Who Uses This Software?

An 18 year old company, ExpensePoint is a global expense management solution provider. ExpensePoint currently servers over 45,000 accounts and is currently installed in over 87+ countries worldwide.


Average Ratings

114 Reviews
Value Ease
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.50/month/user
    See pricing details
  • Pricing Details
    We offer simple and flexible per report or per user pricing models.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ExpensePoint
  • www.expensepoint.com/
  • Founded 2000
  • Canada

About ExpensePoint

Awarded Best Value and Best Ease of Use. ExpensePoint fully automates your employee expense report process. ExpensePoint allows employees to create, submit, approve and process expense reports online from anywhere in the world. Take a picture of receipts and expenses are automatically created by ExpensePoints Receipt Reader system. ExpensePoint includes credit card uploading, approval routing, policy enforcement. Managing over 45,000 accounts in over 87 countries. Please see our reviews.


ExpensePoint Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

ExpensePoint Reviews Recently Reviewed!


Great set up experience, easy to use for most employees.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ability to customize software the needs of company and multiple cost types. Multiple ways of uploading and storing receipts.

Cons: Does NOT easily integrate with QB as we were sold on by salesperson. (Has nothing to do with technical setup.)

Vendor Response

by ExpensePoint on June 18, 2018

Dear Anna, Thank you for your great review of ExpensePoint. We really appreciate your feedback. I have taken note about the QuickBooks integration comment. I know from experience that the QB integration's have usually gone very smoothly so I am going to follow up with our team to make sure that this is fully implemented for you. I will have your CRM Manager Kelly follow up with you to make sure that this is 100% complete and that you are completely satisfied. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos V.P. Global Sales & Marketing

Capterra-loader

Happy Customer! Very professional team and a software that fulfill our needs.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First everybody we talked to was very professional and very reactive on every requests we had (even proactive). Great Customer Support!
Then what we like the most about the software itself is that it's very user friendly and very flexible for the company needs. Also best value on the market.
The receipt reader is a feature that we really love.

We are using expense point since a little more than a month and our company is very pleased with it. I definitely recommend it.
We are still in the process of integrating expense point with our ERP and looking forward to it. That would saves us a great amount of time.

Cons: I don't have much cons because when we have a problem we notified the customer service that take care of it.
The only thing right now is that we are eager to have the Spanish Version!

Overall: So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit.
Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!)

Vendor Response

by ExpensePoint on June 12, 2018

Dear Noemie, Thank you for the wonderful review of ExpensePoint; we certainly appreciate it. I am very pleased to hear that everything is going really well and and I have passed on your comments about 'Great Customer Support' to your customer support team. We are also looking forward to getting the Spanish version very soon. Thank you for choosing ExpensePoint and allowing us to serve you and your company as your expense reporting partner. Welcome to the ExpensePoint Family! Kind regards, Paul Ansloos Vice President - Global Sales & Marketing

The transition was fairly easy. It will take a few months for everyone to understand it.

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to upload receipts into the wallet for the month. I can use my Ipad and it is immediately synced up with my desktop.

Cons: I'm having issues with accounts not set up and thus I'm getting errors when I try to submit the expenses.

Vendor Response

by ExpensePoint on June 06, 2018

Dear Kay, Thank you for taking the time to give us a great review of ExpensePoint; We really appreciate it. I know your staff will love the system and will catch on to how it works pretty quickly. I have asked your Customer Relationship Manager to reach out to you to quickly resolve the errors that you are receiving. We will get this sorted out for you. Thank you for choosing ExpensePoint as your employee expense management system. We look forward to a long lasting relationship you and your company. Kind regards, Paul Ansloos V.P. Global Sales & Marketing

The software is very useful in the approval process and in monitoring status of our expense reports.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software's accessibility is great. The monitoring capability is helpful. I also like it that we have the control on some portions on the set-up, such that we can already do some minor changes even without going to customer support.

Cons: - Some limitations on the reports that we can generate such that we cannot make reports based on what we info we need, we can only utilize the current available reports
- there is no approver's capability to assign their replacement approver in case there is a need, without going to the customer support
- there is no capability on tracking receipt by Accounting of the hard copy of receipts
- some reports do not have an indicator on the report summary that receipts are attached to that report unless you looked at the expense summary

Overall: The approval flow of our expense reports becomes faster and tracking becomes easier.

Vendor Response

by ExpensePoint on June 06, 2018

Dear Myrian, Thank you for your great review of ExpensePoint. It is great to know that ExpensePoint is helping your approval process and giving you greater accessibility. In regards to the limitations that you mention, firstly the Analysis reports. Although we have a very comprehensive list of over 36 reports and graphs, it is always nice to be able to create your own reports from scratch. I believe this feature may be added in the ExpensePoint system in the future. As for the other points I believe we do have the solutions available in ExpensePoint and certainly for the receipt management comments. I have asked your Customer Relationship Manager Kelly to reach out to you to review these options with you. I appreciate your feedback and thank you for being our client. Kind regards, Paul Ansloos V.P. Global Sales & Marketing

Very easy to use for all employees in our company.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The user experience and customer service are a perfect fit for our company. We are a small office that needed to improve our reporting process. Expense Point has all the features we need and is very well priced for a smaller group.

Cons: I haven't found anything we don't like about this software yet - all the feedback has been positive.

Overall: The best benefit is the value for your dollar for small groups that need to streamline the reporting process. The level of service during the setup process and continued support are amazing!

Vendor Response

by ExpensePoint on May 31, 2018

Dear Melanie, Welcome to the ExpensePoint family. Thank you so much for the really great review of ExpensePoint. We are really happy that ExpensePoint is the perfect fit for your company's expense reporting process and that its price point is very affordable for your company. Thank you also for being our client we really appreciate your business. Kind regards, Paul Ansloos SVP - Global Sales & Marketing

Kelly is very supportive and patient in assisting us in our queries. The system is user-friendly

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Once the functions of the software have been discussed, it is easy for the admin to navigate and customize depending on the Company needs. The software is very flexible and easy to use both for the admin and users. It can be accessed anywhere as long you have internet and gadget. Admin can see Everyone's report even those which are not submitted yet.

Cons: It heavily rely on the internet, that is why we advise the users to get stable internet connection so they will not be interrupted.

Overall: This makes the approval of transaction faster and easy to monitor

Vendor Response

by ExpensePoint on May 31, 2018

Dear Winnie, Thank you for your great review of ExpensePoint; we really appreciate it. It is great to hear that you find it easy to navigate through the system and to also customize the system to address your company's needs. We welcome you and HI-Eisai to the ExpensePoint family. Thank you for being our customer. Kind regards, Paul Ansloos SVP - Global Sales and Marketing.

Excellent experience with fast response times

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: automated workflow, tracking of submitted expenses, and ability to split expenses among locations, training videos can be saved on home screen

Cons: Inability to split quickly when its among 20+ different locations. It is very time consuming to do splits on the corporate side that are split among so many locations.

Vendor Response

by ExpensePoint on June 18, 2018

Hello Amanda, Thank you for your really great review of ExpensePoint. I really appreciate all of your comments and feedback. In reference to your comment about splitting expenses we do have a copy split feature which is excellent and such a time saving tool. I will have our CRM team contact you to walk through this feature. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul V.P Global Sales & Marketing.

From the first phone call to demo the product to implementation has been nothing but amazing.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very easy to use and having the Receipt Wallet for employees cuts down on receipts being lost or misplaced. Being able to have access to ExpensePoint 24/7 using the desktop or mobile app makes tracking and filing expenses a breeze. This is a great product and everyone is helpful and friendly.

Cons: Unfortunately, I have not found one. The system and access are very user friendly and make our jobs easier.

Vendor Response

by ExpensePoint on May 07, 2018

Dear Susan. Thank you so much for your great feedback regarding ExpensePoint. It makes us all really smile when we receive excellent feedback, not only about ExpensePoint and how it is streamlining your expense reporting process, but also your overall experience from your initial phone call, program demo and your system implementation. I will be sharing this feedback with your ExpensePoint team. Welcome to the ExpensePoint family, and thank you for choosing us. Your business means a lot to us. Warm regards, Paul Ansloos - Vice President - Global Sales & Marketing.

Very pleasant experience, Kelly Marceniuk made the walk through very easy to understand

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly, I like being able to take a picture of my receipt and capture it as an expense immediately.

Cons: none that I can think of at this time. I am a new user but have experience with Concur solutions. This software looks to be at the very least, just as user friendly

Vendor Response

by ExpensePoint on May 07, 2018

Dear Brian, Thank you for the great feedback on ExpensePoint. I am glad to know that your experience as user is going really well and I appreciate your comments regarding the ability to just snap a picture of your receipt and ExpensePoint captures it as an expense immediately. As a person who travels a lot I can say from personal experience that this is extremely convenient. It makes the task of doing my expense report on the run much much easier. Thank you again for your comments and we appreciate you being our client. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

Great software that doesn't break the bank

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Receipt reader is excellent. Saves time not having to enter all the data. Like the workflow and approval process - makes managing expenses easier. The reports are excellent and can be run with or without a copy of the receipt. Support is top notch. Whenever I have a question they are ready to answer.

