Who Uses This Software?

With a powerful platform that can be tailored to meet a clients individual needs, 1 EDI Source products are designed to support clients in the retail, manufacturing, logistics, transportation and healthcare industries.


Average Ratings

47 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 1 EDI Source
  • www.1edisource.com/
  • Founded 1989
  • United States

About EDI/HQ

1 EDI Source has been a leading provider of innovative EDI software solutions and dedicated in-house support for nearly 30 years. Our flagship EDI software EDI HQ is now even more powerful within our new HQXchange (HQX) platform, creating a single comprehensive EDI solution with unrivaled depth and flexibility. HQX bundles EDI HQ, IntelligentXchange visibility portal and AS2 Complete secure data encryption software with our expert technical EDI support all in a convenient subscription model.


EDI/HQ Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

EDI/HQ Reviews Recently Reviewed!


I love the dashboard and the readable format version.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer.

~The Jobs and automation allows you customized alerts and reports delivered right to your inbox.

~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users.

~The client version allows the regular users to do their research on their own saving us time to run reports for them.

~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job.

~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler.

~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey.

~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again.

~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth.

Overall, I think the design, the ease of access and control are pretty good.

Cons: ~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters.

~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

Overall: Ease of use, Control, visibility

Use of 1EDI in the Healthcare Industry

Oct 26, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale.

Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged.

Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients.

Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating.

Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced.

Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at.

Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users¿ needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.

Westin Foods - EDI feedback - please read

Oct 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ.

These comments also come from a background and usage of two other companies we use for our other divisions.

Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task.

New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year.

Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems.

Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes.

Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.

User friendly Software that tackles all the customers from simple to very complex

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to use HQ to solve all of my custom programming needs in one spot rather than using my ERP. HQ automatically sets up T-sets with new customers so most of the set up is done for you. It is very easy to update sender receiver ID's, create carbon copies for the DSV customers that you don't need to flow through your ERP but rather just forward the 850 to the warehouse for pick, pack and shipping. It is also easy to navigate through the system because the language makes sense. I have over 30 customers that all have different needs but so far every need has been met with HQ.

Cons: The only thing that is tuff about the software is figuring out how to use Map Designer but I think with proper trainer it wouldn't be an issue.

Overall: It runs the whole company

The EDI HQ team has always been positive and very helpful whenever I have needed EDI Support.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and intuitive, even to the least experienced EDI coordinator.

The staff has thorough knowledge of the EDI products and has always

provided prompt and efficient responses or made knowledgeable

recommendations to solve an issue. The friendly and helpful attitudes

are awesome and they make one feel like the most important customer

they have worked with all year! EDI HQ software is awesome as is the staff.

Cons: Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.

Overall: Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!

EDI/HQ meets all our requirements. My overall experience has been quite positive. Good Choice.

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We purchased the cloud based version of EDI/HQ, so for me, the biggest advantage is that I don't have to worry about maintenance and upgrades. I can focus on on-boarding our trading partners, which is fairly simple. Support is great. Techs are very knowledgeable and friendly.

Cons: No documentation; reference/user guides. If I can't find what I need on TWiki, I have to call support. Support is quick, but sometimes you just want to find the answer yourself. I'm not a big fan of TWiki. I find it cumbersome to use.

Overall: We've only implemented EDI invoicing at this point. We've been able to eliminate the need for our C-store managers to enter invoices manually, saving them time and trouble, and allowing them to focus on their customers. Item level inventory is also more accurate at the store level. From an IT perspective, issues are easier to research. Also, sending and receiving data is much easier and more reliable.

This product is better than I expected!

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how I can see the original X12 data plus the mapped data after translation. I love that I can QUICKLY see errors or mapping that is failing based upon business rules. I love how I can see the history so easily. This software has made EDI easier. It has an easy to understand user interface.

Cons: My issue has never been with the software. I love the software! I find the SAAS solution to be weak. It really is more of a remote connection with a VPN than a true SAAS. No copy/paste between the 1EDI tools and my desktop. My outlook doesn't work while I have the VPN connection. This truly is the biggest problem 1EDI has.

Capterra-loader

No better EDI software on the market

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

Cons: There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

Overall: 25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.

Capterra-loader

overall excellent!

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.

Cons: The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.

Overall: increased efficiency and functional department ownership of issues that are related to their respective departments.

