# Page 5 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Silent Auction Pro ## Showing most helpful reviews Showing 101-125 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Holly C. Auction Chair Non-Profit Organization Management Used the software for: 2+ years ### "Silent Auction Pro" July 9, 2022 5.0 I have been using Silent Auction Pro for several years and each experience has been very positive. Pros Silent Auction Pro is an easy program to use. The auction lay out is visually appealing for bidders, and the ticketing allows us to capture the important data we need on donors, bidders and event attendees. On the rare occasion that help is needed, their Specialists are always helpful, knowledgeable and cheery. Cons We can't hide the value of the auction item unless we mark it "priceless." I'd like to have the option of including or excluding the dollar value. Review Source JG Jennifer G. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Biggest Bang For Your Buck " February 18, 2017 5.0 My organization, the Humane Society of Noble County, Inc. in Kendallville, Indiana, recently used this software at our annual Raise the WOOF gala for homeless pets. I recommend this company to anyone looking for an affordable, easy to use system. It was user-friendly for both our attendees and our check-in/check-out staff. The training and support received before the event was excellent, and (the INCLUDED) technical support staff went above and beyond the night of the event when we had a few users that had trouble with the system (which turned out to be simple password errors and nothing to do with the SAP software). We used a different software company in 2016 - it was ridiculously expensive, complicated to use and technical support was NOT included, but could be purchased for another astronomical amount. SAP had REAL people call us to touch base, they kept in contact with emails, and everything we wanted was included in this system. I will be recommending Silent Auction Pro to our next fundraising committee! Pros Easy to use, does everything the company says it does, and affordable. Cons Absolutely nothing! Review Source WB Will B. Sports & Aquatics Director Non-Profit Organization Management Used the software for: 2+ years ### "Another Great Experience with Silent Auction Pro" January 20, 2021 5.0 Pros We have worked with Silent Auction Pro for about 5 years. In previous years, we had an in-person Live and Silent Auction. Due to COVID, we moved our Live and Silent Auction event to an entirely online experience this year. The software worked seamlessly with our live, online streaming event. \[SENSITIVE CONTENT HIDDEN\] zoom'ed weekly with our staff and volunteers before the event and provided excellent advice and tech support for the event. The customer service is top-notch. We look forward to working with Silent Auction Pro at our next event! Cons First-time users might have a difficult time understanding the ins and outs of the software. Set up a ZOOM meeting with the Silent Auction Pro staff and they will answer any question you have. Review Source JM Jennifer M. Co-Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "A Stellar Experience with Silent Auction Pro!" August 5, 2016 5.0 I have just recently organized my first charity auction fundraiser using Silent Auction Pro. As a complete novice, I found tremendous value in their free whitepaper full of incredibly helpful best practices for organizing auctions. We evaluated three software programs and went with Silent Auction Pro because it completely met our needs at a very reasonable price. It was available in several components we could pick and choose from to pay only for what we needed. For example, our audience wasn't ready for the online bidding capability, so we did not have to pay for that set of features. (With a younger attendee base, I would have jumped at the online component.) I found the software incredibly easy to use and got up to speed quite quickly. It was also very easy to train my auction support staff and the company offers a number of great YouTube training videos to help with that. Pros The biggest (HUGE) benefit of working with Silent Auction Pro is that they are real, actual people that pick up the phone!!!!! Every time I called for questions or help, I spoke with a handful of extremely helpful, skilled experts in the software that walked me through every step of the way. This customer service is head and shoulders above any I have ever experienced before! They went over and above my expectations! Cons I can honestly say I can't offer any negatives. It exceeded my expectations in every way. Review Source BB Bridget B. Silent auction co-chair Used the software for: 2+ years ### "Great software for the price. " May 12, 2017 4.0 Pros I like the amount of support we receive. The amount of help available is very useful. I like all of the tutorials on the admin side. Cons ITs not the most user friendly. There are a lot of steps between registering and bidding. I felt like you needed to make sure people were registered then make sure it hey had a cc added and then make sure you could charge that card at checkout. Seemed like a lot of