Cons: Speed can be an issue if you use Edge. Not an issue on Chrome. Other than that, I have had no issues with the software.

Vendor Response

by ExpensePoint on May 07, 2018

Dear Marc, Thank you for your great review of ExpensePoint. I am really pleased that the program is simplifying your employee expense reporting process. Thank you for your great comments regarding our support. They are a great team and passionate about serving our clients. I will be passing your comments onto them. Thank you for also choosing ExpensePoint and being our client. Kind regards, Paul Ansloos - Vice President Global Sales & Marketing

ExpensePoint is customizable and most functions are easy to use.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We were able to customize ExpensePoint to fit our needs and found the support team to be very responsive and knowledgeable.

Cons: Splitting transactions is a bit cumbersome. It would be great if we could split transactions from the initial window where a transaction is first entered or coded.

Vendor Response

by ExpensePoint on April 26, 2018

Dear Brooke, Thank you for your great review of ExpensePoint. I am pleased that ExpensePoint was able to be customized and adapted to your company's needs. I appreciate your comments on the splitting of transactions. I will be forwarding your suggestion to our development team as we are always looking for better ways to accomplish tasks such as these. Thank you also for selecting ExpensePoint as your expense reporting tool. We appreciate you being our client. Kind regards, Paul Ansloos - Vice President, Global Sales & Marketing.

Customer Service and Technical Training at its B E S T ! ! !

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software itself has an easy-to-use desktop and mobile interface. You can use the software via web or download the desktop app for quick access. My company's application was slightly different from common use and the team at ExpensePoint quickly assessed the need and manipulated the program to best fit. Not only that, they continuously trained us on using the program AND were quick to troubleshoot anything that did quite work with the manipulated features.

Cons: Unfortunately, it is a stretch to find a con, but as a team we agreed that being logged out after 5 to 10 mins of no activity.

Vendor Response

by ExpensePoint on April 20, 2018

Dear Josh Thanks you for the great review of ExpensePoint. I am really pleased that we were able to accommodate and customize ExpensePoint to you company¿s unique needs. I will also pass along your comments to your ExpensePoint team members. Thank you for choosing ExpensePoint as your expense management system and thank you for being our client. We look forward to providing expense management services to you for many years to come. Kind regards Paul Ansloos - Vice President Global Sales & Marketing.

Awesome! Customer service during the setup has been beyond compare.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customizable to our needs - we have been searching for 2+ years for a company that would make
expense reimbursements to our employees an easy process, for both the employee and the accounting side. As a church, it has been hard to find a company willing to put in the extra time and brainwork to get the system set up as we need it. Found both in Expense Point.

Great customer service - while we have just begun the relationship with Expense Point, they have
been attentive to every question we need answered, and every detail we need worked out to ensure a smooth flow between their reports and our accounting software.

Employee training - Expense Point employees go the extra mile to ensure that our employees
understand the reimbursement process from start to finish, and provide links to those trainings
just for us.

Price - having researched a lot of companies, you can not beat Expense Point's per employee
rate.

Cons: None yet! We start our live process tomorrow, so looking forward to working with Expense Point
to get it going.

Vendor Response

by ExpensePoint on April 19, 2018

Dear Ruth, Thank you for you great feedback for ExpensePoint and your especially your comments regarding the your implementation experience and working with our team. They are a really devoted group and apply great attention to detail in the implementation and training for each one of our clients. So thank you for you comments and I will pass this along to them. Thank you for choosing ExpensePoint to manage your employee expenses and we appreciate you being our client and look forward to many years of this relationship. Kind regards Paul Ansloos - Vice President Global Sales & Marketing.

Very simply, great customer service

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Has a lot of great reports. The number of different ways to manipulate between how expenses are made, i.e. vendor, items, customer/

Cons: Not able to share an expense report with a co-worker without giving full access to each others accounts

Vendor Response

by ExpensePoint on May 10, 2018

Dear Elloit, Thank you for your review of ExpensePoint. I am pleased to know that the system is giving you flexibility on how to create expenses as you mention i.e. vendor, items and customers. Having this capability is really helpful to a lot of our customers. Thank you for choosing ExpensePoint. We really value your business. Kind regards, Paul Ansloos - Senior Vice President - Global Sales & Marketing.

Excellent. Entire team has been most helpful during the initiation and use.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best mobile app for expense reporting I've ever used. Easy to use and seems to be as good as the web based program. or even better ! Customer support is the best in the industry. As the administrator I like the ease of the approval process and the reports I can generate.

Cons: We did not know that ExpensePoint could work with QuickBooks and allow for direct deposit. Our accountant almost signed up with another software. Team quickly responded and provided the necessary forms for our accountant to complete. We are all in with ExpensePoint!

Vendor Response

by ExpensePoint on April 17, 2018

Dear Steve, Thank you for the great review of ExpensePoint and especially your comments on th mobile app. We have put a lot of work into it to make it easy for users to use. I am glad we were able to quickly respond to your needs to integrate with Quickbooks and provide you with our employee reimbursement option. Thank you for choosing ExpensePoint as your employee expense management solution and also for being our client. Kind regards, Paul Ansloos - Sr Vice President - Global Sales & Marketing

Easy!

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This was so much easier than a traditional expenses system. We were looking for a solution for long time and this was perfect!

Cons: It's hard to come up with something negative about the software in the system overall we really enjoyed it and I really don't have anything bad to say about it

Vendor Response

by ExpensePoint on April 17, 2018

Dear Mark, Thank you for the great review of ExpensePoint. I am pleased to know that the system is really working out well for you and making the process of employee expense reporting much easier. We appreciate you choosing ExpensPoint for your expense management system and thank you for being our customer. Kind regards, Paul Ansloos - VP Global Sales & Marketing.

The site is very easy and gives great visibility into expenses and missing receipts.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it holds people accountable to turning in their receipts and giving descriptions of what the expenses are for.

Cons: The receipt reader sometimes reads a receipt as "blurry" despite being scanned versus photographed. The receipt can be read from the image provided. It must be glitch that hasn't been worked through yet. However, when the receipt reader works and matches images to transactions on the company credit card it saves TONS of time. We love this feature even though it doensn't always work perfectly.

Vendor Response

by ExpensePoint on April 30, 2018

Dear Miranda, Thank you for your great feedback for ExpensePoint. It is great to hear that ExpensePoint is really working to hold your employees accountable for their expenses. Regarding your comments regarding some images as being reported as blurry, we are looking into this because if you can read the receipt, we should definitely be able to read it also. I have asked your relationship manager Kelly to reach out to you with our findings regarding this. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos Vice President - Global Sales & Marketing

Super easy, great functionality, great addition for our team!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super adaptable to our organization, very easy for our team to implement and use. The biggest thing with software like this is to make it easy on your team or they won't use it. The Receipt Wallet does that and more. Our team is never hunting down receipts now! So Satisfied in our purchase.

Cons: I don't really have any negative feedback. This software has been very easy to work into our system and we are super happy with our purchase. The customer service has been incredible.

Vendor Response

by ExpensePoint on April 17, 2018

Dear Hunter, Thank you for your great review of ExpensePoint. It is great to hear how easy the program is being adopted by your team and how easy it is to use. You are right, the Receipt Wallet feature makes light work for managing receipts. Thank you for choosing ExpensePoint for your employee expense management tool and thank you for being our client. Kind regards, Paul Ansloos - VP Global Sales & Marketing.

Very helpful review of the system!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease with with you can reassign transactions, and set up workflows. It is a very intuitive system.

Cons: The inability to create your own custom reports as needed on your own. The limitation of having to wait for assistance with that is con.

Vendor Response

by ExpensePoint on April 13, 2018

Dear Erin, Thank you so much for your great feedback on ExpensePoint. I am pleased that you are enjoying the system. I also appreciate your feedback on the ability to create custom reports. ExpensePoint has over 36 reports and graphs with over 50 filtering options which when you build and run you can save to a favourites folder. Hoewever, I agree it would be nice to be able create your own custom reports from scratch. I have added this feature request to our internal development `wish list¿, so hopefully we will be able to add that feature in a future release. Thank you for choosing ExpensePoint as you expense management partner and for being our client. Kindest regards. Paul Ansloos - Vice President, Global Sales & Marketing

Streamlined the expense reporting process greatly

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, huge savings of time, having all receipts in one, easily accessible place, customized reports

Cons: Certain fields are defaulted that you have to change with each new category, would be nice to have customer driven defaults as opposed to system driven ones. The initial uploads had some issues, but we found that came from not using the desktop version.

