# Page 6 | ExpensePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ExpensePoint the right Expense Report solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92390/ExpensePoint/reviews --- ExpensePoint 4.8 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 12th, 2026 # Page 6 - Reviews of ExpensePoint ## Showing most helpful reviews Showing 126-150 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jayma W. Office Administrator Design Used the software for: 6-12 months ### "Expense Point Review" December 5, 2019 5.0 Excellent, which is why I brought it with me to my new job! Pros I appreciate how easy this program is to use, it is very intuitive when it comes to building a report. For the behind the scenes things help is just a call away and everyone is very patient. Cons I would like to be able to delete a report when it is completely inaccurate and start over without being charged. Even though that rarely happens Reason for choosing ExpensePoint Familiarity and ease of use considering the audience. We chose this about a year ago, there were other attributes Expense Point had that Expensify did not. Review Source Response from ExpensePoint January 6, 2020 Dear Jayma, Thank you so much for the amazing review. We are pleased that you took ExpensePoint to your new job and that you find it easy to use and our customer service of value. We are happy you are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations SH Sara H. Financial Analyst Pharmaceuticals Used the software for: Less than 6 months ### "Really great experience" December 9, 2019 5.0 ExpenesePoint has been really great to work with. \[SENSITIVE CONTENT HIDDEN\] was always responsive and did a great job answering our questions during the selection process. He didn't pressure us one way or the other, and made the selection process very comfortable. \[SENSITIVE CONTENT HIDDEN\] has been so great through implementation process and continued support with the product. She is always available and quick to offer a helping hand. Pros It's simple to use and straightforward. We're really looking forward to using the upcoming features to help streamline our processes. Cons So far, the software has worked really well for us. Reason for choosing ExpensePoint We looked at a few different options. We're a new company with a lot variance in monthly spend and expense reports. ExpensePoint offered the flexibility we needed at a very reasonable rate. Since choosing ExpensePoint, we learned of additional features that will help us work more efficiently. We've been really pleased so far. Review Source Response from ExpensePoint January 6, 2020 Dear Sara, On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that it has been a great experience for you, and that you find it easy to use. It is also great to know that ExpensePoint has streamlined processes for you. Thank you for your kind words about our team. I will be sure to let them know. Respectfully yours, Sherry McKeen VP-Global Client Relations AB Andrea B. Project Manager Used the software for: 2+ years ### "Great value, fantastic customer support!" December 18, 2017 5.0 This has saved us time and money in the expense reporting process. Pros Easily adaptable for the specifics of our company. Highly responsive customer support. Intuitive application for staff to use. The Receipt Wallet makes capturing expenses the easiest part of my job! In researching a solution for our expense reporting, I am extremely satisfied that I chose ExpensePoint. It was the only application I found that incorporates everything I was looking for: high level reporting, automation, approval pathways, and ease of use for staff. Review Source Response from ExpensePoint December 19, 2017 Dear Andrea, Thank you so much for your great feedback on ExpensePoint and in particular how the program has made things so much easier for everyone. Thank you for being our client and we look forward to a very long relationship with your company. Kind regards, Paul Ansloos V.P. Global Sales & Marketing GO Graeme O. Chief Operating Officer Computer Software Used the software for: Less than 6 months ### "Easy Deployment Ever" March 15, 2017 5.0 We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless. We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly. The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times! Would highly recommend it to anyone considering a move to ExpensePoint! Pros Ease of use Cons Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful. Review Source Response from ExpensePoint March 15, 2017 Dear Graeme, Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client. Kind regards, Paul Ansloos Director of Global Sales AC Angela C. Accounting Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Love ExpensePoint" September 30, 2019 5.0 The Rep has been nothing but helpful, starting with initial conversations with staff members, to consistent support when I email her with questions. She is always so kind and quick to respond should I have any questions. ExpensePoint itself has worked very well with our Financial Software and am so happy to