Who Uses This Software?

An 18 year old company, ExpensePoint is a global expense management solution provider. ExpensePoint currently servers over 45,000 accounts and is currently installed in over 87+ countries worldwide.


Average Ratings

147 Reviews
Value Ease

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.50/month/user
    See pricing details
  • Pricing Details
    We offer simple and flexible per report or per user pricing models.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ExpensePoint
  • www.expensepoint.com/
  • Founded 2000
  • Canada

About ExpensePoint

Awarded Best Value and Best Ease of Use. ExpensePoint fully automates your employee expense report process. ExpensePoint allows employees to create, submit, approve and process expense reports online from anywhere in the world. Take a picture of receipts and expenses are automatically created by ExpensePoints Receipt Reader system. ExpensePoint includes credit card uploading, approval routing, policy enforcement. Managing over 45,000 accounts in over 87 countries. Please see our reviews.


ExpensePoint Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

ExpensePoint Reviews Recently Reviewed!


Easy and Efficient

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using ExpensePoint for a few years now and we have nothing but positive things to say about the software and Team. We recently engaged ExpensePoint for a project to upgrade the way our expenses are uploaded to our financial system. The ExpensePoint team was very helpful throughout the whole process. From listening to what we needed to delivering the upgraded features to the system. We recently rolled this out globally and it is a game changer! The amount of manual data entry we were doing before this project was astronomical. The new process is not only efficient but very simple with just a few clicks of the button. We highly recommend ExpensePoint. Thank you for the continuous support.

Cons: Overall the system is great. One thing that could be updated is adding a search field to the User tab. Having so many users and scrolling through can be a pain. Another update could be to allow more lines to be exported at a time. Currently I believe it is only 5,000 and when running a report for a large category like client entertainment I have to pull it several times to get the full year. Again these are small items but would be nice to have.

Vendor Response

by ExpensePoint on October 05, 2017

Dear Sophie,

Thank you so much for your great review of ExpensePoint; we really appreciate it. I wanted to make note from your feedback re: Search functionality and also the maximum of 5000 records for export. You will be pleased to know that we are already in the process of adding a search function in the User & Group Manager which will make things much easier for you looking up employee profiles. Also we are going to be expanding our maximum record length for so that you won't have to run multiple reports. Both these enhancements should be rolling out before the end of October. Thank you again for your excellent review and feedback. We are very thankful to have SSI as our client.

Kind Regards,
Paul Ansloos - Director of Global Sales and Marketing

Great Customer Service!

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: If there is something I cannot understand or figure out, our account rep Theresa helps me through it every time! She has come up with some great solutions for issues I have encountered on our end. It is also very easy to understand and navigate for all of our users.

Cons: There should be a help section where you can type in what you need help with to search the database for answers. All I have ever seen are the links to video tutorials.

Overall: Expense Point takes the guess work out of expensing the many transactions that come through our company. We have almost 100 credit cards that are used on a regular basis. I am able to take care of all of this by myself with the help of the Expensepoint program. Theresa our account rep is very helpful and always courteous! Thank you!

Vendor Response

by ExpensePoint on October 24, 2018

Dear Deana,

Thank you for the amazing review of ExpensePoint. We really appreciate your feedback and we are very happy that ExpensePoint is working well for you and your team. Thank you for your feedback on the help feature. I wanted to point out that we are working on an Frequently Asked Questions (FAQ) system that will be built into ExpensePoint. This will allow you to put in a keyword and obtain answers to your questions. I will make sure your support team lets you know when this feature comes available.

Thank you for being our client. It is a pleasure for us to serve you.

Kind regards,
Paul Ansloos - Vice President Global Sales & Marketing

Fantastic Support

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the most part it's user friendly. On occasion when we do experience hiccups I know I can rely 100% on their support team - specifically Theresa. She responds quickly to any concerns that I have and will work closely with me or our team to to resolve any issues that may arise.

Cons: The software only allows one receipt per one transactions. For example, a hotel receipt may have accommodation - food - parking on 1 invoice, we like to break these transactions down - however, we cannot tie this 1 invoice to multiple transaction lines.

Overall: Overall very good experience.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Tracy,

Thank you for taking the time to provide a review for ExpensePoint. I am pleased that everything is going well with your program and thank you for your great comments regarding our support. We certainly know how important it is to ensure that our clients receive the support that they need quickly. Thank you for comments about Theresa; I will certainly pass them along to her. Regarding your comments about attaching one receipt to one transaction I will have Theresa reach out to discuss this as we do have a split function that will allow you to split an expense which will then tie back all the splits to one single receipt. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.

Best Expense Report Software!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Apart from being a 100% user friendly to both users and admin, what I really like about expensepoint is that it can be customized according to business needs. And when it's customized, it even works like magic! Also, when ExpensePoint team promises you the best customer service, they actually mean it! They're always available to help you anytime, wherever part of the world you may be.

Cons: Limited information displayed for the transactions (description not shown) when viewing the entire report which is a bit difficult when browsing quickly to look for a specific transaction by its description. I would need to open each transaction to see it's full description.

Overall: Overall experience with ExpensePoint has been great. Truly the best expenses software I have ever used by far.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Rachelle,

Thank you for taking the time to provide your wonderful comments about ExpensePoint. I am very pleased with your overall experience with not only the program but also with our company service and support; it means a lot to us to hear those things from clients.

I have also asked your support team to contact you to see if there are better ways for us to expand on the viewing experience when looking at transactions. We are always seeking client feedback to better the program which in turn provides a better user experience for all our clients; Thank you for this feedback. Finally, thank you for choosing ExpensePoint as your employee expense management tool. It is a pleasure to have Deloitte as our customer.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing

ExpensePoint

Jan 15, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.

