--- title: "Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews/" page_type: "reviews" language: "en" --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Silent Auction Pro Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews JH Jamie H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother!“ January 2, 2025 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.“ October 2, 2024 JG Jelaila G Community CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process.“ November 19, 2024 KQ Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs.“ October 2, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. “ October 17, 2023 MJ Mamie J Auction Chairperson, RealtorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “I do not like having to approve bidders each time they join the auction.“ December 12, 2024 FP Frank P Director of Finance and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word.“ September 10, 2024 RH Robert H TreasurerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “Don't have any good suggestions, though, except maybe allow guest names (only) during registration.“ October 17, 2023 ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erin C. Auction Chair Fund-Raising Used the software for: 2+ years ### "A Must for School Fundraising" March 12, 2020 5.0 We are going to start using our SAPro software in our other school fundraisers, not just our auction. It is a great way to organize and keep all of our sponsor and donor information organized. I can also not speak highly enough of the customer support! They are quick to answer calls and get you answers to your questions. Pros We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding. Cons We would love to see an app in the future, rather that just a mobile site for bidding. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/) Reason for choosing Silent Auction Pro Mobile bidding was not available with Handbid at the time we purchased; also, SAPro is a good value for the product and service we receive. Review Source MR Melissa R. Parent Education Management Used the software for: Less than 6 months ### "Best software we have used in years! " December 17, 2024 5.0 Smooth and easy! Customer Service walked us through everything! So much easier for our school fundraisers then what we have used in the past. Pros Wow! This software was great! It was extremely user friendly! \[sensitive content hidden\] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return! Cons No cons! We should have started earlier as a school but the there were no cons on their side. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Price, the rep, and the customer service Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) The friendly software and the price. The pricing was helpful for a small school. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Melissa! It makes us so happy to hear that your experience with our software, and our support team, was so positive. We take great joy in serving our customers, and being a partner in their success! While it sounds like you loved every aspect of your experience with us, please know we love suggestions too! We are built on customer feedback and pride ourselves on being flexible to meet changing needs. Thank you again, and we look forward to serving you and your team again! AW Aaron W. IT Director Used the software for: Less than 6 months ### "Silent Auction Pro - basic auction software" June 18, 2018 2.0 Pros Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions. Cons Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items. Review Source Response from Silent Auction Pro June 19, 2018 Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth. NP Nick P. President Individual & Family Services Used the software for: 2+ years ### "Review of Silent Auction Pro" March 17, 2025 5.0 Overall awesome experience from the program to the support. A+ Pros Easy to use, and significant improvement in organization. Cons Need a few more customization options for quick buttons or easy finds. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Silent Auction Pro Ease of Use of the product with the options we needed. Review Source JC Jeanine C. Event Coordinator Education Management Used the software for: 2+ years ### "Service, Utility and Greater Profits!" March 11, 2025 5.0 The service is excellent...staff are available, knowledgable and reassuring when event planning can get stressful. Our experience year after year has been wonderful. Pros Silent Auction Pro allows us to manage all phases of our event: creating contacts, ticket purchases, seating, live and silent auctions, raffles, donations, and all after event tasks and reporting. Cons Silent Auction Pro meets our needs in every way! Review Source Response from Silent Auction Pro March 12, 2025 Thank you Jeanine! We have loved serving you and your organization for almost 10 years. Thank you for being a loyal customer and for helping us grow! We appreciate you! PH Patricia H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro- The Best Team In Town!" December 9, 2024 5.0 We have had 4 years of great experience with the auction- often doing 2-3 auctions per year. Pros I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful! Cons I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!) Review Source Response from Silent Auction Pro December 20, 2024 Patricia, thank you! We truly appreciate your fantastic feedback and suggestions. I 100% agree with your comments about the catalog, and what should happen after you place a bid. You'll be glad to know that we have that enhancement