not be manually entering this information in on a monthly basis. Pros How simple it is for not only our users to manage their credit card purchases, but from an administrative standpoint it's so simple to review and approve. Cons Managing the user and permissions portal is sometimes a bit confusing, but nothing worthy of a formal complaint. Review Source Response from ExpensePoint October 7, 2019 Dear Angela, Thank you so much for choosing ExpensePoint and for letting us know that you are loving it! We are pleased to know that you find it easy to use and it has simplified your submitting, reviewing and approving process. That is music to our ears. You are a valued customer and we look forward to continuing our work together. Kindest regards, Sherry McKeen- V.P. Global Client Relations RH Rhonda H. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Learning to use Expense Point" October 26, 2018 5.0 Once I reached out to get some training/assistance, the light bulb went on. I feel I can now have more accurate reports from staff, and we can all become more productive rather than spending time on clumsy expense reports. Pros Since I have started using Expense Point for staff , my processes have become easier. With the credit card integration, staff members will be less likely to overlook submitting an expense. My customer service representative is VERY helpful. Cons It is not really intuitive in learning some parts of the program. After some training, it becomes easier, but the training is necessary to use it to it's capability. Review Source Response from ExpensePoint November 14, 2018 Dear Rhonda, Thank you for your wonderful review of ExpensePoint. I am really pleased that your expense report process has been enhanced by the program. I know as an administrator there are a few areas to learn about the program and one of the things we are going to be publishing soon is an Administrators Guide which will be accessible directly within the program. Also I know that you will be well supported by our amazing support team if ever you require some help. Thank you for choosing ExpensePoint; we really appreciate your business. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing. BT Becky T. Fiscal Associate Higher Education Used the software for: Less than 6 months ### "Efficient and Consolidated" August 20, 2018 5.0 Elegantly designed, and brilliantly constructed. Pros The software allows us to run a smooth expensing operation without the hassle of paper files. In and of itself, the interface is easily navigable to both front and back end users, allowing a pain free, expedited approval process. Additionally, ExpensePoint's phone application makes it easy to upload documents, approve transactions, and everything in between while on the go. Cons ExpensePoint does not have a centralized manual that users are able to reference. Even though there are short 'how-to' video clips, there are many details that are not explained, resulting in a mandatory customer service call. Review Source Response from ExpensePoint September 11, 2018 Dear Becky, Thank you for your wonderful review of ExpensePoint. We really appreciate your feedback and are pleased that ExpensePoint is working really well for you and your team. Thank you comments regarding ExpensePoint being Elegantly designed and brilliantly constructed. This is a truly appreciated comment, one which I will pass along to our UI design and IT team. I wanted to also acknowledge your comment about a centralized manual for employees and let you know that we working on releasing an Administrators guide which you will have access to and as well we are working on a FAQ so that users can search frequently asked questions within ExpensePoint. We can also create a custom user training video just for your employees. I'll have your customer relationship manager Kelly reach out to you regarding details on this. Finally, thank your for being our client; we really appreciate you business. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing. MH Mike H. Owner Used the software for: ### "I could not be happier!" June 22, 2011 5.0 I recomend this to all companies big and small. The ExpensePoint team goes the extra mile to bring you incredible service. In the past I have used other expense software and I have never seen such a pain free implementation process. My salesforce was able to do training from their pc's on recorded training and I did not loss and productivity. My accounting department is happy, and my employees are happy. Win win for me. Pros The features are exactly what I needed for my traveling workforce. I picked ExpensePoint because of it's ability to grow with the company and the knowledge that it is evoling to todays changing technology. My implementation not only got me started on creating that first report but gave me the knowledge to maintain the system on my own. When setting up the credit card transactions I was able to create the template in 15 minutes and import. My regular hour process of entering them is now gone and I can literally finish an expense report in minutes. The design of the