# Page 7 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Silent Auction Pro ## Showing most helpful reviews Showing 151-175 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Cynthia D. Gala Committee Auction Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "I continue to be amazed at all that Silent Auction Pro can do and how easy it is to use. " July 14, 2017 5.0 The ability to track our data more easily including donations and donor history. Electronic bidding was loved by many but frustrated some of our older guests and others who were reticent to give their credit card to allow them to bid. These are only minor issues that we will anticipate and prepare ourselves to manage better next year. The benefits far outweighed the challenges. Pros The program is intuitive. With a little practice, it is easy to find the tools I needed. The support from the Silent Auction Pro was immediate and always helpful. They also initiate follow-up calls to check on how we are doing. I truly enjoyed working with each of them. Cons My only disappointment is that we did not move ahead in our selection to Silent Auction Pro earlier in our annual process. We did not have the time to use the program to the fullest extent, You can be certain that we plan to begin now to position ourselves to use the program to its best advantage for our event next year. Review Source WP Wayne P. Volunteer Coordinating Accounting and IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Moving into the 21st Century" June 23, 2016 5.0 Great experience with Silent Auction Pro running a Benefit for an Outreach Program for a 200+ Year old Church. Silent Auction pro helped us to move Church fund raising approaches more fully into the 21st Century. Without Silent Auction Pro we could not have organized to stage the auction with the short time frame that we allowed ourselves. Had we organized ourselves to start the planning process earlier we could have been more successful with the ticket sales and fundraising, but in any case we exceeded our expectations. Pros Intuitive and easy to use. Most all contingencies have bee thought through. Can be quickly rolled out quickly. No money need be paid out up front. Excellent customer support. Cons There were a few contingencies which were not covered by the S/W or where the process was not intuitive. Part of our target audience/donor base is from an older demographic, part of which is uncomfortable with mobile phone apps and technology. We needed to develop work arounds to address these donors. Review Source JB Jose B. Admin & Development Coordinator Education Management Used the software for: 1-2 years ### "Great tool with lots of features and support" May 20, 2019 5.0 It is a great tool and easy to use donor management system. To get the most out of your experience use your event coaches. Create a list for yourself of all the things you want to do and want to use, and they can help ensure you are using the shortcuts available and tools/features to make your event a success. Pros The software is very easy to learn and use. No matter your skill level it is easy to maneuver through the system to input information and keep track of your donors. It is a great donor management system and works well for your fundraising event. Cons I wish the photos for the mobile bidding looked a little better. There are guidelines available in help section to help ensure you use best format and size for the images. All and all they look good, but I know this is a feature they are continuing to update and I'm excited for any updates to this. However, our event still went well and mobile bidding was easy for all our bidders to use Review Source jG jil G. volunteer Civic & Social Organization Used the software for: 1-2 years ### "Great Program for Rotary Auctions!" April 2, 2021 5.0 We did a silent auction with over 100 items and it went very smoothly thanks to SAP. I look forward to using it next year as well. The days of sheets of paper on a table with auction items are gone! Results of auction are quicker and more accurate! Pros This program was easy to learn. I entered auction items via cut and past and it went quickly. Reports were easy to run as well. The Help feature answered most of my questions. \[SENSITIVE CONTENT HIDDEN\] was available as well. Cons Let Group Administrator add categories to Item Status. Reason for choosing Silent Auction Pro I was not involved in this aspect. It was in place when I got involved. Review Source SB Scott B. Kiwanis Club - Marketing & Promotions Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Program and Awesome Service!" October 1, 2018 4.0 Absolutely wonderful!! Our sincerest thanks to the whole Silent Auction Pro team! They made this venture for painless for us. And they were quick to assist and also give helpful suggestions and tips that would make the whole process even easier and better for those bidding on our items! Will definitely be utilizing them again for all our future silent auction needs. Pros I found this system to be very user-friendly. The few times that I had questions or needed assistance, the Silent Auction Pro team was quick to respond and made things much more simple than I was trying to make it. This was our first time doing an online silent auction and I feel that this was PERFECT for us! I was also very pleased with the ability to post pictures and lengthy descriptions with the items we were auctioning off. The payment process for the auction winners was wonderful! They were able to quickly pay and the reports that the system provided to us truly made delivery and follow up easy for us. Cons The only issue that I had was that this system seems to be set up for those who are having "an event" along with the silent auction. Sometimes, that made things a little confusing for me as we were only doing the online auction. A couple of little changes could be made for those who do not have events so that there are options for both types. Review Source DM David M. Auction Chair Non-Profit Organization Management Used the software for: 2+ years ### "Silent Auction Pro - VERY HAPPY!" March 20, 2017 5.0 We've been using Silent Auction Pro (SAP) for 6 years now. We moved from using an Excel