# Page 2 | ExpensePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ExpensePoint the right Expense Report solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92390/ExpensePoint/reviews --- ExpensePoint 4.8 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 12th, 2026 # Page 2 - Reviews of ExpensePoint ## Showing most helpful reviews Showing 26-50 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tajha S. Manager Accounting Used the software for: 1-2 years ### "Fantastic expense management platform with great features and even better support" February 12, 2026 5.0 Fantastic. From sales to support, we've been very happy with ExpensePoint and the experience we've had. Any time we did have an issue, they were quick to address it. Pros I like how easy ExpensePoint is to use as both an end-user and an admin. Not only that, but the support and onboarding teams have been asbolutely fantastic. They made sure that we were set up correctly and did all training for us, so that we didn't have to worry about that. It's made our expense management process a lot smoother and we were able to save so much time with how it integrates with our credit cards and banks. Cons So far, there hasn't been much that we haven't liked. No users have complained to us either and we've been on it for a while now. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/) Reason for choosing ExpensePoint Support was a big reason why we picked ExpensePoint. Everyone on the team was fantastic and they even did our user onboarding and trianing. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Support just wasn't great and very unhelpful. Review Source MY Morgen Y. Vice President Publishing Used the software for: 6-12 months ### "ExpensePoint for the win! " September 4, 2025 5.0 It has been great! Another expense management program was recommended to me before I found ExpensePoint and it was so difficult and the customer service team was basically non existent. ExpensePoint has been a dream, and I love that it's a Canadian company! Pros My staff LOVE ExpensePoint and it has made submitting and paying expenses so much easier! \[sensitive content hidden\] was fabulous in setting us up, making it so easy. We have gotten in to the habit of taking a picture of receipts as we collect them (not having to keep them is a thrill!), and forwarding invoices to mywallet gets things out of my inbox faster. Well worth the money. Cons It was tricky figuring out the connection to SAGE50, and I've struggled learning how to run the reports that have the info I am looking for, but the support team is very knowledgeable and quick to respond. Alternatives considered [Dext](https://www.capterra.com/p/160189/Dext/) Reason for choosing ExpensePoint DEXT was terrible. It was so difficult to use and there was basically no one you could talk to about it. Review Source KC Khunlaphat C. AP Supervisor Dairy Used the software for: 1-2 years ### "Expense report for Novus " September 1, 2025 3.0 The overall qualities are average to acceptable level of service for the expense point support team. However, it the new expense user set up is improved, it 'd be better. Thank you for your always support. Pros Ease of use, user friendly tool, customer service is response on a timely manner and help to fix the issue quick. Cons Create new user on expense point with incorrect approval flow set up. I would recommend the team to recheck on the approval flow in more details (cost center, the expense approver: Both things shall be related or set up for the new user correctly) when we send the request for creating new expense point user. This is to reduce recycle of process for both sides. Review Source Response from ExpensePoint September 3, 2025 Hi Khunlaphat, thanks for your feedback, and we're glad the app has been easy to use for you and your team. We appreciate your input on improving new user setup and approval flows, and we’re taking steps to refine this process for a smoother experience. A member of our team will be reaching out to you shortly to follow up directly. Thanks, Fatima JK Jacob K. Manager, Finance and Accounting Hospital & Health Care Used the software for: 1-2 years ### "Ventegra's Review of ExpensePoint" September 4, 2025 5.0 Very positive. The implementation team was great, and our current customer support team is one of the best of any vendor I've ever worked with. Pros ExpensePoint is the market leader as far as value for money goes. The customer support team is incredibly responsive, and the customizability of the expense management system is suitable for organizations of all sizes. Cons The user interface is slightly clunky, but nothing noticeable once you're familiar with the system. And this is compensated for by the customizability of the system. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing ExpensePoint Value for money combined with the integration capabilities of the product. Review Source PB Phillip B. Builder Account Manager BAM Building Materials Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the Greatest ! FIVE \*\*\*\*\*!" June 12, 2025 5.0 Very happy with the service that \[sensitive content hidden\] provided she was able to help me with all the issues I was experiencing. Pros I called with some issues navigating between the report I was creating and the wallet and duplicate expenses. I was helped by \[sensitive content hidden\] She was a great help very knowledgeable and patient. She actually made a frustrating situation learning the functions of new software actually fun! I normally am not quick to take surveys or leave reviews with that being said if I receive top notch service I am happy to go out of my way to recognize service. That is what \[sensitive