out system is pretty user friendly and works well. The support staff at SAP are great to answer questions and lead you through the process. Cons The first ticket purchase by a buyer only allows for the purchasers name, and does not let you reassign the name to someone else right away – you have to go back in and readjust. It worked but is a little bit clunky. A lot of data entry. As we were using this for the second time, some bits were easier as we could pull from past donors info. The bid sheets selected the donations that were entered first, which were not always the biggest selling points when bundling Setting up the bar tickets was a bit messy. Would be nice to be able to pull more specified reports from the program. Customize the report formats. Review Source TD Tara D. PTA Fundraising Team Education Management Used the software for: 2+ years ### "Great Auction Software" June 25, 2020 5.0 This was my first year personally using the software to set up the auction, and I received incredible customer service throughout the process. I worked primarily with \[SENSITIVE CONTENT HIDDEN\], but everyone I spoke with was polite and helpful. Not sure if it because there weren't as many auctions happening due to COVID, but I felt I had the support needed to be confident setting up the auction. We also needed some help during and after the auction, and we were well taken care of. Pros We use this software for our yearly school auction. This is now our 4th year using it. One of the huge benefits is being able to use contacts, logos, donation descriptions, etc. from previous years. It really saves time if you have the same donors year after year. That being said, it does take time to set up contacts, donations and auction items initially, but you know you'll have everything saved for next year. Also, we got lots of compliments on how nice the auction looks and how easy it is to bid. I agree! Cons It took me a little time bit of time to learn where things are and how to use the tools. I don't know if it would be worth the time to set everything up if you weren't planning on using the software for more than once. Review Source HC Heather C. Foundation Treasurer Fund-Raising Used the software for: 1-2 years ### "Sheboygan Service Club" November 30, 2016 4.0 Silent Auction Pro is a powerful tool for fundraising events. Login is smooth for past members and new members of the organization. Once you're on the site for some time, it's neat to see all the various ways data can be sorted and viewed. Mobile bidding was an interesting transition for our group and guests, but I think it will become smoother every year. The software has made tasks for the auction and operations team smoother every year with the saved data. It was great to see our member's work real-time, so we knew where we were at for auction items and ticket sales. It's also great to have the data saved in one spot from year to year. Pros Silent Auction Pro helped our auction and operations team see data (auction items, ticket purchases) on a real-time basis. Previously, we relied on spreadsheets and emails, and version were easily confused and confusing. It was also great to tally up totals at the end of the evening quickly to make a grand total announce while all guests were present. Cons This was our organization's first time using mobile bidding and it was received with mixed reviews. It was confusing for some to login if they didn't receive an email. We will collect emails at registration next year to make it smoother. The QR codes on the items were great, but most guests did not already have the app on their phones. It was difficult, at times, to scroll through items. Lastly, it would be great to have a cross reference for "baskets" by individual. We weren't sure why the numbers continued from 2015 rather than starting fresh for the new event. Review Source Similar Products Featured ## Related categories [Auction](https://www.capterra.com/auction-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.