Who Uses This Software?

Businesses that offer recurring classes and events such as dance, gymnastics & cheer, swim, theater, academics, athletics, K12 education, music, art, and more.


Average Ratings

164 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $44.95/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ClassJuggler
  • www.classjuggler.com
  • Founded 2003
  • United States

About ClassJuggler

ClassJuggler Dance is an affordable cloud-based customer & class management solution for dance studios, packed with features to simplify how you run your business, such as class scheduling, student/family/instructor management, robust email tools, easy-yet-powerful reporting tools, invoicing, online bill pay & customer self-service, free online/phone support, and a 100% mobile-friendly customer portal so your customers can sign up and pay for classes online! Sign up today to get 30 days free!


ClassJuggler Features

  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management

ClassJuggler Reviews Recently Reviewed!


From the onset the Class Juggler screen looks complex as there is a lot to look at all at once.

Mar 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

Cons: I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

Overall: There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

Vendor Response

by ClassJuggler on March 10, 2018

Thanks for your review, Shannon. Glad to hear that ClassJuggler helps you keep track of student makeups and to facilitate your staff reward system! We also appreciate your comments regarding account payments. We take such suggestions into consideration when planning upcoming product upgrades.

What a Timesaver!

Mar 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online bill payment

Online registration

Easy to use

Cons: I wish it had an app for phones/iPads that administrators could use

Overall: I own a small children's art studio named Bristles Art Studio. We teach after school art lessons, host paint nights, children's birthday parties, paint your own pottery, and summer art camps! I was having such a hard time with keeping up with accounts and registration. When I would host my summer camp registration, there would be an angry line out the door!! Now with ClassJuggler, I can host registration online, and people can register in their PJ's! It is so easy for them to "hold their spot" in a summer camp by depositing money online with their credit card, and I don't have to worry about hassling them for weeks about it. The best part about ClassJuggler is thier customer support. I have called a few times when I got into a part of the software that I wasn't sure about. They spend time with you on the phone, walking you through every step! It really is amazing! I am not computer savvy at all, but I can do Class Juggler. I also like that I can email or text certain groups of students about reminders or class cancellation, without having to email my entire list of customers. I used to use another software for emailing customers, but now I just use ClassJuggler. It has been a huge timesaver for me. I used to spend so much time after students left, getting the accounts in order. No more!

Recommendations to other buyers: Great customer service. Excellent with helping me through the process!

Vendor Response

by ClassJuggler on March 30, 2017

Lissa, so glad to hear that ClassJuggler's efficiencies have help you get rid of your "angry lines out the door" during registration. :) We look forward to serving you and your Bristles Art Studio for many more years!

Overall good. There are some things that I would like looked at for efficiency in our application.

Mar 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money

Pros: I like the ability to pull reports, to manage attendance and to mass communicate with clients. I also like that I can get to Enrollment History quickly and also the ability to annotate notes on most screens as needed.

Cons: The update in the software that changed the attendance view for students. The 12 month view is too much information on the screen at once. Maybe 3 months at a time. The way we use that application we offer make-ups 3 months from the time a class is missed. With 12 months of attendance in the screen you have to filter through too many entries to locate a missed class from 3 months back. Access to 12 months is great but all 12 months on the screen is too much. Also, if you are looking for an entry from Jan 2018, you have to change the reference date to Jan 2019. It's annoying!

Vendor Response

by ClassJuggler on April 30, 2018

Cheryl, the ability to see more attendance was a feature enhancement requested by many of our clients. Not all updates are met with enthusiasm, we realize. I think that adding a range dropdown to the screen, letting you choose how much information you would like to see, would be a great compromise and would satisfy your desires.

As to your second issue, you may not be understanding the use of the reference date. The reference date is the center point for viewing attendance entries. If you want to view attendance from Jan 2018, just choose January 2018 as your reference point. This will show attendance from Jan of 2017 (one year earlier) up through Jan 2019 (one year later than your reference date). I hope this helps.

Does the job, and can use some improvement

Mar 29, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Secure online credit card payments and processing and statement delivery.

Easy class list update and creation for printing.

Good mobile site. Can do everything on phone that can do on computer.

Cons: Not intuitive. Very challenging for new users.

Overall: Once learned, functionality is reliable. Regularly hear from parents that the system is very difficult. Regularly discover that parents have registered, but not enrolled, which leads to frustration. Wish there were more ways to easily communicate with classes, parents, schools. The email template approach for communication is limiting and frustrating. Would like to be able to include school contact and instructors on some mass emails. Appreciate the recent addition of being able to email multiple classes. That is a HUGE help. Being able to make mass charges or credits to all classes at one school would be very helpful. The ease use for me is good, but it's not an intuitive system.

