--- title: "Eleveo Workforce Optimization - WFO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eleveo Workforce Optimization - WFO Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more." source_url: "https://www.capterra.com/p/92461/CallREC/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Eleveo Workforce Optimization - WFO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eleveo Workforce Optimization - WFO ## What is Eleveo Workforce Optimization - WFO? Eleveo helps organizations answer a simple question: How do our customers feel about us? Our mission - ‘Elevate Every Encounter’ - reflects a belief that our WFO and compliance solutions directly and positively impact the answer to that question, because virtually every interaction between customer and agent and between agent and their supervisor flows through Eleveo. Using Eleveo, Agents get up to speed quickly, improve continuously and navigate each customer interaction effectively. ## What is Eleveo Workforce Optimization - WFO used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eleveo Workforce Optimization - WFO?[Manage this product listing](https://www.g2.com/products/eleveo-workforce-optimization-wfo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eleveo Workforce Optimization - WFO 5.0 (1) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (263) Value For Money 0.0 (0) Value For Money 4.2 (201) Customer Service 5.0 (1) Customer Service 4.0 (209) ## Eleveo Workforce Optimization - WFO alternatives [4.4 (123)](https://www.capterra.com/p/184185/WinTeam/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Highest Rated [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (265)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) ## FAQs about Eleveo Workforce Optimization - WFO Features and Usability ### What are the key features of Eleveo Workforce Optimization - WFO? Eleveo Workforce Optimization - WFO offers call recording, call monitoring, call transcription, and on-demand or scheduled recording for contact center interactions. It also includes workforce tools such as employee scheduling, attendance tracking, and labor forecasting, plus quality and compliance features like audit trail, quality assurance, risk management, and HIPAA compliant reporting. Getting Started and Support ### What training and onboarding options does Eleveo Workforce Optimization - WFO offer? Eleveo Workforce Optimization - WFO provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars present scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for feature and process review. Getting Started and Support ### What customer support options does Eleveo Workforce Optimization - WFO offer? Eleveo Workforce Optimization - WFO provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. Reviewer feedback on support quality is not available in the catalog data, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 4,466 Call Center Workforce Management reviews Capterra reviewers highlight the following features as the top priorities when selecting Workforce Management software: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Clock In/Out** (**60%**) - **Timesheet Management** (**53%**) eleveo Workforce Optimization includes **Employee Scheduling** but does not offer **Clock In/Out** or **Timesheet Management**. Its scheduling capabilities help managers assign shifts, balance staffing coverage, and plan labor resources more effectively, allowing teams to maintain service levels and keep day-to-day workforce planning organized. Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Attendance Management Manage attendance for classes, shifts, meetings, or events Eleveo Workforce Optimization - WFO 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transcription: Voice conversion to text - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Labor Forecasting: Predict labor requirements based on past and present data/trends - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Systems Analyst-Ent Used the software for: Less than 1 year ### "eleveo Workforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2022 I'm happy with our overall experience. Pros The software for Eleveo is easy to use once setup. We have not had near the issues with Eleveo's as we have with other other software that has been deployed with other teams across the network. Definitely my preferred solution by far. Cons Eleveo has been meticulous about the metrics and information it gathers. This makes it take time to initially setup for each team, but in the end this is a definite benefit. My only real gripe is logging into the cloud WFM system doesn't use the same LDAP credentials as replay etc. Keeping track of multiple accounts can be troublesome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.