# Page 4 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews

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Silent Auction Pro

4.8 (402)

[View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Silent Auction Pro

## Showing most helpful reviews

Showing 76-100 of 402 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "SilentAuctionPro delivered for our Foundation"

June 21, 2019

5.0

We've now complete 2 successful silent auctions on SilentAuctionPro using their Mobile Pro for our multi-day silent auction, our members were bidding on items 24/7 and our Foundation benefits from increased proceeds over our traditional paper bid sheet auctions previously used.

Pros

Undoubtedly, the customer support is extraordinary. The telephone support is easy and every time we called, their was someone there to answer - no hold music, no auto-attendant - but a real, live person. They are also pro-active - helping guide us in the weeks leading up to our event with reminder check lists and best practices to maximize our success.

Cons

Because the software is so rich in features and versatile, it takes a bit of patience to determine what aspects of the features we were using and which didn't apply to our specific needs.

Review Source

SR

Sandy R.  
Owner  
Music  
Used the software for: 6-12 months

### "The Perfect Solution for Us"

February 4, 2020

5.0

Our guests LOVED the capability to do this and we raised DOUBLE out best year ever! THAT was truly amazing and we are so pleased with our decision to use SAP!

Pros

The software allowed us to do pretty much accomplish all of our goals for our auction. It streamlined both the bidding and the redemption portions of the auction which are the most time consuming. It went without a hitch at the event and we were beyond pleased with how it went and the amazing results!

Cons

We really did not dislike anything! Once we understood how it was structured, it was super easy to use and implement. We expected a learning curve, so that was not a surprise.

Reason for choosing Silent Auction Pro

Depth of functionality and commitment on the part of the company to support us...we ask a LOT of questions, like to be super over prepared, and SAP seemed (and delivered!) to want to make us successful and support us even on New Year's Eve!

Review Source

MM

Misty M.  
Manager  
Events Services  
Used the software for: 2+ years

### "Organized Entire Event from Start to Finish"

January 11, 2021

5.0

I love the fact that the software is always adding new features! They have an extensive Help section and support is always available! Priced great with the option to use the software as many times as you would like within the year! I would highly recommend this software to anyone planning a fundraising event.

Pros

Our group has used the software for an annual event for almost 10 years. The developers continually add new features to enhance the experience for the guest as well as those working to produce the event! We started as Bidsheet customers and now LOVE the Mobile platforms!! They are so easy to use, even for those who are technologically challenged. We have seen our proceeds grow year after year and can attribute that to the ease of use and features available to encourage bidding and donations. Love the fact that support is always available!!

Cons

The only challenge ever was wi-fi at a live event. This isn’t the fault of the software though and with careful planning we alleviated that issue.

Review Source

DW

Dawn W.  
Advancement Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product"

November 1, 2023

5.0

As an online auction service for our non-profit fundraisers this program is excellent. We have had great experiences with this company, and they are always on hand for support throughout the process.

Pros

Silent Auction Pro is very easy to use and has a wonderful auction catalog set up that allows for multiple quality images and formats. Their support staff is amazing and very helpful.

Cons

Silent Auction Pro really works well, and I don't have any current improvements that I would note.

Review Source

Response from Silent Auction Pro

September 9, 2024

Dawn, I am so glad that you found our software so easy to use and really enjoyed our Auction Catalog! We take pride in providing the best service out there. WE look forward to supporting you and your event in the future and remember, we are always here to help!

DM

Debra M.  
Administrative Assistant  
E-Learning  
Used the software for: 2+ years

### "Review of Silent Auction Pro"

September 28, 2022

5.0

Pros

This software was east to use. Support was awesome--any questions I had were quickly answered. Bidders were able to register and bid with no complications. The close of the auction went smoothly and processing payments that were not processed by the donor was also easy to do.

Cons

It took me a few times before I remembered that when updating the donation, I had to update the catalog also. But that's on me, not the software.

