# Page 8 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Silent Auction Pro ## Showing most helpful reviews Showing 176-200 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Denise S. Auction Administrator E-Learning Used the software for: Less than 6 months ### "A Success " March 19, 2021 5.0 Our virtual event was definitely a success because of Silent Auction Pro. I am not the most tech savvy individual. Yet with the tutorials and support from the tech staff I gained a lot of confidence and was able to navigate through. Also understand this was done during the height of the pandemic. People dropped items at my door and I photographed and transferred to the site. I have nothing but the highest praise for my event coach: \[SENSITIVE CONTENT HIDDEN\]. Pros The software was easy to use to build the event site. During the event it was helpful to see how the bidding was going. Also it was the most headache free check out for the participants. Cons This is not a software problem is was me not utilizing all the great features the software had to offer. Reason for choosing Silent Auction Pro I noticed several other products that other nonprofit organizations were using. I selected Silent Auction Pro because you could use the product more then once in a calendar year. Also the cost was what we were willing to spend. The after auction information was comprehensive and detailed. Review Source CR Courtney R. Program Director Sports Used the software for: 6-12 months ### "Great Customer Support, Great Value" July 27, 2020 4.0 Pros Customer Support for the Win! Silent Auction Pro offers support from start to finish. They reach out during all of the phases of the event, pre/during/post and are just a call away! We did our auction fully online but if we do set up a physical auction next year with mobile bidding, there will be numerous features to help us organize that from set up to bidding sheets to the check out functions. Cons The site can be improved in mobile responsiveness but it is easy to use on a phone whether you are using the regular site or accessing from the mobile site url. It was not a hindrance. This is in the works for a future update. Review Source JH Jennifer H. PTO President Used the software for: Less than 6 months ### "Our profit increased even when our attendance was low. Our checkout process was a breeze." May 1, 2017 5.0 Pros It was very easy to fix our set up mistakes, even in the middle of our event. Having users store credit card info in the system made check out very easy for us as well as our attendees. Having the option of attendees viewing auction items before event helped build excitement. Cons Many of our attendees complained that the software was a mobile website and not an app. We wished there were more info in the help section about how to give our users a better experience. For instance, turning your phone on the side will give you a better view of the auction item . Review Source Response from Silent Auction Pro May 1, 2017 Hi Jennifer - thank you for the review! Interesting that people complained the mobile solution wasn't an app - I see that as an advantage in that you don't have do download anything to your phone (or do updates) like you would with an app. Appreciate the feedback though. -Jim AP Amy P. Trivia Night Non-Profit Organization Management Used the software for: 2+ years ### "Used SAP Since 2016" March 5, 2019 5.0 Pros It's easy to use even if you have zero background in fundraising and auctions! Technical support is always helpful and friendly. They go out of their way to help you! Cons Having to deal with PayPal. While SAP has amazing customer service, PayPal sadly does not. It would be great to only have to deal with SAP. Review Source JS Judy S. Used the software for: ### "SAP saves time!" March 20, 2017 5.0 The best part of SAP is the time it saves for completing your auction and checking everyone out. We use the system to enter all donations and create our paper bid sheets. First we go online only, then we print everything for the final on site bidding. The spreadsheets and lists that are automatically created allow us to double check that everything we received has actually been entered and assigned numbers. It is also so helpful that it can track different accounts within the system. We are raising money for more than one troop and we need to be able to see the final numbers for each troop. SAP does this for us. The check-out is a breeze if you have already entered credit card information when people are assigned their bid numbers. Pros Ability to print spreadsheets to look for errors, reassure ourselves that we have everything. Checkout with SAP we can use credit cards. Ease of preparing for in person bidding, printing of bid sheets is easy. Also like the ability to change minimum bids, bid increments and buy it now values. Cons If you group items the spreadsheets can get a little wacky. Easy to fix but you do have to fix it. Review Source PO Penelope O. VP of Parent Club Non-Profit Organization Management Used the software for: Less than 6 months ### "This was the first year using a computer based program for an event. It made it easy in some ways." June 2, 2018 4.0 Pros I liked the software because it kept us organized. It was some-what easy to use and see everything. Having all information in one spot was helpful. Being able to see who had what and who won what in the end was nice. I also really liked being able to print bidder number and bidder sheets ahead of time. Cons Having a computer based systems was nice however, we felt there were a few things we didnt like. We found when going from an auction page to auction item the pages didn't talk to each other and wouldn't update. I also didn't like that the bidder sheet wouldn't allow for more than one auction item to be featured. In the past, my group likes to put up every logo that is in the package and show proper representation. We needed to make our own in the end. Review Source MA Melissa A. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Supportive & User Friendly Event Software" April 28, 2019 5.0 Overall, we had an excellent experience due to the constant support of the staff at Silent Auction Pro. At any moment of frustration in learning the product, a staff member was there to assist. Pros The staff was there EVERY step of the way. Our salesperson checked in regularly to make sure we knew what we were doing, gave helpful tips and pointers and offered to assist with each stage. In addition, when we stumbled a bit the night of the event—the support team was there to talk us through every step until our event closed at midnight. In addition, the software was user friendly and reasonably easy to navigate. Cons I would like there to be a search field, for when having difficulty figuring something out. Review Source Response from Silent Auction Pro April 30, 2019 Hi Melissa - thank you for your review! Regarding there being a search field for when you are having difficulty figuring something out - there is a search at the top of the help index page. I'm guessing you missed that. As always, if you can't find or figure something out quickly we're just a phone call away but we appreciate people searching the help first! -Jim JF Julia F. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great product and OUTSTANDING customer service!" July 27, 2018 5.0 Pros I initially selected this software because it was affordable. I've used the software now to run a first, smaller event and received great reviews both from guests and from staff using it. What I love best above all is the incredible customer service that Silent Auction Pro offers. They really want to make sure you succeed. In the days and weeks leading up to the event, Silent Auction Pro staff contacted me regularly to make sure that my planning was on track and I was comfortable using the software. Cons The only feature I am missing is the ability to import data from spreadsheets. Instead, I have to enter each donation and donor one-by-one, which is very time-consuming. Review Source Response from Silent Auction Pro July 30, 2018 Hi Julia - thank you for the great review! With respect to not being able to import donations from a spreadsheet - It's best to simply stop using your spreadsheet and enter the items directly into Silent Auction Pro. That way you won't be duplicating your efforts. It's not possible to do an import because of the relationships between donations and the donors that are automatically maintained in Silent Auction Pro for you. There's also other attributes you are probably not capturing in your spreadsheet that are required in Silent Auction Pro. - Jim JM Jaime M. Secretary/ auction chair Used the software for: ### "Fundraising can be FUN!" November 11, 2015 5.0 We have been running a Charity Ball and auction for 84 years (I personally have been involved for 3 years) and this is the first time we've used software other than Excel spreadsheets. It took a lot of convincing to go this route, and we didn't go full in with the online bidding, but I hope to next year. We have 30 women all bringing in donation items, selling raffle tickets and event tickets. Silent Auction Pro made it so easy for everyone to enter their own contacts and donations. It eliminated the need for multiple emails and the potential for soliciting the same donor. Silent Auction Pro is very intuitive and had everything we needed, even including a way to do a reverse auction (they call it Fund-a-need)! Jim and Breann were always available if I had a question, and always had a solution to any problem I came across. The customer service was over the top. Our information will be stored so that next year half the work is already done. There is no question of convincing the group- we were all impressed, we had a record fundraiser with very little problems and next year we will be using mobile and online bidding. Thank you Silent Auction Pro- you made this the most FUN Fundraiser I have ever been a part of! Review Source AA Amy A. Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "Must Have" July 12, 2022 5.0 Pros We could not have a successful auction without SAPro. Customer service is excellent! Cons I wish there was more flexibility in the format of the bid sheets. We do ours outside the system. Review Source RS Roger S. Fundraiser Sports Used the software for: Less than 6 months ### "Success with Silent Auction Pro" February 13, 2021 5.0 I learned of this software as a "customer" at a neighboring school's fundraiser; when it came time for my group to decide what to use, I spoke with a colleague who oversaw the neighboring school's event. She was excited to tell me how easy it would be for us. I've received ONLY positive feedback from our customers after our successful event. We will certainly use Silent Auction Pro for our events in the future. Pros I was able to easily load pictures and descriptions for our event (135 items) by myself. I made changes, added items after our event began, and monitored the progress of our event easily. I'm an English teacher, not a software specialist, yet I needed limited support from my rep at Silent Auction Pro (though when I did need help, I was helped quickly). Cons Like any new software, there is a learning curve for a new user; there is some sophistication to the software that needs to be figured out. I would expect that is the case with any platform that we would use for our fundraiser. Review Source AC Anne C. Executive Assistant Used the software for: 6-12 months ### "Silent Auction Pro" July 20, 2018 5.0 Pros I like how I customized my activities and be transparent in my log. It kept me organized on my work. Cons Maybe just try to improve on how letters to be formatted. And some problem in downloading excel file. Review Source KT KAYLIN T. Meeting Planner Non-Profit Organization Management Used the software for: Less than 6 months ### "No need to look elsewhere! " October 29, 2020 5.0 Pros We had the best experience with Silent Auction Pro. Due to the pandemic we were forced to move our entire event to a virtual platform and that included our Foundation Auction. There was much concern over how this would work and if we could still be successful but the SAP team was there to support us every step of the way!  