already recorded! We are so proud of all of your success and are honored to be your partner on your many auctions! You and your team and fabulous and we can't wait to work with you again soon! Thank you for your loyalty! JH Jamie H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Several Years In and Keep Returning to SAP" January 2, 2025 5.0 Really really great. Knowing that staff are a text or phone call away during our event is SO IMPORTANT! Do I love everything about it? No. Are the staff open to feedback on how to make it better? Yes! I see improvements every year. Pros The price is really good for the value. We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother! We looked at other systems but this one seemed to get us the most for our money. The customer service is incredible The team is always VERY available and helpful during our events. Cons Occasionally there's features we'd expect to have but don't. Earlier I noticed that when entering text, some of keyboard features that I'm used to using (ctrl + arrow to move through text) and when i asked, \[sensitive content hidden\] and crew were always anxious to document the issue and consider it for future improvements. Sometimes there are reports I think i should be able to run but can't - \[sensitive content hidden\] always offers to generate them for me. I sometimes still struggle with finding contacts (searching "MY" contacts vs. "all" contacts) but I understand why the system is created that way. Review Source Response from Silent Auction Pro January 14, 2025 Jamie, thank you! We have loved helping you and your fantastic organization succeed year after year. Thank you for your loyalty, and for continually being a customer who makes suggestions. You've helped us grow each year. Thank you! AM Aimee M. Office Administration Non-Profit Organization Management Used the software for: 2+ years ### "75th BGC Auction Success" December 27, 2024 5.0 \[sensitive content hidden\] was amazing to work with! I have always enjoyed working with her every year! Pros Easy to use, loved how all our pictures turned out! Cons Not many! I honestly can't name any right now! Review Source Response from Silent Auction Pro January 7, 2025 Aimee, thank you! We are proud to have been a partner in your success for many years. As much as we love to hear you think the software is perfect, remember that we are always open to feedback. Thank you for trusting us to help you raise money for your organization...we look forward to helping you again soon! MJ Mamie J. Auction Chairperson, Realtor Real Estate Used the software for: 2+ years ### "Easy to Use" December 12, 2024 5.0 Support staff is great. We have used for three+ years now. Very easy to enter items last minute. Check out is a breeze. Pros Super easy for admin side. Can create lots of reports. Cons I do not like having to approve bidders each time they join the auction. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Mamie, we are proud to have served you and your team for over 3 years. I am glad that you find the software easy to use and full of the features you need. While you should not need to approve every bidder, we do know that the reconciliation process (used to avoid duplicate entries) can be cumbersome and we are working on making that easier. Thank you for sharing your feedback; it helps us to be better for your next event. We look forward to partnering with you again soon! DW Dennis W. Marketing Support Real Estate Used the software for: 2+ years ### "Children's Miracle Network Topgolf fundraiser" November 3, 2024 5.0 Nothing but good. I did not get help from my event team so had to do things much on my own. If not for the Silent Auction platform, I would be in rehab now. Pros Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly. Cons When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number. Review Source Response from Silent Auction Pro November 27, 2024 Dennis, thank you! And I agree with your enhancement suggestion; we will add that to the list! I'm so happy that you felt supported throughout your event planning. We are proud to have kept you out of rehab! We are thankful for you and look forward to partnering with you on your next event! KQ Kathleen Q. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great Auction Software, Superior Customer Service!" October 2, 2024 5.0 They are always there to help. The software is pretty easy to use and navigate. I can't imagine doing my events without Silent Auction Pro. Very professional and easy to work with. Pros Their customer service is outstanding. Not only is it the best in the industry, it is the best anywhere. Today customer service is so horrible. You rarely get a live person to talk to. Companies don't give out customer service numbers. They expect you to use chat or send in a ticket and they will respond via email. Customer service is dead in this country. It is not that way with Silent Auction Pro. They are always available, always helpful and always get you the information you need in a timely fashion. Their software is generally easy to use and has many features. There are different software options depending on your needs. The pricing reflects the complexity of your requirements and is generally very fair. Cons They are constantly upgrading and listening to customers' needs. Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs. Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. We should be able to set our own defaults. Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Silent Auction Pro Easier to use and great customer service. Review Source Response from Silent Auction Pro October 10, 2024 Thank you Katie! You've been with us for years, and we are so grateful for your loyalty. AND, we are so glad for your comments. We happily will take them under consideration. We appreciate you, and are proud to have been part of your success for many years! Call us anytime! DF Del F. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great Experience " October 10, 2024 5.0 Staff is great to work with and Silent Auction Pro is a great resource to improve revenues into your accounts Pros Easy to operate, simple and carefree, the program is flexible to accommodate your wishes. Cons Without alot of emails or Facebook contacts its difficult with out buying into names list. Review Source Response from Silent Auction Pro November 27, 2024 Thank you Del! We are so glad you find the software easy to use and that it helps you accomplish your goals. As far as outreach, I am sure we can help you with suggestions to ensure your event is visible to your community. We look forward to partnering with you on your next event! NC Natalie C. VP Fundraising Non-Profit Organization Management Used the software for: Less than 6 months ### "Software is Extremely Easy to Use" July 21, 2021 5.0 I loved working with Silent Auction Pro. Their support is phenomenal. Most of the people you talk to were involved with a PTO which is how they got started working with Silent Auction Pro so they were extremely helpful especially since I am using this software to raise money for our PTO. Pros I loved that the bidding, sign up, and communication was extremely easy to use. It was as easy as providing a link or QR code to get families signed up for the online bidding. Then the bidding itself was easy and engaging because you will get notified on items you are actively bidding on to tell you if you have been outbid which keeps you actively engaged in the auction! You can also set a max. bid and bid increment and the system will bid on an item for you. In the set up process Silent Auction Pro makes it extremely easy to communicate with your bidders. You can set up email and text notifications in advance so you don't have to worry about sending the day of or before your event. You can schedule out these notifications for the month, etc. leading up to your event. Cons It was a little difficult making sure everything looked ok when you switched donor items over to auction items. It usually pulls over details you have in your donor item, but you need to go through and make sure fonts and everything look the same so when people are viewing your auction items everything looks consistent. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing Silent Auction Pro The customer support! Review Source CB Charisse B. Committee member/volunteer Used the software for: 1-2 years ### "Tremendous system for making charity auction easier to set up" May 6, 2017 5.0 Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee. Pros Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding! Cons Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well. Review Source KM Kristine M. Gala Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome fundraising tool for our organization!" January 6, 2020 5.0 Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020! Pros 1\. Excellent training and support by \[SENSITIVE CONTENT HIDDEN\] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users! Cons There \*is\* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it. Reason for choosing Silent Auction Pro When we looked at the product descriptions, functionality and cost of each, the other three we looked at (after discarding Bidding For Good as mentioned above) didn't hold up to Silent Auction Pro. The one feature of SAP that sealed the deal was the PEOPLE behind the product, namely \[SENSITIVE CONTENT HIDDEN\] from tech support. Thank you all!! Review Source KH Kathy H. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Silent Auction Pro" September 19, 2024 5.0 I am extremely satisfied with the Silent Auction Pro product. Pros Ease of use of product. Support documents on "how to" use the system and customer support. Cons I can't think of anything. Overall, they have fulfilled our online auction needs. Review Source Response from Silent Auction Pro September 26, 2024 Hello Kathy! Thank you for the kind words and continued support over the years! We are glad you find our support system adequate, and happy to answer your call or email anytime you can't find the answer you need. We look forward to helping you with your next event!! FP Frank P. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Family Promise of Montgomery County Loves Silent Auction Pro" September 10, 2024 5.0 The Staff does an excellent job coaching you throughout the entire event process; from setting up the event, creating tickets, posting auction items and ultimately closing out the event. A very patient, professional and knowledgeable staff that is excited to help at all times... Pros Silent Auction Pro helps make your event stay on track. The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word. Cons Need an export to QuickBooks tool (which I hear is in the works)! Review Source Response from Silent Auction Pro September 13, 2024 Frank, thank you! We appreciate your kind words and look forward to supporting you and your team in future events. We will keep you posted on the integrations! ES Evelyn S. Director of Advancement Primary/Secondary Education Used the software for: 2+ years ### "Great tool to have. Change is it's Middle Name!!!!!" January 11, 2021 5.0 As a former systems engineer (in