Review Source

JS

Jessica S.  
Director of Operations & Development  
Fine Art  
Used the software for: Less than 6 months

### "The Support is Unparalleled"

June 30, 2020

5.0

Pros

The price point for us was manageable - about half of what the other guys are charging. So many features we will take years to master them all. Don't worry - the support people have you back all the way through the process. They are truly on your team and will step you through click by click. SO many ways to get help. video. tutorial. PEOPLE! Stable - this is not a website that cranks out a storefront... it's a robust database. And it is stable and functional. Not a sexy GIU, but it works when you need it and that is valuable! It was a really good choice in the time of quarantine to choose SAP.

Cons

I wish I could have customized the site just a bit - and maybe I could, but we were under time crunch and it was not a priority. There are SO many features. it is important to follow the Best Practices so you don't get overwhelmed.

Alternatives considered

[Auctria](https://www.capterra.com/p/112910/Auctria/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Reason for choosing Silent Auction Pro

They checked more of my must have features and fell in the right price category for what we expected to earn.

Switched from

[BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)

The Bidding Owl software was much more inexpensive. But - the night of the event... it went down for 45 minutes in my 4 hour event. I was scarred

Review Source

JW

Jason W.  
General Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "OUTSTANDING SOFTWARE! ESSENTIAL FOR FUNDRAISING!"

November 29, 2017

5.0

INCREASED REVENUE AND AN EXPEDITED CHECKOUT! It was priceless and we will be using from here on out! At first, the site can seem daunting, but with a great support staff and intuitive software with some key 'go to' areas to get to easily, Silent Auction Pro is essential to any live and silent auction!

Pros

Our first time using SAP, and it was a huge success! We love the online bidding via your phone at the event. Online bidding increased our revenue by 100%... it is easy to set up and even easier to use! Online registration allowed for the easiest checkout process ever! Our attendees loved the software and found it extremely easy to use, intuitive, and simple! Forgot to mention how easy it was to set up ticket sales too! It was so easy to set up and allowed for upsales and was even easier for our supporters! Get this software and use it all! You won't be disappointed!

Review Source

HC

Helna C.  
President  
Hospitality  
Used the software for: 2+ years

### "Silent Auction Pro makes silent auction process simple and easy to use"

March 8, 2017

5.0

The software is very simple and easy to use. There are features and functionality that can be improved, however, overall the whole process save you time and money. Highly recommended for fundraising events.

Pros

Ease of use and simplicity of the process.

Cons

Image upload is very limited to what is set in the system and color customization is not available. It will be nice if you can add more image in the registration page to at least match the event website. Data archive is very limited. You have to back-up data after each event, otherwise, it's gone. They're very good in sending reminders, however, having the data archive for future use provides convenience and assurance that at least you have a copy or your data in Silent Auction Pro.

Review Source

Response from Silent Auction Pro

March 8, 2017

Thank you for the review Helna! Just to clarify - we ABSOLUTELY DO keep all your data for each event so you don't have to back it up. All contacts, attendees, donations, payment transactions, everything is still in the system and hosted for a year from your paid event. I think perhaps you are not understanding where to find your archived data. We've also added a new feature that allows you to upload an additional image for auction items. -Jim

JA

Jody A.  
Co-Chair  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great service and easy to use!"

March 31, 2020

5.0

Great experience!

Pros

We were so thankful for the online platform when we had to cancel our event due to COVID-19. Our school has used the software for many years for our bi-annual event. As the new chair this year, I was so thrilled with the customer support we received from our rep \[SENSITIVE CONTENT HIDDEN\]. I found most of the features of the site easy to use after a little trial and error. I'm sure our school will continue to use the software for future events.

Cons

A few confusing hoops to jump through at times and our particular event doesn't really need the contact set up that is required for every entry. But mostly efficient and acceptable for our small school fundraiser. Another great feature would be to create an app rather than having to download the site as an icon to your phone home screen. This seems clunky today, when it seems that every company out there has an app.

Review Source

BD

Brandon D.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Customer Service and Easy to Use!"