Recommendations to other buyers: Thank you

Vendor Response

by ClassJuggler on September 06, 2017

Thanks for your review, Natani! Greatly appreciate the suggestions you've submitted for possible product improvements. As you've noted here, we create regular updates to improve the usability of ClassJuggler and your suggestions will help, thanks!

8/2017 - With our most recent update we've completely rewritten our Customer Portal to be 100% mobile responsive. This should be a huge improvement for your customers.

Good Software for the money and great customer service

Mar 21, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reliable, updates are useful. Reporting often has an export option so it can be manipulated and customized in excel. Monthly tuition statements are easy for the customer to read and understand. Customer service is helpful.

Cons: No recital/performance/ dance order option. Not very pretty to look at and not intuitive.

Overall: This is our 2nd year using the software for our dance studio. Last year we used it to for our student enrollment, class scheduling and reporting. This year we started using it to bill our customers and track tuition and payments. I relied on customer service quite a bit while I was setting up the financial side of things, and they were extremely patient and helpful. We still only accept cash or check but are looking at adding a credit card option for next year. We also don't use the customer portal option currently. Class Juggler has helped us keep our heads as we grow.

The only thing I would like to see is an option to help us create recital orders. The interface isn't very pretty or intuitive, but it does function well and it doesn't take much time to figure things out. I would rather have a hard working reliable software than an unreliable one that looks pretty.

Vendor Response

by ClassJuggler on April 17, 2017

So glad to hear that ClassJuggler has helped you "keep our heads as we grow," Suzanne. :-) And we hope to continue growing with you, which we will continue to do by listening to your suggestions and allowing them to influence our ongoing product development, so thanks!

Amazing company with the BEST personalized customer service!

Mar 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Have I mentioned customer service?

Cost

Cons: I haven't come across any that weren't fixed.

Overall: Classjuggler has all the functions we need we need and more. That being said, I can go on to describe what you can find on their website or I can tell you what I love about them. I'm choosing the second option. At a time when customer service options are being limited (email or live chat only) classjuggler still offers free phone support. Admittedly, I'm not very technologically inclined. The staff has always handled me with grace and kindness with a splash of humor. All messages are returned PROMTLY and sometimes they even respond after hours! How often so you see that?!

Additionally, they are open to suggestions and have made changes to the system based upon direct feedback. I was so impressed the day they listened to my concern and then changed the system because of it!

They are a small business that deserves our support not because they are small, but because they are wonderful and have earned it! The small business part is just a bonus!

A huge thank you to John and his staff for years of wonderful service!

Vendor Response

by ClassJuggler on March 30, 2017

Wow, Aline, such detailed reasons for why ClassJuggler has proven to be the right choice for Exploration Movement -- we are grateful, and honored to continue serving you.

Decent but many flaws

Mar 24, 2017
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The reports are great. Customer service has been helpful when I can get ahold of them. sending a mass email is good.

Cons: The log-in process is a pain, automatically having a password reset is annoying (why do this?), we need information that ClassJuggler doesn't get for us (we need a spot for teachers name to run a report by teacher, I've brought this up many times but no one has helped), We need parent info to be a mandatory field, such as phone number and email address. having customers in the cart check out that we can't check out (we have to contact each parent, terrible use of our time) is an inconvenience for our team.

Overall: This software isn't very versatile. We use it for our after school classes and there are many features that it lacks. Trying to get the support team to change or add a feature sometimes works but mostly doesn't. It might be better for a dance studio that doesn't have a lot of moving parts but our school does. Would love to discuss more about how ClassJuggler could improve on our account to become a better system.

Most flexible class management software

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extreme flexibility in class scheduling, class pricing, payment options for customers. Great support as well.

Cons: Has a bit of an "old school" feel especially in the customer login area. No feature to show teacher bios to help customers in selecting classes.

Overall: Our organization has been using ClassJuggler for over 10 years, and we love it. We are not actually a dance school. We are a homeschool cooperative, but it works great for our situation. We have looked at tons of other class management services over the past 10 years, but we have never found one with as many features at such an affordable price. Since we offer a la carte classes in all kinds of subjects on a varying schedule with varying costs associated with each class, our program does not fit into most "school" software programs. The ones that might work are extremely expensive and not as flexible. ClassJuggler has always been able to handle all of our complicated needs.

Vendor Response

by ClassJuggler on April 15, 2017

Thanks for your 5-star rating, Elise. Glad to hear that ClassJuggler is working well for your homeschool coop. You'll be happy to know that we're upgrading the customer login in 2017. :)

Needs work

Mar 21, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Being able to have all the members in one place and bill them monthly is great.

Cons: Wish there were better notifications for when students have unpaid fees.

When the attendance sheet is open, it would be great to click on student's names and open their profiles in a new tab.

When the attendance sheet is open it would be great to have the status of their monthly balance available.

