# Rent Centric Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rent Centric the right Car Rental solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92382/Rent-Centric/reviews --- Rent Centric 4.5 (46) [View alternatives](https://www.capterra.com/p/92382/Rent-Centric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Rent Centric Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews DD Damon D Marketing ConsultantTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Today, we proudly offer over 210 locations across the United States, with the capability for customers to reserve a vehicle and receive real-time pricing—a first in our rental specialty industry.“ January 24, 2025 JM Jesus De M OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “The integration with payment processors, insurance verification, and customer support is excellent.“ May 2, 2025 TC Trace C OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Website integration and set up ease as well as the contactless contract signing.“ April 11, 2024 AB Albert B partial ownerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, technical support team is so helpful for whatever questions that rise afterwards!“ April 21, 2022 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use frank G. President Automotive Used the software for: 2+ years ### "Above and beyond anyone else in the industry " August 9, 2022 5.0 100% satisfied for almost 10 years now Pros There’s to much that we enjoy to start naming, great platform, always improving and user friendly,) Cons Crazy to say but there’s too much software, again not a bad thing but I think we use maybe 40% or what’s available! Switched from [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Rentcentric is far superior and ahead of everyone else Review Source JDM Jesus De M. Owner Automotive Used the software for: Less than 6 months ### "Excellent platform and outstanding support team" May 2, 2025 5.0 Pros What I liked the most is how complete and automated the platform is. From managing reservations to GPS tracking, everything runs smoothly. The integration with payment processors, insurance verification, and customer support is excellent. It’s a professional tool that gives you peace of mind when managing a rental business. Cons I wish there were more image options available when customizing the website. The selection feels limited, especially when trying to make the site visually appealing. Other than that, everything has worked great so far. Alternatives considered [HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Reason for choosing Rent Centric I chose Rent Centric because it offers a much more complete, automated, and professional solution. It includes everything from backend management, GPS tracking, insurance verification, payment integration, and customer portals. It’s a true all-in-one platform that’s scalable and designed specifically for rental businesses. Review Source CW Courtney W. Owner Hospitality Used the software for: 1-2 years ### "Worst Customer Service" January 3, 2024 1.0 Frustrating. Unsupported. Expensive. I could go on and on about the lack of customer support being the biggest issue we had, but the bottom line was that their system didn't support our needs on any level and it cost us thousands of dollars. Our customer experience declined greatly and who knows how much their errors cost us in business. I would never recommend their product. Pros The only thing I liked about rent centric was the day I was finally able to cancel my over-priced and extremely under-delivered subscription. Cons The thing that sealed the unsatisfactory deal for me was the blatant disregard of our company needs and the lack of congruity when dealing with user issues. Every time I called, I was given completely different advisement on how to handle the same ongoing issues - none of which resolved with ease. Each person on their team had a different answer and yet none of them worked. The amount of frustration experienced simply trying to communicate with their team was nearly the undoing of my small business team. It had become a daily point of contempt. Reason for choosing Rent Centric We chose Rent Centric because our largest competitor also used them and we knew that our company would be able to grow to the level we have set as a goal with their system. Or so we thought. Review Source KH Katie H. National Manager Automotive Used the software for: 2+ years ### "Grreat Partners" March 4, 2021 5.0 I have done a lot of research and Rentcentric truly has it all! I have had the pleasure of using this software for out 90+ location company for the past 5 years. No matter how our company has shifted and changed over the years, Rentcentric has been an important and strategic part of that! They have stayed ahead of the industry and are continually pushing new updates and pieces of tracking business. I find the price to be very affordable and approachable. \[SENSITIVE CONTENT HIDDEN\] are fantastic partners and will always help to find solutions and "make it happen!" Great software - great partners! Pros User friendly Helpful team of developers Innovative Quick turn around on tickets Cost effective Cons Few glitches (though they work through them quickly) Each feature has a cost - understandable but would love to see a :"full boat" so