# Page 2 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Silent Auction Pro ## Showing most helpful reviews Showing 26-50 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jelaila G. Community Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Initiative makes ALL the difference. 10/10!" November 19, 2024 5.0 I was very impressed by the Silent Auction Pro team. The initiative makes ALL the difference. Pros I liked the personal nature of the customer service team. They were ALWAYS available. Coming from someone hosting their first-ever fundraiser, I felt so relieved to have their support. They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process. Thanks team! Cons User-friendliness, customer service team, reports, easily accessible data, and overall layout of site. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Jelaila! We are so glad that you found our software easy to use and feature-rich. We are built on customer suggestion and take pride in the level of service we provide to our customers. We are excited to help you and your team with your next fundraising event! Thank you for your business! CA Carolee A. Technology Coordinator Religious Institutions Used the software for: 2+ years ### "Church of the Little Flower" October 21, 2024 5.0 Easy to use and nice, professional end result Pros Misty and customer service were with me throughout the Auction even over the weekend and in the evenings. Cons Reconciling accounts! Many of the donors are also bidders. Review Source Response from Silent Auction Pro November 27, 2024 Thank you Carolee! It's been a pleasure serving you and your organization. Thank you for your continued loyalty. And...we are working on making reconciling easier! We are excited to partner with you on your next event. NP Nick P. President Individual & Family Services Used the software for: 2+ years ### "Review of Silent Auction Pro" March 17, 2025 5.0 Overall awesome experience from the program to the support. A+ Pros Easy to use, and significant improvement in organization. Cons Need a few more customization options for quick buttons or easy finds. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Silent Auction Pro Ease of Use of the product with the options we needed. Review Source MJ Mamie J. Auction Chairperson, Realtor Real Estate Used the software for: 2+ years ### "Easy to Use" December 12, 2024 5.0 Support staff is great. We have used for three+ years now. Very easy to enter items last minute. Check out is a breeze. Pros Super easy for admin side. Can create lots of reports. Cons I do not like having to approve bidders each time they join the auction. Review Source Response from Silent Auction Pro January 2, 2025 Thank you Mamie, we are proud to have served you and your team for over 3 years. I am glad that you find the software easy to use and full of the features you need. While you should not need to approve every bidder, we do know that the reconciliation process (used to avoid duplicate entries) can be cumbersome and we are working on making that easier. Thank you for sharing your feedback; it helps us to be better for your next event. We look forward to partnering with you again soon! FP Frank P. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Family Promise of Montgomery County Loves Silent Auction Pro" September 10, 2024 5.0 The Staff does an excellent job coaching you throughout the entire event process; from setting up the event, creating tickets, posting auction items and ultimately closing out the event. A very patient, professional and knowledgeable staff that is excited to help at all times... Pros Silent Auction Pro helps make your event stay on track. The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word. Cons Need an export to QuickBooks tool (which I hear is in the works)! Review Source Response from Silent Auction Pro September 13, 2024 Frank, thank you! We appreciate your kind words and look forward to supporting you and your team in future events. We will keep you posted on the integrations! SH Steve H. National Chair Scholarship Committee Education Management Used the software for: 2+ years ### "Solid Auction Platform to use." September 19, 2024 4.0 Overall, a good experience. We will continue to use it for our auction. Pros The platform fits our needs quite well. The Silent Auction Pro staff are very helpful and responsive to your needs. Cons I have found it hard to navigate at times. Trying to find the exact place I need to go to do what I want. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Silent Auction Pro The price and features seemed to match our needs. Review Source Response from Silent Auction Pro September 30, 2024 Hello Steve! Thank you for taking a minute to share your thoughts. While I am very glad you had an overall positive experience; I'm also very open to hearing suggestions about the navigation or other enhancements you'd like to see. Our software is built on customer suggestion and we are always looking for great ideas. Thanks for being a longtime customer. We look forward to serving you in the future! TG Terrie G. Chairperson Civic & Social Organization Used the software for: 1-2 years ### "Happy to have been a repeated customer " December 19, 2024 5.0 Overall very satisfied with having used them for multiple years. They are easy to contact and quick to respond Pros The support and help when trouble shooting issues Cons Refresh would always take you back to the beginning Review Source Response from Silent Auction Pro January 6, 2025 Thank you Terrie! We are so glad to have you and your organization as repeat customers - and we are grateful for your continued loyalty. I humbly appreciate your feedback, and promise that we will look into making your suggestions a reality. We look forward to helping you with your next event! KH Kathy H. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Silent Auction Pro" September 19, 2024 5.0 I am extremely satisfied with the Silent Auction Pro product. Pros Ease of use of product. Support documents on "how to" use the system and customer support. Cons I can't think of anything. Overall, they have fulfilled our online auction needs. Review Source Response from Silent Auction Pro September 26, 2024 Hello Kathy! Thank you for the kind words and continued support over the years! We are glad you find our support system adequate, and happy to answer your call or email anytime you can't find the answer you need. We look forward to helping you with your next event!! RH Robert H. Treasurer Music Used the software for: 2+ years ### "Very Powerful, not very pricey." October 17, 2023 5.0 Online auctions require good software. SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. Our experience has been very good. Pros On-line bidding and automated event invoicing/check-out. Friendly, competent support staff. Cons To be maximally effective, email addresses and cell numbers need to be captured, for ALL guests at registration/ticket purchase. Most 'registering' users do not have this info (or refuse to enter it) for their guests making it a chore to hunt down before the event, or binding up check-in. Credit cards on file is also difficult, but at least is not mandatory. Don't have any good suggestions, though, except maybe allow guest names (only) during registration. Reason for choosing Silent Auction Pro Price/features/performance reviews, live trial demo database/instance Review Source Lara K. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Choice" October 7, 2017 5.0 Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year. Pros This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand that auctions happen on weekends and support needs to be available then, and when we found a few quirks in the software they were repaired immediately, often by the developer personally. We previously used Greater Giving and BidPal; all three have features that I like and don't like, but overall SilentAuctionPro is by far the best value for the price. The a la carte pricing is a huge benefit for nonprofits like ours that cannot use all features (i.e. online bidding). Overall, from last year to this year (BidPal to SilentAuctionPro), we went from about 100 to 195 attendees, and from our worst checkout ever to our best. The instruction files, help menus, videos, etc were by the far the best of any nonprofit software we have used. We were invoiced after the auction for the software, which could be of great benefit for a nonprofit just starting out with their first auction. Cons I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase. It would also be great to have more customization options for the ticket sales page. Because of the way we run our auction, I would very much prefer to be able to assign bidder #s to a household rather than to an individual, but this would have been fine if we had noticed it earlier and planned accordingly. I would also like to be able to customize a bit more on the receipts, include ticket descriptions, etc. I would have set up our fixed price items differently than we were advised to as I don't think it was the best option for our auction and was a bit of a hiccup, but in fairness it was something we didn't get to in advance and did on the fly, so it would have been avoidable with a little planning. Although the reports are generally pretty great, I did have to piece together a few to get to what I needed which could be a pain for someone with less Excel experience. Really minor, but because we can't use online bidding, I print our bidsheets on carbonless paper. Would very much prefer that the half sheet option printed as a 2up because I ended up reformatting them in Adob Review Source KF Kaylee F. Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall Excellent Experience with Software and Support" March 15, 2021 5.0 We were overall very pleased. It provided a greater reach than we would have ever been able to achieve with an in-person silent auction. We loved the versatility, the ease of use (after learning), and the support. We'd absolutely recommend this to another organization and will be using it again. Pros Easy to use: The software is very easy to use after spending a little bit of time familiarizing yourself with it. They have numerous help pages and even some youtube videos that help you learn the software. Additionally the technical support was out of this world (see Tech Support is Outstanding). We also loved that numerous people can enter donation items so that the cumbersome task of entering items is not tasked to one person. Reasonably priced: It is reasonably priced, relative to other similar softwares, and the support alone was worth the money. Originally, we thought the fees were slightly high, but after investigating other software pricing, and after our experience with this software and their support, the annual fee (which allows for as many auctions/events as you'd like within a year) and the 2.0% taken from high bids were nothing, and we would absolutely do it again. Tech Support is Outstanding: The event coaches are very friendly and incredibly helpful. They help you get started, make suggestions along the way, and they are there to wrap up afterwards as well. We had an IT problem at 9:00pm CST. I called in, my event coach answered me, and she had tech support looking into my problem immediately. Every tech call was answered or gotten back to within an hour. Overall Great Features: The user pages looked stunning, most features you'd want are available. We really enjoyed our use of the software and are looking forward to our next auction. Cons Takes Time to Learn: The administrative pages are slightly cumbersome to navigate in the beginning. They take time to learn, although that is probably true of every auction software. Some Features Not Available: There were a few features that were not available that we would have liked to have seen, such as an option for the public to view all bids placed on an item with bidders names or without, similar to an in-person silent auction. The Donate Button (Fund-a-need) was not intuitive for our users and confused them. Administrative Pages: Looked a bit dated. For a new software, we would have expected everything to be a bit more up-to-date looking. However, the user pages were very nice looking for the actual auction. Additionally, it would be great if there was a "view as user" option to be able to see what your changes look like once you've made them in the administrative account. It was cumbersome to have a user account and an administrative account and have to switch between the two constantly to be able to view things we were changing in the administrative account. Also the software won't let you have two logins open at the same time. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[32auctions](https://www.capterra.com/p/173097/32auctions/)[GalaBid](https://www.capterra.com/p/131238/GalaBid/) Reason for choosing Silent Auction Pro The support, the features, and the integration between it and Blackbaud (eTapestry). Our decision was based off of the reviews we read and the support we received even before we bought the software. Review Source NC Natalie C. VP Fundraising Non-Profit Organization Management Used the software for: Less than 6 months ### "Software is Extremely Easy to Use" July 21, 2021 5.0 I loved working with Silent Auction Pro. Their support is phenomenal. Most of the people you talk to were involved with a PTO which is how they got started working with Silent Auction Pro so they were extremely helpful especially since I am using this software to raise money for our PTO. Pros I loved that the bidding, sign up, and communication was extremely easy to use. It was as easy as providing a link or QR code to get families signed up for the online bidding. Then the bidding itself was easy and engaging because you will get notified on items you are actively bidding on to tell you if you have been outbid which keeps you actively engaged in the auction! You can also set a max. bid and bid increment and the system will bid on an item for you. In the set up process Silent Auction Pro makes it extremely easy to communicate with your bidders. You can set up email and text notifications in advance so you don't have to worry about sending the day of or before your event. You can schedule out these notifications for the month, etc. leading up to your event. Cons It was a little difficult making sure everything looked ok when you switched donor items over to auction items. It usually pulls over details you have in your donor item, but you need to go through and make sure fonts and everything look the same so when people are viewing your auction items everything looks consistent. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing Silent Auction Pro The customer support! Review Source John F K. Board Member Civic & Social Organization Used the software for: 6-12 months ### "Excellent Event Planning Software! " March 23, 2020 5.0 We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals! Pros I cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that we liked: Event Coach. From the beginning, we were assigned an event coach (\[SENSITIVE CONTENT HIDDEN\]), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly, and was available even on weekends. Training Videos. Silent Auction Pro has a large number of training videos on YouTube that were very helpful. Admittedly, they seemed difficult to understand when I viewed them before we actually signed up, but once I was on Silent Auction Pro and able to play around, they made much more sense, and proved very helpful. Pricing Structure. At first, it seemed expensive to pay $800 and still give up 2% of our proceeds to Silent Auction Pro. However, the 2% is only out of auction proceeds, and not things like tickets or sponsorships. That kept the 2% cost down to under $300, for a total cost of $1,100. Comparing that to the many, many hours of time saved, the ability to start the auction before the event, ability to easily sell tickets, and all the communications tools made it worth the money many times over! Usability. While I would not call Silent Auction Pro the most user-friendly website in existence, it is user-friendly, and with a minimal amount of practice it becomes very easy to get around. The reports are also very useful and easy to generate. Cons There were a few very minor bugs, but that was it. I didn't care at all for WorldPay, which is one of the two credit card processors that Silent Auction Pro works with. They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault ... Reason for choosing Silent Auction Pro Early in the process, a friend said they loved Silent Auction Pro for their event, so I limited the evaluation to just this product. Review Source VS Vickie S. Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Silent Auction Pro is Very-User Friendly" October 17, 2022 5.0 Overall, I love using this software as they made it so easy for me using it for my first time. It is very user-friendly and the tech support team is amazing and was always available to help! They basically held my hand through it all! That is what I appreciated the most. You guys rock! Pros In my second time using the software for new online auction event, I love that software recognizes previous donors and if you want to add a donation you can select donation from previous year and update details like value, expiration dates, etc. without having to duplicate the work, and you don't have to upload photos - just use the same ones you had before. That was a huge time saver for me. Cons One sections you go in to Manage Online Bidding, you can see all of your auction items (and the ones that are bundled) with their assigned #, you click on the auction item number and can see all the photos of bundled items and total value and starting bid. There were times I wanted to know what is value of each or even the description of each bundled item while in that section but there was no option to click on while in there. The nice thing is for what I wanted to know was in a different section so I had to exit that section and go to another area to get the info I wanted then go back to Manage Online Bidding. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro We had to pivot with our events during COVID-19 and had to go with an online option due to in-person restrictions at the time. We chose Silent Auction Pro because the pricing was reasonable and it was our first year. Going with Silent Auction Pro was the best decision we made, which allowed us to open up our auction to all donors. Review Source SN Sarah N. Blues & BBQ/Auction Coordinator Fund-Raising Used the software for: 2+ years ### "This software was a Game Changer for us!" April 1, 2022 5.0 I can't imagine using another software program. This is a program that can easily taught and transferred among changing administrators of your event (ours is a school/band fundraiser, so our parent teams are different and evolving each year). Since the software is straightforward and user friendly, it makes it easy to recruit and replace team leads (unlike our previous system, which made a potential new team lead say "oh, I couldn't do that! That looks complicated!"). We have appreciated the support from Silent Auction Pro, especially when we first got started with the program. It's been a real blessing to our event! Pros This software has made the planning process so smooth for us. The Bidsheet Pro option has been the best fit for our event. The ability to enter donations/auction items, credit the student bringing in the auction item, and then have an online catalog to share, bidsheets, and an easy checkout process at the click of a button has improved the process for us 10-fold. Cons I do wish there was an option to download the reports into a Google Sheets format. The reports automatically download into Microsoft Office Spreadsheet format, which is the better format for functionality, but as an organization, we appreciate the ability to share documents with Google. Review Source Response from Silent Auction Pro April 9, 2022 Thank you Sarah for the great review! Regarding the reports format - they are a CSV format and would think that could easily be imported into Google Sheets... We'll take a look CB Charisse B. Committee member/volunteer Used the software for: 1-2 years ### "Tremendous system for making charity auction easier to set up" May 6, 2017 5.0 Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee. Pros Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding! Cons Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well. Review Source ML Marissa L. Auction Chair Education Management Used the software for: 2+ years ### "3rd times is the charm!" April 24, 2024 5.0 Great! I will use SAP again next year for our Auction. Pros This is my 3rd year using Silent Auction Pro for my kids school Auction. The program is great and the staff are wonderful and very helpful. Cons I wish I could run a report the way we need it for item distribution after the auction. Instead of going into a large report and sorting it in Excel. Would be great if it just sorted by winners names all the items they won. Reason for choosing Silent Auction Pro Sales call was great, I liked the look of the software, and ease of use. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) The other product was not user friendly. Very hard for me to work with. Review Source Response from Silent Auction Pro September 9, 2024 Marissa, thank you for the review! I'm sorry you didn't find the "down and dirty" report showing items by winner. It's available under the Check in & Check Out menu item! Remember, we are always a phone call away and happy to help anytime! Thanks for being a great customer! AH Alan H. Gateway Gala chair Entertainment Used the software for: 6-12 months ### "Silent Auction Pro - Good, but with some significant reservations" November 9, 2016 4.0 Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement. The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items. We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below). Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear. Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them. SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome. One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix. Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account. Pros Capturing information about donors and donations Creating auction items from donations Checking guests in and out, and providing them with invoices Bid entry (except for Fund-a-need) Cons Handling reservations and guests, especially couples and other groups Formatting bid sheets - very little control over this format Handling creation and bid entry for fund-a-need Requirement to create a merchant account with Vantiv Review Source KM Kristine M. Gala Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome fundraising tool for our organization!" January 6, 2020 5.0 Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020! Pros 1\. Excellent training and support by \[SENSITIVE CONTENT HIDDEN\] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users! Cons There \*is\* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it. Reason for choosing Silent Auction Pro When we looked at the product descriptions, functionality and cost of each, the other three we looked at (after discarding Bidding For Good as mentioned above) didn't hold up to Silent Auction Pro. The one feature of SAP that sealed the deal was the PEOPLE behind the product, namely \[SENSITIVE CONTENT HIDDEN\] from tech support. Thank you all!! Review Source LD LEA D. Director of Development Education Management Used the software for: 1-2 years ### "Thumbs Up" May 25, 2021 4.0 We've really enjoyed working with them. Last year, we had to completely switch to an "all on-line auction" last minute. The support we received was excellent. It was our first time to use them and they truly helped us with the process. If you don't use the software year round, it can be challenging when you pick it up again however, they took us through it again this year. \[SENSITIVE CONTENT HIDDEN\] has been the best customer rep and event coach we've had and hope to continue to have. Her knowledge and mot of all her attitude truly makes a difference. You feel you have a partner and not just a provider. It was like have a "concierge service" which made it easier to use for us. Events are very challenging to execute specially when we do them tight budgets and limited