# Page 9 | Silent Auction Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Silent Auction Pro the right Auction solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92365/Silent-Auction-Pro/reviews --- Silent Auction Pro 4.8 (402) [View alternatives](https://www.capterra.com/p/92365/Silent-Auction-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Silent Auction Pro ## Showing most helpful reviews Showing 201-225 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Pam R. Event Planner Non-Profit Organization Management Used the software for: 1-2 years ### "Great option for event platform" March 11, 2020 5.0 Pros The support is outstanding! Any time I had a question about how to do something, my rep was responsive and helpful. The price point also allows smaller non-profits the opportunity to use a mobile platform for their events to streamline their registration and auction. Cons Some of the tasks can be clunky and cumbersome but support was always available to help guide me through any issues. Review Source aL ashley L. Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "We bought the software a month before our event. Very happy with the service and fairly easy to use" May 4, 2017 5.0 Ease of check out at our benefit auction. Pros I liked the customer service. Excellent, responsive help. We had not used event management software before. The online support - youtube videos and the exceptional phone support made the journey quite painless. Cons Wish there was a way to capture our donor detail from Silent Auction Pro and export it to our database in eTapestry. Review Source Response from Silent Auction Pro May 11, 2017 Hi Ashley - thank you for posting a review. FYI, you can export your donation / donor detail using the AuctionPromoter's report writer. I'll email you separately. -Jim HR Heather R. Auction Chair Religious Institutions Used the software for: Less than 6 months ### "Great product for the price" February 18, 2021 5.0 When we moved our annual service auction online, we needed to move from our other auction software to one that had a Digital catalog and would process orders without any issues. It is a very good system and we look forward to working with them again. Pros We loved the customer service and training offered from Silent Auction Pro. Cons A bit more complicated for people who are unfamiliar with computer software. We had to do some workarounds to post more than one photo per item but I understand they have upgraded the software and have that ability now. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Auction Broadcaster](https://www.capterra.com/p/92371/Auction-Broadcaster/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Silent Auction Pro Local representative, smaller company, and affordable straightforward pricing Review Source MM Marilyn M. Team member Non-Profit Organization Management Used the software for: Less than 6 months ### "First Timer - Silent Auction Pro rates 100%" November 30, 2020 5.0 With covid restrictions out Club had to be creative in raising funds to support our Community Projects. We actually raised more funds, doing our first online auction, with Silent Auction Pro than in years passed. Pros Auction catalog and the mobile auction app brought our online auction to not only members but a broader base as well. We were able to import a list of potential attendees very easily. The best part was the event coaches were super willing to help and well trained. Cons Since I wasn't familiar with website lingo, the messaging was a bit tedious for me. Everything was a bit daunting at first but I soon got the hang of it. Reason for choosing Silent Auction Pro We tried to limit our costs as we had no idea how the auction would turn out. So cost was a factor and also software features. Silent Auction Pro has an array of features and I feel we only scratched the surface as far as using them. Great software. Review Source KE Kristin E. Director Education Management Used the software for: Less than 6 months ### "New to Online Auctions" June 21, 2016 5.0 We've only been hosting an Auction for our preschool for a few years, but wanted to try out the online option. Silent Auction Pro seemed like a good fit for our process so we gave them a try. Our event was more successful than in previous years, we raised 22% more than last year, which was super great. The staff at Silent Auction Pro were very helpful and very present. It was easy to get the support I needed! Pros The customer service was really great. I probably had a billion questions and their "Help" information and videos online answered most of them, but I had a couple of extra ones I needed support on. The team was really great, supportive and answered all of my questions. Another "pro" was earning extra money, going online really worked! Cons I wish the software was a little more intuitive, it was a bit of a learning curve for me. But honestly, I know there is so much going on behind the scenes, a software would have to read my mind for me to really understand it! I also wish we didn't have to get a merchant account. I knew I wouldn't use it and it was a lot of extra steps (and stress) for something that didn't impact my system. Review Source EG Evan G. Membership Manager Used the software for: ### "Favorite Auction Software" March 17, 2016 5.0 Greetings, I have used Silent Auction Pro for 5 years. It is truly the ideal auction software for non-profit and charity auctions. With over 200 items being donated, it becomes challenging to manage these items in Microsoft Excel - but Silent Auction Pro makes it easy to manage it all. The software manages auction