you don't have to pay per feature Alternatives considered [RentWorks](https://www.capterra.com/p/93323/RentWorks/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Rent Centric Cost, innovative pieces, continual changes and upgrades, online availability Review Source TA Tareq A. Business owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great software with many features " February 17, 2021 5.0 Great software with many features, easy to handle, I didn’t have any major issues. Pros Rent centric is an excellent software with experience team behind it. They always answer my requests and help me with day to day operation. previously I had another software that I thought it could save me $$$ , I was wrong , many companies have a nice layout software but when your operation start growing you will notice that they don’t have a good solution. Don’t pay twice like I did. This company is professional and they provide upscale solutions. Cons Like any software, this is fits all software that sometimes you need to request some changes, modifications in order to meet your company needs Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Navotar is a good software for beginners, when your operation grows , it’s not a good solution. Review Source TC Trace C. Owner Automotive Used the software for: Less than 6 months ### "Exceptional Car Rental Solution" April 11, 2024 5.0 Our experience has been fantastic. We appreciated the quick transition and set up. Customer service is excellent. Pros Website integration and set up ease as well as the contactless contract signing. Cons Almost too much information. One page, less steps to complete rentals or reservations. Would love to discuss improvements or updates from user perspective. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Navotar had been bought out by a bigger company and were discounting the original product. We did not like the new Rentall program at all. Review Source DD Damon D. Marketing Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Extensible Rental Platform That Transformed Our Business" January 24, 2025 5.0 We’ve completely transformed our rental business from a basic lead-generation and quote-based system to a real-time rental experience, thanks to \[sensitive content hidden\], and the entire Rent Centric team. Their expertise and support made it possible for us to achieve a major milestone in our industry. Today, we proudly offer over 210 locations across the United States, with the capability for customers to reserve a vehicle and receive real-time pricing—a first in our rental specialty industry. We highly recommend Rent Centric for their flexible platform, fair pricing, and willingness to collaborate with us, even on our more unconventional requests. Pros The Rent Centric team is willing to go the extra mile to assist and no crazy customization has been denied by their team. There is a price, but the price is fair and the results at this point have been very good. Cons Support can take time, especially if it is a unique request. Review Source Response from Rent Centric January 27, 2025 Thank you so much for your incredible review Damon and for sharing your success story! 🎉 It’s truly rewarding to hear how Rent Centric has helped transform your business into a leader in your industry. We’re thrilled to have been part of your journey and to see you expand to over 210 locations across the United States—what an amazing achievement! Your vision and innovative approach to delivering real-time rental experiences have been inspiring, and we’re honored to have contributed to this milestone. A big shoutout to our entire team for their commitment to supporting you every step of the way. Your kind words about our platform, pricing, and collaborative spirit mean the world to us. We look forward to continuing to support your growth and tackling any unconventional requests that come our way. Thank you for trusting Rent Centric as your partner! Warm regards, The Rent Centric Team JP Jenna P. Owner Retail Used the software for: Less than 6 months ### "Best Car Rental System ever. WOW." January 14, 2025 5.0 Rent Centric offers way more, just call them and they will get you set up very quickly. You need to start taking back your time. Time is money. Pros I was on the fence for a long time about switching over and going digital. For almost the past 15 years I have been hand writing everything. I have no idea why I never switched to Rent Centric a long time ago. If your still thinking about it, Don’t just take the leap and do it, you won’t regret it. I have saved many hours if not days using the system. I was able to cut out a lot of the paper work I used to do by hand, now the system does it for me. The system is very user friendly, even for people that struggle with the “NEW” technology. If you don’t understand something you can contact them and they get back to you right away. To be honest they have one of the best customer service I have encountered in a long time. I have gotten many complements from my regular customers about how more professional it looks. It saves all my customers and reservations now. All I have to do is click on the customers name that I added in my system, and it adds all the info to the contract. I can now get them out within mins. The System also allows you to run all different