content hidden\] provided! Very refreshing and not the kind of service offered by most companies today. Cons Not that I didn't like something, being new to using EXPENSEPOINT the familiarity of steps and functions was a bit frustrating. Switched from [Certifi](https://www.capterra.com/p/208926/Certifi/) Corporate Decision not sure the reason, most likely due to finding a more efficient software that is more user friendly for a large group of people. Review Source CH Christina H. Controller Machinery Used the software for: 1-2 years ### "Support is exceptional " January 20, 2026 5.0 Smooth, and easy to operate, the employees love it and are super happy we made the transition to use the service. Pros The support is always readily available if a question pops up. The response time is low and everyone is knowledgable. Cons Setup can get confusing and crossed when setting up employees that may cross over departments. Luckily, support is always there to help when needed! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Looking to make it easier for employees, in house or remote. Review Source MS Michele S. Operations Director Marketing and Advertising Used the software for: 2+ years ### "EP: Great Product, Excellent Customer Service" September 4, 2025 5.0 From the outset, \[sensitive content hidden\] has been the best! I deal with about 100 vendors during the course of the year, and \[sensitive content hidden\]'s service to me and my team is superior by far to that of any other company I deal with. She always gives me 100% and I'm grateful for that! Pros It's efficient and saves me a lot time on manual entries. It's easier for my team to submit expense reports and reimbursement requests. Cons The integration with Quickbooks Online took longer for me to understand than I'd hoped. However, the customer service team is always quick to respond and resolves my questions quickly. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing ExpensePoint Ease of set-up and implementation, integrations with Quickbooks Online Review Source JM Joshua M. Church Administrator Religious Institutions Used the software for: 6-12 months ### "Perfect for a Church or Non-Profit" December 16, 2024 5.0 Pros The Service from Support, Reporting Ability for Expense Data, and the configurability of the platform to meet our specific needs. Cons The migration of transactions to Quickbooks needs some enhancement to narrow down which transactions are preventing the batch to complete. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing ExpensePoint They didn't provide an option to use existing credit cards, they would have forced us to use their digital credit cards which would have violated our agreement with our bank. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Too many issues with their software and no real support when there are issues. Review Source TT Titatida T. Asia Share service manager Biotechnology Used the software for: 2+ years ### "Asia Share Service Manager" August 26, 2025 1.0 Customer service support almost never done it right the first time. Set up new user / amend information are always wrong. Pros Flexibility in the system with approval flow. Cons Poor supports. Careless customer service. Seems they only focus on close the ticket rather than getting it right. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint ...................................................... Review Source Response from ExpensePoint August 28, 2025 Hi Titatida, Thank you for your feedback. We’re glad you find value in our system’s flexibility, and we’re truly sorry our support did not meet your expectations. We take your concerns seriously and are reviewing our processes to ensure better accuracy and service. Someone from our team will be reaching out to you directly to address this. Thanks, Fatima AC Alfredo C. Administrative Assistant, Accounting Department Business Supplies and Equipment Used the software for: 2+ years ### "Expensepoint Review - Tamu Inc DBA Assa Abloy Entrance Systems" December 16, 2024 5.0 My experiences with expensepoint are all good. All their staff always go above and beyond to help you in anything that you need. They are all very friendly and very patient and ready to dive in and solve all of your technical questions. Pros Expensepoint is an extremely practical solution to your accounting solutions. It saves a lot of time when closing out the month and crunching numbers. Very User- friendly. Cons I currently have no present issues in using this software. This will be my 7th year using this software. Review Source JM Jelena M. Financial Controller Hospitality Used the software for: 6-12 months ### "Useful tool for day to day use" September 9, 2025 4.0 Pros Friendly use tool for day to day use. Facilitates submission of travel reimbursement for team, especially when traveling. No delay in submission. Team receives reimbursements timely. Cons There is nothing specific that team doesn't like. We wouldn't be able to name something we had issues with. Review Source SY Suleyman Y. Manager, Finance Financial Services Used the software for: 1-2 years ### "ExpensePoint" December 13, 2024 5.0 Great. I don't think it is a smart idea to design this question to force people to say more than they want to. Pros Great Customer Services. I don't think it is a smart idea to design this question to force people to say more than they want to. Cons Enhancement of the software to 1. send a daily reminder to process transactions 2. exports transactions with attachments into QuickBooks Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint Customer Service and Sales personnel demonstrated how to meet our needs Review Source DS Daniel S. Controller Food Production