# ExpensePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ExpensePoint the right Expense Report solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92390/ExpensePoint/reviews --- ExpensePoint 4.8 (351) [View alternatives](https://www.capterra.com/p/92390/ExpensePoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ExpensePoint Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Mv Margot v Learning and Development managerHuman Resources, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The App: I can use it on the go, during public transport for example, and the Customer Support, they are always friendly and quick in answering.“ May 8, 2026 VY Vicky Y Executive AssistantFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “On the technical side, we have noticed recently that the approval process has become slower than usual. When reviewing expenses or reports, we often need to continuously refresh the page to load each item, which impacts efficiency.“ May 1, 2026 JK Jacob K Manager, Finance and AccountingHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “The customer support team is incredibly responsive, and the customizability of the expense management system is suitable for organizations of all sizes.“ September 4, 2025 KB Katrina B Director of Office ServicesNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “One frustration I have is the lag between when a transaction completes in the bank and the transaction comes through ExpensePoint, it can take 3-5 days. “ September 4, 2025 HC Heather C Payroll CoordinatorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The receipt upload makes things easy and clear and the email reminders for approval and other things makes my life easier.“ December 10, 2025 CL Carol L ControllerWine and Spirits, 11 - 50 employeesUsed the software for: More than 2 years. “When I am in the app or on the website, the connection tends to be shakey.“ April 29, 2026 VY Vicky Y Executive AssistantFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “They go above and beyond by proactively setting up meetings to walk us through tasks, which makes a real difference for our team.“ May 1, 2026 KC Khunlaphat C AP SupervisorDairy, 201 - 500 employeesUsed the software for: 1-2 years. “Create new user on expense point with incorrect approval flow set up.“ September 1, 2025 ## Showing most helpful reviews Showing 1-25 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NOEMIE V. Financial Controller Construction Used the software for: Less than 6 months ### "Happy Customer! Very professional team and a software that fulfill our needs." June 11, 2018 5.0 So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit. Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!) Pros First everybody we talked to was very professional and very reactive on every requests we had (even proactive). Great Customer Support! Then what we like the most about the software itself is that it's very user friendly and very flexible for the company needs. Also best value on the market. The receipt reader is a feature that we really love. We are using expense point since a little more than a month and our company is very pleased with it. I definitely recommend it. We are still in the process of integrating expense point with our ERP and looking forward to it. That would saves us a great amount of time. Cons I don't have much cons because when we have a problem we notified the customer service that take care of it. The only thing right now is that we are eager to have the Spanish Version! Review Source Response from ExpensePoint June 12, 2018 Dear Noemie, Thank you for the wonderful review of ExpensePoint; we certainly appreciate it. I am very pleased to hear that everything is going really well and and I have passed on your comments about 'Great Customer Support' to your customer support team. We are also looking forward to getting the Spanish version very soon. Thank you for choosing ExpensePoint and allowing us to serve you and your company as your expense reporting partner. Welcome to the ExpensePoint Family! Kind regards, Paul Ansloos Vice President - Global Sales & Marketing MY Morgen Y. Vice President Publishing Used the software for: 6-12 months ### "ExpensePoint for the win! " September 4, 2025 5.0 It has been great! Another expense management program was recommended to me before I found ExpensePoint and it was so difficult and the customer service team was basically non existent. ExpensePoint has been a dream, and I love that it's a Canadian company! Pros My staff LOVE ExpensePoint and it has made submitting and paying expenses so much easier! \[sensitive content hidden\] was fabulous in setting us up, making it so easy. We have gotten in to the habit of taking a picture of receipts as we collect them (not having to keep them is a thrill!), and forwarding invoices to mywallet gets things out of my inbox faster. Well worth the money. Cons It was tricky figuring out the connection to SAGE50, and I've struggled learning how to run the reports that have the info I am looking for, but the support team is very knowledgeable and quick to respond. Alternatives considered [Dext](https://www.capterra.com/p/160189/Dext/) Reason for choosing ExpensePoint DEXT was terrible. It was so difficult to use and there was basically no one you could talk to about it. Review Source TN Tien N. Assistant Controller Packaging and Containers Used the software for: 2+ years ### "Thank you!" May 7, 2026 5.0 I have been working with ExpensePoint for 4 years and