Who Uses This Software?

Marinas, Boat Yards, Boat Service Centers, Boat Dealerships, Marine Parts Distributors and Suppliers, Marine Fuel Retailers, Yacht Clubs and Marina Resorts.


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/month/user
  • Pricing Details
    Fees starting at $165/user. Volume discounts available.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Valsoft
  • dockmaster.com/
  • Founded 1984
  • United States

About DockMaster

The first and only complete marina and marine management system including: * Service and mobile task management using MyTaskit * Parts Ordering, Receiving and Special Orders * Marina Management for both long term slip holders and transients * POS and Order Entry * Unit Sales, Prospecting and F&I * Financial Management * New...SQL Reporting Service Connected with a dozen third party applications from online boat rentals and mobile boat valet apps to EMV chip card processing


DockMaster Features

  • Accounting Management
  • Ballast Table
  • Boat Maintenance
  • Marina Management
  • Maritime Crew Management
  • Routing
  • Scheduling
  • Storage Management

DockMaster Reviews Recently Reviewed!

I'm very comfortable using this software and have used it for 16 years.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.

Cons: Because, we are in Costa Rica, it does not have the option for two currencies and this is not in accordance with the costarican's law.

Overall: It makes my work easy!

Vendor Response

by Valsoft on September 25, 2017

Thank you for your kind words and for being such a valuable customer since 2001!

I have been using Dockmaster since 2006 and there is no comparable operating and accounting system.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to combine all in one from parts and boat inventories, service and marina capabilities to accounting applications. Very complete system.

Cons: Needs to be able to download bank information to ease in the manual process of reconciling bank accounts.

Vendor Response

by Valsoft on September 28, 2017

Thank you for your kind words. Your experience in the industry adds a lot of credence to this review and we are very appreciative. DockMaster Customer Support

The best, most reliable software for our company! This was our fourth and last software transition.

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is reliable. The support and training is amazing. As a gold member, we are well taken care of. We don't have to worry about excessive support costs above our monthly subscription. I like that DM listens to what customers have to say and sometimes makes enhancement requests. I also love that DM rolls out software updates frequently. They are continuously making improvements to their software. It shows they really care about their customers.

Cons: From an accounting perspective, the financial reports need some work, but I think DM is currently in the process of making improvements. The initial setup was difficult.

Vendor Response

by Valsoft on September 25, 2017

Thanks Dayna for your kind words and review! We are in the process of rolling out an SQL reporting service. DockMaster Customer Support

We have been a user for many years, there are good and bad things we have experienced over the yeas

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons: since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Overall: It covers all the different areas of business that our company deals with in one software solution

keep looking

Mar 13, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Vendor Response

by Valsoft on September 18, 2017

Dominic, Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions. It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues. Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience. Thank you, DockMaster Customer Support