kinds of reports such as, vehicles, customers, rentals and reservations, and also a bunch of management reports. They have Complete Checkout/Check-in Vehicle Inspection via Tablet or Smartphone. Pictures and Videos, that you can add to each one of vehicles. No more losing money on damages. One of my favorite part now is that you can validate someone's drivers license, which can save your bacon if something happens. Cons Haven't found any cons yet. They are one of the greatest rental systems out there. Review Source Josh N. Director of Business Development Automotive Used the software for: 1-2 years ### "Easy, All Inclusive Rental Software" December 2, 2021 5.0 The team is very helpful and friendly about helping figure this software out in order to discover what it's best functions would be for your individual needs. Pros It is all encompassing and integrates well with payment systems, which makes it a solution that we could easily plug and play into our website and payment systems. Cons Because it is useful for businesses large and small, it has many customizations that many users may never use. At first, it can be a bit overwhelming to know what to focus on and learn. Review Source Response from Rent Centric December 7, 2021 Hi Josh, thank you so much for your 5 star review. We appreciate the fantastic feedback and glad that our integrated solution for website and payment system is working for your business. We are grateful to have such amazing clients like you Josh and we look forward to servicing your business for many years to come. VR Verified Reviewer Strategic Planning, Sales & Marketing, Infrastructure Engineering Automotive Used the software for: Less than 6 months ### "RC Customer Review" January 7, 2019 5.0 With the ease of RC, we monitized an old car loaner program at existing tire shop into an EV rental/sales location. Not too shabby for the cost. Pros Ease of set up and use. Very helpful customer service. Cons Can be a tad buggy at the start but RC is quick to rectify all issues. Review Source DA David A. Executive Director Retail Used the software for: 1-2 years ### "Quality product" September 27, 2016 5.0 I have used the system for a while, it has given me a lot more information on our fleet. We can now track things more easily and can get reports that show how we are doing. Pros The ease of entering and tracking cars Cons The utilization report is not always correct Review Source Response from Rent Centric September 27, 2016 Thank you for your review, David. We thank you for your business with Rent Centric and wish you all the best going forward! CF Cynthia F. Co-Owner, CMO Used the software for: ### "Great product, Superior Service !! " September 16, 2015 5.0 Dear Leadership Team at Rent Centric, We at Exhilaride Rentals would like to give a major "shout out" to your Customer Support team at Rent Centric. We are especially pleased with the responsiveness of Marg, who is our primary CS contact. We are new in the business of renting Street Legal Golf Carts in South Florida, having opened early in 2015. Your client Tom from the Electric Cart Company in the Florida Panhandle area recommended Rent Centric to us. I believe he has been a customer for several years. From the moment we first spoke to Marg at RC, she has been extremely helpful. From the integration of the Rent Centric software onto our website, to initial training, to the few glitches we've had along the way, we know we can reach out to Marg and she'll get back to us in a very timely manner and resolve our issues swiftly. My husband and I have spent decades in large corporate environments prior to opening our small business. We realize how RARE it is to receive such strong support from a business partner. We recommend Rent Centric very highly and we will be more than happy to speak with any potential customers about our very positive experience with your company. Whatever you do....treat Marg right. Employees such as Marg are like gold !! Review Source EA Emmanuel A. Managing Director Automotive Used the software for: Less than 6 months ### "Software with potential. But no customer service to back that up." January 16, 2019 4.0 Pros The software seems user friendly with a good user interface and features. Cons I have been trying to contact support for over 7 days. The support ticket is still open with no response and ALL of their phone lines go to a voicemail of "CSR who cannot answer the phone right now". I have attempted close to 25 calls to this company over the past 7 days, within regular business hours. However, I have had no success in reaching a company that showcases working with large companies and seemingly prides itself on customer service. Review Source VP Venu P. Manager Information Technology and Services Used the software for: Less than 6 months ### "Would absolutely recommend to different people" April 25, 2020 5.0 Pros Its incredibly easy to use and the customer service is excellent. Cons There were no cons with this software. Review Source Response from Rent Centric February 16, 2021 Hi Venu, we'd just like to thank you for taking the time to write this review of Rent Centric car rental software platform. Thanks again for the review and for being such a great customer. MR Maz R. owner Used the software for: ### "Great team, easy system to navigate " October 30, 