it is super easy to use. Great customer service. Pros The Customer Support is very helpful. I can talk to real person not an AI or auto machine. The CS helps me right away with my questions. Thank you very much! Cons ExpensePoint cannot add more than one person to approve expense reports. I cannot download user list. Review Source Response from ExpensePoint May 21, 2026 Hi Tien, thank you for your kind feedback and continued support over the past 4 years. I'm glad to hear that the Customer Support team has been able to support you and I will happily take your feedback back to our teams. Regarding your suggestions, users can download a user list through the Analysis Manager. If you need any assistance with this or would like to discuss your organization's approval workflows further, please feel free to reach out to support@expensepoint.com and our team will be happy to help. Thanks, Fatima TT Titatida T. Asia Share service manager Biotechnology Used the software for: 2+ years ### "Asia Share Service Manager" August 26, 2025 1.0 Customer service support almost never done it right the first time. Set up new user / amend information are always wrong. Pros Flexibility in the system with approval flow. Cons Poor supports. Careless customer service. Seems they only focus on close the ticket rather than getting it right. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint ...................................................... Review Source Response from ExpensePoint August 28, 2025 Hi Titatida, Thank you for your feedback. We’re glad you find value in our system’s flexibility, and we’re truly sorry our support did not meet your expectations. We take your concerns seriously and are reviewing our processes to ensure better accuracy and service. Someone from our team will be reaching out to you directly to address this. Thanks, Fatima MG Mutsumi G. Accounting Supervisor Broadcast Media Used the software for: 2+ years ### "Excellent Software " May 1, 2026 5.0 Pros Their support team is phenomenal. Always assist us on time. Easy to use as global wide. Most important thing is our team is happy to use the Expense Point! Cons It's a bit complicated how to set/change the work-flow for me. If it's able to fill out the form style, I can manege it instead of asking Support team. Review Source Response from ExpensePoint May 21, 2026 Hi Matsumi, thank you for your feedback. I will forward this to our teams. Thanks, Fatima CL Carol L. Controller Wine and Spirits Used the software for: 2+ years ### "Polaner EP review" April 29, 2026 4.0 Overall great. I use for expense reports and credit cards. I can easliy upload in and then download it for upload to my Sage 100 accounting system. Pros How automated it is. It capture a lot of detail and makes it accessable. Reports are easy to edit without losing receipts.Admins can easliy make changes as well. Cons When I am in the app or on the website, the connection tends to be shakey. I have to log in and out to reconnect. Review Source Response from ExpensePoint May 21, 2026 Hi Carol, thank you for your feedback. I'm glad we're able to work with your Sage 100 ERP and help you with accounting automation! We also appreciate you bringing the connection to our attention. We’re currently going through updates aimed at improving performance and reliability, and we’d love to learn more about your experience. Please feel free to reach out to us at support@expensepoint.com with additional details so our team can investigate further. Thanks, Fatima MW Mindy W. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Problems got solved within the same day" April 29, 2026 5.0 It's very good experience with ExpensePoint in all aspects, espacially the support team, I think it is one of the best support teams that I worked with. Pros Customer Support is very fast and effective. Usually I got response within 2-3 business days and the problems are always soloved Cons So far I didn't find anything that I don't like, the system is user friendly and easily to pick up . Review Source Response from ExpensePoint May 21, 2026 Hi Mindy, thank you for your feedback! Thanks, Fatima DC Dianne C. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "QB Integration is a game changer!" May 8, 2026 5.0 This last experience was great. Vibhuti Parmar was wonderful to work with and answered all of our questions even after the initial setup. Pros The new seamless integration with QuickBooks. This has been a game changer for us and saved us so much time from manual entry. Thank you! Cons The initial set up for new users getting their permissions and approvals all set up can be confusing some times. Review Source Response from ExpensePoint May 21, 2026 Hi Dianne, thank you for your feedback! I'm glad our integration with Quickbooks and automation has been saving you and your team time. Thanks, Fatima AK Anna K. Accounts Payable Restaurants Used the software for: 2+ years ### "A Powerful, Time-Saving Expense Management Tool" May 4, 2026 5.0 Pros ExpensePoint makes expense reporting incredibly easy. The interface is intuitive, receipt capture is seamless, and the approval workflow saves our team a huge amount of time. Cons The initial setup and configuration can be a bit overwhelming, and the reporting customization options could be more flexible. Review Source MB MARTIN B. discipleship pastor Non-Profit Organization Management Used the software for: 1-2 years ### "A great tool for staff management of credit card reports and expenses." May 12, 2026 5.0 Staff loves it. Easy