BiT Dealership Software

BiT Dealership Software

4 / 5 11 reviews

Who Uses This Software?

Marine, power sports, RV, golf cart and outdoor power equipment dealers and repair shops as well as boat yards and marinas.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $198.00/month
  • Pricing Details
    There is no initial fee and no term contract.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • BiT Dealership Software
  • www.bitdms.com
  • Founded 1985
  • United States

About BiT Dealership Software

Cloud-based system for managing inventory, work orders, sales, storage, including lead management and CRM for dealers, service businesses and marinas.


BiT Dealership Software Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot
  • Accounting Management
  • Ballast Table
  • Boat Maintenance
  • Marina Management
  • Maritime Crew Management
  • Routing
  • Scheduling
  • Storage Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

BiT Dealership Software Reviews Recently Reviewed!

customer service has been very good and friendly

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, great support help, economical to get started with

Cons: that I cant delete unwanted deals, it needs to be more connected to other vendors , this may be vendors fault

Overall: time savings and trackability of service and product

Vendor Response

by BiT Dealership Software on August 24, 2017

Joe, Thank you for the review and feedback. I will be sure to share your kind words with our Support Consultants. And, I will ask one of them to call you regarding the deal deletion. You can delete a deal as long as there isn't an existing deposit on the deal or an open work order related to the deal. Re the vendors, most vendors will provide us with price files, and many of them allow us to export stock orders, but they don't typically offer much opportunity for integration beyond that. When they do, we will eagerly build the integration. Thank you.

Clunky Program- Customer Service is AWESOME

Aug 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Interchangeable parts, alt number use, open work order look up, work order task separation. pick list import for invoices. ****UPDATE- Since my original review Bit has really stepped up and looked into many of our concerns. They have resolved the issue with motor information when looking up work orders. They are also working to resolve the other issues we are having. I would say that Bit does listen to the concerns and issues of their customers and does work to make their software better.

Cons: Not being able to use the same part number from different vendors. Persona allows you to have the same number from different vendors it just opens a screen that you chose which vendor part you wanted.****(This issue was resolved)- when you put a motor in multiple WO for same customer and you need to quickly look up the order you have to have the WO# because it does not list the motor numbers in look up it only lists models. if you have a motor only it should be listed in the quick look up also. Not being able to delete a line- if you punch in the wrong part number then you can not delete from order. If i haven't saved the order yet I should be able to delete parts from it- I see this because of the parts number issue earlier mentioned. When a unit sales to a customer the unit should be automatically added to them as a unit so when it comes in for service it shouldn't have to duplicated into that part of the system.

Overall: Learned what I need and what I want from the next software we choose. ****Update- Bit has stepped up and is addressing our issues. They have resolved one issue and are working on the others! Thank you Bit!

Recommendations to other buyers: Let Bit know your concerns and what you need the program to do. They do listen.

Vendor Response

by BiT Dealership Software on August 24, 2017

Gil, Thank you for letting me know you are having difficulty, and for El Dorado Cycle and Outdoor Equipment being a customer for almost 3 years. Enhancement to address the engine info in the work order lookup has been in process and will be in the next update. BiT doesn't allow the removal of parts from an invoice for internal control purposes, but I see how you would want to remove a part before leaving the invoice and I will see how soon we can make that happen. It also sounds like you have questions about using interchangeable parts to manage similar parts from multiple vendors. We recently posted a how-to video on interchangeables, but I will have someone in Support call you tomorrow to discuss that as well as the process you are using when selling units. The information should be transferring to service so I am curious what process you are using. Thank you

Cumbersome and inefficient

Aug 15, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Equipment tracking from inventory, to sale to maintenance is good when used properly. Pre-installation training could be improved.

Cons: Reports , A/R functions, inventory maintenance. The developer should have consulted with someone in the accounting industry.

Overall: Inventory tracking is good . Point of Sale features are ok.

Vendor Response

by BiT Dealership Software on August 17, 2017

Vickie, Thank you for your feedback. I would like to hear more about what reports you aren't able to create using our custom report builder so that we can help you get the information you want. Also, I checked and you never took advantage of the free online training hours we offer. Please let us know when you want to schedule that. We should talk about your challenges with accounting. Our team has a very strong background in accounting, both through education and experience, and we would appreciate an opportunity to understand what challenges you are having with accounting. I'd like to hear about the specific issues to determine if the solution requires a software enhancement or a process adjustment. Please contact BiT Support at support@bitdms.com or me personally at emacfawn@bitdms.com so we can help you out. Best regards.