system really does keep the end user in mind. Cons So far I have not found a single reason! Review Source Response from ExpensePoint October 9, 2019 Dear Mike, Thank you for your great review of ExpensePoint. We are happy are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations SH Susan H. Director - Finance & Administration Used the software for: ### "Expense Point Increased our Efficiency" November 14, 2014 5.0 Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around. Review Source Response from ExpensePoint November 14, 2014 Hi Susan, Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier. We look forward to continuing to serve you and your company for many years to come and thank you for being our customer. Kind regards, Paul Ansloos Dir. Global Sales AV Arne V. Controller Civil Engineering Used the software for: Less than 6 months ### "Great software!" December 15, 2022 5.0 Gained lots of insight into where our money was going, and EP allows us to make decisions based on the actual data. We did not have this before Pros Ease of use, great customer support, works well with accounting software.Very customizable to our needs Cons Does not integrate to all accounting systems, hard to blame them for. Review Source Response from ExpensePoint March 2, 2023 Hi Arne, Thanks for taking the time to review ExpensePoint. I'm thrilled you can use the data ExpensePoint provides to make informed business decisions. This is great! Thanks for your business. Kind regards, Sherry McKeen DP Dave P. Project Coordinator Used the software for: ### "Very good product & great customer service" March 20, 2015 5.0 I was tasked with looking into Expense Point for our company because we'd been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn't find any user manuals, but what I did find was a contact name'.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I've received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations! Review Source Response from ExpensePoint March 20, 2015 Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing MF Matt F. Tech Construction Used the software for: 6-12 months ### "Customer Service Great and Easy to get a hold of. " February 25, 2019 5.0 Pros its very flexible to use and spend time one without repeating itself. Cons nothing really, some of the layout takes time to get use to. Review Source Response from ExpensePoint October 8, 2019 Dear Matt, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback, especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations RB Rob B. President Business Supplies and Equipment Used the software for: 2+ years ### "ExpensePoint- Review" March 5, 2020 5.0 Excellent Pros Customer support, which is not needed often, is awesome. Theresa in particular rocks. Cons Not always the most intuitive for me navigate. Also, there are more bells and whistles than we need. Review Source Response from ExpensePoint April 17, 2020 Dear Rob, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations P.S. We think Theresa rocks too! CL Cindy L. Director Finance Non-Profit Organization Management Used the software for: Less than 6 months ### "Water First" February 14, 2023 4.0 Very good. Our contact has been very helpful and accessible, she has answered every question quickly. Pros It's fairly easy to use, any issues have mostly been related to the complexity of our GL coding which has nothing to do with ExpensePoint. Cons The analysis capabilities could be more flexible. I would like to be able to add columns (data fields) to existing reports or create my own reports from scratch using any data field available but it seems limited at this point. Review Source Response from ExpensePoint March 2, 2023 Thanks for your review, Cindy. We appreciate your business. Thanks for the positive feedback regarding ease of use and the support you received in your onboarding. Please contact our support team to discuss the possibility of a customizable report for your needs. We would love to develop that for you. Happy expense reporting! Sherry McKeen GB Greg B. VP Operations Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "ExpensePoint Review" December 3, 2020 5.0 Exceptional! Especially with \[SENSITIVE CONTENT HIDDEN\] in the beginning and \[SENSITIVE CONTENT HIDDEN\] through to implementation. I have never worked with a more impressive, professional group of people! Pros Ease of use and overall attention to detail. This product has been thoroughly well thought out and designed. The reporting capabilities are outstanding! Cons At this time, there is nothing that I can think of. Alternatives considered [Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/) Reason for choosing ExpensePoint Initial product presentation by \[SENSITIVE CONTENT HIDDEN\]. One of the best presentations I have ever sat through. Product features and cost. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) The \[SENSITIVE CONTENT HIDDEN\] decided to politicize his company and began to blast out political candidate choice emails and we did not agree with that choice. Review Source Response from ExpensePoint December 14, 2020 Dear Greg, Thank you for your growing review of ExpensePoint. We are happy Tubbesing Solutions LLC is enjoying the system. I will be sure to pass on your praise to our Solution Specialist who presented to you. We think she is awesome as well. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen Vice President - Global Client Relations OJ Olga J. Director of Operations Pharmaceuticals Used the software for: 6-12 months ### "Anonomys" February 13, 2019 5.0 It would be helpful to have a step by step guide for how to fill out an expense report. The videos and training happen too fast and then we are left with questions after the training. Would be helpful to have the training happen with clients live receipts. CSR has been very helpful. Pros Ease of submitting expenses that are outside of American Express. Cons The uploading of receipts to reconcile American express is cumbersome. It is difficult for Purchase orders that come in at different times, which are billed to AMX as they are received.. The receipt reader reads one total per receipt. So multiple copies of the same receipt are needed to reconcile the expense on one given order. Review Source Response from ExpensePoint October 15, 2019 Dear Olga, Thank you for reviewing ExpensePoint. We are grateful for our clients and their feedback. Your recommendation regarding training is a good idea. We are in the process of updating and expending some of our training tools. Please do not hesitate to reach out for customer service. We love to give hands on support to our clients when they need it, whether it be a front end user or an administrator. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations VR Verified Reviewer Sales Operations Coordinator Machinery Used the software for: 1-2 years ### "Great program for keeping track of your expenses!" March 12, 2019 5.0 Pros The ease of use is the best part of this program. Once you learn how to use it you are golden. It really helped streamline reporting my expenses. Cons The training could be improved a little. I am pretty computer literate, but required additional help from a user before I got the hang of it. Review Source Response from ExpensePoint October 8, 2019 Dear valued customer, Thank you for your review of ExpensePoint. We are encouraged that our expense management solution has streamlined your reporting process. Thank you for your feedback about the training. I will pass it on to our Implementation Department and we will look for ways to improve. Our customers are golden! So thanks for letting us know how things are going. Sincerely, Sherry McKeen- V. P. Global Client Relations SM Stephen M. Accountant Renewables & Environment Used the software for: Less than 6 months ### "Review" March 20, 2020 5.0 Super interactions. Extremely knowledgeable, attentive and communicative team. Really made this an extremely easy tool to get up and running. Well done \[SENSITIVE CONTENT HIDDEN\]! Pros Navigation, functionality of the app, ease of rollout Cons Data integration with VISA took longer than expected, but was delivered on time. Not Expense Point issues, entirely on card issuer. Alternatives considered [Basware](https://www.capterra.com/p/431/Basware/) Reason for choosing ExpensePoint Lower on-going cost, no upfront out lay Review Source Response from ExpensePoint April 17, 2020 Dear Stephen, Thank you for your kind review of ExpensePoint. We love 10/10! I am pleased that you are finding the system easy to navigate and especially how easy you found it to have Expensepoint up and running. Thank you for being our client. Have a great day. With appreciation, Sherry McKeen VP-Global Client Relations ER Ernie R. Director of Business Systems and Information Technology Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use. Great help with installation and configuration" April 11, 2019 5.0 Pros The timely response from the installation team to resolve initial configuration issues. Cons Difficulty in importing the data into our financial system. To be fair, most of the issues have been with our financial accounting software. Review Source Response from ExpensePoint October 7, 2019 Dear Ernie, Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system user friendly and that your experience with our support team in the implementation was a positive one. Thank you for being our client. Kind regards, Sherry McKeen VP-Global Client Relations LM Leslie M. Accounts Payable Specialist Food Production Used the software for: Less than 6 months ### "Expense Point Implementation" July 21, 2022 4.0 Pros Ease of use. Initial set up was not difficult. Cons Set-up documentation is lacking. Basic set up information is not available. Review Source Response from ExpensePoint November 28, 2022 Dear Leslie, Thank you for reviewing ExpensePoint and your comment regarding support documents for implementation. This is something that we are working on to improve our implementation experience. Thanks for choosing us. Respectfully yours, Sherry McKeen – VP-Global Client Relations JJ Josh J. Organizational/Tech Manager Used the software for: Less than 6 months ### "Customer Service and Technical Training at its B E S T ! ! ! " April 18, 2018 5.0 Pros The software itself has an easy-to-use desktop and mobile interface. You can use the software via web or download the desktop app for quick access. My company's application was slightly different from common use and the team at ExpensePoint quickly assessed the need and manipulated the program to best fit. Not only that, they continuously trained us on using the program AND were quick to troubleshoot anything that did quite work with the manipulated features. Cons Unfortunately, it is a stretch to find a con, but as a team we agreed that being logged out after 5 to 10 mins of no activity. Review Source Response from ExpensePoint April 20, 2018 Dear Josh Thanks you for the great review of ExpensePoint. I am really pleased that we were able to accommodate and customize ExpensePoint to you company¿s unique needs. I will also pass along your comments to your ExpensePoint team members. Thank you for choosing ExpensePoint as your expense management system and thank you for being our client. We look forward to providing expense management services to you for many years to come. Kind regards Paul Ansloos - Vice President Global Sales & Marketing. MB Mathieu B. Financial Controller Information Technology and Services Used the software for: Less than 6 months ### "Very great tool and great team" March 27, 2018 5.0 I get the expense report from the staff and visa reconciliation done a lot faster. People love the fact that they don,t lose their receipts anymore, which also helps save everyone a lot of time. Pros Very great and complete expense report tool. Wallet options, receipts readers, credit card integrations are all great tools that make save a lot of time. The app is very user friendly and straight-forward. Customer service and Professional services are very helpful and responsive. Cons Web-based software is a bit slow and could be more userfriendly and the process for recording expense reports in accounting would deserve some work Review Source Response from ExpensePoint May 10, 2018 Dear Mathieu, Thank you for the great review of ExpensePoint. We really appreciate the great feedback. I am happy to hear that the system is really simplifying your employee expense reporting process especially now that you have your credit card transactions coming in. It definitely is a nice feature and help you to reconcile your monthly credit card statements. Thank you for choosing ExpensePoint we really appreciate your business. Kind regards, Paul Ansloos - Senior Vice President - Global Sales & Marketing. DM Deborah M. Accounting Administrator Import and Export Used the software for: 2+ years ### "Awesome Tool" November 27, 2018 5.0 Great time-saver for both user and admin. Great support, easy training, great price, easy to navigate, reps less likely to loose receipts! Pros Great Support! CSR has always been there to assist in any way necessary! Easy to use for both user and admin, affordable, built-in training and such a time-saver for everyone! Cons Sometimes a bit slow but overall a great software. Review Source RO Ronita O. Sr Accounting Finance Manager Computer Software Used the software for: Less than 6 months ### "Easy to use " October 29, 2020 5.0 Overall experience was great , very satisfied with the training and respond to emails and calls if any questions. The implementation was s smooth process there was no hiccups or employee complaints Pros Easy to use Reporting smooth Implementation Tracking of expenses Cons Unfortunately we were unable to use the automatic ACH payment due to some requirements which the company was not ale to provide because of confidentiality Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Expensify was very limited on resources , and did not work well for our needs and there is no customer support where you can call or email for urgent matters. Review Source Response from ExpensePoint December 2, 2020 Dear Ronita, On behalf of the ExpensePoint team I would like to thank you for your great review. We created this expense management solution to help businesses save time and have seamless process for expense management. We are pleased that your experience with implementation was helpful and efficient. Have a great day. Respectfully yours, Sherry McKeen VP-Global Client Relations MT Mike T. Region Manager Dairy Used the software for: 6-12 months ### "Great service" June 4, 2019 5.0 Had a small issue finding a charge, The rep was very helpful and fast to respond. Issue fixed. Pros easy of use, overall this is a great program Cons Nothing at this point. We have been using the program about a year. Review Source Response from ExpensePoint June 11, 2019 Dear Mike, Thank you for your wonderful review of ExpensePoint. I really appreciate your great feedback and really pleased to know that you are really liking the program. Thank you also for being our customer. p.s. I'm a big fan of Dippin Dots Ice Cream ;-) Kind regards, Paul Ansloos - V.P. Global Sales & Marketing Talk to a Capterra advisor for free and get results within 15 minutes.