to manage. Pros Ease of use and mobile app option make it fairly intuitive. There are tools and charts for processing expenses over time that help with budgeting. Cons Admin side is a little tech intensive. Review Source TB Thomas B. Service Manager Machinery Used the software for: 6-12 months ### "Simply the best " August 13, 2019 5.0 The end user benefits tremendously from not having to carry multiple receipts in their possession. The administrator doesn’t have stack of paper sat on the desk The accountant can automatically sync the claims with our ERP. These are all savings of NVAT with no negative impact on our administration at all. It’s a win/Win Pros The accuracy of the receipt reading is second to none that I have ever experienced with other suppliers. Cons I would like for it to automatically take daily values down to a pre-set amount if the end user exceeds an allowance. It doesn’t do this, but neither does ay other system. I hope that the industry best practice will change to suit. Reason for choosing ExpensePoint ExpensePoint ticked the most boxes during the shortlisting process. Eventually my selection process left Pleo, ExpensePoint and Certify. After a sales demo from those 3 and subsequent Q&A between our accounts dept myself and the provider ExpensePoint was clearly the correct solution. This was based on price, suitability to our organisation, industry experience and an inherent gut feeling that i could trust them. ExpensePoint have gone on to prove me correct. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I carefully selected Concur for an original trial in 2017 but after 3 months of battling with bad customer service, a misleading salesperson and OCR scanning causing massively inaccurate claims I pulled the plug on the pilot programme before we had to start paying. Burned by the experience i waited a whole year until trying again and settled on ExpensePoint after a very careful partnership search. We are now fully operational with ExpensePoint and i have found that it is far better in every way than Concur. Review Source Response from ExpensePoint October 7, 2019 Dear Thomas, On behalf of the ExpensePoint team I would like to thank you for your generous review. Simply the best is a great accolade! The benefits you have mentioned are why we created this expense management solution. To have you articulate that, is a win for us. I will forward your suggestion for automation to our Development Team. We thank you for your feedback and your business. Kind regards, Sherry McKeen-VP-Global Client Relations KP Kelly P. Junior Accountant Food & Beverages Used the software for: 6-12 months ### "ExpensePoint Review" August 2, 2019 5.0 This has consolidated as well as promoted for much change in our company. Our department heads are taking control of their financials for their departments and much of it started with questions when we began using ExpensePoint. Pros Any time I have needed help, our rep has always been right there to assist very quickly. It has made things much smoother and easy for us. Cons The app can have bugs every once in a while and it would be easier if you could click from the main screen when you have reports to review, rather than go into the Expense Manager and search. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint I was not involved in the purchase of this product, however I do believe the followup with the other company that was in consideration was not very good. Review Source Response from ExpensePoint October 8, 2019 Dear Kelly, At ExpensePoint we appreciate G&C Food Distributors. Your business is important to us and we appreciate that you have taken the time to review our program. It is great to hear that your experience with our customer service was helpful and efficient. In addition, is is great to know ExpensePoint has promoted change in your company and empowered your department heads. Wow! I will forward your suggestions to our Development Team to review. Thanks again. Best wishes, Sherry McKeen- V.P. Global Client Relations MP Matthew P. Accounting Associate Construction Used the software for: 2+ years ### "Solid Product and Helpful Support Team" March 31, 2025 4.0 Expense Point has been very helpful with our ever changing accounting needs. Pros They have helped us out with every change we've ever needed, and are always very responsive to our questions and concerns. Cons There is a general lack of customization by users...even some pretty simple seeming customization has to run through the support team. Review Source LD Lela D. Accounts Payable Accounting Used the software for: 2+ years ### "Experience" August 15, 2025 5.0 Pros The most i like about Expense Point is that is easy to use, there is a lot of categories its easy to navigate with categories. Cons The least amount about Expense point is , It lags a little bit,When searching for a specific person it takes a long time to come up. Review Source Response from ExpensePoint August 28, 2025 Thank you so much for this constructive feedback. Over the upcoming months you should start to see performance improve a lot as we improve our infrastructure and migrate our database. We appreciate your business. we look forward to making ExpensePoint even easier to use. DS Daniel S. Controller Food Production Used the software for: 2+ years ### "Controller" December 16, 2024 5.0 I have used ExpensePoint for 6 years now, and have been able to leverage many additional features since over this time. I have appreciated the help from the customer service