steps for the users. Review Source Response from Silent Auction Pro May 12, 2017 Hi Bridget - thank you for the review. It sounds like you might have not understood the registration process. If you are selling tickets through Silent Auction Pro then anyone who purchases a ticket is automatically signed up for online bidding and their credit card is stored securely on file. The same applies for someone just signing up for online bidding. It is possible for an administrator to enter a contact into the system and then put a credit card on file for them, and they still not be signed up as an online bidder. That's not the way to sign someone up for online bidding. It sounds like that may have been what you were doing? -Jim TD Tiffany D. Finance Director Education Management Used the software for: 2+ years ### "Great Customer Service" November 25, 2020 5.0 They know what they are doing and have their team is also very knowledgeable. They will also help you with suggestions and ideas to enhance your event! Pros The team at Silent Auction Pro truly wants your event to be successful. They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support. Cons I would like to see more analysis reports Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/) Reason for choosing Silent Auction Pro We have used them for a couple years and have always had the best experience. The software is best for our clientele. Review Source KG Kim G. Accounts Payable Contact Specialist Used the software for: 2+ years ### "The auction is awesome, having the website to organize al of the items makes getting ready so much e" May 9, 2017 4.0 Pros I like that it lets us have an online auction time, table only time and then we can put what is left back on the site. I also like that it keeps track of who donates each item and which account it goes into at the end. Cons Having to take each item from a D to an A number seems like too many steps. If you could just make it an A number and then have to review it, it would be less steps. Review Source Response from Silent Auction Pro May 10, 2017 Hi Kim - thank you for the review! The reason you convert donations to auction items is that allows you to combine multiple donations into a single item which is very common. Example would be the limo ride, theater tickets and a gift certificate for dinner could be combined together to make "A Night on the Town". That is done through the bundling flow. In cases where one donation becomes one auction item, you can use the auto-convert page and very easily convert all your individual donations to individual auction items with a couple clicks of the mouse. Being able to support the concept of bundling is very important. Hope this explanation helps! -Jim BW Brad W. REG VP Health, Wellness and Fitness Used the software for: 2+ years ### "Break away from the traditional Silent Auction" July 6, 2022 5.0 You will be absolutely amazed at the ease of use and the functionality! Pros It is hard to pick a feature as they all work very well. I would say the Customer service and support were absolutely BEYOND! Cons Believe it or not, there just were no negatives. Buy it and prove me right! Reason for choosing Silent Auction Pro Customer service Review Source AV Ashley V. Parent volunteer Primary/Secondary Education Used the software for: 2+ years ### "Review of SAP" November 16, 2022 5.0 I’ve realized a project such as a fundraiser that raises thousands of dollars, can be managed quite simply by using this software. It keeps all the info in 1 spot and can easy be passed from user to user as years roll by and positions change. Pros Integration with our current processes was very easy. We could join with the school’s processes and give access at different levels to employees. Cons The only thing I would change would be the way it closes out the event and the charges from the 3rd party credit vendor were confusing. Reason for choosing Silent Auction Pro Already familiar with it. Review Source PR Peter R. Senior Director of Constituent Relations Education Management Used the software for: 1-2 years ### "Silent Auction Pro is Fabulous" January 14, 2021 5.0 The best part of working with Silent Auction pro is the responsiveness of the staff. In an era where help desks are an endless maze of emails and no replies. \[SENSITIVE CONTENT HIDDEN\] and the folks at Silent Auction Pro answer the phone and provide instant support and assistance particularly in the days leading up to and the day of your event. It is a refreshing joy to work with a team that obviously cares so much about the success of our event. Pros Not only was the auction product great but the Auction Day feature revolutionized our check-in process at our annual golf outing. We were able to pre-register many golfers and the use of the card swipers and the ease of getting our donors into the system really helped to get the day off to a great start. We we're also able to communicate with the golfers (and bidders) throughout the day by utilizing the text feature. Cons There really wasn't an area of the software that I didn't like. Review Source Susan D. Owner, Speaker, Author Used the software for: 2+ years ### "The customer