# Page 5 | ExpensePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ExpensePoint the right Expense Report solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92390/ExpensePoint/reviews --- ExpensePoint 4.8 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 12th, 2026 # Page 5 - Reviews of ExpensePoint ## Showing most helpful reviews Showing 101-125 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Erica S. Controller Construction Used the software for: Less than 6 months ### "Great product with great customer service" December 16, 2022 5.0 The interaction with their employees from start to finish was always very positive. They were all very helpful in answering any questions I had. I was never made to feel like I was a bother. Pros I like that it was very easy to get set up on the platform. Very user friendly. Cons There really wasn't anything that I did not like. Review Source Response from ExpensePoint March 2, 2023 Hi Erica, 10/10 Thanks for this! We are thrilled you experienced a seamless and happy onboarding/support experience. We appreciate your business and comments. Have a great day! Kind regards, Sherry McKeen Shelly M. Director of Finance, Accounting and Business Administration Telecommunications Used the software for: Less than 6 months ### "Perfect Solution" November 20, 2018 5.0 Great customer service. Ease of use. Perfect package. Simple implementation. Pros I love everything about this software. It is easy to use and saves me so much time. The feedback from employees has been overwhelmingly positive. I can't believe it took us this long to pick this software. Cons There is literally absolutely nothing I don't like about ExpensePoint. Review Source Response from ExpensePoint November 26, 2018 Dear Shelly, Thank you so much for wonderful review of ExpensePoint. We all really appreciate all your comments and really pleased that your employees are providing overwhelmingly positive feedback about using the program. Thank you for choosing ExpensePoint as your employee expense management system and for also being our client. Kindest regards, Paul Ansloos - Vice President Global Sales & Marketing. AC Alexander C. VP of Finance Education Management Used the software for: Less than 6 months ### "Product review - Dec 3, 2020" December 3, 2020 4.0 The implementation and set-up of the software was easy. The team at ExpensePoint knows the software well and made it very easy to set-up and start using. As we had questions, they are quick to answer. Pros The software is very easy to use. It is intuitive for the end user. It is also easy to set-up and has many great features that give the software the robustness that it needs. It also has good integration with our corporate cards along with good reports for both analysis and to reconcile to our corporate cards and accounting system. It also has an easy to use export system that allows easy imports into our accounting system. Cons Not all fields that get entered in can easy be used in the export files. It requires customization. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing ExpensePoint Did not have the functionality that we needed. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) CONCUR was more expensive, did not have all the functionality that we needed and was more difficult to set-up and use. Review Source Response from ExpensePoint December 14, 2020 Dear Alexander, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using our software. I am pleased to read that you find Expensepoint intuitive, easy to use and set up and robust for your company's needs. I am also happy to know the analysis reports are making your life easier. We appreciate your business and look forward to a long relationship with your company. Sincerely, Sherry McKeen Vice President - Global Client Relations MH Melanie H. Operations Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Best expense software I have used" January 21, 2020 5.0 Expense reports are not fun for anyone or any department but they are necessary. ExpensePoint makes them user-friendly and the admin features allow you to add rules which give users guidance or reminders of policies as they build reports. Pros The app makes on-the-go reports very easy to build. You can snap a pic of the receipt/paperwork and not worry about keeping track of them while traveling. Cons If you do not use the standard GL account structure, you may not be able to map the exported reports to your system. This creates more hands-on work or creative workarounds. Review Source Response from ExpensePoint January 28, 2020 Dear Melanie, We are so happy to hear that you think ExpensePoint is the "best expense software" your have ever used! This makes us smile. Thank your for the amazing rating. We are happy that you find it user-friendly and that the admin feature that allow you to add policy rules is helpful. Thank you for your business and we look forward to serving you in your expense management needs in the future. Kind regards, Sherry McKeen VP of Client Relations SA Sameer A. Senior Accountant Investment Management Used the software for: 6-12 months ### "Chat with \[SENSITIVE CONTENT HIDDEN\]" March 7, 2019 5.0 Trying to run an expense analysis on companies, expense types, people, etc. and it is helping me a great deal! Pros It is an integrated software that allows you to run analysis without extracting the raw data and working with that outside of the software. Cons The inability to amend reports in analysis manager or to build one that suit your needs. Review Source Response from ExpensePoint October 8, 2019 Dear Sameer, Thank you for your generous review. We appreciate when our clients take the time to