# Page 2 | 1 EDI Source Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 1 EDI Source the right EDI solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92420/EDI-HQ/reviews --- 1 EDI Source 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 1 EDI Source ## Showing most helpful reviews Showing 26-50 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Paul B. Demand Planning and VMI Manager Industrial Automation Used the software for: 2+ years ### "1 EDI Source - Solid" February 14, 2025 5.0 My experience with 1 EDI source has been great. I can't think of a time that they ever let me down. Pros 1 EDI Source has great support! Never had had any issues for the years that we have used them. Cons I wish I knew how to leverage the technology more, I know it is capable of a lot, but I only know so much. Review Source Response from Epicor Software February 25, 2025 Thanks for your glowing review Paul! We're glad to hear you enjoy the product. We do offer training and would be happy to discuss more. Please reach out to learn more about our offerings. Check out our website here: https://www.1edisource.com/edi-services/edi-training/1edi-university/ JD Josh D. Director of Operations Wholesale Used the software for: 6-12 months ### "1 EDI Source Review" February 17, 2025 4.0 Worked with implementing a new EDI install with new software at a top level. Basic use of dashboard. Communication with accounting and 1 EDI Source leads. Pros Good onboarding support staff such as \[sensitive content hidden\] Easy to use dashboard. Cons Costs but wouldn't say it is driven by 1 EDI Source, rather the EDI space as a whole. Review Source Response from Epicor Software February 25, 2025 Thank you for taking the time to share your experience. It's great to hear your onboarding experience was positive. We're glad you feel supported by our staff, we constantly work to improve customer experience. PM Pamela M. Reporting Analyst Marketing and Advertising Used the software for: 6-12 months ### "Review of HQ" February 24, 2025 4.0 Pros Detailed information available on HQ EDI. Cons How complex HQ is to create filtered reports Review Source Response from Epicor Software February 25, 2025 Thank you for taking the time to provide feedback. We're glad you are enjoying the detailed information available on the product. If you would like training on reporting we'd be happy to set something up. Please reach out if you're interested. VR Verified Reviewer Director of Technology Wholesale Used the software for: 2+ years ### "It works, but is it the best?" February 13, 2024 3.0 Was not, or did not seem to know NetSuite during the implementation. We have to show them how to do many things. Each time a certificate needs updated (typically annually) it is VERY difficult to get them to schedule the update properly. Any time you need help, it is VERY difficult to get someone to assist you. Then once you get someone to assist you, it takes them forever to get anything done. Pros Once it is configured properly, it seems to work. Cons Takes forever to get any changes made. It is like pulling teeth for them to help. You will submit a ticket and you get a very short response. Review Source Response from Epicor Software March 22, 2024 We're truly sorry to hear about your recent experience with 1 EDI Source. We take your feedback seriously and would like to address the concerns you've raised. We are actively working to enhance our process to ensure faster and more effective resolutions. We understand the critical importance of being proficient with integrations like NetSuite, and we are strengthening our training programs to support our clients during the implementation phase better. Regarding the certificate updates and assistance if with AS2, we have an enhancement that can solve this challenge. We’d love the opportunity to discuss this further and see how we can improve your experience. Please feel free to reach out to us through our customer success channel. MP Michael P. Business Systems Manager Publishing Used the software for: 2+ years ### "EDI HQ is critical to sales to our business partners" September 8, 2022 4.0 Overall, our experience with EDI HQ has been very good. It is no understatement to say that without EDI HQ, a large portion of our business would be nearly unmanageable. Pros EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process. Cons When using the Transaction Filters, EDI HQ displays native transaction data (EDI Data / App Data) in a variable-pitch font (like "Ariel"), which makes data difficult to read when trying to diagnose and issue. All "raw text" data displays should be in a fixed-pitch font like "Courier New" or "Consolas". Variable-pitch fonts are appropriate only for paragraph-style text, never for raw data. Review Source Response from Epicor Software September 13, 2022 Thank you for your review and feedback. We work to continually enhance our product to make capabilities more available to our customers. We're happy to look at the fonts in the transaction data that are presenting challenges so we can get those into development and make changes. MB Michael B. Sr. Systems Analyst Building Materials Used the software for: 2+ years ### "Best of the Best!" September 9, 2022 5.0 I've used other EDI software like Gentran, GIS, Application Integrator, Trusted Link, and Trusted Link