Vendor Response

by ExpensePoint on April 13, 2018

Dear Heather, Thanks you for the wonderful review of ExpensePoint. I am pleased that ExpensePoint is helping you streamline your expense report process. I also appreciate your feedback with respect to making new categories default to your own defaults. This would be a great feature and so I have asked for this to be added to the system. So hopefully you will see this feature in a future update soon. Thank you also for choosing ExpensePoint.as your expense management partner. Kindest regards. Paul Ansloos - Vice President - Global Sales & Marketing

Great Value. Fantastic customer support

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly. Easily adaptable for the specifics of our business . Saved the business both time and money

Cons: None

Overall: Saved the business both time and money

Vendor Response

by ExpensePoint on April 06, 2018

Dear Pravesh Thank you for your great feedback on ExpensePoint. We are glad to know that the system is saving your team time and making your overall process of recording expenses much easier. We really appreciate your business and look forward to many years of providing your company with the very best automated expense management. Kind regards, Paul Ansloos Senior Vice President - Global Sales & Marketing.

Kelly has been great and patient with us.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and cuts down on time to process and amount of paper. We have many jobsites and now with electronic submission, they don't have to send in their "paper" reports and receipts.

Cons: Not being able to copy Categories and modify just a few items. Or having a template for creating our Categories. This was labor intensive.

Vendor Response

by ExpensePoint on April 05, 2018

Dear Judy, Thank you for your great review of ExpensePoint. We are really pleased that you are finding ExpensePoint easy to use and that is is saving you time. I also appreciate your feedback regarding adding a category editor which would allow you to edit multiple categories at the same time. I know that this would be a great time saver so I have asked for this function to be added to the system. So look out for this feature soon. Thank you for being our client. Kind regards, Paul Ansloos Senior Vice Ptesident - Global Sales & Marketing

Very great tool and great team

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very great and complete expense report tool. Wallet options, receipts readers, credit card integrations are all great tools that make save a lot of time. The app is very user friendly and straight-forward. Customer service and Professional services are very helpful and responsive.

Cons: Web-based software is a bit slow and could be more userfriendly and the process for recording expense reports in accounting would deserve some work

Overall: I get the expense report from the staff and visa reconciliation done a lot faster. People love the fact that they don,t lose their receipts anymore, which also helps save everyone a lot of time.

Vendor Response

by ExpensePoint on May 10, 2018

Dear Mathieu, Thank you for the great review of ExpensePoint. We really appreciate the great feedback. I am happy to hear that the system is really simplifying your employee expense reporting process especially now that you have your credit card transactions coming in. It definitely is a nice feature and help you to reconcile your monthly credit card statements. Thank you for choosing ExpensePoint we really appreciate your business. Kind regards, Paul Ansloos - Senior Vice President - Global Sales & Marketing.

Outstanding Customer Service From Initial Contact Through Set Up And Installation

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Highly responsive customer support. Ease of use for our staff. Easily adaptable for the specific needs of our company.

Vendor Response

by ExpensePoint on March 21, 2018

Dear Jim, Thank you for your wonderful review of ExpensePoint and I am pleased that your staff are finding the program easy to use. Also thank you for the comments regarding our customer service. It is truly an area of our business that we devote a lot of time and attention to so it's especially great to hear it directly from our clients. Thanks also for being our client; we really appreciate your business. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

Excellent Service

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to Read and attaching receipts. Easy to print reports in Google but it doesn't work in Internet Explorer

Cons: Would like a tutorial Setup and the functionally of the software since its some times hard to navigate.

Vendor Response

by ExpensePoint on March 16, 2018

Dear Christine, Thank you for your great review of ExpensePoint. Thank you also for the feedback In regards reports not printing in Explorer, this should not be an issue as we support all browsers and I myself use Explorer without issue. I have asked your Client Relationship Manager Kelly to reach out to you to see what the problem might be and to also make sure that you have all the available training videos. Thank you for choosing ExpensePoint, we appreciate you being our client. Kind regards, Paul Ansloos - Vice President, Global Sales & Marketing

Great but we are still in an early stage and have not had a lot of reports go through the system yet

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: its easy to use and makes submitting and approving expense reports much easier. It allows for great reporting however i have not had the opportunity to test this yet.

Cons: There are some glitches that need to be worked out, One specific complaint would be that we have some users who say that the receipt reader takes a long time to load the receipt...

Vendor Response

by ExpensePoint on March 12, 2018

Dear Steph, Thank you for the great review of ExpensePoint. I know its early days for you yet for using the system but I'm sure you will quickly learn all of the great features and functionality. Regarding the Receipt Reader comment, I have followed up with your Client Services Manager Kelly, and she mentioned that she has since walked through the issues that you might have been experiencing with loading the receipts. Once receipts are loaded it usually only takes 3-5 minutes for our Receipt Reader team to audit and go through and read your receipts. Thank you also for being our client. Kind regards, Paul Ansloos Vice President of Sales & Marketing

Great support team

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1)You might need to do a little more manual work than with other software, but I like it because it gives us control over things versus dealing with updates on software, or duplicate expenses from the automated transactions. 2) Support team is very quick and helpful 3)You can import and export templates which you can customize

Cons: The only thing so far; it is a little tricky to use at the beginning, but it simplifies as you work on it.

Vendor Response

by ExpensePoint on March 05, 2018

Dear Daniela, Thank you so much for your great review of ExpensePoint. We really appreciate your feedback and I'll pass along your comments to our support team. Thank you for also choosing ExpensePoint as your expense management solution. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

I attached wallet receipts to the wrong line item. Julia Zhu help remedy. She was great! 5 stars

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New Features with the wallet. I just need to learn how to use it better. The support team is wonderful!

Overall: EP support team is wonderful!

Vendor Response

by ExpensePoint on February 26, 2018

Dear Kenneth, Thank you for your great review of ExpensePoint. I am really pleased to hear of your recent experience with one of our support agents Julia and I will certainly pass along these comments. Thank you also for being our customer. Kind regards, Paul Ansloos. Vice President of Global Sales & Marketing.

The Expense Support team made it easy to customize the reports to show details of what I needed

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to upload receipts into the system. Just drag and drop if the information is down-loaded.

Cons: Not all computers (Mac) can show the right information. Sometimes the receipts added do not open to view the page - it's just a symbol.

Vendor Response

by ExpensePoint on February 21, 2018

Dear Donna, Thank you for your great review of ExpesePoint. It is great to know that the system is making it easier for you to add receipts to expenses. Thanks also for your comments about not seeing receipts on some Mac's, this should not be the case so I will have one of our support specialists reach out to you to review and rectify this. Thank you also for being our client. We look forward to a long lasting relationship with you and your company. Kindest regards, Paul Ansloos - VP Global Sales & Marketing.

It was easy to get information and have the system setup immediately.

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Expenses approved by each user and receipt upload using your phone. Having assistance on configuring the system and training.

Overall: Ease in approving staff expenses

Vendor Response

by ExpensePoint on February 21, 2018

Dear Sheylla, Thank you for your great comments on ExpensePoint. We appreciate you being our client and look forward to a long lasting relationship. Kindest regards, Paul Ansloos - VP - Global Sales & Marketing

I am not very knowledgeable of the software so often I will call to for support. Support is good.

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: After consulting with my AP group: increase in speed processing of expense reports by importing into our accounting system. Automated approval process. Manage sales TAX in different provinces. Generate valuable reports for income tax purposes for our sales managers. We like Theresa at customer service!

Cons: After consulting with my AP group: when importing into SAGE, date document after the import does not provide the actual range date of the expense report but actually the date it was imported. We have to go manually and adjust = inefficiency.

Vendor Response

by ExpensePoint on February 20, 2018

Dear Palmo, Thank you for your review of ExpensePoint. I appreciate your positive feedback and also your comments in the cons section. After reviewing this with our support team I believe we have a solution regarding adding date ranges for reports. I have asked your support manager Theresa to reach out to you regarding this and hopefully provide a solution that works. Thank you again. Kindest regards, Paul Ansloos - VP Global Sales & Marketing

Kelly and Theresa are wonderful! They've been so very helpful in the setting up and learning process

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Probably the customer service- everyone is very helpful, attentive, and quick to respond. The wallet, and being able to attach the receipts to the credit card transactions as well.

Cons: I would be even better if categories could be assigned to certain vendors whose categories never change, and auto-populate the information in the expense details.

Overall: better time management and ease of sorting through transactions

Vendor Response

by ExpensePoint on February 15, 2018

Dear Frances. Thank you for your great review of ExpensePoint. I also appreciate your thoughts regarding linking expense categories automatically to specific vendors. Actually Kelly did bring to our attention after speaking with you and it is a feature that we are going to consider adding to ExpensePoint. Hopefully you will see it in the system in the future so thank you for that feedback. We also thank you for being our customer. Kind regards, Paul Ansloos Vice President - Global Sales & Marketing

I have implemented expense point in two companies and the experience is amazing :) will continuously

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great customer and technical Service
Fast response to issue and assistants
Amazing staff
better tracking of T&E

Vendor Response

by ExpensePoint on February 01, 2018

Dear Ronnie. Thank you for you great feedback of ExpensePoint. It really speaks volumes to us that you have implemented ExpensePoint in two companies and we appreciate the trust that you have placed in our company over the years. It is our privilege to be your employee expense management provider and we look forward to a long lasting relationship with you and you and your company. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

David Thompson was very prompt and efficient in explaining expense point.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The convenience of the option of using an app. In addition, the accuracy of mileage due to google maps being attached.