March 5, 2021

5.0

Pros

This made our bidding process for our fundraiser event so much smoother. We no longer have to worry about people trying to bid after things have closed, and participants can bid and buy raffle tickets online if they're not able to attend the event itself. The customer service is great! Our Event Coach, Becca, checked in regularly to see if we had any questions. Each time she had looked through our individual event to make sure we're sticking to our timeline as well as not forgetting to do key elements of our planning. She was always very responsive if I had a question.

Cons

None that come to mind off-hand. A few years ago when we first started with the software we couldn't reassign the bidder numbers for each event (essentially when you registered you received your bidder number for life). However, that has been updated so we can give new numbers each year which is great.

Review Source

BB

Brian B.  
Executive Director  
  
Used the software for:

### "Great customer service and a useful product getting better. Takes a little getting used to."

February 11, 2016

4.0

We have now used Silent Auction Pro for 3 years for our nonprofit gala. We started using it because it was the most cost effective way to take people's credit cards ahead of time for a more expedited check out process. Our board still doesn't want to go totally electronic, so we use it to sell tickets, to prepare the bid sheets for silent auction items, and to run the checkout process from our paper-based silent auction. Pros: once you learn the system, there are a lot of aspects to it that are very quick: preauthorizing credit cards; assigning arrivals to large group ticket packages (improved this year); inputting silent auction items; checking out. We love the fact that one person can sit down with all the bid sheets and enter winners into the system, and then all the user information pops up at the check out table with just a few clicks. Bundling donations into auction packages is a little bit clunky, but far better than the manual system we used to use. They are very clear and fair about the pricing, and you can easily scale (want just the processing, one price, add in the online portion, here's the addition, want live mobile bidding, here's the addition. The support was very responsive to every problem we had. Cons: The interface and website look a little bit dated. I would like a bit more flexibility in the ticket packages, either with discount codes or special price packages that only certain people could see. The interface isn't super intuitive, but once you know where things are it makes sense. I'd also like to see a little more flexible reporting after the event. Overall a strong product.

Review Source

Response from Silent Auction Pro

February 15, 2016

Thanks for the review Brian and the listing of Pro's and Cons. We will be releasing "Promo Codes" for tickets this month along with several other minor enhancements. The online bidding and mobile bidding pages were recently updated to freshen the look. We're going to be doing the same to the online ticket purchase pages. -Jim

LT

Lauren T.  
  
  
Used the software for:

### "Intuitive System and Amazing Customer Service"

February 22, 2016

5.0

We needed software to hold an in-person auction fundraiser event with only mobile/online bidding (so not to have to deal with paper bids, entering bids, etc. After researching other companies and piloting several "free trials", we decided to go with Silent Auction Pro because it offered all of the tools that we needed at a price that was much less than the nearest competitor. As the Auction Administrator, I found the system to be intuitive and well-labeled. There was no searching and clicking through pages and pages to try to find what I needed. It is all presented clearly on the home screen that has a few clearly labeled tabs that will take you directly to whatever you need. The system can be tailored to your needs - we wanted only online/mobile bidding and we did not need card readers. So - we only selected what we needed and did not have to pay for any whistles and bells that weren't necessary. We were able to easily create an online catalog with photos and descriptions of each auction item, and we were able to paste the URL of the catalog onto our social media sites and into emails, therefore driving up the public interest in the event. We were able to have attendees pre-register, so when they arrived there were no long lines at the check-in table. Check-out went smoothly, too. All you have to do to process a check-out is to enter a bidder number. It generates a list of items and you simply confirm that you want to use the credit card already in the system (or cash/check if the person wants to pay in that manner). It's that simple. I received helpful emails from support staff alerting me to "best practices" and "timelines" without even asking. These emails helped to keep the auction planning on track and really identified potential trouble spots before they happened. There are tutorials/training videos built into the software, so training support staff is easy - you do not have to create your own manual or training sessions, it's done for you!

Review Source

VR

Verified Reviewer  
Partner  
  
Used the software for: 2+ years

### "The best decision our community service (Rotary) club made wrt to fund raising tool"

June 12, 2018

5.0

Reduced our cost while helped to only use items on the auction that brings the most money.