spreadsheet which became very hard to manage since our donations were increasing. The functionality fit us perfectly along with a price point that we could afford. For each of the 6 years, we always have question that come up and the SAP customer service always responds in a timely fashion. The use of SAP also has minimized if not eliminated the auction customer issues we encountered while using a spreadsheet to manage everything. I would highly recommend using SAP for anyone want to run a silent auction! Pros functionality, ease of use, pricing Cons UI has some room for improvement. Add some functionality options for processing invoices. Review Source BR Brandy R. Used the software for: ### "Greatest Decision I Made Yet!" January 6, 2017 5.0 I have been running the fundraising event for years and after attending a special Gala myself recently, as I guest, I was able to see their silent auction was done digitally. It peeked my interest and I had to find out how to one day add it to my own events. I took the time to follow up afterward to find out the pricing for such a modern system but was shocked to discover they invested close to in moving their silent auction digital. I was upset to learn the cost and thought we would never be able to do such an improvement as the cost was too high for our small organization. This led me to start researching software that was currently out in the market and I came across Silent Auction Pro. The reviews were amazing and the pricing was UNBELIEVABLY affordable!!! I am very happy to say that as unbelievable as it sounded, we took a chance on the product, and it was the greatest decision I have made for our organization yet!!! Everything turned out splendid, the digital silent auction went off without a hitch and was a HUGE success. The software is very simple, extremely easy to get around, and it even had a few features to save us time and money. The customer service we received from beginning to end was unsurpassed in excellence! They have won us, our guest, and the charity we support over and I will be using them for years to come!! ~Highly Recommend! Review Source AB Allison B. Athletic Operations Manager Sports Used the software for: Less than 6 months ### "100% Recommend" September 1, 2020 4.0 Had the best experience with Silent Auction Pro.. we were under a short time frame due to restrictions with COVID-19 and getting approval from the administration on an auction software. \[SENSITIVE CONTENT HIDDEN\], our event Coach helped us through the whole process. Even when we had a slight error during the event her and the \[SENSITIVE CONTENT HIDDEN\] solved it immediately. Very impressed with their company. Pros Customer Service is amazing Really, really, easy to use TONS of reports to pull for any information you would need Real-time reports on how much money you are making and the return on the value The registration page and the ability to customize it to our liking was amazing, especially when recognizing sponsors. The mobile site was awesome and so easy to use Texts/Emails that came during the event are helpful Cons Can only have one event going at a time Unable to "edit" thank you letter when going to send out, it pulls straight from the template The donor v. bidder and confirming identities Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing Silent Auction Pro The administration at my college would not approve Greater Giving. Called Handbid and felt their customer service was sub par and really weren't willing to help work through our questions. Plus their fees seemed very high. Review Source LS Linda S. Volunteer Civic & Social Organization Used the software for: 2+ years ### "SAPro user" January 12, 2021 4.0 Due to Covid we used more features this year and it made our jobs easier. Will continue to use these features in the future. Pros Easy of use. Liked the ticketing features and reports. Used the Fund-a-Need for the first time. Cons I had some trouble using the messaging features like emails. Hard time getting it formatted the way I wanted it and it lost some of our graphics after posting. The support team always got it fixed for us. Review Source DF Donald F. Online Silent Auction Coordinator Philanthropy Used the software for: Less than 6 months ### "Great Program" September 19, 2020 5.0 This was our first attempt in using an online auction software. The program went off without a hitch. Their event coach was available whenever needed , was well familiar with the software and truly interested in the success of our fundraiser. The tutorials were very helpful and easily understood. A brochure, written by the company, concerning fundraising with live and silent auctions was very helpful, full of ideas to help generate more sales , , , , a must read for someone responsible for the auction(s). Pros The number of available and understandable tutorials, the great event coach from the company, and the full year license of the software, no matter how many events you have in 12 months. Cons Can't find anything worthwhile to report. Reason for choosing Silent Auction Pro The tutorials, price, and Brochure. Review Source MC Molly C. Director of Events Education Management Used the software for: 1-2 years ### "Great Overall, Raised our amount earned this year" May 30, 2017 4.0 We raised the amount of money overall on our net! Pros I like the fact that the software texts or emails you when you have been outbid and that you can pre-schedule texts to go out to all the users on the day of your event. Cons In conjunction with the Pros, I dislike the fact that sometimes the system can get a glitch and the texts that get set up ahead of time do not get sent out even though you set them up correctly. Even with this, I'd use the group again. Review Source Response from Silent Auction Pro May 31, 2017 Hi Molly - thank you for the review. Again, my apologies for the bug in the text messages not going out. That issue has been fixed. CD Cory D. Auction Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "Great software for silent auction for growing non profit! " November 15, 2017 5.0 Pros Fundraising software can be very expensive and overall this was a great value for the money! Silent Auction Pro is a