With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.

Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.

We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.

ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.

The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to.

Vendor Response

by ExpensePoint on January 15, 2015

Dear Peter,

Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint.

Thank you for being our customer.

Paul Ansloos
Director of Sales and Marketing

Great Service team, flexibility for any reports you need

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Be able to generate any kind of reports needed for management and finance.

Flexible design on approval process setting.

Strong and Friendly service team back you up for all technical needs.

Cons: Exchange rate set by the system might not be the same as the rate used by bank at the time wire the payment to oversea employees. This is inconvenient only if you have remote employees from overseas.

Overall: Every company has its unique requirement on process and reporting. ExpensePoint service team can always make it happen for you. People are comparing UI of expense reporting between vendors when find a system. I don't really see much differences on UI between vendors. The reporting and date transferring to finance system are much more important from my experience. It would be a nightmare if I don't have a full service team to back me up.

Vendor Response

by ExpensePoint on September 07, 2018

Dear Patrick,

Thank you for your very positive comments on ExpensePoint. I especially appreciate your remarks about our Service team. In my opinion, having a great experience any software can be very quickly decided on by the support you receive after the purchase, so I thank you for these comments and I will be sure to forward them on to our team. Thank you also for choosing ExpensePoint as your automated expense reporting solution.

Kind regards,
Paul Ansloos Vice President - Sales & Marketing

Awesome! Customer service during the setup has been beyond compare.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customizable to our needs - we have been searching for 2+ years for a company that would make

expense reimbursements to our employees an easy process, for both the employee and the accounting side. As a church, it has been hard to find a company willing to put in the extra time and brainwork to get the system set up as we need it. Found both in Expense Point.

Great customer service - while we have just begun the relationship with Expense Point, they have

been attentive to every question we need answered, and every detail we need worked out to ensure a smooth flow between their reports and our accounting software.

Employee training - Expense Point employees go the extra mile to ensure that our employees

understand the reimbursement process from start to finish, and provide links to those trainings

just for us.

Price - having researched a lot of companies, you can not beat Expense Point's per employee

rate.

Cons: None yet! We start our live process tomorrow, so looking forward to working with Expense Point

to get it going.

Vendor Response

by ExpensePoint on April 19, 2018

Dear Ruth,

Thank you for you great feedback for ExpensePoint and your especially your comments regarding the your implementation experience and working with our team. They are a really devoted group and apply great attention to detail in the implementation and training for each one of our clients. So thank you for you comments and I will pass this along to them.

Thank you for choosing ExpensePoint to manage your employee expenses and we appreciate you being our client and look forward to many years of this relationship.

Kind regards
Paul Ansloos - Vice President Global Sales & Marketing.

Capterra loader

Great Piece of Software

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this software for 3 years now and rarely ever have service issues. When I do have an issue, the tech support team at ExpensePoint takes care of it immediately. I like the functionality of the software and ease of use, but what I like most is the people in tech support. The expense reporting needs of our company can be complicated, but the tech support team has always been able to create something for us to make it easier.

Cons: We are limited to to a certain credit card company that will allow us to have our transactions automatically uploaded.

Overall: Each employee is able to assign their own expenses to the correct project and then break it out for the correct department expense. We have all of our transactions automatically uploaded into our system so I know if an employee forgets to turn in expenses. This is a very beneficial aspect of the software that I would not want to lose.

The software is very useful in the approval process and in monitoring status of our expense reports.

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software's accessibility is great. The monitoring capability is helpful. I also like it that we have the control on some portions on the set-up, such that we can already do some minor changes even without going to customer support.

Cons: - Some limitations on the reports that we can generate such that we cannot make reports based on what we info we need, we can only utilize the current available reports

- there is no approver's capability to assign their replacement approver in case there is a need, without going to the customer support

- there is no capability on tracking receipt by Accounting of the hard copy of receipts

- some reports do not have an indicator on the report summary that receipts are attached to that report unless you looked at the expense summary

Overall: The approval flow of our expense reports becomes faster and tracking becomes easier.

Vendor Response

by ExpensePoint on June 06, 2018

Dear Myrian,

Thank you for your great review of ExpensePoint. It is great to know that ExpensePoint is helping your approval process and giving you greater accessibility. In regards to the limitations that you mention, firstly the Analysis reports. Although we have a very comprehensive list of over 36 reports and graphs, it is always nice to be able to create your own reports from scratch. I believe this feature may be added in the ExpensePoint system in the future.

As for the other points I believe we do have the solutions available in ExpensePoint and certainly for the receipt management comments. I have asked your Customer Relationship Manager Kelly to reach out to you to review these options with you.

I appreciate your feedback and thank you for being our client.

Kind regards,
Paul Ansloos
V.P. Global Sales & Marketing

friendly users sofware +support

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Software : easy to use even with employees who are not familiar with office work ..

Customer support : simply fantastic i always gets the help i need in a timely manners

Cons: none, but maybe for users adding receipts take more time than expected .. sometimes slow but overall great software

Overall: time saver ,easier to pull out specific informations about employee's expenses , great customer service

Vendor Response

by ExpensePoint on October 15, 2018

Dear Jocelyn,

Thank you for submitting this wonderful 5 star review of ExpensePoint. We really appreciate it. Thank you also for mentioning our customer support team, they truly are a great asset to the ExpensePoint team.

We really appreciate Dicom being our client and look forward to a long lasting relationship with you and your team.

Je vous remercie!