When looking for software we looked for ease of use, value and customer support, got it all with BiT

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer support have always been a key feature. We have fast turnaround on all support requests. We look at the support team at BiT as part of our team and all we have to do is make a quick phone call to get that support. BiT has offered the dealership a way to expand our data base and have quick turnaround on finance deals and over the counter sales. Inventory management has also been taken to the next level. Actually being able to see what parts we have in stock and what needs to be ordered has increase efficiency and saved money by not have too many overstock items.

Cons: Really not many cons, being web based can have issues with internet disruption but that very rarely occurs, mostly during major storms. Biggest thing we see is not being able to use the entire program, there are a lot of features we currently do not use but are working towards implementation.

Vendor Response

by BiT Dealership Software on August 11, 2017

Scott, Thank you for the detailed review. Best regards

Searched for 2 years for a DMS and glad that we ended our search with BIT

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer service. BIT does everything we need it to do to run our business more efficiently.

Cons: Accounting interface won't let us set it up like we need to for Quickbooks. Only other complaint would be the Lead system.

Overall: Parts, sales and service all in one easy to use system.

Vendor Response

by BiT Dealership Software on August 10, 2017

Michael, Thank you for your feedback! Best regards

BIT is a solid and reliable business system with the best parts and service modules i have seen.

Aug 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Stable and reliable. BIT almost never crashes which is not the case with several of their competetors. The system is flexible enough to allow businesses to use it in the way that best suits them.

Cons: Major unit/Sales f&i module needs work. Sometimes we encounter issues with the system when it gets really busy. A great system for small to medium dealerships.

Vendor Response

by BiT Dealership Software on August 11, 2017

Jon, Thank you for the review and the thoughtful feedback. If you are interested in upgrading your sales, quoting and lead management capability, I encourage you to take a look at our newer cloud version. Thanks and regards

Best business decision we made! Easy to use software, excellent customer support.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automatic backups, automatic import of parts pricefile updates. Easy to use, easy to customize to our individual needs.

Cons: Having to re-type user id switching between service and parts side, then again to open invoice or work order. Will not open cash register. When you have an existing customer and they have a change in address or phone #, if you update the info it will not transfer over until you get out of invoice and reopen it.

Overall: Helps make our business run more efficiently.

Vendor Response

by BiT Dealership Software on August 11, 2017

Jason, Thank you for the thoughtful review. I will have someone follow up with you regarding the cash drawer. Also, the prompt for user ID is a setting. Let us know if you want us to turn off the prompt. Thanks and regards

Gets the job done

Aug 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and trainability
Not having to assign inventory number to special order items
Ease of data entry

Cons: Rounding issues
Limitations surrounding use of quotes
Reports are not easy on the eyes
Having to exit work order for amounts to recalculate

Vendor Response

by BiT Dealership Software on August 11, 2017

Kellie, Thank you for your review and feedback and for being a BiT customer since 2012. Best regards

very long term user, like the system but hard to learn

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: inventory management & work orders does what we basically need but know there is much more it can do but don't know how to implement. accounting is working fine.

Cons: report writing is very hard to do unless you have been taught and do it regularly. hard to learn new features as training is expensive and hard to get. user manuals to my knowledge are limited.

Vendor Response

by BiT Dealership Software on August 11, 2017

Jon, Thank you for your review and feedback and for being a BiT customer since 1999! Best regards

Overall a great program. Love that they take our input seriously.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Evolving and improving all aspects for ease of use. Take input seriously. Implement suggestions. User friendly for the most part.

Cons: Work Order number does not show while it is being created. Have to "print" to see the assigned number. Same thing with the date on a boat deal.

Overall: Much more comprehensive than the previous software we used. Always room for improvement, though.

Vendor Response

by BiT Dealership Software on August 11, 2017

Gina, Thank you for your review and the feedback. Best regards

I have been a customer for many years and overall I'm very pleased with the system and people

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. From manufacture price downloads to every day use. The work order program makes estimates easy and the interface with QuickBooks is great.

Cons: Custom reports are hard to build without tech service's help. On the plus side they are happy to help.

Overall: Ease of estimates, billing and reporting. Overall a great program

Vendor Response

by BiT Dealership Software on August 11, 2017

Tracy, Thank you for your review and the feedback. I will share your compliments on BiT's Support with the team. Best regards