Cons: Wish there was a feature to save the addresses. Due to the nature of my job. The addresses are used often.

Vendor Response

by ExpensePoint on January 10, 2018

Dear Renee, Thank you for your great review of ExpensePoint and your feedback of our staff member David Thompson. I will certainly forward this on to him. As for your comment on the system saving addresses, I can see this being a great feature so I have added this request to our client 'Wish-List' which we review with our development services team on a regular basis, so hopefully this kind of feature can be added in the future. Thank you for being our client. Kind regards, Paul Ansloos V.P. Sales & Marketing

Great value, fantastic customer support!

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily adaptable for the specifics of our company.
Highly responsive customer support.
Intuitive application for staff to use.
The Receipt Wallet makes capturing expenses the easiest part of my job!
In researching a solution for our expense reporting, I am extremely satisfied that I chose ExpensePoint. It was the only application I found that incorporates everything I was looking for: high level reporting, automation, approval pathways, and ease of use for staff.

Overall: This has saved us time and money in the expense reporting process.

Vendor Response

by ExpensePoint on December 19, 2017

Dear Andrea, Thank you so much for your great feedback on ExpensePoint and in particular how the program has made things so much easier for everyone. Thank you for being our client and we look forward to a very long relationship with your company. Kind regards, Paul Ansloos V.P. Global Sales & Marketing

Third company roll-out and it continues to improve and impress.

Nov 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, even for team members who have not undertaken any formal tutorials or training. Team loves the functionality of taking pictures of receipts on the go and submitting reports even when on the road. Reporting allows us to ensure that submitted reports are reviewed, approved and paid on a timely basis.

Cons: We are still working to fully customize the software to properly track units of measure (number of attendees, nights, car rental days, etc.) but the occasional miss is not a material con.

Overall: Elimination of paper receipts, automation of account coding, simple tool for users which encouraged adoption and prompt approval and payment of employee funded receipts which also encourage adoption. Electronic workflow ensures proper approvals and accountability.

Vendor Response

by ExpensePoint on November 20, 2017

Dear ExpensePoint Client, Thank you for your great review of ExpensePoint; we certainly appreciate the positive feedback. I am also very confident that our team will be able to accomplish all your requirements for the items that you point out i.e. number of attendees, nights, car rental days, etc, as I know the system is capable of handling those requirements already. We will work with you in configuring the system to ensure that these items are properly tracked. We are privileged to have you as a client. Kind regards, Paul Ansloos - President

Easy and Efficient

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using ExpensePoint for a few years now and we have nothing but positive things to say about the software and Team. We recently engaged ExpensePoint for a project to upgrade the way our expenses are uploaded to our financial system. The ExpensePoint team was very helpful throughout the whole process. From listening to what we needed to delivering the upgraded features to the system. We recently rolled this out globally and it is a game changer! The amount of manual data entry we were doing before this project was astronomical. The new process is not only efficient but very simple with just a few clicks of the button. We highly recommend ExpensePoint. Thank you for the continuous support.

Cons: Overall the system is great. One thing that could be updated is adding a search field to the User tab. Having so many users and scrolling through can be a pain. Another update could be to allow more lines to be exported at a time. Currently I believe it is only 5,000 and when running a report for a large category like client entertainment I have to pull it several times to get the full year. Again these are small items but would be nice to have.

Vendor Response

by ExpensePoint on October 05, 2017

Dear Sophie, Thank you so much for your great review of ExpensePoint; we really appreciate it. I wanted to make note from your feedback re: Search functionality and also the maximum of 5000 records for export. You will be pleased to know that we are already in the process of adding a search function in the User & Group Manager which will make things much easier for you looking up employee profiles. Also we are going to be expanding our maximum record length for so that you won't have to run multiple reports. Both these enhancements should be rolling out before the end of October. Thank you again for your excellent review and feedback. We are very thankful to have SSI as our client. Kind Regards, Paul Ansloos - Director of Global Sales and Marketing

ExpensePoint has cut out much time for both the user keeping up their expenses and reconciling.

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From the beginning with one of the customer rep. in sales and her knowledge of the software, live webinar and correspondence were great. What she said they would do, they did. Even after the sale they answer the phone and emails promptly. The Support Team was very prompt on scheduling Webinar trainings with our employees both on individual and group basis. We knew going in, they didn't offer "OCR" / Read Receipt, but were working on it. No, it didn't come as soon as they were hoping, but they didn't give false hope either. Once they implemented "Read Receipt" and "Receipt Wallet" the notification, training and videos made it easy. This software is very user-friendly.

Cons: Only corporate credit cards automatically feed to the software. Limitations on customizing reports to company detail needs.

Vendor Response

by ExpensePoint on September 22, 2017

Dear Jaime, Thank you for your kind review of ExpensePoint. I am very pleased that the system has greatly reduced your teams time in managing and reconciling your expense reports. We are happy and privileged that you are our customer and look forward to continue to bring the very best in employee expense management. Kind regards, Paul Ansloos - Director of Global Sales

best decision I made for my company's expense reports.l I am a very pleased customer

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use
accounting reports available right away and shows each GL account and dollar amounts
very user friendly
excellent support and quick solutions and fixes
calculates taxes and foreign exchange values
they program the expense report to suit your business
great product for the money
available APP for android and apple phones
takes clear pictures of receipts.
great auditing features for approvals
full access to fast and easy reports for monitoring or evaluating expenses
easy set up when adding users
always accurate for every tax required
screens are clear and easy to follow

Vendor Response

by ExpensePoint on July 07, 2017

Dear Tammy, Thank you for the great review of ExpensePoint. It is really great to know that ExpensePoint is really working out well for you and your staff. The feature you mention of remembering a user's tax region actually exists in our desktop version, but not in the browser and mobile. We will be looking into this further to see if we can add this feature for the browser and mobile platforms. Thank you for being our client. Kind regards, Paul Ansloos - Director of Global Sales.

The new wallet software has made it so much easier for our remote pilots to do their expenses.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and accuracy is great! With this software, I know all required receipts are included and in the right category! Our account rep is always available to assist and is great!

Cons: No fault I can see! It just takes some time for the employees to get used to using this software but easy to learn!

Overall: Accuracy and timliness from our employees. The receipts are always in the right category now.

Vendor Response

by ExpensePoint on June 28, 2017

Gregory, Thank you for your great review of ExpensePoint and particularly your comments on the Receipt Wallet feature. I have been hearing excellent comments about this new feature from clients so its great to get yours and hear that it is really helping your team to manage and categorize their expenses. Thank you also for being our client. Kind regards, Paul Ansloos, Director of Global Sales.

Expense Point Great Support Accurate Time Saver

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy quick and acurate

Cons: Nothing I see no real cons.

Overall: I went from a traditional expense program logging receipts and and documenting every detail. Since we went to Expense Point the support staff has be really great and helpful the program is easy to use and all expense topics are available. Customer support representative and staff have been helpful when submitting expenses for approval.

I cannot imagine doing expenses any other way... it is really great.

Recommendations to other buyers: Easy great product

Vendor Response

by ExpensePoint on March 29, 2017

Dear Cecil, Thank you for your review of ExpensePoint and your comments about your support experience. It is a pleasure and honor to have you and your company as clients. Kind regards Paul Ansloos Director Global Sales

Best Credit Card Expense Software

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Expense Point and the team of people we work with are simply amazing. They are quick to respond and address our issues. They are always happy and professional. When I have an issue I can either call or email and the best part is I can hear their smile over the phone and through the emails.

Expense Point has been extremely helpful in wrangling our credit card process into a pleasant and manageable system and for that we are very grateful. They are very knowledgeable and were great in setting up Expense Point to meet our needs as we are a little unusual in that I prepare the reports for the users who then edit and submit.

Expense Point have set the bar pretty high when I find the need to hire other outside service companies.

Vendor Response

by ExpensePoint on March 20, 2017

Dear Robyn, Thank you so much for providing a review of ExpensePoint. I am very pleased to know that you are receiving excellent service and also how ExpensePoint has streamlined your expense report process especially in making your credit card program a much simpler process to manage. Thank you for being our client and we look forward continue bringing you the very best in expense report automation. Warm regards, Paul Ansloos - Director of Global Sales

Easy Deployment Ever

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful.

Overall: We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless.

We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly.

The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times!

Would highly recommend it to anyone considering a move to ExpensePoint!

Vendor Response

by ExpensePoint on March 15, 2017

Dear Graeme, Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client. Kind regards, Paul Ansloos Director of Global Sales

6 years of great service

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Expense Point for about 6 years. The system is easy to use and we have experienced very few problems. Our employees travel a lot, so we have a high volume of expenses each month. Expense Point has definitely saved us time and money in processing these expenses. The recent upgrade brought a cleaner look plus nice improvements to uploading of receipts which our employees really appreciated. The upgrade also provided greater search and reporting features for our accounting staff. The best feature of Expense Point, however, is the customer service. Never a delay in getting support; questions are answered quickly and thoroughly. This is all-around great software.