Paul Ansloos - Vice President Global Sales & Marketing

Expense Point Review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use. Functionality. Easy to configure to meet your company's requirements

Cons: Everything has some issues here or there, but on the whole, hard to say I have seen any issues with Expense Point

Overall: We have used it primarily for Expense Reporting for our Retail environment. Currently more than 500 users are signed up and using it. It has helped us eliminate keeping and maintaining stacks of paper work. Easy to validate everything on their website which includes setting up hierarchies to managers and finally Accounting / Accounts Payables for final approval.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Tanuj,

Thank you for your excellent review of ExpensePoint. We really appreciate you taking the time to provide comments about the program and I am pleased that it is meeting your company's requirements for automated expense management. Thank you for choosing ExpensePoint and for being our client. We really appreciate your business.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing

Excellent experience with fast response times

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: automated workflow, tracking of submitted expenses, and ability to split expenses among locations, training videos can be saved on home screen

Cons: Inability to split quickly when its among 20+ different locations. It is very time consuming to do splits on the corporate side that are split among so many locations.

Vendor Response

by ExpensePoint on June 18, 2018

Hello Amanda,

Thank you for your really great review of ExpensePoint. I really appreciate all of your comments and feedback. In reference to your comment about splitting expenses we do have a copy split feature which is excellent and such a time saving tool. I will have our CRM team contact you to walk through this feature. Thank you for choosing ExpensePoint and for being our client.

Kind regards,
Paul
V.P Global Sales & Marketing.

Monthly Expense Tool

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I enjoy the flexibility of the software. I can manipulate the information to show only what I want to view in a report.

Cons: So far, there isn't anything that I dislike about the software.

Overall: My overall experience with ExpensePoint has been great!

The support team, specifically have been very pleasant and responsive with direction and assistance in operating the programs. Most recently, ExpensePoint has tailored reports that are more user-friendly and more readable in the Excel format. We are very happy.

Vendor Response

by ExpensePoint on September 07, 2018

Dear Donna.

Thank you so much for these wonderful comments about ExpensePoint and our support team. It is really pleasing to know that the software has all the flexibility that you need. We really appreciate your business and appreciate your support by providing this superb review.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing

I am not very knowledgeable of the software so often I will call to for support. Support is good.

Feb 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: After consulting with my AP group: increase in speed processing of expense reports by importing into our accounting system. Automated approval process. Manage sales TAX in different provinces. Generate valuable reports for income tax purposes for our sales managers. We like Theresa at customer service!

Cons: After consulting with my AP group: when importing into SAGE, date document after the import does not provide the actual range date of the expense report but actually the date it was imported. We have to go manually and adjust = inefficiency.

Vendor Response

by ExpensePoint on February 20, 2018

Dear Palmo,

Thank you for your review of ExpensePoint. I appreciate your positive feedback and also your comments in the cons section. After reviewing this with our support team I believe we have a solution regarding adding date ranges for reports. I have asked your support manager Theresa to reach out to you regarding this and hopefully provide a solution that works. Thank you again.

Kindest regards,
Paul Ansloos - VP Global Sales & Marketing

Great Value. Fantastic customer support

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: User friendly. Easily adaptable for the specifics of our business . Saved the business both time and money

Cons: None

Overall: Saved the business both time and money

Vendor Response

by ExpensePoint on April 06, 2018

Dear Pravesh

Thank you for your great feedback on ExpensePoint. We are glad to know that the system is saving your team time and making your overall process of recording expenses much easier. We really appreciate your business and look forward to many years of providing your company with the very best automated expense management.

Kind regards,

Paul Ansloos
Senior Vice President - Global Sales & Marketing.

Easy to use expense tool

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, clearly structured, good reporting

Cons: No search functionality in user list. Lot of scrolling needed

Overall: Good software, good support

Vendor Response

by ExpensePoint on October 11, 2018

Hello,

I really appreciate your 5 star feedback and great comments about ExpensePoint. We would really appreciate the ability to contact you to show you how to use the user search feature which would cut out your scrolling needs, however you did not leave us your details ;-) . Please feel free to contact our support team and they would be more than happy to help you.

Warm regards,
Paul Ansloos - Vice President - Global Sales & Marketing

Taking expense reporting to the next level

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: multiple ways to save receipts to the wallet

mobile app is very user friendly for our employees on the road

very easy to customize categories

endless analysis reports

excellent training and ongoing support team

Cons: no way to automatically populate information for recurring charges

unable to edit multiple charges from the same vendor at once to save time

Overall: ExpensePoint allows our employees to organize their receipts and expenses, which helps them be more efficient, transparent and timely with their reporting. It is extremely easy to navigate as both a user and administrator.

Vendor Response

by ExpensePoint on October 10, 2018

Dear Nicole,

Thank you so much for the wonderful 5 star review of ExpensePoint. We appreciate all of your comments including your feedback regarding reoccurring expense population and editing multiple expenses for one vendor. This is excellent feedback and I have asked Kelly from our CRM team to contact you regarding editing multiple charges from the same vendor as I believe we have a solution to this which she can show you. We have added your other suggestion to our internal development 'wish-list', so hopefully we will see this feature added in the future.

Finally, thank you for choosing ExpensePoint and for being our client. We really appreciate your business.

Kindest regards,

Paul Ansloos - Vice President - Global Sales & Marketing.

Capterra loader

Happy Customer! Very professional team and a software that fulfill our needs.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First everybody we talked to was very professional and very reactive on every requests we had (even proactive). Great Customer Support!

Then what we like the most about the software itself is that it's very user friendly and very flexible for the company needs. Also best value on the market.

The receipt reader is a feature that we really love.

We are using expense point since a little more than a month and our company is very pleased with it. I definitely recommend it.