We had looked at another company initially but when they did not answer the phone, it took them over 3 hours to call me back and I found out there was only one person on staff I knew we needed to look elsewhere. Silent Auction Pro took a very different approach, always answered my calls and was there for whatever I needed both day and night. Their assistance both before, during and after our event was top notch and crucial since a virtual auction was new to our entire team. I can't wait to work with them again for our future events! Cons Nothing at all - it was the best software we could have asked for. Review Source NK Nikki K. Fundraising Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Best Resource for Silent Auction" March 26, 2017 5.0 our non-profit had an amazing experience with Silent Auction Pro for our silent auction. This tool helped us to start the silent auction early and therefore make a larger profit for our benefit. The customer service was one of the best I have ever worked with and they got back with answers to questions the same day. There were quite a few different fees included, but if doing a larger silent auction its worth the cost. The ease of use for ticket purchasing and running a silent auction was worth it. It was great that you did not have to hold a checkout for the payments and they were already set up online. I would recommend this company to everyone and will absolutely use for all the remaining silent auctions that we do in the future! Pros ease of use, able to offer tickets, make table arrangements and provide silent auction via mobile. Cons so many different features that you had to learn without a class that some were difficult to figure out. Review Source CD Candice D. Manager Oil & Energy Used the software for: 2+ years ### "Great Silent Auction Product" January 19, 2021 5.0 Silent Auction Pro has helped us exponentially increase participation in and efficiency of our annual silent auctions. Pros Very easily customizable to different types of auctions. Cons Because there are so many customization options, it occasionally could be difficult to nagivate, but the help center is great. Review Source PH Pam H. Event Coordinator Performing Arts Used the software for: 2+ years ### "I wouldn't run an auction event without Silent Auction Pro" May 10, 2017 4.0 Able to easily run a fundraiser with a silent and live auction Pros It's easy to use and makes my events go very smoothly. Guests are always impressed with the ease of check in and check out. Cons I think it's a bit pricey. I think the usage fee is a bit high and the commission to Silent Auction Pro could be lower. I also think there should be a discount for organizations who keep using it. There are other auction software companies out there and I might look to find a cheaper one. Review Source SB Sherry B. Semi retired Civic & Social Organization Used the software for: Less than 6 months ### "“Silent Auction Pro Is The Way To Go”" May 25, 2021 5.0 We had a trial auction this past weekend & only 1 issue & that was operator error on sending out texts to donors, so we will correct this for our large event in a few months. Silent Auction Pro gets a “A PLUS”!!! Pros The software is very user friendly after taking the time to go over all the options & get familiar with it. The demo option is good & the help tips are very beneficial. The peace of mind for me is knowing that \[SENSITIVE CONTENT HIDDEN\] & the other Sales staff is a phone call away to answer any questions we have. Super friendly staff & never had to leave a voice mail even on a Sunday our call was answered. Cons Some of the U tube videos from the help tabs were outdated (2014). It would be nice to have 2 log ins at the same time. Reason for choosing Silent Auction Pro Our main event will be Labor Day weekend & will need backup if need be on the weekend & SAP offered this in Sales & Tech department. Also, the ease of the software. Review Source RJ Rich J. President Used the software for: 1-2 years ### "Great software that is invaluable aid to fundraising" February 23, 2018 5.0 Pros Functionality is excellent. It has lots of features and benefits. The administration and reporting tools are also well thought out. It is clear they understand the many requirements of fundraising. Finally, their support is outstanding. Cons It takes a while to learn the navigation- where tools are located. Also, in one or two instances we wanted to extract information in a certain way but the system didn't provide for this. Review Source SE Sally E. Mission Co-Chair Fund-Raising Used the software for: 1-2 years ### "Best Fundraiser Ever!" May 20, 2022 5.0 This was the second year we used Silent Auction Pro for our church mission fundraiser. We did a hybrid event… Some online auction and some live auction. We raised more money than any previous year using Silent Auction Pro! The team of support people at Silent Auction