--- title: "FrameworkLTC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FrameworkLTC Software - reviews, pricing plans, popular comparisons to other Pharmacy products and more." source_url: "https://www.capterra.com/p/92555/FrameworkLTC/" page_type: "product" language: "en" --- # FrameworkLTC Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FrameworkLTC ## What is FrameworkLTC? SoftWriters is on a mission to save lives. As a pioneer and market leader in long-term care pharmacy technology, we are proud to help pharmacies at all stages of growth operate efficiently and compete effectively. From order intake through delivery, the FrameworkLTC platform of fully integrated and scalable solutions automates manual tasks so LTC pharmacies can focus on what matters most: improving patient lives. ## What is FrameworkLTC used for? [Pharmacy](https://www.capterra.com/pharmacy-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FrameworkLTC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.frameworkltc.com/&name=FrameworkLTC) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FrameworkLTC 4.6 (13) VS. [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting Price Contact vendor Starting Price $2500 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (13) Ease Of Use 4.9 (102) Value For Money 4.1 (12) Value For Money 4.9 (98) Customer Service 4.3 (13) Customer Service 4.9 (96) ## FrameworkLTC alternatives [PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) [4.0 (102)](https://www.capterra.com/p/106399/PrimeRx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/106399/PrimeRx/) [BestRx](https://www.capterra.com/p/106390/BestRxWin/) [4.7 (71)](https://www.capterra.com/p/106390/BestRxWin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/106390/BestRxWin/) [Plumb’s](https://www.capterra.com/p/10017811/Plumbs/) [4.9 (88)](https://www.capterra.com/p/10017811/Plumbs/reviews/) Starting price $135.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017811/Plumbs/) [RxBLU](https://www.capterra.com/p/237120/RxBLU/) [4.5 (6)](https://www.capterra.com/p/237120/RxBLU/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237120/RxBLU/) [View all alternatives](https://www.capterra.com/p/92555/FrameworkLTC/alternatives/) ## FAQs about FrameworkLTC Overview ### Which roles and teams benefit most from FrameworkLTC? FrameworkLTC is most used by operations leaders, pharmacy teams, and healthcare IT staff who need to streamline long-term care workflows. Executives and managers use it to oversee logistics, compliance, and service delivery, while pharmacists, technicians, nurses, and support teams rely on it for medication management, eMAR coordination, and system administration. Answer based on 13 reviews Overview ### What company size and specific industries is FrameworkLTC built for? FrameworkLTC is designed for pharmacies serving the long-term care market, including new start-up locations and large pharmacy groups. It is built for pharmacy businesses that focus on LTC operations rather than broader retail or general healthcare settings. Features and Usability ### What are the key features of FrameworkLTC? FrameworkLTC offers prescription processing, e-prescribing, automatic refills, and claims management for pharmacy operations. It also includes inventory management, barcode and RFID support, purchase order management, and vendor management, plus compliance management, customizable reports, activity dashboards, alerts and notifications, and a self-service portal. Getting Started and Support ### What training and onboarding options does FrameworkLTC offer? FrameworkLTC provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does FrameworkLTC offer? FrameworkLTC provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support, no user experience trends can be stated. The listed channels indicate multiple ways to get help, but support quality and response speed cannot be assessed here. ## Features AI summary Based on 337 Pharmacy reviews Capterra data shows that buyers of pharmacy software rank the following features as their top priorities: - **Prescription Processing** (**64%** of reviewers rated this feature as critical) - **Claims Management** (**55%**) - **Workflow Management** (**52%**) FrameworkLTC supports all three of the features reviewers rate most important: **Prescription Processing**, **Claims Management**, and **Workflow Management**. Together, these capabilities help pharmacies handle prescriptions accurately, manage reimbursement and claims activity more efficiently, and keep daily operations organized, allowing teams to reduce delays and maintain consistent service. Prescription Processing 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Claims Management 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Workflow Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Medication Database 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Find and verify prescription medications by color, shape or imprint E-Prescribing 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Automatic Refills 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period FrameworkLTC 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automatic Refills: Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period - Barcode/Label Management: Print and scan barcode or labels - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compounding: Creation of a particular pharmaceutical product by mixing or altering ingredients to fit the need of patient - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Forms Management: Store, manage and track all forms in a centralized location - Inventory Management: Track and manage inventory levels to maintain proper supply - Medication Database: Find and verify prescription medications by color, shape or imprint - Mobile Access: Access software remotely via mobile devices - Multi-Store: Manage multiple teams and operations from a central location - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Order Management: Manage and track customer orders for goods, investments, or any other purchases - POS: Provides built-in or seamlessly integrates with third-party point-of-sale systems - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (13) 4.4 Based on 13 reviews ## Pricing Value for money 4.1 (12) ### Starting price Free trial not available Value for money 4.1 (12) 4.1 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (13) 4.3 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 13 reviews Filter by rating 5(9) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BV Bethany V. Chief Pharmacist Pharmaceuticals ### "Great Software for LTC Space" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 29, 2023 FrameworkLTC is a great product and the customer service team has come a long way in helping our pharmacy with any issues that we may run into in our day to day processing. Pros Barcode scanning and overall dashboard management. Cons Ease of use with other systems/integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Randall K. Owner/CEO Pharmaceuticals ### "Randall Klemm FrameworkLTC Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2023 Overall, our experience with Framework suite of products has been very positive. It took a little while to get to the point of comfort in the transition from our previous software but now that we are "there", I do not believe that there is a single person in the company that regrets the decision to make the move to FrameworkLTC or ECM. Pros FrameworkLTC is very intuitive which makes training and retention very easy. Cons The cost of FrameworkLTC and ECM can be prohibitive. Switched from [Primecare](https://www.capterra.com/p/143258/PrimeCare-for-LTC/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lucas H. Operations Support Specialist Pharmaceuticals ### "FrameworkLTC Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2023 Pros The robust features of the software help LTC pharmacies manage and improve their operations from workflow to billing to inventory. It allows pharmacies to scale while still providing customized user experiences. Cons FWLTC is pricy and because there are so many options it can be confusing. Your pharmacy really needs to know the ins and out of the options available to you in order to keep workflow from suffering. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Devon H. IT Support Pharmaceuticals ### "First Choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2023 I enjoy the product and the support. My questions have been answered each time I have needed to reach out. Pros I like the multitude of functions available in the product. Chances are you will be able to find a function to fit the need of your task. Cons There are some inefficiencies in the application at some points, such as looking up insurance plans. Typically, when handed an insurance card, you do not know the plan ID. Instead, I think it would be better to have the user type in the BIN and PCN into the plan setup screen on patient profile to then pull up the plan ID (instead of having to go somewhere to search for it). Reasons for choosing FrameworkLTC Available products in the suite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mark T. Senior Manager of Operations Pharmaceuticals ### "FrameworkLTC in a Long-Term Care Pharmacy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 15, 2023 Pros The software is very customizable, and the interface is intuitive once you get the hang of it. Cons It's very difficult to learn and there are no readily available user guides. The first level of customer support is rarely able to solve an issue and once they escalate your ticket it can take days to hear back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Diana W. Senior Manager of Operations Pharmaceuticals ### "Great LTC Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2023 Great software, easy to understand and makes daily operations more efficient. Pros We use FrameworkLTC to process new prescriptions and refills in 3 of our LTC pharmacies. We service skilled nursing facilities, assisted living facilities and adult care homes. FrameworkLTC integrates with our facilities EMar system making managing patient profiles much more efficient and safe. The customer service helpdesk is very friendly and knowledgeable. The company listens to customer needs and constantly makes improvements based off of feedback received from customers. Cons The only con is the limited reporting options within the software. There are a lot of reports but I always find myself needing a report that is not canned in the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Kris J. Pharmacy IT Administrator Pharmaceuticals ### "FrameworkLTC is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2023 Going from paper to electronic, FWLTC has made a world of difference. For the pharmacy to receive ERX and faxes, then to process them, and to get them out the door is a smooth and easy experience. It has helped us tremendously. Support is something Softwriters has taken very seriously. When I call they are always pleasant and they take that extra step to help you. I really wish other healthcare vendors would take a page from Softwriters book, about how treatment of customers work. Softwriters has been there for our pharmacy whenever we need them, and always make us feel satisfied by the time we get off the phone. The seamless transistion between FrameworkLTC and ECM their document manager is great. Being able to easily and quickly pull up RX's, manage residents, run meds, dispense meds, etc has been a godsend.The look of FWLTC is also modern and easy to navigate. I really couldnt ask for a better product!! Pros The amount off features that FrameworkLTC has and what all the software can do makes it very easy for Long Term Care pharmacies manage and dispense medications! Cons On the interfaces side the HL7 QTY conversion utility could use some work. It is confusing and hard to manage. If it had a search function for NDC's, it would make a world of difference. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WN Williams N. eMAR Support Pharmaceuticals ### "Great all around Pharmacy Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 15, 2023 Everyone that I've worked with has always been very knowledgeable and helpful. Pros You can customize your software to meet whatever needs you have. I've worked with SoftWriters at 4 different long term care pharmacies, and they all have been configured a little differently to meet the needs of the individual pharmacy. I like being able to customize forms to meet your facilities specific needs. Cons The learning curve is a little tough, but once you get a few superusers up and running, it is quite simple to use once you understand the processes. The timeframe for a development request is quite long. If they added some people to that department so that they could turn those requests around quicker, it would be amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Patrick H. Assistant Vice President of Operations Pharmaceuticals ### "FrameworkLTC - Long-term care pharmacy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2021 Experience has been great. Long-term pharmacy is a challenging industry. Everyone I've worked with there has been very knowledgeable about their product and the industry as a whole. Developing relationships with your vendors is key to being successful and everyone at Softwriters understands that. Pros Functionality and ability to create operational efficiencies in our pharmacies. Cons No major cons. A more robust online portal for nursing home partners was always a needed improvement. They have listened to their customers and its something they are working to produce. Switched from [Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/) The main reason for the switch was to generate operational efficiencies, which would lead to decreased wage and related expenses. Both things my pharmacies were able to realize in a short amount of time. Alternatives considered [Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/) Reasons for choosing FrameworkLTC Felt that FWLTC was more a innovative company and had a stronger product. We felt that switching to their product would benefit the patients we are dedicated to serving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ryan C. Project Developer Pharmaceuticals ### "One stop shop for pharmacy software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2021 Better than any other LTC software Pros Succinct workflow steps RX tracking on the dashboard Reporting Features Easy to train pharmacists and technicians Cons Accounts receivable Minor system options requested that weren’t added Switched from [Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/) Because QS1 is straight up terrible Reasons for choosing FrameworkLTC Hl7 interface, ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92555/FrameworkLTC/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PioneerRx vs FrameworkLTC](https://www.capterra.com/compare/92555-106400/FrameworkLTC-vs-PioneerRX)