We are still in the process of integrating expense point with our ERP and looking forward to it. That would saves us a great amount of time.

Cons: I don't have much cons because when we have a problem we notified the customer service that take care of it.

The only thing right now is that we are eager to have the Spanish Version!

Overall: So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit.

Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!)

Vendor Response

by ExpensePoint on June 12, 2018

Dear Noemie,

Thank you for the wonderful review of ExpensePoint; we certainly appreciate it. I am very pleased to hear that everything is going really well and and I have passed on your comments about 'Great Customer Support' to your customer support team. We are also looking forward to getting the Spanish version very soon. Thank you for choosing ExpensePoint and allowing us to serve you and your company as your expense reporting partner. Welcome to the ExpensePoint Family!

Kind regards,
Paul Ansloos
Vice President - Global Sales & Marketing

Third company roll-out and it continues to improve and impress.

Nov 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intuitive, even for team members who have not undertaken any formal tutorials or training. Team loves the functionality of taking pictures of receipts on the go and submitting reports even when on the road. Reporting allows us to ensure that submitted reports are reviewed, approved and paid on a timely basis.

Cons: We are still working to fully customize the software to properly track units of measure (number of attendees, nights, car rental days, etc.) but the occasional miss is not a material con.

Overall: Elimination of paper receipts, automation of account coding, simple tool for users which encouraged adoption and prompt approval and payment of employee funded receipts which also encourage adoption. Electronic workflow ensures proper approvals and accountability.

Vendor Response

by ExpensePoint on November 20, 2017

Dear ExpensePoint Client,

Thank you for your great review of ExpensePoint; we certainly appreciate the positive feedback. I am also very confident that our team will be able to accomplish all your requirements for the items that you point out i.e. number of attendees, nights, car rental days, etc, as I know the system is capable of handling those requirements already. We will work with you in configuring the system to ensure that these items are properly tracked. We are privileged to have you as a client.

Kind regards,
Paul Ansloos - President

Great value, fantastic customer support!

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easily adaptable for the specifics of our company.

Highly responsive customer support.

Intuitive application for staff to use.

The Receipt Wallet makes capturing expenses the easiest part of my job!

In researching a solution for our expense reporting, I am extremely satisfied that I chose ExpensePoint. It was the only application I found that incorporates everything I was looking for: high level reporting, automation, approval pathways, and ease of use for staff.

Overall: This has saved us time and money in the expense reporting process.

Vendor Response

by ExpensePoint on December 19, 2017

Dear Andrea,

Thank you so much for your great feedback on ExpensePoint and in particular how the program has made things so much easier for everyone. Thank you for being our client and we look forward to a very long relationship with your company.

Kind regards,
Paul Ansloos
V.P. Global Sales & Marketing

Learning to use Expense Point

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Since I have started using Expense Point for staff , my processes have become easier. With the credit card integration, staff members will be less likely to overlook submitting an expense. My customer service representative is VERY helpful.

Cons: It is not really intuitive in learning some parts of the program. After some training, it becomes easier, but the training is necessary to use it to it's capability.

Overall: Once I reached out to get some training/assistance, the light bulb went on. I feel I can now have more accurate reports from staff, and we can all become more productive rather than spending time on clumsy expense reports.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Rhonda,

Thank you for your wonderful review of ExpensePoint. I am really pleased that your expense report process has been enhanced by the program. I know as an administrator there are a few areas to learn about the program and one of the things we are going to be publishing soon is an Administrators Guide which will be accessible directly within the program. Also I know that you will be well supported by our amazing support team if ever you require some help. Thank you for choosing ExpensePoint; we really appreciate your business.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.

Efficient and Consolidated

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software allows us to run a smooth expensing operation without the hassle of paper files. In and of itself, the interface is easily navigable to both front and back end users, allowing a pain free, expedited approval process. Additionally, ExpensePoint's phone application makes it easy to upload documents, approve transactions, and everything in between while on the go.

Cons: ExpensePoint does not have a centralized manual that users are able to reference. Even though there are short 'how-to' video clips, there are many details that are not explained, resulting in a mandatory customer service call.

Overall: Elegantly designed, and brilliantly constructed.

Vendor Response

by ExpensePoint on September 11, 2018

Dear Becky,

Thank you for your wonderful review of ExpensePoint. We really appreciate your feedback and are pleased that ExpensePoint is working really well for you and your team. Thank you comments regarding ExpensePoint being Elegantly designed and brilliantly constructed. This is a truly appreciated comment, one which I will pass along to our UI design and IT team.

I wanted to also acknowledge your comment about a centralized manual for employees and let you know that we working on releasing an Administrators guide which you will have access to and as well we are working on a FAQ so that users can search frequently asked questions within ExpensePoint. We can also create a custom user training video just for your employees. I'll have your customer relationship manager Kelly reach out to you regarding details on this. Finally, thank your for being our client; we really appreciate you business.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.

Easy Deployment Ever

Mar 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful.

Overall: We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless.

We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly.

The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times!

Would highly recommend it to anyone considering a move to ExpensePoint!

Vendor Response

by ExpensePoint on March 15, 2017

Dear Graeme,

Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client.

Kind regards,
Paul Ansloos
Director of Global Sales

Customer Service and Technical Training at its B E S T ! ! !

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software itself has an easy-to-use desktop and mobile interface. You can use the software via web or download the desktop app for quick access. My company's application was slightly different from common use and the team at ExpensePoint quickly assessed the need and manipulated the program to best fit. Not only that, they continuously trained us on using the program AND were quick to troubleshoot anything that did quite work with the manipulated features.

Cons: Unfortunately, it is a stretch to find a con, but as a team we agreed that being logged out after 5 to 10 mins of no activity.