Overall: The cost of the service is great but we wish features were added, updates were made, and ease of use improved.

-It would be great to see the status of students with unpaid tuition when the attendance is open. It would make it easier to also be able to click students individually and open a new tab to view their profile when looking at the attendance sheet.

-It gets frustrating when we can't click back and return to the previous page sometimes.

-Many customers complain that the site looks outdated and isn't customer friendly.

Recommendations to other buyers: To shorten the url link to just www. classjuggler.com/msjsgym The current url is too long and complex: https://www.classjuggler.com/cj/priv/cssc/auth/cssc_signin.php?cssc_id=2481

Vendor Response

by ClassJuggler on April 06, 2017

Thanks for your valuable feedback, Monika. We'll be adding your suggestions to our planning for future product development.

One thing - if you want a shorter URL for being able to give it out directly to customers or for your own purposes, you can use bit.ly URL shortening service (free) to make it much shorter. Try this to get to your customer sign-in page: bit.ly/msj-2py

It does the job, but it's "Clunky

Mar 24, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It does the job. Meets overall needs. Customer service has been responsive. It is stable (doesn't crash all the time). Cost is included in our franchise fee.

Cons: it is clunky, feels like a program that has been added onto and added onto for so many revisions that it is difficult to keep things fluid.

inability to sort billing screen by number of days past due (or date).

Inability to automate both the bulk creation of invoices and the bulk sending of invoices.

inability to choose the number of classes, customers, students, etc that show up on a screen

that there are so many steps to do simple tasks

Overall: I am a franchisee, so the cost of the program is part of my franchise fees, and I cannot speak to it's cost. The program does what I NEED it to do, and Customer service has been great from the beginning, whether it was to get me started and set up or helping me through things I didn't understand they have been very good.

That being said...I sometimes get frustrated at the ...(i don't know what else to call it) clunkyness of it though. It does the things I need it to do, but it takes a bunch of steps, which can be aggravating.

Occasionally, I am unable to do something the way I WANT to do it, such as sorting lists by a certain headder or automating a certain process. But, on the plus side, it has never crashed on me, it is not difficult to use,(once you get the hang of it) and overall, it is a sturdy platform, that meets my NEEDS list but falls short on my WANTS list.

Recommendations to other buyers: It's not bad, it's just cumbersome, which makes it time consuming

Vendor Response

by ClassJuggler on April 01, 2017

Thanks for your constructive feedback, Tabitha. We'll include your input on our product improvements list.

CJ saves me hours and hours of time!

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is made specifically for dance schools and understands our needs! Upgrades and improvements are very much appreciated.

Cons: I wish the billing cycle could be tweaked more specifically to fit the needs of individual studios. I wish the credit card possibilities included PayPal since it's so much cheaper.

Overall: Excellent customer service- always friendly and helpful! 5 star awesomeness. I gave 4 starts only because there are times when I have to wait for a call-back and wish I could reach someone immediately. Great software for my dance center. When we first started using CJ, I felt like I was on vacation because it simplified my job and saved me so much time. I don't know what I would do without it!

Vendor Response

by ClassJuggler on March 30, 2017

Thanks so much, Jessie, for your words of praise. Any time ClassJuggler's efficiencies can help you to "feel like I was on a vacation because it simplified my job and saved me so much time," we are tickled pink. Thanks also for your constructive requests for billing and merchant processing. We will take these into consideration on future product upgrades.

Other software have more updated and efficient options. Seem class juggler is being left behind

Feb 22, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Price your cost is cheaper. To be honest there is not a lot that we like about the software other than the cost

Cons: Outdated. This is a big problem and to be honest we are looking at other software because the software does not fit our needs as well anymore

Vendor Response

by ClassJuggler on February 23, 2018

Philip,

We certainly would love the opportunity to talk with you about what you are looking for in features. I reviewed our database of feature suggestions for the past 4 years, and only see one submission (more of a question) from SEGA during that time. The best way to improve our software is with feedback from our clients. Tell us what we can do to improve our services.

Additionally, there may be capabilities or ways of doing things that could benefit SEGA that your staff does not know about. We'd be happy to work with your staff and offer suggestions or training to help benefit your business and take full advantage of ClassJuggler's features. We are motivated to help.

Perfect for my business

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and record keeping to pull up balances due for all of my parents and to also see the growth of my studio

Cons: Not being able to click on each student from the class tab to enter payments etc.

Overall: I've been using Classjuggler since 2014 and have to say, it was the best decision I've made for my business. I went from keeping my books on paper and having no monthly billing statements for my customers. There is so much that Class juggler offers with such a low monthly cost I wouldn't use anything else! The website is so easy to use and operate. My mom who is my office manager and is 65 does it with ease! We love Class juggler!!