support is unparalleled!" October 29, 2017 5.0 Pros The Customer Support is very helpful. We had not used a formal database previously and have found this one to be very easy to use. Cons I wish we could link two bidders (spouses) so we know if both have used the bid # upon checkout. Would love to have a couple more checks and balances in place. Review Source BE Breanne E. PTG Volunteer Religious Institutions Used the software for: 2+ years ### "Once Again Silent Auction Pro was Perfect! " January 8, 2021 5.0 This is our 6th event with them and just like the 5 others it has been a pleasure and so easy to put on an online event. We were hesitant about having an event with COVID but they had great ideas and wonderful features to keep our guests easily engaged. We ended up making double what we thought we would make. I usually dreaded putting on events. As a volunteer you don't have a lot of time but now I look forward to it and can't wait to work with my coach again! Looking forward to our next event! Pros It is hard to choose just one. The customer service is wonderful! They are there not just when I need help but they call and check on me before the event too. Switching to virtual this year was scary but they helped me pivot with ease. Cons Loved Everything about Silent Auction Pro Review Source RK Rachel K. Administrative Assistant Education Management Used the software for: 6-12 months ### "Silent Auction Pro Helped Save Our School!" January 21, 2021 4.0 When the pandemic affected our yearly auction, we knew there had to be a solution that could fill the void. Our school relies on the income from that event to keep our school up and running. We loved that Silent Auction Pro was able to help us continue this tradition, while also helping us raise the money that we need. Since our initial event, we have had two more auctions. Each time, the software improves and becomes more user and customer friendly. Pros Hands down, the best thing about using Silent Auction Pro is the customer support. At every small bump in the road, someone was there to help us figure it out. Cons While it's understandable that the software is constantly evolving and improving, I found that the menus were confusing the navigate. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/) Reason for choosing Silent Auction Pro We chose Silent Auction Pro over these alternative products because it gave us the biggest return from sales. Review Source TR Tara R. Assistant Athletic Director Higher Education Used the software for: 2+ years ### "April 2022 Review" April 5, 2022 4.0 Pros The customer service is second to none! They are always quick to respond to questions I have. Cons I like the new design, but it's taking some time to find where everything is. It doesn't quite flow or make sense to me quite yet. I appreciate that we can have multiple events throughout the year. But I wish there was a way that we could work on two events simultaneously. Review Source MC Michelle C. Assistant Director Ranching Used the software for: Less than 6 months ### "Exceeded My Expectations!" May 14, 2019 5.0 Overall, I was 100 percent satisfied. Each and every time I needed support or assistance there was always someone a phone call away. They always had an answer to my questions and were so kind and patient. The ease of the reports at the close of the auction saved me a ton of time. I would highly recommend this software. Pros The end results of our auction was immediate, no totaling and miscalculating errors on our part. The close out was super quick and super easy. Cons What I did not care for was when needing to constantly reconcile a person in order for them to access the online bidding. I am sure it wont be that big of a deal next time, but being my first time, I felt that I was glued to my computer. Review Source Response from Silent Auction Pro May 16, 2019 Thank you for the review Michelle! With regards to needing to reconcile guests - Silent Auction Pro will automatically reconcile guests if it is possible. Auto-reconcile is possible if there are no other contacts in the system with the purchaser's last name, OR, if there is a 100% match between the purchaser's first name, last name and email address with a contact record already in your contacts. Unfortunately sometimes it's not possible to automatically reconcile guests. For instance, you have the name Joe Schmoe in your contacts but Joe signs up as Joseph Schmoe. Or John Kennedy signs up as Jack Kennedy, or Betsy Smith signs up as Elizabeth Smith. In situations like those a human needs to look at the contact and make a match. Once a person has been reconciled they should never need to be reconciled again. Jim tG tami G. Development Consultant Education Management Used the software for: 2+ years ### "Outstanding product for the price" May 22, 2019 5.0 Having cloud access for multiple users is a definite plus. It solves all aspects of planning and executing an auction relative to tracking of contacts/donors/donations. Most importantly for me personally is the level of customer service support. They are truly outstanding in getting back to you with answers to your questions. We had several