Vendor Response

by ExpensePoint on April 20, 2018

Dear Josh

Thanks you for the great review of ExpensePoint. I am really pleased that we were able to accommodate and customize ExpensePoint to you company¿s unique needs. I will also pass along your comments to your ExpensePoint team members.

Thank you for choosing ExpensePoint as your expense management system and thank you for being our client. We look forward to providing expense management services to you for many years to come.

Kind regards
Paul Ansloos - Vice President Global Sales & Marketing.

Very great tool and great team

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very great and complete expense report tool. Wallet options, receipts readers, credit card integrations are all great tools that make save a lot of time. The app is very user friendly and straight-forward. Customer service and Professional services are very helpful and responsive.

Cons: Web-based software is a bit slow and could be more userfriendly and the process for recording expense reports in accounting would deserve some work

Overall: I get the expense report from the staff and visa reconciliation done a lot faster. People love the fact that they don,t lose their receipts anymore, which also helps save everyone a lot of time.

Vendor Response

by ExpensePoint on May 10, 2018

Dear Mathieu,

Thank you for the great review of ExpensePoint. We really appreciate the great feedback. I am happy to hear that the system is really simplifying your employee expense reporting process especially now that you have your credit card transactions coming in. It definitely is a nice feature and help you to reconcile your monthly credit card statements. Thank you for choosing ExpensePoint we really appreciate your business.

Kind regards,
Paul Ansloos - Senior Vice President - Global Sales & Marketing.

Expense Point Increased our Efficiency

Nov 14, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around.

Vendor Response

by ExpensePoint on November 14, 2014

Hi Susan,

Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier.

We look forward to continuing to serve you and your company for many years to come and thank you for being our customer.

Kind regards,
Paul Ansloos
Dir. Global Sales

Very good product & great customer service

Mar 20, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was tasked with looking into Expense Point for our company because we'd been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn't find any user manuals, but what I did find was a contact name'.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I've received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations!

Vendor Response

by ExpensePoint on March 20, 2015

Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer.

Kindest regards,
Paul Ansloos
Dir. Global Sales & Marketing

Phoebe Putney Memorial Hospital ExpensePoint

Jan 31, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We went Live with ExpensePoint during the last quarter of 2013 and the experience has been nothing but superb. Majority of our employees who took advantage of the initial go-live training from the Subject Matter Experts (SME) at ExpensePoint were very complimentary of the ease and friendliness of the system. Although, as with every new system and change, there were a few pockets of employees who have been slow to adapt but with time, they have come to realize that the system is very user friendly. Since going Live with ExpensePoint we were able to eliminate the supplemental payroll cyrcle which were usally on the alternate week of our regular payroll processing. So basically, we have gone from 52 payroll cycles each year to 26. In addition, this consolidation to just two bi-weekly payroll cycles have helped us reduce/eliminate the weekly expenses for direct deposit ACH transmittals for the reimbursements payroll process.

Overall, the expensePoint employees have been very helpful in their knowledge transfer and have always been available to answer our questions during and even after the critical Go-Live period of the system implementation. Having worked in the payroll environment for almost 18 years, I must say that I have been very impressed with the ExpensePoint system from a cost savings point of view for our organization and the ease of use of this system. The interaction with the ExpensePoint team have been very positive and I will be happy to talk about my experience with other potential clients who might be considering this system for their facilities.

Thank You So Much! Wonderful Tool!

Mar 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have moved from old style spreadsheet expense reporting to ExpensePoint and we are very happy. After much research and reviewing at least 10 other programs, ExpensePoint overall rated 5 out of 5 stars with great reviews. They are well established and, from what I found, are the leaders in expense reporting having been founded in the year 2000. You can expect affordable price, free implementation, free line support and free training (as many sessions as your company or staff needs). The features are extremely user friendly and best of all .the Customer Support is exceptional. Although we are a small company, there were many variances required in the initial set-up. The ExpensePoint support team always had a solution for each and every circumstance and helped me out each step of the way. They are always happy to assist and reply extremely promptly to any request or question. I have nothing but good things to say about ExpensePoint and about the support team at ExpensePoint. Thank you so much for all of your help and assistance. I would recommend ExpensePoint to anyone who is interested in streamlining their expense reporting and finding a great tool for expense analysis.

Vendor Response

by ExpensePoint on March 23, 2015

Deborah, Thank you so much for the great review of ExpensePoint; we really appreciate it. We are very thankful that you chose our company to manage your employee expense reporting and we look forward to a very long lasting relationship with Martine's Wines.

Best regards,
Paul Ansloos
Dir. Global Sales & Marketing

Amazing Expense Program! Easy to use with incredible customer service!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is very easy to use for both accounting, and expense users! Ability to customize and update the program to fit your individual needs, at any time. Impeccable customer service! Our customer service rep, has gone above and beyond for us! She has been incredibly helpful from setup and throughout our time using the program!

Cons: No cons yet! Just wish we would have implemented this program a long time ago!

Overall: I would highly recommend this program to anyone interested in a new expense report program! Their product and customer service in unbeatable!

Vendor Response

by ExpensePoint on October 15, 2018

Dear Jenny,

Thank you for wonderful 5 star review of ExpensePoint and in particular your highlighting of our customer service team. I will be sure to pass along your comments to them.

Also, thank you for choosing ExpensePoint as your expense management solution for Taphandles, LLC. We look forward to a long lasting relationship and being your expense management partner.

Kind regards,
Paul Ansloos - Vice President, Global Sales & Marketing.

The best Expense Management System you will find!