Recommendations to other buyers: It is such a user friendly system.

Vendor Response

by ClassJuggler on April 01, 2017

Delighted to hear that ClassJuggler has proven to be such a user friendly system for you. Thanks for your specifics about what it does well for you, as well as the one feature item that could benefit from an upgrade. We'll look into that.

Personal opinion

Apr 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way to manage accounts, create reports and for the most part, user friendly.

Cons: Email functions have some control challenges.

Would still like to have some better options for recording specific info regarding prospective customers and tracking details as we wish.

Overall: As a dance studio director, I have found Class Juggler overall to be a great addition to our company! I still wish there were some additional ways to record specific information for Prospective customers and keep them out of our Active count.

Also, I find the email functions a bit "unreliable." Often, even after selecting specific customers, mass emails go out and therefore cause more time needed to respond and clarify to the unintended receivers.

Vendor Response

by ClassJuggler on April 05, 2017

Shelly, thank you for your positive review! Please feel free to contact us regarding the e-mail issue you're having and we'll see if we can address that.

Fantastic Software for my dance studio business!

Mar 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability, self-service features, administrative and billing tools, ease of use, and wonderful customer service

Cons: There could be improvements to the look of the software. It is not the most aesthetically pleasing, but I would prefer reliability over looks any day!

Overall: I have used ClassJuggler for four years and I love it! The support system at ClassJuggler is wonderful, they are always available to help with whatever I need and their training programs make set up virtually stress-free. My customers love the self-service features and my staff are able to work from anywhere so that our business can run smoothly. I used to spend many hours per week on administrative tasks and billing, but now I have so much more time to focus on other aspects of running my business. I would highly recommend ClassJuggler for your business!

Recommendations to other buyers: Take advantage of the teacher training that ClassJuggler provides! There are workshops and YouTube videos that will be a big help in getting started and learning to use new features.

Vendor Response

by ClassJuggler on March 30, 2017

Thanks for your testimonial, Shelby, for your warm words regarding our customer service, training, efficiencies, and the customer self-service tools. You'll be happy to know that we are right now in the early stages of a product facelift, so even that will soon be something you can rave about. :)

For the most part easy customer entry and enrollment features.

Mar 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: ...Access and adjustable date ability to Customer Balance Statements for printing or email.

...Pre-Pay ability.

Cons: ..Lack of versatility with start and stop dates; would like to be able to insert a preset start and stop-date instead of waiting for actual day and then going in to complete task.

..Being able to have make-up and trial attendees be recorded in number of students for that particular day in that particular class shown under capacity categories when list classes for day.

..Being able to record multiple charges before saving to customer account.

..For reports being able to use search words.

Overall: Ability to record and track customers.

Vendor Response

by ClassJuggler on April 30, 2018

Ann,

Some of your suggestions are really great. I'll get them added to our suggestions database for possible inclusion in a future release.

You can also make suggestions directly to us on any screen in ClassJuggler by clicking on the "Suggest a Feature" button. Give it a try any time you have an idea.

GOOD EXPERIENCE

Mar 21, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THE ORGANIZATION THAT GIVE ME ON MY BUSSINESS.

Cons: I NEED A TIMECLOCK, AUTOMATATION FOR ENGAGE THE NEW CLIENTS; LIKE HAVE A AUTOMATATION EMAIL AND TEXT FOR THE REMINDER OF THE TRY OUT CLASSES AND MAKE UP CLASSES.

Overall: MY EXPERIENCE IS VERY GOOD, GIVE ME ORGANIZATION AND LET ME MAKE A LOT OF THINGS ON LESS TIME. I WANT THAT THEY INTEGRATE SOME OTHER FEATURES, LIKE A TIMECLOCK FOR THE INSTRUCTORS, AUTOMATATION FOR THE MAKEUP AND TRY OUT CLASSES FOR GIVE THE REMINDER TO THE CLIENT, A SEARCH TO THE EMAIL TEMPLATES. BUT OVER ALL WAS A VERY GOOD SOFTWARE, THE CUSTOMER SUPPORT WAS FAST AND TAKE ACTION VERY FAST TO THE NEEDS OF THE CLIENTS. I WAS SATISFIED.

Recommendations to other buyers: VERY GOOD

Vendor Response

by ClassJuggler on April 17, 2017

Thanks so much for your words of encouragement, Alicia, and also for your product improvement suggestions! We will keep these in mind as we make upgrades to the product.

Simplified my business!

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and ease of billing

Cons: That I have to log in every time I want to check it, but that is totally understandable

Overall: We own a gymnastics bus and have a couple hundred students go through it every week. We kept track of everything in the beginning with paper and recently switched to ClassJuggler. My experience has been nothing but amazing. These guys have great customer service and using ClassJuggler has saved us a lot of money. I am able to easily collect customer payments and send out statements of what they owe with just one click. I also love that they are constantly adding new features. This was the best move we have made for our business in a long time. We love ClassJuggler!