volunteers who needed additional training on the software. The rep spent a lot of time training but didn't charge us for the entire time. Very appreciative of their outstanding level of customer service support. Pros Reporting features; cashiering functionality; cataloging versatility; roll up of all data. Cons the Help Tutorials are lengthy and may have been written by a programmer rather than an end user? Review Source JM Jeffrey M. Treasurer Religious Institutions Used the software for: 6-12 months ### "A bit of a learning curve, but OUTSTANDING customer support helped immeasurably " August 18, 2019 4.0 Pros Silent Auction Pro did everything we hoped it would. Having transitioned from a Rube Goldberg self-constructed spreadsheet, anything would have been an improvement, but SAP delivered far beyond our expectations. The real key for us was their customer service. As we approached the date of our event (having procrastinated to the point of crisis, as usual), we found ourselves calling for help multiple times daily. Our SAP team was absolutely patient, helpful and, most importantly, AVAILABLE. Once our event was over and we debriefed with SAP, we found that any of our perceived lacks or deficiencies were more a function of our having asked the wrong questions (or maybe simply not have asked at all). So maybe their team could benefit from learning to read minds over the phone....? Cons The learning curve was a bit steep. In retrospect, though, I suspect that we simply didn't reach out to our SAP team early enough. Review Source KM Kjirstin M. Owner Used the software for: ### "Great customer service and great for the event! " March 3, 2016 5.0 I had a wonderful experience with silent auction pro. We had an event to go to- I made an account and purchased our tickets for the event and was assigned a bidder number for the event. I made a mistake and pressed the accept button 5 times and it charged my card 5 times! I immediately called and emailed customer service explaining my mistake. They took care of the problem right away and refunded the extra 4 charges. I received personal emails regarding the charges and how they were fixing it for me. It was great customer service! I was a bit hesitant about the online bidding process for the event. I've never been to a charity event where we didn't have to stay near the silent auction to keep an eye on our items that we wanted to ensure not getting out bid. I was unsure if it would be easy or difficult. Let me tell you- it was so easy! I logged into the website with the username and password that I set up when purchasing our tickets. My bidder number was automatic. I reviewed the auction items on the list. Walked around only once to choose which items we wanted to bid on. I bid on several items and then I was free to go to our table and enjoy the dinner and social hour without having to stalk the silent auction area! I watched my items- it notified me when I was outbid. I continued to bid on the things we really wanted. After the bidding ended it let me know which items we won and the checkout process was a piece of cake too. Press the button to buy and it charged my credit card on file. It was so simple and we really enjoyed our event. We donated to a great cause and this system made it a lot easier! Thanks so much! Review Source Aaron B. Senior Associate Athletic Director Sports Used the software for: Less than 6 months ### "Silent Auction Pro - Lenoir-Rhyne University" November 25, 2020 4.0 We will use again! Pros The responsiveness of our Silent Auction Pro Rep and the \[SENSITIVE CONTENT HIDDEN\] of Silent Auction Pro was fantastic. They were always very helpful and quick to respond. They were always willing to answer questions and come up with solutions for us. The price of the software was also fantastic and very affordable. The ease of use of the site for bidders was great too. Very little issues there! Helped us have our most successful silent auction to date at LR!! Cons Some areas of the site could be streamlined and more easily customizable. We encountered some issues with website branding, adding extra pictures, and customizing the type of bidding items. It's also a little clunky with item editing once a donation or item is inputted in the system. These are all overcome in my opinion by the customer experience and willingness to correct issues that come up. Review Source TB Tony B. Executive recruiter Philanthropy Used the software for: 1-2 years ### "Great software for charity auctions!!" January 15, 2018 5.0 Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pros Silent Auction Pro is an all-inclusive software charity organization events or online auctions for fundraising efforts. It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more. The full-featured Silent Auction Pro also supports mobile and online bidding. This will allow organizations to attract more bidders from all around the world and increase their profits. Not only can they raise more money for their charity work but they are also able to spread the word about their efforts and even appeal to more supporters. Cons Special characters are not readable in the software for donation