# TSD RENTAL Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TSD RENTAL the right Car Rental solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92381/TSD-RENTAL/reviews

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TSD RENTAL

3.3 (7)

[View alternatives](https://www.capterra.com/p/92381/TSD-RENTAL/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TSD RENTAL

Ease of use

3.4

Customer Service

2.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Director of IT  
Retail  
Used the software for: 2+ years

### "Good loaner/rental system"

November 26, 2018

4.0

Pros

It has helped us keep our rental fleet organized and helps make sure everyone has the same documentation for customers to sign.

Cons

We have had issues with web browsers in the past, mainly due to Internet Explorer updates. These have largely been resolved now that TSD is compatible with Chrome.

Review Source

CC

Cara C.  
Service advisor  
Automotive  
Used the software for: 6-12 months

### "Ultimate Shop Helper"

July 29, 2022

5.0

Pros

I enjoy knowing which bikes are ready for rental and which customer has the bikes that are out. It also makes it easy to know when to have which bikes in the fleet ready for incoming renters.

Cons

I'd like a downloadable manual to use as reference.

Review Source

JA

Jonathan A.  
CEO  
Automotive  
Used the software for: 6-12 months

### "The worst company I have ever dealt with"

January 30, 2025

1.0

This is by far the worst company i have ever dealt with when it comes to rental softwares. Save yourself the trouble and find another company willing to assist you and your company.

Pros

I did not like anything about this company

Cons

Customer service is horrible, software is horrible and complicated, its extremely expensive for no reason and they dont do anything to help you resolve any issues you have. They've taken thousands of dollars from my account and until this day i have not been able to use their software

Alternatives considered

[HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/)

Reason for choosing TSD RENTAL

I'm looking to go back to HQ since TSD has failed me in every which way possible.

Review Source

DC

Dan C.  
Ops Manager  
Automotive  
Used the software for: 2+ years

### "Makes Life Easy"

April 5, 2022

5.0

Pros

Very simple tracking of inventory and reservations.

Cons

Some things are hard to change on your own, but support is really good about helping out.

Review Source

DD

Doug D.  
IT / internet director  
  
Used the software for: 1-2 years

### "Have used TSDRental for several years with little training."

March 21, 2018

4.0

Pros

Short learning curve to complete rental contracts. Software has depreciation tables set up for your inventory to help you decide when its time to turn inventory. It feeds into our Dealer Management Software which allows us to automate journal entries into accounting

Cons

Lack of training on total software package . This may be due to our company not TSDRentals. If I couldn't learn it on my own support will help.

Review Source

MM

Mark M.  
CEO  
Automotive  
Used the software for: 2+ years

### "Good software but wouldn't recommend."

January 24, 2017

3.0

We've been with TSd for a few years now and we are now considering moving to another company. The overall software is great with lots of features. Pros: Cons: 1. The sales team is really aggressive to get your business, but once they do, you are on your own. Very little training involved, other than the online help page. 2. Customer support is helpful over the phone with general questions, but once you have a functionality issue, they open a ticket and you will never hear back from them. 3. There is a major disconnect between the departments within the company: once you place a sales order to add a feature, it takes weeks and weeks before it gets implemented. You have to make many phone calls before you get someone's attention. 4. It is VERY expensive. A lot of features (ex. integrate to accounting software, form design change, mobile app, credit card processing functionality, website reservation, etc.) costs an arm and a leg. Every new location, every new user costs money. I feel like if I call to ask questions I would get charged for it. 5. The technology is old and not compatible with MAC. We were forced to switch our computers in more than 10 locations to PC to make it compatible with the digital signature pad. By the time you invest in all these upgrades and features you are deeply invested in their software, which makes it difficult to leave.

Review Source

DR

Dan R.  
owner  
  
Used the software for:

### "Unpleasant people - and don't try to use it for RV rental management!"

March 24, 2014

1.0

Very old, clunky software. We paid a lot to get it set up plus outrageous monthly fees. The fields in the rental agreement never populate properly. We lost tons of money because customers won't pay the agreed extra mileage fees because the field for extra mileage in TSD picks random numbers to assign as the mileage, rather than our clear-cut mileage tiers (on the screen it is correct, but it does not print correctly). Everything you want to do requires wading through numerous pages of the software to get to the thing you want to print, and it is all very slow. I don't know if this works well for car rental companies, but it is not good for RV rental companies.

Review Source

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