Vendor Response

by ClassJuggler on April 06, 2017

Hi, Kira, and thanks for the high review score! It's great to hear that the customer service and value and efficiencies have meant so much to you and your business.

Great Software

Mar 22, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and it's very convenient.

Cons: N/A

Overall: I've had a great experience with ClassJuggler. It does so many things from helping stay organized to increasing retention, providing, special customer/account reports, financial reports etc... The customer support has been great and always willing to assist wherever they can. Not to mention constantly providing tutorials on new features and keeping this system fresh. This has been a great asset to our business.

Recommendations to other buyers: If possible follow up with customers to make sure they getting the best value and usage out of it. Some people may require a little more assistance. This will help them use the system more effectively and efficiently.

Vendor Response

by ClassJuggler on April 05, 2017

Thanks for the strong score, Damon. Glad to hear how ClassJuggler has helped you with so many things, including increasing retention, providing, special customer/account reports, etc. :)

Easy to use and great product

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is top notch and the software features are perfect for my business. There are frequent updates based on customer needs to ensure the usability is as effective as possible.

Cons: I would like to use more images in customer emails for aesthetics but no images are allowed (only links to images).

Vendor Response

by ClassJuggler on February 25, 2018

Thank you for your review, Jerri, and your high rating! :) You can of course use more images in the emails you create for your customers, but we understand your request ¿ that you would like the convenience of being able to upload images into ClassJuggler rather than pulling them from an Internet web address. We will take this suggestion into consideration when looking at future product enhancements. To your point, we make them often. :-)

ClassJuggler has been a great resource for both nonprofit youth groups that I work for.

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Offers plenty of reports, an online parent portal, and inputting financial info is easy. The customer support is absolutely amazing. They answer emails quickly and are always friendly on the phone. They were able to quickly register all 150 families in our orchestras in less than a week and helped us set up the parent portal in less than a day.

Cons: It is not the most straightforward in the beginning, when you are trying to figure out how to read transaction pages, and a lot of features that would be convenient just aren't there (yet!). Unfortunately you can only submit one registration fee per account, and you have to manually change it for courses that might have a different fee included in the cost. There are other small nitpicky things, but honestly the cons are not huge.

Vendor Response

by ClassJuggler on April 29, 2018

Thanks for your kudos, Rana. Glad to hear that the reports, financials, and other features are proving to be valuable to you! Thanks, too, for your improvement suggestions; we use these to influence product development.

Class Juggler for our Dance School

Mar 21, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great Customer Service

Cons: It doesn't have all the reports we need in our business

Overall: Overall, Class Juggler has been great. It took us a very long time to figure it out, but now that we have had the program for over two years, we are realizing that it is a huge time saver and convenient to our customers. I wish it had more features for recital costuming, like our other program, but that is a small request. I do feel like they listen to your feedback and their customer service is fantastic!

Vendor Response

by ClassJuggler on April 19, 2017

We are grateful for your review, Ashley, and we are particularly glad to hear that ClassJuggler has proven to be a timesaver for you and a convenience to your customers. We also appreciate your request for a couple new features. We use this kind of feedback to influence any future product improvements.

Good Programe

Mar 24, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The birthday recognition, billing detail as far as charging and the teacher alerts.

Cons: It is hard at times to get the types of reports we need. Some of the options are not quite what we need so we end up having to manually get the information or print a couple different reports to get the info we need.

Overall: This is a great program for the price. There are some features that would be easier to use if they took out some extra steps. A lot is learning the system, it can be a bit daunting but gets easier with practice. Customer service is great and very quick to respond. All in all a great program for the price.

Recommendations to other buyers: An easier way of handling the online store. Making the reports more proficient and detailed, or an ability get more detail on one report.

Vendor Response

by ClassJuggler on April 01, 2017

Thanks for your review, Scott. Glad to hear that you're finding it a good value. We'll take your reporting features/usability suggestions into consideration on our next product upgrade.

Great program for our gymnastics program

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand.

Cons: So much information especially for a beginner!

Overall: We have loved using Class Juggler for our gymnastics program. They are always available to help if we need help! The program is very easy to learn and is easily manageable!

Vendor Response

by ClassJuggler on April 17, 2017

Thanks for your VERY strong five-star scoring, and sorry about the volume of information/features, Shembra -- somewhat unavoidable given the depth and breadth of the program and its capabilities. This is why we encourage new customers to take advantage of our one-on-one free introductory online/phone call sessions. This way, we can help you target the specific features you need and get up to speed quickly on them. Anytime you are about to broaden your ClassJuggler experience into a new feature, please don't hesitate to contact us! :-)

I use Class Juggler at work and have had an easy time using this for over a year now

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the layout and easy access to profiles. If we ever have a problem with the system or would like something changed, we have no problem getting someone from customer support on the phone to assist us. Everyone from customer support is also very good about calling us back in a timely manner.