team. Pros The value for the money is tough to beat. Very responsive customer service. Cons There are some limitations on what information can be exported out of Expense point and into our ERP system. Review Source BH Bernard H. Ledger Team Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "ExpensePoint Experience" March 27, 2025 5.0 The system is easy to use and anytime we have had an issue we have contacted the help-desk and always received timely responses and issues resolved Pros The system is user friendly and the data we extract is very useful. If the system doesn't do something we need we can request changes be made to allow us to do these Cons Not being able to copy a profile to a new user Review Source HH HEATHER H. Integration and Finance Specialist Construction Used the software for: 2+ years ### "Assa Abloy ExpensePoint" December 16, 2024 5.0 I would give my overall experience a 10. Everyone is very helpful and so quick with all service requests Pros I like how user friendly and easy ExpensePoint is to navigate. Cons I would like to see more options in pulling different information for reporting. Review Source LR Lily R. Senior Accounts Payable Admin Commercial Real Estate Used the software for: Less than 6 months ### "Expense Point - visa to re rescue!" December 9, 2025 5.0 Loved the presentation and training. Good product. \[sensitive content hidden\] was a star! The training was easy to follow, \[sensitive content hidden\] saved all the videos on the web and in Share Point. Very grateful to have such a nice start. Pros Customer Support is on point, fast and efficient! uploading receipts is easy. Love the fact that the expenses are split right away, between buildings and companies. Cons the IT part of it, creating new codes and linking it to everything and to all card holders. Not everyone understands the IT part. Review Source MA Mary A. Accounts Payable Entertainment Used the software for: Less than 6 months ### "Easy to use" September 2, 2024 5.0 I like how easy it was to use and maneuver around the site Pros A great system to help keep all the expenses organized and was very easy to use. Cons It would be nice to track mileage which some of our users had with other programs. Review Source TG Thelesha G. Management Environmental Services Used the software for: 6-12 months ### "Complete streamline of our expenses" February 13, 2021 5.0 Reduced paperwork and printing and improved efficiency throughout the company. Pros We have been struggling to keep track of expenses in a way that doesn't seem like an interruption to our workflow. We previously used paper vouchers for accountability and have now cut our printing by almost 50%. There is a receipt wallet which stores all receipts once upload in real time which is a great feature for employees who work primarily in the field. For busy employees, rights can be granted for an administrator to author their reports. The level of tracking by - user, category and project allows you drill down to get a thorough understanding of spending. The printable reports are very professional-looking. We thought the cost was AMAZING for this level of expense tracking' so affordable compared to their counterparts with less features. We also appreciate that we are able to pre-set what GLs can and cannot be used for expenses which eliminates inaccurate coding of expenses. The landing pages to sign in are refreshing. Last, the customer support was top-notch and unlike that of other software companies we've worked with. Cons We haven't found any major features that were lacking. Those we though were an issue were rectified with additional training. Reason for choosing ExpensePoint Value for money and the amazing customer support. Switched from [TeamDesk](https://www.capterra.com/p/42128/TeamDesk/) We needed more advanced features. Review Source Response from ExpensePoint March 4, 2021 Dear Thelesha, Thank you for this amazing review. I am so happy to hear that ExpensePoint is making a positive impact on your day to day business, saving you time, giving you valuable data, and a great result for an affordable price. Kind regards, Sherry McKeen - Vice President - Global Client Relations CO Cliff O. President and Chairperson Non-Profit Organization Management Used the software for: Less than 6 months ### "Critical Software for Non-profit" March 4, 2023 5.0 The ExpensePoint team took great care to understand the business needs of our non-profit and offered a suite of capability and pricing options that work well with how we operate. The support has been outstanding and flexible. The software is robust and capable for our needs as we grow into the future. Pros The expensepoint system is robust in its capability for managing and tracking expenses. The mobile app is especially easy to use and the ability to upload receipts with automatic OCR scanning greatly improves ease-of-use. Cons The main web interface feels somewhat dated and confusing. It's fully functional and there are features implemented on the website that cannot be accessed via the mobile app (e.g. adding an email address for receipt uploading). Reason for choosing ExpensePoint Pricing options and flexibility around the needs of our non-profit. Pricing on a "per expense report" basis makes much better sense for our needs and was not an option with the competition. Review Source ADS Adam D S. GP Consultant Insurance Used the software for: 1-2 years ### "Exceptional Customer Service and Support" April 29, 2019 4.0 We needed to find ways to capture some