iSeries and by far hands down this is the best EDI translation and management software out there. The flexibility, ease of use, and control over your date is unmatched. I would recommend this software to a new company using EDI for the first time or a huge company that has hundreds of partnerships already. We have over 400 active partnerships currently and it runs like a champ. Pros EDI HQ is very easy to use and intuitive with even a basic EDI understanding. Even with the ease of use though it is also very powerful and flexible you can map around any issue assuming you are getting the data you need. Cons Requiring a double map to handle any to any translations is a bit clunky but it definitely serves the purpose of being able to map any format to any other format it just takes an extra step. Reason for choosing 1 EDI Source I also considered Gentran Integration Services but the pricing was way more than what EDI Complete at the time cost us so it was a no brainer. Review Source Response from Epicor Software September 14, 2022 Thank you for taking the time to provide such a glowing review and detailed feedback. We greatly appreciate the additional context. If you are open to having a conversation about your double-mapping business case, we'd love to capture it for development to address. VR Verified Reviewer Business Analyst Used the software for: 1-2 years ### " I love the dashboard and the readable format version." December 7, 2017 5.0 Ease of use, Control, visibility Pros ~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client version allows the regular users to do their research on their own saving us time to run reports for them. ~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job. ~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler. ~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey. ~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again. ~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth. Overall, I think the design, the ease of access and control are pretty good. Cons ~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet. Review Source AS Alix S. EDI Manager Computer Hardware Used the software for: 2+ years ### "HQ is best of breed in EDI Software" September 8, 2022 5.0 Pros HQ is best of breed compared to other products on the market. The mapping tool is the best I've ever used. It's fast, reliable and very robust with the options it has for creating complex mapping. Cons The only thing I wish HQ did was allow for an export to Excel from the Filter screen. This would save a lot of time when communicating issues with customers and internal teams Reason for choosing 1 EDI Source The mapping tool Review Source Response from Epicor Software September 14, 2022 Thank you for your review. Regarding your challenges with the export functionality, we'd love to have a conversation to discuss current export features that might alleviate this challenge for you. We appreciate your feedback as it allows us to place pertinent issues in front of our developers. We are looking forward to speaking with you. MB Mitch B. CEO Information Technology and Services Used the software for: 2+ years ### "Great Product with Exceptional Sales and Customer Support" September 13, 2022 5.0 Excellent, customer focused team of people with a great, easy to use product. Great combination as we build our business. Pros We have a longstanding relationship with 1EDISource and have been using their software for our EDI integrations for almost 10 years. They are excellent in every aspect of their business from knowledegable and helpful sales people who do what they say they are going to do, to their superior technical support team. It is a great organization from top to bottom. Cons From my perspective, there is not anything that I do not like about it. Review Source Response from Epicor Software September 14, 2022 Thank you for your review. We value your continued partnership over the years. As always, we're happy to assist! AJ Adam J. Business Solutions Manager Building Materials Used the software for: 2+ years ### "Great Partner for EDI mapping and management" January 5, 2023 5.0 A great business partner for EDI. Highly recommend both their software and managed services if you do not have a dedicated EDI team. Pros We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service. Cons The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it. Review Source Response from Epicor Software January 9, 2023 Thank you for taking the time to leave a review! We strive to provide exceptional service as a trusted business partner and are happy to be working together. The timeliness of the ManagedXchange web interface processing is an active project with Development and we'll keep you updated on its status. BW Ben W. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "The company is supported by a larger organization, Epicor" November 16, 2023 4.0 Pros They are willing to take on EDI management Cons Support is limited off hours, and they have scheduled maintenance windows which conflict with our heavy operational times. Review Source Response from Epicor Software December 12, 2023 Thank you for taking the time to share your experience with us. We are glad to hear that you appreciate our partnership and we apologize if access to our Support team was ever impeded in any way. We strive to provide robust support even during off-hours support and scheduled maintenance windows. We understand that these issues can be frustrating, especially when they conflict with your operational times. We are committed to providing the best possible service to our customers and will do our best to address your concerns. If you have any questions or concerns, please don’t hesitate to reach out to us. RB Renee B. EDI Coordinator Warehousing Used the software for: 2+ years ### "Ease of use" September 8, 2022 5.0 Pros Software is very easy to learn and very user friendly. Being able to see map changes immediately is a huge benefit as it allows you to change things on the fly and see the impact. EDIHQ has a great archiving feature which lets you save a lot of data to an archive database so your operating database doesn't experience any lag. Very easy to search for a document you need, even if you only have a small part of the data in your search criteria. Cons Sometimes after clicking on a quick access filter, the screen will minimize to the background. Not a huge deal, but sometimes confusing as to where your window went. Review Source Response from Epicor Software September 14, 2022 Thank you for your review, we appreciate your feedback. We'll let development know about the screen minimizing when you select a quick access filter, so they can address it. Sometimes the small features make a big difference to our customers. JD John D. Director of IT Wholesale Used the software for: 6-12 months ### "New Intergration" September 13, 2022 5.0 Overall the experience has been a good one. WE are not on schedule with the roll out but coming to the end of implementation of phase 1 and 2. Pros Flexibility of reading data inputs from API, standard EDI, to XML files and converting those documents over. Cons Since being acquired by Epicor, I had hoped that the UCC 128 labels that 1 EDI source already have created, would have been moved to Epicor. Additional I would have preferred that we were able to address a document in the portal and integrated not just integrated. Reason for choosing 1 EDI Source functionality and Price Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) functionality and Price Review Source Response from Epicor Software September 14, 2022 Thank you for your review and feedback. We're so glad you are enjoying the API functionality, we spent quite a bit of time developing them! Let's have a conversation about UCC labels, this is on our development roadmap and we'd appreciate your feedback. tM thomas M. IT Manager Retail Used the software for: 2+ years ### "It runs automatically and takes care of everything for you without worrying about it." September 15, 2022 5.0 Pros We use EDI to transmit orders to our vendor. This is automated and we don't have to worry about anything once it's set up. Cons The program is very large in scale and it's hard to understand all the features inside the program without taking a proper training course. Review Source Response from Epicor Software September 22, 2022 Thank you for your review and feedback. We are so glad that you find the software stress-free! If you are ever interested in additional training we are happy to provide it for your and your team. AL Aaron L. Director IT Used the software for: ### "Westin Foods - EDI feedback - please read" October 13, 2015 4.0 I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ. These comments also come from a background and usage of two other companies we use for our other divisions. Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task. New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year. Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems. Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes. Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products. Review Source PT Palak T. Merchant Import and Export Used the software for: 1-2 years ### "Easy to use Software" September 9, 2022 5.0 Good Experience with EDI Software as well as Team also. Pros I like mainly Notification part in EDI. Cons I like mainly Notification part in EDI. Review Source Response from Epicor Software September 14, 2022 Thank you for your review. We're glad to hear you are happy with both our team and the product. As always, please reach out with any challenges you experience. VR Verified Reviewer Information Technology Mechanical or Industrial Engineering Used the software for: 2+ years ### "Solid & Dependable. Easily manage multiple partners." December 8, 2017 4.0 Ability to setup and customize automated EDI processing with multiple partners. Pros Flexibility to customize and automate using easy to build processes, jobs, and triggers. Do not need to be programming expert. Cons Initial learning curve was steeper than experienced with other EDI applications. Dashboard layout and design can intimidate and confuse new users. Review Source NP Nikolay P. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Epicor EDI Solution" September 13, 2022 5.0 Pros Very stable software. Easy to manage. Very good level of security. Cons We use EDI support documentation system It is very good. The support is excelent. I worked with them many times and they are very fast to responde and super pro. Review Source Response from Epicor Software September 14, 2022 Thank you for your review, we are so glad that you find our support team and documentation helpful! Our company is dedicated to providing safe and secure software. As always, we're here to help with any challenges you might run into. PP Polly P. Manager Wholesale Used the software for: 1-2 years ### "It functions as needed" September 20, 2022 4.0 The customer support and sales department are great to work with. Pros Keeping orders straight and remittances are easy to understand Cons It can be difficult and cumbersome to use at first. Review Source Response from Epicor Software September 22, 2022 Thank you for your review. We're happy to hear you've had a great experience with our sales and customer support departments. As always, we're here to help support you and are happy to discuss ways to optimize the ease of the product's functions. VR Verified Reviewer Vice President Information Technology Used the software for: 2+ years ### "Good experience. Been a customer for many years." July 31, 2018 4.0 Pros The product is a good value. It's price point allows a small to medium sized business EDI enable their organization without breaking the bank. Cons Mapping is a bit challenging at first. Over time, you learn shortcuts and ways to improve on mapping and performance. It's not as intuitive as one would hope. Review Source Jim A. EDI Specialist Automotive Used the software for: 2+ years ### "We brought our EDI processing in house several years ago and EDI/HQ is our solution." December 6, 2017 5.0 Pros The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win. Cons The only cons I can think of are a few minor process items that could be a little more intuitive, but they are by no means a deal breaker. Review Source VR Verified Reviewer EDI Administrator Used the software for: 1-2 years ### "I have worked with EDI/HQ for almost two yeas and I have found everything wonderufl" December 12, 2017 5.0 Ease of use. Interface friendly and can do so much more in which I haven't been exposed to yet. Pros The support that I receive is class act! Always available when I need them to aid in a problem solving even on a highly customized ERP solution using customized embedded software into the ERP Cons The way that I have to manipulate data from non edi standards to edi standards to move forward. Importing in data and then export. cumbersome but a work around. Review Source KK Kapil K. Business Analyst Consumer Services Used the software for: 6-12 months ### "EDI HQ Review" September 13, 2022 5.0 Overall good, it makes life easy sending notification emails on 810 invoices and error reports as well. Pros Easy to use and setup, particularly jobs and processes Cons 1\. No Excel export functionality available, although it is a very basic need in today's IT world 2. It is hard to debug the error in EDIHQ. Always needs technical help from EDI team. Review Source Response from Epicor Software September 14, 2022 Thank you for your review and feedback. We work to continually enhance our product to make capabilities more available to our customers. We would be happy to set up some time for you and our team to go over some features we believe can help with your existing challenges and review the items you would like to see in development. BR Brian R. Data Applications Director Used the software for: 2+ years ### "User friendly Software that tackles all the customers from simple to very complex" July 31, 2018 5.0 It runs the whole company Pros I like the ability to use HQ to solve all of my custom programming needs in one spot rather than using my ERP. HQ automatically sets up T-sets with new customers so most of the set up is done for you. It is very easy to update sender receiver ID's, create carbon copies for the DSV customers that you don't need to flow through your ERP but rather just forward the 850 to the warehouse for pick, pack and shipping. It is also easy to navigate through the system because the language makes sense. I have over 30 customers that all have different needs but so far every need has been met with HQ. Cons The only thing that is tuff about the software is figuring out how to use Map Designer but I think with proper trainer it wouldn't be an issue. Review Source LS Lillian S. EDI Manager Oil & Energy Used the software for: 1-2 years ### "EDI/HQ meets all our requirements. My overall experience has been quite positive. Good Choice." July 30, 2018 5.0 We've only implemented EDI invoicing at this point. We've been able to eliminate the need for our C-store managers to enter invoices manually, saving them time and trouble, and allowing them to focus on their customers. Item level inventory is also more accurate at the store level. From an IT perspective, issues are easier to research. Also, sending and receiving data is much easier and more reliable. Pros We purchased the cloud based version of EDI/HQ, so for me, the biggest advantage is that I don't have to worry about maintenance and upgrades. I can focus on on-boarding our trading partners, which is fairly simple. Support is great. Techs are very knowledgeable and friendly. Cons No documentation; reference/user guides. If I can't find what I need on TWiki, I have to call support. Support is quick, but sometimes you just want to find the answer yourself. I'm not a big fan of TWiki. I find it cumbersome to use. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.