Cons: I really dislike the fact that once a transaction has been entered, you cannot edit the transaction, you have to completely delete the transaction. I also dislike that the system does not automatically save progress. This makes it hard to multi task

Vendor Response

by ClassJuggler on April 29, 2018

thanks for your feature suggestions and for your kind words on the customer support and change requests and the overall layout! your input helps us to understand our customers key priorities, information we can use to make ClassJuggler an always-improving product!

I've been extremely happy in all aspects.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you do the initial setup it is very straightforward and the ease of use is great. The support is also fantastic. I love the reports it can generate and their usefulness. It is very affordable and that is important as we serve many low income families.

Cons: A few glitches - How to include both parents in class emails when the parents are divorced and only one is registered.

Many of my customers forget to put in their cell carrier.

Yahoo has sometimes been difficult with emails from Class Juggler

Overall: The efficiency factor is priceless. I am a huge fan of this software and everything about this company.

Love Class Juggler

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the everything about it. It is very user-friendly.

Cons: The one thing that I didn't like was that you could not put an attachment on an email but I am pretty sure that that has been updated now.

Overall: I love class juggler! It has been a life saver. It helps me keep all of my classes and instructers organized. Tuition is very easy to keep up with. Love the text and email customers options! Don't know what I would do without it!

Vendor Response

by ClassJuggler on April 19, 2017

Thanks for your high praise, Casey. We hope to continue living up to your expectations for years to come. Very glad to hear that ClassJuggler has done much to help you manage tuition, instructors, and classes, and that you have found the program very user-friendly.

Classjuggler makes keeping track of students SIMPLE and predictable!

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Transactions are so easy to keep track of! If an employee doesn't know what to do, it takes less than three minutes to explain the process.

Cons: One thing that I would like is to have easier access to parents and students, most of the time I have to go all the way back from start when I need to go back in the system.

Vendor Response

by ClassJuggler on April 29, 2018

We so glad you find the tracking of students simple and predictable, Emily, as well as the ease of performing transactuons. We appreciate both the kudos and the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and will take your input to heart as we make further updates

Great flexibility for a studio that offers a variety of programs

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible platform for setting up classes and events

Gradual increase in price as customer base grows

Cons: Cannot sort class lists by age

Overall: We have been using ClassJuggler for about 2 years now and have been very happy with the functionality. We offer a variety of different classes and events at our studio, and were having a hard time finding a system that could manage them all. ClassJuggler offered a flexible platform where we could set up all of our programs and manage them easily. ClassJuggler is constantly updating their software adding new functionality that make our job even easier. Looking forward to many more years growing our business with ClassJuggler.

Recommendations to other buyers: Great for studios that offer more than one type of class!

Vendor Response

by ClassJuggler on April 17, 2017

Thanks for the high score in words of praise, Shelley! Glad to hear that the functionality of the program has served you well. We also appreciate your product suggestion.

Overall very satisfied

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The new parent portal is much easier to use. Parents who were kind of afraid of the old one seem to be more at ease

Cons: I would like to be able to see if mass emails are being opened by customers. Parents tend to say they never got the email. At another studio I worked for I was able to go to their profile and see which emails were opened

Also it would be helpful to be able to go back to the same customer criteria after you check an individual account

Vendor Response

by ClassJuggler on February 25, 2018

Glad to hear your customers are enjoying and taking advantage of the new parent portal, Jo Ann! Interesting feature suggestions as well. As our long time customers know, our most beloved features came from suggestions put forth by them, just as you have here. We listen, and it influences future product upgrades.

This software is easy to understand and quick to maneuver around.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Classjulggler because it offers me everything I need to maintain client information and smoothly run my business. Also, the customer service is AMAZING!

Overall: I am able to benefit from the simplicity of the software, the design helps me navigate in a small amount of time, therefore, I am able to accomplish more within a smaller window of time.

Vendor Response

by ClassJuggler on February 25, 2018

Thank you, Tara, for sharing your review and for your high rating of ClassJuggler. We greatly appreciate it, and especially appreciate hearing that you find the software easy to navigate and understand. Thanks for the customer service kudos as well. :-)

Great program, user friendly and convenient.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have been using class juggler for many years. It is user friendly for our staff and customers. It saves us time and energy so that we can focus on our students.

Cons: The Email feature can be frustrating at times. I wish there was and easier way to attach pictures and add photos.