EDI/HQ is a great tool for any type of EDI. Robust and easy to use.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The automated trading partner and t-set setup functionality saves a lot of manual entry. The mapping tool is very easy to use and provides instant feedback during the creation process. Easy access to alerts and errors. Integrates with other ERP systems nicely via ODBC connections.

Cons: I wish there was reporting capability beyond "EDI Reader". We are integrated with Crystal Reports, but it is a tad clunky and only older versions can be used with EDI/HQ. Would like to see a built in report design and scheduling tool.

Capterra-loader

This is excellent software. Even for a novice, it was easy to learn and works very well.

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.

Cons: Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.

Capterra-loader

Long time user of product and support

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use...functionality. It can handle many different kinds of formats inbound and outbound.

Cons: Reporting can be better...when mapping, if the user can loop thru the data to test the different situations one mapping to using the different operators.

Overall: I have worked with EDI/HQ for several years and it keeps getting better. I use it for X12 and EDIFACT and I appreciated that the EDIFACT side was enhanced to make it easier and better to map.

Again, reporting and loop data testing while mapping would be a BIG plus.

Capterra-loader

Excellent product. I recommend it to everyone who needs an EDI solution

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Very easy to navigate. Setting up the product was very intuitive and seamless. Creating maps for each of the partners we had was no issue at all. A few partners had unique requirements and creating those custom maps was very easy.

Cons: Some of the features are buried/hard to find. Once you become familiar with the product, you can work efficiently.

1 EDI Source Review

Aug 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Set it and forget it. Once we set up our configuration, we is so automated we rarely have to do anything with it.

Cons: The interface does take some time getting used to. It might just be the complexity of EDI in general, but the software has a big learning curve.

Overall: EDI/HQ helped get us up and running fairly quickly and are quick to respond to requests. The support is fairly expensive though.

Great Product, easy to setup trading partners, t-sets and jobs for automation.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to set up a new partners, t-sets, jobs and transaction filters. The flexibility of designing the dashboard so that i provides me with everything i need when i log in. The mapping process is easy to use for basic maps.

Cons: The mapping process can sometimes be somewhat challenging when doing more complex validation/configuring of the output data.

Solid & Dependable. Easily manage multiple partners.

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility to customize and automate using easy to build processes, jobs, and triggers. Do not need to be programming expert.

Cons: Initial learning curve was steeper than experienced with other EDI applications. Dashboard layout and design can intimidate and confuse new users.

Overall: Ability to setup and customize automated EDI processing with multiple partners.

Outstanding Customer Support - were there every step of they way. From Install to going live

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to automate the entire EDI process. Reporting is excellent, allows us to see every document (in/out) as well as any errors. The GUI interface is very user-friendly - anything you need/want to see can easily be added to the interface

Cons: I wish it had built in software for creating custom reports - need to have a Crystal Reports license in order to do custom (adhoc) reports. We have a license so it wasn't a problem for us, but could be an added expense for others.

Overall: We are able to quickly and efficiently get orders into our ERP system without the need for an additional employee. Processing shipments and sending invoices is a hands-off activity as well.

I've been using EDI HQ in a SaaS environment since 2012 and I do not have any complaints.

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexibility and function. I like how I have the ability to create my own file definitions, processes, triggers and the mapper has a lot of operators to offer.

Cons: Can't map any to any file structure. I have a work around for it, but it would be great to be able to map something like XML directly to X12 data.

Good experience. Been a customer for many years.

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is a good value. It's price point allows a small to medium sized business EDI enable their organization without breaking the bank.

Cons: Mapping is a bit challenging at first. Over time, you learn shortcuts and ways to improve on mapping and performance. It's not as intuitive as one would hope.

Capterra-loader

We brought our EDI processing in house several years ago and EDI/HQ is our solution.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win.

Cons: The only cons I can think of are a few minor process items that could be a little more intuitive, but they are by no means a deal breaker.

I have worked with EDI/HQ for almost two yeas and I have found everything wonderufl

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support that I receive is class act! Always available when I need them to aid in a problem solving even on a highly customized ERP solution using customized embedded software into the ERP

Cons: The way that I have to manipulate data from non edi standards to edi standards to move forward. Importing in data and then export. cumbersome but a work around.

Overall: Ease of use. Interface friendly and can do so much more in which I haven't been exposed to yet.

Ease of development, supports all EDI documents with great customer support.

Jul 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have a really old ERP system and we have been able to integrate EDI/HQ with no issues. Reporting dash board customization helps us stay on top of any errors.

Cons: I never liked the way old maps needed to be programmed but in the new version it has been simplified.