Used the software for: 2+ years ### "Controller" December 16, 2024 5.0 I have used ExpensePoint for 6 years now, and have been able to leverage many additional features since over this time. I have appreciated the help from the customer service team. Pros The value for the money is tough to beat. Very responsive customer service. Cons There are some limitations on what information can be exported out of Expense point and into our ERP system. Review Source AH Angela H. Administrator Religious Institutions Used the software for: Less than 6 months ### "ExpensePoint is great for our church" April 3, 2025 5.0 We have had a wonderful experience with the support personnel and their dedication to getting our entire team integrated on the software. They also went above and beyond to make sure the expenses integrate perfectly with our QBO Pros The ease of use, the mobile app, and the QB integration are all available in a budget friendly software! Cons Honestly, I have not found anything I do not like. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint Cost was a big consideration for us as a church, but we wanted all the options that Expense Point offers Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Expensify was too expensive and QBO did not have the features we need. ExpensePoint is just right! Review Source VC Vishal C. Managing Partner, Compensation, Finance Administration and Outsourcing Financial Services Used the software for: 2+ years ### "\[sensitive content hidden\]'s team" December 16, 2024 5.0 Amazing and helped us save us time and have better reporting Pros Excellent customer service Excellent product Cons None Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing ExpensePoint Pricing, ease of use, customer service recommendation Review Source BH Bernard H. Ledger Team Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "ExpensePoint Experience" March 27, 2025 5.0 The system is easy to use and anytime we have had an issue we have contacted the help-desk and always received timely responses and issues resolved Pros The system is user friendly and the data we extract is very useful. If the system doesn't do something we need we can request changes be made to allow us to do these Cons Not being able to copy a profile to a new user Review Source NR Nadine R. Office Administrator Construction Used the software for: Less than 6 months ### "Why we love Expense Point" December 16, 2024 5.0 I am happy with our overall experience. It has saved us lots of time. Pros We really appreciate how quickly they respond to our questions. If we ever encounter any issues, their email support is incredibly fast and helpful. The mobile app itself is very simple and user-friendly, with a clean design and neutral colors. Cons That we are not able to move an edited expense from one report to the next. It can be easy to add a receipt to the wrong report, and in order to add it to the correct report we need to delete the current receipt, retake the photo and add it to the new report. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing ExpensePoint Because we liked how simple everything looked. And how helpful they were. Review Source HH HEATHER H. Integration and Finance Specialist Construction Used the software for: 2+ years ### "Assa Abloy ExpensePoint" December 16, 2024 5.0 I would give my overall experience a 10. Everyone is very helpful and so quick with all service requests Pros I like how user friendly and easy ExpensePoint is to navigate. Cons I would like to see more options in pulling different information for reporting. Review Source VF Valerie F. Controller Computer Software Used the software for: 2+ years ### "Outstanding people" December 23, 2024 5.0 \[sensitive content hidden\] was fabulous!!! And \[sensitive content hidden\] has also been fabulous at her support job!! Pros Stellar #1 Customer support! Always friendly, helpful & efficient!! Cons No cons. Possibly, the ACH timing, but haven't reviewed it since initially starting with ExpensePoint. I just do it through our bank and deposits are done within a day or two. Review Source LR Lily R. Senior Accounts Payable Admin Commercial Real Estate Used the software for: Less than 6 months ### "Expense Point - visa to re rescue!" December 9, 2025 5.0 Loved the presentation and training. Good product. \[sensitive content hidden\] was a star! The training was easy to follow, \[sensitive content hidden\] saved all the videos on the web and in Share Point. Very grateful to have such a nice start. Pros Customer Support is on point, fast and efficient! uploading receipts is easy. Love the fact that the expenses are split right away, between buildings and companies. Cons the IT part of it, creating new codes and linking it to everything and to all card holders. Not everyone understands the IT part. Review Source CH Chris H. General Accountant Building Materials Used the software for: 2+ years ### "Good staff, done right the first time" December 17, 2024 5.0 Pleasant staff and meticulous follow-through from start to finish. Our major overhauling of existing setup was done right the first time without any hiccups. Pros Capable and knowledgeable support staff. Efficient implementation. Cons Nothing particular. Login link not available on homepage, just a small nuisance if you tend not to save URL links and Google things all the time. Review Source DC Dan C. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Recommend Expense Point" December 17, 2024 5.0 Great value for the low fee. Easy transition for staff Pros Download of transactions from bank card most helpful. Great customer support Cons Sometimes the phone connection is less than ideal - not sure if it is their phones or ours... Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Download for corporate card not possible with Expensify Review Source MA Mary A. Accounts Payable Entertainment Used the software for: Less than 6 months ### "Easy to use" September 2, 2024 5.0 I like how easy it was to use and maneuver around the site Pros A great system to help keep all the expenses organized and was very easy to use. Cons It would be nice to track mileage which some of our users had with other programs. Review Source Maddie T. System Administrator Information Technology and Services Used the software for: 2+ years ### "Reduced paperwork, printing, and corporate efficiency" May 16, 2022 5.0 The installation of the program was a breeze, and everything went off without a hitch after it was all set up. Our customers do not report having a difficult time becoming accustomed to the program as a result of its user-friendly functioning and features. Despite the fact that there was a significant time difference between us, Theresa was really helpful and fast to reply to my questions and concerns. Pros This soft was the most approachable of all the service providers we contacted on our requirements for cost reporting. They made certain that we were at ease at every stage of the process and that our organization's requirements were satisfied. Cons At one point, the user was unexpectedly locked out and unable to re-enter their credentials in order to utilize the program. It was the user's responsibility to reinstall the program in order to get it working again, however it wasn't clear what had caused the problem in the first place. Switched from [Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/)[Rydoo](https://www.capterra.com/p/128370/Xpenditure-Expenses/) Simple to use, packed with features and functionalities, and, not to mention, offering outstanding help from their customer care team. Reduced the amount of documentation and printing that was required throughout the firm, resulting in greater efficiency. Review Source Response from ExpensePoint November 28, 2022 Dear Maddie, We appreciate your kind review and are so happy that your implementation experience was positive. I am sorry your user was locked out. Whenever you have a problem, don't hesitate to contact our customer service team, which will help resolve the issue. ExpensePoint thanks you for your business. Sherry McKeen VP of Global Relations RL Roxanne L. Payroll Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "ExpensePoint Review" November 11, 2020 5.0 The support staff at Expense Point has been extremely helpful and always very quick to respond and resolve any issues I may have. Their customer service is very personal and professional. The ease and organization of communication regarding the expenses submitted between staff and myself has been an immense help for me. The ease of looking up and finding specific expenses is quick and easy. Pros The functionality of Expense Point has been very valuable to me as an administrator. I really love how much I can do and create within the system, I don't have to get Expense Point to set these up, instead I can play in the system and create what I need. It allows me to have the system set-up to fit our company and our unique and complex accounting program. The system is very adaptable and allows me to create report templates and change approval processes easily and quickly, which is an aspect I did not find with other systems we had tried. This aspect also allows the system to grow with us in any changes we may implement in our company. Cons From an administrator perspective the adaptability and flexibility of the program can be a little difficult navigating at first because there are different layers to fill in when setting up or changing settings. However, once you have done it a few times it's very intuitive and it is easy to follow how all of the parts fit and work together. Unlike other programs I have used, Expense Point allows you to be able to access many features that other programs do not, and that is well worth any learning curve that may be encountered. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[Emburse Nexonia](https://www.capterra.com/p/99986/Nexonia-Expense-Reports/) Reason for choosing ExpensePoint I was not involved in the choosing process, however I do know they were hoping you would handle taxes better being a Canadian company. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) They could not adapt enough for our complex accounting system, at least not without paying them a lot of extra fees to create new templates. It seemed every report I wanted to create required a request to them to create it and a fee. I had no access to any of the behind the scenes working of the program. With Expense Point, you guaranteed you would make it work for us and \[SENSITIVE CONTENT HIDDEN\] came through with flying colors. Our \[SENSITIVE CONTENT HIDDEN\] was very impressed with her ability to understand our accounting system so quickly. She truly is a yoga master with the system! Review Source Response from ExpensePoint December 2, 2020 Dear Roxanne, Thank you for taking the time to review ExpensePoint so favorably. We are happy that the functionality of Expense Point has been valuable in your job. We do appreciate that there is a bit of a learning curve for administrators at first, but knowing these functions are making your life easier to create report templates and change approval processes quickly is an encouragement to us. We appreciate your business and look forward to a long relationship with your company. Sincerely, Sherry McKeen - Vice President - Global Client Relations Talk to a Capterra advisor for free and get results within 15 minutes.