Vendor Response

by ExpensePoint on February 10, 2017

Dear Susan, Thank you for your kind words about ExpensePoint and also our customer service. We are really pleased that ExpensePoint is really streamlining your expense reporting process and saving you and your employees time and money. It is an honor having you as a customer and we look forward to continuing our long relationship and being your expense management partner. Kindest regards, Paul Ansloos Director, Global Sales

Thank You Theresa

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Theresa is an absolute star! She has been patient, understanding, helpful and an all around
Expense Point genius in helping us get our users (from multiple companies in multiple countries) all working
successfully in EP. E-mail questions are usually answered in minutes and phone call response is phenomenal.

The only con is the process to get receipts into EP which will be resolved once the OCR enhancement
Is up and running.

Vendor Response

by ExpensePoint on December 21, 2016

Dear Cara, Thank you for you great feedback on ExpensePoint and your support team. I also agree that when the new OCR feature is launched which should be in Q1 2017 the process of adding receipts to the system will get much easier. We look forward to bringing this new enhancement to our clients. Thank you for being our client. Kind regards, Paul Ansloos Dir. Global Sales

A great time saver

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity of coding expenses.

Cons: Inability to store receipts prior to credit card transactions posting to a user's account.

Overall: Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!

Vendor Response

by ExpensePoint on December 16, 2016

Dear Greg, Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client. Kind regards, Paul

Great Product & Great Service

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We moved to ExpensePoint over a year ago when we decided to make our expenses process easier. The help with the setup has been great and to this day the on-going support is first class. Whenever there are changes to be made these are done with no hassle and are actioned quickly. The best part is that our ExpensePoint is perfectly tailored to what we need and is easily used by all our employees. The phone app is extremely popular with most of our employees who use it.

Vendor Response

by ExpensePoint on December 16, 2016

Dear Ashley, Thank you for your feedback on ExpensePoint. We are really happy that you and you colleagues are enjoying the system. Like many of your users, I myself use mostly the phone app to do my own expense reports as it is really simple to use. We are glad that you are our customer and look forward to continue to bring you the very best in employee expense automation. Kindest regards, Paul Ansloos Dir. Global Sales

The greatest support staff to work with.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: In the past, my experience has been amazing. I have created a great report. They help and teach me how to manage expense point from an admin side of things. I also recently managed to delete some items and they were able to retrieve them and recreate everything. They are fast to responding or answering questions. Thanks for everything and I hope to continue working with them.

Vendor Response

by ExpensePoint on December 15, 2016

Dear Josh, Thank you for your kind words regarding your support team; they are both excellent colleagues and members of our overall support services team. I am glad your experience with ExpensePoint is also great one and we look forward to continuing our great relationship with Public Service Credit Union for many years to come. Kind regards, Paul Ansloos Dir. of Global Sales

Expense Point is Great

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a Non-Profit Organization with over 100 credit card users and have a very complex General Ledger structure. The credit card reporting process was manual with minimal oversight and our employees had to mail all their receipts to the Accounting department. The Expense Point software has made our credit card reporting more efficient and we now have better oversight of our credit card spending with a standard approval process. The software is easy to use and administer with very powerful reporting tools. The pricing plans are both affordable and flexible depending on usage and will pay for itself in gained efficiency and savings. Finally, the service and support team is extremely helpful and help customize the software to our specific needs. Thanks Expense Point team!

Vendor Response

by ExpensePoint on December 15, 2016

Dear Ahmad, Thank you for your wonderful feedback for ExpensePoint; we really appreciate it. It is great to read how ExpensePoint has really streamlined your credit card reconciliation process. Thank you for being our client, and we look forward to continue to provide you with the very best in expense report automation. Kind regards, Paul Ansloos Dir. Global Sales

Outstanding - Expense Reporting Made Easy

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've recently moved our expense reporting to ExpensePoint and I am extremely pleased. Every question & concern I had was addressed and answered. The support team was excellent and always there to assist in answering all our questions and needs. They quickly understood our requirements and addressed them. They assisted me in setting up the credit card process to meet our company needs. In conclusion, I would highly recommend ExpensePoint as a partner in handling your expense reporting.

Vendor Response

by ExpensePoint on May 24, 2016

Ira, thank you for your kind comments about ExpensePoint and our servicing team. We are very pleased to have North American Video as our client. We look forward to a very long relationship with you and your company. Kind regards, Paul Ansloos - Dir. Global Sales and Marketing.

User Friendly for the Sales Team and Accounting

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point is super easy to use for our sales team. They live at the airport and often use the mobile application with ease. They appreciate confirmation when their expenses are approved to they know when to expect payment. Also, Expense Point was able to host trainings on how to use the application- for free!

Accounting adores Expense Point. It was easy to train the sales force and any updates that need to be made for new account codes or general rules are very easy. We uploaded our expense policy on the site for reference. There are drop down fields and free text fields so all information is easily captured and there is no more back and forth. The output file is in excel which makes accounting happy!

Vendor Response

by ExpensePoint on January 25, 2016

Dear Rachel, Thank you very much for your great review of ExpensePoint. We are really happy that your sales team are are enjoying using ExpensePoint, and that Accounting is adoring the system. This puts smiles on all our faces. Thank you for being our client and we look forward to many many years of being your expense management provider. Warm regards, Paul Ansloos Dir. Global Sales

Customer Service is wonderful.

Nov 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Every time I contact customer Service they return my email/call quickly. Every little question they answer with complete explanation. I have added many people recently and have needed support almost everyday.

Vendor Response

by ExpensePoint on November 18, 2015

Dear Vicki, Thank you for your comments regarding ExpensePoint. It is nice to see that you are receiving the support that you need and that our team is thorough especially as you continue to expand your roll-out. Thanks you so much for choosing ExpensePoint, and I can guarantee that you will always have the utmost in support. Warmest regards, Paul Ansloos Director of Global Sales

ExpensePoint Review

Nov 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint has been our product of choice for business expense management for almost 10 years and recent feature enhancements has enabled us to empower the end users with a simple, user-friendly tool to submit/process expenses with minimum manual data entry. The automation of digital statements directly of the credit card provider o to ExpensePoint system alongside the new mobile App, mobile receipt capture and enhanced reporting has enabled true end to end solution.

Vendor Response

by ExpensePoint on November 11, 2015

Dear Upul Thank you for your kind review of ExpensePoint. We are very pleased that that ExpensePoint continues to streamline your employee expense reporting process. We look forward to continuing to bring enhancements to your program and we very much appreciate your business spanning almost 10 years. Warmest regards, Paul Ansloos Director, Global Sales & Marketing ExpensePoint

The Best expense software, I have ever used.

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a huge fan of expense point. Finally, an expense report that goes where I go. Both personally as well as administratively.
Expense point¿s mobile app is great. No more loosing or forgetting receipts. I have it on my phone & can attach receipts to my expense reports by just taking a picture and uploading it. Honestly, it's the easiest and most convenient expense software I've ever used and makes doing expenses less of an imposition.
The customer service representatives are like no other. They have always resolved every issue
I have presented them. I walk away feeling like a pro.
Thanks Expense Point!

Vendor Response

by ExpensePoint on November 09, 2015

Dear Annemarie, Thank you so much for taking time and providing feedback regarding ExpensePoint. It really makes us happy when our clients share their experiences with using ExpensePoint. We are very grateful to have you as a client and we look forward to continuing to provide you with the very best expense management software solution. Warmest regards, Paul J. Ansloos Director, Global Sales & Marketing ExpensePoint

I found the software was very user friendly and very simple to use.

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far this has been a very big help to paying our employees. It has made my job that much easier and less to worry about when processing our employees expense reimbursements. All done by a click of a button. I am very pleased thus far with this program. A big thanks to Theresa Hicock for all the assistance she continues to give our company. She is always very courteous and willing to assistant no matter what the situation is. Thanks again

Vendor Response

by ExpensePoint on September 23, 2015

Margaret, Thank you very much for your comments regarding ExpensePoint. I am happy to hear that the process of reimbursing your employees has become a much easier task; its definitely a big time saver. Thank you also for your comments regarding Theresa, she is a great asset to our team. Finally, thank you for choosing ExpensePoint as your expense reporting system and for giving us the privilege to serve you as our client. Warm regards, Paul Ansloos Dir. Global Sales and Marketing

Superior Support

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently took over the responsibilities of Expense Point for our business. Going in, I noticed a lack of structure on our part. Theresa Hicock exceeded all expectations and I do not believe I could have brought structure to our system without her help! She has always been easily accessible and I have never left a converstion without the issue being resolved! 5- Stars to her and the system!

Vendor Response

by ExpensePoint on December 03, 2015

Gregory, Thank you for your comments regarding your experience with our service team member Theresa, she is an absolutely outstanding member of our team. ExpensePoint will continue to bring you the support whenever you need it. Thank you for being our client. Kind regards, Paul Ansloos, Dir. Global Sales

Spectacular customer service

Jun 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have the best customer service support from Theresa Hicock from day one. She walked me thru the basics and got me up to speed. Whenever I had an issues of needed to know how to do something, I was first of all able to reach her by phone [something very rare these days] and she quickly answered my questions!