Vendor Response

by ClassJuggler on March 19, 2018

Thanks for your great review, Shannon. So glad to hear that it's a time and energy saver for you! We appreciate both the kudos and the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and will take your input to heart as we make further updates.

Cumbersome.

Feb 23, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like being able to quickly print class rosters for my teachers and being able to easily enroll one student in multiple classes.

Cons: ClassJuggler is not intuitive - some registration and billing steps occur out of the expected order, and with no "back" option, you have to restart the entire process if you want to correct an earlier step. There are few indications of required fields, and the flow of information collection and processing in the software does not follow the flow in which the information would be used in real life. This includes billing, entering info on students, creating classes, etc. The ability to customize and save settings (i.e. reports, fields) is minimal.

Overall: ClassJuggler is a way to organize info on classes, students, customers, and billing. Unfortunately, it isn't as user-friendly or powerful as other software like MindBody.

Great Integrated Management System

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Ease of use

- Responsive user interface

- Reports

- Support

Cons: - All reports should have the option to download in CSV format

- eMail template, it would be nice to create the email text on the fly

Overall: We migrated from a previous system mainly due to the difficult end-user interface, since then we have increase our productivity and our users are very satisfied with the ease of use specially setting up new semesters, classes and events.

Vendor Response

by ClassJuggler on April 04, 2017

Thanks for the high score and high praise, Alfredo! Glad to hear that ClassJuggler.com has increased efficiency, gotten good end user feedback, and has particularly served you well in regards to setting up new semesters, classes, and events. Your suggestion on report functionality is something we will look into for future upgrades.

We have used Class Juggler for 5 years and are very happy with the convenience it offers

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: No more emailing or mailing families and easy for people to pay. Organizes families for our staff and allows us to keep track of new students and families

Cons: It's not quite as flexible as we would like but we have made it work for our schedule.

Vendor Response

by ClassJuggler on March 28, 2018

It's been a pleasure serving you for these past five years, Kathryn! Glad to hear it's helped you organize families/students and keep up communications with them. With each upcoming release, we hope to add flexibility to ClassJuggler's functionality, per your hopes.

Easy to use

Mar 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use from a computer, convenient, saves time, increase productivity

Cons: I wish there was an app. The company I work for has us on the road a lot and the zooming in and out is time consuming. We have to continuously scroll all over the screen zooming in and out on our cellphones. I also think it would be great to be able to send attachments along with the emails.

Overall: classjuggler is easy to use! It's extremely helpful to keep attendance up to date, and see enrollments almost instantly. I really wish an app was available because that would make it perfect.

Vendor Response

by ClassJuggler on April 25, 2017

This is great content, Jamie, both the praise and the suggestions. We value both and will use the latter to influence product development.

Great software

Mar 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service, ease of use

Cons: None

Overall: I seriously LOVE Class Juggler! The customer service is top notch, and very quick with answers to my questions! Class Juggler is reliable and stores all my customer's info so I can access it easily! I even run credit card payment through this site! Very well thought out and organized site! I highly recommend Class Juggler!

Vendor Response

by ClassJuggler on April 17, 2017

We seriously love you too, Molly! :-) Thanks for the strong review, and glad to hear that you've particularly appreciated the customer service, reliability, customer data management, and credit card payment processing. Thanks!

Lightening the Load!

Mar 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to navigate...once you know what you are doing!

Cons: There are a lot of drop boxes that i will never use. It can be confusing.

Overall: Having class juggler has changed the way I do business. Client registration is easier , billing is a cinch, and I no longer have to make the dreaded calls to collect my fees! I'm so glad that I chose this program to help me run my business.

Vendor Response

by ClassJuggler on April 06, 2017

It means much to us to hear that ClassJuggler has positively changed the way you do business, Tracey, and thank you for sharing this publicly. We appreciate it and the high scores!

Works great!

Mar 21, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Support

Cons: Sometimes difficult to navigate, unclear where to go for certain actions

Overall: The best thing about our experience with ClassJuggler is the exceptional customer service we receive. They are very responsive to requests for new features and reports of issues. The program is easy to use once you get the lay of the land, and highly customizable for different levels of access within our organization.

Vendor Response

by ClassJuggler on April 19, 2017

Thanks for your review, Katie! We are grateful to hear that we have been able to add value to your ClassJuggler experience through strong customer support.

I've been using Classjuggler for over 6 years and its like having my own personal assistant !

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classjuggler software has the whole package. Anytime I need a special report for one of my classes. I call customer service and Im advised in about 2 steps and I have what I need. I love that I can check

my class attendance right on my phone.

Overall: I could not run my business without ClassJuggler. Has so many features to manage all my classes.

Vendor Response

by ClassJuggler on March 19, 2018

We sure appreciate your glowing testimonial, Simone, thanks! We're happy to continue serving as your online personal assistant :)

ClassJuggler Review

Mar 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Email capabilities. Ease of reports.