donations, tickets, seating arrangements, and acknowledgements. I have used other auction software and this is by far my favorite. The credit card processing was secure, and went through Element Payment Services. My favorite feature about Silent Auction Pro was their customer service and technical support. No matter how many times you do an event, you still have questions or a weird issue arrises. I can always count on the Silent Auction Pro team to answer at any time (including 1 am) to help walk me through the problem and give me guidance. Not only did they offer support, they also suggest some of the best practices that similar non-profit charities use. In conclusion, Silent Auction Pro is a great deal and a powerful program for the price you pay. Best, Evan G. Review Source CW Craig W. Committee Member Civic & Social Organization Used the software for: 2+ years ### "Allowed us to take our Silent Auction to the next level. " October 28, 2019 5.0 We are a small volunteer group and this system fit right in to our needs. We were doing everything by hand, using Excel spreadsheets to do everything. This software has been an absolute lifesaver for us. Pros The system allows you to organize and keep track of donated items. The speed which we are able to check in and checkout customers is unbelievable! Cons This system fulfills all of our needs at the present time. Review Source KS KERI S. Auction Committee Fund-Raising Used the software for: 6-12 months ### "Great product, outstanding customer service" January 13, 2021 5.0 The capacity of the software was not fully utilized with our online auction in 2020. We are excited to use this platform for a combined live/online auction. The customer support is so important and so good at SAP! Pros Product was easily customizable to our individual needs. We were able to get up and running quickly and convert our live auction to 100% online. Cons There is a learning curve, but there was never an issue encountered that the support team couldn't fix. Reason for choosing Silent Auction Pro Chose SAP due to the testimony of other administrators and users/bidders. Review Source BH Ben H. Youth and Family Minister Religious Institutions Used the software for: 6-12 months ### "Silent Auction Pro's Customer Service Stands Out" May 18, 2022 5.0 Positive. Definitely will be using again. Pros The customer service team really teaches you how to use the software, and is incredibly patient. They are well trained and very knowledgeable about the product. Cons For me, there was a pretty steep learning curve when it came to navigating the dashboard and its different features. The recent update to the UI helped make it a little more user-friendly. Review Source aM aimee M. Board Member Education Management Used the software for: 2+ years ### "Great Customer Service! " April 27, 2021 5.0 Pros The software is very user friendly, and if you can't figure it out on your own, you can call the helpline and they will guide you! Cons I loved everything about silent auction pro's software. Review Source LG Lynn G. Gala Chair Mental Health Care Used the software for: 6-12 months ### "Best Technical Help and Customer Service Ever" March 29, 2017 5.0 We are a nonprofit that was putting on a huge event of an online auction, day of auction and concert for 1,000 people. We had used another company for the last two years but were not satisfied with them. Silent Auction Pro answered every question we had, when we had it. They would stay on the phone and walk us through whatever help we needed from original set-up, to ongoing questions, to the day of the event and then after the event. They called us many times just to check in and see how we were doing. We raised double what we had the previous years and now have all of the data saved for next year. I can't speak more highly about them. I'm now recommending them to anyone that asks. Pros Once trained it is very easy to use. There are little tips that make it much easier once they are explained. Cons Not sure. Review Source LD Lauren D. Silent Auction Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Amazing Customer Service!" May 9, 2020 5.0 Every year we hold an auction to raise money to send our Scouts to camp! Pros I am not very technical, but their customer service walked me through everything I needed to know! I would get quick responses, responses at night, on the weekends, helpful tip e-mails, reminders, and always friendly! The software did everything we needed it to. I love that we have year over year detailed information for reference and tracking. Cons I don't really have any cons, as my group has used this software for over a decade. Review Source JH Jackie H. parent volunteer/co-chair Fundraising Team Education Management Used the software for: Less than 6 months ### "Amazing customer service!" March 9, 2020 5.0 I was very impressed and would use again! Pros Silent Auction Pro did everything we needed it to do and more. I was continuously amazed at all the features and functions—from selling tickets online to sending communication to all attendees. The data collection and reports were extremely helpful, too. But the best aspect may be the superb customer service. We were never alone in the process. All of our questions were immediately answered. We had an issue with our own technology, and the staff at Silent Auction Pro worked with us to solve it. Everyone was just amazing! Cons The interface could be improved upon. The design could be more user friendly and easier to navigate. Reason for choosing Silent Auction Pro Silent Auction Pro was in our price range and they were the first company to call us back and start