Jul 30, 2009
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Cost, webinars, customization capabilities, creativity of the staff to help meet unique needs, the responsiveness of the staff, ease of use, training videos, cost (I know I already said that, but it's important. I looked at several web based expense management systems and this was by far the best and the fact it was the least expensive was a bonus!)

Cons: I can't think of any, other than supervisors forgetting to log in and approve expense reports. But that's our process problem we are trying to resolve.

Overall: If you are looking for an excellent online expense management system, your search can now stop. ExpensePoint Web is hands down the best system out there. We looked at several other systems, and even got through the installation stage with another system, only to discover management reporting could not be done. When I found ExpensePoint I was skeptical they could do all they claimed to, but was soon put at ease. The staff at ExpensePoint is very creative in helping to figure out solutions for unique issues. They are responsive to calls and questions. They offered excellent suggestions for implementation which helped ensure a successful transition. Several features we said we would like to see have shown up in product updates. Most of our users have found it very intuitive and easy to figure out. Don't be a "wish I had". Contact ExpensePoint and you'll be a "glad I did"!

From the first phone call to demo the product to implementation has been nothing but amazing.

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and having the Receipt Wallet for employees cuts down on receipts being lost or misplaced. Being able to have access to ExpensePoint 24/7 using the desktop or mobile app makes tracking and filing expenses a breeze. This is a great product and everyone is helpful and friendly.

Cons: Unfortunately, I have not found one. The system and access are very user friendly and make our jobs easier.

Vendor Response

by ExpensePoint on May 07, 2018

Dear Susan.

Thank you so much for your great feedback regarding ExpensePoint. It makes us all really smile when we receive excellent feedback, not only about ExpensePoint and how it is streamlining your expense reporting process, but also your overall experience from your initial phone call, program demo and your system implementation. I will be sharing this feedback with your ExpensePoint team. Welcome to the ExpensePoint family, and thank you for choosing us. Your business means a lot to us.

Warm regards,
Paul Ansloos - Vice President - Global Sales & Marketing.

Kelly is very supportive and patient in assisting us in our queries. The system is user-friendly

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once the functions of the software have been discussed, it is easy for the admin to navigate and customize depending on the Company needs. The software is very flexible and easy to use both for the admin and users. It can be accessed anywhere as long you have internet and gadget. Admin can see Everyone's report even those which are not submitted yet.

Cons: It heavily rely on the internet, that is why we advise the users to get stable internet connection so they will not be interrupted.

Overall: This makes the approval of transaction faster and easy to monitor

Vendor Response

by ExpensePoint on May 31, 2018

Dear Winnie,

Thank you for your great review of ExpensePoint; we really appreciate it. It is great to hear that you find it easy to navigate through the system and to also customize the system to address your company's needs. We welcome you and HI-Eisai to the ExpensePoint family. Thank you for being our customer.

Kind regards,

Paul Ansloos
SVP - Global Sales and Marketing.

Very helpful review of the system!

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease with with you can reassign transactions, and set up workflows. It is a very intuitive system.

Cons: The inability to create your own custom reports as needed on your own. The limitation of having to wait for assistance with that is con.

Vendor Response

by ExpensePoint on April 13, 2018

Dear Erin,

Thank you so much for your great feedback on ExpensePoint. I am pleased that you are enjoying the system. I also appreciate your feedback on the ability to create custom reports. ExpensePoint has over 36 reports and graphs with over 50 filtering options which when you build and run you can save to a favourites folder. Hoewever, I agree it would be nice to be able create your own custom reports from scratch. I have added this feature request to our internal development `wish list¿, so hopefully we will be able to add that feature in a future release. Thank you for choosing ExpensePoint as you expense management partner and for being our client.

Kindest regards.

Paul Ansloos - Vice President, Global Sales & Marketing

ExpensePoint has reduced administration and drastically imporved our expense management process

Apr 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our existing manual expense reimbursement process was time consuming, open for errors and required considerable administration. Our company was growing with staff in 4 different states and Mexico so we made the decision to move to a more automated method to submit, approve and process expenses.

We reviewed over 5 different options and made the decision to go with ExpensePoint. All aspects of the system are proving to be excellent. The user front end, the approval and payment process and the reports for financial administration are excellent and very flexible. Our remote users particularly like the smartphone app interface.

The ExpensePoint team have been an excellent resource and support through all stages of implementation. The helped set up the system and trained our users.

We are very happy with our new expense processing procedure which is based around ExpensePoint.

Vendor Response

by ExpensePoint on July 07, 2015

Dear Chris,

Thank you so much for sharing your review of ExpensePoint. We are really happy that you and your colleagues are finding it easy to use. We know as a company that there are other competitive offerings to choose from as you mentioned you looked at 5 in total, and we are very pleased and honored that you chose ExpensePoint. We look forward to continuing to providing you the very best in automated employee expense reporting.

Warm regards,
Paul Ansloos
Dir. Global Sales

ExpensePoint review

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our company is new to ExpensePoint and it works well as an expense reporting program. While we have much to dive into, our account rep has been exceptionally helpful.

Cons: Credit cards cannot be submitted until the 5th of the month

Would like to add to the wish list an expense over $25 cannot be submitted without a receipt

Overall: Overall experience has been positive, staff members are please with it as is our executives. Approval workflow is seamless and tracking has become easier.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Hannah,

Thank you for the wonderful review of ExpensePoint. I am pleased that you and your staff and Executives are pleased with the program. I will also have one of client relationship team members reach out to you in regards to your comments in the 'Cons' section as I believe this might be resolved via your company settings. Thank you for choosing ExpensePoint and for being our client.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing

Super easy, great functionality, great addition for our team!