2014 5.0 I found Rent Centric on line. And was not sure if I should sign up. But after contacting Mike and talking to him. He made it very easy for me to understand their system. We have been running on their system for while now and are very happy with the results. RentCentric support team is always on hand to assist us. Review Source LM Landon M. Office Manager Used the software for: Less than 6 months ### "Basic rental software and works decent for smaller rental fleets." June 1, 2017 3.0 Pros I like how easy it is to switch the cars from reservation to reservation. I also like the season rate set up. Cons How difficult it is to set up the rental rates. It is capable of doing this but it is a little difficult without instruction. If there was a better video to offer then this would be very helpful. Review Source MA Mel A. Owner Automotive Used the software for: 6-12 months ### "Excellent to say the least" November 5, 2024 5.0 I am thrilled to share my experience with \[sensitive content hidden\] at Rent Centric! From the very beginning, they made me feel welcomed and supported, which was incredibly important to me as someone who isn’t very tech-savvy. \[sensitive content hidden\] have shown endless patience in helping me navigate the tools and resources necessary for my business. They took the time to explain everything in a way that was easy to understand, and I never once felt rushed or frustrated, despite my many questions. It was evident that they genuinely care about their clients' success, and that made all the difference for me. Their guidance has been invaluable, and I am so grateful for their assistance every step of the way. I can’t recommend Rent Centric highly enough—\[sensitive content hidden\] have truly been lifesavers in this journey. Thank you both for being so helpful and for making this experience a positive one! Pros How Helpful everyone is. Patience and straight forwardness. Cons The additional set up fees when customizing the website for basic rental car needs. Review Source Response from Rent Centric November 13, 2024 Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with our team at Rent Centric. It’s our goal to make sure all our clients feel welcomed, supported, and empowered to use our tools confidently—especially if technology feels challenging. We’re glad to hear that our patience and dedication have made a difference for you. Your success is incredibly important to us, and we're grateful for your trust. Thank you for the kind recommendation; we're looking forward to continuing to support you and your business! KJ Kenneth J. Business Manager Automotive Used the software for: Less than 6 months ### "Great experience" March 26, 2025 5.0 Very Good, again they walked me through Everything Pros Very new to making web site, they were very patient with me and work through my inexperience, My hats off to Michael Youssef! Cons None, I found them to be over the top friendly and helpful Review Source CB Carlos B. Corporate Development Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A good, mature product for a incipient to small operator with less than 300 cars" May 22, 2024 5.0 The overall experience with Rent Centric was bumpy. Setting up the product takes time and trial and error, but at the end it will work. Connecting it to a Wordpress site and making it look pretty is very challenging. Finally, connecting to third party solutions for a smooth car rental experience is limited, which eventually steered us away when we saw we had outgrown it. Pros Rent centric has been around for a long time and they have a good product with great capabilities and reporting functionalities. It does its job, and it does it right, but it falls short of larger deployment where the operator has locations in more than one state or where the operator needs better financial metrics on a per VIN basis. Cons Rent Centric has a basic integration with Wordpress, but it needs some extra work. Also, Rent Centric needs to be able to integrate with OTAs and third party solutions. Review Source DH Derek H. Director Consumer Services Used the software for: 2+ years ### "Rent Centric software for Seamless business integration " November 29, 2021 5.0 For a point of sale no fuss booking system, Rent Centric is well suited to our business. Renting vehicles is in essence a straight forward transaction, our observation is many business's add unnecessary complexity to the customer experience. From our perspective Rent Centric don't differentiate from whether our business is big our small, the team demonstrates huge integrity in their levels of customer service. We are very proud to associate our business with Rent centric. Pros Whilst our Webpage for landing customers is the frontline for our business, the integration of the RC software is the "silent Champion" providing all the core business functionality in the back ground. It's integral in providing a great customer experience, when online booking. It provides great transparency for our frontline staff and back office analytics. Cons Can't really find anywhere in the software we don't like, we have found its fit, form and function suits our business well, the Rent centric team have always been obliging in addressing/ assisting our areas of learning the system, equally accommodating in making adjustment's were