share their experiences with ExpensePoint. We love to hear how things are going. We are especially pleased that the analysis feature is something that is adding value to your company. I will be sure to share with Theresa your pros and cons. We are happy that the program is helping you in your work. Kindest regards, Sherry McKeen- V.P. Global Client Relations pN palmo N. contrôleur Used the software for: 2+ years ### "I am not very knowledgeable of the software so often I will call to for support. Support is good. " February 16, 2018 4.0 Pros After consulting with my AP group: increase in speed processing of expense reports by importing into our accounting system. Automated approval process. Manage sales TAX in different provinces. Generate valuable reports for income tax purposes for our sales managers. We like Theresa at customer service! Cons After consulting with my AP group: when importing into SAGE, date document after the import does not provide the actual range date of the expense report but actually the date it was imported. We have to go manually and adjust = inefficiency. Review Source Response from ExpensePoint February 20, 2018 Dear Palmo, Thank you for your review of ExpensePoint. I appreciate your positive feedback and also your comments in the cons section. After reviewing this with our support team I believe we have a solution regarding adding date ranges for reports. I have asked your support manager Theresa to reach out to you regarding this and hopefully provide a solution that works. Thank you again. Kindest regards, Paul Ansloos - VP Global Sales & Marketing DH DONNA H. Accounting Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Monthly Expense Tool" August 30, 2018 5.0 My overall experience with ExpensePoint has been great! The support team, specifically have been very pleasant and responsive with direction and assistance in operating the programs. Most recently, ExpensePoint has tailored reports that are more user-friendly and more readable in the Excel format. We are very happy. Pros I enjoy the flexibility of the software. I can manipulate the information to show only what I want to view in a report. Cons So far, there isn't anything that I dislike about the software. Review Source Response from ExpensePoint September 7, 2018 Dear Donna. Thank you so much for these wonderful comments about ExpensePoint and our support team. It is really pleasing to know that the software has all the flexibility that you need. We really appreciate your business and appreciate your support by providing this superb review. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing MS Matt S. Sneior Finance Manager Financial Services Used the software for: 6-12 months ### "Supurb customer support" December 2, 2020 5.0 Pros Relatively easy to navigate The Customer support provided by \[SENSITIVE CONTENT HIDDEN\] has been amazing Cons Limited to no automated reporting functionality (e.g. automated weekly email reports of expense activity, weekly reminder emails of pending expense items). Limited number of fields read by Receipt Reader (currently only 3) Review Source Response from ExpensePoint December 8, 2020 Dear Matt, Thank you for taking the time to review ExpensePoint. We value your feedback regarding automated reporting functionality. I will forward these suggestions to our Development team. Thank you for the kind words about our customer service. This is one of our core values so I will be sure to pass on the accolade to our support team. They are pretty awesome! Best wishes, Sherry McKeen- V.P. Global Client Relations BM Byron M. Managing Director Medical Devices Used the software for: 6-12 months ### "Expense Point" September 17, 2019 5.0 ExpensePoint has been a pleasure to work with. Pros Our company uses this software in both the United States and Canada and favor the accountability that ExpensePoint provides for both the employee and management. Cons We went into the exercise of setting this software up expecting that it would take less time to plan than it actually did. We were very pleased with the help that we received from customer service as she addressed each issue with clear explanations as we made the transition. Review Source Response from ExpensePoint October 2, 2019 Dear Byron, Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system helpful to ensure accountability for your employees and management. We want to simplify processes for people and make expense management seamless, so to hear this feedback is encouraging for us. In addition, I am delighted to hear that your experience of our customer service was positive and helpful. Thank you for being our client. Kind regards, Sherry McKeen VP-Global Client Relations JS Jenny S. Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "PPG Administration review" January 31, 2019 4.0 Overall, I have had no problems with it Pros I have no problems at all using the software....very easy to use Cons when you submit an expense and realize you need to recall it, you can't so you have to have it "declined" and a notice goes to the person of the expense and they get confused. Also, when it's declined, there isn't a reason as to why the expense was declined. It would be nice to have that addition. Review Source Response from ExpensePoint October 15, 2019 Dear Jenny, Thanks for reviewing ExpensePoint. I am happy to hear that you are finding the system easy to use. I noticed that some of the cons that you have mentioned actually have built in solutions you may not be familiar with. If someone declines an expense you can actually write a comment to say why it is declined. In addition, there is a function called "re-assign expense" that allows the user to recall an expense that has been submitted. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations DT Debbie T. Accounting/Payroll Airlines/Aviation Used the software for: Less than 6 months ### "Best company ever!" October 17, 2019 5.0 Fantastic, people are very friendly and helpful, listen to what you need. Because this program was customized for me my job is faster and easier than ever. Time saver Pros Easy to use, easy to navigate customized for my use Cons there truly isn't anything I do not like about ExpensePoint, how can you not when it makes your job easier and faster. Reason for choosing ExpensePoint Better price, nicer people, people who actually listen to what you need, easier and faster to help me get my job done. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) More expensive, took longer to do as I had to do by hand an expense report for my clients Review Source Response from ExpensePoint October 28, 2019 Dear Debbie, Thank you for your amazing review of ExpensePoint. We are happy you are enjoying the customization and the ease of use. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations JS Jill S. Accountant Construction Used the software for: 6-12 months ### "Software Accuracy" September 17, 2019 5.0 The software codes the expense and makes better use of my time elsewhere. Pros The ability to upload or drop receipts into the software. It makes it very easy for computer inexperienced personnel to use the software. Cons Trying to figure out the approval hierarchy was difficult, but I called my representative - she's awesome. Reason for choosing ExpensePoint Ease of use for personnel in the field and in remote offices. Review Source Response from ExpensePoint October 7, 2019 Dear Jill, Your amazing review is such an encouragement to us here at ExpensePoint. We love Receipt Reader as well, and know the value of accessibility and ease of use for our customers. We are happy to hear your experience with ExpensePoint is positive. Thank you for your business. Kind regards, Sherry McKeen VP-Global Client Relations CR Cathi R. Director, Accounting Services Dept Used the software for: ### "The best Expense Management System you will find!" July 30, 2009 5.0 If you are looking for an excellent online expense management system, your search can now stop. ExpensePoint Web is hands down the best system out there. We looked at several other systems, and even got through the installation stage with another system, only to discover management reporting could not be done. When I found ExpensePoint I was skeptical they could do all they claimed to, but was soon put at ease. The staff at ExpensePoint is very creative in helping to figure out solutions for unique issues. They are responsive to calls and questions. They offered excellent suggestions for implementation which helped ensure a successful transition. Several features we said we would like to see have shown up in product updates. Most of our users have found it very intuitive and easy to figure out. Don't be a "wish I had". Contact ExpensePoint and you'll be a "glad I did"! Pros Cost, webinars, customization capabilities, creativity of the staff to help meet unique needs, the responsiveness of the staff, ease of use, training videos, cost (I know I already said that, but it's important. I looked at several web based expense management systems and this was by far the best and the fact it was the least expensive was a bonus!) Cons I can't think of any, other than supervisors forgetting to log in and approve expense reports. But that's our process problem we are trying to resolve. Review Source Response from ExpensePoint October 9, 2019 Dear Cathy, Thanks for your amazing review of Expense Point. We appreciate your comments so much. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations PJ Pravesh J. Financial controller Real Estate Used the software for: Less than 6 months ### "Great Value. Fantastic customer support" April 5, 2018 5.0 Saved the business both time and money Pros User friendly. Easily adaptable for the specifics of our business . Saved the business both time and money Cons None Review Source Response from ExpensePoint April 6, 2018 Dear Pravesh Thank you for your great feedback on ExpensePoint. We are glad to know that the system is saving your team time and making your overall process of recording expenses much easier. We really appreciate your business and look forward to many years of providing your company with the very best automated expense management. Kind regards, Paul Ansloos Senior Vice President - Global Sales & Marketing. JT Jerry T. President International Trade and Development Used the software for: 2+ years ### "My Experiencer" September 29, 2020 5.0 Wonderful. Personnel are receptive, helpful, and readily available. You guys are awesome. Pros It's easy. I can quickly and efficiently report receipts and prepare almost immediately send them off to our accountant. It's quick, easy, affordable, and it our accountant love it. Cons Nothing. You have it all together from my perspective. Review Source Response from ExpensePoint October 26, 2020 Dear Jerry, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and appreciate knowing you find our software convenient, easy to use and affordable. Thank you for your positive comment regarding our support team. I will be sure to forward this review to them. ExpensePoint values your business and is happy to be your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations BK Bhupendra K. Accounts Payable Manager Logistics and Supply Chain Used the software for: 2+ years ### "Expense Report User Review" January 18, 2019 5.0 We have over 260 users in