--- title: "Calibre Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Calibre Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/92449/Calibre/" page_type: "product" language: "en" --- # Calibre Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Calibre ## What is Calibre? Calibre is a best-in-class call recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool, Calibre improves performance, productivity, and customer satisfaction as well as minimizes risk, reduces operational costs, and enhances profitability. ## What is Calibre used for? [Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $15000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Calibre?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.higherground.com/calibre&name=Calibre) ## Calibre Overview Updated August 2026 AI summary Calibre enables small and midsize businesses to record, archive, and manage calls, focusing on call center management and agent performance monitoring. Its features include on-demand and scheduled recording, archiving and retention, file transfer, API access, and call tagging. Deployed via cloud or desktop, Calibre helps organizations maintain searchable records for quality control, training, and compliance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Calibre 4.6 (34) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15000 Per User, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (34) Ease Of Use 5.0 (809) Value For Money 4.8 (16) Value For Money 4.9 (734) Customer Service 4.6 (14) Customer Service 5.0 (738) ## Calibre alternatives [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (361)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92449/Calibre/alternatives/) ## FAQs about Calibre Overview ### Which roles and teams benefit most from Calibre? Calibre is most used by authors, writers, designers, and educators who manage large ebook libraries and publication files. Developers, consultants, and operations leads benefit from organizing digital documents, converting formats, and streamlining content access, while business owners and managers use it to maintain searchable collections for research, training, and reference. Answer based on 34 reviews Overview ### What company size and specific industries is Calibre built for? Calibre is designed for businesses in telecommunications, education, insurance, and other industries that need to record agent-customer interactions, review playbacks, and monitor agent performance. The target company size is not specified, but the product appears suited to organizations with customer service or contact center operations. Features and Usability ### What are the key features of Calibre? Calibre offers API access, archiving and retention, and call center management for handling recorded interactions. Its recording tools include call recording, on-demand recording, and scheduled recording, while call tagging and file transfer support organization and exchange of saved files. Getting Started and Support ### What training and onboarding options does Calibre offer? Calibre provides webinars and documentation to help teams get started. Webinars can support guided learning and live Q&A, while documentation offers written reference material for self-paced setup, feature review, and step-by-step guidance as needed. Getting Started and Support ### What customer support options does Calibre offer? Calibre provides 24/7 live rep support. Users describe the product as simple to use and helpful for recording, analyzing, and replaying calls, with dashboards that surface business insights. No support complaints are noted in the available feedback, so support experience details are limited. Answer based on 1 reviews Ease of use ### Is Calibre easy to use for ebook management and conversion? Calibre handles basic ebook organization and file conversion with little effort, but the interface can feel dated and confusing. Readers, authors, and small teams often find common tasks easy to learn, while plugins, formatting controls, editing tools, and menu navigation can take practice for less technical users. Answer based on 14 reviews ## Features AI summary Based on 2,757 Call Recording reviews Capterra reviewers highlight these as the top features buyers look for in call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**56%**) - **Conferencing** (**42%**) Calibre supports **Recording**, which covers the most requested capability in this category. However, it does not include **Call Transcription** or **Conferencing**. Instead, it offers **Call Center Management** (**49%**), a feature that many reviewers also consider important. This gives teams a way to manage call operations more effectively, while **Recording** helps businesses keep accurate records for quality checks, training, and compliance. Recording 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record live video calls to play later Archiving & Retention 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes On-Demand Recording 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tagging 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes File Transfer 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Move files across different systems or networks Scheduled Recording 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Automatically record calls at predetermined times Calibre 8 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Tagging: Highlight specific time marks for annotation and review purposes - File Transfer: Move files across different systems or networks - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 4.6 (34) 4.6 Based on 34 reviews ## Pricing Value for money 4.8 (16) Basic $15,000 Per User,One Time Value for money 4.8 (16) 4.8 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (14) 4.6 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(24) 4(7) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Communication operator Law Enforcement ### "Top notch recording" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 5, 2023 Overall, this is a very important and in-depth way to track and record data. I would recommend this product to small and big agencies alike. Quick service and quick user interface. If you need accurate recording software then you need this! Pros I really liked the quick record search. Very easy to specify dates or time with a quick feedback rate. No waiting for five minutes to pull up data like a lot of other programs. I also enjoy the screen recording. This is great for multiple uses. Mainly for court cases we can go back and review calls for the case. We do use it to train monthly so everyone can see/hear good calls and ones that could have been done differently. Cons No big cons to this. The only problem I encountered was the search function not pulling all records available. One quick call to service the problem and it was fixed in no more than 10 minutes! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Paola A. Manager Arts and Crafts ### "Great experience with Calibre" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 6, 2023 Overall a great experience with this software Pros This software it's very Easy to use,i really reccomend it Cons Some functions are difficult to know how to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Ben H. Designer Design ### "Not so intuitive." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 21, 2023 Poor. I use it because i have to, not because I want to. Pros Its main feature is the call recording and tag calls based on keywords. This kind of works like it should. Cons It's not very user friendly to use with many clicks to do everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Elena G. Segretaria Accounting ### "Biblioteca personale " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2023 Pros Ho iniziato a leggere i libri digitali e questo software mi ha aiutato a crearmi una mia biblioteca digitale, posso accedervi in qualsiasi momento senza saltare da una cartella all'altra Cons Non รจ molto che lo uso ma per ora non ho riscontrato inconvenienti Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Angelique K. HR & Operations Marketing and Advertising ### "Ideal software is you are looking to improve customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 22, 2022 Overall this software is great if you are looking for something that does what is says it can do and offers valuable insight into what your staff are saying to your customers. Pros Calibre is a simple and easy to use but powerful software. Depending on what you are looking to get out of it - it gives you the ability to record and analyze calls and play them back to gain real insights into your business and where your customer service or sales agents may need improvement. You can also create dashboards that show valuable insights into staff performance on things such as call times, volume, what your customers think of the call. Cons There are not many cons but it does require some knowledge to set up and use properly and if you are a very large company it can start to be expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robert P. Author Writing and Editing ### "Useful and Fairly Uncomplicated to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 26, 2022 My experience with calibre is positive and I'm sure other users will also find it useful and easy to use. Pros Converting files to common formats is easily accomplished. Transferring files also straightforward. Cons I am not going to pick holes in Calibre for the sake of it. I found it met all I asked of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tina S. Author Publishing ### "Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 6, 2021 It's very helpful. As a self-published author, I use it often to convert files so I can meet all the requirements for the distribution of my books. Pros I like that it's free, relatively easy to install, and I can convert docx and PDF to epub and mobi formats. Cons It takes a while until it opens, and also it's laggy when you open the epub files with its epub viewer plug-in. Doesn't work with older versions of Word, only docx. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karen N. self-published author Publishing ### "I always liked this software before" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 3, 2021 Great until recently. Pretty useless for me now. Pros It's free (although I have made several donations over the years), and it's easy to use, at least in a basic mode. If you have a file in one format, it's pretty easy to covert it to another one. The more elaborate features, like editing an epub file, are, not surprisingly harder to do. Cons When editing an epub file, Calibre will show you what the text will look like in the preview window, but you have to know how to edit the HTML tags to change any of the formatting. It is by no means a WYSIWYG editor. Also, I somehow managed to delete the left pane and no longer can see filename and thus I cannot edit epub files. I was hoping to upgrade and maybe that would restore the default, but the upgrade Calibre will show you what the epub will look like in the preview window, but you have to know how to edit the HTML tags to change any of the formatting. It is by no means a WYSIWYG editor. Also, I somehow managed to delete the left pane and no longer can see filename and thus I cannot edit epub files. process now insists on the right to totally change your browser and I don't like that at all! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Professor Education Management ### "Manage your e-books easily for free!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 29, 2021 As a passionate book reader and an education professional I like to keep my collections tidy and be able to search for books by keywords, titles, tags, etc. Updates are frequent and each time one has to go through the installation procedure (although one's parameters and databases do NOT get lost). However, one can skip most updates since they only solve minor issues (mostly device specific) and only install a new version when major changes are announced. Pros Calibre is a free software to manage ebook collections locally. By backuping your local book collection to cloud storage and using additional software you can connect to your books from everywhere. Collection management via tags and categories is easy. Metadata management (including automatically downloading covers from public-domain websites) is also easy to understand and fast. The software also includes some powerful conversion features across ebook formats. Reading devices like Kindle and Kobo can easily be connected to Calibre to manage books that are stored locally on the device. Cons Sometimes I wish the usage were a bit more intuitive. The options are so many and the possibilities so rich that sometimes you get lost in the manual. However, one can easily find his/her way through the most frequently used features and become productive in 15 minutes or so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Juan N. Student Education Management ### "Great for recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 10, 2021 Pros I have used this software at work and the quality of recording is clear. Cons The pricing could be the problem. It is a very expensive software for many companies to have access to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92449/Calibre/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fathom vs Calibre](https://www.capterra.com/compare/92449-276054/Calibre-vs-Fathom)