Vendor Response

by ExpensePoint on June 08, 2015

Dear Brian, Thank you for your review of ExpensePoint. Your comments regarding our customer service support is greatly appreciated. Thank you for being our client ! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is an easy and efficient means of filling out expense reports.

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ExpensePoint for several years. Users are very pleased on the ease and simplicity of filling out expense reports. Getting new users setup on ExpensePoint has been very easy and the technical support when needed has always been very efficient and excellent. We have international people located outside of the US. Being able to fill out expense reports and sent to the office from anywhere has been really efficient. Also finance likes very much where receipts can be scanned and uploaded into the expense report. This allows paperless filling system.

Vendor Response

by ExpensePoint on July 07, 2015

Bernard, Thank you so much for the amazing review of ExpensePoint. We really value your input and comments about about your overall experience. It is an honor having you as our client. Kind regards, Paul Ansloos Dir. Global Sales

A very useful tool that makes auditing and recording expenses a lot easier

Apr 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point provides a wide range of options to track, review and audit expenses while it also lets you do it almost form anywhere.
Even though it has some technical issues from time to time, customer support is fast responsive to any issue you may address to them.
A very god deal of the program is the option of generating all kinds of expense reports based on an ample selection criteria.
I would only recommend that they should work towards modifying the Credit Card report files to let you upload credit card expenses including previously all the criteria and in an easier way ( no adding one by one to the report)

Vendor Response

by ExpensePoint on April 16, 2015

Myrtelina, Thank you for your excellent review on ExpensePoint. I really appreciate all your comments and also your recommendation. I have passed along your recommendation to our development team and you can be sure that this feature will be added to a future update for the system. Thanks so much for being our client. We really appreciate it. Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is just too easy to use

Apr 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having used a number of expense reporting programs over the years I am truly pleased to say this is probably the easiest and most user friendly program in the industry. Entry from a PC or mobile device is quick and fast with prompts to the next entry all the way through. Customer service is outstanding and the training was concise and thorough. Way to go ExpensePoint.... job well done!

Vendor Response

by ExpensePoint on July 07, 2015

Duane Thank you so much for your review of ExpensePoint. It really means allot to us being that you have used other systems and consider ExpensePoint as the easiest and and most user friendly. Thank you for choosing ExpensePoint and being our client. Kind regards, Paul Ansloos Dir. Global Sales

ExpensePoint has reduced administration and drastically imporved our expense management process

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our existing manual expense reimbursement process was time consuming, open for errors and required considerable administration. Our company was growing with staff in 4 different states and Mexico so we made the decision to move to a more automated method to submit, approve and process expenses.
We reviewed over 5 different options and made the decision to go with ExpensePoint. All aspects of the system are proving to be excellent. The user front end, the approval and payment process and the reports for financial administration are excellent and very flexible. Our remote users particularly like the smartphone app interface.
The ExpensePoint team have been an excellent resource and support through all stages of implementation. The helped set up the system and trained our users.
We are very happy with our new expense processing procedure which is based around ExpensePoint.

Vendor Response

by ExpensePoint on July 07, 2015

Dear Chris, Thank you so much for sharing your review of ExpensePoint. We are really happy that you and your colleagues are finding it easy to use. We know as a company that there are other competitive offerings to choose from as you mentioned you looked at 5 in total, and we are very pleased and honored that you chose ExpensePoint. We look forward to continuing to providing you the very best in automated employee expense reporting. Warm regards, Paul Ansloos Dir. Global Sales

Great Program

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use platform with reliable, consistent service.

Vendor Response

by ExpensePoint on July 07, 2015

Theresa Thank you so much for your review of ExpensePoint and thank you for being our client. Kind regards, Paul Ansloos Dir. Global Sales

ExpensePoint has helped streamline our processes

Mar 31, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After some initial "hiccups" in setting things up, the program is working well for us now and has streamline our expense process and reduced the time we spent on this area.

Vendor Response

by ExpensePoint on July 07, 2015

Bob Thank you so much for your review of ExpensePoint. I am really glad we were able to overcome any initial hiccups in your implementation and that we are now smooth sailing! Kindest regards, Paul Ansloos Dir. Global Sales

Great Customer Service

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Expense Point for several years and am very impressed with the service I receive when having to call with a question. They are answered promptly and courteously. No CONS at all.

Vendor Response

by ExpensePoint on July 07, 2015

Lisa, Thank you so much for the great review of ExpensePoint and the comments about your ExpensePoint customer service team. We really appreciate you being our client. Thank you and kind regards, Paul Ansloos Dir. Global Sales

Amazing Product and Customer Service

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our users are remote and can be a little challenged when it comes to learning new software. Eva and Theresa did a great job with the training and answering multiple daily emails from myself and our users during the transition period. It is a great software and very user friendly for both the user and the approvers. We were up and running in no time. The amount of time it saved us from the printing of reports and receipts was incredible. We are a HAPPY Customer.

Vendor Response

by ExpensePoint on March 25, 2015

Shari, what a wonderful review of ExpensePoint and also your comments regarding your ExpensePoint support team. Thank you so much for taking your time to provide this feedback; it really means a lot to our company and staff. Thank you for choosing ExpensePoint and for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Reporting Help

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed some help in creating a report for all outstanding credit card transactions, once I explained my issue to ExpensePoint, they were more than happy to get me what I was requesting. We are still in the process of creating the report, but I can always count on immediate assistance when I need and am positive that the report will be ready for my company's use shortly. In any issue or question that we have, ExpensePoint is always quick to find a good and helpful solution.

Vendor Response

by ExpensePoint on July 07, 2015

Jennifer, Thank you so much for your review of ExpensePoint. We really value your input and comments. We are very pleased that you are our client. Thank you and kind regards, Paul Ansloos Dir. Global Sales

review for customer service representative Eva Gao

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Eva Gao is the representative who in charge of our company acct . I have being having a great experience by working with her . Eva is a intelligent person who understand their product ( Expense Point ) very well . She answers my questions always in a time manner and very detailed . Sometimes if I have some questions are hard to explain by emails, I will give her a call, she is so patient and explaining to me until I understand it .

No doubt about it, Eva is one of the best customer service representatives I never met.

Vendor Response

by ExpensePoint on March 25, 2015

Sophia, Thank you so much for this excellent review of our support team and in particular Eva. It is very kind of you to take your time and send this review. It really has put a really big smile on Eva's face receiving this feedback. We thank GlobalEnglish also being a really wonderful client and we look forward to continuing our relationship with you and your company. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is Great!

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very pleased with the quality of service ExpensePoint provides. I have enjoyed working with ExpensePoint , their customer service is excellent, everyone is friendly and knowledgeable.
I really could not imagine not having ExpensePoint.

Vendor Response

by ExpensePoint on March 25, 2015

Evette, Thank you very much for taking the time to write this positive review of ExpensePoint. We are very pleased to hear that you are enjoying the service and we are very grateful to have Concessions International as an ExpensePoint client. Kindest regards, Paul Ansloos Dir. Global Sales Marketing

Great web-based system with superb customer service!

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint works very hard to meet all of our company's needs, no matter how large or small they may be. They have fantastic customer service and it truly is appreciated. ExpensePoint offers a web-based system that allows our users the flexibility to use it anywhere. I would definitely recommend ExpensePoint to any company that has a need to track expenses. It has been a pleasure to work with ExpensePoint.

Vendor Response

by ExpensePoint on March 25, 2015

Cassie, Thank you so much for writing this great review of ExpensePoint and your customer service team. We are very pleased that you are our client and appreciate your feedback. We look forward to maintaining our relationship you and Edgewood Partners Insurance long into the future. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Great Product & Excellent Services

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint system is an excellent online expense management tool that is very user friendly and easy to understand. Our employees can quickly and easily submit their expenses through the ExpensePoint mobile or desktop apps. I would like to express my thanks to the Expense Point team for their excellent services. The best thing about them is their support. Whenever I have a question or need help, they have come through for me. From initial enquiry about the system to the setup, Expense Point team has been very helpful, professional and prompt showing genuine interest in our objectives. Looking at ease of use of this tool and their excellent services we didn¿t hesitate to implement this tool in our companies across the globe. I would recommend them to anyone.

A very comprehensive, easy to use expense reporting system.

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to ExpensePoint several months ago, after becoming dissatisfied with the system we were using. I reviewed several different companies before deciding on ExpensePoint. We require the consolidation of expenses in a manner such that we can bill our clients for travel expended on their behalf and have found that ExpensePoint provides all the detailed information to do that. When I need to have help on any issue, the customer service provided by Theresa and Eva have been outstanding. We are extremely happy to have made the decision to go with ExpensePoint, as it has served all of our expense reporting needs.

Vendor Response

by ExpensePoint on March 25, 2015

Jim, Thank you so much for your excellent review of ExpensePoint and your support team. We are very pleased that you made the switch to ExpensePoint and that you are extremely happy using the system; this really puts smiles on our faces. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

VERY HELPFUL!

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Eva and Theresa have been extremely helpful! Anytime I have a question I email them and I have my answer within the same day! Also when I had my training, they went through everything with me! They are very helpful!