Pros

Reduces a committee work of 5 people to 1 person. We do a golf fund raiser every year. This helps with keeping track of donations, auction items and BEST of all automate the thank you notes after the event. We trick the system and use the Table feature in assigning Golf Cart 4some assignments.

Cons

There is no shortcomings at all. When in doubt I simply go to the recordings on YouTube as referenced by the help menu

Review Source

SB

Sarah B.  
Tech Director/English Teacher  
Education Management  
Used the software for: 1-2 years

### "A real lifesaver"

February 2, 2021

5.0

This was my first year working with the system. My co-worker used it last year. But I was able to dive in and learn it pretty quickly. Again, the support provided was the best part. We were able to do weekly zoom calls to learn what to do. I even got an email from a support member on the day of the event when she noticed a problem we'd overlooked.

Pros

Our school's annual fundraiser of course had to change this year due to covid. We normally host an in-person event with silent and live auctions. This year, we were able to move everything to Silent Auction Pro. Thanks to the support of \[SENSITIVE CONTENT HIDDEN\] and her team, our school seamlessly transitioned to a livestream event. The best feature of Silent Auction Pro is the support. I also loved the ease of sending communications to our bidders.

Cons

The only downside I see is the appearance on the phones. It looks old and basic compared to what it can actually do.

Review Source

Response from Silent Auction Pro

March 10, 2023

Hi Sarah! thank you for the great review. I wanted to let you know that we released a major user interface update in February 2022 that fixes the issue on phones. The site is now fully responsive and people love the new interface.

TK

Trish K.  
Database Coordinator  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "SAP - A solid program for first-time users"

April 29, 2020

5.0

Customer service support was excellent - quick responses to all my questions plus weekly call and reminder emails. After the event, the \[SENSITIVE CONTENT HIDDEN\] reached out and asked for feedback about the program so that he could address any concerns and/or make changes. Immediately thereafter, he made an enhancement to SAP to incorporate one of my suggestions. I appreciate companies who strive for continual improvement and put effort into making their product the best it can be.

Pros

The video tutorials covering each aspect of the auction process were extremely helpful. The written HELP guide was useful too, but actually seeing the buttons to click in the videos made everything much clearer. Template letters were fantastic and helped save me tons of time by not having to create my own verbiage for each communication. The process of converting donations into auction items was very simple.

Cons

Table assignments section was probably my least favorite. Tables were not "movable" within the program so I couldn't arrange the tables to match the setup in my room. Sometimes using the mouse to "move" people from one table to another was quite slow, especially if I was moving someone from the bottom of the page to the top (or vice versa).

Review Source

BP

Bea P.  
Executive Director  
Education Management  
Used the software for: 6-12 months

### "The best silent auction platform out there!"

October 14, 2020

5.0

I’ve been in fundraising more than 20 years and have manages event with silent and live auctions for gatherings of 250 to 1500 – both onsite and virtual. I’ve used a few different software programs in that time, but Silent Auction Pro IS THE BEST. Not just for its ease of use – in that everything you need is within the software, but because of the customer service they provide before, during and after the event. Their team of support, from the initial training, to processing the winning bids, to the follow-up was phenomenal. I have never encountered a team so upbeat, so supportive, so understanding and so knowledgeable in my entire career. If you are looking for a platform on which to manage your silent or live auction – onsite or virtual – look no further. I highly recommend Silent Auction Pro as the perfect, low-cost, high quality software platform for any size auction.

Pros

Customer Service and support. The Silent Auction Pro team is absolutely terrific. The program is easy to use and most importantly my bidders found the registration process easy as well as the check-out process!

Cons

I was terrific. There was nothing I didn't like.

Reason for choosing Silent Auction Pro

Their immediate response to my request for info. They talked me through the entire process and then trained me! Great staff and phenomenal customer service.

Review Source

CB

Cathy B.  
Auction Coordinator  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Highly Recommend!"