We use the product to exchange data not only with our EDI partners, but also for our internal system

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having used an onsite legacy EDI system for many years, our goal was to upgrade to a modernized SAAS EDI provider, I chose 1EDI Source and have been very happy with performance, support and features of the product.

Cons: Being a SAAS product when network connectivity issues arise the ability to maintain our logistic operations is stained. So we do need to think about an onsite failover on those infrequent occurrences.

EDI/HQ is a relatively easy and powerful application.

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visibility to events is easy to setup, view and filter. The application has a very feature rich set of operators which we are beginning to use with more complexity.

Cons: My only wish was that the mappers were closer in functionality. The inbound and outbound mapping tool obviously came from different origins.

Overall: The benefits I get compared to our former software is graphical mapping. The graphical interface for both inbound and outbound mapping is very good, they just need to be more consistent. Applying operators is easy, most of which were not available in our former version and would need to be developed in the WMS.

Simple but POWERFUL. Solved all my current and future needs!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to take charge of my EDI files and ability to put controls in place depending on the specific needs of my customers. We are sending better data and our fines have dropped. We have been able to set up DSV customers without having the purchase orders bog down out ERP and just carbon copy the purchase orders to our 3PL.

New to HQ, but not EDI.

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is easy to understand without much training. The consultants know what they are doing and know their software.

Cons: The outbound processing a little clunky. I don't know how to map something, but not have it sent. Missing visibility of standards.

Overall: We have been able to turn it into a "hands-off" process. We can filter down the documents to find errors quickly. The ability to have the system send emails when there are errors is a plus for the way we use the software.

Gets the job done

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to setup custom reports, having full visibility of data flow, user-friendly mapping tool.

Cons: Not being able to copy data from filters, no option to change background color for different data sources

Overall: Full Data Flow Visibility

We moved to EDI/HQ from a green screen iseries application. It has worked fine

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its portability across platforms that we use. It allows us a windows type platform to map and administer our EDI environment.

Cons: It seems a little light on some functions we need. It could be that we don't know enough about it yet.

Good product

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. The support is great. Not much limit to what you can do with it.

Cons: SQL commands don't render until after you run a map.

Overall: Has been serving our EDI purposes for a year now with minimal issues.

Great software easy to use allowed us to increase productivity and reduce errors

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, price and the flexibility it offers with adding new clients to our system. For the price there is not a better option out there that offers as many features.

Cons: Since the software works well, the support at 1EDIHQ is not as robust as other software. I would like a better self service option and perhaps online support

Capterra-loader

We are in the process of a migration to EDI/HQ. It has gone pretty smoothly thus far.

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is pretty to use. At first, it seems a little counter intuitive when compared to other systems. But once you get used to the tooling, it works really well. And when the tooling is not quite what you need, you can use custom scripting to fill in the gaps. 1EDISource has been pretty good about handling my requests for support when I was first working with the tools to figure out our implementation.

Cons: One thing that I would like to see is more support for custom reports. I do not like being locked into the reports that are available.

Overall: The software has allowed us to improve our automation efforts and onboard customers quickly.

EDI/HQ is intuitive even a Non-EDI guy (me) can use it. And it works as API middleware also.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was handed a project to connected our TMS to a 3rd party API. Our EDI guy didn't have time to deal with API, so it fell to me - the SQL guy. After verifying that EDI/HQ can handle restful APIs we got started. The 1EDI professional services held my hand at every step. The interface is so intuitive that it didn't take me long to updating the mappings on my own. The project just successfully went live and I look like the hero for using an in-house tool to get the job done.

And our EDI guys love it too for actual EDI transmissions. That's probably important.

Cons: Since I'm not an EDI guy I don't really have other tools to compare it to. It appears to be able to do anything you would need, to the point it was overwhelming at the very beginning. Probably not so for someone more familiar with EDI though.

Overall: It fulfills all of our 24/7 EDI needs as well as fill our need for an API middleware without the need to purchase an additional too.

Capterra-loader

EDI/HQ is a complete solution

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a novice to EDI I was very impressed with 1EDI's post sales training team. They are very knowledgeable. They walked me through the setup and configuration of HQ and had me using the product in a very short time. EDI/HQ is a complete EDI solution. I have been able to accomplish all of our tasks with ease. I really appreciate the ability to automate so many of our tasks.

Cons: It is not the most intuitive software I have ever used. But that was more than made up for by the excellent training 1EDI provided.