Pro are extremely helpful and friendly. I would highly recommend this company for your fundraising event! Pros Awesome support team! Ease of use. Final tally. Cons Nothing … great software and company…no complaints Reason for choosing Silent Auction Pro Great presentation from Silent Auction Pro and reasonable cost. Review Source DB Deb B. Executive Director Used the software for: 2+ years ### "Great software" November 9, 2017 5.0 Pros This is a great product. This is the second year we used it for our event. It is easy to use and makes everything easy and stress free. Selling tickets, managing table assignments, bid numbers and auction items is super easy. It tracks everything and at the end of your event, you will know exactly how much you brought in for your fundraiser. Cons I really cannot say anything negative about the sotware. It is easy to use and tracks everything needed. Review Source MM Montgomery M. Board Member Non-Profit Organization Management Used the software for: 2+ years ### "Have used this product three times now and it has never disappointed!" February 14, 2018 5.0 Silent Auction Pro is a great complete package type program. It was great for marketing our event. Easy to use during the event, and made everything go smooth after the event! Pros Ease of use. Reliable. Multiple options to suit your needs. GREAT customer service. Great marketing tools, great for every aspect of a fundraiser event. If you are looking for a program to run an event, fundraiser, etc this would be a great choice. Cons Expensive. Not a fan of charging a percentage of proceeds. Review Source JC Jennifer C. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Won't do a silent auction without it again!!" November 19, 2016 5.0 This was the 4th silent/live auction fundraiser I've put on but the first time I used Silent Auction Pro (SAP). The program was everything I expected it to be and well worth the money. I didn't use the Auction Day option because of poor wifi at the venue, but I will find a way to use it next time. The customer service was absolutely amazing - I received at least 5 phone calls from SAP just to see if I needed help with anything and they even did a one-on-one training class with me for an hour when I first started using the program. I am very impressed with both the software and the program, it greatly reduced my workload by organizing all the donations and creating the bid sheets and thank you letters - I will most definitely use SAP again! Pros Ease of us, excellent customer service Cons I was unable to customize the bid sheets to use bid # rather than name and phone #. Review Source DB Deborah B. Executive Director Mental Health Care Used the software for: Less than 6 months ### "Highly reccomend this software." November 11, 2016 5.0 This software really helped us streamline our event and made all aspects, from ticket sales, check-in, creating auction items and check-out run smoothly. I would highly recommend this software to help make your event run efficiently. The software is easy to use and really saves a lot of time and relieves a tremendous amount of stress that comes along with putting on an event. We did not have this software the previous year for our event and this year's event ran so much more smoothly than last year because of silent auction pro. The software is very affordable and worth every dollar spent. Anytime I had questions, the staff at Silent Auction Pro was easily accessible and more than willing to help. I would highly recommend investing in this software. You will be glad you did. Pros Ease of use and time saving properties Cons I cannot say anything negative about this software. Review Source BC Beth C. Auction Coordinator Education Management Used the software for: 6-12 months ### "Excellent Auction Software for Our Nonprofit" March 29, 2019 5.0 We had an excellent event with the Silent Auction Pro software. It made running the event so much smoother than I had expected. This was my first year at coordinator, but even my mentor (the past coordinator) said the software was much better than the past software. Pros This software was very user friendly. Like any software if took some time to get used to the program, but after spending a short time with it, It was easy to navigate and enter items for the upcoming auction. Cons I do wish we could have set up user accounts for check-in/out people that didn't have to have email addresses connected to them. Review Source HD Heather D. Used the software for: ### "Silent Auction Pro Software " January 23, 2017 5.0 We recently purchased Silent Auction Pro just before our fundraising event. We did so on the recommendation of someone who uses it for very large events. Although we started our event using a different software, next time we will use Silent Auction Pro to manage both the ticket sales, marketing, and the Silent Auction portion of our event. Some specific features that made it very helpful to us include: - Detailed tracking of each attendee. This will be crucial to us because we will have attendee information for future events related to our cause. - Great features for entering donations, and then creating Auction Items by bundling several donations together - Super streamlined process for entering bid winners, creating final invoices, notifying winners, and accepting final payments. - Absolutely top notch support. Whenever we called to clarify a procedure we were able to speak to our representative and get specific information. The support team also made sure to walk us through the end of evening processes so that we would be comfortable on what to do. - Written Help information is excellent as well as the video support - Review Source Similar Products Featured