my previous career), I found the system to be easy to work with. There are a few things I think should be in different places, but it is just my preference. Support is everything!!! If you are lucky enough to get \[SENSITIVE CONTENT HIDDEN\] as your support person, you will be just fine!!! She talked me "off a few ledges" the days leading up to the event. Things we usually do in person (and for cash) had to now be done through the system. Rethinking is the name of the game right now and \[SENSITIVE CONTENT HIDDEN\] helped me iron out all the issues we had to rethink!!! Pros The ability to change! In this year of constant change, we were stopped 48 hours before our Auction was to take place in March of 2020. We were never able to hold an in-person option but we were able to switch all the data we had already entered to go from live to on line with just a few quick and easy steps! we finally held the Virtual auction in November 2020. Cons We did not take a picture of every item in a basket, just the combined basket itself. That was fine for the main page. the drill down page listed every item in the basket but the individual pictures did not exist so the item said No phot to Display. We ran out of time to take all the pictures so we dealt with it. I would've preferred it to at least show the basket from the main page. Zoom capabilities only existed when a user drilled down. This is usually not an issue since our silent auction is in person...… just not this year! \[SENSITIVE CONTENT HIDDEN\] gave me great ideas to deal with the virtual aspect of our auction to try to make it as personal as possible! Review Source VR Verified Reviewer Director of Project Controls Utilities Used the software for: 2+ years ### "Using SAP for silent auction for a Non-Profit group. " March 26, 2018 5.0 Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people. Pros Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction. Cons Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent. Review Source KL Kate L. Event Co-Chair Primary/Secondary Education Used the software for: Less than 6 months ### "Great auction software, outstanding customer support" May 15, 2019 5.0 I would definitely recommend using this software to others and will use again myself. There is no doubt that we brought in more money using Silent Auction Pro. Pay attention to detail on the front side and the event will run seamlessly. Pros I had seen this software used as a guest at another event and sitting at our table, the excitement around driving the bids higher was impressive. So when it came for me to organize an event, I pushed for using Silent Auction Pro mobile bidding though we were uncertain that our clientele would be receptive. Post the event, the response was almost all positive, they loved bidding on their mobile devices and we made much more money from our silent auction. We particularly loved the automated winner text notification and giving them the opportunity to self check-out/pay, making it all so much faster and easier. From the point of view of the auction administrator, it made my life much easier with no last minute pulling an all nighter to produce bidding sheets, etc. The customer service was superb and personalized. Someone always answered my calls, no matter the hour and helped resolve the issue(s) I was having or if they couldn’t, they referred it to the developer who is the owner and soon afterwards all was resolved. I loved the reminders ahead of the event to ensure all was moving along smoothly and the personal calls to check in were very much appreciated. I felt fully supported at every step. Cons It was definitely challenging learning a new system but it was worth the time and effort. There were a few little quirks that need resolving and these I have shared with the developer. Review Source AJ Amy J. Nonprofit Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "Silent Auction Pro is the BEST value available with amazing customer support!" October 19, 2016 5.0 As a nonprofit consultant, I have worked with a variety of nonprofit organizations on their gala auctions. I recommended Silent Auction Pro to a nonprofit pre-school for their gala. We utilized all of the features offered by SAP, including a live and silent auction, the mobile feature and the event planning features with a very user friendly table assignment function. The product is very responsive and intuitive, and helped this organization raise over $79,000 above sponsorships and ticket sales the night of the gala! Silent Auction Pro is without a doubt the best value of all auction products available. Jim Donnell and his team at SAP are extremely informative and helpful and are available for customer support nearly 24/7. I never had a question that wasn't answered politely and patiently on the first call. You do need to be a self-starter and allow enough time to self-train and train your committee members using the helpful You Tube videos, but their Support people are always available for questions and troubleshooting. If your organization is on a budget or just doesn't want to pay a lot of money for the auction and event features, Silent Auction Pro is for you!! Pros It is intuitive and and easy to learn. Support team is very responsive and is constantly updating the product. It offers the absolute BEST value of any auction software I have used or researched! The mobile product is clean and user-friendly. Cons Some of the functions are a bit hard to find. You do have to be a self-starter to research all of the functions and know exactly what is needed before the gala night to check in, check