to walk us through the process. Review Source KM Kim M. Director Education Management Used the software for: 2+ years ### "Make your silent auction so much more successful. " June 20, 2016 5.0 We loved using this software. Each year we have added more and more options. Once learned the system is so helpful and easy to use. Pros Ability to see which areas brought in the most profit and the checkout system the night of the event. Cons Would like to be able To delete old contacts from current contacts/donors. Ability to clean up the donor list. Review Source Response from Silent Auction Pro June 20, 2016 Hi Kim - thank you for your review! FYI - you can delete old contacts from the Group > Show All Contacts page or by searching for them. Click the trash can icon on the right. If the contact has donated items in the past or attended your event Silent Auction Pro will archive them instead of deleting them to maintain the integrity of your previous event histories. Either way it will be out of your way. -Jim KE Korey E. Volunteer Religious Institutions Used the software for: Less than 6 months ### "Great customer service" August 29, 2019 4.0 Silent Auction Pro helped us take our annual silent auction online so that those not around at the closing of the auction could still participate. Pros The customer service and phone support during our event was invaluable. Plus, the ease of processing with this software made it worth the purchase. Cons The site very frequently timed out/logged you out. Review Source Response from Silent Auction Pro September 3, 2019 Korey - thank you very much for your review. We've only had a couple reports of the site "timing out" with thousands of users so I think it's something on your side. We would love to help figure out what it is so that we can either fix it or give guidelines on what options to have set on your side. For instance - I know if you don't allow cookies the site will essentially not work. If you are closing the browser after interacting with the site that too will log you out. Please give our support desk a call or let us know when would be a good time to reach you and we'll figure out what was happening. -Jim BK Barbara K. Administrative Assistant Education Management Used the software for: 2+ years ### "Silent Auction Pro Software" April 16, 2019 5.0 I don't know what software the previous auction administrator used, but the checkout like was horrendous and it did not seem like everything was as organized as the previous three years we've used Silent Auction Pro. The donations, were more organized and the check out was a breeze. Pros The ease of use. Everything is user friendly. There is the help menu that explains every aspect of the auction. There are even video help pages so you can watch it being done. Cons There really is nothing to not like. The thank you letters are a little difficult, I was told by another staff member, but I've had no problems. Review Source SM Seth M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "A terrific first time experience" June 5, 2017 5.0 Pros Silent Auction Pro was a fantastic tool for us for our first online silent auction. It had enough flexibility to allow us to manage our unique online only use, it was fairly straightforward, and we didn't have a single bidder complaint about access. Our event went very smoothly! Cons The software wasn't always intuitive, so we ended up calling support a number of times. Often the answer was on the help page and we were either too lazy to find it, or didn't use the right search terms. That said, the support team was very quick to respond to our emails and calls, and very helpful. Review Source DW Debbie W. Auction Committee Chair Civic & Social Organization Used the software for: 1-2 years ### "The best software support I have experienced. That is essential to us!" November 5, 2017 5.0 It helped us increase our event audience and proceeds. It has saved us a great deal of time and frustration in trying to organize, track, save and report all the information essential to a successful auction. Pros You can reach a real person who is competent in the software in a timely fashion. Supportive calls and emails that are informative and timely. An easy and efficient help menu. Cons It has taken some time and experience to understand all the features that are available and just how to make them work for us. Review Source HF Helen F. Non-Profit Organization Management Used the software for: 6-12 months ### "Deschutes Family Recovery: 3rd Annual Helping Hands Gala " June 20, 2016 4.0 After vetting a few other products similar to Silent Auction Pro, we opted to use SAP for our 3rd Annual Event. The price of SAP was considerably less than other products and the features comparable. Customer service was top notch! We had relied on spreadsheets for our prior 2 events and SAP saved an enormous amount of staff time before, during, and after the event. Pros Ability to enter, track, and package donations. After event reports (which categories of donations returned the highest proceeds, accounting, etc.) offered a lot more information than we had anticipated and has proved to be one of the most valuable features for our group. Cons We found the table assignments feature was challenging to use. Also it would have been able to separate admission tickets from other types of tickets sold (i.e. raffle tickets) in the ticket reports. The system recommended entering couples as individuals, this also proved to create problems for us when assigning tables and during the check-in/check-out process. Review Source JB Jenna B. Events Director Used the software for: ### "Excellent