possible to our specific needs. Review Source Response from Rent Centric December 7, 2021 Hi Derek, you made our day with your 5 star review of Rent Centric and the team. We are very excited to have the opportunity to serve you and your business as the entire team enjoys working with you. We are glad your system and the reservation website is connecting you to your clients whilst generating revenue. We are very grateful to be your business partner and we look forward to many years of successful partnership. RG Richard G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Product Review" August 4, 2022 5.0 Pros It helps us manage our rental business.. Cons There are several quirks about the system that we don't like. One big one is that after sitting for a while, the system spazes out and we have to close it down and restart. Reason for choosing Rent Centric At the time RentCentric offered a self-service customer option that the other software did not offer. Review Source Response from Rent Centric August 8, 2022 Hi Richard, you made our day with your 5 star review (10 out of 10) of Rent Centric car rental system and the team. We are happy and grateful to have successful clients like you. Thanks so much for sharing your experience with us and we want you to feel comfortable doing that. We're using your feedback to make things better. We really appreciate our partnership and thank you again for taking the time to post this review. JF Jack F. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Rent Centric is User-Friendly and Provides Seamless Use Through Multiple Users/Locations" January 19, 2023 5.0 Pros Uniformity between locations, users, and administrators. Any employee can pick up where another left off, and be able to fulfill the same customer needs, regardless of location or specific customer. Customer service is also great! Cons I wish the end user had more ability to customize outside of the development team Review Source Response from Rent Centric January 20, 2023 Thank you very much, Jack, for your 5 star rating and feedback. We certainly appreciate our partnership and looking forward to be at your service for many years to come. KB Kim B. Rental Clerk Automotive Used the software for: 2+ years ### "Great support from Rent Centrics!" May 8, 2019 5.0 We are a small town dealership but handling many rentals a day. Rent Centrics makes working with our customers quick and easy. And no worries about the support if needed, they will be there for you! Pros Software is easy to figure out even if you've never used the program before. Makes it easy for teaching and great for others filling in at our dealership to use. Every section is self-explanatory if you just take time to go over them. If there is anything you can't figure out - the support team is there for you. My reps are super at receiving an email with quick response time and not only answers your question but goes one step further to complete the task if needed. Thanks! Cons I really don't feel like there is a negative about this software. We are happy to have it! Review Source Response from Rent Centric May 9, 2019 This review made our day Kim! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community. AB Albert B. partial owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent rental car software " April 21, 2022 5.0 Overall an great experience! Also, technical support team is so helpful for whatever questions that rise afterwards! Pros The software works great and they also built a beautiful website that is synced with the software. Very easy to make changes and the setup process is super easy. Cons I don't really have any complaints about the software. If something didn't work properly, it was because the setup wasn't done properly. You learn as you go and at the end it all seems like a piece of cake. Review Source Response from Rent Centric April 28, 2022 Dear Albert, you made our day with your 5 Star review of Rent Centric car rental software and technical support experience. We are glad you are happy with your online reservation website and the real-time sync with Rent Centric software. We will definitely pass your praise to the Rent Centric support team and as always, we are here to support you and your business. Thank you again. VT Velkis T. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Thank you Rent Centric!" February 25, 2020 5.0 As mentioned before sometimes we have little glitches, but their is always someone to help and get the issues resolved in a very timely manner. I also need to give a compliment to \[SENSITIVE CONTENT HIDDEN\] who has always been there to answer any phone call or question I may have, even after hours. Pros Fast customer service, User Friendly, Really easy to make reservations. Cons Some minor glitches like any software may have, but issues get fixed in a timely manner. Review Source Response from Rent Centric February 16, 2021 Thank you so much for your kind words, Velkis. We really appreciate you taking the time out to share your experience with us and we agree, our team is truly happy to help! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Similar Products Featured ## Related categories [Car Rental](https://www.capterra.com/car-rental-software/)[Rental](https://www.capterra.com/rental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.