Midwest & East coast and we have brought them on one platform Pros About the simplicity and friendly usable APP Cons It has issues about uploading the maps for travel related expenses Review Source Response from ExpensePoint October 16, 2019 Dear Bhupendra, Thank you for your review of ExpensePoint. We appreciate your comments about our app being user friendly and easy. Thank you for this. Our Tech support has dealt with the issue of uploading you mentioned. Please let us know if you are still experiencing any difficulty. Thank you for choosing ExpensePoint for your expense management system. Kindest regards, Sherry McKeen-VP-Global Client Relations HC Hannah C. Accounting/Purchasing Manager Computer Software Used the software for: Less than 6 months ### "Wonderful software to organize and report expenses!" October 19, 2020 5.0 Overall our experience with ExpensePoint was great. The implementation and training made everything simple for the administration team and the users. Any problem or question that I had was immediately handled. Pros This software was very easy to learn and understand how to use. Overall, it is very simple to customize it to your company's exact requirements. The best part was the ease of use to all of the users, I barely had any questions! Cons I really don't have any cons about the software. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) We desired a product that would work better with what we needed, and something simpler. The product we switched from was confusing to understand, and never worked properly. I'm so glad that we ditched it and made the switch! Review Source Response from ExpensePoint October 26, 2020 Dear Hannah, Thank you for your 10/10 review of ExpensePoint. We really appreciate your feedback regarding ExpensePoint's ease of use, customization capacity, and your experience with our customer service team. I will be passing your review on to them. It will make their day! Thank you for choosing ExpensePoint. We value your business and look forward to serving your needs. Yours truly, Sherry McKeen VP-Global Client Relations dC dave C. cfo Construction Used the software for: Less than 6 months ### "expense point review" September 9, 2019 5.0 Trainer has been very good to work with, communicates well and sets expectations to get us through the implementation Pros ease of use for our users. they seem to be able to migrate to it easily Cons it's inability to upload directly from chase credit card small business Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) concur was very hard to use and non functional Review Source Response from ExpensePoint October 7, 2019 Dear Dave, Thank you for taking the time to provide a review for ExpensePoint and your great comment regarding our support. We know how important it is to ensure our clients receive excellent training and setup. In regards to Chase and uploads, we are currently working on the direct integration with Chase. Another option for you to consider is we do offer ExpensePoint World Card as a no fee option for our clients. That would be a quick fix for direct integration. Thank you for choosing ExpensePoint as your automated expense reporting solution. Kind regards, Sherry McKeen VP-Global Client Relations Dawn L. Finance and Operations Assistant Wine and Spirits Used the software for: Less than 6 months ### "Easier to Manage Receipts" September 26, 2019 5.0 This has been a very positive change for the company. Uploading receipts is less stressful for the employees. It's harder to lose receipts when you can take photos of them easily while on the go. It makes my life easier - since I'm not tracking down people for their old receipts. I also like that all statements and receipts are in one place and it's easy to search and filter to see only the information you want. Having the option to run reports on spending trends is also crucial. This will be beneficial when conducting employee reviews. Pros The ease of uploading receipts has made a chore (scanning every receipt at the end of the month) a daily task of taking photos. The receipts automatically link to the credit card statement once it is uploaded which makes it much easier to see if there are receipts missing. For me, it makes approving expenses easier and more efficient. Cons We are still in the learning stages. Every time I thought I couldn't perform a task, I found out that I could. Review Source Response from ExpensePoint October 2, 2019 Dear Dawn, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using the Receipt Reader feature and Receipt Wallet. Knowing that these functions are making your life easier and expense approving more efficient is a great encouragement to us. We want you to know we appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations JP Jordan P. Sales Manager Computer Software Used the software for: 2+ years ### "Great Support" November 18, 2020 5.0 Really great support Pros Easy to use, but they have a very responsive and efficient support desk that gives real peace of mind Cons SWYPE keyboard not supported until next release, but only couple weeks away Review Source Response from ExpensePoint December 2, 2020 Dear Jordan, Thank you for your amazing review of ExpensePoint. We appreciate your feedback regarding your experience with our support team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come and SWYPE keyboard capability. Yours truly, Sherry McKeen VP-Global Client Relations JM JACKIE M. VP of Finance/HR Insurance Used the software for: Less than 6 months ### "Wish I would have done this years ago!" June 1, 2020 5.0 I am so glad that I found ExpensePoint and implemented this solution for our expense