staff. They made the process pleasant and easy for us and our customers/donors. They listened to our suggestions and have adapted some of these in the system. Overall, the features, service and support we receive from SAP are definitely worth the switch and the cost. Pros Customer Support/having an event coach and cost. Cons Some reports are not exportable. Some features can be enhanced to make it more user friendly but the staff are very helpful. They are very open to taking suggestions and continue to enhance their system. I have found that continued use and their enhancements have made the program more user-friendly. Reason for choosing Silent Auction Pro Cost and availability of various package options Review Source Response from Silent Auction Pro June 10, 2021 Hi Lea - Thank you for posting your review! As you know we always welcome customer feedback and are always working to improve Silent Auction Pro. SD Stephanie D. Volunteer Event Chair Used the software for: ### "Silent Auction Pro Thought of Everything!" May 10, 2016 5.0 Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pro's: 1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response. 2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there. 3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early. 4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier! 5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done! "Be Awares" - I won't say Con's! 1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting. 2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year. 3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in. Overall, very pleased! Review Source Response from Silent Auction Pro May 10, 2016 Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim AH Aaron H. Media Communications Specialist Religious Institutions Used the software for: 1-2 years ### "Good just got better" May 25, 2022 5.0 We've been using Silent Auction Pro for the last two years, and each time they have gotten better and better. Their support team is outstanding, always available to help, and always willing to walk you through whatever you need. They are also extremely receptive to feedback and have implemented features that we've asked for in the past. We have been very pleased. Pros The online auction is an amazing feature. The catalog is easy to navigate and manipulate on the back-end. On the front-end, it gives a great view and an amazing user experience. The online bidding is very streamlined. It's easy to place a bid. I especially love the option to place a max bid, where you can have the software bid for you. Cons The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under. Things like "Edit Group," "Edit Event," "Auction Admin," and "Auction Day," can seem very similar and it's hard to tell what exactly falls under what. Review Source SR Susan R. Fund Raising Chair (Retired from paid work) Civic & Social Organization Used the software for: 2+ years ### "Altoona Athletic Boosters Final Four Event" May 10, 2022 5.0 Silent Auction Pro has been a great experience for our major fundraising event. Their customer service and responsiveness on top of a program that was overall easy to use. Pros I love the ability to present the items donated however we choose with pictures and descriptions. The batch processing and reports on the event and tracking mechanisms help us a lot with running the event and checking our progress. The new look of the software was very professional. Cons The bundling process is sometimes a bit clunky though it works. Reason for choosing Silent Auction Pro Loved the support even when just checking out the product. It was reasonably priced though we did end up paying more but it was worth it for all the features we added. Review Source ES Evelyn S. Director of Advancement Primary/Secondary Education Used the software for: 2+ years ### "Great tool to have. Change is it's Middle Name!!!!!" January 11, 2021 5.0 As a former systems engineer (in my previous career), I found the system to be easy to work with. There are a few things I think should be in different places, but it is just my preference. Support is everything!!! If you are lucky enough to get \[SENSITIVE CONTENT HIDDEN\] as your support person, you will be just fine!!! She talked me "off a few ledges" the days leading up to the event. Things we usually do in person (and for cash) had to now be done through the system. Rethinking is the name of the game right now and \[SENSITIVE CONTENT HIDDEN\] helped me iron out all the issues we had to rethink!!! Pros The ability to change! In this year of constant change, we were stopped 48 hours before our Auction was to take place in March of 2020. We were never able to hold an in-person option but we were able to switch all the data we had already entered to go from live to on line with just a few quick and easy steps! we finally held the Virtual auction in November 2020. Cons We did not take a picture of every item in a basket, just the combined basket itself. That was fine for the main page. the drill down page listed every item in the basket but the individual pictures did not exist so the item said No phot to Display. We ran out of time to take all the pictures so we dealt with it. I would've preferred it to at least show the basket from the main page. Zoom capabilities only existed when a user drilled down. This is usually not an issue since our silent auction is in person...… just not this year! \[SENSITIVE CONTENT HIDDEN\] gave me great ideas to deal with the virtual aspect of our auction to try to make it as personal as possible! Review Source RH Robert H. Trustee/Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "Round 2; Regrouping " October 22, 2019 5.0 I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement. Pros Features, Performance and Support were all Excellent. Cons Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Cost/payment model. There were some interpersonal issues as well but did not drive the ultimate decision. Switched from [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Cost and payment model. Review Source Similar Products Featured