Vendor Response

by ExpensePoint on March 25, 2015

Brittany, Thank you for this wonderful review of ExpensePoint and also the kind words of some of your support team members. We are very pleased to have Acromag listed as one of our clients. Best regards, Paul Ansloos Dir. Global Sales & Marketing

Simply the BEST!

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had the pleasure of working with Eva and Theresa since we first began using Expense Point a year ago. It took some time for us to get used to the system's inner workings and there was a huge learning curve. However, Eva and Theresa were always available whenever we called to lend their expertise and encouragement (with a smile in their voices). We love using Expense Point and we owe much of this to Eva & Theresa's professional and top-notch support! Well done!

Vendor Response

by ExpensePoint on March 24, 2015

Dear Dierdre, Thank you for your great review of ExpensePoint and kind words regarding your support team. We are really happy that you are loving ExpensePoint and we are very pleased and privileged that you are our customer. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Thank You So Much! Wonderful Tool!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have moved from old style spreadsheet expense reporting to ExpensePoint and we are very happy. After much research and reviewing at least 10 other programs, ExpensePoint overall rated 5 out of 5 stars with great reviews. They are well established and, from what I found, are the leaders in expense reporting having been founded in the year 2000. You can expect affordable price, free implementation, free line support and free training (as many sessions as your company or staff needs). The features are extremely user friendly and best of all¿.the Customer Support is exceptional. Although we are a small company, there were many variances required in the initial set-up. The ExpensePoint support team always had a solution for each and every circumstance and helped me out each step of the way. They are always happy to assist and reply extremely promptly to any request or question. I have nothing but good things to say about ExpensePoint and about the support team at ExpensePoint. Thank you so much for all of your help and assistance. I would recommend ExpensePoint to anyone who is interested in streamlining their expense reporting and finding a great tool for expense analysis.

Vendor Response

by ExpensePoint on March 23, 2015

Deborah, Thank you so much for the great review of ExpensePoint; we really appreciate it. We are very thankful that you chose our company to manage your employee expense reporting and we look forward to a very long lasting relationship with Martine's Wines. Best regards, Paul Ansloos Dir. Global Sales & Marketing

Very good product & great customer service

Mar 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was tasked with looking into Expense Point for our company because we¿d been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn¿t find any user manuals, but what I did find was a contact name¿.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I¿ve received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations!

Vendor Response

by ExpensePoint on March 20, 2015

Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Incredible product, fantastic service

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chicken Farmers of Ontario (CFO) is transforming how the Industry does business in a digital environment. CFO and its farmer-members continue to look for improvements in how business transactions are conducted. Expense Point is one great example of how transactions were simplified, streamlined and standardised. This helped improve quality, productivity, cost and customer service. We would certainly endorse / recommended this service driven company to any prospective clients.

Vendor Response

by ExpensePoint on July 07, 2015

Ray, Thank you for your great review of ExpensePoint. It really means allot to us to know that it is positively helping your organization in streamlining your expense reporting process. Thank you and thanks for being our client. Kind regards, Paul Ansloos Dir. Global Sales

Great product and great service!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint really went above and beyond as we implemented ExpensePoint for all our offices around the world. This was complicated in that we have many different requirements, including multi-currency needs, complicated approval levels and structure, and many location specific expense categories. Theresa, Eva and the whole team made the process painless and efficient. On an ongoing basis, support requests are handled quickly and efficiently. Our users in all locations love the system, especially the mobile capabilities and ease of use. A++ in all areas!

Vendor Response

by ExpensePoint on March 20, 2015

Anne, Thank you so much for your excellent review of ExpensePoint and your comments regarding your support team. It really puts a smile on our faces when we receive this kind of feedback. It is a great privilege having SSI as a client and we look forward to a very long lasting relationship with you and your company. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Outstanding expense management program!

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using Expense Point in 2009. From the start it has been an OUTSTANDING expense management program. I recently had a few questions about some of the features. I spoke with
Eva Gao. She is very knowledgeable, helpful and courteous. She quickly gave me some solutions it would have taken me a long time to figure out. She is a great asset to your company. Feel free to contact me.

Best regards,
Jim Cyr
206-300-9545

Vendor Response

by ExpensePoint on March 20, 2015

Jim, Thank you for submitting an excellent review for ExpensePoint and your comments about Eva. We are thankful that you are our client and I look forward to serving you long into the future. Kindest regards, Paul Ansloos Dir. Global Sales and Marketing

Great Service!

Mar 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new user this past year and am pleased with Expensepoint. I can create many reports, in various ways at the click of a button. Customer service is excellent. Any concerns or questions I have had are always answered promptly and in a professional and friendly manner!

Vendor Response

by ExpensePoint on March 19, 2015

Michelle, Thank you very much for your time and giving us a great review of ExpensePoint and sharing your service experience. It's always great to hear from our clients and to read what they are saying about our service. We are indeed proud to have you as our client. Thank you! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Cost Savings with ExpensePoint

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We changed to ExpensePoint because of the cost savings they provided compared to other expense systems. ExpensePoint charges by the user rather than by the number of expense reports submitted. The ExpensePoint staff has been very helpful when we need them to personalize the expense format to suit our company needs.

Vendor Response

by ExpensePoint on March 19, 2015

Michelle, Thank you for the great review of ExpensePoint; we really appreciate it. We are very thankful that you are our client and we look forward to continue bringing you the very best in employee expense reporting management and cost savings. Warm regards, Paul Ansloos Dir. Global Sales & Marketing

Expense Point

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company uses expense point to submit reports for employees we have all over the world. The program is easy to use and really helps speed up the accounting aspect of expense reporting. The customer service is top notch; we get support within minutes of submitting a request. ExpensePoint even developed an exporter tool to assist our accounting departments with processing payments and recording the expenses in our accounting software.

Vendor Response

by ExpensePoint on March 19, 2015

Sam, Thank you for the great review of ExpensePoint; we really appreciate it. On behalf of our team here at ExpensePoint we would like to thank you for being our client and we look forward to a long relationship with Viking River Cruises. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Employee Expense Reimbursement is a BREEZE using ExpensePoint!!!

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint software is extremely easy to use--implementation was a breeze with the knowledgeable folks at the company, especially Theresa Hicock. Our company has quite a few levels of approval and quite a complicated detailed system that needed to be figured out and implemented. This was done efficiently and patiently, updates are taken care of quickly, and the customer service supplied by Theresa Hicock is supreme. Theresa addresses every question or concern timely and effectively. Our process is seamless in its flow; I don't think there is a better system to be found!!! Thanks ExpensePoint and Kudos to Theresa!!!

Vendor Response

by ExpensePoint on March 19, 2015

Candace, Thank you so much for the glowing review of ExpensePoint and of your support team. We really look forward to continuing providing you with the very best in employee expense management and support. We are also very pleased that you are our customer and we look forward to a long lasting relationship with you and your company. Kind regards, Paul Ansloos Dir. Global Sales

We love Expense Point fom both adminstrators and users.

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point is so easy to use. The online videos really help our new users get up to speed quickly. From an Administrator's point of view it is amazing. The cost savings in our international subsidiaries is substantial. What impresses us so much is the excellent help desk response that we receive. I don't know what I would do without Theresa Hicock and Eva Gao. They make my work so efficient.

Vendor Response

by ExpensePoint on March 19, 2015

Chuck, Thank you for your excellent comments about ExpensePoint and your designated support team; It is greatly appreciated. We greatly value our relationship with ESI and we are looking forward to continuing on with our great relationship for many years to come. Thank you for being our customer. Paul Ansloos Dir. Global Sales & Marketing

Excellent Customer Support

Mar 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ExpensePoint for over two years now and have been very happy. I do feel that the application has limitations on my end, even as and administrator, such as not being able to push through reports that are stranded with approvers who are not available. But my customer support representatives, Theresa Hicock and Eva Gao, have been absolutely phenomenal in helping me with problems that i cannot resolve on my end. They have consistently given me quick and helpful responses to any questions and i believe gone above and beyond to check my workflow setups to make sure i have done them correctly.

While i think there are sometimes unecessary limitations in what an admin can do, the customer support is strong enough to make up for it.

Vendor Response

by ExpensePoint on March 19, 2015

David, Thank you so much for your great review of ExpensePoint and feedback.; we really appreciate it. We will be adding additional features to ExpensePoint to allow for re-assignment of reports to get them pushed through more easily . Your support team had brought this feature to our attention and is now been added to our development queue. Thank you for being our customer. Paul Ansloos Dir. Global Sales & Marketing

EASY EASY EASY

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transitioning from paper purchase orders and receipts to digital can be scary, but ExpensePoint made it easy for us. In a hurry? Just snap a picture of the receipt with your phone and submit. Done! No hassle of keeping up with receipts. There is a desktop version, too, that works in tandem with the mobile app so you never have to re-enter your expenses. Our staff loves it, and I don¿t have to track down purchase orders when it is time to pay the bills. The friendly and helpful ExpensePoint reps worked with us to customize the program to fit our needs. I highly recommend ExpensePoint for big and small companies.