reporting. Even for a small company the time savings and efficiencies are tremendous. The conversion and training process was very easy and my only problem is what to do with all the time we are saving!! Pros The ability to eliminate manual process and make it easier for capturing receipts and expenses for all users. It is a huge time saver to individual users as well as accounting staff. Cons I have not experienced anything at all that I don't like about the software. Reason for choosing ExpensePoint I liked the way ExpensePoint looked better than others I reviewed and the mobile app as well as web version were more user friendly. Review Source Response from ExpensePoint October 26, 2020 Dear Jackie, Thank you for your great review. We love it when our clients are happy! We are thrilled that ExpensePoint is saving your users and accounting staff valuable time. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations NG Nicole G. VP, Finance Events Services Used the software for: Less than 6 months ### "Taking expense reporting to the next level" September 26, 2018 5.0 ExpensePoint allows our employees to organize their receipts and expenses, which helps them be more efficient, transparent and timely with their reporting. It is extremely easy to navigate as both a user and administrator. Pros multiple ways to save receipts to the wallet mobile app is very user friendly for our employees on the road very easy to customize categories endless analysis reports excellent training and ongoing support team Cons no way to automatically populate information for recurring charges unable to edit multiple charges from the same vendor at once to save time Review Source Response from ExpensePoint October 10, 2018 Dear Nicole, Thank you so much for the wonderful 5 star review of ExpensePoint. We appreciate all of your comments including your feedback regarding reoccurring expense population and editing multiple expenses for one vendor. This is excellent feedback and I have asked Kelly from our CRM team to contact you regarding editing multiple charges from the same vendor as I believe we have a solution to this which she can show you. We have added your other suggestion to our internal development 'wish-list', so hopefully we will see this feature added in the future. Finally, thank you for choosing ExpensePoint and for being our client. We really appreciate your business. Kindest regards, Paul Ansloos - Vice President - Global Sales & Marketing. LR Lloyd R. Controller Market Research Used the software for: Less than 6 months ### "Time Saving Product " September 16, 2019 5.0 We are saving time across the board. From ease of use for team members to administrators. Accuracy of billing out of pocket costs to clients is a win for ICG and its clients. The staff at ExpensePoint has been there to help us out through the on-boarding process. The ExpensePoint team has made the transition as smooth as possible. Pros Easy for employees to get on board. Employees love getting reimbursed quickly via direct deposit. Employees also love not having to hang on to their receipts for reimbursement. Cons Setting up the back end of product to work with our existing accounting software. Reason for choosing ExpensePoint Software functionality, ease of use, scale-ability, and cost Review Source Response from ExpensePoint October 7, 2019 Dear Lloyd, Thank you for your great review of ExpensePoint. We are thrilled that you are enjoying the time saving,and ease of use of the system. We know the task of setup can be daunting, and we are always here to help our clients to make the process as smooth as possible. We appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - VP - Global Client Relations DD DU D. Accounting Supervisor Consumer Goods Used the software for: 2+ years ### "Expense Point Support " March 7, 2019 5.0 It is such a phenomenon customer service team I have ever had. They are always there whenever we need their help on any issues that we have had. Great company for our Expense Point system! Pros Easy to use. Easy to update whenever we need to. Cons Nothing. I have no comments right now. I would keep it as is. Review Source Response from ExpensePoint October 8, 2019 Dear Du, On behalf of the ExpensePoint team, I would like to thank you for your generous review. 10/10 are nice numbers. Thank you. :) The benefits you have mentioned are why we created this expense management solution. We are so pleased that you are finding ExpensePoint great for Packaging Service Co., Inc. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations RW Rosa W. Representative Hospital & Health Care Used the software for: 2+ years ### "Navigate with Ease" January 8, 2019 5.0 Pros I maintain ExpensePoint for multiple users. I find ease in entering report for each user and I am able to easily locate the report after it has been submitted. I also find the Receipt Wallet helpful. As the users I maintain turn in receipts I can keep them in an easily accessible place until I have all the receipts I need for the report. The Google map option is also a convenient way to have exact mileage for trips. Cons Once I learned the program I have had no issues. Review Source Response from ExpensePoint October 16, 2019 Dear Rosa, Thank you so much for these wonderful comments about ExpensePoint. It is really pleasing to know that the software has all the flexibility that you need. We also love the Google map option. It makes reporting the mileage so easy. We really appreciate your business and appreciate your support by providing this superb review. Sincerely, Sherry McKeen VP-Global Client Relations Talk to a Capterra advisor for free and get results within 15 minutes.