May 30, 2019

5.0

Previously we have had a more create-as-we-go-along approach to each dinner auction held. We were looking for greater portability in auction coordinating. Meaning, we want to be able for someone to walk in the door and be able to understand what was done in previous auctions and be able to carry it forward with little to no difficulty. One of the best things about Silent Auction Pro is the support team and the support videos!

Pros

The 'back office' support from Silent Auction Pro is amazing. They are quick to respond and very easy to work with. In addition, the videos for how to use the software are very well done and easy to understand!

Cons

There really wasn't anything that we didn't like about this software.

Alternatives considered

[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Charity Auctions Today](https://www.capterra.com/p/127254/Charity-Auctions-Today/)[ReadySetAuction](https://www.capterra.com/p/196653/ReadySetAuction/)

Reason for choosing Silent Auction Pro

We ultimately chose Silent Auction Pro over the other software we reviewed based on our reviewers feedback regarding ease of learning the programs and ease of use. An additional consideration was pricing and the fact that Silent Auction Pro offers a basic package that does not have a percentage of funds raised charged on top of the annual access fee. And compared to other programs the annual fees, in our opinion, are very reasonable.

Review Source

Karen C.  
Events & Fundraising Manager  
Construction  
Used the software for: 6-12 months

### "Easy to use and Learn"

December 20, 2018

5.0

Silent Auction Pro was very easy to use. The staff was easy to talk with and would work with you to find a solution. Silent Auction Pro made our program run much smoother than in past years.

Pros

The software was easy to set up, learn, use and teach. Our members loved how quick check-in/out was.

Cons

There is no app, yet. There is a way to make a shortcut on your phone but some people have difficulty doing it.

Review Source

MJ

Michelle J.  
Auction Co-Chair  
  
Used the software for:

### "Perfect for our church auction"

March 23, 2016

5.0

Our silent auction had been paper based for two years and we decided to take it to a web-based platform this year. It was a risk, but we did our research and reached out to three different companies for demos. The team from Silent Auction Pro was fantastic and answered all of our questions during the demo and post demo. Once we decided they were the right company for us - we got to work with set up. Our auction was tied to three performances and we wanted people to buy from any of the performances. The team at Silent Auction Pro worked with us to get it set up so people could sort by auction and also see all items. The response was incredible. Everyone loved shopping on their phones or the kiosk before the auction, then looking at the tables to check it our and bid. The kiosk mode was perfect for those not interested in using phones - it ranged from moms letting their younger children bid to people without the smart phones to people whose phones died during the auction! Then it was so easy to close out after each performance - took us 10 minutes, at most! it was awesome! Going from a paper auction to an online auction requires more advance work, but it is well worth it. We set up a "photo studio" (black paper on a table and wall) and took glamour shots of all the items. It really made things pop on the site. I suggest having two people enter the items - we had more than 200 items and it took more than a week of working on the event at night to get it loaded. But - in the end - we increased our take by almost 80%. It was amazing. People HATE to be outbid - and were bidding during the performances. I highly recommend watching the videos - invaluable. But calling tech support when you get stuck is great - they were so helpful and responsive. We already know we will be using Silent Auction Pro again next year - couldn't be happier with our decision.

Review Source

EH

Elizabeth H.  
Chairperson  
Civic & Social Organization  
Used the software for: 1-2 years

### "Best Investment We Made"

March 12, 2020

5.0

The customer service is great. Each group as a event coach that helps you navigate event logistics. The one-on-one attention your receive makes learning the software very easy.

Pros

The database capabilities sold us on this software initially. The ability to communicate with prospective donors via bulk emails was a huge time saver. When we transitioned to mobile bidding, we saw our silent auction proceeds nearly double!

Cons

The cost is a bit prohibitive when you are working to raise as much money for your group as possible. However, we priced many options, and Silent Auction Pro gave us the most for our money.

Review Source

JZ

Joyce Z.  
K9 Manager  
Fund-Raising  
Used the software for: 2+ years

### "Silet Auction Pro"

March 9, 2023

4.0

Pros

Silent Auction Pro makes check in for our attendees, entering auction bids, printing list of auction winners, notifying auction winners, and checking out winning bidders very easy.

