# CARS+ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CARS+ the right Car Rental solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92386/CARS-Internet/reviews --- CARS+ 4.3 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CARS+ Ease of use 4.1 Customer Service 4.7 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Eugenia V. General Manager Used the software for: 2+ years ### "CARS+ helped us to professionalize and order our operations" April 11, 2018 5.0 Pros We have achieved with CARS+ have in the same system all the information required about our car rental service: customer data, vehicles, maintenance, sales, etc ... It is very important to have this information when making an analysis of the performance of our business. Cons Sometimes we need different information that is segmented in different menus and we can not put together our own unified report, we have to do several and put together the report or we must request an IQ Review Source AI Alienor I. Revenue Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "A love hate relationship" January 30, 2020 4.0 While there is still plenty to develop and improve, I have worked with many other systems over the years and I can easily say that Cars+ is the best one out there. It ticks the big boxes like availability management, fleet management and user management and while not perfect and pretty slow, the rate upload system via XML is better than most systems out there. But it needs a new angle, a new vision and it needs to step in the 21st century. The car rental industry is not very dynamic - we all know that - but times are changing. And eventually if improvements don't happen fast enough, someone else will come in. I think we all have a love hate relationship with Cars+ as sometimes limitations do frustrate us. Their support is really good, great people and fast replied. Special thanks to \[SENSITIVE CONTENT HIDDEN\] who are always super helpful and willing to find a solution for us :) Pros It's the only system out there that understands availability, and that's the most important thing we do! Ops wise, the user management system is fantastic. Cons All the limitations. It is quite hard to do anything outside the box although \[SENSITIVE CONTENT HIDDEN\] and the XML team in the UK have been really helpful sorting things out for us. The reporting is not great as not a lot can be exported. Review Source Response from Thermeon October 30, 2023 Hi, Thank you for sharing your feedback. We appreciate your input. Please reach out to our support team at support@thermeon.com. Your detailed input helps us improve our services. LZ Luka Z. Head of IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fast support but development is stucked in stone age :(" March 21, 2018 1.0 Mosty problems but we dont have other options :) Pros Its support... cyberquery is also nice addition ... and i lack something else to put as Pros and I need 100 chars to type in this box Cons UI, optimisation, ease of use, old school input method, no development, no input for documents or to connect DMS... shame as it have great support and its stucked :( Review Source Response from Thermeon April 3, 2018 Dear Luka, Thank you for posting a review. Firstly, please allow me to apologise on behalf of everyone at Thermeon. As you know,we have a massive amount of industry knowledge and experience and as you highlighted, our support team is second to none. We love what we do and we want all our Clients to experience that exceptional support and service, so it hurts when we fall short of your expectations. We understand your experience of ¿CARS+¿ is not of the quality you expect. We are aware that your development requests have not met your expectation and we are working to address this. We want this to be the exception and we won't allow for a repeat of this situation. We can't fix the past, but you have my personal commitment that we will find ways to improve the way we serve you. I will be in contact with you this week to discuss these issues and find a way forward. Until then, please again accept my most sincere apologies on behalf of everyone on the team. Thank you Matilda Walsh VR Verified Reviewer Customer Service Representative Retail Used the software for: 2+ years ### "Another CARS+ happy user " July 12, 2022 5.0 Pros I have used other multiple car rental software previously but I found CARS+ the most efficient and user friendly software. It is easy to use and moreover it is easy to learn for the new employees too. Cons What I have observed that CARS+ is a great software for car rental companies which allows the user to store and retrieve data in different ways. I would like to add only one feature to it is to find a customer's profile or Rental Agreement with the customer's contact number as CARS+ doesn't allows it users to search with the contact phone number. Review Source Response from Thermeon October 30, 2023 Hi, Thank you for your positive review Jing Q. Sales Manager Automotive Used the software for: 6-12 months ### "Most powerful system ever seen" July 12, 2021 5.0 Outstanding procut, outstanding service, super nice staff. Pros I love most the logic and process CARS+ is using. It is so well thought and help you to run your business in the most efficient and correct way. Cons Webplan not flexible enough, can not view from the end of one month to the beginning of the other month. Also Frontdesk has too many bugs, not able to use. But that is not an issue really as we prefer to use CARS+. Reason for choosing CARS+ 1\. Well connected