Who Uses This Software?

Marinas, Boat Yards, Boat Service Centers, Boat Dealerships, Marine Parts Distributors and Suppliers, Marine Fuel Retailers, Yacht Clubs and Marina Resorts.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $165.00/month/user
  • Pricing Details
    Fees starting at $165/month. Volume discounts available.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Valsoft
  • dockmaster.com/
  • Founded 1984
  • United States

About DockMaster

The only complete marina, marine management, boatyard and boat dealership software, Cloud or On-Prem. Includes: Marina management with storage & billing, occupancy tracking, reservations and dry stack launch scheduling. Boatyards service with mobile task assignment and labor tracking, estimating, parts and subcontractor management. Boat Dealers unit sales, prospecting and F&I with fully integrated financial management and dealer website support. MyTaskit, fuel mang, EMV chip card processing


DockMaster Features

  • Accounting Management
  • Ballast Table
  • Boat Maintenance
  • Marina Management
  • Maritime Crew Management
  • Routing
  • Scheduling
  • Storage Management

DockMaster Reviews Recently Reviewed!


keep looking

Mar 13, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Vendor Response

by Valsoft on September 18, 2017

Dominic,

Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions.

It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues.

Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience.

Thank you,

DockMaster Customer Support

Since 2003, Dockmaster has met our needs

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.

Cons: Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.

Vendor Response

by Valsoft on February 16, 2018

Thank you for being a part of our user community for over a decade. We are glad to hear that you are pleased with our cloud services and support teams. Each day we work to improve our processes and software to deliver a product that is better than the day before. We are working to focus our efforts with each new release to maximize features and functionality for our entire user base while also eliminating the occasional problems. There are times with all software applications when a deployment in the field delivers undesirable results in the specific way in which it is being used for a particular customer. It is our goal to minimize the frequency of those instances for DockMaster, and to architect the system in such a way that allows us to correct them quickly and accurately. Our energies are focused on serving each of our customers, and we appreciate your honesty and the opportunity to make the next decade+ better.

We have been using DockMaster about 10 years & the overall experience & customer service is great.

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Cons: I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Vendor Response

by Valsoft on May 15, 2018

Maureen,

Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.

DockMaster Software, Inc.

We have been a user for many years, there are good and bad things we have experienced over the yeas

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons: since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Overall: It covers all the different areas of business that our company deals with in one software solution

Vendor Response

by Valsoft on February 06, 2018

Hi Michele,

Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.

The best, most reliable software for our company! This was our fourth and last software transition.

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is reliable. The support and training is amazing. As a gold member, we are well taken care of. We don't have to worry about excessive support costs above our monthly subscription. I like that DM listens to what customers have to say and sometimes makes enhancement requests. I also love that DM rolls out software updates frequently. They are continuously making improvements to their software. It shows they really care about their customers.

Cons: From an accounting perspective, the financial reports need some work, but I think DM is currently in the process of making improvements. The initial setup was difficult.

Vendor Response

by Valsoft on September 25, 2017

Thanks Dayna for your kind words and review! We are in the process of rolling out an SQL reporting service.

DockMaster Customer Support

DockMaster has it's issues and bugs, but I have received excellent customer service.

Feb 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The detail of the different modules. Hoping to get the reservation up and running. I think with proper training this would be an excellent tool.

Cons: The unexplained bugs and issues. I receive excellent customer support in solving them, but less out of the ordinary issues would be greatly appreciated.

Vendor Response

by Valsoft on February 06, 2018

Hi Lisa,

Thank you for the feedback, we appreciate your honesty. We will have to agree with you on DockMaster being an excellent tool ¿ . Like any software, whether it be DockMaster, Apple, Microsoft or the thousands of software products out there¿.every product has a bug or two. We value and need your input to help us improve our tools, and being part of the collective community of users is what has made DockMaster the leading product it is today.

Mostly this has been a good experience.

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is specifically geared to the business for which we are using it. There is good customer support.

Cons: There still seem to be some system issues. Often the system clogs up and is unresponsive. Sometimes this happens at very inconvenient moments.

Overall: This system makes my job far easier than it would be without it. It is a good accounting system and has a number of valuable reports that make analyses possible and fruitful.

Vendor Response

by Valsoft on May 14, 2018

Kathy,

Thank you for posting a review about DockMaster. It was good to work with you to help get some of the network issues you described resolved.

DockMaster Software, Inc.

I have been using Dockmaster since 2006 and there is no comparable operating and accounting system.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to combine all in one from parts and boat inventories, service and marina capabilities to accounting applications. Very complete system.

Cons: Needs to be able to download bank information to ease in the manual process of reconciling bank accounts.

Vendor Response

by Valsoft on September 28, 2017

Thank you for your kind words. Your experience in the industry adds a lot of credence to this review and we are very appreciative.

DockMaster Customer Support

I'm very comfortable using this software and have used it for 16 years.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.

Cons: Because, we are in Costa Rica, it does not have the option for two currencies and this is not in accordance with the costarican's law.

Overall: It makes my work easy!

Vendor Response

by Valsoft on September 25, 2017

Thank you for your kind words and for being such a valuable customer since 2001!