Program for Auction" April 5, 2016 5.0 I have been running fundraisers for many years now and have never run into a program as efficient as Silent Auction Pro. Once you get your bearings, practicing on their well thought demo group, it is a cinch to use! I would highly recommend new users take the time to familiarize yourself with the program by surfing around the demo group and asking many questions way before your event is well under way and donations start rolling in. By doing this, it will elevate any issues when you are in the thick of event craziness and just don't have the time to call for help. Any questions I had were answered quickly and completely. Tracking winners, auction totals and all donations is super simple and made post event wrap up a breeze. My biggest fear at any of my events is always check out and this program made it so smooth, I almost questioned if I was doing it right. I would highly recommend Silent Auction Pro to a anyone who wants to run a less chaotic event. Review Source KN Kirk N. Used the software for: ### "Seamless Transition from Online Auction to a Paper Based Silent Auction" March 14, 2016 5.0 Our church desired to do an online auction for 1 week followed by a dinner, paper based silent auction, and live auction. The transition from online to paper was seamless. For any of the online auction items that did not have bids we could simply printed bid sheets and put them into the silent auction. We had several multi winner items such as a Dodgeball Party that were offered in both auctions. It was easy to just print the bid sheets that already recorded the bids captured during the online auction. We also loved the fact that the multiple payments can be processed for an individual bidder and the invoice/receipt clearly captures the payment activity. During the weeks leading up to our event I had multiple questions for the technical support group. I posted my questions to support@silentauctionpro.com and always received a quick and thorough response. I think their support is top notch. We will definitely use Silent Auction Pro again next year. Review Source TC Teresa C. Used the software for: 1-2 years ### "Our school had great success with Silent Auction Pro!" June 29, 2016 5.0 Our school used Silent Auction Pro for our online auction and ended up saving money on costs as well as making the largest profit we ever had for an online auction. Buyers told us they liked the way the auction items were set up, and that it was easy to bid and find out whether someone outbid them. Pros Setting up the auction was easy to do with the software, ie: loading pictures and putting in descriptions. When the auction was over it was easy to see the totals and to charge each customer. Review Source CL Catherine L. National Symposium Silent Auction Co-Chair Education Management Used the software for: Less than 6 months ### "Great service!" June 27, 2016 5.0 SilentAuctionPro was VERY easy to use and the customer service was AMAZING. Quick , almost immediate response, even after hours. Pros The ability to organize donor information and link donations with donors. The search function. Generating bid sheets and reports. The ease of use. Cons We issued bidder numbers. The bid sheets automatically included "Name and Phone number" (or maybe that's the default that can be changed?). With "Name and Phone number" on bid sheets, we had some bidders who were confused, but we were able to match their numbers by searching the database. Review Source Response from Silent Auction Pro June 27, 2016 Hi Catherine - thank you for the review! FYI - if you purchase ONLY the AuctionCore (as you did) then bid sheets print with Name and phone number. If you also purchased AuctionDay then Silent Auction Pro would have generated all the bidder numbers for you and the bid sheets would have printed asking for the bidder number instead. AuctionDay includes all the check-in / check-out features, cashiering, credit card processing, basic ticket sales, reporting and more. -Jim JD John D. Director of Communications & Community Relations Non-Profit Organization Management Used the software for: 2+ years ### "Suits our needs to a T!" September 1, 2016 5.0 We run a few major fund raising events each year and were looking for a user friendly solution that would assist us with attendee registration and donor management. We have found Silent Auction Pro to fit that need. Their support team is very responsive and a pleasure to deal with. Pros Ease of use and reliability. Review Source JS Jennifer S. Director Philanthropy Used the software for: Less than 6 months ### "Silent Auction Pro was an incredible tool to expand our fundraising efforts with our auction event!" April 23, 2018 5.0 Pros The software was easy to use and helpful in tracking donations to our event. I loved the bundling function that allowed us to create great auction packages for our school fundraising event. We have been hosting this event for several years and finally decided to take our auction online. Silent Auction Pro allowed us to engage a larger audience in our fundraiser. We also were able to raise more money by taking our auction online. Many auction items went for their true value, which helped us raise more money for our schools. The support staff were extremely helpful and always available to answer questions or review how we were using the tool. Cons There wasn't a lot that I didn't like about this software tool. One additional feature that would be nice would be the ability to email those that are attending your event (if you used the ticket purchase function) vs. all bidders. Review Source Similar Products Featured