Who Uses This Software?

With a powerful platform that can be tailored to meet a clients individual needs, 1 EDI Source products are designed to support clients in the retail, manufacturing, logistics, transportation and healthcare industries.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 1 EDI Source
  • www.1edisource.com/
  • Founded 1989
  • United States

About EDI/HQ

1EDISource has been a leading provider of innovative EDI software solutions and dedicated in-house support for over 25 years. Our products are customizable for any industry: from CPG and manufacturing to healthcare to transportation and many more. While EDI may be a standard, your business is unique. With that in mind, we have designed our products and support to provide a powerful platform that is flexible and tailored to meet your unique business needs.


EDI/HQ Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

EDI/HQ Reviews Recently Reviewed!

The EDI HQ team has always been positive and very helpful whenever I have needed EDI Support.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and intuitive, even to the least experienced EDI coordinator.
The staff has thorough knowledge of the EDI products and has always
provided prompt and efficient responses or made knowledgeable
recommendations to solve an issue. The friendly and helpful attitudes
are awesome and they make one feel like the most important customer
they have worked with all year! EDI HQ software is awesome as is the staff.

Cons: Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.

Overall: Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!

This product is better than I expected!

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how I can see the original X12 data plus the mapped data after translation. I love that I can QUICKLY see errors or mapping that is failing based upon business rules. I love how I can see the history so easily. This software has made EDI easier. It has an easy to understand user interface.

Cons: My issue has never been with the software. I love the software! I find the SAAS solution to be weak. It really is more of a remote connection with a VPN than a true SAAS. No copy/paste between the 1EDI tools and my desktop. My outlook doesn't work while I have the VPN connection. This truly is the biggest problem 1EDI has.

1EDISource - software is adequate but customer service and technical support needs improvement

Feb 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.

Vendor Response

by 1 EDI Source on February 20, 2017

We are so sorry to hear about your unhappiness with the recent support at 1EDISource. Garden of Life has been a valued customer of 1EDISource, Inc. for many years and we have successfully collaborated on a number of successful projects. While there have been some challenges, the most current initiative remains a high priority and we are dedicated to driving its success. Organizationally we are fully committed to providing an exceptional customer experience and will work tirelessly to ensure your problem is solved.

We use the EDIHQ product for importing/export and mapping our EDI .

Mar 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Gave us visibility into our EDI transactions. Was able to interface with our ERP system. Automated the entire EDI process. Has notification abilities to allow us to be proactive instead of reactive to potential problems.

Cons: The job scheduling portion is a separate product with an additional cost and without it you are at the mercy of the server's task scheduler which can be unreliable with no notification capabilities.

I've been using it for 18 months to monitor and maintain EDI transactions.

Mar 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy Navigation, good reporting, logs and audit trails to help ensure transmissions are complete and accurate.

This is the easiest and the most complete EDI software I have ever used.

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When they created this software, they included every situation that an EDI person would need to process EDI. EDIFACT, ANSI X12, XML, CSV, Flat files.... The set up for AS2 and FTP protocols are easy and quick. It is nice to say to a new customer that I can handle what ever kind of file they want to send. Any report or email is easy to set up and the scheduled task, either by time for by existing files makes this EDI run smoothly.

The software is easy to use, has a lot of functionality and allows for growth.

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the ability to define my own file handling methods. The filtering for the transactions is easy to use and the flexibility of this software is fantastic.

Easy to use and built to last....

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: A 1 EDI Source customer for over 8 years, and with a few major s/w upgrades under our belt and tens of thousands of EDI transactions processed so far. EDI/HQ is a very good EDI solution with reliable performance and timely customer service and support.

Has been a great product for our company

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's intuitive and easy to use. Automatic setup of EDI data from incoming transactions is a huge bonus. Takes the guess work out of setup.

I use it to communicate data with a small group of customers.

Mar 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started out with a very small group of customers that we were doing EDI with, but have now added some more. This product was very easy to set up the new customers. Also, with adding the new customers, we also started doing different types of EDI specs. The mapping was very easy to get through, and if I had an issue trying to map something, the customer service was very helpful and explained the process to me.

Use of 1EDI in the Healthcare Industry

Oct 26, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale.

Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged.

Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients.

Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating.

Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced.

Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at.

Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users┬┐ needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.

Motor and Air Freight Invoice Processing

Oct 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program has been reliable for high volume processing of freight bills for a variety of file types. It allows flexibility to map data to other resources and reporting that can be used to track volumes. The dashboard is one of the best benefits of the program. It has a variety of tools and alerts to make monitoring easy. You can easily drill down to data that needs attention or view that data is flowing correctly. After everything is setup, the program runs itself on schedules and can email you reports of the processing. The program also allows the user to export and import setups from test to production environments easily, so this makes it a much faster process.

Getting the initial setups completed and creating maps for all of our trading partners was the biggest hurdle, but after completing the first few setups it was easy.

Westin Foods - EDI feedback - please read

Oct 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ.

These comments also come from a background and usage of two other companies we use for our other divisions.

Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task.

New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year.

Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems.

Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes.

Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.

This is the 3rd EDI software I have worked with, and it is by far the best.

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1 EDI Source products are easy to work with, intuitive, have great functionality, and make mapping easy. The user has the ability to create his/her own processes and file definitions so that they fit the need of the business. The dashboard is incredible and lets you monitor all your processes at a glance. Searching for documents is very easy.

I've been working with their products for over 10 years, and haven't found a con yet.

Extremely Pleased with Service and Product

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There have been no issues with either the product or the service. It might be nice to have a little more in the way of options for customized reports, but overall extremely satisfied. Every person that has helped with any questions has been very professional and the system has done what I was told it would do, so no suprises.