Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. By capturing and unifying dispersed and siloed data, OmVista enables the creation of a unified system for applied meta-analytics. Powered by advanced AI analytics and automation tools, OmVista analyzes front-end interactions and transactions, as well as back-office data points, uncovering relational and correlational trends across employees, customers, and the overall business. With integrated meta-analytics and intelligent virtual agents, OmVista reduces manual effort, improves response time, and ultimately enhances customer satisfaction and business productivity.
Provider
OnviSource
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
24/7 (Live rep), Phone Support, Email/Help Desk
Content Source: OnviSource OmVista
Based on other buyer's searches, these are the products that could be a good fit for you.
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
OnviSource OmVista Reviews
"Call Center Management"
Overall: We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. Their unwavering commitment to quality, professionalism, and customer service made them a valuable partner. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor. Thank you, OnviSource, for your outstanding service and partnership. We look forward to continuing our collaboration in the future.
Pros: The product has helped us stay adaptable to changing customer expectations, market trends, and technological advancements keeps the role engaging and innovative. Investing in training programs to upskill agents and improve their performance is a key component, of fostering a culture of growth and excellence.
Cons: I have none to list. The products not only met but exceeded our expectations, adding significant value to our operations.
"Nex'ellecta 2.0 ~ Great update! "
Overall: I appreciate that the dev team took feedback well and quickly made enhancements. We are utilizing Nex'ellecta every day and are looking forward to more enhancements as they come.
Pros: Excellent Tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards helps you see the information at a quick glance. The jump to feature is an excellent addition to get to the calls quickly.
Cons: There is so much possibility with this platform, lots to learn. Can be overwhelming to users at first glance. More info pages or help/ how to topics on the main landing page would be a great addition.
"QA Sessions With OnviSource"
Pros: The visuals and graphics help with Agent engagement. The break outs of the call standards and expectations are clear and concise. The Agent call summary has on point descriptions and well worded.
Cons: Having to constantly reenter the date range when opening new TABS.
"OnviSource has a great Product. "
Overall: Working with OnviSource has been outstanding. The product and service has been exceptional.
Pros: I no longer need to have an office nor a computer room for servers. I don’t need an in house or third party IT specialist keeping up the servers. OnviSource takes care of everything, maintenance included
Cons: If I do have any issues, I have to call or email the service dept rather than taking care of it myself. However, service dept is excellent so it’s not bad.
"Onvisource"
Overall: I have found Onvisource to be a very professional organization. They pride themselves on customer service and resolving any issue in a timely manner.
Pros: The customer service is the best in the business. The response time to any issue has been very efficient.
Cons: I don’t have any issues with my Onvisource software.
Based on other buyer's searches, these are the products that could be a good fit for you.