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super adaptable to our organization, very easy for our team to implement and use. The biggest thing with software like this is to make it easy on your team or they won't use it. The Receipt Wallet does that and more. Our team is never hunting down receipts now! So Satisfied in our purchase.

Cons: I don't really have any negative feedback. This software has been very easy to work into our system and we are super happy with our purchase. The customer service has been incredible.

Vendor Response

by ExpensePoint on April 17, 2018

Dear Hunter,

Thank you for your great review of ExpensePoint. It is great to hear how easy the program is being adopted by your team and how easy it is to use. You are right, the Receipt Wallet feature makes light work for managing receipts.

Thank you for choosing ExpensePoint for your employee expense management tool and thank you for being our client.

Kind regards,
Paul Ansloos - VP Global Sales & Marketing.

Kelly and Theresa are wonderful! They've been so very helpful in the setting up and learning process

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Probably the customer service- everyone is very helpful, attentive, and quick to respond. The wallet, and being able to attach the receipts to the credit card transactions as well.

Cons: I would be even better if categories could be assigned to certain vendors whose categories never change, and auto-populate the information in the expense details.

Overall: better time management and ease of sorting through transactions

Vendor Response

by ExpensePoint on February 15, 2018

Dear Frances.

Thank you for your great review of ExpensePoint. I also appreciate your thoughts regarding linking expense categories automatically to specific vendors. Actually Kelly did bring to our attention after speaking with you and it is a feature that we are going to consider adding to ExpensePoint. Hopefully you will see it in the system in the future so thank you for that feedback. We also thank you for being our customer.

Kind regards,
Paul Ansloos
Vice President - Global Sales & Marketing

Great software that doesn't break the bank

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Receipt reader is excellent. Saves time not having to enter all the data. Like the workflow and approval process - makes managing expenses easier. The reports are excellent and can be run with or without a copy of the receipt. Support is top notch. Whenever I have a question they are ready to answer.

Cons: Speed can be an issue if you use Edge. Not an issue on Chrome. Other than that, I have had no issues with the software.

Vendor Response

by ExpensePoint on May 07, 2018

Dear Marc,

Thank you for your great review of ExpensePoint. I am really pleased that the program is simplifying your employee expense reporting process. Thank you for your great comments regarding our support. They are a great team and passionate about serving our clients. I will be passing your comments onto them. Thank you for also choosing ExpensePoint and being our client.

Kind regards,
Paul Ansloos - Vice President Global Sales & Marketing

ExpensePoint has cut out much time for both the user keeping up their expenses and reconciling.

Sep 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: From the beginning with one of the customer rep. in sales and her knowledge of the software, live webinar and correspondence were great. What she said they would do, they did. Even after the sale they answer the phone and emails promptly. The Support Team was very prompt on scheduling Webinar trainings with our employees both on individual and group basis. We knew going in, they didn't offer "OCR" / Read Receipt, but were working on it. No, it didn't come as soon as they were hoping, but they didn't give false hope either. Once they implemented "Read Receipt" and "Receipt Wallet" the notification, training and videos made it easy. This software is very user-friendly.

Cons: Only corporate credit cards automatically feed to the software. Limitations on customizing reports to company detail needs.

Vendor Response

by ExpensePoint on September 22, 2017

Dear Jaime,

Thank you for your kind review of ExpensePoint. I am very pleased that the system has greatly reduced your teams time in managing and reconciling your expense reports. We are happy and privileged that you are our customer and look forward to continue to bring the very best in employee expense management.

Kind regards,
Paul Ansloos - Director of Global Sales

Best Credit Card Expense Software

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Expense Point and the team of people we work with are simply amazing. They are quick to respond and address our issues. They are always happy and professional. When I have an issue I can either call or email and the best part is I can hear their smile over the phone and through the emails.

Expense Point has been extremely helpful in wrangling our credit card process into a pleasant and manageable system and for that we are very grateful. They are very knowledgeable and were great in setting up Expense Point to meet our needs as we are a little unusual in that I prepare the reports for the users who then edit and submit.

Expense Point have set the bar pretty high when I find the need to hire other outside service companies.

Vendor Response

by ExpensePoint on March 20, 2017

Dear Robyn,

Thank you so much for providing a review of ExpensePoint. I am very pleased to know that you are receiving excellent service and also how ExpensePoint has streamlined your expense report process especially in making your credit card program a much simpler process to manage. Thank you for being our client and we look forward continue bringing you the very best in expense report automation.

Warm regards,
Paul Ansloos - Director of Global Sales

"Five Star Service"

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is very easy to use and extremely intuitive

Cons: We do not really have any cons to report about this software

Overall: Our Company is trying to streamline the somewhat time consuming aspect of expense account management. Rep was most helpful and professional in setting up the account. It was a really smooth process and we are extremely happy with the service and support received.

The "how to" videos under Company links from the dashboard launch are extremely helpful.

Vendor Response

by ExpensePoint on November 14, 2018

Dear Mark,

Thank you for your great review of ExpensePoint. I am happy that you are finding the program extremely intuitive and that it is streamlining your expense process. We look forward to continue to maintain our 'Five Star Service' as your heading reveals. Thank you for choosing ExpensePoint and for being our client; we really appreciate it.

Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing

I could not be happier!

Jun 22, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The features are exactly what I needed for my traveling workforce. I picked ExpensePoint because of it's ability to grow with the company and the knowledge that it is evoling to todays changing technology. My implementation not only got me started on creating that first report but gave me the knowledge to maintain the system on my own. When setting up the credit card transactions I was able to create the template in 15 minutes and import. My regular hour process of entering them is now gone and I can literally finish an expense report in minutes. The design of the system really does keep the end user in mind.

