--- title: "eleveo Workforce Optimization Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eleveo Workforce Optimization Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more." source_url: "https://www.capterra.com/p/92461/CallREC/" page_type: "product" language: "en" --- # eleveo Workforce Optimization Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eleveo Workforce Optimization ## What is eleveo Workforce Optimization? Forecasting accuracy and scheduling finds the sweet spot between burnout and boredom, while agents have real-time visibility into their schedules. Eleveo has adapted the essential features of enterprise-level contact center software to the commercial contact center environment, providing supervisors with advanced WFO capabilities typically reserved for their counterparts in Fortune-500 companies. ## What is eleveo Workforce Optimization used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eleveo Workforce Optimization?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eleveo.com/&name=eleveo Workforce Optimization) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eleveo Workforce Optimization 5.0 (1) VS. [4.4 (123)](https://www.capterra.com/p/184185/WinTeam/reviews/) Starting Price Contact vendor Starting Price $0.01 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (263) Value For Money 0.0 (0) Value For Money 4.1 (201) Customer Service 5.0 (1) Customer Service 4.6 (209) ## eleveo Workforce Optimization alternatives [0.0](https://www.capterra.com/p/178590/CheckIt/#reviews) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about eleveo Workforce Optimization Features and Usability ### What are the key features of eleveo Workforce Optimization? eleveo Workforce Optimization offers call center management, call recording, call monitoring, and interaction tracking for voice operations. It also includes employee scheduling, attendance tracking, labor forecasting, quality assurance, and performance metrics, plus reporting and analytics, audit trail, role-based permissions, and compliance management. Getting Started and Support ### What training and onboarding options does eleveo Workforce Optimization offer? eleveo Workforce Optimization provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer instructor-led overviews, documentation gives written reference material, and videos support self-paced learning. Getting Started and Support ### What customer support options does eleveo Workforce Optimization offer? eleveo Workforce Optimization provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. No reviewer feedback on support experience is available, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 4,360 Workforce Management reviews Capterra data shows that buyers of Workforce Management software rank the following features as their top priorities: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Employee Management** (**48%**) - **Timesheet Management** (**52%**) eleveo Workforce Optimization supports **Employee Scheduling** and **Employee Management**, giving teams the tools to plan shifts effectively and maintain clear employee records in one place. However, it does not include **Timesheet Management**. Its coverage of **Employee Scheduling** and **Employee Management** helps businesses coordinate staffing needs, keep workforce information organized, and manage day-to-day operations more efficiently. Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Attendance Management Manage attendance for classes, shifts, meetings, or events eleveo Workforce Optimization 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transcription: Voice conversion to text - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Labor Forecasting: Predict labor requirements based on past and present data/trends - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TL Thomas L. Systems Analyst-Ent Hospital & Health Care ### "eleveo Workforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2022 I'm happy with our overall experience. Pros The software for Eleveo is easy to use once setup. We have not had near the issues with Eleveo's as we have with other other software that has been deployed with other teams across the network. Definitely my preferred solution by far. Cons Eleveo has been meticulous about the metrics and information it gathers. This makes it take time to initially setup for each team, but in the end this is a definite benefit. My only real gripe is logging into the cloud WFM system doesn't use the same LDAP credentials as replay etc. Keeping track of multiple accounts can be troublesome. Alternatives considered [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.