title, so I have had to change certain titles once they get loaded into the system as an auction item. The special characters examples(for inch threw off the formatting of the data export to excel). Reporting is good but it would have liked a few more reports or the ability to create ad hoc reports. Review Source JW Julie W. Lead Development Coordinator / Event Planner Health, Wellness and Fitness Used the software for: 2+ years ### "Another Successful Event Auction with Silent Auction Pro" March 4, 2021 5.0 Silent Auction Pro has helped Samaritan increase our funds raised from both our large events - golf tournament and gala. The auction system is easy for our guests to use and gets them actively involved in the bidding throughout our event. They system provides easy methods to market the event and to connect with our bidders and donors quickly. The support team is great and is always available quickly to help sort out any issues or questions to keep the event moving. Just a great auction program! Pros Easy to use: low cost; great options for auctions, event planning, marketing, donations; helpful support to set up and use the program; allowed us to increase our fundraising revenue for the event; great auction item display options - with clear descriptions, large photos and video options, and easy bidding set up. Cons Would like a fast method to register new bidders quickly - and include credit card information. Reason for choosing Silent Auction Pro They had the best pricing options and offered great option for our events. Review Source PB Pam B. Board President Arts and Crafts Used the software for: 2+ years ### "Our Best Fundraisers are with Silent Auction Pro" November 23, 2021 5.0 SAP helped us increase our revenue streams and enabled our arts organization to better project our income for our annual budget. Pros SAP - offers a beautiful platform that is easy and intuitive to manage. The Gallery Catalog highlights the art that is available with plenty of space to add details. In addition, the support from our auction coach was incredible and many suggestions were offered that made a big difference Cons We did not experience any issues with Silent Auction Pro Review Source CB Candy B. Chair, Dinner Committee Political Organization Used the software for: 2+ years ### "Gives us everything we need." December 10, 2019 5.0 We love this company and the software. We gave no plan to change any time soon. Pros I love that this product gives us one place to do everything for our event. I can't say enough about the customer service and support. Thr online tutorials are amazing and can help you figure out anything, but if you have questions the staff is very very helpful and will do everything they can to help you have a successful event. Cons I would like to move an entire table at one time and have them update the table number order. Reason for choosing Silent Auction Pro The tutorials, price and service. Review Source MM Megan M. Fundraising Fund-Raising Used the software for: 2+ years ### "Great for Live and Online Auctions" May 7, 2020 5.0 The best company that i have worked with. I used this as a volunteer running an auction for a school, but I also do fundraising as a career and would use this in a second if my work held an online auction. Everything about it is great from pricing, customer service and ease of use. Pros The customer service from this company is second to none. The software is incredibly easy to use but if you have any questions, someone is available nearly 7 days a week. Cons There are some things I wanted to do in my second year using it, that were not written in to the software. But everyone there tried to find a work around and made it happen Review Source AH Amy H. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to Implement " October 5, 2020 5.0 The customer support is absolutely top-notch, which was crucial for getting our first event organized. I would email a question and get a response back super quick! Pros My group used this software to organize our golf outing, and what I liked most about it was how easy it was to get everything up and running. It has a lot of uses other than just online auctions, which we didn't even really utilize much this time around, but are planning to do an online auction later on in the year. Cons There are a few things that I think could be changed to provide for more options on using the software. For instance, we did not use the online auction page, but sold various tickets through here for our golf outing. It would be great if there were a separate landing page for just the tickets versus having to go through the auction site first. We made it work, but seems like there should be a direct link for this. Also, I wish there were more ways to tag people. You are only able to tag a person one time. Review Source Response from Silent Auction Pro October 9, 2020 Hi Amy - Thank you for the review! There is a specific landing page for your tickets that can be accessed by your guests without logging in. I'm not sure why you couldn't find. I'll have your Event Coach reach out and make sure you know this for your next event. - Jim Similar Products Featured