Cons

When checking attendees in, it would be nice to be taken back to the beginning screen. It would be nice in all the functions to be taken back to the beginning screen for that function. I did not always find that to be true.

Review Source

Response from Silent Auction Pro

March 11, 2023

Hi Joyce - thank you for the review! That issue was fixed earlier this week. We realized that starting from the Participant's report didn't take you back there after editing a contact. It does now. I'm sorry that was not working correctly for your event.

Beth V.  
Executive Director  
Individual & Family Services  
Used the software for: 1-2 years

### "Silent Auction Pro - Great Value & Met All Our Needs"

February 11, 2019

5.0

This was our second year using Silent Auction Pro for our annual special event and our first year using the mobile bidding function. It offers all the functions we need to run a great event that includes silent and live auctions and Fund-A-Cause. The price was excellent compared to another platform we researched, and we have always found our event representative to be very helpful from beginning to end.

Pros

The wide variety of functions combined with good customer service and a great price.

Cons

Not all functions and reports are intuitive to me, but they have excellent instructions, training videos and customer service - making learning the functions easy.

Review Source

GV

Ginny V.  
School Auction Co-Chair  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Silent Auction Pro has exponentially increased our elementary school auction profit!"

November 29, 2017

5.0

Savings of time, money and energy! A huge increase in profit over the last several years!

Pros

Silent Auction Pro makes the auction process seamless. Our school auction has gone from completely paper based, to silent auction with software, and then to mobile bidding over the past four years. Silent Auction Pro walked us through this process, helping us through each transition. The customer support we received was phenomenal. Their staff even looked for any issues and contacted me with assistance! In addition, we price compared several other similar services, and Silent Auction Pro was very cost competitive!

Review Source

RL

Ralph L.  
President/Foundaer  
Fund-Raising  
Used the software for: 6-12 months

### "I highly recommend using SIlent Auction Pro"

February 17, 2023

5.0

Our online auction was very successful duw to using SIlent Auction Pro. We made a lot more $$ than we did the previous years using the online option.

Pros

The application was easy to use. So many options to make your event that much more successful. Once you learn the ins and outs, you will lvoe it. Plus, the customer service was fantastic. Anytime I had a problem, I got a quick and easy answer.

Cons

Now this isn't a bad thing per se, but there are so many options to use.

Review Source

Response from Silent Auction Pro

September 9, 2024

Ralph, thanks for your kind words - we were very glad to help you raise MORE money for your worthy cause! We look forward to helping you again soon!

TW

Tabitha W.  
Instructional Designer  
  
Used the software for:

### "Seamless Elementary School Event "

March 11, 2016

4.0

Silent Auction Pro (SAP) helped us pull off a flawless event. The closing out portion after the auction ended was so seamless and easy to manage that less than two days after the auction I feel completely finished and ready to plan for next year. After some initial fiddling around with the software I finally picked up on how the upper tabs (Home, Group, Donations, Event...) are intended to be a linear progression in your auction planning. Rather than jump around in the software, it makes the most sense to just work in order and the earlier you start the better. I did have some difficulty figuring out which links to provide parents with and found myself constantly sending out different ones since we ran a pre-auction prior to the actual auction---this we will not do again because it didn't really help the event raise more money like I thought it would. I think a single auction event is better overall. At the actual event, we had about two thirds of folks showing up "blind" and a little unprepared and needed lots of personal attention for signing up. It wasn't until near the end of the auction that I realized I could have saved myself a lot of trouble if I had just asked for their phone number and I could have just texted the exact link to our auction. Lesson learned. The online tutorials are good for showing how to add contacts and donors but I think the one showing how to bundle items could me more clear with the verbiage as I had no clue what bundling really meant until someone explained the process to me. Having had some hiccups along the way, which were most likely my own fault for not more thoroughly reviewing the Help page, I'm looking forward to next year. Knowing that all of my donor contacts and information will be sitting in SAP waiting for me to take action when the time comes is very appealing.

Review Source

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