indisyncratic data so we could stage 4 different uploads based on the expense report type. Dealing with \[SENSITIVE CONTENT HIDDEN\] and her team was a dream when we were trying to make significant changes to our EP environment regarding data, report composition and customizations that would allow us or better ease in integrating data. She was extremely responsive and sent us data and reports almost immediately in most cases. She has a great attitude and was very patient with us, explaining things away. Her speed, knowledge and professionalism allowed us to make movement on a project very quickly and ahead of schedule. She is an asset to Expense Point and we really enjoyed working with her on our initiatives. Sincerely, Adam D. Smith Accounting & GP Consultant Sunz Insurance Company Pros Easy to use, simple GUI and immediat repsonse by support staff. Cons Wish it could directly integrate with MS Dynamics Great Plains Review Source Response from ExpensePoint October 8, 2019 Dear Adam, Thank you for your great review of ExpensePoint. I am pleased to know you enjoyed working with Theresa and her team. They are our support dream team! I know that Theresa loves helping our clients, so it is great to know how she made your implementation easier and timely. I also appreciate your feedback regarding integration with MS Dynamics Great Plains. I have passed this recommendation on to our development team leader. Thank you for being our valued client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations RP Rachelle P. Senior Finance Executive Financial Services Used the software for: 6-12 months ### "Best Expense Report Software!" October 11, 2018 5.0 Overall experience with ExpensePoint has been great. Truly the best expenses software I have ever used by far. Pros Apart from being a 100% user friendly to both users and admin, what I really like about expensepoint is that it can be customized according to business needs. And when it's customized, it even works like magic! Also, when ExpensePoint team promises you the best customer service, they actually mean it! They're always available to help you anytime, wherever part of the world you may be. Cons Limited information displayed for the transactions (description not shown) when viewing the entire report which is a bit difficult when browsing quickly to look for a specific transaction by its description. I would need to open each transaction to see it's full description. Review Source Response from ExpensePoint November 14, 2018 Dear Rachelle, Thank you for taking the time to provide your wonderful comments about ExpensePoint. I am very pleased with your overall experience with not only the program but also with our company service and support; it means a lot to us to hear those things from clients. I have also asked your support team to contact you to see if there are better ways for us to expand on the viewing experience when looking at transactions. We are always seeking client feedback to better the program which in turn provides a better user experience for all our clients; Thank you for this feedback. Finally, thank you for choosing ExpensePoint as your employee expense management tool. It is a pleasure to have Deloitte as our customer. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing PS Peter S. Mid Level Accountant Used the software for: ### "ExpensePoint" January 15, 2015 4.0 Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program. With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep. Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly. We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report. ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated. The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to. Review Source Response from ExpensePoint January 15, 2015 Dear Peter, Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint. Thank you for being our customer. Paul Ansloos Director of Sales and Marketing NP Norawat P. Software Project Manager Automotive Used the software for: Less than 6 months ### "Easy all-in-one expense management" June 24, 2021 5.0 Pros What i like the most is the mileage tracking functionality of this software. I have tested so many mileage tracking software such as Triplog, Everlance, Simply, and MileIQ. Those software either are not available for my region or the GPS tracking is not accurate/failed to capture the trips on certain days. This mileage tracking function will auto-track once you are on the move (it knows the route I took exactly which is pretty amazing). Then, you can also edit data and attach receipts before submitting to the management system to approve. Cons There was this one time the user suddenly got logged out and couldn't log in to the application. Wasn't sure what happened, but all it took was for the user to reinstall the software to make it work again. Reason for choosing ExpensePoint 1\. Available in my region and works for both IOS and Android 2. Accurate mileage tracking comparing to Google Maps (seriously, amazing) 3. There are so many reports, and they are very detailed 4. There are other expense types employees can submit and get approval 5. Can set up approval flow to accommodate different needs Review Source Response from ExpensePoint November 28, 2022 Dear Norawat, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. It is great to hear you are enjoying the MilageTracker. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen – VP-Global Client Relations Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.