# eleveo Workforce Optimization Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about eleveo Workforce Optimization Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more.

Source: https://www.capterra.com/p/92461/CallREC

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# 

 eleveo Workforce Optimization Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

eleveo Workforce Optimization

## What is eleveo Workforce Optimization?

Forecasting accuracy and scheduling finds the sweet spot between burnout and boredom, while agents have real-time visibility into their schedules. Eleveo has adapted the essential features of enterprise-level contact center software to the commercial contact center environment, providing supervisors with advanced WFO capabilities typically reserved for their counterparts in Fortune-500 companies.

## What is eleveo Workforce Optimization used for?

[Workforce Management](https://www.capterra.com/workforce-management-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for eleveo Workforce Optimization?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eleveo.com/&name=eleveo Workforce Optimization)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### eleveo Workforce Optimization

5.0 (1)

VS.

[4.4 (123)](https://www.capterra.com/p/184185/WinTeam/reviews/)

Starting Price

Contact vendor

Starting Price

$0.01

Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.0 (263)

Value For Money

0.0 (0)

Value For Money

4.1 (201)

Customer Service

5.0 (1)

Customer Service

4.6 (209)

## eleveo Workforce Optimization alternatives

[0.0](https://www.capterra.com/p/178590/CheckIt/#reviews)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

Highest Rated

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Attendance Management

Manage attendance for classes, shifts, meetings, or events

eleveo Workforce Optimization 54 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

A call center that both makes and receives calls

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Highlight specific time marks for annotation and review purposes

Voice conversion to text

Investigate and take action at root cause or error in processes to prevent recurring issues

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Compliant with HIPAA, which sets standards for sensitive patient data protection

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Predict labor requirements based on past and present data/trends

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Identify, track, and respond to negative feedback

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Active monitoring of systems, applications, or networks

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Automatically record calls at predetermined times

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

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We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TL

Thomas L.

Systems Analyst-Ent

Hospital & Health Care

### "eleveo Workforce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 24, 2022

I'm happy with our overall experience.

Pros

The software for Eleveo is easy to use once setup. We have not had near the issues with Eleveo's as we have with other other software that has been deployed with other teams across the network. Definitely my preferred solution by far.

Cons

Eleveo has been meticulous about the metrics and information it gathers. This makes it take time to initially setup for each team, but in the end this is a definite benefit. My only real gripe is logging into the cloud WFM system doesn't use the same LDAP credentials as replay etc. Keeping track of multiple accounts can be troublesome.

Alternatives considered

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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