Overall: The ability to automate most of the common tasks with ease. This frees up my time to do other things.

supportive staff

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: easy to understand.. user friendly.. attentive support.. easy to debug and setup.. simple and effective UI

Cons: May be manual / developer guide will help others in self exploring options for a developer and make things more simpler and effective

1EDISource - software is adequate but customer service and technical support needs improvement

Feb 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.

Vendor Response

by 1 EDI Source on February 20, 2017

We are so sorry to hear about your unhappiness with the recent support at 1EDISource. Garden of Life has been a valued customer of 1EDISource, Inc. for many years and we have successfully collaborated on a number of successful projects. While there have been some challenges, the most current initiative remains a high priority and we are dedicated to driving its success. Organizationally we are fully committed to providing an exceptional customer experience and will work tirelessly to ensure your problem is solved.

Motor and Air Freight Invoice Processing

Oct 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program has been reliable for high volume processing of freight bills for a variety of file types. It allows flexibility to map data to other resources and reporting that can be used to track volumes. The dashboard is one of the best benefits of the program. It has a variety of tools and alerts to make monitoring easy. You can easily drill down to data that needs attention or view that data is flowing correctly. After everything is setup, the program runs itself on schedules and can email you reports of the processing. The program also allows the user to export and import setups from test to production environments easily, so this makes it a much faster process.

Getting the initial setups completed and creating maps for all of our trading partners was the biggest hurdle, but after completing the first few setups it was easy.

It's always good to have access to the software anytime you needed.

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ability to develop map and manage/view edi transactions. Ease of Mapping and loading test transactions.

Cons: Still learning the software however looks like we can adopt compare to our experience with other EDI software.

Overall: Easy access to the map development.

We use the EDIHQ product for importing/export and mapping our EDI .

Mar 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Gave us visibility into our EDI transactions. Was able to interface with our ERP system. Automated the entire EDI process. Has notification abilities to allow us to be proactive instead of reactive to potential problems.

Cons: The job scheduling portion is a separate product with an additional cost and without it you are at the mercy of the server's task scheduler which can be unreliable with no notification capabilities.

This is the easiest and the most complete EDI software I have ever used.

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When they created this software, they included every situation that an EDI person would need to process EDI. EDIFACT, ANSI X12, XML, CSV, Flat files.... The set up for AS2 and FTP protocols are easy and quick. It is nice to say to a new customer that I can handle what ever kind of file they want to send. Any report or email is easy to set up and the scheduled task, either by time for by existing files makes this EDI run smoothly.

This is the 3rd EDI software I have worked with, and it is by far the best.

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1 EDI Source products are easy to work with, intuitive, have great functionality, and make mapping easy. The user has the ability to create his/her own processes and file definitions so that they fit the need of the business. The dashboard is incredible and lets you monitor all your processes at a glance. Searching for documents is very easy.

I've been working with their products for over 10 years, and haven't found a con yet.

I use it to communicate data with a small group of customers.

Mar 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started out with a very small group of customers that we were doing EDI with, but have now added some more. This product was very easy to set up the new customers. Also, with adding the new customers, we also started doing different types of EDI specs. The mapping was very easy to get through, and if I had an issue trying to map something, the customer service was very helpful and explained the process to me.

Extremely Pleased with Service and Product

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There have been no issues with either the product or the service. It might be nice to have a little more in the way of options for customized reports, but overall extremely satisfied. Every person that has helped with any questions has been very professional and the system has done what I was told it would do, so no suprises.

1EDISource has provided a solution making our communication needs to our vendors very effective

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use and has provided a common communication platform to all of our vendors.

Vendors report that the software is very intuitive. It will be great if part description, unit of measure and whether or not the date shown is for delivery or ship date can be managed by the administrator/user.

Easy to use and built to last....

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: A 1 EDI Source customer for over 8 years, and with a few major s/w upgrades under our belt and tens of thousands of EDI transactions processed so far. EDI/HQ is a very good EDI solution with reliable performance and timely customer service and support.

The software is easy to use, has a lot of functionality and allows for growth.

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the ability to define my own file handling methods. The filtering for the transactions is easy to use and the flexibility of this software is fantastic.

Has been a great product for our company

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's intuitive and easy to use. Automatic setup of EDI data from incoming transactions is a huge bonus. Takes the guess work out of setup.

I've been using it for 18 months to monitor and maintain EDI transactions.

Mar 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy Navigation, good reporting, logs and audit trails to help ensure transmissions are complete and accurate.