out, and close the auctions. I had to contact customer support several times throughout the evening for assistance. Review Source TH Tricia H. Advancement Director Education Management Used the software for: 2+ years ### "St. Joe Draw Down 2021" February 2, 2021 5.0 OVERALL - I would not have used them for the FOURTH time if I was not happy with them. This weekend was my 4th draw down with their software and team. This year we used everything they offer, I think. It was the best experience and we are so excited with the outcome of our event, even though it was virtual it was amazing. Pros This software is easy to use and if you have any issues, the customer service is like none other. They call and check on you, they are available for zoom calls to help when you need it and on the day of the event, if you have missed a step, they are calling and letting you know so you can get it fix asap. I have enjoyed using this software and working with the Silent Auction Pro team. Cons There really are not any cons I can detail here. Anything I have issues with, they are available to help me with and come up with a solution if they didn't have one already. Reason for choosing Silent Auction Pro In the beginning - their price was one I could not pass up. Others in the area have used other companies that charge so much more. Silent Auction Pro doesn't charge crazy amounts of money, so we are able to keep that extra money for our school. This is a blessing to our event and school. Review Source SS Stephen S. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Phenomenal Support" October 15, 2019 5.0 Our primary objectives were to: 1. Streamline the checkout process and make it easier for our donors. 2. Increase the size of our bids with respect to the Fair Market Value of the items. We achieved both of these objectives. Pros The product is great (and increased our bid-to-FMV ratio), but the support is phenomenal! In my "day job", I have been a software professional for 30 years. I have never seen the level of support that Silent Auction Pro delivered to us. They were very proactive in reaching out to make suggestions such as "you are now 4 weeks away from your event, so you should be thinking about these things...". They also offered and delivered a live training session at no charge for our personnel. When I called for help with a particular issue they often offered just to take care of the issue for me. That was especially helpful while we were in the middle of our gala/auction! The software provided all of the functionality that we had hoped for, as well as a number of benefits that we had not imagined. I highly recommend this as a solution to manage events which include an auction. Cons None that I can think of. We did a few things wrong this first time around, but that was because all of us have day jobs and did not spend adequate time to get up to speed and "didn't know what we didn't know". However the support staff did a great job helping us over those snags. Reason for choosing Silent Auction Pro Functionality and cost both met our needs. Review Source ME Minette E. Auction Helper Religious Institutions Used the software for: 2+ years ### "Silent Auction Pro Bidsheet Pro" April 11, 2019 5.0 Silent Auction Pro is easy for anybody to "pick up," which is good since the team running the auction has an almost yearly turnaround. Also, the customer support is phenomenal, if and when I do need to talk to someone about features. Pros I have been working Silent Auction Pro for many years now for our auction fundraiser. We have a silent and live auction portion and this program works perfectly for all our needs. There are still even more cool features that if we took the time to look through a bit, we could make things run even more smoothly (i.e. notifying winners of their winning bids, creating thank you cards for afterward, etc.) Cons It'd be nice if we could change font size on bid sheets - we have an elderly clientele and I know the sheets might be hard to read for them. Review Source JB Jennifer B. Sr Graphic Designer Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent overall others" February 27, 2021 4.0 I believe this company stands high above other software. The customer service is key and you guys have it nailed! Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well. So to have customer service available at any time of the day, and to have your call answered in less than three rings is excellent. I loved that I did not have to wait on hold, be transferred from person to person and I appreciated that anyone we talked to was patient, understanding and above helpful and walked through each problem in detail until it was resolved or answered. Pros When we had any questions and called in for help we got ahold of someone immediately...no waiting on hold, transferring to another person. Every person we talked to was helpful, patient and did not mind how long the phone call was in regards to answering all our quetsitons. Cons The photos were low resolution, even after I optimized and uploaded them ready for web view. The photos were small so it was difficult to see some of the beautiful donated items. It was difficult to see the arrows to shuffle through multiple photos. Review Source Response from Silent Auction Pro March 2, 2021 Hi Jennifer - thank you for your review. I took a look at some of your photos for your donations and they were uploaded smaller than our max size of 1024x768. I'm sure that would have helped. We'll also look at making the arrows a bit more prominent. -Jim Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.