Cons: So far I have not found a single reason!

Overall: I recomend this to all companies big and small. The ExpensePoint team goes the extra mile to bring you incredible service. In the past I have used other expense software and I have never seen such a pain free implementation process. My salesforce was able to do training from their pc's on recorded training and I did not loss and productivity. My accounting department is happy, and my employees are happy. Win win for me.

Expense Point Great Support Accurate Time Saver

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy quick and acurate

Cons: Nothing I see no real cons.

Overall: I went from a traditional expense program logging receipts and and documenting every detail. Since we went to Expense Point the support staff has be really great and helpful the program is easy to use and all expense topics are available. Customer support representative and staff have been helpful when submitting expenses for approval.

I cannot imagine doing expenses any other way... it is really great.

Recommendations to other buyers: Easy great product

Vendor Response

by ExpensePoint on March 29, 2017

Dear Cecil,

Thank you for your review of ExpensePoint and your comments about your support experience. It is a pleasure and honor to have you and your company as clients.

Kind regards
Paul Ansloos
Director Global Sales

The new wallet software has made it so much easier for our remote pilots to do their expenses.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease and accuracy is great! With this software, I know all required receipts are included and in the right category! Our account rep is always available to assist and is great!

Cons: No fault I can see! It just takes some time for the employees to get used to using this software but easy to learn!

Overall: Accuracy and timliness from our employees. The receipts are always in the right category now.

Vendor Response

by ExpensePoint on June 28, 2017

Gregory,

Thank you for your great review of ExpensePoint and particularly your comments on the Receipt Wallet feature. I have been hearing excellent comments about this new feature from clients so its great to get yours and hear that it is really helping your team to manage and categorize their expenses. Thank you also for being our client.

Kind regards,
Paul Ansloos, Director of Global Sales.

Excellent Customer Support

Mar 19, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using ExpensePoint for over two years now and have been very happy. I do feel that the application has limitations on my end, even as and administrator, such as not being able to push through reports that are stranded with approvers who are not available. But my customer support representatives, Theresa Hicock and Eva Gao, have been absolutely phenomenal in helping me with problems that i cannot resolve on my end. They have consistently given me quick and helpful responses to any questions and i believe gone above and beyond to check my workflow setups to make sure i have done them correctly.

While i think there are sometimes unecessary limitations in what an admin can do, the customer support is strong enough to make up for it.

Vendor Response

by ExpensePoint on March 19, 2015

David, Thank you so much for your great review of ExpensePoint and feedback.; we really appreciate it. We will be adding additional features to ExpensePoint to allow for re-assignment of reports to get them pushed through more easily . Your support team had brought this feature to our attention and is now been added to our development queue. Thank you for being our customer.

Paul Ansloos
Dir. Global Sales & Marketing

Expense Point is Great

May 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are a Non-Profit Organization with over 100 credit card users and have a very complex General Ledger structure. The credit card reporting process was manual with minimal oversight and our employees had to mail all their receipts to the Accounting department. The Expense Point software has made our credit card reporting more efficient and we now have better oversight of our credit card spending with a standard approval process. The software is easy to use and administer with very powerful reporting tools. The pricing plans are both affordable and flexible depending on usage and will pay for itself in gained efficiency and savings. Finally, the service and support team is extremely helpful and help customize the software to our specific needs. Thanks Expense Point team!

Vendor Response

by ExpensePoint on December 15, 2016

Dear Ahmad,

Thank you for your wonderful feedback for ExpensePoint; we really appreciate it. It is great to read how ExpensePoint has really streamlined your credit card reconciliation process. Thank you for being our client, and we look forward to continue to provide you with the very best in expense report automation.

Kind regards,
Paul Ansloos
Dir. Global Sales

Capterra loader

Perfect Solution

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about this software. It is easy to use and saves me so much time. The feedback from employees has been overwhelmingly positive. I can't believe it took us this long to pick this software.

Cons: There is literally absolutely nothing I don't like about ExpensePoint.

Overall: Great customer service. Ease of use. Perfect package. Simple implementation.

Vendor Response

by ExpensePoint on November 26, 2018

Dear Shelly,

Thank you so much for wonderful review of ExpensePoint. We all really appreciate all your comments and really pleased that your employees are providing overwhelmingly positive feedback about using the program. Thank you for choosing ExpensePoint as your employee expense management system and for also being our client.

Kindest regards,
Paul Ansloos - Vice President Global Sales & Marketing.

6 years of great service

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using Expense Point for about 6 years. The system is easy to use and we have experienced very few problems. Our employees travel a lot, so we have a high volume of expenses each month. Expense Point has definitely saved us time and money in processing these expenses. The recent upgrade brought a cleaner look plus nice improvements to uploading of receipts which our employees really appreciated. The upgrade also provided greater search and reporting features for our accounting staff. The best feature of Expense Point, however, is the customer service. Never a delay in getting support; questions are answered quickly and thoroughly. This is all-around great software.

Vendor Response

by ExpensePoint on February 10, 2017

Dear Susan,

Thank you for your kind words about ExpensePoint and also our customer service. We are really pleased that ExpensePoint is really streamlining your expense reporting process and saving you and your employees time and money. It is an honor having you as a customer and we look forward to continuing our long relationship and being your expense management partner.

Kindest regards,
Paul Ansloos
Director, Global Sales

A great time saver

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity of coding expenses.

Cons: Inability to store receipts prior to credit card transactions posting to a user's account.

Overall: Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!

Vendor Response

by ExpensePoint on December 16, 2016

Dear Greg,

Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client.

Kind regards,
Paul