Average Ratings

2 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

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About DataLabs

The functionality of paper data entry & the flexibility of electronic data capture in one electronic clinical data management platform


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DataLabs Features


DataLabs Reviews

Better than average system, bad customer support

Jun 08, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: This system is very much a Rave clone with the very good Datalabs IWR system integrated nicely. This system is easy to use from the site and user perspective. Programming in it is a whole different beast. Customer service regularly spends weeks before getting around to a task.

DataLabs is Agonizingly Unintuitive and Extremely unstable

Oct 30, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am a Clinical Research Associate, and have been a Trial Manager, Project Manager and Data Manager at various times in my 14 years in clinical research. I now work for a company that uses DataLabs exclusively for all their clinical trials. This database is the MOST user unfriendly, buggiest, inflexible and unintiutive platform I have ever used. Prior to working in clinical research, I worked in market research, data analytics, and other data - oriented fields, so I know data and databases and am very tech-savvy. This database has limited reporting capabilities, crashes and freezes regularly, i.e. multiple times per session, and requires 10 steps for something that other databases can do in two. Reporting capabilities are limited and data entry is extremely cumbersome. Anyone preparing to work in this environment should plan for 2 persons to complete the work normally accomplished by one in any other database. Allow extra time and effort to complete any tasks.