Vendor Response

by ExpensePoint on February 05, 2015

Hi Billie, Thank you for your feedback regarding ExpensePoint. It is great to hear that your staff are loving the program and how easy it is to use. We have put a lot of effort into making the system suitable to small and large companies alike so its great to receive your comments regarding that. Thank you so much for being our client. Its a privilege to serve your company. Best regards, Paul Ansloos Director Sales and Marketing

A BIG Thank You

Feb 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've recently moved our expense reporting to ExpensePoint and I am extremely happy. From the very initial point of contact I had to the very last training, the customer service was outstanding. Every question & concern I had was addressed and answered. They understood from the start that I was under enormous pressure as our existing contract was ending in under two weeks and they pulled it off. We had a demo, setup the account, did administrative training, and held 2 user trainings in a matter of 9 working days...AMAZING. I have no 'cons' to report...but the 'pros' are GREAT customer service, a GREAT system, and annual savings - who could ask for more!

Vendor Response

by ExpensePoint on February 04, 2015

Thank you Tara. We really appreciate your feedback. You have all of our commitment's here at ExpensePoint that your experience will continue to be AMAZING! We guarantee it! Its an honor for us that you are our customer. Paul Ansloos Dir. Sales & Marketing ExpensePoint

ExpensePoint

Jan 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it¿s a solid program that does what we ask it to.

Vendor Response

by ExpensePoint on January 15, 2015

Dear Peter, Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint. Thank you for being our customer. Paul Ansloos Director of Sales and Marketing

Best Expense Report Software for Business

Dec 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Expense Point for over 10 years in my Company and have had great success. It is easy to set up itemized accounts and the final review can be electronically transmitted to the paying office.
Service on problems which have been very few is prompt

Vendor Response

by ExpensePoint on December 18, 2014

Thank you Barry for your kind comments. It has been a great pleasure having you as our client over the last 10 years. Paul Ansloos Dir. Global Sales & Marketing

Assistance when needed

Dec 18, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service has been excellent. I have been working with Theresa Hicock and she has solved any situation I have asked for assistance with very quickly and efficiently. She is very professional and is very helpful. I have not had any training using the system but have been able to navigate thru most of it. The training was given to the someone who is no longer is here.

Expense Point Increased our Efficiency

Nov 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around.

Vendor Response

by ExpensePoint on November 14, 2014

Hi Susan, Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier. We look forward to continuing to serve you and your company for many years to come and thank you for being our customer. Kind regards, Paul Ansloos Dir. Global Sales

Amazing Customer Service

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint does an outstanding job supporting their customer. We were looking for a good solution expedite payment of repetitive small quantity purchases. We decided to go with a national leader in credit card services and ExpensePoint. The team at ExpensePpoint has, at every turn, exceeded our expectations. We've been absolutely amazed at the ease of access to knowledgable, professional customer service representatives, and the quick turnaround on client requests. I would highly recommend this company to any organization needing an audit-proof system of documentation for business credit card purchases.

Vendor Response

by ExpensePoint on November 13, 2014

Thank you so much Mr. Montgomery for your kind words regarding the ExpensePoint program and our customer service team. Your feedback is very helpful and we look forward to a long and successful relationship with you and your organization. It is an honor for us to be your automated expense management provider. Paul Ansloos - Dir. Global Sales

Thank you Theresa

Oct 07, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Expense Point a few years now. I recently became an administrator after the retirement of one of my colleagues. I got into the tool more deeply and found a few sticking points that were QUICKLY resolved by expert support! What could have been frustrating became a pleasure.

Thank you Theresa !

Vendor Response

by ExpensePoint on October 07, 2014

Chris, Thank you for your rating of ExpensePoint. We appreciate your feedback and look forward to continuing to provide you with excellent support. Also please let us know if there are ways for us to not only make your customer service 5 stars but also your user experience a full 5 stars :-) Kind regards, Paul Ansloos Global Sales & Marketing

Customer Service

Jul 24, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just wanted to take a minute to say how much we appreciate the customer service with ExpensePoint. We have used them for three years and have never had to wait to get any questions answered or have them fix any of the troubles that we have created.
We are very happy and will continue this relationship a long time.

Vendor Response

by ExpensePoint on July 25, 2014

Tiffanie, Thank you so much for your kind words and for also being an ExpensePoint customer. It is our pleasure to serve you and we also hope that you will continue to be an ExpensePoint client for many years to come. All the best! Paul Ansloos Director of Global Sales & Marketing

New Service for our Organization

Jul 23, 2014
5/5
Overall

Comments: It has been a month now since we implemented this new product for our non profit organization and I have to say life is so much easier for us now. The reports I can generate from the expenses filed are just amazing. This product is worth every penny and a must if you have an organization that is expected to track all expenses. This is a very user friendly front end and for the administrator very simple to manage.

Customer Service was absolutely outstanding helping us set up the program to meet our every need. Thank you Theresa Hicock for all your help and understanding and helping us get exactly what we needed keeping our budget in mind. Excellent team.

Vendor Response

by ExpensePoint on July 25, 2014

Sylvain, Thank you for your kind words and for also being an ExpensePoint customer. It is our pleasure to serve you. Paul Ansloos Director of Global Sales & Marketing

Awesome Software

Jun 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Expense Point for about 2 months now. I was skeptical at first but now I can't say enough about Expense Point and thier employees. The price is reasonable and there is no extra cost for technical support. Theresa and Eva are very knowledgeable on the software and have bent over backwards to help anytime I call. I am able to run reports easily and export them into Excell for analysis. Training on the software was minimal and even our older employees picked up on it quickly. Since it is web based, we can access it on all of our mobile devices without a problem. I would definatley reccomend Expense Point to anyone that wants to accurately track and monitor expenses. I am excited to see what they come up with next.

Excellent Team!

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been the "first approver" at my current job for the last three years and I love working with Expense Point. It is very user friendly and even our President does hi own reports... on the road... using his smartphone app!

The customer service team is great. It does not matter who I speak to I always get a quick response and they all seem to know exactly how to solve my issues when I get confused on how to configure something from the "admin side".

Thank You Expense Point!

Vendor Response

by ExpensePoint on July 25, 2014

Lillie, We really appreciate your comments regarding ExpensePoint and in particular our support department. We are very proud of their work and passion for our clients. We look forward to continuing our relationship with AMT for many more years to come. All the best! Paul Ansloos Director of Global Sales and Marketing

Great product from a company with a great team

Jun 04, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint has allowed us to efficiently move expense reimbursements through the approval process in order to provide timely payment to our employees. We are able to interface with our client billing software as well as our general ledger software for one-time entry. Love the fact our employees can enter and approve expenses when they are traveling. ExpensePoint worked with us to meet our requirements and their staff continue to be a pleasure to work with on any changes. I strongly recommend their product.

Great Tool

Feb 19, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think this is a great tool for organizing expenses. It helps the users put in the important information that is needed for reconciliation and allows for notes if needed. It also is great from the accounting standpoint because the ledger codes are there for them to choose so that we don¿t have to guess. The only con is the conversion rate does not match the bank conversion rate so they are off a little when the charges come through on the credit card report.

Vendor Response

by ExpensePoint on July 25, 2014

Leah, Thank you for your kind words regarding ExpensePoint. We really appreciate our relationship and hope that it continues for many years to come, Best regards, Paul Ansloos Director of Global Sales & Marketing

Highly recommended!

Feb 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point offered the best product for our world traveling company. Before implementing Expense Point, our travelers would complain about how long it took them to organize and submit expense reports using excel sheets, taping original receipts to sheets of paper, and printing out exchange rates. The implementation team made the transition easy and trained our staff with ease and expertise. Our travelers now use the mobile app on the road and love its efficiency. Our travelers are now able to submit as soon as they return from traveling instead of a week later or more. The approval process for managers has also become easier. Even now, if we have issues, the Expense Point team is ready to help and quick finding us a resolution. I highly recommend Expense Point!

Phoebe Putney Memorial Hospital ExpensePoint

Jan 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We went Live with ExpensePoint during the last quarter of 2013 and the experience has been nothing but superb. Majority of our employees who took advantage of the initial go-live training from the Subject Matter Experts (SME) at ExpensePoint were very complimentary of the ease and friendliness of the system. Although, as with every new system and change, there were a few pockets of employees who have been slow to adapt but with time, they have come to realize that the system is very user friendly. Since going Live with ExpensePoint we were able to eliminate the supplemental payroll cyrcle which were usally on the alternate week of our regular payroll processing. So basically, we have gone from 52 payroll cycles each year to 26. In addition, this consolidation to just two bi-weekly payroll cycles have helped us reduce/eliminate the weekly expenses for direct deposit ACH transmittals for the reimbursements payroll process.
Overall, the expensePoint employees have been very helpful in their knowledge transfer and have always been available to answer our questions during and even after the critical Go-Live period of the system implementation. Having worked in the payroll environment for almost 18 years, I must say that I have been very impressed with the ExpensePoint system from a cost savings point of view for our organization and the ease of use of this system. The interaction with the ExpensePoint team have been very positive and I will be happy to talk about my experience with other potential clients who might be considering this system for their facilities.