TSD Rental

TSD RENTAL

2 / 5 2 reviews


Average Ratings

2 Reviews
  • 2 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TSD Rental
  • www.tsd-inc.com
  • Founded 1983
  • United States

About TSD RENTAL

TSD is #1 Provider of Vehicle Management Software and Technology and has specialized in solutions for the vehicle rental and fleet management business for more than 25 years. TSD's web-based software includes TSD RENTAL.NET, TSD LOANER, EDiCAR, electronic insurance replacement reservation system, and REZCENTRAL, a rate management tool. TSD provides on-demand hosted solutions (SaaS), providing rental operators and dealerships with application and database access over the internet.


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TSD RENTAL Features

  • Billing & Invoicing
  • Fines Management
  • Fleet Management
  • Quotes / Estimates
  • Rate Tables
  • Reservations Management
  • Split Billing
  • Vehicle Tracking

TSD RENTAL Reviews Recently Reviewed!

Good software but wouldn't recommend.

Jan 23, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We've been with TSd for a few years now and we are now considering moving to another company. The overall software is great with lots of features.

Pros:

Cons:
1. The sales team is really aggressive to get your business, but once they do, you are on your own. Very little training involved, other than the online help page.
2. Customer support is helpful over the phone with general questions, but once you have a functionality issue, they open a ticket and you will never hear back from them.
3. There is a major disconnect between the departments within the company: once you place a sales order to add a feature, it takes weeks and weeks before it gets implemented. You have to make many phone calls before you get someone's attention.
4. It is VERY expensive. A lot of features (ex. integrate to accounting software, form design change, mobile app, credit card processing functionality, website reservation, etc.) costs an arm and a leg.
Every new location, every new user costs money. I feel like if I call to ask questions I would get charged for it.
5. The technology is old and not compatible with MAC. We were forced to switch our computers in more than 10 locations to PC to make it compatible with the digital signature pad.

By the time you invest in all these upgrades and features you are deeply invested in their software, which makes it difficult to leave.

Unpleasant people - and don't try to use it for RV rental management!

Mar 24, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Very old, clunky software. We paid a lot to get it set up plus outrageous monthly fees. The fields in the rental agreement never populate properly. We lost tons of money because customers won't pay the agreed extra mileage fees because the field for extra mileage in TSD picks random numbers to assign as the mileage, rather than our clear-cut mileage tiers (on the screen it is correct, but it does not print correctly). Everything you want to do requires wading through numerous pages of the software to get to the thing you want to print, and it is all very slow. I don't know if this works well for car rental companies, but it is not good for RV rental companies.