with brokers 2. Very powerful, has all kind of functions 3. Good reporting system 4. System is very stable, easy to use 5. Excellent support facility 6. Well established company, good reputation Review Source Response from Thermeon January 3, 2024 Hi, Thank you for your positive review WB Willy B. Vicepresidente Ejecutivo Used the software for: 2+ years ### "WE AT HERTZ-PERU HAVE BEEN WORKING WITH CARS+INTERNET FOR ABOUT 15 YEARS AND IT HAS BEEN GREAT " March 15, 2018 5.0 control on every aspect of the rental car business Pros VERSATILITY, ONCE YOU LEARN TO USE IT AND KNOW ALL THE CAPABILITIES IT BECOMES PART OF YOUR RENTAL BUSINESS. SPECIALLY IS FAST AND RELIABLE. Cons PROBABLY THAT IT TAKES AWHILE TO LEARN ALL THE FEATURES BUT THE SUPPORT IS GREAT I CANT FIND ANYTHING ELSE . Review Source MO MARIO O. Manager Used the software for: 2+ years ### "Their Team is great (Sales & Support), but it is hard to use the Reports in Excel." April 10, 2018 4.0 Pros Their customer support and Sales are wonderful, they are very helpful and they answer really fast. There are lots of reports (although they are difficult to export and get what you need). Cons It is really difficult to export Reports to Excel and get the information that you need, it is difficult to cross the Data. Sometimes you need data from two different reports but it is hard to cross both. The format is not friendly. Review Source MM Myrna M. Operations Manager Automotive Used the software for: 2+ years ### "Since more than 10 years we are working with thermeon supporting our operations in rental vehicles " April 9, 2018 4.0 Fast system, variety of reports, support handling Pros There's a lot of options to manage in the right way all the different areas that involve the vehicle rentals, like opening and closing contracts, diferent types of reports in order to handle our bussines correctly; and so many options more Cons A web based system will be helpfull in the future in order to be updated against others system in the market Review Source MK Miha K. COO Used the software for: 2+ years ### "The Most Powerful Tool in car rental business. You can setup it totally customized to fit your needs" March 22, 2018 5.0 Pros \- XML integration with most of the brokers (RentalCars, AutoEurope, CarTrawler, BookingGroup, Expedia, etc) - millions of set up options for rate variations, reporting, fleet planning - ability to extract raw data Cons \- no Android App - no connection of taking phots at pick up (check out) with rental agreement through app Review Source AP Andy P. MD Used the software for: 2+ years ### "Easy, efficient and cost effective system / support." February 22, 2018 5.0 Pros Strong controls around the operational part of the business, fleet planning, asset management , rate management, all very good and easy to use. Cons to many reports, some give same data / result, maybe the reports could be consolidated, a lot of reports toy can run and reach the same or similar result Review Source HC Hugo C. C-Level Used the software for: 2+ years ### "Very good software!" March 15, 2018 4.0 Pros What I like most on Cars+ is the security and confidence that its give to us, 100% of time working properly! Cons The thing that they could have better would be the interface, sometimes is not the best fit for training new staff. Review Source BJH BETTY J H. MANAGING DIRECTOR/OWNER Used the software for: 2+ years ### "BEST DECISION THE COMPANY EVERY MADE" March 15, 2018 5.0 Pros THE SUPPORT SYSTEM IS ONE OF ITS KIND. ALWAYS WILLING TO HELP. NO PROBLEM IS TO SMALL FOR THEM TO TAKE TIME OUT TO SOLVE Review Source AR Ana R. Marketing and Sales Director Used the software for: Less than 6 months ### "It has been very challenging but at the same time rewarding." March 25, 2018 4.0 Improve rental process and negotiations and set up with clients. Allow us to have a better technological platform and helps us get better and more immediate business. Pros It is very efficient and straight forward once all data has been entered and set up. We definitely see it as a great tool to improve our commercial relationships and negotiations with clients. It will maximize our services and products to get better revenue and offer better customer service at all levels. Cons It would be good to have trainers in Spanish that understand our LATAM complexity market in source US and EU. Review Source BA Brad A. IT Projects Manager Used the software for: ### "Great system which caters for all aspects of the car rental industry" January 16, 2014 5.0 We've been using Thermeons cars+ systems for over 15 years for rental collection and returns at all our car rental operations nationally. Implementation is always very straightforward when we open a new location. Training and support is fantastic, with a local team of experts only a phone call away. As our company has grown, so has our system requirements, and Thermeon have always been able cater to our needs, where it be large scale programming changes, or development of new innovative technologies, they have always kept us in line if not ahead of our competitors. Review Source SA Sam A. Owner Automotive Used the software for: I used a free trial ### "Cars+" November 4, 2021 3.0 Pros Worked well with our inventory and vehicles Cons Not in our budget for inventory overhead Review Source Response from Thermeon January 3, 2024 Hi, Thank you for sharing your feedback. We appreciate your input. Please reach out to our support team at support@thermeon.com for further concerns. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.