Cons: For instructors the attendance on smartphones is not easy to read (zooming)

Overall: Would be great to have an app for the mobile businesses to make it easier for instructors to take attendance. Taking attendance on phones is somewhat tedious and a lot of zooming in and out. Maybe and app with just attendance capabilities would be helpful.

Vendor Response

by ClassJuggler on April 01, 2017

Thanks for strong scoring and your product suggestions, Kelly! Mobile compatibility is on the list of upcoming product upgrades that we are targeting.

We love Class Juggler. It has been a blessing . I feel the technical support is excellent

Feb 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use once it is set up. I like that I can look up balances, people's phone numbers, e mails whenever I want. I love being able to send mass e mails to my customers and send e mails to certain classes easily

Overall: puts everything at my fingertips and up to date immediately.

Vendor Response

by ClassJuggler on April 29, 2018

Thanks much, Pamela, for your high score and the specifics you like, such as our support, ClassJuggler's ease of setup, data access, and more!

Quick as a wink!

Mar 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For the most part, it helps more than hinders.

Cons: Occasionally I make a mistake typing and when I go back to chg. it erases and I must start over.

Overall: I manage accounts and send emails out daily. Accessing them is easy. Weekly, I fill out a report of how my week went. To me, it's quick and easy!

Recommendations to other buyers: N/A

Vendor Response

by ClassJuggler on April 01, 2017

Thanks for your positive review, Paula. Glad to hear that ClassJuggler is creating efficiencies for you. We'll add your constructive input to our product improvement notes.

I use classjuggler daily and it has helped the companies efficiency.

Sep 14, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that there is very little delay in a parent enrolling and an instructor receiving the notifications. Taking roll, and being prepared is important and this helps.

Cons: What I like least is there is not an app. I, and other instructors have to use it on the road daily and it's very annoying to have to pinch the screen to make it larger than smaller over and over. Also timing out every 30 minutes is a huge inconvenience

Overall: It helps relay information faster from Instructors to the main office. It also helps separate groups by age with all the features.

Very time consuming.

Feb 26, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: All info for all classes is there.

I can't really think of any more pros. The review will not submit unless I add more characters.

Cons: Way too many screens. I have to go from screen to screen to screen. Setting up a new school is time consuming because each one has to have their own class, category, etc...

There are no quick views of entire school.

Class Juggler is great!

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: Wish there was an app for teachers to be able to access since our teachers are off-site.

Overall: Class Juggler has made our life so much easier. Our business runs more smoothly now that our registrations come in to us in real-time and our customers have more access to their accounts. It's been great for us as a business and for our parents who enroll in our programs!

Vendor Response

by ClassJuggler on April 17, 2017

We are honored by your high scores, Brooke, and happy to hear that ClassJuggler has made your life easier and your business run more smoothly. Thanks also for your product feature suggestion of an apple for teachers. This is something we have already begun brainstorming on.

Overall I love the software, some parts are challenging to use.

Feb 22, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Online registration and client portal! The ease of having clients enter their own info correctly has streamlined everything. I also love that I can enter a credit card payment into the system instead of wasting time and paper by using the machine.

Cons: Adding make up classes is complicated because you have to have the student attendance open at the same time and switxh back and forth. The credit card swipes we got to make things easier don't work with a chip an just cause frustration.

It's wonderful to always be able to talk to a person when I need customer support.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the customers and our business have 24 hour access. It's pretty easy for customers to access their online accounts

Cons: I would be able to customize a tiny bit more for our program. We are not a traditional activity program and there are some things I'd like to customize for us.

Overall: My business has been easier to run because of ClassJuggler.

Amazing customer support, constantly surprised by the adjustments.

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the customer portal! It as cut my work in half by allowing customers to take care of their account on their own. We have cut down on our paper use so much already, and not even half of our customers have logged on yet.

Cons: the pre-built in prorating for pricing classes doesn't work right. It assumes the first class is whichever day you enrol the student, and there is no way to change what their actual first day is, meaning we have to do all prorating by hand.

Love the program and customer service is always available if I get stuck!

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The reports available to keep track of student accounts, it's all in one place! I love I can look up all the students credit card info and payment details so easily.

Cons: The screen is a bit confusing with so many tabs and menus.

Vendor Response

by ClassJuggler on March 19, 2018

Thanks for your high scoring of ClassJuggler, Brandy, and that the reports and credit card features are serving you well. Sorry about the volume of information/features -- somewhat unavoidable given the depth and breadth of the program and its capabilities. Please continue to take advantage of our one-on-one online/phone support. This way, we can help you target the specific features you need and get up to speed quickly on them. Anytime you are about to broaden your ClassJuggler experience into a new feature, please don't hesitate to contact us! :-)