user friendly software and met all of the needs of our event, from acquiring donations to selling event tickets and communicating with guests to the actual auction. The end user product looks professional and our guests commented on its ease of use! Customer support was always willing to help with any questions, and the help function and videos online were easy to use and helpful. Cons The most confusing set up was with our raffle items, but the process made sense after talking to customer support. Would like the option to sell and track raffles by bidder and not issuing actual raffle tickets. Also, the software recommends not reconciling spouses but this seemed to make it more confusing for us to keep them separate. Review Source GD Greg D. Volunteer Used the software for: ### "The Only Way to Go" February 21, 2015 5.0 We just completed our 8th auction with Silent Auction Pro and the first one using the online capability. The feedback from our attendees was very positive. We believe the only way to go now is online and paperless. We have always had outstanding support from SAP. The software lets you perform routine tasks once and automates the rest. Excellent data export capability. It makes the event enjoyable for volunteers and attendees. Between the school and church auctions we have run 8 events with Silent Auction Pro and raised over $383K. We are going to continue to use the software as it seems to get better every year and worth every penny. The software is easy to use and learn. There are huge advantages when next year's event rolls around and everyone knows what to do from the beginning and they can work from home with the web based software. The only con at the event was not related to the software but cell phone coverage. Customers of a popular cell phone carrier with an Android phone had good service but the same carrier with an iPhone was not good. It would be an idea to use wireless access points that can accommodate a sufficient number of guest accounts or rent/buy a cell phone signal booster/relay if there are any concerns about less than excellent cellphone coverage for all carriers in your area. Review Source NG Nina G. Public Relations Consultant Public Relations and Communications Used the software for: 6-12 months ### "Easy to coordinate your graphics!" March 22, 2019 4.0 As both a member of our school's auction planning team and a donor at the event, I found Silent Auction Pro to be very easy to use. The program increased the professionalism of our event, made bidding fun and interactive and checkout was a breeze! Pros Graphics were easily uploaded for use on pages and forms. My role on our school's auction team was to design the logo and all the printed pieces (scratch/raffle tickets, program, signage, invitation, etc.) so my use of Silent Auction Pro was limited to making sure our pages and forms on SAP coordinated with the design the team had established for the event. Uploading our logo and a banner to use on SAP pages and forms was super easy. Cons I really can't think of anything that was a concern. Review Source CD Crystal D. Customer Service Supervisor Used the software for: 2+ years ### "Best customer support around" March 25, 2018 4.0 Pros This is a very user friendly platform, which allows for ease of use and training. There are a ton of how to's in the help section, if you can't find what you need in that section, their customer support team is top notch. We will be using this software for years to come. Cons Getting to different places within the software is a bit time consuming. It would be helpful to have frequently used shortcuts, placed within the software to be able to jump around quicker. Review Source Response from Silent Auction Pro March 26, 2018 Hi Crystal - thank you for the review. I'll give you a call - I would like to hear more about your suggested shortcuts. -Jim WS William S. President Education Management Used the software for: 1-2 years ### "President" March 25, 2019 5.0 From the owner (who calls you back immediately) to the support person (who you can call at 11:00pm during your checkout on the Saturday night of the event) - it's the type of customer service that is rare these days - bravo to the team!! Pros This software essentially removed our need to hire an auction company to handle our event - saving us upwards of $2,500. Cons The software could use a little more "what you see is what you get" buttons - in other words, navigation for dummies; but if you spend even a little time using the software, it's intuitive and grows on you quickly. Review Source JH Joe H. Auction Chair Used the software for: ### "Great software at a very reasonable price" October 11, 2014 5.0 We have used Silent Auction Pro to manage our annual Kiwanis auction since 2007. The program has been vital to the success of our event. Silent Auction Pro is simple to learn and use, literally anticipating the needs of the user. We have improved our bottom line each year since putting the program in place and have raised well over $400,000 for our community. Pros: o Very well designed - Intuitive, simple and easy to use. o Features - They have pretty much everything, Online bidding, mobile bidding, ticket sales, seating management, bid sheets, gift certificates, text notifications, email blasts, thank you letters, etc. The list goes on and on. o Value - there's no other solution on the market with the features at their price point. o Online Help - Their online help is well written and provides step-by-step instructions for virtually anything you would want to do. o Great technical support - If you can't find the answer in their help, their phone based technical support people are GREAT and take the time to understand your problem and walk you through how to solve it. Cons: I can't really think of any... Their interface for writing letters and emails is a bit funky and requires you to use FireFox. They are adding features all the time so that issue is probably fixed by now. Review Source JD Jolyn D. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "2022 Jag Auction" May 18, 2022 5.0 This company is so easy to work with. They are always available to answer questions and lead me thru areas I'm not familiar with. Pros The new features make this software even easier to use than before. Cons I would like to see the bidder numbers on the receipts. Review Source KCF Kathleen C F. Fundraiser chairperson Fund-Raising Used the software for: Less than 6 months ### "Silent Auction Pro is fantastic" June 9, 2020 5.0 Our experience with Silent Auction Pro was great! Pros Silent Auction Pro has taken care of all the details that go into fundraising, from setting up contacts, tickets, bundling, Keeping track of people. Every detail has been carefully designed. Their customer service is superb! They were ALWAYS available to answer questions!! Cons The only con was getting to know something new at a fast pace. Reason for choosing Silent Auction Pro We went from having a live fundraiser to an online fundraiser due to covid19. We were apprehensive going into it, because some of our bidders are older , however they loved it! They loved how user friendly it was!!! Review Source MC Meredith C. Teacher/Auction Chair Used the software for: ### "Couldn't ask for more!!" March 1, 2016 5.0 I cannot say enough wonderful things about Silent Auction Pro. From their demonstration of the product prior to our deciding to work with them to the incredible technical support, Silent Auction Pro has everything covered. Any time I called them with a question, it was answered fully and politely. I never felt like I was bugging them or asking silly questions and that's an important aspect to me. The day of service was incredible. We ran into a problem we hadn't thought about prior and they answered immediately and I was able to make my bidder happy again within minutes. The mobile bidding was wonderful; it definitely keeps people engaged and the price going up when everyone gets text message alerts! I feel like I only scratched the surface of everything Silent Auction Pro has to offer. I cannot wait to use them for our event next year and make it even bigger and better. I don't know how the competitor companies get away with charging what they do. Silent Auction Pro does it all for a fraction of the price. You cannot go wrong and you will not be disappointed if you put your trust in Silent Auction Pro. Your event will definitely be a success! We tripled our profits from last year to this year and that's in large part thanks to the cost and effectiveness of Silent Auction Pro. Review Source VR Verified Reviewer Development Education Management Used the software for: 2+ years ### "Excellent Product" May 9, 2019 5.0 We are a nonprofit. Silent Auction was an excellent tool for our largest annual fundraiser. Helped us to organize an event with over 250 attendees. Appreciate their timely responses throughout the process and their support team. Pros Silent Auction Pro is effective and user friendly. We like that it is web-based and tailored well to fundraising. We appreciate their prompt response whenever help is needed. The company is easy to work with - by phone or email. We appreciated their email reminders throughout the planning process. Cons Would like to have access to all Silent Auction reports indefinitely. Review Source Response from Silent Auction Pro May 10, 2019 Thank you for the review! FYI - We do maintain the event history in the system and host all your data as long as you use us once a year. GG Gail G. President Individual & Family Services Used the software for: 6-12 months ### "Highly Recommended" June 13, 2019 5.0 Silent Auction Pro's price cannot be beat and their support was exceptional. They were always available to answer questions and solve any problems. We have used them for 3 events thus far this year and are gearing up for two more in a few months. We are extremely happy with our decision to switch to Silent Auction Pro. Pros The software is easy to use and fairly user friendly. Working directly with the company made the process pretty seamless. Cons The real negative for us was having to enter silent auction donations and ticket sales in the same area. We feel that being able to enter these items in two separate areas would be much less confusing and make for better reporting at the end. Review Source TH Tara H. VP of Special Events and Programs Civic & Social Organization Used the software for: 2+ years ### "Excellent Service" November 8, 2019 4.0 Overall, it was a great experience! Pros I like the organization of the software and how it sorts the products entered. I also really appreciate the attention the staff provides. It made me feel secure in using the software knowing that if I had an issue I could reach someone quickly to obtain help. Cons It took longer to find specific products quickly. Review Source CT Cecelia T. Board of Directors Fund-Raising Used the software for: 2+ years ### "Always Just A Phone Call Away!" January 11, 2021 5.0 Customer support is phenomenal! \[SENSITIVE CONTENT HIDDEN\] was there for every question we had to help us redesign our event into a virtual one. \[SENSITIVE CONTENT HIDDEN\] went above and beyond as well, to keep us on track. Pros I like how the software allows us to set up our silent action items and baskets. Cons I have not had enough experience with all of the aspects of the software to comment. Review Source ST Sharon T. Special Events Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing Software and Customer Service" June 26, 2019 5.0 Amazing! Everyone who has been on the phones with us has been fantastic to work with. Including the owner. He is completely a part of his team and business and does not hesitate to jump in and support you. Pros What I like most is what all it can do. For this event I only used one little portion, but learned in the post event how great this tool is going to be to use for our big fundraiser. Cons There is a LOT packed into one spot. Learning where everything lives is challenging, but their customer support is, literally, amazing. So really there is not a least. Alternatives considered [OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Ease of use and customer support. When we were meeting with Silent Auction Pro, we felt like they were willing to come along side us and not just be another sale. This is exactly what has happened. :) Review Source Similar Products Featured